{"id":668,"date":"2018-06-30T07:57:00","date_gmt":"2018-06-30T07:57:00","guid":{"rendered":"https:\/\/dumps.dumpsbase.com\/?p=668"},"modified":"2019-03-04T02:51:49","modified_gmt":"2019-03-04T02:51:49","slug":"itil-f-2011-exam-dumps","status":"publish","type":"post","link":"https:\/\/www.dumpsbase.com\/freedumps\/itil-f-2011-exam-dumps.html","title":{"rendered":"Free ITIL-F 2011 exam Dumps ,ITIL-F2011 Exam PDF download"},"content":{"rendered":"<p>ITIL enables you to fully benefit from proven best practices in IT and is relevant to anyone involved in the delivery or support of IT services.<\/p>\n<p>ITIL is aligned with various international quality standards including ISO\/IEC 20000 (IT Service Management Code of Practice) and has been adopted by thousands of organisations worldwide, such as NASA, the UK National Health Service (NHS) and Disney.<\/p>\n<p>Today we share ITIL-F 2011 exam Dumps here,ITIL-F 2011 is the entry level certification, providing general awareness of the key elements, terminology and concepts of ITIL.It is free,and help you to pass easy!<\/p>\n<p><strong><span style=\"font-size: 18pt; color: #ff6600;\">Free ITIL-F 2011 Dumps online test<\/span><\/strong><\/p>\n<script>\n\t  window.fbAsyncInit = function() {\n\t    FB.init({\n\t      appId            : '622169541470367',\n\t      autoLogAppEvents : true,\n\t      xfbml            : true,\n\t      version          : 'v3.1'\n\t    });\n\t  };\n\t\n\t  (function(d, s, id){\n\t     var js, fjs = d.getElementsByTagName(s)[0];\n\t     if (d.getElementById(id)) {return;}\n\t     js = d.createElement(s); js.id = id;\n\t     js.src = \"https:\/\/connect.facebook.net\/en_US\/sdk.js\";\n\t     fjs.parentNode.insertBefore(js, fjs);\n\t   }(document, 'script', 'facebook-jssdk'));\n\t<\/script><script type=\"text\/javascript\" >\ndocument.addEventListener(\"DOMContentLoaded\", function(event) { \nif(!window.jQuery) alert(\"The important jQuery library is not properly loaded in your site. Your WordPress theme is probably missing the essential wp_head() call. You can switch to another theme and you will see that the plugin works fine and this notice disappears. If you are still not sure what to do you can contact us for help.\");\n});\n<\/script>  \n  \n<div  id=\"watupro_quiz\" class=\"quiz-area single-page-quiz\">\n<p id=\"submittingExam268\" style=\"display:none;text-align:center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/img\/loading.gif\" width=\"16\" height=\"16\"><\/p>\n\n<div class=\"watupro-exam-description\" id=\"description-quiz-268\"><\/div>\n\n<form action=\"\" method=\"post\" class=\"quiz-form\" id=\"quiz-268\"  enctype=\"multipart\/form-data\" >\n<div class='watu-question ' id='question-1' style=';'><div id='questionWrap-1'  class='   watupro-question-id-5212'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>1. <\/span>Which one of the following statements BEST describes a definitive media library (DML)?<\/div><input type='hidden' name='question_id[]' id='qID_1' value='5212' \/><input type='hidden' id='answerType5212' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5212[]' id='answer-id-21977' class='answer   answerof-5212 ' value='21977'   \/><label for='answer-id-21977' id='answer-label-21977' class=' answer'><span>A secure location where definitive hardware spares are held<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5212[]' id='answer-id-21978' class='answer   answerof-5212 ' value='21978'   \/><label for='answer-id-21978' id='answer-label-21978' class=' answer'><span>A secure library where definitive authorized versions of all media configuration items (CIs) are stored and protected<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5212[]' id='answer-id-21979' class='answer   answerof-5212 ' value='21979'   \/><label for='answer-id-21979' id='answer-label-21979' class=' answer'><span>A database that contains definitions of all media CIs<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5212[]' id='answer-id-21980' class='answer   answerof-5212 ' value='21980'   \/><label for='answer-id-21980' id='answer-label-21980' class=' answer'><span>A secure library where definitive authorized versions of all software and back-ups are stored and protected<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-2' style=';'><div id='questionWrap-2'  class='   watupro-question-id-5213'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>2. <\/span>Which one of the following is it the responsibility of supplier management to negotiate and agree?<\/div><input type='hidden' name='question_id[]' id='qID_2' value='5213' \/><input type='hidden' id='answerType5213' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5213[]' id='answer-id-21981' class='answer   answerof-5213 ' value='21981'   \/><label for='answer-id-21981' id='answer-label-21981' class=' answer'><span>Service level agreements (SLAs)<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5213[]' id='answer-id-21982' class='answer   answerof-5213 ' value='21982'   \/><label for='answer-id-21982' id='answer-label-21982' class=' answer'><span>Third-party contracts<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5213[]' id='answer-id-21983' class='answer   answerof-5213 ' value='21983'   \/><label for='answer-id-21983' id='answer-label-21983' class=' answer'><span>The service portfolio<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5213[]' id='answer-id-21984' class='answer   answerof-5213 ' value='21984'   \/><label for='answer-id-21984' id='answer-label-21984' class=' answer'><span>Operational level agreements (OLAs)<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-3' style=';'><div id='questionWrap-3'  class='   watupro-question-id-5214'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>3. <\/span>Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?<\/div><input type='hidden' name='question_id[]' id='qID_3' value='5214' \/><input type='hidden' id='answerType5214' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5214[]' id='answer-id-21985' class='answer   answerof-5214 ' value='21985'   \/><label for='answer-id-21985' id='answer-label-21985' class=' answer'><span>To ensure that a service can be managed and operated in accordance with constraints specified during design<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5214[]' id='answer-id-21986' class='answer   answerof-5214 ' value='21986'   \/><label for='answer-id-21986' id='answer-label-21986' class=' answer'><span>To design and develop capabilities for service management<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5214[]' id='answer-id-21987' class='answer   answerof-5214 ' value='21987'   \/><label for='answer-id-21987' id='answer-label-21987' class=' answer'><span>To provide good-quality knowledge and information about services<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5214[]' id='answer-id-21988' class='answer   answerof-5214 ' value='21988'   \/><label for='answer-id-21988' id='answer-label-21988' class=' answer'><span>To plan the resources required to manage a release<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-4' style=';'><div id='questionWrap-4'  class='   watupro-question-id-5215'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>4. <\/span>Recovery sites<\/div><input type='hidden' name='question_id[]' id='qID_4' value='5215' \/><input type='hidden' id='answerType5215' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5215[]' id='answer-id-21989' class='answer   answerof-5215 ' value='21989'   \/><label for='answer-id-21989' id='answer-label-21989' class=' answer'><span>1, 2 and 3 only<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5215[]' id='answer-id-21990' class='answer   answerof-5215 ' value='21990'   \/><label for='answer-id-21990' id='answer-label-21990' class=' answer'><span>All of the above<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5215[]' id='answer-id-21991' class='answer   answerof-5215 ' value='21991'   \/><label for='answer-id-21991' id='answer-label-21991' class=' answer'><span>1, 3 and 4 only<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5215[]' id='answer-id-21992' class='answer   answerof-5215 ' value='21992'   \/><label for='answer-id-21992' id='answer-label-21992' class=' answer'><span>1 and 3 only<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-5' style=';'><div id='questionWrap-5'  class='   watupro-question-id-5216'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>5. <\/span>Which stage of the service lifecycle is MOST concerned with defining policies and objectives?<\/div><input type='hidden' name='question_id[]' id='qID_5' value='5216' \/><input type='hidden' id='answerType5216' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5216[]' id='answer-id-21993' class='answer   answerof-5216 ' value='21993'   \/><label for='answer-id-21993' id='answer-label-21993' class=' answer'><span>Service design<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5216[]' id='answer-id-21994' class='answer   answerof-5216 ' value='21994'   \/><label for='answer-id-21994' id='answer-label-21994' class=' answer'><span>Service transition<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5216[]' id='answer-id-21995' class='answer   answerof-5216 ' value='21995'   \/><label for='answer-id-21995' id='answer-label-21995' class=' answer'><span>Continual service improvement<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5216[]' id='answer-id-21996' class='answer   answerof-5216 ' value='21996'   \/><label for='answer-id-21996' id='answer-label-21996' class=' answer'><span>Service operation<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-6' style=';'><div id='questionWrap-6'  class='   watupro-question-id-5217'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>6. <\/span>Detection and monitoring<\/div><input type='hidden' name='question_id[]' id='qID_6' value='5217' \/><input type='hidden' id='answerType5217' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5217[]' id='answer-id-21997' class='answer   answerof-5217 ' value='21997'   \/><label for='answer-id-21997' id='answer-label-21997' class=' answer'><span>1, 2 and 3 only<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5217[]' id='answer-id-21998' class='answer   answerof-5217 ' value='21998'   \/><label for='answer-id-21998' id='answer-label-21998' class=' answer'><span>1, 3 and 4 only<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5217[]' id='answer-id-21999' class='answer   answerof-5217 ' value='21999'   \/><label for='answer-id-21999' id='answer-label-21999' class=' answer'><span>2, 3 and 4 only<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5217[]' id='answer-id-22000' class='answer   answerof-5217 ' value='22000'   \/><label for='answer-id-22000' id='answer-label-22000' class=' answer'><span>All of the above<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-7' style=';'><div id='questionWrap-7'  class='   watupro-question-id-5218'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>7. <\/span>Which one of the following is the BEST definition of reliability?<\/div><input type='hidden' name='question_id[]' id='qID_7' value='5218' \/><input type='hidden' id='answerType5218' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5218[]' id='answer-id-22001' class='answer   answerof-5218 ' value='22001'   \/><label for='answer-id-22001' id='answer-label-22001' class=' answer'><span>The availability of a service or component<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5218[]' id='answer-id-22002' class='answer   answerof-5218 ' value='22002'   \/><label for='answer-id-22002' id='answer-label-22002' class=' answer'><span>The level of risk that affects a service or process<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5218[]' id='answer-id-22003' class='answer   answerof-5218 ' value='22003'   \/><label for='answer-id-22003' id='answer-label-22003' class=' answer'><span>How long a service or configuration item (CI) can perform its function without failing<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5218[]' id='answer-id-22004' class='answer   answerof-5218 ' value='22004'   \/><label for='answer-id-22004' id='answer-label-22004' class=' answer'><span>How quickly a service or component can be restored to normal working order<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-8' style=';'><div id='questionWrap-8'  class='   watupro-question-id-5219'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>8. <\/span>Which one of the following is NOT the responsibility of service catalogue management?<\/div><input type='hidden' name='question_id[]' id='qID_8' value='5219' \/><input type='hidden' id='answerType5219' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5219[]' id='answer-id-22005' class='answer   answerof-5219 ' value='22005'   \/><label for='answer-id-22005' id='answer-label-22005' class=' answer'><span>Ensuring that information in the service catalogue is accurate<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5219[]' id='answer-id-22006' class='answer   answerof-5219 ' value='22006'   \/><label for='answer-id-22006' id='answer-label-22006' class=' answer'><span>Ensuring that service level agreements are maintained<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5219[]' id='answer-id-22007' class='answer   answerof-5219 ' value='22007'   \/><label for='answer-id-22007' id='answer-label-22007' class=' answer'><span>Ensuring that information in the service catalogue is consistent with information in the service portfolio<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5219[]' id='answer-id-22008' class='answer   answerof-5219 ' value='22008'   \/><label for='answer-id-22008' id='answer-label-22008' class=' answer'><span>Ensuring that all operational services are recorded in the service catalogue<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-9' style=';'><div id='questionWrap-9'  class='   watupro-question-id-5220'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>9. <\/span>Which one of the following is an objective of release and deployment management?<\/div><input type='hidden' name='question_id[]' id='qID_9' value='5220' \/><input type='hidden' id='answerType5220' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5220[]' id='answer-id-22009' class='answer   answerof-5220 ' value='22009'   \/><label for='answer-id-22009' id='answer-label-22009' class=' answer'><span>To standardize methods and procedures used for efficient and prompt handling of all changes<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5220[]' id='answer-id-22010' class='answer   answerof-5220 ' value='22010'   \/><label for='answer-id-22010' id='answer-label-22010' class=' answer'><span>To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5220[]' id='answer-id-22011' class='answer   answerof-5220 ' value='22011'   \/><label for='answer-id-22011' id='answer-label-22011' class=' answer'><span>To ensure that the overall business risk of change is optimized<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5220[]' id='answer-id-22012' class='answer   answerof-5220 ' value='22012'   \/><label for='answer-id-22012' id='answer-label-22012' class=' answer'><span>To define and agree release and deployment plans with customers and stakeholders<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-10' style=';'><div id='questionWrap-10'  class='   watupro-question-id-5221'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>10. <\/span>Which one of the following statements is CORRECT?<\/div><input type='hidden' name='question_id[]' id='qID_10' value='5221' \/><input type='hidden' id='answerType5221' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5221[]' id='answer-id-22013' class='answer   answerof-5221 ' value='22013'   \/><label for='answer-id-22013' id='answer-label-22013' class=' answer'><span>The configuration management system is part of the known error database<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5221[]' id='answer-id-22014' class='answer   answerof-5221 ' value='22014'   \/><label for='answer-id-22014' id='answer-label-22014' class=' answer'><span>The service knowledge management system is part of the configuration management system<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5221[]' id='answer-id-22015' class='answer   answerof-5221 ' value='22015'   \/><label for='answer-id-22015' id='answer-label-22015' class=' answer'><span>The configuration management system is part of the service knowledge management system<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5221[]' id='answer-id-22016' class='answer   answerof-5221 ' value='22016'   \/><label for='answer-id-22016' id='answer-label-22016' class=' answer'><span>The configuration management system is part of the configuration management database<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-11' style=';'><div id='questionWrap-11'  class='   watupro-question-id-5222'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>11. <\/span>Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of &quot;the four Ps.&quot; <br \/>\r<br>What are these four Ps?<\/div><input type='hidden' name='question_id[]' id='qID_11' value='5222' \/><input type='hidden' id='answerType5222' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5222[]' id='answer-id-22017' class='answer   answerof-5222 ' value='22017'   \/><label for='answer-id-22017' id='answer-label-22017' class=' answer'><span>People, process, partners, performance<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5222[]' id='answer-id-22018' class='answer   answerof-5222 ' value='22018'   \/><label for='answer-id-22018' id='answer-label-22018' class=' answer'><span>Performance, process, products, problems<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5222[]' id='answer-id-22019' class='answer   answerof-5222 ' value='22019'   \/><label for='answer-id-22019' id='answer-label-22019' class=' answer'><span>People, process, products, partners<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5222[]' id='answer-id-22020' class='answer   answerof-5222 ' value='22020'   \/><label for='answer-id-22020' id='answer-label-22020' class=' answer'><span>People, products, perspective, partners<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-12' style=';'><div id='questionWrap-12'  class='   watupro-question-id-5223'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>12. <\/span>Risk assessment<\/div><input type='hidden' name='question_id[]' id='qID_12' value='5223' \/><input type='hidden' id='answerType5223' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5223[]' id='answer-id-22021' class='answer   answerof-5223 ' value='22021'   \/><label for='answer-id-22021' id='answer-label-22021' class=' answer'><span>1, 2 and 4 only<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5223[]' id='answer-id-22022' class='answer   answerof-5223 ' value='22022'   \/><label for='answer-id-22022' id='answer-label-22022' class=' answer'><span>1, 2 and 3 only<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5223[]' id='answer-id-22023' class='answer   answerof-5223 ' value='22023'   \/><label for='answer-id-22023' id='answer-label-22023' class=' answer'><span>2, 3 and 4 only<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5223[]' id='answer-id-22024' class='answer   answerof-5223 ' value='22024'   \/><label for='answer-id-22024' id='answer-label-22024' class=' answer'><span>1, 3 and 4 only<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-13' style=';'><div id='questionWrap-13'  class='   watupro-question-id-5224'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>13. <\/span>What is the BEST description of an operational level agreement (OLA)?<\/div><input type='hidden' name='question_id[]' id='qID_13' value='5224' \/><input type='hidden' id='answerType5224' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5224[]' id='answer-id-22025' class='answer   answerof-5224 ' value='22025'   \/><label for='answer-id-22025' id='answer-label-22025' class=' answer'><span>An agreement between the service provider and another part of the same organization<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5224[]' id='answer-id-22026' class='answer   answerof-5224 ' value='22026'   \/><label for='answer-id-22026' id='answer-label-22026' class=' answer'><span>An agreement between the service provider and an external organization<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5224[]' id='answer-id-22027' class='answer   answerof-5224 ' value='22027'   \/><label for='answer-id-22027' id='answer-label-22027' class=' answer'><span>A document that describes to a customer how services will be operated on a day-to-day basis<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5224[]' id='answer-id-22028' class='answer   answerof-5224 ' value='22028'   \/><label for='answer-id-22028' id='answer-label-22028' class=' answer'><span>A document that describes business services to operational staff<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-14' style=';'><div id='questionWrap-14'  class='   watupro-question-id-5225'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>14. <\/span>Which one of the following generates demand for services?<\/div><input type='hidden' name='question_id[]' id='qID_14' value='5225' \/><input type='hidden' id='answerType5225' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5225[]' id='answer-id-22029' class='answer   answerof-5225 ' value='22029'   \/><label for='answer-id-22029' id='answer-label-22029' class=' answer'><span>Infrastructure trends<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5225[]' id='answer-id-22030' class='answer   answerof-5225 ' value='22030'   \/><label for='answer-id-22030' id='answer-label-22030' class=' answer'><span>Patterns of business activity (PBA)<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5225[]' id='answer-id-22031' class='answer   answerof-5225 ' value='22031'   \/><label for='answer-id-22031' id='answer-label-22031' class=' answer'><span>Cost of providing support<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5225[]' id='answer-id-22032' class='answer   answerof-5225 ' value='22032'   \/><label for='answer-id-22032' id='answer-label-22032' class=' answer'><span>Service level agreements (SLA)<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-15' style=';'><div id='questionWrap-15'  class='   watupro-question-id-5226'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>15. <\/span>Which one of the following is an objective of service transition?<\/div><input type='hidden' name='question_id[]' id='qID_15' value='5226' \/><input type='hidden' id='answerType5226' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5226[]' id='answer-id-22033' class='answer   answerof-5226 ' value='22033'   \/><label for='answer-id-22033' id='answer-label-22033' class=' answer'><span>To negotiate service levels for new services<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5226[]' id='answer-id-22034' class='answer   answerof-5226 ' value='22034'   \/><label for='answer-id-22034' id='answer-label-22034' class=' answer'><span>To ensure that service changes create the expected business value<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5226[]' id='answer-id-22035' class='answer   answerof-5226 ' value='22035'   \/><label for='answer-id-22035' id='answer-label-22035' class=' answer'><span>To minimize the impact of service outages on day-to-day business activities<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5226[]' id='answer-id-22036' class='answer   answerof-5226 ' value='22036'   \/><label for='answer-id-22036' id='answer-label-22036' class=' answer'><span>To plan and manage entries in the service catalogue<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-16' style=';'><div id='questionWrap-16'  class='   watupro-question-id-5227'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>16. <\/span>Which one of the following is the BEST definition of an event?<\/div><input type='hidden' name='question_id[]' id='qID_16' value='5227' \/><input type='hidden' id='answerType5227' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5227[]' id='answer-id-22037' class='answer   answerof-5227 ' value='22037'   \/><label for='answer-id-22037' id='answer-label-22037' class=' answer'><span>Any change of state that has significance for the management of a configuration item (CI) or IT service<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5227[]' id='answer-id-22038' class='answer   answerof-5227 ' value='22038'   \/><label for='answer-id-22038' id='answer-label-22038' class=' answer'><span>An unplanned interruption to an IT service or a reduction in the quality of an IT service<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5227[]' id='answer-id-22039' class='answer   answerof-5227 ' value='22039'   \/><label for='answer-id-22039' id='answer-label-22039' class=' answer'><span>The unknown cause of one or more incidents that have an impact on an IT service<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5227[]' id='answer-id-22040' class='answer   answerof-5227 ' value='22040'   \/><label for='answer-id-22040' id='answer-label-22040' class=' answer'><span>Reducing or eliminating the cause of an incident or problem<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-17' style=';'><div id='questionWrap-17'  class='   watupro-question-id-5228'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>17. <\/span>Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?<\/div><input type='hidden' name='question_id[]' id='qID_17' value='5228' \/><input type='hidden' id='answerType5228' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5228[]' id='answer-id-22041' class='answer   answerof-5228 ' value='22041'   \/><label for='answer-id-22041' id='answer-label-22041' class=' answer'><span>To decide how IT will engage with suppliers during the service lifecycle<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5228[]' id='answer-id-22042' class='answer   answerof-5228 ' value='22042'   \/><label for='answer-id-22042' id='answer-label-22042' class=' answer'><span>To proactively prevent all outages to IT services<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5228[]' id='answer-id-22043' class='answer   answerof-5228 ' value='22043'   \/><label for='answer-id-22043' id='answer-label-22043' class=' answer'><span>To design and build processes which will meet business needs<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5228[]' id='answer-id-22044' class='answer   answerof-5228 ' value='22044'   \/><label for='answer-id-22044' id='answer-label-22044' class=' answer'><span>To deliver and manage IT services at agreed levels to business users and customers<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-18' style=';'><div id='questionWrap-18'  class='   watupro-question-id-5229'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>18. <\/span>Which one of the following is the BEST description of a major incident?<\/div><input type='hidden' name='question_id[]' id='qID_18' value='5229' \/><input type='hidden' id='answerType5229' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5229[]' id='answer-id-22045' class='answer   answerof-5229 ' value='22045'   \/><label for='answer-id-22045' id='answer-label-22045' class=' answer'><span>An incident which is so complex that it requires root cause analysis before a workaround can be found<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5229[]' id='answer-id-22046' class='answer   answerof-5229 ' value='22046'   \/><label for='answer-id-22046' id='answer-label-22046' class=' answer'><span>An incident which requires a large number of people to resolve<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5229[]' id='answer-id-22047' class='answer   answerof-5229 ' value='22047'   \/><label for='answer-id-22047' id='answer-label-22047' class=' answer'><span>An incident logged by a senior manager<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5229[]' id='answer-id-22048' class='answer   answerof-5229 ' value='22048'   \/><label for='answer-id-22048' id='answer-label-22048' class=' answer'><span>An incident which has a high priority or a high impact on the business<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-19' style=';'><div id='questionWrap-19'  class='   watupro-question-id-5230'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>19. <\/span>Designing availability into a proposed solution<\/div><input type='hidden' name='question_id[]' id='qID_19' value='5230' \/><input type='hidden' id='answerType5230' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5230[]' id='answer-id-22049' class='answer   answerof-5230 ' value='22049'   \/><label for='answer-id-22049' id='answer-label-22049' class=' answer'><span>None of the above<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5230[]' id='answer-id-22050' class='answer   answerof-5230 ' value='22050'   \/><label for='answer-id-22050' id='answer-label-22050' class=' answer'><span>Both of the above<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5230[]' id='answer-id-22051' class='answer   answerof-5230 ' value='22051'   \/><label for='answer-id-22051' id='answer-label-22051' class=' answer'><span>1 only<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5230[]' id='answer-id-22052' class='answer   answerof-5230 ' value='22052'   \/><label for='answer-id-22052' id='answer-label-22052' class=' answer'><span>2 only<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-20' style=';'><div id='questionWrap-20'  class='   watupro-question-id-5231'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>20. <\/span>Which one of the following would NOT involve event management?<\/div><input type='hidden' name='question_id[]' id='qID_20' value='5231' \/><input type='hidden' id='answerType5231' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5231[]' id='answer-id-22053' class='answer   answerof-5231 ' value='22053'   \/><label for='answer-id-22053' id='answer-label-22053' class=' answer'><span>Intrusion detection<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5231[]' id='answer-id-22054' class='answer   answerof-5231 ' value='22054'   \/><label for='answer-id-22054' id='answer-label-22054' class=' answer'><span>Recording and monitoring environmental conditions in the data centre<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5231[]' id='answer-id-22055' class='answer   answerof-5231 ' value='22055'   \/><label for='answer-id-22055' id='answer-label-22055' class=' answer'><span>Recording service desk staff absence<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-5231[]' id='answer-id-22056' class='answer   answerof-5231 ' value='22056'   \/><label for='answer-id-22056' id='answer-label-22056' class=' answer'><span>Monitoring the status of configuration items<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div style='display:none' id='question-21'>\n\t<div class='question-content'>\n\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/img\/loading.gif\" width=\"16\" height=\"16\" alt=\"Loading...\" title=\"Loading...\" \/>&nbsp;Loading...\t<\/div>\n<\/div>\n\n<br \/>\n\t\n\t\t\t<div class=\"watupro_buttons flex \" id=\"watuPROButtons268\" >\n\t\t  <div id=\"prev-question\" style=\"display:none;\"><input type=\"button\" value=\"&lt; Previous\" onclick=\"WatuPRO.nextQuestion(event, 'previous');\"\/><\/div>\t\t  \t\t  \t\t   \n\t\t   \t  \t\t<div><input type=\"button\" name=\"action\" class=\"watupro-submit-button\" 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