{"id":94995,"date":"2024-12-19T02:29:18","date_gmt":"2024-12-19T02:29:18","guid":{"rendered":"https:\/\/www.dumpsbase.com\/freedumps\/?p=94995"},"modified":"2024-12-19T02:29:18","modified_gmt":"2024-12-19T02:29:18","slug":"updated-820-605-exam-dumps-v21-03-help-you-prepare-for-your-customer-success-manager-csm-820-605-exam-well","status":"publish","type":"post","link":"https:\/\/www.dumpsbase.com\/freedumps\/updated-820-605-exam-dumps-v21-03-help-you-prepare-for-your-customer-success-manager-csm-820-605-exam-well.html","title":{"rendered":"Updated 820-605 Exam Dumps (V21.03) &#8211; Help You Prepare for Your Customer Success Manager (CSM) 820-605 Exam Well"},"content":{"rendered":"<p>The Cisco Customer Success Manager (CSM) 820-605 exam validates one&#8217;s expertise to a level that he may have the ability to resolve complicated real-life problems and seize career opportunities. When it comes to great 820-605 exam preparation, it is important to have the most helpful study materials. DumpsBase\u2019s updated 820-605 exam dumps are available, which will help you prepare all the key subjects and topics. The 820-605 dumps (V21.03) are an advanced approach for diligently passing the Cisco Customer Success Manager 820-605 exam. In case you have prepared your mind to evaluate your skills then get 820-605 dumps to encompass exam success. Cisco 820-605 dumps of DumpsBase are what quite a few industry authorities advocate submitting at the beginning of the Cisco Customer Success Manager (CSM) exam. Updated 820-605 exam dumps (V21.03) of DumpsBase reinforced with 100% genuine 820-605 exam questions and answers, ensuring you&#8217;ll have the ability to demonstrate mastery of the Cisco Customer Success Manager exam on your initial try.<\/p>\n<h2>Cisco Customer Success Manager (CSM) <em><span style=\"background-color: #ffff00;\">820-605 Free Dumps<\/span><\/em><\/h2>\n<script>\n\t  window.fbAsyncInit = function() {\n\t    FB.init({\n\t      appId            : '622169541470367',\n\t      autoLogAppEvents : true,\n\t      xfbml            : true,\n\t      version          : 'v3.1'\n\t    });\n\t  };\n\t\n\t  (function(d, s, id){\n\t     var js, fjs = d.getElementsByTagName(s)[0];\n\t     if (d.getElementById(id)) {return;}\n\t     js = d.createElement(s); js.id = id;\n\t     js.src = \"https:\/\/connect.facebook.net\/en_US\/sdk.js\";\n\t     fjs.parentNode.insertBefore(js, fjs);\n\t   }(document, 'script', 'facebook-jssdk'));\n\t<\/script><script type=\"text\/javascript\" >\ndocument.addEventListener(\"DOMContentLoaded\", function(event) { \nif(!window.jQuery) alert(\"The important jQuery library is not properly loaded in your site. Your WordPress theme is probably missing the essential wp_head() call. You can switch to another theme and you will see that the plugin works fine and this notice disappears. If you are still not sure what to do you can contact us for help.\");\n});\n<\/script>  \n  \n<div  id=\"watupro_quiz\" class=\"quiz-area single-page-quiz\">\n<p id=\"submittingExam8559\" style=\"display:none;text-align:center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/img\/loading.gif\" width=\"16\" height=\"16\"><\/p>\n\n<div class=\"watupro-exam-description\" id=\"description-quiz-8559\"><\/div>\n\n<form action=\"\" method=\"post\" class=\"quiz-form\" id=\"quiz-8559\"  enctype=\"multipart\/form-data\" >\n<div class='watu-question ' id='question-1' style=';'><div id='questionWrap-1'  class='   watupro-question-id-330807'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>1. <\/span>A Customer Success Manager was assigned a strategic new account. <br \/>\r<br>Which action prepares them for the customer introduction meeting?<\/div><input type='hidden' name='question_id[]' id='qID_1' value='330807' \/><input type='hidden' id='answerType330807' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330807[]' id='answer-id-1294251' class='answer   answerof-330807 ' value='1294251'   \/><label for='answer-id-1294251' id='answer-label-1294251' class=' answer'><span>Engage with the account team to understand the expansion opportunities.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330807[]' id='answer-id-1294252' class='answer   answerof-330807 ' value='1294252'   \/><label for='answer-id-1294252' id='answer-label-1294252' class=' answer'><span>Perform a deep analysis of all the sales orders to the past 24 months.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330807[]' id='answer-id-1294253' class='answer   answerof-330807 ' value='1294253'   \/><label for='answer-id-1294253' id='answer-label-1294253' class=' answer'><span>Document customer's current technical escalations.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330807[]' id='answer-id-1294254' class='answer   answerof-330807 ' value='1294254'   \/><label for='answer-id-1294254' id='answer-label-1294254' class=' answer'><span>Speak the internal contacts to understand the customer's priorities and sentiment.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-2' style=';'><div id='questionWrap-2'  class='   watupro-question-id-330808'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>2. <\/span>What is a lagging indicator of the customer achieving the value proposition?<\/div><input type='hidden' name='question_id[]' id='qID_2' value='330808' \/><input type='hidden' id='answerType330808' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330808[]' id='answer-id-1294255' class='answer   answerof-330808 ' value='1294255'   \/><label for='answer-id-1294255' id='answer-label-1294255' class=' answer'><span>product deployment<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330808[]' id='answer-id-1294256' class='answer   answerof-330808 ' value='1294256'   \/><label for='answer-id-1294256' id='answer-label-1294256' class=' answer'><span>contract renewal<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330808[]' id='answer-id-1294257' class='answer   answerof-330808 ' value='1294257'   \/><label for='answer-id-1294257' id='answer-label-1294257' class=' answer'><span>decrease in the number of problem reports<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330808[]' id='answer-id-1294258' class='answer   answerof-330808 ' value='1294258'   \/><label for='answer-id-1294258' id='answer-label-1294258' class=' answer'><span>movement to evaluate stage<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-3' style=';'><div id='questionWrap-3'  class='   watupro-question-id-330809'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>3. <\/span>The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. <br \/>\r<br>Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_3' value='330809' \/><input type='hidden' id='answerType330809' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330809[]' id='answer-id-1294259' class='answer   answerof-330809 ' value='1294259'   \/><label for='answer-id-1294259' id='answer-label-1294259' class=' answer'><span>Create a new Health Index dashboard with the Sales team.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330809[]' id='answer-id-1294260' class='answer   answerof-330809 ' value='1294260'   \/><label for='answer-id-1294260' id='answer-label-1294260' class=' answer'><span>Evaluate the customer's expertise in managing the purchased solution.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330809[]' id='answer-id-1294261' class='answer   answerof-330809 ' value='1294261'   \/><label for='answer-id-1294261' id='answer-label-1294261' class=' answer'><span>Examine solution pricing with the Renewals Manager.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330809[]' id='answer-id-1294262' class='answer   answerof-330809 ' value='1294262'   \/><label for='answer-id-1294262' id='answer-label-1294262' class=' answer'><span>Schedule Quarterly Business Review with the new leadership team.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330809[]' id='answer-id-1294263' class='answer   answerof-330809 ' value='1294263'   \/><label for='answer-id-1294263' id='answer-label-1294263' class=' answer'><span>Review the original business case and reassess desired outcomes with the new leadership team.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-4' style=';'><div id='questionWrap-4'  class='   watupro-question-id-330810'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>4. <\/span>What is a common indicator of customer health?<\/div><input type='hidden' name='question_id[]' id='qID_4' value='330810' \/><input type='hidden' id='answerType330810' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330810[]' id='answer-id-1294264' class='answer   answerof-330810 ' value='1294264'   \/><label for='answer-id-1294264' id='answer-label-1294264' class=' answer'><span>number of services purchased<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330810[]' id='answer-id-1294265' class='answer   answerof-330810 ' value='1294265'   \/><label for='answer-id-1294265' id='answer-label-1294265' class=' answer'><span>number of licenses purchased<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330810[]' id='answer-id-1294266' class='answer   answerof-330810 ' value='1294266'   \/><label for='answer-id-1294266' id='answer-label-1294266' class=' answer'><span>customer satisfaction metric<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330810[]' id='answer-id-1294267' class='answer   answerof-330810 ' value='1294267'   \/><label for='answer-id-1294267' id='answer-label-1294267' class=' answer'><span>amount of money spent on the solution<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-5' style=';'><div id='questionWrap-5'  class='   watupro-question-id-330811'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>5. <\/span>Which Customer Success activity is critical from the supplier perspective?<\/div><input type='hidden' name='question_id[]' id='qID_5' value='330811' \/><input type='hidden' id='answerType330811' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330811[]' id='answer-id-1294268' class='answer   answerof-330811 ' value='1294268'   \/><label for='answer-id-1294268' id='answer-label-1294268' class=' answer'><span>identifying opportunities for sales expansion<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330811[]' id='answer-id-1294269' class='answer   answerof-330811 ' value='1294269'   \/><label for='answer-id-1294269' id='answer-label-1294269' class=' answer'><span>driving full adoption of the company's technology across all supported solutions<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330811[]' id='answer-id-1294270' class='answer   answerof-330811 ' value='1294270'   \/><label for='answer-id-1294270' id='answer-label-1294270' class=' answer'><span>ensuring the customer has a success plan and is achieving each milestone in a timely manner<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330811[]' id='answer-id-1294271' class='answer   answerof-330811 ' value='1294271'   \/><label for='answer-id-1294271' id='answer-label-1294271' class=' answer'><span>listening carefully to the customer's feedback and taking actions so the company's solutions can be improved<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-6' style=';'><div id='questionWrap-6'  class='   watupro-question-id-330812'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>6. <\/span>In which lifecycle stage would a lack of skilled resources be identified as a barrier?<\/div><input type='hidden' name='question_id[]' id='qID_6' value='330812' \/><input type='hidden' id='answerType330812' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330812[]' id='answer-id-1294272' class='answer   answerof-330812 ' value='1294272'   \/><label for='answer-id-1294272' id='answer-label-1294272' class=' answer'><span>sales proof of concept<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330812[]' id='answer-id-1294273' class='answer   answerof-330812 ' value='1294273'   \/><label for='answer-id-1294273' id='answer-label-1294273' class=' answer'><span>late-stage adoption<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330812[]' id='answer-id-1294274' class='answer   answerof-330812 ' value='1294274'   \/><label for='answer-id-1294274' id='answer-label-1294274' class=' answer'><span>early-stage adoption<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330812[]' id='answer-id-1294275' class='answer   answerof-330812 ' value='1294275'   \/><label for='answer-id-1294275' id='answer-label-1294275' class=' answer'><span>solution renewal<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-7' style=';'><div id='questionWrap-7'  class='   watupro-question-id-330813'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>7. <\/span>What is a business adoption barrier?<\/div><input type='hidden' name='question_id[]' id='qID_7' value='330813' \/><input type='hidden' id='answerType330813' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330813[]' id='answer-id-1294276' class='answer   answerof-330813 ' value='1294276'   \/><label for='answer-id-1294276' id='answer-label-1294276' class=' answer'><span>solution is not implemented<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330813[]' id='answer-id-1294277' class='answer   answerof-330813 ' value='1294277'   \/><label for='answer-id-1294277' id='answer-label-1294277' class=' answer'><span>customer lacks technical knowledge<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330813[]' id='answer-id-1294278' class='answer   answerof-330813 ' value='1294278'   \/><label for='answer-id-1294278' id='answer-label-1294278' class=' answer'><span>services are unpurchased<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330813[]' id='answer-id-1294279' class='answer   answerof-330813 ' value='1294279'   \/><label for='answer-id-1294279' id='answer-label-1294279' class=' answer'><span>lack of customer stakeholder<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-8' style=';'><div id='questionWrap-8'  class='   watupro-question-id-330814'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>8. <\/span>What is the order of the key elements of process improvement for Customer Success?<\/div><input type='hidden' name='question_id[]' id='qID_8' value='330814' \/><input type='hidden' id='answerType330814' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330814[]' id='answer-id-1294280' class='answer   answerof-330814 ' value='1294280'   \/><label for='answer-id-1294280' id='answer-label-1294280' class=' answer'><span>measure, define, analyze, control, improve<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330814[]' id='answer-id-1294281' class='answer   answerof-330814 ' value='1294281'   \/><label for='answer-id-1294281' id='answer-label-1294281' class=' answer'><span>define, measure, analyze, improve, control<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330814[]' id='answer-id-1294282' class='answer   answerof-330814 ' value='1294282'   \/><label for='answer-id-1294282' id='answer-label-1294282' class=' answer'><span>define, analyze, measure, improve, control<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330814[]' id='answer-id-1294283' class='answer   answerof-330814 ' value='1294283'   \/><label for='answer-id-1294283' id='answer-label-1294283' class=' answer'><span>analyze, define, measure, control, improve<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-9' style=';'><div id='questionWrap-9'  class='   watupro-question-id-330815'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>9. <\/span>Which two activities support Customer Success planning? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_9' value='330815' \/><input type='hidden' id='answerType330815' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330815[]' id='answer-id-1294284' class='answer   answerof-330815 ' value='1294284'   \/><label for='answer-id-1294284' id='answer-label-1294284' class=' answer'><span>service ticket tracking<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330815[]' id='answer-id-1294285' class='answer   answerof-330815 ' value='1294285'   \/><label for='answer-id-1294285' id='answer-label-1294285' class=' answer'><span>adoption barrier identification<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330815[]' id='answer-id-1294286' class='answer   answerof-330815 ' value='1294286'   \/><label for='answer-id-1294286' id='answer-label-1294286' class=' answer'><span>quality control<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330815[]' id='answer-id-1294287' class='answer   answerof-330815 ' value='1294287'   \/><label for='answer-id-1294287' id='answer-label-1294287' class=' answer'><span>service delivery program management<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330815[]' id='answer-id-1294288' class='answer   answerof-330815 ' value='1294288'   \/><label for='answer-id-1294288' id='answer-label-1294288' class=' answer'><span>KPI tracking<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-10' style=';'><div id='questionWrap-10'  class='   watupro-question-id-330816'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>10. <\/span>A customer wants to deploy new technology. The Customer Success Manager is concerned the customer is not ready to adopt the solution. <br \/>\r<br>Which steps with the Project and Operations teams ensure a successful adoption?<\/div><input type='hidden' name='question_id[]' id='qID_10' value='330816' \/><input type='hidden' id='answerType330816' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330816[]' id='answer-id-1294289' class='answer   answerof-330816 ' value='1294289'   \/><label for='answer-id-1294289' id='answer-label-1294289' class=' answer'><span>Conduct an end-user assessment, determine gaps, and suggest appropriate training for all users of the new technology.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330816[]' id='answer-id-1294290' class='answer   answerof-330816 ' value='1294290'   \/><label for='answer-id-1294290' id='answer-label-1294290' class=' answer'><span>Assign internal resources to develop and deliver training to the customer's IT staff to ensure the project is successful.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330816[]' id='answer-id-1294291' class='answer   answerof-330816 ' value='1294291'   \/><label for='answer-id-1294291' id='answer-label-1294291' class=' answer'><span>Complete a knowledge assessment of the Project and Operations teams, determine gaps, and develop a training plan.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330816[]' id='answer-id-1294292' class='answer   answerof-330816 ' value='1294292'   \/><label for='answer-id-1294292' id='answer-label-1294292' class=' answer'><span>Research the best training available for this new technology and ensure as many IT staff as possible attend the training.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-11' style=';'><div id='questionWrap-11'  class='   watupro-question-id-330817'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>11. <\/span>A customer complains about the number of times they must explain their problems and ask different team members to find a solution. <br \/>\r<br>How can this issue be avoided?<\/div><input type='hidden' name='question_id[]' id='qID_11' value='330817' \/><input type='hidden' id='answerType330817' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330817[]' id='answer-id-1294293' class='answer   answerof-330817 ' value='1294293'   \/><label for='answer-id-1294293' id='answer-label-1294293' class=' answer'><span>Share the company's organizational chart with the support team.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330817[]' id='answer-id-1294294' class='answer   answerof-330817 ' value='1294294'   \/><label for='answer-id-1294294' id='answer-label-1294294' class=' answer'><span>Provide customers with relevant use cases for the purchased solution.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330817[]' id='answer-id-1294295' class='answer   answerof-330817 ' value='1294295'   \/><label for='answer-id-1294295' id='answer-label-1294295' class=' answer'><span>Ensure that the customer knows the point of contact for product training.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330817[]' id='answer-id-1294296' class='answer   answerof-330817 ' value='1294296'   \/><label for='answer-id-1294296' id='answer-label-1294296' class=' answer'><span>Clarity roles and responsibilities with the stakeholders.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-12' style=';'><div id='questionWrap-12'  class='   watupro-question-id-330818'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>12. <\/span>Refer to the exhibit. <br \/>\r<br><br><img decoding=\"async\" width=621 height=344 id=\"\u56fe\u7247 1\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/uploads\/2024\/05\/image001-51.jpg\" alt=\"Cisco-820-60534_1\"><br><br \/>\r<br>Based on the stage and health reflected, what must be the first priority of the success plan?<\/div><input type='hidden' name='question_id[]' id='qID_12' value='330818' \/><input type='hidden' id='answerType330818' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330818[]' id='answer-id-1294297' class='answer   answerof-330818 ' value='1294297'   \/><label for='answer-id-1294297' id='answer-label-1294297' class=' answer'><span>Design and propose a discount on product<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330818[]' id='answer-id-1294298' class='answer   answerof-330818 ' value='1294298'   \/><label for='answer-id-1294298' id='answer-label-1294298' class=' answer'><span>Contact and collaborate with the individuals involved in the onboarding of product<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330818[]' id='answer-id-1294299' class='answer   answerof-330818 ' value='1294299'   \/><label for='answer-id-1294299' id='answer-label-1294299' class=' answer'><span>Offer and encourage the opportunity for the customer to participate in a success story for product<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330818[]' id='answer-id-1294300' class='answer   answerof-330818 ' value='1294300'   \/><label for='answer-id-1294300' id='answer-label-1294300' class=' answer'><span>Identify and document barriers that impact product<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-13' style=';'><div id='questionWrap-13'  class='   watupro-question-id-330819'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>13. <\/span>Which factor delays time to value?<\/div><input type='hidden' name='question_id[]' id='qID_13' value='330819' \/><input type='hidden' id='answerType330819' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330819[]' id='answer-id-1294301' class='answer   answerof-330819 ' value='1294301'   \/><label for='answer-id-1294301' id='answer-label-1294301' class=' answer'><span>unrenewed Success Plan<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330819[]' id='answer-id-1294302' class='answer   answerof-330819 ' value='1294302'   \/><label for='answer-id-1294302' id='answer-label-1294302' class=' answer'><span>unpaid invoice<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330819[]' id='answer-id-1294303' class='answer   answerof-330819 ' value='1294303'   \/><label for='answer-id-1294303' id='answer-label-1294303' class=' answer'><span>loss of project sponsor<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330819[]' id='answer-id-1294304' class='answer   answerof-330819 ' value='1294304'   \/><label for='answer-id-1294304' id='answer-label-1294304' class=' answer'><span>negative Net Promoter Score<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-14' style=';'><div id='questionWrap-14'  class='   watupro-question-id-330820'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>14. <\/span>What is the purpose of targeted use cases?<\/div><input type='hidden' name='question_id[]' id='qID_14' value='330820' \/><input type='hidden' id='answerType330820' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330820[]' id='answer-id-1294305' class='answer   answerof-330820 ' value='1294305'   \/><label for='answer-id-1294305' id='answer-label-1294305' class=' answer'><span>They highlight the product differentiation from a competitor.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330820[]' id='answer-id-1294306' class='answer   answerof-330820 ' value='1294306'   \/><label for='answer-id-1294306' id='answer-label-1294306' class=' answer'><span>They define how a solution is applied to enable a desired outcome.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330820[]' id='answer-id-1294307' class='answer   answerof-330820 ' value='1294307'   \/><label for='answer-id-1294307' id='answer-label-1294307' class=' answer'><span>They function without the purchase of additional services.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330820[]' id='answer-id-1294308' class='answer   answerof-330820 ' value='1294308'   \/><label for='answer-id-1294308' id='answer-label-1294308' class=' answer'><span>They provide customers with ways to take advantage of additional features.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-15' style=';'><div id='questionWrap-15'  class='   watupro-question-id-330821'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>15. <\/span>What defines a use case?<\/div><input type='hidden' name='question_id[]' id='qID_15' value='330821' \/><input type='hidden' id='answerType330821' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330821[]' id='answer-id-1294309' class='answer   answerof-330821 ' value='1294309'   \/><label for='answer-id-1294309' id='answer-label-1294309' class=' answer'><span>comparison of the marketing description of what a product does and the customer\u2019s experience.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330821[]' id='answer-id-1294310' class='answer   answerof-330821 ' value='1294310'   \/><label for='answer-id-1294310' id='answer-label-1294310' class=' answer'><span>list of actions that define the interactions between a role and a system to achieve a goal.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330821[]' id='answer-id-1294311' class='answer   answerof-330821 ' value='1294311'   \/><label for='answer-id-1294311' id='answer-label-1294311' class=' answer'><span>list of actions or event steps that a customer uses.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330821[]' id='answer-id-1294312' class='answer   answerof-330821 ' value='1294312'   \/><label for='answer-id-1294312' id='answer-label-1294312' class=' answer'><span>list of instructions customers use for their software.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-16' style=';'><div id='questionWrap-16'  class='   watupro-question-id-330822'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>16. <\/span>Which element of the renewal risk analysis is associated with a customer's requests to maintain existing pricing?<\/div><input type='hidden' name='question_id[]' id='qID_16' value='330822' \/><input type='hidden' id='answerType330822' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330822[]' id='answer-id-1294313' class='answer   answerof-330822 ' value='1294313'   \/><label for='answer-id-1294313' id='answer-label-1294313' class=' answer'><span>customer budget<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330822[]' id='answer-id-1294314' class='answer   answerof-330822 ' value='1294314'   \/><label for='answer-id-1294314' id='answer-label-1294314' class=' answer'><span>adoption barriers<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330822[]' id='answer-id-1294315' class='answer   answerof-330822 ' value='1294315'   \/><label for='answer-id-1294315' id='answer-label-1294315' class=' answer'><span>value realization<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330822[]' id='answer-id-1294316' class='answer   answerof-330822 ' value='1294316'   \/><label for='answer-id-1294316' id='answer-label-1294316' class=' answer'><span>competitive differentiation<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-17' style=';'><div id='questionWrap-17'  class='   watupro-question-id-330823'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>17. <\/span>What is a technical adoption barrier?<\/div><input type='hidden' name='question_id[]' id='qID_17' value='330823' \/><input type='hidden' id='answerType330823' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330823[]' id='answer-id-1294317' class='answer   answerof-330823 ' value='1294317'   \/><label for='answer-id-1294317' id='answer-label-1294317' class=' answer'><span>lack of integration with other products<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330823[]' id='answer-id-1294318' class='answer   answerof-330823 ' value='1294318'   \/><label for='answer-id-1294318' id='answer-label-1294318' class=' answer'><span>underutilization of licenses<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330823[]' id='answer-id-1294319' class='answer   answerof-330823 ' value='1294319'   \/><label for='answer-id-1294319' id='answer-label-1294319' class=' answer'><span>untrained customer user group<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330823[]' id='answer-id-1294320' class='answer   answerof-330823 ' value='1294320'   \/><label for='answer-id-1294320' id='answer-label-1294320' class=' answer'><span>customer not measuring product value<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-18' style=';'><div id='questionWrap-18'  class='   watupro-question-id-330824'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>18. <\/span>Which perspectives are covered in a balanced scorecard?<\/div><input type='hidden' name='question_id[]' id='qID_18' value='330824' \/><input type='hidden' id='answerType330824' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330824[]' id='answer-id-1294321' class='answer   answerof-330824 ' value='1294321'   \/><label for='answer-id-1294321' id='answer-label-1294321' class=' answer'><span>customer, employee, partner, risk<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330824[]' id='answer-id-1294322' class='answer   answerof-330824 ' value='1294322'   \/><label for='answer-id-1294322' id='answer-label-1294322' class=' answer'><span>business process, customer, financial, learning, growth<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330824[]' id='answer-id-1294323' class='answer   answerof-330824 ' value='1294323'   \/><label for='answer-id-1294323' id='answer-label-1294323' class=' answer'><span>competition, culture, financial. IT systems<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330824[]' id='answer-id-1294324' class='answer   answerof-330824 ' value='1294324'   \/><label for='answer-id-1294324' id='answer-label-1294324' class=' answer'><span>business outcomes, customer, employee, risk<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-19' style=';'><div id='questionWrap-19'  class='   watupro-question-id-330825'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>19. <\/span>Which scenario represents a use case expand opportunity?<\/div><input type='hidden' name='question_id[]' id='qID_19' value='330825' \/><input type='hidden' id='answerType330825' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330825[]' id='answer-id-1294325' class='answer   answerof-330825 ' value='1294325'   \/><label for='answer-id-1294325' id='answer-label-1294325' class=' answer'><span>usage KPIs are on target entering the fourth quarter<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330825[]' id='answer-id-1294326' class='answer   answerof-330825 ' value='1294326'   \/><label for='answer-id-1294326' id='answer-label-1294326' class=' answer'><span>supplementary training sessions are organized on existing features<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330825[]' id='answer-id-1294327' class='answer   answerof-330825 ' value='1294327'   \/><label for='answer-id-1294327' id='answer-label-1294327' class=' answer'><span>solution management team adds headcount<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330825[]' id='answer-id-1294328' class='answer   answerof-330825 ' value='1294328'   \/><label for='answer-id-1294328' id='answer-label-1294328' class=' answer'><span>endpoint security solution extended to cover data center servers in addition to laptops<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-20' style=';'><div id='questionWrap-20'  class='   watupro-question-id-330826'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>20. <\/span>Which action should a Customer Success Manager take when the product utilization score is not improving?<\/div><input type='hidden' name='question_id[]' id='qID_20' value='330826' \/><input type='hidden' id='answerType330826' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330826[]' id='answer-id-1294329' class='answer   answerof-330826 ' value='1294329'   \/><label for='answer-id-1294329' id='answer-label-1294329' class=' answer'><span>Conduct customer interviews to understand current adoption barriers and develop a solution plan.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330826[]' id='answer-id-1294330' class='answer   answerof-330826 ' value='1294330'   \/><label for='answer-id-1294330' id='answer-label-1294330' class=' answer'><span>Engage the sales team to upsell the solution and offer options and product diversity to the customer.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330826[]' id='answer-id-1294331' class='answer   answerof-330826 ' value='1294331'   \/><label for='answer-id-1294331' id='answer-label-1294331' class=' answer'><span>Review the support case history to identify product quality or customer education issues.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330826[]' id='answer-id-1294332' class='answer   answerof-330826 ' value='1294332'   \/><label for='answer-id-1294332' id='answer-label-1294332' class=' answer'><span>Contact the product operations team to review the telemetry and offer insights to the customer.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-21' style=';'><div id='questionWrap-21'  class='   watupro-question-id-330827'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>21. <\/span>Which action should be taken when new company leadership is forcing a competitor\u2019s solution?<\/div><input type='hidden' name='question_id[]' id='qID_21' value='330827' \/><input type='hidden' id='answerType330827' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330827[]' id='answer-id-1294333' class='answer   answerof-330827 ' value='1294333'   \/><label for='answer-id-1294333' id='answer-label-1294333' class=' answer'><span>Recheck the value realized by the current solution.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330827[]' id='answer-id-1294334' class='answer   answerof-330827 ' value='1294334'   \/><label for='answer-id-1294334' id='answer-label-1294334' class=' answer'><span>Demonstrate how the current solution is a lower-cost solution than competitors.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330827[]' id='answer-id-1294335' class='answer   answerof-330827 ' value='1294335'   \/><label for='answer-id-1294335' id='answer-label-1294335' class=' answer'><span>Hold an executive briefing to evaluate risks of the proposed solution.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330827[]' id='answer-id-1294336' class='answer   answerof-330827 ' value='1294336'   \/><label for='answer-id-1294336' id='answer-label-1294336' class=' answer'><span>Tell the new leadership about the long-standing relationship between two companies.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-22' style=';'><div id='questionWrap-22'  class='   watupro-question-id-330828'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>22. <\/span>Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. <br \/>\r<br>Which adoption barrier will the customer encounter?<\/div><input type='hidden' name='question_id[]' id='qID_22' value='330828' \/><input type='hidden' id='answerType330828' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330828[]' id='answer-id-1294337' class='answer   answerof-330828 ' value='1294337'   \/><label for='answer-id-1294337' id='answer-label-1294337' class=' answer'><span>technical barrier<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330828[]' id='answer-id-1294338' class='answer   answerof-330828 ' value='1294338'   \/><label for='answer-id-1294338' id='answer-label-1294338' class=' answer'><span>cultural barrier<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330828[]' id='answer-id-1294339' class='answer   answerof-330828 ' value='1294339'   \/><label for='answer-id-1294339' id='answer-label-1294339' class=' answer'><span>product barrier<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330828[]' id='answer-id-1294340' class='answer   answerof-330828 ' value='1294340'   \/><label for='answer-id-1294340' id='answer-label-1294340' class=' answer'><span>cost barrier<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-23' style=';'><div id='questionWrap-23'  class='   watupro-question-id-330829'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>23. <\/span>What are two drivers for Customer Success? (Chooser two)<\/div><input type='hidden' name='question_id[]' id='qID_23' value='330829' \/><input type='hidden' id='answerType330829' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330829[]' id='answer-id-1294341' class='answer   answerof-330829 ' value='1294341'   \/><label for='answer-id-1294341' id='answer-label-1294341' class=' answer'><span>The customer trusts that Cisco support will solve any issues.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330829[]' id='answer-id-1294342' class='answer   answerof-330829 ' value='1294342'   \/><label for='answer-id-1294342' id='answer-label-1294342' class=' answer'><span>The customer receives training for new products and services.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330829[]' id='answer-id-1294343' class='answer   answerof-330829 ' value='1294343'   \/><label for='answer-id-1294343' id='answer-label-1294343' class=' answer'><span>The customer recognizes the value of initial use case implementations.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330829[]' id='answer-id-1294344' class='answer   answerof-330829 ' value='1294344'   \/><label for='answer-id-1294344' id='answer-label-1294344' class=' answer'><span>The customer gives feedback about the purchased product.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330829[]' id='answer-id-1294345' class='answer   answerof-330829 ' value='1294345'   \/><label for='answer-id-1294345' id='answer-label-1294345' class=' answer'><span>The mature and fully deployed solution is running in production.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-24' style=';'><div id='questionWrap-24'  class='   watupro-question-id-330830'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>24. <\/span>How can Customer Success Plan tracking drive additional license purchases?<\/div><input type='hidden' name='question_id[]' id='qID_24' value='330830' \/><input type='hidden' id='answerType330830' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330830[]' id='answer-id-1294346' class='answer   answerof-330830 ' value='1294346'   \/><label for='answer-id-1294346' id='answer-label-1294346' class=' answer'><span>The Success Plan tracks the mean time to failure of the solution.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330830[]' id='answer-id-1294347' class='answer   answerof-330830 ' value='1294347'   \/><label for='answer-id-1294347' id='answer-label-1294347' class=' answer'><span>The Success Plan tracks the number of threats blocked and benchmarks it against the previous year.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330830[]' id='answer-id-1294348' class='answer   answerof-330830 ' value='1294348'   \/><label for='answer-id-1294348' id='answer-label-1294348' class=' answer'><span>The Success Plan tracks gains in user productivity and communicates this back to the business.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330830[]' id='answer-id-1294349' class='answer   answerof-330830 ' value='1294349'   \/><label for='answer-id-1294349' id='answer-label-1294349' class=' answer'><span>The Success Plan tracks the number of technical support cases opened.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-25' style=';'><div id='questionWrap-25'  class='   watupro-question-id-330831'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>25. <\/span>Refer to the exhibit. <br \/>\r<br><br><img decoding=\"async\" width=649 height=357 id=\"\u56fe\u7247 2\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/uploads\/2024\/05\/image002-48.jpg\" alt=\u672a\u6807\u9898-1><br><br \/>\r<br>Which initial action does a Customer Success Manager take?<\/div><input type='hidden' name='question_id[]' id='qID_25' value='330831' \/><input type='hidden' id='answerType330831' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330831[]' id='answer-id-1294350' class='answer   answerof-330831 ' value='1294350'   \/><label for='answer-id-1294350' id='answer-label-1294350' class=' answer'><span>Run analysis on all the license types used by the customer on all platforms<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330831[]' id='answer-id-1294351' class='answer   answerof-330831 ' value='1294351'   \/><label for='answer-id-1294351' id='answer-label-1294351' class=' answer'><span>Share the report with the customer point of contact for license types B and D and determine causes<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330831[]' id='answer-id-1294352' class='answer   answerof-330831 ' value='1294352'   \/><label for='answer-id-1294352' id='answer-label-1294352' class=' answer'><span>Provide trending information on license types B and D and share with all stakeholders<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330831[]' id='answer-id-1294353' class='answer   answerof-330831 ' value='1294353'   \/><label for='answer-id-1294353' id='answer-label-1294353' class=' answer'><span>Inform the Sales Account Manager to position a new version of licenses types B and D with additional features<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-26' style=';'><div id='questionWrap-26'  class='   watupro-question-id-330832'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>26. <\/span>Which two actions are in adoption campaign? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_26' value='330832' \/><input type='hidden' id='answerType330832' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330832[]' id='answer-id-1294354' class='answer   answerof-330832 ' value='1294354'   \/><label for='answer-id-1294354' id='answer-label-1294354' class=' answer'><span>messaging to users on best practice approaches to their solution<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330832[]' id='answer-id-1294355' class='answer   answerof-330832 ' value='1294355'   \/><label for='answer-id-1294355' id='answer-label-1294355' class=' answer'><span>messaging to stakeholders on new product releases<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330832[]' id='answer-id-1294356' class='answer   answerof-330832 ' value='1294356'   \/><label for='answer-id-1294356' id='answer-label-1294356' class=' answer'><span>messaging to stakeholders on the new features of their solution<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330832[]' id='answer-id-1294357' class='answer   answerof-330832 ' value='1294357'   \/><label for='answer-id-1294357' id='answer-label-1294357' class=' answer'><span>survey sent to all end users<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330832[]' id='answer-id-1294358' class='answer   answerof-330832 ' value='1294358'   \/><label for='answer-id-1294358' id='answer-label-1294358' class=' answer'><span>renewal reminder to stakeholders<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-27' style=';'><div id='questionWrap-27'  class='   watupro-question-id-330833'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>27. <\/span>Which action should be taken to identify and remove barriers when a customer moves from the Implement to the Use stage in the lifecycle?<\/div><input type='hidden' name='question_id[]' id='qID_27' value='330833' \/><input type='hidden' id='answerType330833' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330833[]' id='answer-id-1294359' class='answer   answerof-330833 ' value='1294359'   \/><label for='answer-id-1294359' id='answer-label-1294359' class=' answer'><span>Provide break-fix support for technical problems experienced or observed by the customer.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330833[]' id='answer-id-1294360' class='answer   answerof-330833 ' value='1294360'   \/><label for='answer-id-1294360' id='answer-label-1294360' class=' answer'><span>Provide training content to address current and existing barriers.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330833[]' id='answer-id-1294361' class='answer   answerof-330833 ' value='1294361'   \/><label for='answer-id-1294361' id='answer-label-1294361' class=' answer'><span>Provide a detailed cost structure for the management team.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330833[]' id='answer-id-1294362' class='answer   answerof-330833 ' value='1294362'   \/><label for='answer-id-1294362' id='answer-label-1294362' class=' answer'><span>Provide direct and in-depth technical expertise upon customer request.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-28' style=';'><div id='questionWrap-28'  class='   watupro-question-id-330834'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>28. <\/span>Which type of analytics has telemetry that demonstrates the customer\u2019s use of the software and actions to date?<\/div><input type='hidden' name='question_id[]' id='qID_28' value='330834' \/><input type='hidden' id='answerType330834' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330834[]' id='answer-id-1294363' class='answer   answerof-330834 ' value='1294363'   \/><label for='answer-id-1294363' id='answer-label-1294363' class=' answer'><span>diagnostic<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330834[]' id='answer-id-1294364' class='answer   answerof-330834 ' value='1294364'   \/><label for='answer-id-1294364' id='answer-label-1294364' class=' answer'><span>descriptive<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330834[]' id='answer-id-1294365' class='answer   answerof-330834 ' value='1294365'   \/><label for='answer-id-1294365' id='answer-label-1294365' class=' answer'><span>prescriptive<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330834[]' id='answer-id-1294366' class='answer   answerof-330834 ' value='1294366'   \/><label for='answer-id-1294366' id='answer-label-1294366' class=' answer'><span>predictive<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-29' style=';'><div id='questionWrap-29'  class='   watupro-question-id-330835'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>29. <\/span>A customer's call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software. <br \/>\r<br>What is the first step of the mitigation plan?<\/div><input type='hidden' name='question_id[]' id='qID_29' value='330835' \/><input type='hidden' id='answerType330835' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330835[]' id='answer-id-1294367' class='answer   answerof-330835 ' value='1294367'   \/><label for='answer-id-1294367' id='answer-label-1294367' class=' answer'><span>Evaluate the availability of resources to work on the problem.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330835[]' id='answer-id-1294368' class='answer   answerof-330835 ' value='1294368'   \/><label for='answer-id-1294368' id='answer-label-1294368' class=' answer'><span>Engage a specialist to identity a technical solution or workaround.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330835[]' id='answer-id-1294369' class='answer   answerof-330835 ' value='1294369'   \/><label for='answer-id-1294369' id='answer-label-1294369' class=' answer'><span>Conduct an assessment of the business impact of the problem.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330835[]' id='answer-id-1294370' class='answer   answerof-330835 ' value='1294370'   \/><label for='answer-id-1294370' id='answer-label-1294370' class=' answer'><span>Establish a timeline of when a solution must be in place.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-30' style=';'><div id='questionWrap-30'  class='   watupro-question-id-330836'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>30. <\/span>How are operating expenses (OpEx) different from capital expenses (CapEx)?<\/div><input type='hidden' name='question_id[]' id='qID_30' value='330836' \/><input type='hidden' id='answerType330836' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330836[]' id='answer-id-1294371' class='answer   answerof-330836 ' value='1294371'   \/><label for='answer-id-1294371' id='answer-label-1294371' class=' answer'><span>OpEx are investments a company pays for up-front, while CapEx are the on-going costs to run a business.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330836[]' id='answer-id-1294372' class='answer   answerof-330836 ' value='1294372'   \/><label for='answer-id-1294372' id='answer-label-1294372' class=' answer'><span>OpEx includes software licenses with contracts that have user rights in perpetuity, while CapEx includes software services that are easily reconfigured.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330836[]' id='answer-id-1294373' class='answer   answerof-330836 ' value='1294373'   \/><label for='answer-id-1294373' id='answer-label-1294373' class=' answer'><span>OpEx is expenses for the day-to-day operation of a business, while CapEx is investments in assets.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330836[]' id='answer-id-1294374' class='answer   answerof-330836 ' value='1294374'   \/><label for='answer-id-1294374' id='answer-label-1294374' class=' answer'><span>OpEx has depreciation, while there is no deprecation with CapEx.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-31' style=';'><div id='questionWrap-31'  class='   watupro-question-id-330837'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>31. <\/span>What is the purpose of capturing moments of success with a customer?<\/div><input type='hidden' name='question_id[]' id='qID_31' value='330837' \/><input type='hidden' id='answerType330837' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330837[]' id='answer-id-1294375' class='answer   answerof-330837 ' value='1294375'   \/><label for='answer-id-1294375' id='answer-label-1294375' class=' answer'><span>expanding the purchased solution<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330837[]' id='answer-id-1294376' class='answer   answerof-330837 ' value='1294376'   \/><label for='answer-id-1294376' id='answer-label-1294376' class=' answer'><span>recognizing the value of the engagement<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330837[]' id='answer-id-1294377' class='answer   answerof-330837 ' value='1294377'   \/><label for='answer-id-1294377' id='answer-label-1294377' class=' answer'><span>renewing the contract and subscription<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330837[]' id='answer-id-1294378' class='answer   answerof-330837 ' value='1294378'   \/><label for='answer-id-1294378' id='answer-label-1294378' class=' answer'><span>validating deployment of the solution<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-32' style=';'><div id='questionWrap-32'  class='   watupro-question-id-330838'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>32. <\/span>Refer to the exhibit. <br \/>\r<br><br><img decoding=\"async\" width=649 height=403 id=\"\u56fe\u7247 3\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/uploads\/2024\/05\/image003-41.jpg\" alt=\"Cisco-820-6055_1\"><br><br \/>\r<br>Which action must be taken by Customer Success Manager?<\/div><input type='hidden' name='question_id[]' id='qID_32' value='330838' \/><input type='hidden' id='answerType330838' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330838[]' id='answer-id-1294379' class='answer   answerof-330838 ' value='1294379'   \/><label for='answer-id-1294379' id='answer-label-1294379' class=' answer'><span>Recommend expansion opportunities<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330838[]' id='answer-id-1294380' class='answer   answerof-330838 ' value='1294380'   \/><label for='answer-id-1294380' id='answer-label-1294380' class=' answer'><span>Review the financial index.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330838[]' id='answer-id-1294381' class='answer   answerof-330838 ' value='1294381'   \/><label for='answer-id-1294381' id='answer-label-1294381' class=' answer'><span>Develop a customer testimonial.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330838[]' id='answer-id-1294382' class='answer   answerof-330838 ' value='1294382'   \/><label for='answer-id-1294382' id='answer-label-1294382' class=' answer'><span>Identify the adoption barriers.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-33' style=';'><div id='questionWrap-33'  class='   watupro-question-id-330839'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>33. <\/span>Refer to the exhibit. <br \/>\r<br><br><img decoding=\"async\" width=649 height=360 id=\"\u56fe\u7247 4\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/uploads\/2024\/05\/image004-35.jpg\" alt=\u672a\u6807\u9898-1><br><br \/>\r<br>The graph shows a customer with a software product and highlights the number of paid- for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). <br \/>\r<br>Which statement about the customer is true?<\/div><input type='hidden' name='question_id[]' id='qID_33' value='330839' \/><input type='hidden' id='answerType330839' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330839[]' id='answer-id-1294383' class='answer   answerof-330839 ' value='1294383'   \/><label for='answer-id-1294383' id='answer-label-1294383' class=' answer'><span>The customer has a high probability to renew and will include an expanded opportunity<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330839[]' id='answer-id-1294384' class='answer   answerof-330839 ' value='1294384'   \/><label for='answer-id-1294384' id='answer-label-1294384' class=' answer'><span>The customer\u2019s usage is too low to correctly measure the chance of their retention<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330839[]' id='answer-id-1294385' class='answer   answerof-330839 ' value='1294385'   \/><label for='answer-id-1294385' id='answer-label-1294385' class=' answer'><span>The customer has increased usage, which shows a strong indicator of renewal<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330839[]' id='answer-id-1294386' class='answer   answerof-330839 ' value='1294386'   \/><label for='answer-id-1294386' id='answer-label-1294386' class=' answer'><span>The customer\u2019s usage has seen a recent decline and the chance of them churning will be higher<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-34' style=';'><div id='questionWrap-34'  class='   watupro-question-id-330840'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>34. <\/span>You are a Customer Success Manager and have just been assigned a strategic new account. <br \/>\r<br>Which course of action is the best to help you prepare for the first customer introduction meeting?<\/div><input type='hidden' name='question_id[]' id='qID_34' value='330840' \/><input type='hidden' id='answerType330840' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330840[]' id='answer-id-1294387' class='answer   answerof-330840 ' value='1294387'   \/><label for='answer-id-1294387' id='answer-label-1294387' class=' answer'><span>Engage with the account team to understand the expansion opportunities<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330840[]' id='answer-id-1294388' class='answer   answerof-330840 ' value='1294388'   \/><label for='answer-id-1294388' id='answer-label-1294388' class=' answer'><span>Perform a deep analysis of all the sales orders to the past 24 months<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330840[]' id='answer-id-1294389' class='answer   answerof-330840 ' value='1294389'   \/><label for='answer-id-1294389' id='answer-label-1294389' class=' answer'><span>Build an understanding of your customer\u2019s business and market trends and priorities<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330840[]' id='answer-id-1294390' class='answer   answerof-330840 ' value='1294390'   \/><label for='answer-id-1294390' id='answer-label-1294390' class=' answer'><span>Speak the internal contacts to understand the customer sentiment and outstanding escalations<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-35' style=';'><div id='questionWrap-35'  class='   watupro-question-id-330841'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>35. <\/span>Refer to the exhibit. <br \/>\r<br><br><img decoding=\"async\" width=649 height=403 id=\"\u56fe\u7247 5\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/uploads\/2024\/05\/image005-31.jpg\" alt=\"Cisco-820-6057_1\"><br><br \/>\r<br>What does this health score indicate?<\/div><input type='hidden' name='question_id[]' id='qID_35' value='330841' \/><input type='hidden' id='answerType330841' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330841[]' id='answer-id-1294391' class='answer   answerof-330841 ' value='1294391'   \/><label for='answer-id-1294391' id='answer-label-1294391' class=' answer'><span>The customer is unlikely to renew this license.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330841[]' id='answer-id-1294392' class='answer   answerof-330841 ' value='1294392'   \/><label for='answer-id-1294392' id='answer-label-1294392' class=' answer'><span>The customer is unlikely to advocate for this product.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330841[]' id='answer-id-1294393' class='answer   answerof-330841 ' value='1294393'   \/><label for='answer-id-1294393' id='answer-label-1294393' class=' answer'><span>The customer needs to consume more of this product.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330841[]' id='answer-id-1294394' class='answer   answerof-330841 ' value='1294394'   \/><label for='answer-id-1294394' id='answer-label-1294394' class=' answer'><span>The customer needs to purchase more licenses.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-36' style=';'><div id='questionWrap-36'  class='   watupro-question-id-330842'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>36. <\/span>What is a key driver that is creating the need for customer success?<\/div><input type='hidden' name='question_id[]' id='qID_36' value='330842' \/><input type='hidden' id='answerType330842' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330842[]' id='answer-id-1294395' class='answer   answerof-330842 ' value='1294395'   \/><label for='answer-id-1294395' id='answer-label-1294395' class=' answer'><span>financial resources<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330842[]' id='answer-id-1294396' class='answer   answerof-330842 ' value='1294396'   \/><label for='answer-id-1294396' id='answer-label-1294396' class=' answer'><span>subscription economy<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330842[]' id='answer-id-1294397' class='answer   answerof-330842 ' value='1294397'   \/><label for='answer-id-1294397' id='answer-label-1294397' class=' answer'><span>advanced specializations<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330842[]' id='answer-id-1294398' class='answer   answerof-330842 ' value='1294398'   \/><label for='answer-id-1294398' id='answer-label-1294398' class=' answer'><span>portfolio management<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-37' style=';'><div id='questionWrap-37'  class='   watupro-question-id-330843'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>37. <\/span>What is a financial implication of churn?<\/div><input type='hidden' name='question_id[]' id='qID_37' value='330843' \/><input type='hidden' id='answerType330843' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330843[]' id='answer-id-1294399' class='answer   answerof-330843 ' value='1294399'   \/><label for='answer-id-1294399' id='answer-label-1294399' class=' answer'><span>loss of revenue<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330843[]' id='answer-id-1294400' class='answer   answerof-330843 ' value='1294400'   \/><label for='answer-id-1294400' id='answer-label-1294400' class=' answer'><span>increased production<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330843[]' id='answer-id-1294401' class='answer   answerof-330843 ' value='1294401'   \/><label for='answer-id-1294401' id='answer-label-1294401' class=' answer'><span>reduced product utilization<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330843[]' id='answer-id-1294402' class='answer   answerof-330843 ' value='1294402'   \/><label for='answer-id-1294402' id='answer-label-1294402' class=' answer'><span>contract expansion<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-38' style=';'><div id='questionWrap-38'  class='   watupro-question-id-330844'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>38. <\/span>A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. <br \/>\r<br>How should the Customer Success Manager address the one solution that has not been fully enabled?<\/div><input type='hidden' name='question_id[]' id='qID_38' value='330844' \/><input type='hidden' id='answerType330844' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330844[]' id='answer-id-1294403' class='answer   answerof-330844 ' value='1294403'   \/><label for='answer-id-1294403' id='answer-label-1294403' class=' answer'><span>Contact the services team and request that they reach out to the customer to address the solution<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330844[]' id='answer-id-1294404' class='answer   answerof-330844 ' value='1294404'   \/><label for='answer-id-1294404' id='answer-label-1294404' class=' answer'><span>Make the renewals manager aware that the one solution is not fully implemented but the other two are fine<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330844[]' id='answer-id-1294405' class='answer   answerof-330844 ' value='1294405'   \/><label for='answer-id-1294405' id='answer-label-1294405' class=' answer'><span>Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330844[]' id='answer-id-1294406' class='answer   answerof-330844 ' value='1294406'   \/><label for='answer-id-1294406' id='answer-label-1294406' class=' answer'><span>No action is needed because the customer will probably renew and you can address the issue after the renewal<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-39' style=';'><div id='questionWrap-39'  class='   watupro-question-id-330845'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>39. <\/span>DRAG DROP <br \/>\r<br>Drag and drop three valid elements of a success plan from the left to the right. Not all options are used. <br \/>\r<br><br><img decoding=\"async\" width=590 height=414 id=\"\u56fe\u7247 6\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/uploads\/2024\/05\/image006-28.jpg\" alt=\u672a\u6807\u9898-1><br><\/div><input type='hidden' name='question_id[]' id='qID_39' value='330845' \/><input type='hidden' id='answerType330845' value='textarea'><!-- end question-content--><\/div><div class='question-choices '><p><textarea name='answer-330845[]' id='textarea_q_330845' class='watupro-textarea-medium' rows='5' cols='80'><\/textarea>\n<\/p><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-40' style=';'><div id='questionWrap-40'  class='   watupro-question-id-330846'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>40. <\/span>During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer\u2019s business goals are now fulfilled. The customer is pleased with their solution and shares this experience in blogs and social media. <br \/>\r<br>In which stage is the customer?<\/div><input type='hidden' name='question_id[]' id='qID_40' value='330846' \/><input type='hidden' id='answerType330846' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330846[]' id='answer-id-1294408' class='answer   answerof-330846 ' value='1294408'   \/><label for='answer-id-1294408' id='answer-label-1294408' class=' answer'><span>Adoption<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330846[]' id='answer-id-1294409' class='answer   answerof-330846 ' value='1294409'   \/><label for='answer-id-1294409' id='answer-label-1294409' class=' answer'><span>Optimize<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330846[]' id='answer-id-1294410' class='answer   answerof-330846 ' value='1294410'   \/><label for='answer-id-1294410' id='answer-label-1294410' class=' answer'><span>Expand<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330846[]' id='answer-id-1294411' class='answer   answerof-330846 ' value='1294411'   \/><label for='answer-id-1294411' id='answer-label-1294411' class=' answer'><span>Advocate<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-41' style=';'><div id='questionWrap-41'  class='   watupro-question-id-330847'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>41. <\/span>Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_41' value='330847' \/><input type='hidden' id='answerType330847' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330847[]' id='answer-id-1294412' class='answer   answerof-330847 ' value='1294412'   \/><label for='answer-id-1294412' id='answer-label-1294412' class=' answer'><span>completion of customer training<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330847[]' id='answer-id-1294413' class='answer   answerof-330847 ' value='1294413'   \/><label for='answer-id-1294413' id='answer-label-1294413' class=' answer'><span>confirmation of customer business outcomes<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330847[]' id='answer-id-1294414' class='answer   answerof-330847 ' value='1294414'   \/><label for='answer-id-1294414' id='answer-label-1294414' class=' answer'><span>review of product roadmap<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330847[]' id='answer-id-1294415' class='answer   answerof-330847 ' value='1294415'   \/><label for='answer-id-1294415' id='answer-label-1294415' class=' answer'><span>scheduling of Quarterly Success Review<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330847[]' id='answer-id-1294416' class='answer   answerof-330847 ' value='1294416'   \/><label for='answer-id-1294416' id='answer-label-1294416' class=' answer'><span>agreement of key stakeholders<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-42' style=';'><div id='questionWrap-42'  class='   watupro-question-id-330848'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>42. <\/span>Which of these is included in a success plan?<\/div><input type='hidden' name='question_id[]' id='qID_42' value='330848' \/><input type='hidden' id='answerType330848' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330848[]' id='answer-id-1294417' class='answer   answerof-330848 ' value='1294417'   \/><label for='answer-id-1294417' id='answer-label-1294417' class=' answer'><span>confidential customer information<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330848[]' id='answer-id-1294418' class='answer   answerof-330848 ' value='1294418'   \/><label for='answer-id-1294418' id='answer-label-1294418' class=' answer'><span>customer business outcomes<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330848[]' id='answer-id-1294419' class='answer   answerof-330848 ' value='1294419'   \/><label for='answer-id-1294419' id='answer-label-1294419' class=' answer'><span>customer HR processes<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330848[]' id='answer-id-1294420' class='answer   answerof-330848 ' value='1294420'   \/><label for='answer-id-1294420' id='answer-label-1294420' class=' answer'><span>services cost<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-43' style=';'><div id='questionWrap-43'  class='   watupro-question-id-330849'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>43. <\/span>From a Customer Success perspective, which reason to monitor your customer\u2019s health is the most important?<\/div><input type='hidden' name='question_id[]' id='qID_43' value='330849' \/><input type='hidden' id='answerType330849' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330849[]' id='answer-id-1294421' class='answer   answerof-330849 ' value='1294421'   \/><label for='answer-id-1294421' id='answer-label-1294421' class=' answer'><span>It provides the opportunity to address any changes in the customer\u2019s experience or actions around the solution<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330849[]' id='answer-id-1294422' class='answer   answerof-330849 ' value='1294422'   \/><label for='answer-id-1294422' id='answer-label-1294422' class=' answer'><span>It allows the customer to identify unused licenses so they can be addressed via a service improvement plan<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330849[]' id='answer-id-1294423' class='answer   answerof-330849 ' value='1294423'   \/><label for='answer-id-1294423' id='answer-label-1294423' class=' answer'><span>Understanding your customer\u2019s health directly enables renewals<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330849[]' id='answer-id-1294424' class='answer   answerof-330849 ' value='1294424'   \/><label for='answer-id-1294424' id='answer-label-1294424' class=' answer'><span>It gives the customer valuable insight so they can automatically renew critical on time<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-44' style=';'><div id='questionWrap-44'  class='   watupro-question-id-330850'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>44. <\/span>What are two examples of leveraging data to identify a customer barrier? (choose two)<\/div><input type='hidden' name='question_id[]' id='qID_44' value='330850' \/><input type='hidden' id='answerType330850' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330850[]' id='answer-id-1294425' class='answer   answerof-330850 ' value='1294425'   \/><label for='answer-id-1294425' id='answer-label-1294425' class=' answer'><span>noting change in customer executive team<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330850[]' id='answer-id-1294426' class='answer   answerof-330850 ' value='1294426'   \/><label for='answer-id-1294426' id='answer-label-1294426' class=' answer'><span>consulting the health index<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330850[]' id='answer-id-1294427' class='answer   answerof-330850 ' value='1294427'   \/><label for='answer-id-1294427' id='answer-label-1294427' class=' answer'><span>providing training recommendations<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330850[]' id='answer-id-1294428' class='answer   answerof-330850 ' value='1294428'   \/><label for='answer-id-1294428' id='answer-label-1294428' class=' answer'><span>reviewing installed base details<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330850[]' id='answer-id-1294429' class='answer   answerof-330850 ' value='1294429'   \/><label for='answer-id-1294429' id='answer-label-1294429' class=' answer'><span>evaluating feedback from the customer operations team<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-45' style=';'><div id='questionWrap-45'  class='   watupro-question-id-330851'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>45. <\/span>What is the customer success objective of a Quarterly Success Review?<\/div><input type='hidden' name='question_id[]' id='qID_45' value='330851' \/><input type='hidden' id='answerType330851' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330851[]' id='answer-id-1294430' class='answer   answerof-330851 ' value='1294430'   \/><label for='answer-id-1294430' id='answer-label-1294430' class=' answer'><span>Introduce new products and services.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330851[]' id='answer-id-1294431' class='answer   answerof-330851 ' value='1294431'   \/><label for='answer-id-1294431' id='answer-label-1294431' class=' answer'><span>Evaluate renewal contract.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330851[]' id='answer-id-1294432' class='answer   answerof-330851 ' value='1294432'   \/><label for='answer-id-1294432' id='answer-label-1294432' class=' answer'><span>Align work effort to outcomes.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330851[]' id='answer-id-1294433' class='answer   answerof-330851 ' value='1294433'   \/><label for='answer-id-1294433' id='answer-label-1294433' class=' answer'><span>Create a success plan.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-46' style=';'><div id='questionWrap-46'  class='   watupro-question-id-330852'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>46. <\/span>What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?<\/div><input type='hidden' name='question_id[]' id='qID_46' value='330852' \/><input type='hidden' id='answerType330852' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330852[]' id='answer-id-1294434' class='answer   answerof-330852 ' value='1294434'   \/><label for='answer-id-1294434' id='answer-label-1294434' class=' answer'><span>capability gap<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330852[]' id='answer-id-1294435' class='answer   answerof-330852 ' value='1294435'   \/><label for='answer-id-1294435' id='answer-label-1294435' class=' answer'><span>financial gap<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330852[]' id='answer-id-1294436' class='answer   answerof-330852 ' value='1294436'   \/><label for='answer-id-1294436' id='answer-label-1294436' class=' answer'><span>consumption gap<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330852[]' id='answer-id-1294437' class='answer   answerof-330852 ' value='1294437'   \/><label for='answer-id-1294437' id='answer-label-1294437' class=' answer'><span>organizational gap<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-47' style=';'><div id='questionWrap-47'  class='   watupro-question-id-330853'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>47. <\/span>Which method is directly associated with evaluating a customer outcome?<\/div><input type='hidden' name='question_id[]' id='qID_47' value='330853' \/><input type='hidden' id='answerType330853' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330853[]' id='answer-id-1294438' class='answer   answerof-330853 ' value='1294438'   \/><label for='answer-id-1294438' id='answer-label-1294438' class=' answer'><span>milestones<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330853[]' id='answer-id-1294439' class='answer   answerof-330853 ' value='1294439'   \/><label for='answer-id-1294439' id='answer-label-1294439' class=' answer'><span>key performance indicators<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330853[]' id='answer-id-1294440' class='answer   answerof-330853 ' value='1294440'   \/><label for='answer-id-1294440' id='answer-label-1294440' class=' answer'><span>metrics<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330853[]' id='answer-id-1294441' class='answer   answerof-330853 ' value='1294441'   \/><label for='answer-id-1294441' id='answer-label-1294441' class=' answer'><span>benchmarks<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-48' style=';'><div id='questionWrap-48'  class='   watupro-question-id-330854'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>48. <\/span>Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago. The client has requested a meeting to improve the situation. <br \/>\r<br>Which reports are critical to the success of the meeting?<\/div><input type='hidden' name='question_id[]' id='qID_48' value='330854' \/><input type='hidden' id='answerType330854' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330854[]' id='answer-id-1294442' class='answer   answerof-330854 ' value='1294442'   \/><label for='answer-id-1294442' id='answer-label-1294442' class=' answer'><span>number of users registered, bandwidth utilization, number of training sessions user joined<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330854[]' id='answer-id-1294443' class='answer   answerof-330854 ' value='1294443'   \/><label for='answer-id-1294443' id='answer-label-1294443' class=' answer'><span>number of users registered, service logs, number of users<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330854[]' id='answer-id-1294444' class='answer   answerof-330854 ' value='1294444'   \/><label for='answer-id-1294444' id='answer-label-1294444' class=' answer'><span>number of users registered, number of meetings user initiated, number of meetings user joined<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330854[]' id='answer-id-1294445' class='answer   answerof-330854 ' value='1294445'   \/><label for='answer-id-1294445' id='answer-label-1294445' class=' answer'><span>network utilization, number of meetings user initiated, number of users<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-49' style=';'><div id='questionWrap-49'  class='   watupro-question-id-330855'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>49. <\/span>In which stage does the Customer Success Manager initially validate stakeholders?<\/div><input type='hidden' name='question_id[]' id='qID_49' value='330855' \/><input type='hidden' id='answerType330855' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330855[]' id='answer-id-1294446' class='answer   answerof-330855 ' value='1294446'   \/><label for='answer-id-1294446' id='answer-label-1294446' class=' answer'><span>onboarding<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330855[]' id='answer-id-1294447' class='answer   answerof-330855 ' value='1294447'   \/><label for='answer-id-1294447' id='answer-label-1294447' class=' answer'><span>deployment<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330855[]' id='answer-id-1294448' class='answer   answerof-330855 ' value='1294448'   \/><label for='answer-id-1294448' id='answer-label-1294448' class=' answer'><span>utilization<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330855[]' id='answer-id-1294449' class='answer   answerof-330855 ' value='1294449'   \/><label for='answer-id-1294449' id='answer-label-1294449' class=' answer'><span>purchase<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-50' style=';'><div id='questionWrap-50'  class='   watupro-question-id-330856'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>50. <\/span>Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_50' value='330856' \/><input type='hidden' id='answerType330856' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330856[]' id='answer-id-1294450' class='answer   answerof-330856 ' value='1294450'   \/><label for='answer-id-1294450' id='answer-label-1294450' class=' answer'><span>No action is necessary as long as the health index is green<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330856[]' id='answer-id-1294451' class='answer   answerof-330856 ' value='1294451'   \/><label for='answer-id-1294451' id='answer-label-1294451' class=' answer'><span>Observe the online image of the customer<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330856[]' id='answer-id-1294452' class='answer   answerof-330856 ' value='1294452'   \/><label for='answer-id-1294452' id='answer-label-1294452' class=' answer'><span>Review and update the success plan for ongoing activities<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330856[]' id='answer-id-1294453' class='answer   answerof-330856 ' value='1294453'   \/><label for='answer-id-1294453' id='answer-label-1294453' class=' answer'><span>Manage the service issues and escalations<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330856[]' id='answer-id-1294454' class='answer   answerof-330856 ' value='1294454'   \/><label for='answer-id-1294454' id='answer-label-1294454' class=' answer'><span>Join the sales and marketing strategy meetings<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-51' style=';'><div id='questionWrap-51'  class='   watupro-question-id-330857'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>51. <\/span>Throughout the customer lifecycle, opportunities can occur that lead to customers becoming advocates for the Customer Success Manager\u2019s company. <br \/>\r<br>Which two opportunities can lead to advocacy? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_51' value='330857' \/><input type='hidden' id='answerType330857' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330857[]' id='answer-id-1294455' class='answer   answerof-330857 ' value='1294455'   \/><label for='answer-id-1294455' id='answer-label-1294455' class=' answer'><span>moments of success when the customer acknowledges progress<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330857[]' id='answer-id-1294456' class='answer   answerof-330857 ' value='1294456'   \/><label for='answer-id-1294456' id='answer-label-1294456' class=' answer'><span>successful contract renewal<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330857[]' id='answer-id-1294457' class='answer   answerof-330857 ' value='1294457'   \/><label for='answer-id-1294457' id='answer-label-1294457' class=' answer'><span>green health scores over intermittent time periods<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330857[]' id='answer-id-1294458' class='answer   answerof-330857 ' value='1294458'   \/><label for='answer-id-1294458' id='answer-label-1294458' class=' answer'><span>continuing results based on unexpected value<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330857[]' id='answer-id-1294459' class='answer   answerof-330857 ' value='1294459'   \/><label for='answer-id-1294459' id='answer-label-1294459' class=' answer'><span>results that are not measurable<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-52' style=';'><div id='questionWrap-52'  class='   watupro-question-id-330858'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>52. <\/span>A customer voices frustration because the purchased solution is not being adopted as expected within the organization, and the organization\u2019s new leadership does not have a historical perspective of the expected outcomes. <br \/>\r<br>Which two activities should the Customer Success Manager initiate to create mitigation plans to address these risk factors? (Choose two)<\/div><input type='hidden' name='question_id[]' id='qID_52' value='330858' \/><input type='hidden' id='answerType330858' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330858[]' id='answer-id-1294460' class='answer   answerof-330858 ' value='1294460'   \/><label for='answer-id-1294460' id='answer-label-1294460' class=' answer'><span>Research the list of accelerators.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330858[]' id='answer-id-1294461' class='answer   answerof-330858 ' value='1294461'   \/><label for='answer-id-1294461' id='answer-label-1294461' class=' answer'><span>Review the account health score.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330858[]' id='answer-id-1294462' class='answer   answerof-330858 ' value='1294462'   \/><label for='answer-id-1294462' id='answer-label-1294462' class=' answer'><span>Analyze the adoption report.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330858[]' id='answer-id-1294463' class='answer   answerof-330858 ' value='1294463'   \/><label for='answer-id-1294463' id='answer-label-1294463' class=' answer'><span>Examine the recent QBR results.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-330858[]' id='answer-id-1294464' class='answer   answerof-330858 ' value='1294464'   \/><label for='answer-id-1294464' id='answer-label-1294464' class=' answer'><span>Evaluate the architecture value cards.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-53' style=';'><div id='questionWrap-53'  class='   watupro-question-id-330859'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>53. <\/span>Which activity reduces the risk of chum?<\/div><input type='hidden' name='question_id[]' id='qID_53' value='330859' \/><input type='hidden' id='answerType330859' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330859[]' id='answer-id-1294465' class='answer   answerof-330859 ' value='1294465'   \/><label for='answer-id-1294465' id='answer-label-1294465' class=' answer'><span>providing a discount on renewal<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330859[]' id='answer-id-1294466' class='answer   answerof-330859 ' value='1294466'   \/><label for='answer-id-1294466' id='answer-label-1294466' class=' answer'><span>lowering the service level<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330859[]' id='answer-id-1294467' class='answer   answerof-330859 ' value='1294467'   \/><label for='answer-id-1294467' id='answer-label-1294467' class=' answer'><span>expanding the customer footprint<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330859[]' id='answer-id-1294468' class='answer   answerof-330859 ' value='1294468'   \/><label for='answer-id-1294468' id='answer-label-1294468' class=' answer'><span>educating on product features<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-54' style=';'><div id='questionWrap-54'  class='   watupro-question-id-330860'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>54. <\/span>What defines customer success?<\/div><input type='hidden' name='question_id[]' id='qID_54' value='330860' \/><input type='hidden' id='answerType330860' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330860[]' id='answer-id-1294469' class='answer   answerof-330860 ' value='1294469'   \/><label for='answer-id-1294469' id='answer-label-1294469' class=' answer'><span>the business methodology of ensuing that customers are always on the latest software releases and subscription contracts so customers can focus on core business activities.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330860[]' id='answer-id-1294470' class='answer   answerof-330860 ' value='1294470'   \/><label for='answer-id-1294470' id='answer-label-1294470' class=' answer'><span>a measure of the Net Promoter Score resulting from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly together to deliver a positive experience.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330860[]' id='answer-id-1294471' class='answer   answerof-330860 ' value='1294471'   \/><label for='answer-id-1294471' id='answer-label-1294471' class=' answer'><span>the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using the product or service.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330860[]' id='answer-id-1294472' class='answer   answerof-330860 ' value='1294472'   \/><label for='answer-id-1294472' id='answer-label-1294472' class=' answer'><span>the business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-55' style=';'><div id='questionWrap-55'  class='   watupro-question-id-330861'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>55. <\/span>What is the first step a Customer Success Manager should take to identify why the solution was purchased?<\/div><input type='hidden' name='question_id[]' id='qID_55' value='330861' \/><input type='hidden' id='answerType330861' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330861[]' id='answer-id-1294473' class='answer   answerof-330861 ' value='1294473'   \/><label for='answer-id-1294473' id='answer-label-1294473' class=' answer'><span>Review the bill of materials<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330861[]' id='answer-id-1294474' class='answer   answerof-330861 ' value='1294474'   \/><label for='answer-id-1294474' id='answer-label-1294474' class=' answer'><span>Evaluate the Customer Success Plan<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330861[]' id='answer-id-1294475' class='answer   answerof-330861 ' value='1294475'   \/><label for='answer-id-1294475' id='answer-label-1294475' class=' answer'><span>Collaborate with the sales team.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330861[]' id='answer-id-1294476' class='answer   answerof-330861 ' value='1294476'   \/><label for='answer-id-1294476' id='answer-label-1294476' class=' answer'><span>Engage with the customer<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-56' style=';'><div id='questionWrap-56'  class='   watupro-question-id-330862'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>56. <\/span>The CIO of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed-services contract. The contract renewal process was delayed over three months, with considerable risk to both parties. <br \/>\r<br>Which best practice will help prevent this type of disagreement?<\/div><input type='hidden' name='question_id[]' id='qID_56' value='330862' \/><input type='hidden' id='answerType330862' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330862[]' id='answer-id-1294477' class='answer   answerof-330862 ' value='1294477'   \/><label for='answer-id-1294477' id='answer-label-1294477' class=' answer'><span>Adopt a lifecycle approach with a proactive review of service performance against KPIs.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330862[]' id='answer-id-1294478' class='answer   answerof-330862 ' value='1294478'   \/><label for='answer-id-1294478' id='answer-label-1294478' class=' answer'><span>Have the CSM define how value should be measured at the end of the contract period.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330862[]' id='answer-id-1294479' class='answer   answerof-330862 ' value='1294479'   \/><label for='answer-id-1294479' id='answer-label-1294479' class=' answer'><span>Engage a third-party mediator to develop contract goals and evaluate the objectives at regular intervals.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330862[]' id='answer-id-1294480' class='answer   answerof-330862 ' value='1294480'   \/><label for='answer-id-1294480' id='answer-label-1294480' class=' answer'><span>Have the CIO define a clear IT strategy and implement the suggestions immediately.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-57' style=';'><div id='questionWrap-57'  class='   watupro-question-id-330863'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>57. <\/span>Which element evaluates a customer outcome?<\/div><input type='hidden' name='question_id[]' id='qID_57' value='330863' \/><input type='hidden' id='answerType330863' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330863[]' id='answer-id-1294481' class='answer   answerof-330863 ' value='1294481'   \/><label for='answer-id-1294481' id='answer-label-1294481' class=' answer'><span>key performance indicators<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330863[]' id='answer-id-1294482' class='answer   answerof-330863 ' value='1294482'   \/><label for='answer-id-1294482' id='answer-label-1294482' class=' answer'><span>milestones<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330863[]' id='answer-id-1294483' class='answer   answerof-330863 ' value='1294483'   \/><label for='answer-id-1294483' id='answer-label-1294483' class=' answer'><span>metrics<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330863[]' id='answer-id-1294484' class='answer   answerof-330863 ' value='1294484'   \/><label for='answer-id-1294484' id='answer-label-1294484' class=' answer'><span>benchmarks<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-58' style=';'><div id='questionWrap-58'  class='   watupro-question-id-330864'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>58. <\/span>Which Key Performance Indicators contribute to customer value achievements?<\/div><input type='hidden' name='question_id[]' id='qID_58' value='330864' \/><input type='hidden' id='answerType330864' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330864[]' id='answer-id-1294485' class='answer   answerof-330864 ' value='1294485'   \/><label for='answer-id-1294485' id='answer-label-1294485' class=' answer'><span>profit and risk reduction<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330864[]' id='answer-id-1294486' class='answer   answerof-330864 ' value='1294486'   \/><label for='answer-id-1294486' id='answer-label-1294486' class=' answer'><span>employee usage and training volume<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330864[]' id='answer-id-1294487' class='answer   answerof-330864 ' value='1294487'   \/><label for='answer-id-1294487' id='answer-label-1294487' class=' answer'><span>product, services, and sales<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330864[]' id='answer-id-1294488' class='answer   answerof-330864 ' value='1294488'   \/><label for='answer-id-1294488' id='answer-label-1294488' class=' answer'><span>cost, time, and customer satisfaction<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-59' style=';'><div id='questionWrap-59'  class='   watupro-question-id-330865'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>59. <\/span>What is a consideration in evaluating readiness for adoption?<\/div><input type='hidden' name='question_id[]' id='qID_59' value='330865' \/><input type='hidden' id='answerType330865' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330865[]' id='answer-id-1294489' class='answer   answerof-330865 ' value='1294489'   \/><label for='answer-id-1294489' id='answer-label-1294489' class=' answer'><span>Identify features or functions that are not deployed or underutilized.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330865[]' id='answer-id-1294490' class='answer   answerof-330865 ' value='1294490'   \/><label for='answer-id-1294490' id='answer-label-1294490' class=' answer'><span>Identify potential accelerators that could optimize performance.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330865[]' id='answer-id-1294491' class='answer   answerof-330865 ' value='1294491'   \/><label for='answer-id-1294491' id='answer-label-1294491' class=' answer'><span>Review customer acceptance test plan.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330865[]' id='answer-id-1294492' class='answer   answerof-330865 ' value='1294492'   \/><label for='answer-id-1294492' id='answer-label-1294492' class=' answer'><span>Validate that all required items have been purchased.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-60' style=';'><div id='questionWrap-60'  class='   watupro-question-id-330866'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>60. <\/span>What is Quarterly Success Review?<\/div><input type='hidden' name='question_id[]' id='qID_60' value='330866' \/><input type='hidden' id='answerType330866' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330866[]' id='answer-id-1294493' class='answer   answerof-330866 ' value='1294493'   \/><label for='answer-id-1294493' id='answer-label-1294493' class=' answer'><span>new success plan that focuses on the upcoming goals for the customer.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330866[]' id='answer-id-1294494' class='answer   answerof-330866 ' value='1294494'   \/><label for='answer-id-1294494' id='answer-label-1294494' class=' answer'><span>gap analysis that focuses on the state of the customer\u2019s current architecture.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330866[]' id='answer-id-1294495' class='answer   answerof-330866 ' value='1294495'   \/><label for='answer-id-1294495' id='answer-label-1294495' class=' answer'><span>technical analysis that outlines the implementation plan and adoption barriers.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-330866[]' id='answer-id-1294496' class='answer   answerof-330866 ' value='1294496'   \/><label for='answer-id-1294496' id='answer-label-1294496' class=' answer'><span>a conversation that outlines key initiatives that are agreed upon in the success plan.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div style='display:none' id='question-61'>\n\t<div class='question-content'>\n\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/img\/loading.gif\" width=\"16\" height=\"16\" alt=\"Loading...\" title=\"Loading...\" \/>&nbsp;Loading...\t<\/div>\n<\/div>\n\n<br \/>\n\t\n\t\t\t<div class=\"watupro_buttons flex \" id=\"watuPROButtons8559\" >\n\t\t  <div id=\"prev-question\" style=\"display:none;\"><input type=\"button\" value=\"&lt; Previous\" onclick=\"WatuPRO.nextQuestion(event, 'previous');\"\/><\/div>\t\t  \t\t  \t\t   \n\t\t   \t  \t\t<div><input type=\"button\" name=\"action\" 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330817:1294293,1294294,1294295,1294296 | 330818:1294297,1294298,1294299,1294300 | 330819:1294301,1294302,1294303,1294304 | 330820:1294305,1294306,1294307,1294308 | 330821:1294309,1294310,1294311,1294312 | 330822:1294313,1294314,1294315,1294316 | 330823:1294317,1294318,1294319,1294320 | 330824:1294321,1294322,1294323,1294324 | 330825:1294325,1294326,1294327,1294328 | 330826:1294329,1294330,1294331,1294332 | 330827:1294333,1294334,1294335,1294336 | 330828:1294337,1294338,1294339,1294340 | 330829:1294341,1294342,1294343,1294344,1294345 | 330830:1294346,1294347,1294348,1294349 | 330831:1294350,1294351,1294352,1294353 | 330832:1294354,1294355,1294356,1294357,1294358 | 330833:1294359,1294360,1294361,1294362 | 330834:1294363,1294364,1294365,1294366 | 330835:1294367,1294368,1294369,1294370 | 330836:1294371,1294372,1294373,1294374 | 330837:1294375,1294376,1294377,1294378 | 330838:1294379,1294380,1294381,1294382 | 330839:1294383,1294384,1294385,1294386 | 330840:1294387,1294388,1294389,1294390 | 330841:1294391,1294392,1294393,1294394 | 330842:1294395,1294396,1294397,1294398 | 330843:1294399,1294400,1294401,1294402 | 330844:1294403,1294404,1294405,1294406 | 330845:1294407 | 330846:1294408,1294409,1294410,1294411 | 330847:1294412,1294413,1294414,1294415,1294416 | 330848:1294417,1294418,1294419,1294420 | 330849:1294421,1294422,1294423,1294424 | 330850:1294425,1294426,1294427,1294428,1294429 | 330851:1294430,1294431,1294432,1294433 | 330852:1294434,1294435,1294436,1294437 | 330853:1294438,1294439,1294440,1294441 | 330854:1294442,1294443,1294444,1294445 | 330855:1294446,1294447,1294448,1294449 | 330856:1294450,1294451,1294452,1294453,1294454 | 330857:1294455,1294456,1294457,1294458,1294459 | 330858:1294460,1294461,1294462,1294463,1294464 | 330859:1294465,1294466,1294467,1294468 | 330860:1294469,1294470,1294471,1294472 | 330861:1294473,1294474,1294475,1294476 | 330862:1294477,1294478,1294479,1294480 | 330863:1294481,1294482,1294483,1294484 | 330864:1294485,1294486,1294487,1294488 | 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When it comes to great 820-605 exam preparation, it is important to have the most helpful study materials. DumpsBase\u2019s updated 820-605 exam dumps are available, which [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[103,5394],"tags":[9349,18103],"class_list":["post-94995","post","type-post","status-publish","format-standard","hentry","category-cisco","category-cisco-specialist-certifications","tag-820-605-exam-dumps","tag-cisco-customer-success-manager-csm"],"_links":{"self":[{"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/posts\/94995","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/comments?post=94995"}],"version-history":[{"count":1,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/posts\/94995\/revisions"}],"predecessor-version":[{"id":94996,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/posts\/94995\/revisions\/94996"}],"wp:attachment":[{"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/media?parent=94995"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/categories?post=94995"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/tags?post=94995"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}