Salesforce AP-211 Dumps (V8.02) Released 2026 – Pass Your Salesforce Health Cloud Accredited Professional (AP) Exam

1. Bloomington Caregivers currently has the organization-wide default controlling patient access set to Private. A new respiratory therapist is being added to support a patient at Bloomington Caregivers, and the therapist needs access to the patient's data.

How should an administrator grant access to the respiratory therapist using out-of-the-box Health Cloud features?

2. Bloomington Caregivers would like to bulk upload information to support Provider Search and Provider Relationship Card.

What are the two best practice recommendations to upload this information? Choose 2 answers

3. A MedTech company needs to manage its run rate business to ensure contract compliance for its customers.

Which two features of Health Cloud should a consultant recommend the company use? Choose 2 answers

4. A healthcare provider with multiple clinics and specialties is struggling to manage its appointment scheduling process efficiently. Patients are experiencing long wait times on the phone and want to leverage self-service options.

Which three Health Cloud capabilities should a consultant recommend configuring to provide a solution to improve patient satisfaction? Choose 3 answers

5. Bloomington Caregivers is implementing Home Health scheduling with Health Cloud. It must ensure that those who need to schedule the visits have the right permission set license.

Which permission set license should a consultant assign in this scenario?

6. A pharma company wants the ability to:

Upload a patient's insurance card, including automatic Member Plan record creation Run a benefits verification check

Schedule on behalf of the patient with a provider

Cloud Accredited Professional

Which set of Health Cloud capabilities should enable the company to build this business process?

7. A health plan provider would like to manage prior authorizations with predefined approval criteria.

Which three features in Health Cloud should a consultant recommend in this case? Choose 3 answers

8. Bloomington Caregivers would like to display patient information from both Salesforce standard objects and data from an external system.

Which three Health Cloud features should a consultant recommend the company use to display this on the patient record page? Choose 3 answers

9. A company based in the United States requires a way to track medications that patients take in a standardized format and detect potential drug-to-drug interactions.

Which two Health Cloud solutions should a consultant recommend? Choose 2 answers

10. A provider is looking to view a patient's insurance coverage, including co-pay and deductible information, prior to their appointment.

Using Health Cloud, which two steps should a consultant take to access this information in the Benefit Verification component? Choose 2 answers

11. Bloomington Caregivers needs to use the objects for the Clinical data model as part of its new Health Cloud implementation.

Which preference should Bloomington Caregivers' administrator ensure is enabled?

12. Bloomington Caregivers has reviewed the functionality of Integrated Care Management and decided to upgrade from the legacy Care Plans.

Which two statements are true with respect to Integrated Care Management? Choose 2 answers

13. Bloomington Caregivers wants to show its end users highlighted information about its providers that work at specific facilities, in one place. This would include provider contact details and the provider’s specialty at a given facility.

Which Health Cloud feature should a consultant implement to fulfill this requirement?

14. Bloomington Caregivers is looking to streamline the user experience for its call center agents.

On the patient's record, the company wants the ability to:

Inform agents about changes in information

View basic details about a patient's insurance

Have a complete view of all engagement interactions in one place

Which three components from Contact Center for Health Cloud should a consultant use to achieve this?

15. A customer is implementing Intelligent Appointment Management in Health Cloud to eliminate swivel chair to other scheduling systems.

Which two connectivity options should a consultant leverage as the scheduling engine? Choose 2 answers

16. A consultant is preparing to install Health Cloud in a production org for the first time.

Which three tasks should the consultant ensure are completed prior to installing Health Cloud? Choose 3 answers

17. A provider has moved an existing office to a new location and wants to ensure that whenever a patient books an appointment on the existing portal, the patient receives an email with the new address.

How should a developer modify the existing Create Appointment Integration Procedure to solve the request?

18. Bloomington Caregivers needs to migrate Health Condition records from its previous org with International Classification of Diseases (ICD) information.

Which two objects should an administrator load with data prior to migrating this information, to ensure a successful data load? Choose 2 answers

19. A MedTech customer is looking to track surgical case visits for reps to sell their products, leveraging Intelligent Sales.

Which object should a consultant configure to track this visit type?

20. A payer needs to work with plan members and medical providers to influence decisions through a case-by-case review of the appropriateness of care.

When gathering requirements for this use case, which two Utilization Management processes should a consultant discuss with the client? Choose 2 answers

21. A payer is looking to track relevant information for its provider network.

Which three objects are supported with Health Cloud out-of-the-box to track information related to a provider? Choose 3 answers

22. An external provider wants to get a patient's allergy information from Bloomington Caregivers' Health Cloud system.

Which Health Cloud API should a consultant recommend?

23. A provider wants its care coordinators to track a series of problems, goals, and interventions (PGIs) related to a patient's care in a repeatable, efficient way.

Which approach should a consultant recommend?

24. A provider wants to set up a Contact Center leveraging Health Cloud to enable its patients to set up appointments, get answers to their billing questions, and update their plan information.

Which group of people should a consultant work with to identify pain points and define project requirements?

25. During a design session, the client asks for best practices around when to use DataRaptors vs.

Integration Procedures.

For which scenario should a consultant advise the client to use a single DataRaptor?

26. 1.While running user acceptance testing (UAT) for a customer, an end user is unable to view certain data on the Enhanced Timeline for Contact Center.

What should be the first step in troubleshooting this issue?

27. A clinic is looking to manage its associated physicians within Health Cloud.

Which two objects support Salesforce's recommended approach to model the doctors in the clinic's Health Cloud org? Choose 2 answers

28. An administrator for Health Cloud wants to ensure that the files in their full sandbox instance are encrypted.

Which encryption solution supports the encryption of files in this scenario?

29. A payer needs to enable its agents to answer questions from members regarding their benefits coverage. The payer has already set up the required objects to be populated with the necessary information through an integration.

Which Health Cloud component should a consultant recommend for the Member record page?

30. Bloomington Caregivers is implementing Health Cloud to reduce manual processes for its Contact Center agents. To help streamline caller authentication, the company plans to leverage out- of-the-box Health Cloud features.

Which Health Cloud feature should a consultant recommend the company use in this scenario?

31. When accessing a person account record within Health Cloud, the user must have access to the entire account.

What should a consultant do in this scenario, according to Health Cloud implementation best practice?

32. Care managers at Bloomington Caregivers call patients after they are discharged from a hospital to ask a series of questions, which the care manager enters into Health Cloud. The patient is then automatically assigned a personalized care plan based on the answers they provided.

Which two capabilities should a consultant leverage together to fulfill this requirement? Choose 2 answers

33. While working with a received document using Intelligent Document Automation, which three capabilities should a consultant leverage with Health Cloud out-of-the-box? Choose 3 answers

34. A pharma company wants to leverage Provider Search to help patients find nearby infusion clinics.

Which Health Cloud tool should a consultant leverage to drive performance and scalability?

35. What are three requirements for implementing patients or members in Health Cloud? Choose 3 answers

36. A provider is looking to implement Utilization Management in Health Cloud and submit and track prior authorizations.

Which two capabilities should a consultant customize to achieve this? Choose 2 answers

37. Bloomington Caregivers is implementing Health Cloud for managing the healthcare data of children under the age of 13.

Which three considerations should the company take into account to ensure compliance with the Children's Online Privacy Protection Act (COPPA)? Choose 3 answers

38. Bloomington Caregivers has identified the need to encrypt data to comply with the Health Insurance Portability and Accountability Act (HIPAA).

What are three key considerations when complying with HIPAA regulations using Salesforce Shield in conjunction with Bloomington Caregivers' data strategy? Choose 3 answers

39. When implementing Provider Search functionality, which two changes allow an external user to access search results? Choose 2 answers

40. A pharma company is implementing Health Cloud and trying to track insurance details related to its patients.

The company wants to track:

A list of all payer organizations

The plans offered by a given payer

The standard benefits available under a plan

Which plan a given patient is enrolled in and their specific insurance details

Which set of objects should a consultant implement to meet these requirements?