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Exam Name

Implementing Cisco Collaboration Devices v1.0


210-060 Exam Information

The 210-060 (CICD) Implementing Cisco Collaboration Devices exam is a 75-minute, 55-65 question assessment that is associated with the CCNA Collaboration certification. This exam tests a candidate's knowledge of Cisco Unified Communications (UC) solutions. A candidate is tested on knowledge of administrator and end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.

210-060 Exam Points

View 210-060 Implementing Cisco Collaboration Devices v1.0 key exam points proportion clearly. Make sure each part of 210-060 exam knowledge you master well.

1.0 Describe the Characteristics of a Cisco Unified Communications Solution      15%
2.0 Provision End Users and Associated Devices             24%
3.0 Configure Voice Messaging and Presence                 27%
4.0 Maintain Cisco Unified Communications System           10%
5.0 Provide End User Support                               24%

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Question No : 1

User A needs to have a line shared on the user B phone. Both phones register with Cisco Unified Communications Manager. Which method can be used from Cisco Unified Communications Manager Administration web pages to configure a shared line on the user B phone?
A. Navigate to the user B phone > Add the user A DN.
B. Navigate to the user B phone > Shared Line > Add the user A DN.
C. Navigate to DN configuration > Shared Line > Add the user A DN.
D. Navigate to end user configuration > Shared Line > Add the user A DN.
Answer: A

Question No : 2

Which two items must first be configured before users can be added into Unity Connection via the Bulk Administration Tool? (Choose two.)
A. partitions
B. classes of service
C. search spaces
D. user templates
E. schedules
Answer: B,D

Question No : 3

An engineer is adding user accounts to Cisco Unity Connection and needs to limit the maximum length of messages. Which aspect defines this limit when adding new accounts?
A. user templates
B. user partitions and search spaces
C. user CoS
D. user mailbox store
E. user roles
Answer: C

Question No : 4

Which scenario allows user A in partition X to call user B in Cisco Unified Communications Manager?
A. User B in partition X is not assigned to any CSS.
B. User B in partition Y assigns both partitions to CSS-X.
C. User B is not assigned to any partition or CSS.
D. User B is assigned to partition Y and assigns to CSS-X.
Answer: B

Question No : 5

A voice engineer is moving an IP phone from one secure Cisco Unified Communications Manager cluster to another. The phones are not registering to the new cluster. Which task resolves this issue?
A. reset the phones
B. restart the phones
C. delete the CTL file from each phone manually
D. use the Bulk Administration Tool to import the phones
Answer: C

Question No : 6

An end user is experiencing performance issues with their IP phone. Which phone feature could the administrator configure to allow the end user to notify them when issues occur?
A. Cisco Quality Report Tool
B. System Log Management
C. Cisco CDR Analysis and Reporting
D. Cisco JTAPI
Answer: A

Question No : 7

Which two protocols does Jabber use to achieve Presence status? (Choose two.)
Answer: A,B

Question No : 8

Which Cisco Unified Communications Manager protocol communicates with collaboration endpoints?
Answer: C

Question No : 9

Which Cisco Unified CME GUI menu option is used to navigate to the screen used to add or change a user name or password using the Cisco Unified CME GUI interface?
A. Administration > Update System Info
B. Configure > System Parameters
C. Configure > Phones
D. Configure > Extensions
Answer: C

Question No : 10

An administrator wants to verify that a new PRI is properly connected to the PSTN status. Which Layer 2 status should be seen?
Answer: A

Question No : 11

On the PSTN gateway, a network engineer runs sh isdn status and finds the Layer 2 state of each interface to be "TEI_ASSIGNED". What is the status of PSTN connectivity from this gateway?
A. The T1 interfaces are established and operational.
B. This information does not indicate the status of PSTN connectivity from the gateway.
C. The T1 interfaces are down.
D. The T1 interfaces are being tested by the carrier.
Answer: C

Question No : 12

A network engineer must set up an end-user account for a SIP device to use for authentication. Which end-user information is used for SIP authentication?
A. account ID
B. password
D. digest credentials
Answer: D

Question No : 13

An end user has an 7945 IP phone, but is unable to launch any of the IP phone applications. A network engineer has confirmed that the device is subscribed to the appropriate applications in Cisco Unified Communications Manager.
How should the engineer instruct the user to launch the IP phone applications?
A. Select the "?" button on the IP phone.
B. Select the globe button on the IP phone.
C. Select Settings > User Preferences.
D. Select Settings > Device Configuration.
Answer: B

Question No : 14

What is the maximum number of digits that an ephone PIN can have to allow after-hour exempt calling privileges?
A. 4
B. 6
C. 7
D. 8
E. 9
Answer: D

Question No : 15

Which four actions can be selected with the Bulk Administration Tool in Cisco Unity Connection? (Choose four.)
A. Create
B. Modify
C. Migrate
D. Update
E. Delete
F. Export
G. Purge
H. Manage
Answer: A,D,E,F

Question No : 16

A field technician must reset a single 7965 IP phone so that it will be discovered on the network again and request an IP address from DCHP. Which steps should the network engineer provide?
A. Have field technician select the Settings button on phone, then dial # # * * *
B. Have field technician select the Settings button on phone, then dial # # * # #
C. Have field technician select the Settings button on phone, then dial * * # * *
D. Have field technician select the Settings button on phone, then dial * * # # #
Answer: C

Question No : 17

An end user is running Cisco Jabber on the desktop. Which two icons must be selected to make a video call? (Choose two.)
A. Contacts icon
B. phone icon
C. person icon
D. message icon
E. web video conferencing icon
Answer: A,B

Question No : 18

An engineer wants to ensure that Cisco Jabber clients can communicate with instant messaging clients who are not registered to the same Jabber cluster. Which technology meets this requirement?
A. intercluster trunk
B. federation
C. SIP trunk
Answer: B

Question No : 19

What is the interface type that you should use to connect a PSTN analog line to the VoIP network?
C. E and M
D. Serial
Answer: B

Question No : 20

An SCCP IP phone places a call to a SIP phone that is registered to the same Cisco Unified Communications Manager Express. During the active call, call waiting indicates a second call is incoming to the handset, but the user decides to ignore it. In this scenario, what is the combined total number of signaling conversations and media flows that used the SCCP phone as an endpoint?
A. 2
B. 3
C. 4
D. 5
E. 6
Answer: B

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