{"id":88510,"date":"2024-09-18T03:56:15","date_gmt":"2024-09-18T03:56:15","guid":{"rendered":"https:\/\/www.dumpsbase.com\/freedumps\/?p=88510"},"modified":"2024-09-18T03:56:20","modified_gmt":"2024-09-18T03:56:20","slug":"latest-itil-dsv-exam-dumps-v8-02-your-path-to-success-in-itil-4-specialist-drive-stakeholder-value-certification-exam","status":"publish","type":"post","link":"https:\/\/www.dumpsbase.com\/freedumps\/latest-itil-dsv-exam-dumps-v8-02-your-path-to-success-in-itil-4-specialist-drive-stakeholder-value-certification-exam.html","title":{"rendered":"Latest ITIL-DSV Exam Dumps (V8.02) &#8211; Your Path to Success in ITIL 4 Specialist: Drive Stakeholder Value Certification Exam"},"content":{"rendered":"\n<p>To all the IT professionals who are looking to enhance their skills and advance their careers, the ITIL 4 Specialist: Drive Stakeholder Value certification is a great choice. It will benefit anyone who manages customer journeys, experiences, or expectations. DumpsBase is here to have you covered with the latest ITIL-DSV exam dumps, which ensure your success in the ITIL 4 Specialist: Drive Stakeholder Value exam. DumpsBase offers a meticulously curated set of ITIL-DSV exam questions that reflect the most current syllabus. Our expert team has gathered real exam questions to ensure that you have access to relevant and accurate information. This means you can focus on what truly matters &#8211; mastering the content needed to pass your ITIL-DSV exam. With DumpsBase&#8217;s ITIL-DSV exam dumps, you&#8217;re well-equipped to tackle the challenges of the ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) exam.<\/p>\n<h2>We offer <em><span style=\"background-color: #00ffff;\">ITIL-DSV free dumps<\/span><\/em>, so you can experience the quality of our latest dumps:<\/h2>\n<script>\n\t  window.fbAsyncInit = function() {\n\t    FB.init({\n\t      appId            : '622169541470367',\n\t      autoLogAppEvents : true,\n\t      xfbml            : true,\n\t      version          : 'v3.1'\n\t    });\n\t  };\n\t\n\t  (function(d, s, id){\n\t     var js, fjs = d.getElementsByTagName(s)[0];\n\t     if (d.getElementById(id)) {return;}\n\t     js = d.createElement(s); js.id = id;\n\t     js.src = \"https:\/\/connect.facebook.net\/en_US\/sdk.js\";\n\t     fjs.parentNode.insertBefore(js, fjs);\n\t   }(document, 'script', 'facebook-jssdk'));\n\t<\/script><script type=\"text\/javascript\" >\ndocument.addEventListener(\"DOMContentLoaded\", function(event) { \nif(!window.jQuery) alert(\"The important jQuery library is not properly loaded in your site. Your WordPress theme is probably missing the essential wp_head() call. You can switch to another theme and you will see that the plugin works fine and this notice disappears. If you are still not sure what to do you can contact us for help.\");\n});\n<\/script>  \n  \n<div  id=\"watupro_quiz\" class=\"quiz-area single-page-quiz\">\n<p id=\"submittingExam9012\" style=\"display:none;text-align:center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/img\/loading.gif\" width=\"16\" height=\"16\"><\/p>\n\n<div class=\"watupro-exam-description\" id=\"description-quiz-9012\"><\/div>\n\n<form action=\"\" method=\"post\" class=\"quiz-form\" id=\"quiz-9012\"  enctype=\"multipart\/form-data\" >\n<div class='watu-question ' id='question-1' style=';'><div id='questionWrap-1'  class='   watupro-question-id-353705'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>1. <\/span>An organization wants to grow its customer base as it is currently experiencing a decline in users. The target group includes people of 65+ of age, with at least one grandchild. <br \/>\r<br>During which stage is this usually done?<\/div><input type='hidden' name='question_id[]' id='qID_1' value='353705' \/><input type='hidden' id='answerType353705' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353705[]' id='answer-id-1380949' class='answer   answerof-353705 ' value='1380949'   \/><label for='answer-id-1380949' id='answer-label-1380949' class=' answer'><span>Define<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353705[]' id='answer-id-1380950' class='answer   answerof-353705 ' value='1380950'   \/><label for='answer-id-1380950' id='answer-label-1380950' class=' answer'><span>Ideate<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353705[]' id='answer-id-1380951' class='answer   answerof-353705 ' value='1380951'   \/><label for='answer-id-1380951' id='answer-label-1380951' class=' answer'><span>Empathize<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353705[]' id='answer-id-1380952' class='answer   answerof-353705 ' value='1380952'   \/><label for='answer-id-1380952' id='answer-label-1380952' class=' answer'><span>Prototype<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-2' style=';'><div id='questionWrap-2'  class='   watupro-question-id-353706'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>2. <\/span>An organization is rebranding and renovating its branches. As part of the renovation, the physical network cabling is to be upgraded. <br \/>\r<br>You are responsible to manage the supplier. <br \/>\r<br>How will you engage with the cabling provider?<\/div><input type='hidden' name='question_id[]' id='qID_2' value='353706' \/><input type='hidden' id='answerType353706' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353706[]' id='answer-id-1380953' class='answer   answerof-353706 ' value='1380953'   \/><label for='answer-id-1380953' id='answer-label-1380953' class=' answer'><span>Forecast the required demand and planning to the provider.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353706[]' id='answer-id-1380954' class='answer   answerof-353706 ' value='1380954'   \/><label for='answer-id-1380954' id='answer-label-1380954' class=' answer'><span>Focus on the value the cables are delivering to the bank and praise them for it.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353706[]' id='answer-id-1380955' class='answer   answerof-353706 ' value='1380955'   \/><label for='answer-id-1380955' id='answer-label-1380955' class=' answer'><span>Create user accounts for the provider during the onboarding stage.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353706[]' id='answer-id-1380956' class='answer   answerof-353706 ' value='1380956'   \/><label for='answer-id-1380956' id='answer-label-1380956' class=' answer'><span>Invite the provider as part of the project board.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-3' style=';'><div id='questionWrap-3'  class='   watupro-question-id-353707'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>3. <\/span>Which of the following is an advantage of a user community?<\/div><input type='hidden' name='question_id[]' id='qID_3' value='353707' \/><input type='hidden' id='answerType353707' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353707[]' id='answer-id-1380957' class='answer   answerof-353707 ' value='1380957'   \/><label for='answer-id-1380957' id='answer-label-1380957' class=' answer'><span>Super users are always available to help out users.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353707[]' id='answer-id-1380958' class='answer   answerof-353707 ' value='1380958'   \/><label for='answer-id-1380958' id='answer-label-1380958' class=' answer'><span>Peer support will reduce the risk of privacy violations.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353707[]' id='answer-id-1380959' class='answer   answerof-353707 ' value='1380959'   \/><label for='answer-id-1380959' id='answer-label-1380959' class=' answer'><span>Demand for user support decreases from the service provider.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353707[]' id='answer-id-1380960' class='answer   answerof-353707 ' value='1380960'   \/><label for='answer-id-1380960' id='answer-label-1380960' class=' answer'><span>A user community does not require any interference from the service provider.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-4' style=';'><div id='questionWrap-4'  class='   watupro-question-id-353708'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>4. <\/span>In consideration to the complaints of long waiting times, an organization wants to improve its service desk. <br \/>\r<br>Which is the most appropriate action that the Service Desk Manager should consider?<\/div><input type='hidden' name='question_id[]' id='qID_4' value='353708' \/><input type='hidden' id='answerType353708' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353708[]' id='answer-id-1380961' class='answer   answerof-353708 ' value='1380961'   \/><label for='answer-id-1380961' id='answer-label-1380961' class=' answer'><span>Investigate when the users are calling the service desk.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353708[]' id='answer-id-1380962' class='answer   answerof-353708 ' value='1380962'   \/><label for='answer-id-1380962' id='answer-label-1380962' class=' answer'><span>Merge the service desk and the engineering team to handle calls faster.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353708[]' id='answer-id-1380963' class='answer   answerof-353708 ' value='1380963'   \/><label for='answer-id-1380963' id='answer-label-1380963' class=' answer'><span>Modify the Service Level Agreement to allow longer waiting times.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353708[]' id='answer-id-1380964' class='answer   answerof-353708 ' value='1380964'   \/><label for='answer-id-1380964' id='answer-label-1380964' class=' answer'><span>Increase the number of service desk employees.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-5' style=';'><div id='questionWrap-5'  class='   watupro-question-id-353709'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>5. <\/span>An organization is considering outsourcing its data center. The Supplier Manager is analyzing the <br \/>\r<br>potential external service providers. <br \/>\r<br>Which factor should NOT be considered by the Supplier Manager in the decision making process?<\/div><input type='hidden' name='question_id[]' id='qID_5' value='353709' \/><input type='hidden' id='answerType353709' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353709[]' id='answer-id-1380965' class='answer   answerof-353709 ' value='1380965'   \/><label for='answer-id-1380965' id='answer-label-1380965' class=' answer'><span>Geographic presence<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353709[]' id='answer-id-1380966' class='answer   answerof-353709 ' value='1380966'   \/><label for='answer-id-1380966' id='answer-label-1380966' class=' answer'><span>Patents filed year to date<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353709[]' id='answer-id-1380967' class='answer   answerof-353709 ' value='1380967'   \/><label for='answer-id-1380967' id='answer-label-1380967' class=' answer'><span>Financial situation<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353709[]' id='answer-id-1380968' class='answer   answerof-353709 ' value='1380968'   \/><label for='answer-id-1380968' id='answer-label-1380968' class=' answer'><span>Size of the organization<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-6' style=';'><div id='questionWrap-6'  class='   watupro-question-id-353710'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>6. <\/span>An organization finds value in moving to a 'platform as a service' solution. The organization understands that it is crucial to optimize its own way of working to make this a success. <br \/>\r<br>What is this an example of?<\/div><input type='hidden' name='question_id[]' id='qID_6' value='353710' \/><input type='hidden' id='answerType353710' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353710[]' id='answer-id-1380969' class='answer   answerof-353710 ' value='1380969'   \/><label for='answer-id-1380969' id='answer-label-1380969' class=' answer'><span>Partnership<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353710[]' id='answer-id-1380970' class='answer   answerof-353710 ' value='1380970'   \/><label for='answer-id-1380970' id='answer-label-1380970' class=' answer'><span>Basic Relationship<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353710[]' id='answer-id-1380971' class='answer   answerof-353710 ' value='1380971'   \/><label for='answer-id-1380971' id='answer-label-1380971' class=' answer'><span>Cooperative Relationship<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353710[]' id='answer-id-1380972' class='answer   answerof-353710 ' value='1380972'   \/><label for='answer-id-1380972' id='answer-label-1380972' class=' answer'><span>Co-creation Relationship<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-7' style=';'><div id='questionWrap-7'  class='   watupro-question-id-353711'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>7. <\/span>An organization will navigate through a digital transformation. <br \/>\r<br>What would help the service provider to maintain a good relationship during this time of organizational change?<\/div><input type='hidden' name='question_id[]' id='qID_7' value='353711' \/><input type='hidden' id='answerType353711' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353711[]' id='answer-id-1380973' class='answer   answerof-353711 ' value='1380973'   \/><label for='answer-id-1380973' id='answer-label-1380973' class=' answer'><span>Carry out customer satisfaction surveys regularly and take action on the results.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353711[]' id='answer-id-1380974' class='answer   answerof-353711 ' value='1380974'   \/><label for='answer-id-1380974' id='answer-label-1380974' class=' answer'><span>Lower the billing margin during the transformation period.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353711[]' id='answer-id-1380975' class='answer   answerof-353711 ' value='1380975'   \/><label for='answer-id-1380975' id='answer-label-1380975' class=' answer'><span>Increase the service levels during the transformation period.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353711[]' id='answer-id-1380976' class='answer   answerof-353711 ' value='1380976'   \/><label for='answer-id-1380976' id='answer-label-1380976' class=' answer'><span>Guarantee all downtimes will be solved within the agreed targets.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-8' style=';'><div id='questionWrap-8'  class='   watupro-question-id-353712'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>8. <\/span>An organization is looking for a service provider to support the less critical services. <br \/>\r<br>How would you describe the needs of the organization?<\/div><input type='hidden' name='question_id[]' id='qID_8' value='353712' \/><input type='hidden' id='answerType353712' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353712[]' id='answer-id-1380977' class='answer   answerof-353712 ' value='1380977'   \/><label for='answer-id-1380977' id='answer-label-1380977' class=' answer'><span>Measurable financial targets to optimize the value of the service and total cost of ownership.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353712[]' id='answer-id-1380978' class='answer   answerof-353712 ' value='1380978'   \/><label for='answer-id-1380978' id='answer-label-1380978' class=' answer'><span>Utility based requirements linked to the current service solution to reduce the impact during the digital transformation.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353712[]' id='answer-id-1380979' class='answer   answerof-353712 ' value='1380979'   \/><label for='answer-id-1380979' id='answer-label-1380979' class=' answer'><span>Measurable outcomes and goals giving the service provider the opportunity to take ownership of the service it is providing.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353712[]' id='answer-id-1380980' class='answer   answerof-353712 ' value='1380980'   \/><label for='answer-id-1380980' id='answer-label-1380980' class=' answer'><span>Value-based value streams to be followed by the service provider with clear and measurable targets.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-9' style=';'><div id='questionWrap-9'  class='   watupro-question-id-353713'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>9. <\/span>A service provider is onboarding a large customer with a complex user base. <br \/>\r<br>It is advised that the service provider manages this as a:<\/div><input type='hidden' name='question_id[]' id='qID_9' value='353713' \/><input type='hidden' id='answerType353713' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353713[]' id='answer-id-1380981' class='answer   answerof-353713 ' value='1380981'   \/><label for='answer-id-1380981' id='answer-label-1380981' class=' answer'><span>Programme<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353713[]' id='answer-id-1380982' class='answer   answerof-353713 ' value='1380982'   \/><label for='answer-id-1380982' id='answer-label-1380982' class=' answer'><span>Project<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353713[]' id='answer-id-1380983' class='answer   answerof-353713 ' value='1380983'   \/><label for='answer-id-1380983' id='answer-label-1380983' class=' answer'><span>Emergency Change<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353713[]' id='answer-id-1380984' class='answer   answerof-353713 ' value='1380984'   \/><label for='answer-id-1380984' id='answer-label-1380984' class=' answer'><span>Normal Change<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-10' style=';'><div id='questionWrap-10'  class='   watupro-question-id-353714'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>10. <\/span>A start-up wants to launch a new service. <br \/>\r<br>As funding is limited, which of the following is the best technique that they can use?<\/div><input type='hidden' name='question_id[]' id='qID_10' value='353714' \/><input type='hidden' id='answerType353714' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353714[]' id='answer-id-1380985' class='answer   answerof-353714 ' value='1380985'   \/><label for='answer-id-1380985' id='answer-label-1380985' class=' answer'><span>Weighted Job First<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353714[]' id='answer-id-1380986' class='answer   answerof-353714 ' value='1380986'   \/><label for='answer-id-1380986' id='answer-label-1380986' class=' answer'><span>Minimum Viable Product<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353714[]' id='answer-id-1380987' class='answer   answerof-353714 ' value='1380987'   \/><label for='answer-id-1380987' id='answer-label-1380987' class=' answer'><span>Establish Pull<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353714[]' id='answer-id-1380988' class='answer   answerof-353714 ' value='1380988'   \/><label for='answer-id-1380988' id='answer-label-1380988' class=' answer'><span>User Story Mapping<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-11' style=';'><div id='questionWrap-11'  class='   watupro-question-id-353715'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>11. <\/span>After drawing the service value streams, some bottlenecks are apparent. To improve this, an organization will make use of:<\/div><input type='hidden' name='question_id[]' id='qID_11' value='353715' \/><input type='hidden' id='answerType353715' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353715[]' id='answer-id-1380989' class='answer   answerof-353715 ' value='1380989'   \/><label for='answer-id-1380989' id='answer-label-1380989' class=' answer'><span>User-Centered Design<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353715[]' id='answer-id-1380990' class='answer   answerof-353715 ' value='1380990'   \/><label for='answer-id-1380990' id='answer-label-1380990' class=' answer'><span>Lean Techniques<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353715[]' id='answer-id-1380991' class='answer   answerof-353715 ' value='1380991'   \/><label for='answer-id-1380991' id='answer-label-1380991' class=' answer'><span>Service Design Thinking<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353715[]' id='answer-id-1380992' class='answer   answerof-353715 ' value='1380992'   \/><label for='answer-id-1380992' id='answer-label-1380992' class=' answer'><span>Agile Development<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-12' style=';'><div id='questionWrap-12'  class='   watupro-question-id-353716'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>12. <\/span>A hotel organization launched an app to enable their customers to customize their menu during their stay. <br \/>\r<br>What is this an example of?<\/div><input type='hidden' name='question_id[]' id='qID_12' value='353716' \/><input type='hidden' id='answerType353716' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353716[]' id='answer-id-1380993' class='answer   answerof-353716 ' value='1380993'   \/><label for='answer-id-1380993' id='answer-label-1380993' class=' answer'><span>Wants<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353716[]' id='answer-id-1380994' class='answer   answerof-353716 ' value='1380994'   \/><label for='answer-id-1380994' id='answer-label-1380994' class=' answer'><span>Emotions<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353716[]' id='answer-id-1380995' class='answer   answerof-353716 ' value='1380995'   \/><label for='answer-id-1380995' id='answer-label-1380995' class=' answer'><span>Needs<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353716[]' id='answer-id-1380996' class='answer   answerof-353716 ' value='1380996'   \/><label for='answer-id-1380996' id='answer-label-1380996' class=' answer'><span>Stereotype<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-13' style=';'><div id='questionWrap-13'  class='   watupro-question-id-353717'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>13. <\/span>Through a virtual call with the Service Manager, a top consumer is complaining about the response time of the staff o delivering new laptops. However, all targets are met. The Service Manager listens to the issue, considers its importance, and proposes to review the Service Level Agreement. <br \/>\r<br>Which type of listening is the most appropriate for this situation?<\/div><input type='hidden' name='question_id[]' id='qID_13' value='353717' \/><input type='hidden' id='answerType353717' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353717[]' id='answer-id-1380997' class='answer   answerof-353717 ' value='1380997'   \/><label for='answer-id-1380997' id='answer-label-1380997' class=' answer'><span>Positive Listening<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353717[]' id='answer-id-1380998' class='answer   answerof-353717 ' value='1380998'   \/><label for='answer-id-1380998' id='answer-label-1380998' class=' answer'><span>Attentive Listening<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353717[]' id='answer-id-1380999' class='answer   answerof-353717 ' value='1380999'   \/><label for='answer-id-1380999' id='answer-label-1380999' class=' answer'><span>Selective Listening<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353717[]' id='answer-id-1381000' class='answer   answerof-353717 ' value='1381000'   \/><label for='answer-id-1381000' id='answer-label-1381000' class=' answer'><span>Empathic listening<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-14' style=';'><div id='questionWrap-14'  class='   watupro-question-id-353718'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>14. <\/span>An organization's business-critical service is experiencing frequent downtimes and slow performances. <br \/>\r<br>What do you suggest to improve the situation?<\/div><input type='hidden' name='question_id[]' id='qID_14' value='353718' \/><input type='hidden' id='answerType353718' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353718[]' id='answer-id-1381001' class='answer   answerof-353718 ' value='1381001'   \/><label for='answer-id-1381001' id='answer-label-1381001' class=' answer'><span>Improve the recovery time object of the critical services to minimize the impact on the service value.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353718[]' id='answer-id-1381002' class='answer   answerof-353718 ' value='1381002'   \/><label for='answer-id-1381002' id='answer-label-1381002' class=' answer'><span>Coordinate with the business to understand how the services are aligned to the business goals.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353718[]' id='answer-id-1381003' class='answer   answerof-353718 ' value='1381003'   \/><label for='answer-id-1381003' id='answer-label-1381003' class=' answer'><span>Scale up the underlying infrastructure to increase the resilience of the service.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353718[]' id='answer-id-1381004' class='answer   answerof-353718 ' value='1381004'   \/><label for='answer-id-1381004' id='answer-label-1381004' class=' answer'><span>Match the usage of the services to the downtimes and propose actions to spread the demand.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-15' style=';'><div id='questionWrap-15'  class='   watupro-question-id-353719'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>15. <\/span>An organization is looking for a service provider to support them in their digital transformation. <br \/>\r<br>As part of the service provider, what would be the first focus of your interactions?<\/div><input type='hidden' name='question_id[]' id='qID_15' value='353719' \/><input type='hidden' id='answerType353719' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353719[]' id='answer-id-1381005' class='answer   answerof-353719 ' value='1381005'   \/><label for='answer-id-1381005' id='answer-label-1381005' class=' answer'><span>Display the proof of the capabilities to deliver your products consistently.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353719[]' id='answer-id-1381006' class='answer   answerof-353719 ' value='1381006'   \/><label for='answer-id-1381006' id='answer-label-1381006' class=' answer'><span>Display solutions implemented at other customers within the same industry.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353719[]' id='answer-id-1381007' class='answer   answerof-353719 ' value='1381007'   \/><label for='answer-id-1381007' id='answer-label-1381007' class=' answer'><span>Understanding the customer purposes, issues, and needs.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353719[]' id='answer-id-1381008' class='answer   answerof-353719 ' value='1381008'   \/><label for='answer-id-1381008' id='answer-label-1381008' class=' answer'><span>Understanding the utility and warranty requirements to create the most value for the customers.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-16' style=';'><div id='questionWrap-16'  class='   watupro-question-id-353720'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>16. <\/span>A moment of truth is best described as:<\/div><input type='hidden' name='question_id[]' id='qID_16' value='353720' \/><input type='hidden' id='answerType353720' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353720[]' id='answer-id-1381009' class='answer   answerof-353720 ' value='1381009'   \/><label for='answer-id-1381009' id='answer-label-1381009' class=' answer'><span>The moment the agreement is signed as part of the offer phase.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353720[]' id='answer-id-1381010' class='answer   answerof-353720 ' value='1381010'   \/><label for='answer-id-1381010' id='answer-label-1381010' class=' answer'><span>The renewal of the contract when a deadline has been set.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353720[]' id='answer-id-1381011' class='answer   answerof-353720 ' value='1381011'   \/><label for='answer-id-1381011' id='answer-label-1381011' class=' answer'><span>A key touchpoint in which the user changes its impression of the service.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353720[]' id='answer-id-1381012' class='answer   answerof-353720 ' value='1381012'   \/><label for='answer-id-1381012' id='answer-label-1381012' class=' answer'><span>The moment when mutual readiness is assessed.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-17' style=';'><div id='questionWrap-17'  class='   watupro-question-id-353721'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>17. <\/span>A service provider is launching a new service. <br \/>\r<br>What is an appropriate method to encourage the demand for this service?<\/div><input type='hidden' name='question_id[]' id='qID_17' value='353721' \/><input type='hidden' id='answerType353721' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353721[]' id='answer-id-1381013' class='answer   answerof-353721 ' value='1381013'   \/><label for='answer-id-1381013' id='answer-label-1381013' class=' answer'><span>Introduce a freeze period before the deadline.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353721[]' id='answer-id-1381014' class='answer   answerof-353721 ' value='1381014'   \/><label for='answer-id-1381014' id='answer-label-1381014' class=' answer'><span>Add a cancellation fee to the order.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353721[]' id='answer-id-1381015' class='answer   answerof-353721 ' value='1381015'   \/><label for='answer-id-1381015' id='answer-label-1381015' class=' answer'><span>Set an early-bird price.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353721[]' id='answer-id-1381016' class='answer   answerof-353721 ' value='1381016'   \/><label for='answer-id-1381016' id='answer-label-1381016' class=' answer'><span>Increase the overall price of the service.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-18' style=';'><div id='questionWrap-18'  class='   watupro-question-id-353722'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>18. <\/span>A service provider has chosen a shift-left approach to deliver new services to its users. This approach has been challenging for some users. <br \/>\r<br>What could be the reason?<\/div><input type='hidden' name='question_id[]' id='qID_18' value='353722' \/><input type='hidden' id='answerType353722' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353722[]' id='answer-id-1381017' class='answer   answerof-353722 ' value='1381017'   \/><label for='answer-id-1381017' id='answer-label-1381017' class=' answer'><span>Users do not have sufficient skills to use the new tools.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353722[]' id='answer-id-1381018' class='answer   answerof-353722 ' value='1381018'   \/><label for='answer-id-1381018' id='answer-label-1381018' class=' answer'><span>No formal records under service provider's control.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353722[]' id='answer-id-1381019' class='answer   answerof-353722 ' value='1381019'   \/><label for='answer-id-1381019' id='answer-label-1381019' class=' answer'><span>Service can have privacy concerns for the users.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353722[]' id='answer-id-1381020' class='answer   answerof-353722 ' value='1381020'   \/><label for='answer-id-1381020' id='answer-label-1381020' class=' answer'><span>Service has limited scalability.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-19' style=';'><div id='questionWrap-19'  class='   watupro-question-id-353723'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>19. <\/span>A service provider is failing its service level targets on a monthly basis. The resolution time of priority 1 incidents is breached frequently. <br \/>\r<br>As the Incident Manager for the service provider, which action will you take?<\/div><input type='hidden' name='question_id[]' id='qID_19' value='353723' \/><input type='hidden' id='answerType353723' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353723[]' id='answer-id-1381021' class='answer   answerof-353723 ' value='1381021'   \/><label for='answer-id-1381021' id='answer-label-1381021' class=' answer'><span>Improve the triage step to guide priority 1 incidents to specialised groups.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353723[]' id='answer-id-1381022' class='answer   answerof-353723 ' value='1381022'   \/><label for='answer-id-1381022' id='answer-label-1381022' class=' answer'><span>Shift all service desk employees to the priority 1 incidents when they happen.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353723[]' id='answer-id-1381023' class='answer   answerof-353723 ' value='1381023'   \/><label for='answer-id-1381023' id='answer-label-1381023' class=' answer'><span>Add additional staff to the service desk team.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353723[]' id='answer-id-1381024' class='answer   answerof-353723 ' value='1381024'   \/><label for='answer-id-1381024' id='answer-label-1381024' class=' answer'><span>Remove the triage step as this slows down the incident resolution.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-20' style=';'><div id='questionWrap-20'  class='   watupro-question-id-353724'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>20. <\/span>A service provider wants to track if a customer is emotionally satisfied with the service it is providing. <br \/>\r<br>Which metric would help the MOST?<\/div><input type='hidden' name='question_id[]' id='qID_20' value='353724' \/><input type='hidden' id='answerType353724' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353724[]' id='answer-id-1381025' class='answer   answerof-353724 ' value='1381025'   \/><label for='answer-id-1381025' id='answer-label-1381025' class=' answer'><span>Number and frequency of users errors<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353724[]' id='answer-id-1381026' class='answer   answerof-353724 ' value='1381026'   \/><label for='answer-id-1381026' id='answer-label-1381026' class=' answer'><span>Customers churn rate<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353724[]' id='answer-id-1381027' class='answer   answerof-353724 ' value='1381027'   \/><label for='answer-id-1381027' id='answer-label-1381027' class=' answer'><span>Average rating given by the users to the service<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353724[]' id='answer-id-1381028' class='answer   answerof-353724 ' value='1381028'   \/><label for='answer-id-1381028' id='answer-label-1381028' class=' answer'><span>Number of transactions where users used the interface help<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-21' style=';'><div id='questionWrap-21'  class='   watupro-question-id-353725'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>21. <\/span>An organization is identifying the needs for a new service. To ensure that the service is going to be fit for purpose, the organization has defined some requirements. <br \/>\r<br>Which of the following is the best way to specify the requirements?<\/div><input type='hidden' name='question_id[]' id='qID_21' value='353725' \/><input type='hidden' id='answerType353725' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353725[]' id='answer-id-1381029' class='answer   answerof-353725 ' value='1381029'   \/><label for='answer-id-1381029' id='answer-label-1381029' class=' answer'><span>Not more than 15 minutes of data can be lost.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353725[]' id='answer-id-1381030' class='answer   answerof-353725 ' value='1381030'   \/><label for='answer-id-1381030' id='answer-label-1381030' class=' answer'><span>The service should be available 24\/7, 99,99% of the time.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353725[]' id='answer-id-1381031' class='answer   answerof-353725 ' value='1381031'   \/><label for='answer-id-1381031' id='answer-label-1381031' class=' answer'><span>The data should be kept recorded for 10 years.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353725[]' id='answer-id-1381032' class='answer   answerof-353725 ' value='1381032'   \/><label for='answer-id-1381032' id='answer-label-1381032' class=' answer'><span>The service should combine the data from different sources.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-22' style=';'><div id='questionWrap-22'  class='   watupro-question-id-353726'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>22. <\/span>What of the following is NOT an example of a service value driver?<\/div><input type='hidden' name='question_id[]' id='qID_22' value='353726' \/><input type='hidden' id='answerType353726' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353726[]' id='answer-id-1381033' class='answer   answerof-353726 ' value='1381033'   \/><label for='answer-id-1381033' id='answer-label-1381033' class=' answer'><span>Resetting the PIN code for the user<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353726[]' id='answer-id-1381034' class='answer   answerof-353726 ' value='1381034'   \/><label for='answer-id-1381034' id='answer-label-1381034' class=' answer'><span>A new cell phone for the user<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353726[]' id='answer-id-1381035' class='answer   answerof-353726 ' value='1381035'   \/><label for='answer-id-1381035' id='answer-label-1381035' class=' answer'><span>Automatically renewing the contract with the service provider<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353726[]' id='answer-id-1381036' class='answer   answerof-353726 ' value='1381036'   \/><label for='answer-id-1381036' id='answer-label-1381036' class=' answer'><span>Access to the mobile network of a service provider<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-23' style=';'><div id='questionWrap-23'  class='   watupro-question-id-353727'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>23. <\/span>The IT Manager of an organization is drafting the business case to move to the public cloud. The IT Manager seeks your advice to understand the approach that can be considered. <br \/>\r<br>What is the best approach that you will suggest?<\/div><input type='hidden' name='question_id[]' id='qID_23' value='353727' \/><input type='hidden' id='answerType353727' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353727[]' id='answer-id-1381037' class='answer   answerof-353727 ' value='1381037'   \/><label for='answer-id-1381037' id='answer-label-1381037' class=' answer'><span>Put continual improvement at the center of this initiative and use all the ITIL guiding principles.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353727[]' id='answer-id-1381038' class='answer   answerof-353727 ' value='1381038'   \/><label for='answer-id-1381038' id='answer-label-1381038' class=' answer'><span>Draw up a customer journey map of all different types of customers to understand the value the service brings.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353727[]' id='answer-id-1381039' class='answer   answerof-353727 ' value='1381039'   \/><label for='answer-id-1381039' id='answer-label-1381039' class=' answer'><span>Organize an onboarding workshop with all stakeholders early in the process, this will increase the customer's engagement.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353727[]' id='answer-id-1381040' class='answer   answerof-353727 ' value='1381040'   \/><label for='answer-id-1381040' id='answer-label-1381040' class=' answer'><span>Map out the SWOT analysis and perform a risk analysis to understand which services are ready to be migrated to the public cloud.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-24' style=';'><div id='questionWrap-24'  class='   watupro-question-id-353728'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>24. <\/span>A service provider is off-boarding a user. <br \/>\r<br>Which of the following actions is recommended?<\/div><input type='hidden' name='question_id[]' id='qID_24' value='353728' \/><input type='hidden' id='answerType353728' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353728[]' id='answer-id-1381041' class='answer   answerof-353728 ' value='1381041'   \/><label for='answer-id-1381041' id='answer-label-1381041' class=' answer'><span>Communicate to all stakeholders.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353728[]' id='answer-id-1381042' class='answer   answerof-353728 ' value='1381042'   \/><label for='answer-id-1381042' id='answer-label-1381042' class=' answer'><span>Perform a root cause analysis.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353728[]' id='answer-id-1381043' class='answer   answerof-353728 ' value='1381043'   \/><label for='answer-id-1381043' id='answer-label-1381043' class=' answer'><span>Ensure that all invoices are being paid.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353728[]' id='answer-id-1381044' class='answer   answerof-353728 ' value='1381044'   \/><label for='answer-id-1381044' id='answer-label-1381044' class=' answer'><span>Revoke access to the service.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-25' style=';'><div id='questionWrap-25'  class='   watupro-question-id-353729'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>25. <\/span>An organization is changing its training approach to shift the focus from product centric to the needs of the users. <br \/>\r<br>What of the following ITIL guiding principles is considered in this case?<\/div><input type='hidden' name='question_id[]' id='qID_25' value='353729' \/><input type='hidden' id='answerType353729' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353729[]' id='answer-id-1381045' class='answer   answerof-353729 ' value='1381045'   \/><label for='answer-id-1381045' id='answer-label-1381045' class=' answer'><span>Progress iteratively with feedback<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353729[]' id='answer-id-1381046' class='answer   answerof-353729 ' value='1381046'   \/><label for='answer-id-1381046' id='answer-label-1381046' class=' answer'><span>Start where you are<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353729[]' id='answer-id-1381047' class='answer   answerof-353729 ' value='1381047'   \/><label for='answer-id-1381047' id='answer-label-1381047' class=' answer'><span>Optimize and automate<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353729[]' id='answer-id-1381048' class='answer   answerof-353729 ' value='1381048'   \/><label for='answer-id-1381048' id='answer-label-1381048' class=' answer'><span>Focus on value<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-26' style=';'><div id='questionWrap-26'  class='   watupro-question-id-353730'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>26. <\/span>New users are onboarding the service of the service provider. <br \/>\r<br>You are asked to prepare the communication management strategy. <br \/>\r<br>Which stakeholders will be part of your plan?<\/div><input type='hidden' name='question_id[]' id='qID_26' value='353730' \/><input type='hidden' id='answerType353730' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353730[]' id='answer-id-1381049' class='answer   answerof-353730 ' value='1381049'   \/><label for='answer-id-1381049' id='answer-label-1381049' class=' answer'><span>Service Desk<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353730[]' id='answer-id-1381050' class='answer   answerof-353730 ' value='1381050'   \/><label for='answer-id-1381050' id='answer-label-1381050' class=' answer'><span>Service Level Manager<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353730[]' id='answer-id-1381051' class='answer   answerof-353730 ' value='1381051'   \/><label for='answer-id-1381051' id='answer-label-1381051' class=' answer'><span>Relationship Manager<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353730[]' id='answer-id-1381052' class='answer   answerof-353730 ' value='1381052'   \/><label for='answer-id-1381052' id='answer-label-1381052' class=' answer'><span>Account Manager<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-27' style=';'><div id='questionWrap-27'  class='   watupro-question-id-353731'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>27. <\/span>Customers who love to eat organic food are an example of which category?<\/div><input type='hidden' name='question_id[]' id='qID_27' value='353731' \/><input type='hidden' id='answerType353731' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353731[]' id='answer-id-1381053' class='answer   answerof-353731 ' value='1381053'   \/><label for='answer-id-1381053' id='answer-label-1381053' class=' answer'><span>Behavioural market category<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353731[]' id='answer-id-1381054' class='answer   answerof-353731 ' value='1381054'   \/><label for='answer-id-1381054' id='answer-label-1381054' class=' answer'><span>Geographic market category<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353731[]' id='answer-id-1381055' class='answer   answerof-353731 ' value='1381055'   \/><label for='answer-id-1381055' id='answer-label-1381055' class=' answer'><span>Psychographic market category<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353731[]' id='answer-id-1381056' class='answer   answerof-353731 ' value='1381056'   \/><label for='answer-id-1381056' id='answer-label-1381056' class=' answer'><span>Demographic market category<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-28' style=';'><div id='questionWrap-28'  class='   watupro-question-id-353732'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>28. <\/span>After onboarding, the customers can access the service provider's mobile network. <br \/>\r<br>What is this an example of?<\/div><input type='hidden' name='question_id[]' id='qID_28' value='353732' \/><input type='hidden' id='answerType353732' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353732[]' id='answer-id-1381057' class='answer   answerof-353732 ' value='1381057'   \/><label for='answer-id-1381057' id='answer-label-1381057' class=' answer'><span>Provision of access to resources<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353732[]' id='answer-id-1381058' class='answer   answerof-353732 ' value='1381058'   \/><label for='answer-id-1381058' id='answer-label-1381058' class=' answer'><span>Interaction with operant service provider resources<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353732[]' id='answer-id-1381059' class='answer   answerof-353732 ' value='1381059'   \/><label for='answer-id-1381059' id='answer-label-1381059' class=' answer'><span>Joint Service actions<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353732[]' id='answer-id-1381060' class='answer   answerof-353732 ' value='1381060'   \/><label for='answer-id-1381060' id='answer-label-1381060' class=' answer'><span>Transfer of goods<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-29' style=';'><div id='questionWrap-29'  class='   watupro-question-id-353733'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>29. <\/span>A service provider is onboarding new users. To ensure that the user is allowed to access the service, it requires a copy of the user's ID. <br \/>\r<br>What is this an example of?<\/div><input type='hidden' name='question_id[]' id='qID_29' value='353733' \/><input type='hidden' id='answerType353733' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353733[]' id='answer-id-1381061' class='answer   answerof-353733 ' value='1381061'   \/><label for='answer-id-1381061' id='answer-label-1381061' class=' answer'><span>Security restrictions<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353733[]' id='answer-id-1381062' class='answer   answerof-353733 ' value='1381062'   \/><label for='answer-id-1381062' id='answer-label-1381062' class=' answer'><span>User enabling requirements<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353733[]' id='answer-id-1381063' class='answer   answerof-353733 ' value='1381063'   \/><label for='answer-id-1381063' id='answer-label-1381063' class=' answer'><span>Role based access management<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-353733[]' id='answer-id-1381064' class='answer   answerof-353733 ' value='1381064'   \/><label for='answer-id-1381064' id='answer-label-1381064' class=' answer'><span>Multi-factor Authentication<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-30' style=';'><div id='questionWrap-30'  class='   watupro-question-id-353734'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>30. <\/span>A service provider is losing its customers at a rapid pace. 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