Genesys GC-AI-DB Dumps 2026 (V8.02) – Authentic Practice Test for Cloud AI Digital Bots Certification

1. Which setting must match between the bot and the knowledge base for them to work together correctly?

2. What is the primary function of the Knowledge Portal in Genesys Cloud?

3. What tool is typically used to test and preview a bot flow before deploying it to production?

4. A digital bot can use more than one knowledge base simultaneously to deliver multi-topic content.

5. Which two tasks are involved in ending a bot flow correctly? (Choose two)

6. Which two methods help optimize bot performance in Genesys Cloud? (Choose two)

7. In Genesys Knowledge Workbench, which interface allows users to create and manage articles within a knowledge base?

8. What is the primary function of the Intent Miner in Genesys Cloud?

9. Which task must always be defined as the starting point in a digital bot flow?

10. What is the primary goal of using the Optimization Dashboard in Genesys Cloud?

11. Which two roles benefit most from reviewing the Knowledge Optimizer insights? (Choose two)

12. Which two actions can a knowledge manager take after reviewing the top unanswered queries? (Choose two)

13. In the Knowledge Optimizer dashboard, what does a high number of “No Answer” entries indicate?

14. Which two preconditions must be met to successfully run Intent Miner? (Choose two)

15. The "Evaluate Condition" action can be used to branch the bot flow based on variable values.

16. Which two formats are supported when importing articles into a knowledge base? (Choose two)

17. Which of the following actions can be used to dynamically set values during a bot session?

18. When is a fallback intent triggered in a digital bot?

19. Intent Miner requires manually labeling data before it can identify intents.

20. Which two benefits result from integrating Knowledge Workbench into bot flows? (Choose two)

21. What happens if the bot is configured with a knowledge base that has no published articles?

22. Which two performance metrics are available within the Optimization Dashboard? (Choose two)

23. Which two limitations should administrators be aware of when using the Knowledge Workbench? (Choose two)

24. Which configuration step is essential when establishing a Knowledge Portal?

25. Which Genesys Cloud bot type is best suited for automating routine tasks within messaging channels like web chat and social messaging?

26. Which section within the Optimization Dashboard allows filtering performance metrics by flow or channel?

27. Which performance report helps understand how often bots escalate to agents?

28. What access level is required to publish updates to a Knowledge Portal?

29. Which data source is used by Intent Miner to identify draft intents?

30. 1.Which element is mandatory when creating a new knowledge base in Genesys Cloud?

31. Which variable type is best suited to store true/false values in a bot flow?

32. Which two settings can be configured during portal creation? (Choose two)

33. What is the primary purpose of the Knowledge Optimizer in Genesys Cloud?

34. Which two issues should be checked if bots are not surfacing articles correctly? (Choose two)

35. Before you can mine intents, what must be configured in Genesys Cloud?

36. What should a designer include in a bot flow to handle unexpected user inputs gracefully? (Choose two)

37. Which two conditions must be met for a bot to return relevant knowledge articles? (Choose two)

38. Which user role typically uses the Knowledge Optimizer to improve knowledge article coverage?

39. Which component determines which articles are visible in the Knowledge Portal?

40. Which two components are required to deploy a digital bot on a messaging channel? (Choose two)