{"id":89057,"date":"2024-10-04T07:08:05","date_gmt":"2024-10-04T07:08:05","guid":{"rendered":"https:\/\/www.dumpsbase.com\/freedumps\/?p=89057"},"modified":"2024-10-04T07:08:11","modified_gmt":"2024-10-04T07:08:11","slug":"updated-adx261-exam-dumps-v10-02-pass-your-salesforce-administer-and-maintain-service-cloud-exam-on-the-first-attempt","status":"publish","type":"post","link":"https:\/\/www.dumpsbase.com\/freedumps\/updated-adx261-exam-dumps-v10-02-pass-your-salesforce-administer-and-maintain-service-cloud-exam-on-the-first-attempt.html","title":{"rendered":"Updated ADX261 Exam Dumps (V10.02) &#8211; Pass Your Salesforce Administer and Maintain Service Cloud Exam on the First Attempt"},"content":{"rendered":"\n<p>Using the most updated ADX261 exam dumps (V10.02) is highly recommended to ensure successful preparation for the Salesforce Administer and Maintain Service Cloud Exam. Salesforce ADX261 exam dumps from DumpsBase are crucial for thoroughly preparing for the exam by practicing all the questions and answers. With proper preparation, success in your first attempt is likely. The ADX261 exam dumps cover everything you need to know, including verified answers and insights from Salesforce professionals, ensuring you&#8217;re well-prepared for every aspect of the exam. Each ADX261 exam question is crafted to ensure comprehensive coverage of all exam topics. With the most updated ADX261 dumps (V10.02), you can confidently approach your Salesforce Administer and Maintain Service Cloud certification exam, knowing you&#8217;re backed by a proven and reliable resource.<\/p>\n<h2>Salesforce Administer and Maintain Service Cloud Exam <em><span style=\"background-color: #00ff00;\">ADX261 Free Dumps<\/span><\/em><\/h2>\n<script>\n\t  window.fbAsyncInit = function() {\n\t    FB.init({\n\t      appId            : '622169541470367',\n\t      autoLogAppEvents : true,\n\t      xfbml            : true,\n\t      version          : 'v3.1'\n\t    });\n\t  };\n\t\n\t  (function(d, s, id){\n\t     var js, fjs = d.getElementsByTagName(s)[0];\n\t     if (d.getElementById(id)) {return;}\n\t     js = d.createElement(s); js.id = id;\n\t     js.src = \"https:\/\/connect.facebook.net\/en_US\/sdk.js\";\n\t     fjs.parentNode.insertBefore(js, fjs);\n\t   }(document, 'script', 'facebook-jssdk'));\n\t<\/script><script type=\"text\/javascript\" >\ndocument.addEventListener(\"DOMContentLoaded\", function(event) { \nif(!window.jQuery) alert(\"The important jQuery library is not properly loaded in your site. Your WordPress theme is probably missing the essential wp_head() call. You can switch to another theme and you will see that the plugin works fine and this notice disappears. If you are still not sure what to do you can contact us for help.\");\n});\n<\/script>  \n  \n<div  id=\"watupro_quiz\" class=\"quiz-area single-page-quiz\">\n<p id=\"submittingExam8614\" style=\"display:none;text-align:center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/img\/loading.gif\" width=\"16\" height=\"16\"><\/p>\n\n<div class=\"watupro-exam-description\" id=\"description-quiz-8614\"><\/div>\n\n<form action=\"\" method=\"post\" class=\"quiz-form\" id=\"quiz-8614\"  enctype=\"multipart\/form-data\" >\n<div class='watu-question ' id='question-1' style=';'><div id='questionWrap-1'  class='   watupro-question-id-332990'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>1. <\/span>The support manager at Universal Containers wants to see monthly historical metrics for first-call resolution by call center. <br \/>\r<br>Which analytics solution should the consultant recommend?<\/div><input type='hidden' name='question_id[]' id='qID_1' value='332990' \/><input type='hidden' id='answerType332990' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-332990[]' id='answer-id-1303020' class='answer   answerof-332990 ' value='1303020'   \/><label for='answer-id-1303020' id='answer-label-1303020' class=' answer'><span>Case report grouped by Call Center<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-332990[]' id='answer-id-1303021' class='answer   answerof-332990 ' value='1303021'   \/><label for='answer-id-1303021' id='answer-label-1303021' class=' answer'><span>Case History report grouped by Call Center<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-332990[]' id='answer-id-1303022' class='answer   answerof-332990 ' value='1303022'   \/><label for='answer-id-1303022' id='answer-label-1303022' class=' answer'><span>Dynamic Dashboard grouped by Call Center<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-2' style=';'><div id='questionWrap-2'  class='   watupro-question-id-332991'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>2. <\/span>Universal Containers has three internal divisions that use Salesforce Knowledge. Compliance requirements mandate that each division should only have access to its own articles when performing a search. <br \/>\r<br>Which solution should a consultant recommend to meet this requirement?<\/div><input type='hidden' name='question_id[]' id='qID_2' value='332991' \/><input type='hidden' id='answerType332991' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-332991[]' id='answer-id-1303023' class='answer   answerof-332991 ' value='1303023'   \/><label for='answer-id-1303023' id='answer-label-1303023' class=' answer'><span>Create a sharing rule for each division to provide access using the role hierarchy.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-332991[]' id='answer-id-1303024' class='answer   answerof-332991 ' value='1303024'   \/><label for='answer-id-1303024' id='answer-label-1303024' class=' answer'><span>Create a sharing rule for each division to provide access based on the article category.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-332991[]' id='answer-id-1303025' class='answer   answerof-332991 ' value='1303025'   \/><label for='answer-id-1303025' id='answer-label-1303025' class=' answer'><span>Create a single data category group for each division and provide access using the role hierarchy.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-3' style=';'><div id='questionWrap-3'  class='   watupro-question-id-332992'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>3. <\/span>A service agent is in a messaging session with a customer. The customer abruptly stops responding after 30 minutes. <br \/>\r<br>What should the agent do next?<\/div><input type='hidden' name='question_id[]' id='qID_3' value='332992' \/><input type='hidden' id='answerType332992' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-332992[]' id='answer-id-1303026' class='answer   answerof-332992 ' value='1303026'   \/><label for='answer-id-1303026' id='answer-label-1303026' class=' answer'><span>End the messaging session with the customer.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-332992[]' id='answer-id-1303027' class='answer   answerof-332992 ' value='1303027'   \/><label for='answer-id-1303027' id='answer-label-1303027' class=' answer'><span>Mark the messaging session as customer Inactive.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-332992[]' id='answer-id-1303028' class='answer   answerof-332992 ' value='1303028'   \/><label for='answer-id-1303028' id='answer-label-1303028' class=' answer'><span>Leave the messaging session with the customer open.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-4' style=';'><div id='questionWrap-4'  class='   watupro-question-id-332993'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>4. <\/span>Universal Containers is using Service Cloud for customer entry and case management, but order fulfillment, inventory, invoicing, and financial data are stored in other systems. <br \/>\r<br>Which solution should a consultant recommend for integration?<\/div><input type='hidden' name='question_id[]' id='qID_4' value='332993' \/><input type='hidden' id='answerType332993' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-332993[]' id='answer-id-1303029' class='answer   answerof-332993 ' value='1303029'   \/><label for='answer-id-1303029' id='answer-label-1303029' class=' answer'><span>Utilize Apex with integrated External Objects.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-332993[]' id='answer-id-1303030' class='answer   answerof-332993 ' value='1303030'   \/><label for='answer-id-1303030' id='answer-label-1303030' class=' answer'><span>Utilize an AppExchange integration package.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-332993[]' id='answer-id-1303031' class='answer   answerof-332993 ' value='1303031'   \/><label for='answer-id-1303031' id='answer-label-1303031' class=' answer'><span>Utilize MuleSoft to integrate the systems.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-5' style=';'><div id='questionWrap-5'  class='   watupro-question-id-332994'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>5. <\/span>Universal Containers has implemented Service Cloud. The company needs key performance indicators (KPIs) to ensure that its customer support center is profitable. <br \/>\r<br>Which metric should a consultant use to help executive management understand support center costs?<\/div><input type='hidden' name='question_id[]' id='qID_5' value='332994' \/><input type='hidden' id='answerType332994' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-332994[]' id='answer-id-1303032' class='answer   answerof-332994 ' value='1303032'   \/><label for='answer-id-1303032' id='answer-label-1303032' class=' answer'><span>All Cases by Customer<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-332994[]' id='answer-id-1303033' class='answer   answerof-332994 ' value='1303033'   \/><label for='answer-id-1303033' id='answer-label-1303033' class=' answer'><span>All Open Cases by Priority<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-332994[]' id='answer-id-1303034' class='answer   answerof-332994 ' value='1303034'   \/><label for='answer-id-1303034' id='answer-label-1303034' class=' answer'><span>Case Resolution Time<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-6' style=';'><div id='questionWrap-6'  class='   watupro-question-id-332995'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>6. <\/span>Cloud Kicks has a robust Service Cloud implementation for its customer service team. The software engineering team would like to track their projects within Salesforce. <br \/>\r<br>Which solution should the consultant recommend?<\/div><input type='hidden' name='question_id[]' id='qID_6' value='332995' \/><input type='hidden' id='answerType332995' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-332995[]' id='answer-id-1303035' class='answer   answerof-332995 ' value='1303035'   \/><label for='answer-id-1303035' id='answer-label-1303035' class=' answer'><span>Create a new Case record type.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-332995[]' id='answer-id-1303036' class='answer   answerof-332995 ' value='1303036'   \/><label for='answer-id-1303036' id='answer-label-1303036' class=' answer'><span>Enable Feed Tracking.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-332995[]' id='answer-id-1303037' class='answer   answerof-332995 ' value='1303037'   \/><label for='answer-id-1303037' id='answer-label-1303037' class=' answer'><span>Install an AppExchange app.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-7' style=';'><div id='questionWrap-7'  class='   watupro-question-id-332996'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>7. <\/span>Universal Containers has implemented Knowledge-Centered Support (KCS). Specific article types and categories require approval. Both the Publish Articles and the Submit for Approval buttons are available on page layouts. Agents are forgetting to submit certain articles types for approval. <br \/>\r<br>What should a consultant recommend to automate the Approval Process?<\/div><input type='hidden' name='question_id[]' id='qID_7' value='332996' \/><input type='hidden' id='answerType332996' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-332996[]' id='answer-id-1303038' class='answer   answerof-332996 ' value='1303038'   \/><label for='answer-id-1303038' id='answer-label-1303038' class=' answer'><span>Update the Approval Process to Auto-launch.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-332996[]' id='answer-id-1303039' class='answer   answerof-332996 ' value='1303039'   \/><label for='answer-id-1303039' id='answer-label-1303039' class=' answer'><span>Create a Lightning Web Component action for Approval Process.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-332996[]' id='answer-id-1303040' class='answer   answerof-332996 ' value='1303040'   \/><label for='answer-id-1303040' id='answer-label-1303040' class=' answer'><span>Create an autolaunched Flow.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-8' style=';'><div id='questionWrap-8'  class='   watupro-question-id-332997'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>8. <\/span>Universal Containers is migrating from Knowledge to Lightning Knowledge using the Lightning Knowledge Migration Tool and noticed that none of the article file attachments were migrated. <br \/>\r<br>How can a consultant migrate the file attachments?<\/div><input type='hidden' name='question_id[]' id='qID_8' value='332997' \/><input type='hidden' id='answerType332997' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-332997[]' id='answer-id-1303041' class='answer   answerof-332997 ' value='1303041'   \/><label for='answer-id-1303041' id='answer-label-1303041' class=' answer'><span>Use the Files Related List on each article to add files to the articles.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-332997[]' id='answer-id-1303042' class='answer   answerof-332997 ' value='1303042'   \/><label for='answer-id-1303042' id='answer-label-1303042' class=' answer'><span>Use the Lightning Knowledge Migration Tool and choose \u2018include files\u2019.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-332997[]' id='answer-id-1303043' class='answer   answerof-332997 ' value='1303043'   \/><label for='answer-id-1303043' id='answer-label-1303043' class=' answer'><span>Upload the files as Documents, then relate them to the migrated articles.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-9' style=';'><div id='questionWrap-9'  class='   watupro-question-id-332998'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>9. <\/span>Cloud Kicks uses a console app to support users. Service agents open an Account workspace tab and multiple subtabs for the Case, Contact, and Service Contract. Service agents would like to share links to recently opened subtabs with other users to collaborate on cases. <br \/>\r<br>What should a consultant recommend to meet the requirements?<\/div><input type='hidden' name='question_id[]' id='qID_9' value='332998' \/><input type='hidden' id='answerType332998' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-332998[]' id='answer-id-1303044' class='answer   answerof-332998 ' value='1303044'   \/><label for='answer-id-1303044' id='answer-label-1303044' class=' answer'><span>Add the Account object to Recent Items utility.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-332998[]' id='answer-id-1303045' class='answer   answerof-332998 ' value='1303045'   \/><label for='answer-id-1303045' id='answer-label-1303045' class=' answer'><span>Include the History utility in the console app.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-332998[]' id='answer-id-1303046' class='answer   answerof-332998 ' value='1303046'   \/><label for='answer-id-1303046' id='answer-label-1303046' class=' answer'><span>Mention the case number in a Chatter group.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-10' style=';'><div id='questionWrap-10'  class='   watupro-question-id-332999'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>10. <\/span>Universal Containers case managers receive a high volume of new cases daily and would like to improve efficiency across multiple teams with multiple disparate product specializations. Currently, all cases are automatically distributed evenly across all case managers, regardless of the case <br \/>\r<br>manager's knowledge of the products related to the case. <br \/>\r<br>What should a consultant recommend to modify the Case Assignment rules?<\/div><input type='hidden' name='question_id[]' id='qID_10' value='332999' \/><input type='hidden' id='answerType332999' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-332999[]' id='answer-id-1303047' class='answer   answerof-332999 ' value='1303047'   \/><label for='answer-id-1303047' id='answer-label-1303047' class=' answer'><span>Implement Einstein Article Recommendations.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-332999[]' id='answer-id-1303048' class='answer   answerof-332999 ' value='1303048'   \/><label for='answer-id-1303048' id='answer-label-1303048' class=' answer'><span>Implement Skills-Based Routing.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-332999[]' id='answer-id-1303049' class='answer   answerof-332999 ' value='1303049'   \/><label for='answer-id-1303049' id='answer-label-1303049' class=' answer'><span>Implement Queue-Based Routing<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-11' style=';'><div id='questionWrap-11'  class='   watupro-question-id-333000'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>11. <\/span>Universal Containers requires that users have the ability to view specific cases, as determined by the Product Type field on the case. When a case is created or closed, an email should be sent only to users who have access to the case. <br \/>\r<br>Which feature should a consultant recommend to meet these requirements?<\/div><input type='hidden' name='question_id[]' id='qID_11' value='333000' \/><input type='hidden' id='answerType333000' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333000[]' id='answer-id-1303050' class='answer   answerof-333000 ' value='1303050'   \/><label for='answer-id-1303050' id='answer-label-1303050' class=' answer'><span>Case teams<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333000[]' id='answer-id-1303051' class='answer   answerof-333000 ' value='1303051'   \/><label for='answer-id-1303051' id='answer-label-1303051' class=' answer'><span>Case swarms<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333000[]' id='answer-id-1303052' class='answer   answerof-333000 ' value='1303052'   \/><label for='answer-id-1303052' id='answer-label-1303052' class=' answer'><span>Account teams<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-12' style=';'><div id='questionWrap-12'  class='   watupro-question-id-333001'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>12. <\/span>Ursa Major Solar (UMS) provides customers with remote monitoring of solar panels. When there are issues with the service, such as a power outage, UMS needs to provide service agents, operations teams, and customers with full visibility into the issue. <br \/>\r<br>What is the recommended feature to meet the requirements?<\/div><input type='hidden' name='question_id[]' id='qID_12' value='333001' \/><input type='hidden' id='answerType333001' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333001[]' id='answer-id-1303053' class='answer   answerof-333001 ' value='1303053'   \/><label for='answer-id-1303053' id='answer-label-1303053' class=' answer'><span>Incident Management<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333001[]' id='answer-id-1303054' class='answer   answerof-333001 ' value='1303054'   \/><label for='answer-id-1303054' id='answer-label-1303054' class=' answer'><span>Workforce Engagement<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333001[]' id='answer-id-1303055' class='answer   answerof-333001 ' value='1303055'   \/><label for='answer-id-1303055' id='answer-label-1303055' class=' answer'><span>Field Service Management<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-13' style=';'><div id='questionWrap-13'  class='   watupro-question-id-333002'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>13. <\/span>Universal Containers (UC) wants to report on how many customers with Service Contracts have specific entitlements to determine if UC's support offerings should be adjusted. <br \/>\r<br>Which feature should the consultant recommend?<\/div><input type='hidden' name='question_id[]' id='qID_13' value='333002' \/><input type='hidden' id='answerType333002' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333002[]' id='answer-id-1303056' class='answer   answerof-333002 ' value='1303056'   \/><label for='answer-id-1303056' id='answer-label-1303056' class=' answer'><span>Build a joined report.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333002[]' id='answer-id-1303057' class='answer   answerof-333002 ' value='1303057'   \/><label for='answer-id-1303057' id='answer-label-1303057' class=' answer'><span>Build a dashboard.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333002[]' id='answer-id-1303058' class='answer   answerof-333002 ' value='1303058'   \/><label for='answer-id-1303058' id='answer-label-1303058' class=' answer'><span>Build a custom report type.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-14' style=';'><div id='questionWrap-14'  class='   watupro-question-id-333003'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>14. <\/span>What is a consideration when adding a report chart to a Page Layout or a Lightning Record Page?<\/div><input type='hidden' name='question_id[]' id='qID_14' value='333003' \/><input type='hidden' id='answerType333003' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333003[]' id='answer-id-1303059' class='answer   answerof-333003 ' value='1303059'   \/><label for='answer-id-1303059' id='answer-label-1303059' class=' answer'><span>The report must be used on a Dashboard.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333003[]' id='answer-id-1303060' class='answer   answerof-333003 ' value='1303060'   \/><label for='answer-id-1303060' id='answer-label-1303060' class=' answer'><span>The report must have a standard Report Type.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333003[]' id='answer-id-1303061' class='answer   answerof-333003 ' value='1303061'   \/><label for='answer-id-1303061' id='answer-label-1303061' class=' answer'><span>The report must contain a chart.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-15' style=';'><div id='questionWrap-15'  class='   watupro-question-id-333004'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>15. <\/span>Universal Containers is considering a Knowledge-Centered Support (KCS) implementation. <br \/>\r<br>Which benefit can be expected from KCS adoption?<\/div><input type='hidden' name='question_id[]' id='qID_15' value='333004' \/><input type='hidden' id='answerType333004' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333004[]' id='answer-id-1303062' class='answer   answerof-333004 ' value='1303062'   \/><label for='answer-id-1303062' id='answer-label-1303062' class=' answer'><span>Reduced administrative overhead<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333004[]' id='answer-id-1303063' class='answer   answerof-333004 ' value='1303063'   \/><label for='answer-id-1303063' id='answer-label-1303063' class=' answer'><span>Reduced need for self-service<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333004[]' id='answer-id-1303064' class='answer   answerof-333004 ' value='1303064'   \/><label for='answer-id-1303064' id='answer-label-1303064' class=' answer'><span>Reduced issue resolution time<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-16' style=';'><div id='questionWrap-16'  class='   watupro-question-id-333005'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>16. <\/span>Cloud Kicks has recently started using Entitlements within its support process. Service agents are selecting entitlements with similar names that are incorrectly associated with the account assigned on the case. <br \/>\r<br>What should a consultant recommend to meet the requirements and help service agents?<\/div><input type='hidden' name='question_id[]' id='qID_16' value='333005' \/><input type='hidden' id='answerType333005' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333005[]' id='answer-id-1303065' class='answer   answerof-333005 ' value='1303065'   \/><label for='answer-id-1303065' id='answer-label-1303065' class=' answer'><span>Enable lookup filters.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333005[]' id='answer-id-1303066' class='answer   answerof-333005 ' value='1303066'   \/><label for='answer-id-1303066' id='answer-label-1303066' class=' answer'><span>Configure a Quick Action.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333005[]' id='answer-id-1303067' class='answer   answerof-333005 ' value='1303067'   \/><label for='answer-id-1303067' id='answer-label-1303067' class=' answer'><span>Set OWD sharing to Private.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-17' style=';'><div id='questionWrap-17'  class='   watupro-question-id-333006'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>17. <\/span>Universal Containers wants to reduce the clicks a customer support agent uses when working on a case. This includes the time it takes to create, resolve, and close the case. <br \/>\r<br>Which Salesforce productivity feature should a consultant use to accomplish this requirement?<\/div><input type='hidden' name='question_id[]' id='qID_17' value='333006' \/><input type='hidden' id='answerType333006' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333006[]' id='answer-id-1303068' class='answer   answerof-333006 ' value='1303068'   \/><label for='answer-id-1303068' id='answer-label-1303068' class=' answer'><span>Macros<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333006[]' id='answer-id-1303069' class='answer   answerof-333006 ' value='1303069'   \/><label for='answer-id-1303069' id='answer-label-1303069' class=' answer'><span>Quick action<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333006[]' id='answer-id-1303070' class='answer   answerof-333006 ' value='1303070'   \/><label for='answer-id-1303070' id='answer-label-1303070' class=' answer'><span>Flow<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-18' style=';'><div id='questionWrap-18'  class='   watupro-question-id-333007'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>18. <\/span>Universal Containers has recently implemented a new CTI system, Knowledge base, and Einstein Chatbots to interact with customers. The VP of support and services has asked for additional system improvements to facilitate customer self-service. <br \/>\r<br>What should the consultant recommend?<\/div><input type='hidden' name='question_id[]' id='qID_18' value='333007' \/><input type='hidden' id='answerType333007' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333007[]' id='answer-id-1303071' class='answer   answerof-333007 ' value='1303071'   \/><label for='answer-id-1303071' id='answer-label-1303071' class=' answer'><span>Have customers search the Knowledge base for solutions.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333007[]' id='answer-id-1303072' class='answer   answerof-333007 ' value='1303072'   \/><label for='answer-id-1303072' id='answer-label-1303072' class=' answer'><span>Provide a toll-free customer support phone number.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333007[]' id='answer-id-1303073' class='answer   answerof-333007 ' value='1303073'   \/><label for='answer-id-1303073' id='answer-label-1303073' class=' answer'><span>Create an Experience Cloud site for customers.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-19' style=';'><div id='questionWrap-19'  class='   watupro-question-id-333008'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>19. <\/span>Case closure time at Cloud Kicks (CK) is too high although CK already enabled Knowledge Management. <br \/>\r<br>What should the consultant recommend to decrease case closure time?<\/div><input type='hidden' name='question_id[]' id='qID_19' value='333008' \/><input type='hidden' id='answerType333008' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333008[]' id='answer-id-1303074' class='answer   answerof-333008 ' value='1303074'   \/><label for='answer-id-1303074' id='answer-label-1303074' class=' answer'><span>Add data category groups.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333008[]' id='answer-id-1303075' class='answer   answerof-333008 ' value='1303075'   \/><label for='answer-id-1303075' id='answer-label-1303075' class=' answer'><span>Create synonym groups.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333008[]' id='answer-id-1303076' class='answer   answerof-333008 ' value='1303076'   \/><label for='answer-id-1303076' id='answer-label-1303076' class=' answer'><span>Enable Suggested Articles.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-20' style=';'><div id='questionWrap-20'  class='   watupro-question-id-333009'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>20. <\/span>Support is divided by product line at Universal Containers. Each product line has its own support reps, queue, articles, and record types. Support reps only work within their product line. To help standardize communications with customers, the support administrator would like to implement quick texts. Quick texts are unique to each product line. <br \/>\r<br>How should the administrator ensure support reps only have access to quick texts for their specific product line?<\/div><input type='hidden' name='question_id[]' id='qID_20' value='333009' \/><input type='hidden' id='answerType333009' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333009[]' id='answer-id-1303077' class='answer   answerof-333009 ' value='1303077'   \/><label for='answer-id-1303077' id='answer-label-1303077' class=' answer'><span>Create a folder for each product line and share them with public groups.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333009[]' id='answer-id-1303078' class='answer   answerof-333009 ' value='1303078'   \/><label for='answer-id-1303078' id='answer-label-1303078' class=' answer'><span>Set the organization-wide default to Private and create sharing rules to share them with roles.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333009[]' id='answer-id-1303079' class='answer   answerof-333009 ' value='1303079'   \/><label for='answer-id-1303079' id='answer-label-1303079' class=' answer'><span>Add a permission set for Read access to the appropriate product line.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-21' style=';'><div id='questionWrap-21'  class='   watupro-question-id-333010'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>21. <\/span>The support manager at Universal Containers wants to improve visibility to cases across the organization and has decided that product managers should be more involved in the case management process. The support manager has created predefined case teams for each product and trained support agents to add the appropriate case team to each case. <br \/>\r<br>Which solution allows product managers to quickly see and review the cases that are created for their products?<\/div><input type='hidden' name='question_id[]' id='qID_21' value='333010' \/><input type='hidden' id='answerType333010' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333010[]' id='answer-id-1303080' class='answer   answerof-333010 ' value='1303080'   \/><label for='answer-id-1303080' id='answer-label-1303080' class=' answer'><span>Configure a Case list view filtered by My Cases.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333010[]' id='answer-id-1303081' class='answer   answerof-333010 ' value='1303081'   \/><label for='answer-id-1303081' id='answer-label-1303081' class=' answer'><span>Configure a Case related list on the Product page layout.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333010[]' id='answer-id-1303082' class='answer   answerof-333010 ' value='1303082'   \/><label for='answer-id-1303082' id='answer-label-1303082' class=' answer'><span>Configure a Case list view filtered by My Case Teams.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-22' style=';'><div id='questionWrap-22'  class='   watupro-question-id-333011'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>22. <\/span>Using the Lightning Service Console, how can a contact center manager see which service agents are currently available to accept new cases?<\/div><input type='hidden' name='question_id[]' id='qID_22' value='333011' \/><input type='hidden' id='answerType333011' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333011[]' id='answer-id-1303083' class='answer   answerof-333011 ' value='1303083'   \/><label for='answer-id-1303083' id='answer-label-1303083' class=' answer'><span>Omni-Channel Analytics<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333011[]' id='answer-id-1303084' class='answer   answerof-333011 ' value='1303084'   \/><label for='answer-id-1303084' id='answer-label-1303084' class=' answer'><span>Omni-Channel Utility component<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333011[]' id='answer-id-1303085' class='answer   answerof-333011 ' value='1303085'   \/><label for='answer-id-1303085' id='answer-label-1303085' class=' answer'><span>Omni-Channel Supervisor tab<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-23' style=';'><div id='questionWrap-23'  class='   watupro-question-id-333012'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>23. <\/span>Cloud Kicks is preparing to launch Service Console to a large set of service agents. Feedback from a pilot group of users revealed they would like a quick way to navigate the console, including changing tabs, saving records, and searching. <br \/>\r<br>What is the recommended feature to improve productivity?<\/div><input type='hidden' name='question_id[]' id='qID_23' value='333012' \/><input type='hidden' id='answerType333012' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333012[]' id='answer-id-1303086' class='answer   answerof-333012 ' value='1303086'   \/><label for='answer-id-1303086' id='answer-label-1303086' class=' answer'><span>Keyboard shortcuts<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333012[]' id='answer-id-1303087' class='answer   answerof-333012 ' value='1303087'   \/><label for='answer-id-1303087' id='answer-label-1303087' class=' answer'><span>Quick text<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333012[]' id='answer-id-1303088' class='answer   answerof-333012 ' value='1303088'   \/><label for='answer-id-1303088' id='answer-label-1303088' class=' answer'><span>Custom macros<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-24' style=';'><div id='questionWrap-24'  class='   watupro-question-id-333013'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>24. <\/span>A consultant is tasked with creating a dashboard in Salesforce for Cloud Kicks\u2019 executives. The dashboard needs to provide insights that will assist in strategic decision-making. <br \/>\r<br>Which type of report should the consultant include to meet the requirement?<\/div><input type='hidden' name='question_id[]' id='qID_24' value='333013' \/><input type='hidden' id='answerType333013' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333013[]' id='answer-id-1303089' class='answer   answerof-333013 ' value='1303089'   \/><label for='answer-id-1303089' id='answer-label-1303089' class=' answer'><span>Snapshot reporting that shows trends in the number of cases handled per month, providing a high-level overview of customer service operations<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333013[]' id='answer-id-1303090' class='answer   answerof-333013 ' value='1303090'   \/><label for='answer-id-1303090' id='answer-label-1303090' class=' answer'><span>Omni-Channel Analytics detailing specific paths and routing types to evaluate the efficiency of support channel<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333013[]' id='answer-id-1303091' class='answer   answerof-333013 ' value='1303091'   \/><label for='answer-id-1303091' id='answer-label-1303091' class=' answer'><span>Detailed CTI analytics reports, such as wait times and handle times, to review individual agent performance<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-25' style=';'><div id='questionWrap-25'  class='   watupro-question-id-333014'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>25. <\/span>Universal Containers has a category of cases that cannot be solved by a single agent and instead requires a team of experts to triage and resolve the issue. The support manager is interested in solutions that allow the team of experts to collaborate on these cases. <br \/>\r<br>Which option should the consultant recommend so experts can collaborate in real time?<\/div><input type='hidden' name='question_id[]' id='qID_25' value='333014' \/><input type='hidden' id='answerType333014' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333014[]' id='answer-id-1303092' class='answer   answerof-333014 ' value='1303092'   \/><label for='answer-id-1303092' id='answer-label-1303092' class=' answer'><span>Add experts to an integrated Slack channel.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333014[]' id='answer-id-1303093' class='answer   answerof-333014 ' value='1303093'   \/><label for='answer-id-1303093' id='answer-label-1303093' class=' answer'><span>Use Email-to-Case to send an email to experts so they can use email threads.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333014[]' id='answer-id-1303094' class='answer   answerof-333014 ' value='1303094'   \/><label for='answer-id-1303094' id='answer-label-1303094' class=' answer'><span>Implement Skills-Based Routing to assign the case to experts.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-26' style=';'><div id='questionWrap-26'  class='   watupro-question-id-333015'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>26. <\/span>Cloud Kicks is planning a Service Cloud implementation to reduce the time spent and improve the quality of agent messaging sessions with customers. After discussions with leadership and the customer service team, the consultant determines that the biggest gains with the least amount of effort for configuring a standard Einstein for Service feature are from automating standard responses. <br \/>\r<br>Which feature meets this requirement most effectively?<\/div><input type='hidden' name='question_id[]' id='qID_26' value='333015' \/><input type='hidden' id='answerType333015' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333015[]' id='answer-id-1303095' class='answer   answerof-333015 ' value='1303095'   \/><label for='answer-id-1303095' id='answer-label-1303095' class=' answer'><span>Einstein Reply Recommendations<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333015[]' id='answer-id-1303096' class='answer   answerof-333015 ' value='1303096'   \/><label for='answer-id-1303096' id='answer-label-1303096' class=' answer'><span>Einstein Article Recommendations<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333015[]' id='answer-id-1303097' class='answer   answerof-333015 ' value='1303097'   \/><label for='answer-id-1303097' id='answer-label-1303097' class=' answer'><span>Einstein Case Wrap-Up<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-27' style=';'><div id='questionWrap-27'  class='   watupro-question-id-333016'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>27. <\/span>Universal Containers wants to move articles from an old database to its new Salesforce Knowledge system. Many of the how-to articles include images that need to be transferred. <br \/>\r<br>What should a consultant consider when moving these images into Salesforce Knowledge?<\/div><input type='hidden' name='question_id[]' id='qID_27' value='333016' \/><input type='hidden' id='answerType333016' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333016[]' id='answer-id-1303098' class='answer   answerof-333016 ' value='1303098'   \/><label for='answer-id-1303098' id='answer-label-1303098' class=' answer'><span>Add images to an HTML file.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333016[]' id='answer-id-1303099' class='answer   answerof-333016 ' value='1303099'   \/><label for='answer-id-1303099' id='answer-label-1303099' class=' answer'><span>Ensure each image is less than 25 M<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333016[]' id='answer-id-1303100' class='answer   answerof-333016 ' value='1303100'   \/><label for='answer-id-1303100' id='answer-label-1303100' class=' answer'><span>Change all images to JPEG files.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-28' style=';'><div id='questionWrap-28'  class='   watupro-question-id-333017'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>28. <\/span>Universal Containers (UC) is preparing to implement Service Cloud and wants to onboard its global support team. UC is gathering feedback from the support team about how they will use Service Cloud. Requirements gathering sessions have resulted in a large set of deliverables. <br \/>\r<br>What should a consultant recommend as the next step?<\/div><input type='hidden' name='question_id[]' id='qID_28' value='333017' \/><input type='hidden' id='answerType333017' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333017[]' id='answer-id-1303101' class='answer   answerof-333017 ' value='1303101'   \/><label for='answer-id-1303101' id='answer-label-1303101' class=' answer'><span>Identify and prioritize the requirements for the minimum viable product.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333017[]' id='answer-id-1303102' class='answer   answerof-333017 ' value='1303102'   \/><label for='answer-id-1303102' id='answer-label-1303102' class=' answer'><span>Prioritize the requirements based on the stakeholder who submitted them.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333017[]' id='answer-id-1303103' class='answer   answerof-333017 ' value='1303103'   \/><label for='answer-id-1303103' id='answer-label-1303103' class=' answer'><span>Prioritize the requirements based on requests from the regions.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-29' style=';'><div id='questionWrap-29'  class='   watupro-question-id-333018'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>29. <\/span>Universal Containers (UC) is implementing Service Cloud within its North America call center to validate key use cases, system capabilities, and integration patterns. The UC leadership team is concerned that the upcoming Salesforce Release schedule may impact the implementation project's development efforts. <br \/>\r<br>What should a consultant recommend that UC's Salesforce admin do in this scenario?<\/div><input type='hidden' name='question_id[]' id='qID_29' value='333018' \/><input type='hidden' id='answerType333018' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333018[]' id='answer-id-1303104' class='answer   answerof-333018 ' value='1303104'   \/><label for='answer-id-1303104' id='answer-label-1303104' class=' answer'><span>Postpone the release to the production org so the team can finish the project before the release is deployed.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333018[]' id='answer-id-1303105' class='answer   answerof-333018 ' value='1303105'   \/><label for='answer-id-1303105' id='answer-label-1303105' class=' answer'><span>Disable updates to the sandbox so the team can continue using the solution without the updates from the release.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333018[]' id='answer-id-1303106' class='answer   answerof-333018 ' value='1303106'   \/><label for='answer-id-1303106' id='answer-label-1303106' class=' answer'><span>Opt Bp the sandbox in as a Bp preview org g so the team can conduct testing gp prior to the release being g deployed.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-30' style=';'><div id='questionWrap-30'  class='   watupro-question-id-333019'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>30. <\/span>Universal Containers has technical support and general customer service teams that use unique Service Console applications. <br \/>\r<br>Which configuration should a consultant use when deploying the console?<\/div><input type='hidden' name='question_id[]' id='qID_30' value='333019' \/><input type='hidden' id='answerType333019' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333019[]' id='answer-id-1303107' class='answer   answerof-333019 ' value='1303107'   \/><label for='answer-id-1303107' id='answer-label-1303107' class=' answer'><span>Assign the app to the User profile.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333019[]' id='answer-id-1303108' class='answer   answerof-333019 ' value='1303108'   \/><label for='answer-id-1303108' id='answer-label-1303108' class=' answer'><span>Assign a permission set granting the Service User license.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333019[]' id='answer-id-1303109' class='answer   answerof-333019 ' value='1303109'   \/><label for='answer-id-1303109' id='answer-label-1303109' class=' answer'><span>Assign the Service User license to their User record.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-31' style=';'><div id='questionWrap-31'  class='   watupro-question-id-333020'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>31. <\/span>What should a consultant recommend to ensure chat requests contain sufficient information for <br \/>\r<br>service agents to respond effectively?<\/div><input type='hidden' name='question_id[]' id='qID_31' value='333020' \/><input type='hidden' id='answerType333020' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333020[]' id='answer-id-1303110' class='answer   answerof-333020 ' value='1303110'   \/><label for='answer-id-1303110' id='answer-label-1303110' class=' answer'><span>Customize Intents using Einstein Chatbots.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333020[]' id='answer-id-1303111' class='answer   answerof-333020 ' value='1303111'   \/><label for='answer-id-1303111' id='answer-label-1303111' class=' answer'><span>Customize the Lightning Console chat page.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333020[]' id='answer-id-1303112' class='answer   answerof-333020 ' value='1303112'   \/><label for='answer-id-1303112' id='answer-label-1303112' class=' answer'><span>Customize the pre-chat form.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-32' style=';'><div id='questionWrap-32'  class='   watupro-question-id-333021'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>32. <\/span>Which approach should a consultant use to ensure that Lightning Knowledge searches only display articles for a service agent's product specialization?<\/div><input type='hidden' name='question_id[]' id='qID_32' value='333021' \/><input type='hidden' id='answerType333021' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333021[]' id='answer-id-1303113' class='answer   answerof-333021 ' value='1303113'   \/><label for='answer-id-1303113' id='answer-label-1303113' class=' answer'><span>Create a data category for each product. Assign data categories to service agents.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333021[]' id='answer-id-1303114' class='answer   answerof-333021 ' value='1303114'   \/><label for='answer-id-1303114' id='answer-label-1303114' class=' answer'><span>Create an article action for each record type. Assign record types to service agents.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333021[]' id='answer-id-1303115' class='answer   answerof-333021 ' value='1303115'   \/><label for='answer-id-1303115' id='answer-label-1303115' class=' answer'><span>Create a permission set for each record type. Assign permissions to service agents.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-33' style=';'><div id='questionWrap-33'  class='   watupro-question-id-333022'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>33. <\/span>A service manager at Cloud Kicks has received complaints from customers who speak languages other than English that their cases are taking a long time to be resolved. After investigation, the consultant has determined that these work items fail to be assigned to the correct agents. <br \/>\r<br>What should the consultant recommend that the service manager do first?<\/div><input type='hidden' name='question_id[]' id='qID_33' value='333022' \/><input type='hidden' id='answerType333022' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333022[]' id='answer-id-1303116' class='answer   answerof-333022 ' value='1303116'   \/><label for='answer-id-1303116' id='answer-label-1303116' class=' answer'><span>Review Assigned Work.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333022[]' id='answer-id-1303117' class='answer   answerof-333022 ' value='1303117'   \/><label for='answer-id-1303117' id='answer-label-1303117' class=' answer'><span>Review Queues Backlog.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333022[]' id='answer-id-1303118' class='answer   answerof-333022 ' value='1303118'   \/><label for='answer-id-1303118' id='answer-label-1303118' class=' answer'><span>Review Skills Backlog.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-34' style=';'><div id='questionWrap-34'  class='   watupro-question-id-333023'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>34. <\/span>Cloud Kicks (CK) has multiple product lines. CK is preparing to launch a public knowledge base for customers that will have 2,500 articles. The company wants an easy way for users to find relevant articles based on its product. <br \/>\r<br>What is the recommended method to meet the requirement?<\/div><input type='hidden' name='question_id[]' id='qID_34' value='333023' \/><input type='hidden' id='answerType333023' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333023[]' id='answer-id-1303119' class='answer   answerof-333023 ' value='1303119'   \/><label for='answer-id-1303119' id='answer-label-1303119' class=' answer'><span>Topics for objects<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333023[]' id='answer-id-1303120' class='answer   answerof-333023 ' value='1303120'   \/><label for='answer-id-1303120' id='answer-label-1303120' class=' answer'><span>Data Category groups<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333023[]' id='answer-id-1303121' class='answer   answerof-333023 ' value='1303121'   \/><label for='answer-id-1303121' id='answer-label-1303121' class=' answer'><span>Screen Flow<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-35' style=';'><div id='questionWrap-35'  class='   watupro-question-id-333024'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>35. <\/span>Cloud Kicks provides support to customers across the world and uses Lightning Experience. Service agents have a set of common responses. <br \/>\r<br>Managers would like to consolidate the responses as quick text, translate them to multiple languages, and share them with the correct groups of service agents. <br \/>\r<br>What should a consultant recommend to meet the requirements?<\/div><input type='hidden' name='question_id[]' id='qID_35' value='333024' \/><input type='hidden' id='answerType333024' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333024[]' id='answer-id-1303122' class='answer   answerof-333024 ' value='1303122'   \/><label for='answer-id-1303122' id='answer-label-1303122' class=' answer'><span>Use custom labels to manage quick text translations.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333024[]' id='answer-id-1303123' class='answer   answerof-333024 ' value='1303123'   \/><label for='answer-id-1303123' id='answer-label-1303123' class=' answer'><span>Share a folder with quick text for each translation.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333024[]' id='answer-id-1303124' class='answer   answerof-333024 ' value='1303124'   \/><label for='answer-id-1303124' id='answer-label-1303124' class=' answer'><span>Share each quick text individually to Public Groups.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-36' style=';'><div id='questionWrap-36'  class='   watupro-question-id-333025'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>36. <\/span>Universal Containers wants to notify support managers when a new case has been untouched for more than 2 business hours. <br \/>\r<br>Which approach should a consultant implement?<\/div><input type='hidden' name='question_id[]' id='qID_36' value='333025' \/><input type='hidden' id='answerType333025' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333025[]' id='answer-id-1303125' class='answer   answerof-333025 ' value='1303125'   \/><label for='answer-id-1303125' id='answer-label-1303125' class=' answer'><span>Establish Case Assignment rules.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333025[]' id='answer-id-1303126' class='answer   answerof-333025 ' value='1303126'   \/><label for='answer-id-1303126' id='answer-label-1303126' class=' answer'><span>Create a Flow with a scheduled path.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333025[]' id='answer-id-1303127' class='answer   answerof-333025 ' value='1303127'   \/><label for='answer-id-1303127' id='answer-label-1303127' class=' answer'><span>Configure Case Escalation rules.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-37' style=';'><div id='questionWrap-37'  class='   watupro-question-id-333026'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>37. <\/span>The service team members at Cloud Kicks (CK) are struggling to collaborate with each other on Cases. CK also uses Slack internally. <br \/>\r<br>What should the consultant recommend?<\/div><input type='hidden' name='question_id[]' id='qID_37' value='333026' \/><input type='hidden' id='answerType333026' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333026[]' id='answer-id-1303128' class='answer   answerof-333026 ' value='1303128'   \/><label for='answer-id-1303128' id='answer-label-1303128' class=' answer'><span>Enable and configure Swarming in Slack.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333026[]' id='answer-id-1303129' class='answer   answerof-333026 ' value='1303129'   \/><label for='answer-id-1303129' id='answer-label-1303129' class=' answer'><span>Create a case team workspace in Slack.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333026[]' id='answer-id-1303130' class='answer   answerof-333026 ' value='1303130'   \/><label for='answer-id-1303130' id='answer-label-1303130' class=' answer'><span>Configure a case notification Slackbot.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-38' style=';'><div id='questionWrap-38'  class='   watupro-question-id-333027'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>38. <\/span>A contact center manager wants to measure improvements to capacity planning operations after the implementation of a new workforce management system. <br \/>\r<br>Which metric should a consultant use to assess the success of the new workforce management system?<\/div><input type='hidden' name='question_id[]' id='qID_38' value='333027' \/><input type='hidden' id='answerType333027' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333027[]' id='answer-id-1303131' class='answer   answerof-333027 ' value='1303131'   \/><label for='answer-id-1303131' id='answer-label-1303131' class=' answer'><span>Number of closed cases<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333027[]' id='answer-id-1303132' class='answer   answerof-333027 ' value='1303132'   \/><label for='answer-id-1303132' id='answer-label-1303132' class=' answer'><span>Agent utilization<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333027[]' id='answer-id-1303133' class='answer   answerof-333027 ' value='1303133'   \/><label for='answer-id-1303133' id='answer-label-1303133' class=' answer'><span>Deflection rate<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-39' style=';'><div id='questionWrap-39'  class='   watupro-question-id-333028'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>39. <\/span>Cloud Kicks plans to deploy Service Cloud to customers who will have different levels of support. The consultant is unsure whether Entitlements only or Entitlements plus Service Contracts is the correct solution. <br \/>\r<br>Which question should the consultant ask to determine the preferred solution?<\/div><input type='hidden' name='question_id[]' id='qID_39' value='333028' \/><input type='hidden' id='answerType333028' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333028[]' id='answer-id-1303134' class='answer   answerof-333028 ' value='1303134'   \/><label for='answer-id-1303134' id='answer-label-1303134' class=' answer'><span>Will customers access Knowledge articles through Experience Cloud?<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333028[]' id='answer-id-1303135' class='answer   answerof-333028 ' value='1303135'   \/><label for='answer-id-1303135' id='answer-label-1303135' class=' answer'><span>Is support provided on a periodic basis and renewed annually?<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333028[]' id='answer-id-1303136' class='answer   answerof-333028 ' value='1303136'   \/><label for='answer-id-1303136' id='answer-label-1303136' class=' answer'><span>Do multiple versions of the Entitlements need to be created and maintained?<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-40' style=';'><div id='questionWrap-40'  class='   watupro-question-id-333029'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>40. <\/span>Support agents at Universal Containers are entering customer contact information in multiple ways. Management is concerned about the high likelihood of duplicate customer contact information being entered. <br \/>\r<br>What should the consultant recommend to prevent duplicate records from being created?<\/div><input type='hidden' name='question_id[]' id='qID_40' value='333029' \/><input type='hidden' id='answerType333029' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333029[]' id='answer-id-1303137' class='answer   answerof-333029 ' value='1303137'   \/><label for='answer-id-1303137' id='answer-label-1303137' class=' answer'><span>Configure and activate Duplicate Management.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333029[]' id='answer-id-1303138' class='answer   answerof-333029 ' value='1303138'   \/><label for='answer-id-1303138' id='answer-label-1303138' class=' answer'><span>Grant &quot;View All Data&quot; and instruct them to search.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333029[]' id='answer-id-1303139' class='answer   answerof-333029 ' value='1303139'   \/><label for='answer-id-1303139' id='answer-label-1303139' class=' answer'><span>Implement Apex triggers for Contact.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-41' style=';'><div id='questionWrap-41'  class='   watupro-question-id-333030'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>41. <\/span>The support team at Cloud Kicks would like to implement a messaging tool to address common <br \/>\r<br>customer feedback and concerns. The support team also wants to extend their support capabilities. <br \/>\r<br>What should the consultant recommend to meet the requirement?<\/div><input type='hidden' name='question_id[]' id='qID_41' value='333030' \/><input type='hidden' id='answerType333030' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333030[]' id='answer-id-1303140' class='answer   answerof-333030 ' value='1303140'   \/><label for='answer-id-1303140' id='answer-label-1303140' class=' answer'><span>Slack Connect<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333030[]' id='answer-id-1303141' class='answer   answerof-333030 ' value='1303141'   \/><label for='answer-id-1303141' id='answer-label-1303141' class=' answer'><span>Service GPT<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333030[]' id='answer-id-1303142' class='answer   answerof-333030 ' value='1303142'   \/><label for='answer-id-1303142' id='answer-label-1303142' class=' answer'><span>Einstein Bots<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-42' style=';'><div id='questionWrap-42'  class='   watupro-question-id-333031'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>42. <\/span>Cloud Kicks provides support to customers in email, social, and chat channels. Managers want to find a way to improve service agent efficiency. <br \/>\r<br>A recent study found agents spend a lot of time searching for articles, manually copying text from the article, and pasting it into responses. <br \/>\r<br>What should a consultant recommend as a solution?<\/div><input type='hidden' name='question_id[]' id='qID_42' value='333031' \/><input type='hidden' id='answerType333031' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333031[]' id='answer-id-1303143' class='answer   answerof-333031 ' value='1303143'   \/><label for='answer-id-1303143' id='answer-label-1303143' class=' answer'><span>Set up quick text options in the utility bar to add article links.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333031[]' id='answer-id-1303144' class='answer   answerof-333031 ' value='1303144'   \/><label for='answer-id-1303144' id='answer-label-1303144' class=' answer'><span>Configure Lightning Knowledge component and related list actions.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333031[]' id='answer-id-1303145' class='answer   answerof-333031 ' value='1303145'   \/><label for='answer-id-1303145' id='answer-label-1303145' class=' answer'><span>Configure Lightning Knowledge component to auto attach article PD<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-43' style=';'><div id='questionWrap-43'  class='   watupro-question-id-333032'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>43. <\/span>Universal Containers (UC) wants to improve customer satisfaction by diversifying its interaction channels. UC's goal is to enhance real-time communication and support. <br \/>\r<br>Which interaction channel should the consultant suggest to UC?<\/div><input type='hidden' name='question_id[]' id='qID_43' value='333032' \/><input type='hidden' id='answerType333032' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333032[]' id='answer-id-1303146' class='answer   answerof-333032 ' value='1303146'   \/><label for='answer-id-1303146' id='answer-label-1303146' class=' answer'><span>Einstein Bots<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333032[]' id='answer-id-1303147' class='answer   answerof-333032 ' value='1303147'   \/><label for='answer-id-1303147' id='answer-label-1303147' class=' answer'><span>Messaging In-app and Web (MIAW)<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333032[]' id='answer-id-1303148' class='answer   answerof-333032 ' value='1303148'   \/><label for='answer-id-1303148' id='answer-label-1303148' class=' answer'><span>Experience Cloud sites<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-44' style=';'><div id='questionWrap-44'  class='   watupro-question-id-333033'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>44. <\/span>Cloud Kicks has implemented a review process for all new Knowledge articles. Each article must be reviewed and approved by a subject matter expert before becoming available to users. <br \/>\r<br>Which step is necessary to make articles visible in all the selected channels?<\/div><input type='hidden' name='question_id[]' id='qID_44' value='333033' \/><input type='hidden' id='answerType333033' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333033[]' id='answer-id-1303149' class='answer   answerof-333033 ' value='1303149'   \/><label for='answer-id-1303149' id='answer-label-1303149' class=' answer'><span>Click Publish after the Approval Process.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333033[]' id='answer-id-1303150' class='answer   answerof-333033 ' value='1303150'   \/><label for='answer-id-1303150' id='answer-label-1303150' class=' answer'><span>Set the status to Published fram the Knowledge approval page.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333033[]' id='answer-id-1303151' class='answer   answerof-333033 ' value='1303151'   \/><label for='answer-id-1303151' id='answer-label-1303151' class=' answer'><span>Set the final approval action to 'Lock the record for editing\u2019.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-45' style=';'><div id='questionWrap-45'  class='   watupro-question-id-333034'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>45. <\/span>Universal Containers wants to develop a new Case Management solution. The end-to-end solution will include integrations with third-party systems. <br \/>\r<br>Following best practices, which development and deployment path should a consultant recommend?<\/div><input type='hidden' name='question_id[]' id='qID_45' value='333034' \/><input type='hidden' id='answerType333034' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333034[]' id='answer-id-1303152' class='answer   answerof-333034 ' value='1303152'   \/><label for='answer-id-1303152' id='answer-label-1303152' class=' answer'><span>Develop in one sandbox, complete quality assurance in a different sandbox, and then perform user acceptance and integration testing in production.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333034[]' id='answer-id-1303153' class='answer   answerof-333034 ' value='1303153'   \/><label for='answer-id-1303153' id='answer-label-1303153' class=' answer'><span>Develop and test Salesforce functionality in one sandbox, and then rebuild the functionality in production.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333034[]' id='answer-id-1303154' class='answer   answerof-333034 ' value='1303154'   \/><label for='answer-id-1303154' id='answer-label-1303154' class=' answer'><span>Set up separate sandboxes for development, quality assurance, and user acceptance testing, and then move the features to production.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-46' style=';'><div id='questionWrap-46'  class='   watupro-question-id-333035'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>46. <\/span>Which feature should a consultant recommend to prompt a Tier 2 service representative to take over case processing from Tier 1 and know how far Tier 1 had progressed in troubleshooting?<\/div><input type='hidden' name='question_id[]' id='qID_46' value='333035' \/><input type='hidden' id='answerType333035' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333035[]' id='answer-id-1303155' class='answer   answerof-333035 ' value='1303155'   \/><label for='answer-id-1303155' id='answer-label-1303155' class=' answer'><span>Path for Cases<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333035[]' id='answer-id-1303156' class='answer   answerof-333035 ' value='1303156'   \/><label for='answer-id-1303156' id='answer-label-1303156' class=' answer'><span>Escalation Rules<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333035[]' id='answer-id-1303157' class='answer   answerof-333035 ' value='1303157'   \/><label for='answer-id-1303157' id='answer-label-1303157' class=' answer'><span>Einstein Next Best Action<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-47' style=';'><div id='questionWrap-47'  class='   watupro-question-id-333036'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>47. <\/span>The support manager at Universal Containers is getting inaccurate agent performance reports. After researching the data, the Salesforce admin has identified hundreds of cases that are closed but still owned by a queue. <br \/>\r<br>Which solution should a consultant recommend?<\/div><input type='hidden' name='question_id[]' id='qID_47' value='333036' \/><input type='hidden' id='answerType333036' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333036[]' id='answer-id-1303158' class='answer   answerof-333036 ' value='1303158'   \/><label for='answer-id-1303158' id='answer-label-1303158' class=' answer'><span>Use Data Loader periodically to assign these cases to a default owner.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333036[]' id='answer-id-1303159' class='answer   answerof-333036 ' value='1303159'   \/><label for='answer-id-1303159' id='answer-label-1303159' class=' answer'><span>Create a case validation rule to ensure cases are owned by a user when closed.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333036[]' id='answer-id-1303160' class='answer   answerof-333036 ' value='1303160'   \/><label for='answer-id-1303160' id='answer-label-1303160' class=' answer'><span>Create a case assignment rule to ensure cases are owned by a user when closed.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-48' style=';'><div id='questionWrap-48'  class='   watupro-question-id-333037'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>48. <\/span>Universal Containers (UC) faces challenges in efficiently managing and responding to a growing number of customer queries within Service Cloud. A consultant is advising on the implementation of chatbots to improve current customer support operations. <br \/>\r<br>Which specific aspect should UC prioritize when implementing chatbots to improve customer support operations?<\/div><input type='hidden' name='question_id[]' id='qID_48' value='333037' \/><input type='hidden' id='answerType333037' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333037[]' id='answer-id-1303161' class='answer   answerof-333037 ' value='1303161'   \/><label for='answer-id-1303161' id='answer-label-1303161' class=' answer'><span>Focus on scalability for handling high inquiry volume.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333037[]' id='answer-id-1303162' class='answer   answerof-333037 ' value='1303162'   \/><label for='answer-id-1303162' id='answer-label-1303162' class=' answer'><span>Work on integrating with social media platforms.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333037[]' id='answer-id-1303163' class='answer   answerof-333037 ' value='1303163'   \/><label for='answer-id-1303163' id='answer-label-1303163' class=' answer'><span>Emphasize continuous monitoring of chat.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-49' style=';'><div id='questionWrap-49'  class='   watupro-question-id-333038'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>49. <\/span>Universal Containers wants customers to have the ability to log cases with structured data and route based on urgency and product line. <br \/>\r<br>How should a consultant accomplish this?<\/div><input type='hidden' name='question_id[]' id='qID_49' value='333038' \/><input type='hidden' id='answerType333038' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333038[]' id='answer-id-1303164' class='answer   answerof-333038 ' value='1303164'   \/><label for='answer-id-1303164' id='answer-label-1303164' class=' answer'><span>Standard Web-to-Case with assignment rules<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333038[]' id='answer-id-1303165' class='answer   answerof-333038 ' value='1303165'   \/><label for='answer-id-1303165' id='answer-label-1303165' class=' answer'><span>Omni-Channel with prioritized queues<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333038[]' id='answer-id-1303166' class='answer   answerof-333038 ' value='1303166'   \/><label for='answer-id-1303166' id='answer-label-1303166' class=' answer'><span>Standard Email-to-Case with assignment rules<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-50' style=';'><div id='questionWrap-50'  class='   watupro-question-id-333039'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>50. <\/span>Universal Containers has a well-defined support process for cases which includes the following statuses: <br \/>\r<br>* New <br \/>\r<br>* Assigned <br \/>\r<br>* In Progress <br \/>\r<br>* Waiting On Customer <br \/>\r<br>* Closed <br \/>\r<br>The support manager has noticed an increase in the average age of a case and wants to understand how long a case is in each status. <br \/>\r<br>Which report type should the consultant consider when collecting data for the support manager?<\/div><input type='hidden' name='question_id[]' id='qID_50' value='333039' \/><input type='hidden' id='answerType333039' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333039[]' id='answer-id-1303167' class='answer   answerof-333039 ' value='1303167'   \/><label for='answer-id-1303167' id='answer-label-1303167' class=' answer'><span>Case Lifecycle<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333039[]' id='answer-id-1303168' class='answer   answerof-333039 ' value='1303168'   \/><label for='answer-id-1303168' id='answer-label-1303168' class=' answer'><span>Cases with Milestones<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333039[]' id='answer-id-1303169' class='answer   answerof-333039 ' value='1303169'   \/><label for='answer-id-1303169' id='answer-label-1303169' class=' answer'><span>Case History<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-51' style=';'><div id='questionWrap-51'  class='   watupro-question-id-333040'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>51. <\/span>Universal Containers has created permission sets granting access to objects and fields in one of its sandboxes. <br \/>\r<br>Following best practices, how should a consultant deploy these permission sets to production?<\/div><input type='hidden' name='question_id[]' id='qID_51' value='333040' \/><input type='hidden' id='answerType333040' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333040[]' id='answer-id-1303170' class='answer   answerof-333040 ' value='1303170'   \/><label for='answer-id-1303170' id='answer-label-1303170' class=' answer'><span>Use a change set.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333040[]' id='answer-id-1303171' class='answer   answerof-333040 ' value='1303171'   \/><label for='answer-id-1303171' id='answer-label-1303171' class=' answer'><span>Re-create them manually.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333040[]' id='answer-id-1303172' class='answer   answerof-333040 ' value='1303172'   \/><label for='answer-id-1303172' id='answer-label-1303172' class=' answer'><span>Use Salesforce Workbench.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-52' style=';'><div id='questionWrap-52'  class='   watupro-question-id-333041'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>52. <\/span>Universal Containers provides customers with different service levels based on their services agreement. The VP of customer service wants to use Service Cloud to track when cases have yet to reach certain stages and ensure that senior management is alerted accordingly. <br \/>\r<br>Which feature should a consultant recommend to address this requirement?<\/div><input type='hidden' name='question_id[]' id='qID_52' value='333041' \/><input type='hidden' id='answerType333041' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333041[]' id='answer-id-1303173' class='answer   answerof-333041 ' value='1303173'   \/><label for='answer-id-1303173' id='answer-label-1303173' class=' answer'><span>Reports and Dashboards<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333041[]' id='answer-id-1303174' class='answer   answerof-333041 ' value='1303174'   \/><label for='answer-id-1303174' id='answer-label-1303174' class=' answer'><span>Entitlements and Milestones<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333041[]' id='answer-id-1303175' class='answer   answerof-333041 ' value='1303175'   \/><label for='answer-id-1303175' id='answer-label-1303175' class=' answer'><span>Service Contracts<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-53' style=';'><div id='questionWrap-53'  class='   watupro-question-id-333042'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>53. <\/span>Universal Containers recently deployed a Salesforce Knowledge implementation and wants to evaluate the quality of the articles being produced. <br \/>\r<br>What should the consultant recommend to gather information efficiently on Knowledge article usefulness?<\/div><input type='hidden' name='question_id[]' id='qID_53' value='333042' \/><input type='hidden' id='answerType333042' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333042[]' id='answer-id-1303176' class='answer   answerof-333042 ' value='1303176'   \/><label for='answer-id-1303176' id='answer-label-1303176' class=' answer'><span>Develop custom Knowledge reports and dashboards.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333042[]' id='answer-id-1303177' class='answer   answerof-333042 ' value='1303177'   \/><label for='answer-id-1303177' id='answer-label-1303177' class=' answer'><span>Create a review board to evaluate and manage Knowledge articles.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333042[]' id='answer-id-1303178' class='answer   answerof-333042 ' value='1303178'   \/><label for='answer-id-1303178' id='answer-label-1303178' class=' answer'><span>Install the Knowledge Base Dashboards &amp; Reports AppExchange package.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-54' style=';'><div id='questionWrap-54'  class='   watupro-question-id-333043'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>54. <\/span>Cloud Kicks (CK) uses Lightning Knowledge and has set up Data Categories. CK uses Data Category Visibility to control access based on products and geographic location. The admin plans to enable \u2018Use standard Salesforce sharing\u2019 in Sharing Settings under Knowledge Settings. <br \/>\r<br>Which consideration should the admin be aware of when making this change?<\/div><input type='hidden' name='question_id[]' id='qID_54' value='333043' \/><input type='hidden' id='answerType333043' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333043[]' id='answer-id-1303179' class='answer   answerof-333043 ' value='1303179'   \/><label for='answer-id-1303179' id='answer-label-1303179' class=' answer'><span>Data Category Visibility of All Categories provides Public Read-Only access.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333043[]' id='answer-id-1303180' class='answer   answerof-333043 ' value='1303180'   \/><label for='answer-id-1303180' id='answer-label-1303180' class=' answer'><span>Data Category Visibility of Custom overrides organization-wide default sharing access.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333043[]' id='answer-id-1303181' class='answer   answerof-333043 ' value='1303181'   \/><label for='answer-id-1303181' id='answer-label-1303181' class=' answer'><span>Data Categories no longer control access to articles.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-55' style=';'><div id='questionWrap-55'  class='   watupro-question-id-333044'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>55. <\/span>After migrating to Lightning Experience, users are complaining that they are unable to create a Knowledge article when closing a case. <br \/>\r<br>How should the consultant resolve this issue?<\/div><input type='hidden' name='question_id[]' id='qID_55' value='333044' \/><input type='hidden' id='answerType333044' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333044[]' id='answer-id-1303182' class='answer   answerof-333044 ' value='1303182'   \/><label for='answer-id-1303182' id='answer-label-1303182' class=' answer'><span>Inform users that the only way to create articles is from the Knowledge component.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333044[]' id='answer-id-1303183' class='answer   answerof-333044 ' value='1303183'   \/><label for='answer-id-1303183' id='answer-label-1303183' class=' answer'><span>Enable Read\/Write\/Create permissions for Knowledge articles.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333044[]' id='answer-id-1303184' class='answer   answerof-333044 ' value='1303184'   \/><label for='answer-id-1303184' id='answer-label-1303184' class=' answer'><span>Add the Manage Salesforce Knowledge permission to the user's profile.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-56' style=';'><div id='questionWrap-56'  class='   watupro-question-id-333045'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>56. <\/span>Universal Containers\u2019 support team requires its customers to submit their support inquiries via free <br \/>\r<br>form email (Outlook, Gmail, Yahoo, etc.). <br \/>\r<br>Additional requirements are listed below: <br \/>\r<br>* Support attachments up to 25 MB per inquiry <br \/>\r<br>* Under 2,500 inquiries per day <br \/>\r<br>Which configuration solution should a consultant recommend to meet these requirements?<\/div><input type='hidden' name='question_id[]' id='qID_56' value='333045' \/><input type='hidden' id='answerType333045' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333045[]' id='answer-id-1303185' class='answer   answerof-333045 ' value='1303185'   \/><label for='answer-id-1303185' id='answer-label-1303185' class=' answer'><span>On-Demand Email-to-Case<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333045[]' id='answer-id-1303186' class='answer   answerof-333045 ' value='1303186'   \/><label for='answer-id-1303186' id='answer-label-1303186' class=' answer'><span>Heroku Connect<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333045[]' id='answer-id-1303187' class='answer   answerof-333045 ' value='1303187'   \/><label for='answer-id-1303187' id='answer-label-1303187' class=' answer'><span>Email-to-Case<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-57' style=';'><div id='questionWrap-57'  class='   watupro-question-id-333046'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>57. <\/span>Cloud Kicks recently deployed an Omni-Channel implementation. A set of service agents that handle security-related issues have complained that case records are being routed to them incorrectly. <br \/>\r<br>What should a consultant do first to validate that the Omni-Channel implementation is routing correctly?<\/div><input type='hidden' name='question_id[]' id='qID_57' value='333046' \/><input type='hidden' id='answerType333046' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333046[]' id='answer-id-1303188' class='answer   answerof-333046 ' value='1303188'   \/><label for='answer-id-1303188' id='answer-label-1303188' class=' answer'><span>Open the relevant record being routed.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333046[]' id='answer-id-1303189' class='answer   answerof-333046 ' value='1303189'   \/><label for='answer-id-1303189' id='answer-label-1303189' class=' answer'><span>Debug Omni-Channel routing from Setup.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333046[]' id='answer-id-1303190' class='answer   answerof-333046 ' value='1303190'   \/><label for='answer-id-1303190' id='answer-label-1303190' class=' answer'><span>Open the Omni-Channel Supervisor tab.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-58' style=';'><div id='questionWrap-58'  class='   watupro-question-id-333047'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>58. <\/span>Cloud Kicks (CK) uses Lightning Dialer and one-click calling to initiate phone calls to customers. CK has recently received complaints from customers who have set their communication preferences to email only or text only. <br \/>\r<br>What is the most efficient solution the consultant should use to meet the requirements?<\/div><input type='hidden' name='question_id[]' id='qID_58' value='333047' \/><input type='hidden' id='answerType333047' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333047[]' id='answer-id-1303191' class='answer   answerof-333047 ' value='1303191'   \/><label for='answer-id-1303191' id='answer-label-1303191' class=' answer'><span>Remove the phone number from the page layout.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333047[]' id='answer-id-1303192' class='answer   answerof-333047 ' value='1303192'   \/><label for='answer-id-1303192' id='answer-label-1303192' class=' answer'><span>Use Dynamic Forms to hide the phone number.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333047[]' id='answer-id-1303193' class='answer   answerof-333047 ' value='1303193'   \/><label for='answer-id-1303193' id='answer-label-1303193' class=' answer'><span>Set the Contact Do Not Call field value to True.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-59' style=';'><div id='questionWrap-59'  class='   watupro-question-id-333048'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>59. <\/span>Cloud Kicks' customers use a proprietary ecommerce site to order customized shoes. While the shoes are being made, customers want to check their order status frequently. <br \/>\r<br>Which method should the consultant recommend to provide automated self-service on an ecommerce site?<\/div><input type='hidden' name='question_id[]' id='qID_59' value='333048' \/><input type='hidden' id='answerType333048' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333048[]' id='answer-id-1303194' class='answer   answerof-333048 ' value='1303194'   \/><label for='answer-id-1303194' id='answer-label-1303194' class=' answer'><span>Configure a Visual Remote Assistant.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333048[]' id='answer-id-1303195' class='answer   answerof-333048 ' value='1303195'   \/><label for='answer-id-1303195' id='answer-label-1303195' class=' answer'><span>Create an Einstein Bot.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333048[]' id='answer-id-1303196' class='answer   answerof-333048 ' value='1303196'   \/><label for='answer-id-1303196' id='answer-label-1303196' class=' answer'><span>Build a Screen Flow.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-60' style=';'><div id='questionWrap-60'  class='   watupro-question-id-333049'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>60. <\/span>Universal Containers implemented Case Management to support business-to-consumer (B2C) customers. One custom field includes the customer's Personal Identifiable Information (PII) dat <br \/>\r<br>a. When a case is submitted, an account manager requires Read-Only access and needs to view the customer's PII data. A support engineer requires Read and Write access but no visibility into the customer's PII data. <br \/>\r<br>Which solution should a consultant recommend to meet the requirements?<\/div><input type='hidden' name='question_id[]' id='qID_60' value='333049' \/><input type='hidden' id='answerType333049' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333049[]' id='answer-id-1303197' class='answer   answerof-333049 ' value='1303197'   \/><label for='answer-id-1303197' id='answer-label-1303197' class=' answer'><span>Configure View All for the Case object and field-level security.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333049[]' id='answer-id-1303198' class='answer   answerof-333049 ' value='1303198'   \/><label for='answer-id-1303198' id='answer-label-1303198' class=' answer'><span>Configure Case Team with Read Write and field-level security.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333049[]' id='answer-id-1303199' class='answer   answerof-333049 ' value='1303199'   \/><label for='answer-id-1303199' id='answer-label-1303199' class=' answer'><span>Configure OWD for the Case object and implement Salesforce Shield.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-61' style=';'><div id='questionWrap-61'  class='   watupro-question-id-333050'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>61. <\/span>Universal Containers (UC) has Excel files of customer data maintained by its service reps. All of the service reps have worked with the same <br \/>\r<br>customer contacts. UC wants to ensure that its Salesforce instance has clean data. <br \/>\r<br>Which best practice should a consultant recommend?<\/div><input type='hidden' name='question_id[]' id='qID_61' value='333050' \/><input type='hidden' id='answerType333050' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333050[]' id='answer-id-1303200' class='answer   answerof-333050 ' value='1303200'   \/><label for='answer-id-1303200' id='answer-label-1303200' class=' answer'><span>Deduplicate the data before importing into Salesforce.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333050[]' id='answer-id-1303201' class='answer   answerof-333050 ' value='1303201'   \/><label for='answer-id-1303201' id='answer-label-1303201' class=' answer'><span>Import the records and create a Flow to change the data type.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333050[]' id='answer-id-1303202' class='answer   answerof-333050 ' value='1303202'   \/><label for='answer-id-1303202' id='answer-label-1303202' class=' answer'><span>Import the records and use Duplicate Management.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-62' style=';'><div id='questionWrap-62'  class='   watupro-question-id-333051'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>62. <\/span>Universal Containers (UC) has a service-level agreement (SLA) with customers that requires an agent <br \/>\r<br>to take ownership of and respond to incoming cases within 2 hours of case creation. <br \/>\r<br>Which best practice will help UC meet its SLA?<\/div><input type='hidden' name='question_id[]' id='qID_62' value='333051' \/><input type='hidden' id='answerType333051' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333051[]' id='answer-id-1303203' class='answer   answerof-333051 ' value='1303203'   \/><label for='answer-id-1303203' id='answer-label-1303203' class=' answer'><span>Assign cases to queues and use Escalation Rules to escalate cases that remain unassigned to an agent within 1 hour.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333051[]' id='answer-id-1303204' class='answer   answerof-333051 ' value='1303204'   \/><label for='answer-id-1303204' id='answer-label-1303204' class=' answer'><span>Use Flow Builder to assign a task to all members of a queue if a case remains unassigned to any agent within 1 hour.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333051[]' id='answer-id-1303205' class='answer   answerof-333051 ' value='1303205'   \/><label for='answer-id-1303205' id='answer-label-1303205' class=' answer'><span>Use case auto-response rules to send an email to support managers within 1 hour of case creation.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-63' style=';'><div id='questionWrap-63'  class='   watupro-question-id-333052'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>63. <\/span>Universal Containers\u2019 customers prefer speaking to a live support agent for complex product issues. This results in a high volume of phone calls and customer dissatisfaction about long hold times. <br \/>\r<br>Which functionality should the consultant recommend to address the problem?<\/div><input type='hidden' name='question_id[]' id='qID_63' value='333052' \/><input type='hidden' id='answerType333052' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333052[]' id='answer-id-1303206' class='answer   answerof-333052 ' value='1303206'   \/><label for='answer-id-1303206' id='answer-label-1303206' class=' answer'><span>Embedded Chat window<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333052[]' id='answer-id-1303207' class='answer   answerof-333052 ' value='1303207'   \/><label for='answer-id-1303207' id='answer-label-1303207' class=' answer'><span>Contact requests<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333052[]' id='answer-id-1303208' class='answer   answerof-333052 ' value='1303208'   \/><label for='answer-id-1303208' id='answer-label-1303208' class=' answer'><span>Web-to-Case<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-64' style=';'><div id='questionWrap-64'  class='   watupro-question-id-333053'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>64. <\/span>Cloud Kicks (CK) supports customers through chat. Service agents have reported multiple instances where customers have used abusive language. CK wants a way to prevent abusive customers from starting future chat sessions. <br \/>\r<br>What is the recommended feature to meet the requirement?<\/div><input type='hidden' name='question_id[]' id='qID_64' value='333053' \/><input type='hidden' id='answerType333053' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333053[]' id='answer-id-1303209' class='answer   answerof-333053 ' value='1303209'   \/><label for='answer-id-1303209' id='answer-label-1303209' class=' answer'><span>Create sensitive data rules.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333053[]' id='answer-id-1303210' class='answer   answerof-333053 ' value='1303210'   \/><label for='answer-id-1303210' id='answer-label-1303210' class=' answer'><span>Enable Assistance Flag Configuration setting.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333053[]' id='answer-id-1303211' class='answer   answerof-333053 ' value='1303211'   \/><label for='answer-id-1303211' id='answer-label-1303211' class=' answer'><span>Create an IP blocking rule.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-65' style=';'><div id='questionWrap-65'  class='   watupro-question-id-333054'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>65. <\/span>Managers at Cloud Kicks often need to update the Case Type field for up to 75 cases at one time using list views. <br \/>\r<br>Which Service Console productivity tool should a consultant recommend?<\/div><input type='hidden' name='question_id[]' id='qID_65' value='333054' \/><input type='hidden' id='answerType333054' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333054[]' id='answer-id-1303212' class='answer   answerof-333054 ' value='1303212'   \/><label for='answer-id-1303212' id='answer-label-1303212' class=' answer'><span>Run a macro on each case.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333054[]' id='answer-id-1303213' class='answer   answerof-333054 ' value='1303213'   \/><label for='answer-id-1303213' id='answer-label-1303213' class=' answer'><span>Use a mass Quick Action.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333054[]' id='answer-id-1303214' class='answer   answerof-333054 ' value='1303214'   \/><label for='answer-id-1303214' id='answer-label-1303214' class=' answer'><span>Use a keyboard shortcut.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-66' style=';'><div id='questionWrap-66'  class='   watupro-question-id-333055'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>66. <\/span>How should a consultant configure a report that shows the average number of days that Cases stay open?<\/div><input type='hidden' name='question_id[]' id='qID_66' value='333055' \/><input type='hidden' id='answerType333055' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333055[]' id='answer-id-1303215' class='answer   answerof-333055 ' value='1303215'   \/><label for='answer-id-1303215' id='answer-label-1303215' class=' answer'><span>Create a formula field on Case to calculate the average age.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333055[]' id='answer-id-1303216' class='answer   answerof-333055 ' value='1303216'   \/><label for='answer-id-1303216' id='answer-label-1303216' class=' answer'><span>Create a report snapshot of the number of open Cases each day.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333055[]' id='answer-id-1303217' class='answer   answerof-333055 ' value='1303217'   \/><label for='answer-id-1303217' id='answer-label-1303217' class=' answer'><span>Use the standard Case age field on the resort.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-67' style=';'><div id='questionWrap-67'  class='   watupro-question-id-333056'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>67. <\/span>Cloud Kicks (CK) wants to explore having a full Incident Management, Swarming, and Change Management process to provide a foundation for its auditing and governance needs. CK also wants interactive recommendations for every department during this process. <br \/>\r<br>Besides implementing Incident Management and Service Cloud for Slack, what should a consultant recommend for the full solution?<\/div><input type='hidden' name='question_id[]' id='qID_67' value='333056' \/><input type='hidden' id='answerType333056' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333056[]' id='answer-id-1303218' class='answer   answerof-333056 ' value='1303218'   \/><label for='answer-id-1303218' id='answer-label-1303218' class=' answer'><span>Implement flow orchestration with Work Guides<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333056[]' id='answer-id-1303219' class='answer   answerof-333056 ' value='1303219'   \/><label for='answer-id-1303219' id='answer-label-1303219' class=' answer'><span>Implement a third-party app from AppExchange.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333056[]' id='answer-id-1303220' class='answer   answerof-333056 ' value='1303220'   \/><label for='answer-id-1303220' id='answer-label-1303220' class=' answer'><span>Implement Guidance for Success and Knowledge articles.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-68' style=';'><div id='questionWrap-68'  class='   watupro-question-id-333057'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>68. <\/span>Universal Containers (UC) recently expanded sales to Mexico and Canada. UC wants OmniChannel to route cases to agents who speak the customer's preferred language and have the right knowledge to solve the issue. <br \/>\r<br>Which solution should a consultant recommend to meet the requirements?<\/div><input type='hidden' name='question_id[]' id='qID_68' value='333057' \/><input type='hidden' id='answerType333057' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333057[]' id='answer-id-1303221' class='answer   answerof-333057 ' value='1303221'   \/><label for='answer-id-1303221' id='answer-label-1303221' class=' answer'><span>Configure Omni-Channel Skills-based Routing.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333057[]' id='answer-id-1303222' class='answer   answerof-333057 ' value='1303222'   \/><label for='answer-id-1303222' id='answer-label-1303222' class=' answer'><span>Configure Case Assignment rule and Omni-Channel Supervisor.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333057[]' id='answer-id-1303223' class='answer   answerof-333057 ' value='1303223'   \/><label for='answer-id-1303223' id='answer-label-1303223' class=' answer'><span>Configure Omni-Channel Queue-Based Routing.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-69' style=';'><div id='questionWrap-69'  class='   watupro-question-id-333058'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>69. <\/span>Universal Containers (UC) has regional contact centers around the world. UC has implemented Service Cloud with the organization wide default for Cases set to Private. The UC role hierarchy is set up by region. Support managers want to see support metrics for their region by default. UC needs a scalable solution. <br \/>\r<br>Which strategy should a consultant recommend?<\/div><input type='hidden' name='question_id[]' id='qID_69' value='333058' \/><input type='hidden' id='answerType333058' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333058[]' id='answer-id-1303224' class='answer   answerof-333058 ' value='1303224'   \/><label for='answer-id-1303224' id='answer-label-1303224' class=' answer'><span>Create a dashboard using Reporting Snapshots.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333058[]' id='answer-id-1303225' class='answer   answerof-333058 ' value='1303225'   \/><label for='answer-id-1303225' id='answer-label-1303225' class=' answer'><span>Create a dashboard for each support manager.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333058[]' id='answer-id-1303226' class='answer   answerof-333058 ' value='1303226'   \/><label for='answer-id-1303226' id='answer-label-1303226' class=' answer'><span>Create a Dynamic Dashboard.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-70' style=';'><div id='questionWrap-70'  class='   watupro-question-id-333059'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>70. <\/span>Universal Containers (UC) wants to improve case management by assigning cases to agents based on their relevant product specialization. UC also wants to automatically assign agents to the next case to evenly distribute the case workload. <br \/>\r<br>Which Omni-Channel feature meets the requirements?<\/div><input type='hidden' name='question_id[]' id='qID_70' value='333059' \/><input type='hidden' id='answerType333059' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333059[]' id='answer-id-1303227' class='answer   answerof-333059 ' value='1303227'   \/><label for='answer-id-1303227' id='answer-label-1303227' class=' answer'><span>Use the most available routing model.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333059[]' id='answer-id-1303228' class='answer   answerof-333059 ' value='1303228'   \/><label for='answer-id-1303228' id='answer-label-1303228' class=' answer'><span>Use Most Cases Closed report.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-333059[]' id='answer-id-1303229' class='answer   answerof-333059 ' value='1303229'   \/><label for='answer-id-1303229' id='answer-label-1303229' class=' answer'><span>Use the agents\u2019 Presence Status.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div style='display:none' id='question-71'>\n\t<div class='question-content'>\n\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/img\/loading.gif\" width=\"16\" height=\"16\" alt=\"Loading...\" title=\"Loading...\" \/>&nbsp;Loading...\t<\/div>\n<\/div>\n\n<br \/>\n\t\n\t\t\t<div class=\"watupro_buttons flex \" id=\"watuPROButtons8614\" >\n\t\t  <div id=\"prev-question\" style=\"display:none;\"><input type=\"button\" value=\"&lt; 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