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Salesforce Certified OmniStudio Consultant Exam
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Do you know the Salesforce Certified OmniStudio Consultant exam? It is one of the Salesforce Consultant certification exams, which is for individuals who:
•Have consulting experience with building cloud applications using OmniStudio tools.
•Work in customer-facing roles to apply OmniStudio to meet business requirements.
•Can explain the purpose and capabilities of OmniStudio tools.
•Understand how to design scalable and maintainable solutions using OmniStudio for long-term customer success.
To attend the Salesforce Certified OmniStudio Consultant credential, you should:
•Have at least 1 year of experience with Salesforce.
•Have 2 to 5 years of relevant experience in roles such as:
º Business Analyst or Consultant
º Solution Architect
º UX Designer
º Project/Product Manager
º Delivery Manager
•Be familiar with:
º CRM business logic and Salesforce Clouds (Service, Sales, Experience)
º Business Rules Engine tools: FlexCards, OmniScripts, Integration Procedures, Data Mappers, Expression Sets, Decision Matrices
º Prebuilt applications, implementation planning, and industry process adaptation
º UX/UI tools for Cards or OS
You should pass the Salesforce OmniStudio Consultant exam successfully to earn this credential by meeting the details below:
•Number of Questions: 60 multiple-choice/multiple-select + up to 5 unscored questions
•Time Allotted: 105 minutes
•Passing Score: 68%
•Exam Version: Aligned with Winter '25 release
•Prerequisites: None
The Salesforce OmniStudio Consultant exam measures your knowledge across four main domains:
1. FlexCards – 23%
You need to understand how to design and use FlexCards to meet user and business needs:
•Explain the capabilities, use cases, and purpose of using FlexCards.
•Design FlexCards to meet customer requirements and needs.
•Collect and organize Customer 360 Information to display in interfaces like the Console or via FlexCards.
2. OmniScript – 27%
Focuses on building and validating customer-facing OmniScripts:
•Explain the basic structure of an OmniScript.
•Validate OmniScript processes to ensure alignment with client expectations.
•Identify business process steps and map them to the necessary OmniScript Components.
3. Data Tools – 23%
Covers tools used for data processing and transformation:
•Explain the purpose and benefits of Integration Procedures and OmniStudio Data Mappers.
•Design Integration Procedures and related Data Mappers.
•Describe and provide examples of Decision Matrices and Expression Sets.
4. Best Fit Solutioning – 27%
This domain is about solution architecture and consulting:
•Gather, analyze, and simplify business requirements to design solutions using OmniStudio tools and best practices.
•Map process requirements to OmniStudio capabilities and explain how they interact.
•Perform fit/gap analysis to compare customer requirements with OmniStudio capabilities.
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