Clear H11-848（H11-848-ENU）HCNP-CC(Fast Track)(Huawei Certified Network Professional - Contact Center (Fast Track)) exam to gain HCNP-CC(Fast Track) certification. HCNP-CC certification validates the knowledge and skills required to construct and manage the contact centers with small- and medium-sized networks. Pay attention to qualification requirement: HCNA-CC.
HCNP-CC covers but is not limited to:
1. Installation and data configuration of a CTI platform
2. Installation and data configuration of a WAS platform
3. Service data configuration
4. Agent queue data configuration
5. Voice and video recording data configuration
6. iweb report service installation and data configuration
7. Email, chat service data configuration
HCNP-CC certification shows proven thorough understanding of contact centers and ability to deliver the Huawei contact center platform independently.
With HCNP-CC certified engineers, enterprises are able to construct, operate, and maintain an enterprise contact center independently, including installing and configuring software, performing interface operations and daily maintenance, and diagnosing faults.
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