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Administration Essentials for New Admins


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Question No : 1

Case Assignment Rules are based on elapsed time
A. True
B. False
Answer: A

Question No : 2

What is one advantage of Salesforce CRM?
A. Companies can seamlessly integrate their servers to Salesforce database for faster performance.
B. Companies only need to maintain a compatible browser and a reliable internet connection.
C. In house Servers can be acquired cheaper than normal
D. None of the above
E. All of the above
Answer: B

Question No : 3

Which is a capability of the new Service Cloud console?
A. It provides data visibility by combining a list view and related records on one screen.
B. It allows agents to view key record information in the highlights panel.
C. It preserves the context of calls using primary tabs and subtabs.
D. It allows access to data by opening each record in a new window.
E. It allows agents to take notes in an interaction log while in a call.
Answer: A,B,E

Question No : 4

Locale settings control how users view date formats, time formats and number formats.
A. True
B. False
Answer: A

Question No : 5

You can use standard reports when creating
A. True
B. False
Answer: B

Question No : 6

In order to create a many-to-many relationship between two objects, a junction object must be created. This junction object will have a Master-Detail relationship to both objects.
A. True
B. False
Answer: A

Question No : 7

An S-Control may be all of the following EXCEPT:
D. Snippet
Answer: B

Question No : 8

Field Sets works on both Standard as well as Custom Objects?
A. True
B. False
Answer: A

Question No : 9

Which of the following relationships are correct?
A. Lead, Contacts, and Opportunities can be associated to only one Campaign
B. Leads and Contacts can be associated to several Campaigns, but an Opportunity can have only one Campaign
C. Leads and Opportunities can be associated to several campaigns, but Contacts can only have one Campaign
Answer: B

Question No : 10

Which type of field cannot have universal requiredness?
A. Lookup
B. Text
C. Email
D. Number
Answer: A

Question No : 11

Which of the following are new features on Chatter tab?
A. Like
B. @Mention
C. Live Updates
D. All of the Above
Answer: D

Question No : 12

You must meet the following prerequisites before enabling territory management? Choose 2 answers
A. Your organization must be using customizable forecasting
B. Follow the steps in the Deploying Territory Management Guide to prepare your organization for territory management.
C. You must have the Marketing User Profile
D. You must have the Territory Manager Profile
Answer: A,B

Question No : 13

A custom lookup field can be added to create a relationship between a standard object and which of the following objects?
A. Users and Custom Objects
B. Leads, Accounts, Contacts and Custom Objects
C. Users, Custom Objects and Campaigns
D. Custom Objects, Contract and Campaigns
Answer: A

Question No : 14

What information does the Company Profile Hold?
A. Language, Locale, and Time Zone
B. Licenses, Storage and Used Space
C. Fiscal Year
D. Forecasting
E. None of the above
Answer: A,B,C

Question No : 15

When you delete a Contact, it's associated Campaign Member record is deleted as well.
A. True
B. False
Answer: A

Question No : 16

Is possible to view a forecast based on all of the following EXCEPT:
A. Territory
B. Product Family
C. Date Range
D. Sales Team
Answer: D

Question No : 17

A Profile can have many users, but a user can have only one profile.
A. True
B. False
Answer: A

Question No : 18

You must run the report before you can print or export it because the Printable View and Export details buttons are not available in the report builder.
A. True
B. False
Answer: A

Question No : 19

The following can be done by a System Admin to a standard field.
A. Change the field label
B. Add help text
C. Add/edit values of a picklist
D. Delete the field
E. All of the above
F. None of the above
Answer: A,B,C

Question No : 20

What is the maximum number of records to be printed in the Printable View of a list view?
A. 2.000
B. 100
C. 1.000
D. 200
Answer: C

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