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Question No : 1
A technician is remotely connecting to a workstation using SSH to transfer a security hotfix. Which of the following command line tools would the technician use to create a directory to store the hotfix?
Question No : 2
A technician needs to log into a user's computer to fix the user's corrupt local profile. Which of the following connectivity tools will allow the technician to connect to the user¡¯s computer?
A. Remote Assistance
B. Virtual Private Network
C. Computer Management
D. Remote Desktop
Question No : 3
An administrator has a new workstation that has been loaded with the Windows OS and configured with the proper IP settings. The workstation needs to be added to the corporation¡¯s domain. Which of the following utilities will the administrator access to configure this setting?
A. System Properties
B. System Information
C. System Protection
D. System Management
Question No : 4
A technician has been tasked with loading the operating system on every PC with a blank hard drive on a network. The technician wishes to install the operating system with minimal physical interaction with the PCs. Which of the following is the BEST way to accomplish this?
A. Clone the operating system from an image onto optical media.
B. Use the original software media to load the operation system on every PC.
C. Set up a central image that the PCs can load from a PXE boot.
D. Create an image and copy it from a USB drive using an unattended answer file.
Question No : 5
A technician is trying to install Windows on a computer. The install process reports there are no storage devices available, but the BIOS shows a hard drive is installed. Which of the following does the technician need to do?
A. Create a primary partition
B. Use NTFS
C. Enable PXE
D. Install third-party drivers
Question No : 6
An end user needs to completely re-install Windows 7 on a home computer but it did not come with any OS discs. How would a technician accomplish this?
A. Recovery partition
B. Primary partition
C. System restore
D. System refresh
Question No : 7
A technician is navigating through a Windows OS via command prompt. The technician needs to display the content of a folder. Which of the following is the BEST option for accomplishing this task?
Question No : 8
Ann, a user, discovers that all of her documents will not open. The documents open properly on another computer. Which of the following tools will be the FASTEST for a technician to use to allow the documents to open?
B. Recovery Image
D. System Restore
Question No : 9
A user prefers an external monitor, mouse, and keyboard for a laptop. The user does not want to use the built-in screen; however, when the laptop lid is closed, it goes into sleep mode. Which of the following Control Panel items can be used to disable this feature?
A. Action Center
C. Display Settings
D. Power Options
Question No : 10
A PC technician notices that the printers deployed via a new Group Policy are not showing up on the workstation. Which of the following commands should be run on the PC?
Question No : 11
An administrator is in a Remote Assistance session, sharing a user¡¯s desktop. While trying to map a shared network drive for the user, an ¡°access denied¡± error is encountered while using the user¡¯s credentials. Which of the following should be the administrator¡¯s NEXT step?
A. Ensure the user¡¯s account is not locked out
B. Use the fully qualified domain name of the share
C. Open the location with administrator privileges
D. Try mapping with a different drive letter
Question No : 12
A technician is tasked with enabling TLS version 1.0, 1.1, and 1.2 on a client Internet Explorer browser. Which of the following Internet Options Tabs should the technician look to enable the aforementioned TLS settings?
Question No : 13
A small office experiences frequent power outages. Upon rebooting the Windows workstations after each power outage, users report the inability to open shared files. Which of the following MUST a technician configure to resolve this issue in the future?
A. Check the ¡°Reconnect at logon¡± checkbox for the mapped network drive
B. Connect all computers in the office to UPS devices
C. Re-map the mapped network drive with the domain administrator account
D. Replace the hard drives on the file server hosting the shared files
Question No : 14
A technician is tasked with installing Windows on numerous network PCs. Which of the following is the QUICKEST method for getting a standard configuration to the PCs?
A. Prebuilt image using PXE
B. Single solid state/flash drive with answer file
C. Hot swappable image drive
D. Internal hard drive partition with the image
Question No : 15
Which of the following best practices is used to fix a zero-day vulnerability on Linux?
A. Scheduled backup
B. Scheduled disk maintenance
C. Patch management
D. Antivirus update
Question No : 16
A technician is troubleshooting a PC with multiple volumes. To verify which are active and assigned drive letters, the technician should use the LIST function of which of the following commands?
Question No : 17
When using Microsoft Windows 8.1 Operating System, which of the following features allows scripts and snippets to run?
A. One Drive
B. XP Mode
C. Power Shell
D. Windows Firewall
Question No : 18
Which of the following updates should be performed on a regular basis to ensure the OS has the latest security patches?
A. Anti-malware updates
B. Driver updates
C. Windows updates
D. Firmware updates
Question No : 19
A user is unable to find the preferred default network printer in the printers list in the user profile. Which of the following is the FIRST step that should be taken?
A. Map printer
B. Reboot computer
C. Check to see if printer is turned on
D. Log in as a different user and see if printer is mapped
Question No : 20
A network administrator needs to connect to resources from an offsite location while ensuring the traffic is protected. Which of the following should the administrator use to gain access to the secure network?
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