300-080 CTCOLLAB The Troubleshooting Cisco IP Telephony & Video v1.0 exam is a 75 minute 55-65 question assessment that assesses learner's knowledge and skills that are required to troubleshoot a Cisco Unified Collaboration solution.
300-080 Exam Points
View 300-080 Troubleshooting Cisco IP Telephony and Video key exam points proportion clearly. Make sure each part of 300-080 exam knowledge you master well.
1.0 Troubleshoot Registration Issues 15%
2.0 Troubleshoot Call Setup Issues 25%
3.0 Troubleshoot Call Control Discovery and ILS 15%
4.0 Troubleshoot Application Issues 7%
5.0 Troubleshoot Media Resources 13%
6.0 Troubleshoot Call Quality Issues 13%
7.0 Troubleshooting Video Conferencing Architecture 12%
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Question No : 1
To maintain proper database integrity, what is the recommended maximum round-trip delay
between multiple Cisco VCS appliances in a cluster?
Question No : 2
Which size is the jitter buffer of the Cisco MTP transcoder?
A.10 - 30 ms
B.45 - 60 ms
C.20 - 40 ms
D.25 - 50 ms
Question No : 3
Which two troubleshooting tools would initially be the best to use when troubleshooting the PSTN
gateway side of a call routing issue while using Cisco Unified Communications Manager?
A.RTMT trace output
B.Cisco IOS debug commands
C.Dialed Number Analyzer output
D.Cisco Unified Communications Manager alerts
E.Cisco IOS show commands
Question No : 4
When using trace output to troubleshoot a Cisco Unified CallManager 5.0 problem, how can you
collect and view the trace files?
A.Download the RTMT plug-in from the Cisco Unified CallManager Serviceability page to view the
preconfigured trace files.
B.Configure the proper trace settings on the Cisco Unified CallManager Serviceability page and
then use the embedded RTMT tool to view the trace files.
C.Configure the proper alarms and traces on the Cisco Unified CallManager Administration page
and view the output with the RTMT plug-in.
D.Configure the proper trace settings on the Cisco Unified CallManager Serviceability page and
download the RTMT plug-in from the CallManager Administration page to view the trace output.
Question No : 5
After an IP Phone gets IP address information from DHCP, what is the next step in the
A.CTL and ITL files are downloadeD.B.The phone requests its VLAN information.
C.The DHCP offer is sent from the phone
D.The TFTP server is contacted for configuration information.
E.Nothing else is required, the phone is operational at this stage
Question No : 6
When dialing any external SIP URI for a business-to-business call, an endpoint that is registered
to the Cisco VCS Control fails to locate the remote endpoint. The same endpoint can successfully
call another endpoint that is registered to the Cisco VCS Expressway.
How do you resolve this issue?
A.Add traversal call licensing on the Cisco VCS Expressway.
B.Add traversal call licensing on the Cisco VCS Control.
C.Add a multisite option to the endpoint.
D.Configure a proper DNS zone on the Cisco VCS Expressway.
E.Configure a traversal zone between the Cisco VCS Control and the Cisco VCS Expressway. F.Configure a SIP route pattern in Cisco Unified Communications Manager.
Question No : 7
Where in Cisco TMS would you see if a system is registered to a Cisco VCS or a Cisco Unified
A.Systems > Registration
B.Navigation > Systems > Registrations
C.under Registration on the System Administration tab
E.Settings > Provisioning
F.where you start the Cisco Unified Communications Manager RTMT under Systems and Reports
Question No : 8
Which three troubleshooting tools are available on Cisco Unified Communications Manager?
B.SDL and SDI trace
E.SCCP troubleshooting tools
Question No : 9
Which two issues can prevent an IP Phone from receiving an IP address via DHCP? (Choose
A.The DHCP server is not on the same VLAN as the phone.
B.The DHCP scope's leases are exhausted.
C.DHCP Option 150 is incorrect.
D.The TFTP server is not reachablE.
E.The DHCP scope is not defined for the subnet of the phone.
Question No : 10
Which CLI command monitors ILS replication progress?
A.utils ils findxnode
B.utils ils show peer info
C.utils ils showpeerinfo
D.utils ils lookup
Question No : 11
Which step in the problem-solving model is important to accurately interview end users to get all
the pertinent details of the problem?
A.Implement Action Plan
B.Define the Problem
C.Consider the Possibilities
D.Create Action Plan
G. Restart Problem-Solving Process
H. Problem Resolved
Question No : 12
What is a common reason that an IP Phone cannot get its configuration from Cisco Unified
Communications Manager after it obtains the correct IP address information?
A.The DHCP scope is exhausted.
B.The DHCP server is not reachablE.
C.The DHCP scope is on the wrong subnet.
D.The DHCP scope has the incorrect Option 150 or 66 defined.
Question No : 13
Of the following persistent settings for Cisco TMS-controlled endpoints, TMS overwrites these
settings if which five of them are altered on the endpoint? (Choose five.)
D.Active Cisco Unified Communications Manager Address
H.IEEE 802.1x Authentication Password
Question No : 14
A user using a CP-9971 SIP phone reports that during a video call, the video portion of the call
freezes. What should you do in order to point to and troubleshoot the issue?
A.Restart the phone.
B.On the phone, navigate to Administrator Settings > Status > Call Statistics > Video > Video
statistics > Rcvr Packets statistics. Verify if the phone is receiving packets.
C.Make sure that the camera is connected to the USB.
D.Verify if the camera shutter is open.
E.Perform a factory reset of the phone.
Question No : 15
Endpoints are configured for both H.323 and SIP using the same URI and Cisco VCS settings,
but the endpoints register only as H.323 endpoints. What is causing this issue?
A.A firewall is blocking all traffic from the endpoints to the Cisco VCS.
B.The Cisco VCS has no SIP domains configured.
C.The Cisco VCS is blocking the endpoints because of duplicate ID entries.
D.The endpoints do not have the SIP option key installed.
E.SIP does not work, because SIP is used for Cisco Unified Communications Manager registration
Question No : 16
Which Cisco troubleshooting tool allows syslog logs to be viewed?
D.the Triple combo tool
Question No : 17
Before a SAF client begins to forward, publish, subscribe, and update service data, with which
option must it establish a relationship?
A.SAF service identifier
D.SAF Cisco Unified Communications Manager
Question No : 18
An IP phone that is connected through a Cisco Catalyst 3750 Series Switch is failing to register
with the subscriber as a backup server. When the user presses the settings button on the phone,
only the Cisco Unified Communications Manager publisher shows as registered. What is the most
likely cause for this issue?
A.The phone does not have the correct Cisco Unified Communications Manager group in the device
B.The Cisco Unified Communications Manager group that is applied through the device pool is
C.The ip-helper address command for the subscriber is not configured on the switch port.
D.The subscriber does not have the correct device pool configured.
E.The enterprise phone configuration does not have the call control redundancy enabled.
Question No : 19
Which issue would cause an MGCP gateway to fail to register with Cisco Unified
A.missing the configuration command isdn bind-l3 ccm-manager under the ISDN interface
B.mismatched domain name on the MGCP gateway and Cisco Unified Communications Manager
C.misconfigured route group in Cisco Unified Communications Manager
D.incorrect MGCP IP address specified in the gateway configuration in Cisco Unified
Question No : 20
Users are making calls from Cisco IP Phones that are registered on a Cisco Unified
Communications Manager cluster through an H.323 gateway to the PSTN phones. Sometimes
these users report that calls are dropped after they have talked for some timE.Different Cisco Unified CM servers have been rebooted for testing during production hours.
Currently Cisco IOS 12.0 is used on the H.323 gateway.
Which change helps to prevent calls from dropping when a Cisco Unified CM server is rebooted
A.Upgrade the gateway Cisco IOS software to a version later than 12.4(4)9T.
B.A misconfiguration of calling search spaces must exist. Reconfigure the CSS.
C.There is no scenario where rebooting an H.323 gateway will allow call survivability.
D.A misconfiguration of VoIP dial peers to the Cicso Unified CM servers must exist.
Reconfigure the VoIP dial peers.
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