DumpsBase wants customers to understand when a purchase qualifies for a refund. This policy explains:
• when you can request a refund;
• when a refund is unavailable;
• what information you must provide; and
• how DumpsBase reviews refund requests.
You can request a refund if you used DumpsBase practice tests to prepare for a certification exam and did not pass the corresponding exam.
To qualify, you must meet all of the following conditions:
• You purchased DumpsBase practice tests for the same exam that you personally took.
• You did not pass that exam.
• You used the latest version of the practice tests. Check the number of questions or contact DumpsBase Support to verify the version before exam day.
• You took the exam between 7 and 30 calendar days after the purchase date.
• You submit the refund request within 7 calendar days after the exam date.
• You provide a valid, official score report or exam result issued by the certification provider.
• The score report shows your name, the exam name or exam code, the exam date, and the exam result.
• The name on the score report matches the purchaser or account information associated with the DumpsBase order.
• Your purchase and use of the product comply with the DumpsBase Terms of Service.
Exam and documentation requirements
A refund is unavailable in any of the following situations:
• You passed the corresponding exam.
• You purchased the product but did not take the corresponding exam.
• The exam name or exam code on your score report does not match the DumpsBase product you purchased.
• You took the exam fewer than 7 days or more than 30 days after the purchase date.
• You submitted the refund request more than 7 calendar days after the exam date.
• You did not provide a valid, official score report or equivalent exam result.
• Your score report is incomplete, altered, unverifiable, or missing required information.
DumpsBase cannot approve an exam-failure refund without enough documentation to confirm that the purchaser personally took and did not pass the corresponding exam.
Product purchase and use
You are responsible for checking the exam code and product details before placing an order.
• If you purchased the wrong product and the DumpsBase system shows no download record, contact DumpsBase Support to exchange it for the correct product.
• If the system shows a download record, the product is considered used and does not qualify for a refund or exchange.
• A change of mind does not qualify for a refund after the system records a product download.
DumpsBase products are licensed for the purchaser's personal use. DumpsBase will deny a refund if an account, product, PDF, software, or other purchased material has been shared, copied, resold, redistributed, or made available to another person in violation of the Terms of Service.
DumpsBase will also deny a refund if there is evidence of an altered or falsified exam report, false purchase information, unauthorized account sharing, product resale, payment fraud, repeated refund abuse, or another violation of the Terms of Service.
Technical and software issues
If you have trouble downloading, opening, installing, or using a product, contact DumpsBase Support. A technical issue that the support team can resolve does not qualify for a refund.
Any software version included with a purchase is provided free of charge as a complimentary item and has no separate refundable value. Software-related issues do not qualify for a refund.
Refund amount
If DumpsBase approves your request, the refund will cover the eligible amount you paid to DumpsBase for the qualifying product. It will not cover certification exam registration fees or retake fees charged by a certification provider.
Bundles, discounts, and multiple-product orders
DumpsBase evaluates refund eligibility separately for each product in an order. If only one product qualifies, DumpsBase will refund only the amount allocated to that product.
For bundles, promotions, coupon discounts, and multi-product packages, the refund amount is the portion of the actual discounted price allocated to the qualifying product. Free or complimentary items have no separate refundable value.
Duplicate charges
If you are charged more than once for the same order, contact DumpsBase Support. After verifying the duplicate charge, DumpsBase will refund it to the original payment method. You can choose a replacement product instead of a refund for the duplicate purchase.
Product delivery issues
If you paid for an order but cannot access the purchased materials, contact DumpsBase Support first. The support team will verify the order and restore access or provide the purchased materials.
Some items, including newly released products and products still being processed, require 2 to 3 business days for delivery. If a verified issue on the DumpsBase side prevents delivery and the support team cannot resolve it within that period, DumpsBase will refund the amount paid for the unavailable product.
Products with special update or replacement terms
Some certification vendors update their exams frequently. For these identified products, the update or replacement terms apply instead of the standard exam-failure refund terms in this policy.
►Prepare the required information.
Include:
• your DumpsBase order number;
• the email address used for the order;
• the exam name and exam code;
• the date you took the exam;
• your official score report or exam result; and
• a brief explanation of the request.
►Contact DumpsBase Support.
Send the request and supporting information to [email protected].
►Wait for verification and review.
DumpsBase will review a complete refund request within 7 to 10 business days. If information is missing, the review period starts when DumpsBase receives all required information. The support team will contact you if it needs additional information.
►Receive an approved refund.
DumpsBase will return the eligible amount through the original payment method. The time required for the refund to appear in your account depends on your bank or payment provider.
Contact DumpsBase Support first if there is a problem with an order. If you have opened a payment dispute or chargeback with a bank or payment provider, DumpsBase will not process a separate refund while the dispute remains open.
If you are unsure whether your order qualifies for a refund or have a problem with your purchase, contact DumpsBase Support before opening a payment dispute.
Email: [email protected]
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