H11-831（H11-831-ENU）exam is belong to Huawei HCNA-CC certification validates the knowledge and skills required for basic configuration and maintenance of the contact centers of small- and medium-sized enterprises.
HCNA-CC covers but is not limited to the following aspects that list：
1. eSpace CC Solution
2. eSpace CC Deployment and Configuration
3. eSpace CC Basic Service Commission, including gateway service, agent service, IVR service, CMS service and BIR service
4. eSpace CC Routine Operation and System Maintenance
HCNA-CC certification shows proven thorough understanding of eSpace CC solution technologies, master the configuration and management of U2980, gent service, IVR service, CMS service and BIR service, used in medium and small-sized enterprises, mastery of the technologies for SME contact centers.
With HCNA-UC certified engineers, enterprises gain a basic understanding of communications technologies and contact centers, and are able to perform basic configuration on and troubleshooting on Huawei contact center systems.
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