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IBM Enterprise Content Management Sales Mastery Test v3


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Question No : 1

When talking to a customer to see if Content Manager OnDemand is a good fit, what question should be asked first?
A. Do your Customer Service Reps (CSRs) need workflow to respond to customers?
B. How do CSRs access all information necessary to respond to customer questions?
C. How do CSRs do scanning of documents today?
D. Do your CSRs need Case Management?
Answer: B

Question No : 2

Which of these are common use cases for OnDemand?
A. Customer Service, eBPP and back office reports
B. Case Management or Advanced Case Management
C. Active data, check in - check out
D. Scanning paper documents to start a workflow
Answer: A

Question No : 3

Which of the following would most likely appeal to the Legal role/staff within an organization?
A. Analytics
B. Archiving
C. Discovery
D. Disposal
Answer: B

Question No : 4

Which IBM bundle comes with Content Navigator?
A. IBM Content Foundation
B. IBM Connections Content Manager
C. IBM Connections Enterprise Content Edition
D. A & C
Answer: A

Question No : 5

IBM Case Manager includes key differentiators across the competition including:
A. Based on an industry leading BRMS (business rules) platform
B. Rapid time-to-value with template support and a LOB based design environment
C. Based on an industry leading collaboration platform
D. All of the above
Answer: B

Question No : 6

Which is not a "Top of Mind" need for case interested executives?
A. Effectiveness of core LOB applications
B. Providing comprehensive visibility into process metrics, spend and customer satisfaction
C. Increasing IT spending
D. Adhering to regulatory compliance and maintaining proper controls and records
Answer: C

Question No : 7

What percentage of CIOs is making plans to focus on mobility?
A. 84%
B. 50%
C. 27%
D. 5%
Answer: A

Question No : 8

Which is a key benefit of the Legacy Data Cleanup Solution?
A. Identifies sensitive or toxic content
B. Archives data according to its value
C. Maintains a data map of the organization
D. Is a DoD 5015.2 certified records repository
Answer: A
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