{"id":61856,"date":"2023-08-05T06:53:52","date_gmt":"2023-08-05T06:53:52","guid":{"rendered":"https:\/\/www.dumpsbase.com\/freedumps\/?p=61856"},"modified":"2023-08-05T06:53:57","modified_gmt":"2023-08-05T06:53:57","slug":"choose-servicenow-cis-itsm-dumps-v9-02-to-prepare-for-cis-it-service-management-certification-exam-well","status":"publish","type":"post","link":"https:\/\/www.dumpsbase.com\/freedumps\/choose-servicenow-cis-itsm-dumps-v9-02-to-prepare-for-cis-it-service-management-certification-exam-well.html","title":{"rendered":"Choose ServiceNow CIS-ITSM Dumps V9.02 to Prepare for CIS IT Service Management Certification Exam Well"},"content":{"rendered":"\n<p>The ServiceNow Certified Implementation Specialist &#8211; IT Service Management CIS-ITSM exam validates your skills and knowledge in IT service management. If you&#8217;re planning to take the ServiceNow CIS-ITSM exam, you&#8217;ll be pleased to know that updated CIS-ITSM dumps of DumpsBase with 190 questions and answers are now available to help you prepare for the exam. By giving these dumps questions, you can prepare yourself for the real ServiceNow CIS-ITSM in an organized manner. The current version of ServiceNow CIS-ITSM dumps is V9.02, which includes questions and answers that cover all the topics required to pass the CIS-ITSM exam. With the help of the updated dumps, you can feel confident and well-prepared when you take the CIS-ITSM exam.<\/p>\n<h2>Get the following <em><span style=\"background-color: #00ff00;\">free CIS-ITSM dumps demo<\/span><\/em> and check online for verifying:<\/h2>\n<script>\n\t  window.fbAsyncInit = function() {\n\t    FB.init({\n\t      appId            : '622169541470367',\n\t      autoLogAppEvents : true,\n\t      xfbml            : true,\n\t      version          : 'v3.1'\n\t    });\n\t  };\n\t\n\t  (function(d, s, id){\n\t     var js, fjs = d.getElementsByTagName(s)[0];\n\t     if (d.getElementById(id)) {return;}\n\t     js = d.createElement(s); js.id = id;\n\t     js.src = \"https:\/\/connect.facebook.net\/en_US\/sdk.js\";\n\t     fjs.parentNode.insertBefore(js, fjs);\n\t   }(document, 'script', 'facebook-jssdk'));\n\t<\/script><script type=\"text\/javascript\" >\ndocument.addEventListener(\"DOMContentLoaded\", function(event) { \nif(!window.jQuery) alert(\"The important jQuery library is not properly loaded in your site. Your WordPress theme is probably missing the essential wp_head() call. You can switch to another theme and you will see that the plugin works fine and this notice disappears. If you are still not sure what to do you can contact us for help.\");\n});\n<\/script>  \n  \n<div  id=\"watupro_quiz\" class=\"quiz-area single-page-quiz\">\n<p id=\"submittingExam7510\" style=\"display:none;text-align:center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/img\/loading.gif\" width=\"16\" height=\"16\"><\/p>\n\n<div class=\"watupro-exam-description\" id=\"description-quiz-7510\"><\/div>\n\n<form action=\"\" method=\"post\" class=\"quiz-form\" id=\"quiz-7510\"  enctype=\"multipart\/form-data\" >\n<div class='watu-question ' id='question-1' style=';'><div id='questionWrap-1'  class='   watupro-question-id-276465'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>1. <\/span>Given the class structure shown below, which types of CIs will be included in a report run against the cmdb_ci_computer table? <br \/>\r<br><br><img decoding=\"async\" width=384 height=203 id=\"\u56fe\u7247 1\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/uploads\/2023\/07\/image001-29.jpg\"><br><\/div><input type='hidden' name='question_id[]' id='qID_1' value='276465' \/><input type='hidden' id='answerType276465' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276465[]' id='answer-id-1088043' class='answer   answerof-276465 ' value='1088043'   \/><label for='answer-id-1088043' id='answer-label-1088043' class=' answer'><span>Just CIs defined directly in cmdb_ci_computer<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276465[]' id='answer-id-1088044' class='answer   answerof-276465 ' value='1088044'   \/><label for='answer-id-1088044' id='answer-label-1088044' class=' answer'><span>CIs defined directly in cmdb_ci_computer and all parent classes<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276465[]' id='answer-id-1088045' class='answer   answerof-276465 ' value='1088045'   \/><label for='answer-id-1088045' id='answer-label-1088045' class=' answer'><span>CIs defined directly in cmdb_ci_computer and all child classes<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-2' style=';'><div id='questionWrap-2'  class='   watupro-question-id-276466'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>2. <\/span>Which field from the configuration item will automatically populate in the Assignment group field of an incident record?<\/div><input type='hidden' name='question_id[]' id='qID_2' value='276466' \/><input type='hidden' id='answerType276466' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276466[]' id='answer-id-1088046' class='answer   answerof-276466 ' value='1088046'   \/><label for='answer-id-1088046' id='answer-label-1088046' class=' answer'><span>Managed by<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276466[]' id='answer-id-1088047' class='answer   answerof-276466 ' value='1088047'   \/><label for='answer-id-1088047' id='answer-label-1088047' class=' answer'><span>Support group<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276466[]' id='answer-id-1088048' class='answer   answerof-276466 ' value='1088048'   \/><label for='answer-id-1088048' id='answer-label-1088048' class=' answer'><span>Approval group<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276466[]' id='answer-id-1088049' class='answer   answerof-276466 ' value='1088049'   \/><label for='answer-id-1088049' id='answer-label-1088049' class=' answer'><span>Change group<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-3' style=';'><div id='questionWrap-3'  class='   watupro-question-id-276467'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>3. <\/span>Which of the following are defined for a given change model? (Choose three.)<\/div><input type='hidden' name='question_id[]' id='qID_3' value='276467' \/><input type='hidden' id='answerType276467' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276467[]' id='answer-id-1088050' class='answer   answerof-276467 ' value='1088050'   \/><label for='answer-id-1088050' id='answer-label-1088050' class=' answer'><span>Phase transitions<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276467[]' id='answer-id-1088051' class='answer   answerof-276467 ' value='1088051'   \/><label for='answer-id-1088051' id='answer-label-1088051' class=' answer'><span>State model<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276467[]' id='answer-id-1088052' class='answer   answerof-276467 ' value='1088052'   \/><label for='answer-id-1088052' id='answer-label-1088052' class=' answer'><span>State transition conditions<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276467[]' id='answer-id-1088053' class='answer   answerof-276467 ' value='1088053'   \/><label for='answer-id-1088053' id='answer-label-1088053' class=' answer'><span>Phase model<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276467[]' id='answer-id-1088054' class='answer   answerof-276467 ' value='1088054'   \/><label for='answer-id-1088054' id='answer-label-1088054' class=' answer'><span>State transitions<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-4' style=';'><div id='questionWrap-4'  class='   watupro-question-id-276468'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>4. <\/span>When is a change task for Post Implementation Review created for an unauthorized change?<\/div><input type='hidden' name='question_id[]' id='qID_4' value='276468' \/><input type='hidden' id='answerType276468' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276468[]' id='answer-id-1088055' class='answer   answerof-276468 ' value='1088055'   \/><label for='answer-id-1088055' id='answer-label-1088055' class=' answer'><span>When the change request moves to Close<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276468[]' id='answer-id-1088056' class='answer   answerof-276468 ' value='1088056'   \/><label for='answer-id-1088056' id='answer-label-1088056' class=' answer'><span>When a change manager accepts the change<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276468[]' id='answer-id-1088057' class='answer   answerof-276468 ' value='1088057'   \/><label for='answer-id-1088057' id='answer-label-1088057' class=' answer'><span>When the change request moves to a state of Review<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276468[]' id='answer-id-1088058' class='answer   answerof-276468 ' value='1088058'   \/><label for='answer-id-1088058' id='answer-label-1088058' class=' answer'><span>When the change request moves to a state of Assess<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-5' style=';'><div id='questionWrap-5'  class='   watupro-question-id-276469'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>5. <\/span>Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?<\/div><input type='hidden' name='question_id[]' id='qID_5' value='276469' \/><input type='hidden' id='answerType276469' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276469[]' id='answer-id-1088059' class='answer   answerof-276469 ' value='1088059'   \/><label for='answer-id-1088059' id='answer-label-1088059' class=' answer'><span>Reports<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276469[]' id='answer-id-1088060' class='answer   answerof-276469 ' value='1088060'   \/><label for='answer-id-1088060' id='answer-label-1088060' class=' answer'><span>CI Class Manager<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276469[]' id='answer-id-1088061' class='answer   answerof-276469 ' value='1088061'   \/><label for='answer-id-1088061' id='answer-label-1088061' class=' answer'><span>Application Menus<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276469[]' id='answer-id-1088062' class='answer   answerof-276469 ' value='1088062'   \/><label for='answer-id-1088062' id='answer-label-1088062' class=' answer'><span>Dependency View<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-6' style=';'><div id='questionWrap-6'  class='   watupro-question-id-276470'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>6. <\/span>Which of the following cannot be defined or set through a Catalog UI Policy?<\/div><input type='hidden' name='question_id[]' id='qID_6' value='276470' \/><input type='hidden' id='answerType276470' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276470[]' id='answer-id-1088063' class='answer   answerof-276470 ' value='1088063'   \/><label for='answer-id-1088063' id='answer-label-1088063' class=' answer'><span>Setting a variable to mandatory<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276470[]' id='answer-id-1088064' class='answer   answerof-276470 ' value='1088064'   \/><label for='answer-id-1088064' id='answer-label-1088064' class=' answer'><span>Apply a requirement to all form views<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276470[]' id='answer-id-1088065' class='answer   answerof-276470 ' value='1088065'   \/><label for='answer-id-1088065' id='answer-label-1088065' class=' answer'><span>Setting a catalog category to visible<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276470[]' id='answer-id-1088066' class='answer   answerof-276470 ' value='1088066'   \/><label for='answer-id-1088066' id='answer-label-1088066' class=' answer'><span>Setting a variable to read-only<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-7' style=';'><div id='questionWrap-7'  class='   watupro-question-id-276471'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>7. <\/span>Which type of catalog item should be used to create an incident record from the portal?<\/div><input type='hidden' name='question_id[]' id='qID_7' value='276471' \/><input type='hidden' id='answerType276471' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276471[]' id='answer-id-1088067' class='answer   answerof-276471 ' value='1088067'   \/><label for='answer-id-1088067' id='answer-label-1088067' class=' answer'><span>Incident Template<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276471[]' id='answer-id-1088068' class='answer   answerof-276471 ' value='1088068'   \/><label for='answer-id-1088068' id='answer-label-1088068' class=' answer'><span>Request Item<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276471[]' id='answer-id-1088069' class='answer   answerof-276471 ' value='1088069'   \/><label for='answer-id-1088069' id='answer-label-1088069' class=' answer'><span>Order Guide<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276471[]' id='answer-id-1088070' class='answer   answerof-276471 ' value='1088070'   \/><label for='answer-id-1088070' id='answer-label-1088070' class=' answer'><span>Record Producer<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-8' style=';'><div id='questionWrap-8'  class='   watupro-question-id-276472'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>8. <\/span>Which incident management roles are activated by installing the ITSM Roles plugin (com.snc.itsm.roles)? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_8' value='276472' \/><input type='hidden' id='answerType276472' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276472[]' id='answer-id-1088071' class='answer   answerof-276472 ' value='1088071'   \/><label for='answer-id-1088071' id='answer-label-1088071' class=' answer'><span>sn_incident_read<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276472[]' id='answer-id-1088072' class='answer   answerof-276472 ' value='1088072'   \/><label for='answer-id-1088072' id='answer-label-1088072' class=' answer'><span>itsm_incident_read<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276472[]' id='answer-id-1088073' class='answer   answerof-276472 ' value='1088073'   \/><label for='answer-id-1088073' id='answer-label-1088073' class=' answer'><span>incident_manager<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276472[]' id='answer-id-1088074' class='answer   answerof-276472 ' value='1088074'   \/><label for='answer-id-1088074' id='answer-label-1088074' class=' answer'><span>sn_incident_write<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276472[]' id='answer-id-1088075' class='answer   answerof-276472 ' value='1088075'   \/><label for='answer-id-1088075' id='answer-label-1088075' class=' answer'><span>itsm_incident_write<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-9' style=';'><div id='questionWrap-9'  class='   watupro-question-id-276473'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>9. <\/span>A customer requests that when the Service Desk agent clicks on the information icon for the Caller's name, the quick view frame shows only the following fields: <br \/>\r<br>User name - <br \/>\r<br>Manager name - <br \/>\r<br>Email Address - <br \/>\r<br>Employee ID - <br \/>\r<br>How would you modify the quick view frame?<\/div><input type='hidden' name='question_id[]' id='qID_9' value='276473' \/><input type='hidden' id='answerType276473' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276473[]' id='answer-id-1088076' class='answer   answerof-276473 ' value='1088076'   \/><label for='answer-id-1088076' id='answer-label-1088076' class=' answer'><span>Update the sys_popup view for the user table<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276473[]' id='answer-id-1088077' class='answer   answerof-276473 ' value='1088077'   \/><label for='answer-id-1088077' id='answer-label-1088077' class=' answer'><span>Update the sys_quick view for the caller table<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276473[]' id='answer-id-1088078' class='answer   answerof-276473 ' value='1088078'   \/><label for='answer-id-1088078' id='answer-label-1088078' class=' answer'><span>Update the sys_popup view for the caller table<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276473[]' id='answer-id-1088079' class='answer   answerof-276473 ' value='1088079'   \/><label for='answer-id-1088079' id='answer-label-1088079' class=' answer'><span>Update the sys_quick view for the user table<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-10' style=';'><div id='questionWrap-10'  class='   watupro-question-id-276474'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>10. <\/span>Your customer has built a mature knowledge base, with articles targeted to internal audiences -which are technical. Other articles are written for end users, with simple instructions. From the Incident form, the agents would like to be able to identify which articles are visible to the callers. <br \/>\r<br>What feature would you use, to satisfy this requirement?<\/div><input type='hidden' name='question_id[]' id='qID_10' value='276474' \/><input type='hidden' id='answerType276474' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276474[]' id='answer-id-1088080' class='answer   answerof-276474 ' value='1088080'   \/><label for='answer-id-1088080' id='answer-label-1088080' class=' answer'><span>Internal\/External Highlighting<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276474[]' id='answer-id-1088081' class='answer   answerof-276474 ' value='1088081'   \/><label for='answer-id-1088081' id='answer-label-1088081' class=' answer'><span>Search as User<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276474[]' id='answer-id-1088082' class='answer   answerof-276474 ' value='1088082'   \/><label for='answer-id-1088082' id='answer-label-1088082' class=' answer'><span>Show User Viewable<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276474[]' id='answer-id-1088083' class='answer   answerof-276474 ' value='1088083'   \/><label for='answer-id-1088083' id='answer-label-1088083' class=' answer'><span>User Only View<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-11' style=';'><div id='questionWrap-11'  class='   watupro-question-id-276475'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>11. <\/span>Your customer is using the baseline Create Incident Catalog Item and would like to add a few additional input fields. <br \/>\r<br>How should you update the catalog item?<\/div><input type='hidden' name='question_id[]' id='qID_11' value='276475' \/><input type='hidden' id='answerType276475' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276475[]' id='answer-id-1088084' class='answer   answerof-276475 ' value='1088084'   \/><label for='answer-id-1088084' id='answer-label-1088084' class=' answer'><span>Edit in Catalog Item Designer<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276475[]' id='answer-id-1088085' class='answer   answerof-276475 ' value='1088085'   \/><label for='answer-id-1088085' id='answer-label-1088085' class=' answer'><span>Edit in Item Designer<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276475[]' id='answer-id-1088086' class='answer   answerof-276475 ' value='1088086'   \/><label for='answer-id-1088086' id='answer-label-1088086' class=' answer'><span>Edit in Catalog Builder<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276475[]' id='answer-id-1088087' class='answer   answerof-276475 ' value='1088087'   \/><label for='answer-id-1088087' id='answer-label-1088087' class=' answer'><span>Edit in Form Designer<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-12' style=';'><div id='questionWrap-12'  class='   watupro-question-id-276476'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>12. <\/span>Your customer is complaining that Service Desk users keep accidentally assigning Incidents to the Network CAB, instead of Network Support. <br \/>\r<br>You have confirmed that: <br \/>\r<br>The Network Support group record has the Group types: Incident and Change <br \/>\r<br>The Network CAB group record has the Group type: Change <br \/>\r<br>What could you do on the incident form, for the Assignment Group field, to resolve this issue?<\/div><input type='hidden' name='question_id[]' id='qID_12' value='276476' \/><input type='hidden' id='answerType276476' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276476[]' id='answer-id-1088088' class='answer   answerof-276476 ' value='1088088'   \/><label for='answer-id-1088088' id='answer-label-1088088' class=' answer'><span>Add a UI action to hide the Network CAB group from the list<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276476[]' id='answer-id-1088089' class='answer   answerof-276476 ' value='1088089'   \/><label for='answer-id-1088089' id='answer-label-1088089' class=' answer'><span>Add a UI action to provide an error message if the Network CAB group is selected<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276476[]' id='answer-id-1088090' class='answer   answerof-276476 ' value='1088090'   \/><label for='answer-id-1088090' id='answer-label-1088090' class=' answer'><span>Add Dictionary Override to specify the Incident group Reference Qualifier<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276476[]' id='answer-id-1088091' class='answer   answerof-276476 ' value='1088091'   \/><label for='answer-id-1088091' id='answer-label-1088091' class=' answer'><span>Modify the choice list to include only the appropriate group types<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-13' style=';'><div id='questionWrap-13'  class='   watupro-question-id-276477'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>13. <\/span>Which Agent workspace feature gives agents automatic search results that show possible solutions for records they open?<\/div><input type='hidden' name='question_id[]' id='qID_13' value='276477' \/><input type='hidden' id='answerType276477' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276477[]' id='answer-id-1088092' class='answer   answerof-276477 ' value='1088092'   \/><label for='answer-id-1088092' id='answer-label-1088092' class=' answer'><span>Chat Bot<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276477[]' id='answer-id-1088093' class='answer   answerof-276477 ' value='1088093'   \/><label for='answer-id-1088093' id='answer-label-1088093' class=' answer'><span>Related Search Results<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276477[]' id='answer-id-1088094' class='answer   answerof-276477 ' value='1088094'   \/><label for='answer-id-1088094' id='answer-label-1088094' class=' answer'><span>Knowledge Bases<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276477[]' id='answer-id-1088095' class='answer   answerof-276477 ' value='1088095'   \/><label for='answer-id-1088095' id='answer-label-1088095' class=' answer'><span>Intelligent Agent<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276477[]' id='answer-id-1088096' class='answer   answerof-276477 ' value='1088096'   \/><label for='answer-id-1088096' id='answer-label-1088096' class=' answer'><span>Agent Assist<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-14' style=';'><div id='questionWrap-14'  class='   watupro-question-id-276478'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>14. <\/span>Which capability provides visibility to data joined between multiple tables?<\/div><input type='hidden' name='question_id[]' id='qID_14' value='276478' \/><input type='hidden' id='answerType276478' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276478[]' id='answer-id-1088097' class='answer   answerof-276478 ' value='1088097'   \/><label for='answer-id-1088097' id='answer-label-1088097' class=' answer'><span>Database Views<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276478[]' id='answer-id-1088098' class='answer   answerof-276478 ' value='1088098'   \/><label for='answer-id-1088098' id='answer-label-1088098' class=' answer'><span>Metric Tables<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276478[]' id='answer-id-1088099' class='answer   answerof-276478 ' value='1088099'   \/><label for='answer-id-1088099' id='answer-label-1088099' class=' answer'><span>Published Reports<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276478[]' id='answer-id-1088100' class='answer   answerof-276478 ' value='1088100'   \/><label for='answer-id-1088100' id='answer-label-1088100' class=' answer'><span>Custom Tables<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276478[]' id='answer-id-1088101' class='answer   answerof-276478 ' value='1088101'   \/><label for='answer-id-1088101' id='answer-label-1088101' class=' answer'><span>Breakdown Sources<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-15' style=';'><div id='questionWrap-15'  class='   watupro-question-id-276479'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>15. <\/span>What tools are available to the assignee to help resolve an Incident? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_15' value='276479' \/><input type='hidden' id='answerType276479' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276479[]' id='answer-id-1088102' class='answer   answerof-276479 ' value='1088102'   \/><label for='answer-id-1088102' id='answer-label-1088102' class=' answer'><span>Knowledge Articles<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276479[]' id='answer-id-1088103' class='answer   answerof-276479 ' value='1088103'   \/><label for='answer-id-1088103' id='answer-label-1088103' class=' answer'><span>Workarounds<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276479[]' id='answer-id-1088104' class='answer   answerof-276479 ' value='1088104'   \/><label for='answer-id-1088104' id='answer-label-1088104' class=' answer'><span>CI Class Manager<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276479[]' id='answer-id-1088105' class='answer   answerof-276479 ' value='1088105'   \/><label for='answer-id-1088105' id='answer-label-1088105' class=' answer'><span>Incident Overview Dashboard<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276479[]' id='answer-id-1088106' class='answer   answerof-276479 ' value='1088106'   \/><label for='answer-id-1088106' id='answer-label-1088106' class=' answer'><span>Enterprise CMDB Dashboard<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-16' style=';'><div id='questionWrap-16'  class='   watupro-question-id-276480'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>16. <\/span>When using Inbound Email Actions, what happens if an email is received which has no watermark or reference number?<\/div><input type='hidden' name='question_id[]' id='qID_16' value='276480' \/><input type='hidden' id='answerType276480' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276480[]' id='answer-id-1088107' class='answer   answerof-276480 ' value='1088107'   \/><label for='answer-id-1088107' id='answer-label-1088107' class=' answer'><span>New incident created from the message<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276480[]' id='answer-id-1088108' class='answer   answerof-276480 ' value='1088108'   \/><label for='answer-id-1088108' id='answer-label-1088108' class=' answer'><span>New interaction is created from the message<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276480[]' id='answer-id-1088109' class='answer   answerof-276480 ' value='1088109'   \/><label for='answer-id-1088109' id='answer-label-1088109' class=' answer'><span>Email is rejected and auto-reply sent to sender<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276480[]' id='answer-id-1088110' class='answer   answerof-276480 ' value='1088110'   \/><label for='answer-id-1088110' id='answer-label-1088110' class=' answer'><span>New case is created from the message<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-17' style=';'><div id='questionWrap-17'  class='   watupro-question-id-276481'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>17. <\/span>Under what circumstances, should you use the Communicate workaround Related Link on the Problem record?<\/div><input type='hidden' name='question_id[]' id='qID_17' value='276481' \/><input type='hidden' id='answerType276481' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276481[]' id='answer-id-1088111' class='answer   answerof-276481 ' value='1088111'   \/><label for='answer-id-1088111' id='answer-label-1088111' class=' answer'><span>The workaround is helpful information for the Callers on the Problem's related Incidents (open)<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276481[]' id='answer-id-1088112' class='answer   answerof-276481 ' value='1088112'   \/><label for='answer-id-1088112' id='answer-label-1088112' class=' answer'><span>The workaround should be published to a knowledge article, visible from the portal<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276481[]' id='answer-id-1088113' class='answer   answerof-276481 ' value='1088113'   \/><label for='answer-id-1088113' id='answer-label-1088113' class=' answer'><span>The workaround is helpful information for the members of the Problem's Assignment Group<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276481[]' id='answer-id-1088114' class='answer   answerof-276481 ' value='1088114'   \/><label for='answer-id-1088114' id='answer-label-1088114' class=' answer'><span>The workaround is helpful information for the members of the Problem's Work notes list<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-18' style=';'><div id='questionWrap-18'  class='   watupro-question-id-276482'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>18. <\/span>Which interface is designed for tier 1 IT agents who solve internal or external customer issues?<\/div><input type='hidden' name='question_id[]' id='qID_18' value='276482' \/><input type='hidden' id='answerType276482' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276482[]' id='answer-id-1088115' class='answer   answerof-276482 ' value='1088115'   \/><label for='answer-id-1088115' id='answer-label-1088115' class=' answer'><span>ITSM Dashboard<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276482[]' id='answer-id-1088116' class='answer   answerof-276482 ' value='1088116'   \/><label for='answer-id-1088116' id='answer-label-1088116' class=' answer'><span>IT Service Management Workspace (Agent Workspace)<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276482[]' id='answer-id-1088117' class='answer   answerof-276482 ' value='1088117'   \/><label for='answer-id-1088117' id='answer-label-1088117' class=' answer'><span>ITIL Homepage<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276482[]' id='answer-id-1088118' class='answer   answerof-276482 ' value='1088118'   \/><label for='answer-id-1088118' id='answer-label-1088118' class=' answer'><span>Incident Overview<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-19' style=';'><div id='questionWrap-19'  class='   watupro-question-id-276483'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>19. <\/span>When using Agent assist in the Agent workspace, what are examples of possible solutions can be automatically searched and displayed? (Choose five.)<\/div><input type='hidden' name='question_id[]' id='qID_19' value='276483' \/><input type='hidden' id='answerType276483' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276483[]' id='answer-id-1088119' class='answer   answerof-276483 ' value='1088119'   \/><label for='answer-id-1088119' id='answer-label-1088119' class=' answer'><span>Runbook Actions<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276483[]' id='answer-id-1088120' class='answer   answerof-276483 ' value='1088120'   \/><label for='answer-id-1088120' id='answer-label-1088120' class=' answer'><span>Knowledge<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276483[]' id='answer-id-1088121' class='answer   answerof-276483 ' value='1088121'   \/><label for='answer-id-1088121' id='answer-label-1088121' class=' answer'><span>SQL Queries<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276483[]' id='answer-id-1088122' class='answer   answerof-276483 ' value='1088122'   \/><label for='answer-id-1088122' id='answer-label-1088122' class=' answer'><span>Problems<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276483[]' id='answer-id-1088123' class='answer   answerof-276483 ' value='1088123'   \/><label for='answer-id-1088123' id='answer-label-1088123' class=' answer'><span>Changes<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276483[]' id='answer-id-1088124' class='answer   answerof-276483 ' value='1088124'   \/><label for='answer-id-1088124' id='answer-label-1088124' class=' answer'><span>Cases<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276483[]' id='answer-id-1088125' class='answer   answerof-276483 ' value='1088125'   \/><label for='answer-id-1088125' id='answer-label-1088125' class=' answer'><span>Incidents<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-20' style=';'><div id='questionWrap-20'  class='   watupro-question-id-276484'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>20. <\/span>Which module is a useful starting point for a manager to view current state operational information for Incident management?<\/div><input type='hidden' name='question_id[]' id='qID_20' value='276484' \/><input type='hidden' id='answerType276484' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276484[]' id='answer-id-1088126' class='answer   answerof-276484 ' value='1088126'   \/><label for='answer-id-1088126' id='answer-label-1088126' class=' answer'><span>CMDB Health Dashboard<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276484[]' id='answer-id-1088127' class='answer   answerof-276484 ' value='1088127'   \/><label for='answer-id-1088127' id='answer-label-1088127' class=' answer'><span>Incident &gt; Overview<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276484[]' id='answer-id-1088128' class='answer   answerof-276484 ' value='1088128'   \/><label for='answer-id-1088128' id='answer-label-1088128' class=' answer'><span>Manager Workspace<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276484[]' id='answer-id-1088129' class='answer   answerof-276484 ' value='1088129'   \/><label for='answer-id-1088129' id='answer-label-1088129' class=' answer'><span>Critical Incidents Map<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-21' style=';'><div id='questionWrap-21'  class='   watupro-question-id-276485'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>21. <\/span>The Problem table is extended from what table?<\/div><input type='hidden' name='question_id[]' id='qID_21' value='276485' \/><input type='hidden' id='answerType276485' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276485[]' id='answer-id-1088130' class='answer   answerof-276485 ' value='1088130'   \/><label for='answer-id-1088130' id='answer-label-1088130' class=' answer'><span>Task<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276485[]' id='answer-id-1088131' class='answer   answerof-276485 ' value='1088131'   \/><label for='answer-id-1088131' id='answer-label-1088131' class=' answer'><span>Major Incident<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276485[]' id='answer-id-1088132' class='answer   answerof-276485 ' value='1088132'   \/><label for='answer-id-1088132' id='answer-label-1088132' class=' answer'><span>Outage<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276485[]' id='answer-id-1088133' class='answer   answerof-276485 ' value='1088133'   \/><label for='answer-id-1088133' id='answer-label-1088133' class=' answer'><span>Problem Task<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276485[]' id='answer-id-1088134' class='answer   answerof-276485 ' value='1088134'   \/><label for='answer-id-1088134' id='answer-label-1088134' class=' answer'><span>Incident<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-22' style=';'><div id='questionWrap-22'  class='   watupro-question-id-276486'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>22. <\/span>The Problem Manager wants the Problem Coordinators to be able to Re-analyze a Completed Problem. <br \/>\r<br>Which module could they use to make this change?<\/div><input type='hidden' name='question_id[]' id='qID_22' value='276486' \/><input type='hidden' id='answerType276486' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276486[]' id='answer-id-1088135' class='answer   answerof-276486 ' value='1088135'   \/><label for='answer-id-1088135' id='answer-label-1088135' class=' answer'><span>Problem &gt; Administration &raquo; Problem Properties<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276486[]' id='answer-id-1088136' class='answer   answerof-276486 ' value='1088136'   \/><label for='answer-id-1088136' id='answer-label-1088136' class=' answer'><span>System UI &gt; UI Action Groups<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276486[]' id='answer-id-1088137' class='answer   answerof-276486 ' value='1088137'   \/><label for='answer-id-1088137' id='answer-label-1088137' class=' answer'><span>State Management &gt; State Models<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276486[]' id='answer-id-1088138' class='answer   answerof-276486 ' value='1088138'   \/><label for='answer-id-1088138' id='answer-label-1088138' class=' answer'><span>System UI &gt; Form Actions<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276486[]' id='answer-id-1088139' class='answer   answerof-276486 ' value='1088139'   \/><label for='answer-id-1088139' id='answer-label-1088139' class=' answer'><span>System UI &gt; UI Actions<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-23' style=';'><div id='questionWrap-23'  class='   watupro-question-id-276487'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>23. <\/span>Your Problem Manager has a structured problem management process, which includes a final review of the solution implemented and of the data regarding incident reduction. When a problem is resolved, after implementing a fix, they want the Post Fix Review task to be automatically created and assigned to the Problem assignee. <br \/>\r<br>What feature would you use to meet this requirement?<\/div><input type='hidden' name='question_id[]' id='qID_23' value='276487' \/><input type='hidden' id='answerType276487' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276487[]' id='answer-id-1088140' class='answer   answerof-276487 ' value='1088140'   \/><label for='answer-id-1088140' id='answer-label-1088140' class=' answer'><span>State Model<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276487[]' id='answer-id-1088141' class='answer   answerof-276487 ' value='1088141'   \/><label for='answer-id-1088141' id='answer-label-1088141' class=' answer'><span>Workflow Dashboard<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276487[]' id='answer-id-1088142' class='answer   answerof-276487 ' value='1088142'   \/><label for='answer-id-1088142' id='answer-label-1088142' class=' answer'><span>Action Modeler<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276487[]' id='answer-id-1088143' class='answer   answerof-276487 ' value='1088143'   \/><label for='answer-id-1088143' id='answer-label-1088143' class=' answer'><span>Task Creator<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276487[]' id='answer-id-1088144' class='answer   answerof-276487 ' value='1088144'   \/><label for='answer-id-1088144' id='answer-label-1088144' class=' answer'><span>Flow Designer<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-24' style=';'><div id='questionWrap-24'  class='   watupro-question-id-276488'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>24. <\/span>Your customer needs help defining Category values for the Problem records. <br \/>\r<br>What approach should you suggest? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_24' value='276488' \/><input type='hidden' id='answerType276488' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276488[]' id='answer-id-1088145' class='answer   answerof-276488 ' value='1088145'   \/><label for='answer-id-1088145' id='answer-label-1088145' class=' answer'><span>Re-use existing categories from legacy systems<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276488[]' id='answer-id-1088146' class='answer   answerof-276488 ' value='1088146'   \/><label for='answer-id-1088146' id='answer-label-1088146' class=' answer'><span>Define categories based on the customer\u2019s CMDB classes<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276488[]' id='answer-id-1088147' class='answer   answerof-276488 ' value='1088147'   \/><label for='answer-id-1088147' id='answer-label-1088147' class=' answer'><span>Re-use existing categories from incident management<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276488[]' id='answer-id-1088148' class='answer   answerof-276488 ' value='1088148'   \/><label for='answer-id-1088148' id='answer-label-1088148' class=' answer'><span>Define categories based on ITIL problem taxonomy<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-25' style=';'><div id='questionWrap-25'  class='   watupro-question-id-276489'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>25. <\/span>When a user clicks on the Communicate fix UI action on the Problem form, what happens?<\/div><input type='hidden' name='question_id[]' id='qID_25' value='276489' \/><input type='hidden' id='answerType276489' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276489[]' id='answer-id-1088149' class='answer   answerof-276489 ' value='1088149'   \/><label for='answer-id-1088149' id='answer-label-1088149' class=' answer'><span>Fix is written to the Comments field on any Incident associated with the problem, which is On Hold, Awaiting Problem<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276489[]' id='answer-id-1088150' class='answer   answerof-276489 ' value='1088150'   \/><label for='answer-id-1088150' id='answer-label-1088150' class=' answer'><span>Fix is written to the Work notes field on any Incident associated with the problem, which is Active<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276489[]' id='answer-id-1088151' class='answer   answerof-276489 ' value='1088151'   \/><label for='answer-id-1088151' id='answer-label-1088151' class=' answer'><span>Fix is written to the Comments field on any Incident associated with the problem, which is Active<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276489[]' id='answer-id-1088152' class='answer   answerof-276489 ' value='1088152'   \/><label for='answer-id-1088152' id='answer-label-1088152' class=' answer'><span>Fix is written to a draft Knowledge article<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-26' style=';'><div id='questionWrap-26'  class='   watupro-question-id-276490'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>26. <\/span>Users with which role can Communicate a workaround or fix? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_26' value='276490' \/><input type='hidden' id='answerType276490' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276490[]' id='answer-id-1088153' class='answer   answerof-276490 ' value='1088153'   \/><label for='answer-id-1088153' id='answer-label-1088153' class=' answer'><span>itil_admin<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276490[]' id='answer-id-1088154' class='answer   answerof-276490 ' value='1088154'   \/><label for='answer-id-1088154' id='answer-label-1088154' class=' answer'><span>problem_coordinator<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276490[]' id='answer-id-1088155' class='answer   answerof-276490 ' value='1088155'   \/><label for='answer-id-1088155' id='answer-label-1088155' class=' answer'><span>problem_task_analyst<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276490[]' id='answer-id-1088156' class='answer   answerof-276490 ' value='1088156'   \/><label for='answer-id-1088156' id='answer-label-1088156' class=' answer'><span>problem_admin<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-27' style=';'><div id='questionWrap-27'  class='   watupro-question-id-276491'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>27. <\/span>When a user clicks on the Communicate workaround UI action on the Problem form, what happens?<\/div><input type='hidden' name='question_id[]' id='qID_27' value='276491' \/><input type='hidden' id='answerType276491' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276491[]' id='answer-id-1088157' class='answer   answerof-276491 ' value='1088157'   \/><label for='answer-id-1088157' id='answer-label-1088157' class=' answer'><span>Workaround is written to the Comments field on any open Incident associated with the problem<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276491[]' id='answer-id-1088158' class='answer   answerof-276491 ' value='1088158'   \/><label for='answer-id-1088158' id='answer-label-1088158' class=' answer'><span>Workaround is written to the Workaround field on any incident associated with the problem<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276491[]' id='answer-id-1088159' class='answer   answerof-276491 ' value='1088159'   \/><label for='answer-id-1088159' id='answer-label-1088159' class=' answer'><span>Workaround is written to a draft Knowledge article<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276491[]' id='answer-id-1088160' class='answer   answerof-276491 ' value='1088160'   \/><label for='answer-id-1088160' id='answer-label-1088160' class=' answer'><span>Workaround is written to the Work notes field on any open Incident associated with the problem<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-28' style=';'><div id='questionWrap-28'  class='   watupro-question-id-276492'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>28. <\/span>A tester wants to submit a bug report, because they are not able to see the Communicate Fix link under the Related Links on the Problem form. <br \/>\r<br>What do you recommend that they confirm, before submitting the bug report? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_28' value='276492' \/><input type='hidden' id='answerType276492' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276492[]' id='answer-id-1088161' class='answer   answerof-276492 ' value='1088161'   \/><label for='answer-id-1088161' id='answer-label-1088161' class=' answer'><span>Tester is impersonating a user with communications.manager role<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276492[]' id='answer-id-1088162' class='answer   answerof-276492 ' value='1088162'   \/><label for='answer-id-1088162' id='answer-label-1088162' class=' answer'><span>Tester is impersonating the assignee, which has the problem_coordinator role<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276492[]' id='answer-id-1088163' class='answer   answerof-276492 ' value='1088163'   \/><label for='answer-id-1088163' id='answer-label-1088163' class=' answer'><span>Tester is impersonating a user with problem_coordinator role<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276492[]' id='answer-id-1088164' class='answer   answerof-276492 ' value='1088164'   \/><label for='answer-id-1088164' id='answer-label-1088164' class=' answer'><span>The Fix notes field is filled in and saved<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-29' style=';'><div id='questionWrap-29'  class='   watupro-question-id-276493'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>29. <\/span>Problem and Problem Task records, move automatically from New to Assess states, when which fields are filled? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_29' value='276493' \/><input type='hidden' id='answerType276493' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276493[]' id='answer-id-1088165' class='answer   answerof-276493 ' value='1088165'   \/><label for='answer-id-1088165' id='answer-label-1088165' class=' answer'><span>Short Descriptor<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276493[]' id='answer-id-1088166' class='answer   answerof-276493 ' value='1088166'   \/><label for='answer-id-1088166' id='answer-label-1088166' class=' answer'><span>State<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276493[]' id='answer-id-1088167' class='answer   answerof-276493 ' value='1088167'   \/><label for='answer-id-1088167' id='answer-label-1088167' class=' answer'><span>Assigned to<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276493[]' id='answer-id-1088168' class='answer   answerof-276493 ' value='1088168'   \/><label for='answer-id-1088168' id='answer-label-1088168' class=' answer'><span>Configuration Item<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-30' style=';'><div id='questionWrap-30'  class='   watupro-question-id-276494'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>30. <\/span>On a Change Approval Definition record, what does the \u2018wait for\u2019 condition define?<\/div><input type='hidden' name='question_id[]' id='qID_30' value='276494' \/><input type='hidden' id='answerType276494' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276494[]' id='answer-id-1088169' class='answer   answerof-276494 ' value='1088169'   \/><label for='answer-id-1088169' id='answer-label-1088169' class=' answer'><span>Whether the change approval is sent to an individual user or a group<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276494[]' id='answer-id-1088170' class='answer   answerof-276494 ' value='1088170'   \/><label for='answer-id-1088170' id='answer-label-1088170' class=' answer'><span>The state the change must be in before the approval notifications can be sent<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276494[]' id='answer-id-1088171' class='answer   answerof-276494 ' value='1088171'   \/><label for='answer-id-1088171' id='answer-label-1088171' class=' answer'><span>The number or percentage of users from the approval group that must approve the change<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276494[]' id='answer-id-1088172' class='answer   answerof-276494 ' value='1088172'   \/><label for='answer-id-1088172' id='answer-label-1088172' class=' answer'><span>The fields that must be populated before the approval can be requested<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-31' style=';'><div id='questionWrap-31'  class='   watupro-question-id-276495'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>31. <\/span>In what table are Change records stored?<\/div><input type='hidden' name='question_id[]' id='qID_31' value='276495' \/><input type='hidden' id='answerType276495' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276495[]' id='answer-id-1088173' class='answer   answerof-276495 ' value='1088173'   \/><label for='answer-id-1088173' id='answer-label-1088173' class=' answer'><span>Change [change_task]<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276495[]' id='answer-id-1088174' class='answer   answerof-276495 ' value='1088174'   \/><label for='answer-id-1088174' id='answer-label-1088174' class=' answer'><span>Change Request [rfc]<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276495[]' id='answer-id-1088175' class='answer   answerof-276495 ' value='1088175'   \/><label for='answer-id-1088175' id='answer-label-1088175' class=' answer'><span>Change Request [change_request]<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276495[]' id='answer-id-1088176' class='answer   answerof-276495 ' value='1088176'   \/><label for='answer-id-1088176' id='answer-label-1088176' class=' answer'><span>Change [change]<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276495[]' id='answer-id-1088177' class='answer   answerof-276495 ' value='1088177'   \/><label for='answer-id-1088177' id='answer-label-1088177' class=' answer'><span>Change [task_change]<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-32' style=';'><div id='questionWrap-32'  class='   watupro-question-id-276496'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>32. <\/span>Risk is configured by default, to calculate Risk = High for a change that is scheduled with only 3 days lead time. Your customer\u2019s change policy requires that changes be requested with 5 days lead time. <br \/>\r<br>How would you satisfy this requirement?<\/div><input type='hidden' name='question_id[]' id='qID_32' value='276496' \/><input type='hidden' id='answerType276496' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276496[]' id='answer-id-1088178' class='answer   answerof-276496 ' value='1088178'   \/><label for='answer-id-1088178' id='answer-label-1088178' class=' answer'><span>Update the Risk Property for Insufficient lead time<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276496[]' id='answer-id-1088179' class='answer   answerof-276496 ' value='1088179'   \/><label for='answer-id-1088179' id='answer-label-1088179' class=' answer'><span>Update the Risk Assessment Matrix for Insufficient lead time<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276496[]' id='answer-id-1088180' class='answer   answerof-276496 ' value='1088180'   \/><label for='answer-id-1088180' id='answer-label-1088180' class=' answer'><span>Update the Calculate Risk UI Action<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276496[]' id='answer-id-1088181' class='answer   answerof-276496 ' value='1088181'   \/><label for='answer-id-1088181' id='answer-label-1088181' class=' answer'><span>Update the Risk Matrix for insufficient lead time<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276496[]' id='answer-id-1088182' class='answer   answerof-276496 ' value='1088182'   \/><label for='answer-id-1088182' id='answer-label-1088182' class=' answer'><span>Update the Risk Condition for Insufficient lead time<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-33' style=';'><div id='questionWrap-33'  class='   watupro-question-id-276497'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>33. <\/span>How are Releases related to Projects?<\/div><input type='hidden' name='question_id[]' id='qID_33' value='276497' \/><input type='hidden' id='answerType276497' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276497[]' id='answer-id-1088183' class='answer   answerof-276497 ' value='1088183'   \/><label for='answer-id-1088183' id='answer-label-1088183' class=' answer'><span>Project tasks and Release tasks are interchangeable<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276497[]' id='answer-id-1088184' class='answer   answerof-276497 ' value='1088184'   \/><label for='answer-id-1088184' id='answer-label-1088184' class=' answer'><span>Projects can be part of one or more releases<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276497[]' id='answer-id-1088185' class='answer   answerof-276497 ' value='1088185'   \/><label for='answer-id-1088185' id='answer-label-1088185' class=' answer'><span>Project features are components of a release<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276497[]' id='answer-id-1088186' class='answer   answerof-276497 ' value='1088186'   \/><label for='answer-id-1088186' id='answer-label-1088186' class=' answer'><span>Projects need to be completed before releases can be defined<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276497[]' id='answer-id-1088187' class='answer   answerof-276497 ' value='1088187'   \/><label for='answer-id-1088187' id='answer-label-1088187' class=' answer'><span>Projects are used to do root cause analysis for releases<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-34' style=';'><div id='questionWrap-34'  class='   watupro-question-id-276498'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>34. <\/span>What baseline Change Flows support the baseline Normal Change model?<\/div><input type='hidden' name='question_id[]' id='qID_34' value='276498' \/><input type='hidden' id='answerType276498' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276498[]' id='answer-id-1088188' class='answer   answerof-276498 ' value='1088188'   \/><label for='answer-id-1088188' id='answer-label-1088188' class=' answer'><span>Change - Normal - Assess, Change - Normal - Authorize, Change - Normal - Implement Change - Implementation tasks<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276498[]' id='answer-id-1088189' class='answer   answerof-276498 ' value='1088189'   \/><label for='answer-id-1088189' id='answer-label-1088189' class=' answer'><span>Change - Normal - New, Change - Normal - Review, Change - Normal - Close, Change - Implementation tasks<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276498[]' id='answer-id-1088190' class='answer   answerof-276498 ' value='1088190'   \/><label for='answer-id-1088190' id='answer-label-1088190' class=' answer'><span>Change - Normal - New, Change - Normal - Assess, Change - Normal - Implement, Change - Implementation tasks<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276498[]' id='answer-id-1088191' class='answer   answerof-276498 ' value='1088191'   \/><label for='answer-id-1088191' id='answer-label-1088191' class=' answer'><span>Change - Normal - Assess, Change - Normal - Authorize, Change - Normal - Close, Change - Implementation tasks<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-35' style=';'><div id='questionWrap-35'  class='   watupro-question-id-276499'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>35. <\/span>Which of the following Change Task Types are available by default? (Choose three.)<\/div><input type='hidden' name='question_id[]' id='qID_35' value='276499' \/><input type='hidden' id='answerType276499' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276499[]' id='answer-id-1088192' class='answer   answerof-276499 ' value='1088192'   \/><label for='answer-id-1088192' id='answer-label-1088192' class=' answer'><span>Planning<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276499[]' id='answer-id-1088193' class='answer   answerof-276499 ' value='1088193'   \/><label for='answer-id-1088193' id='answer-label-1088193' class=' answer'><span>Testing<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276499[]' id='answer-id-1088194' class='answer   answerof-276499 ' value='1088194'   \/><label for='answer-id-1088194' id='answer-label-1088194' class=' answer'><span>Review<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276499[]' id='answer-id-1088195' class='answer   answerof-276499 ' value='1088195'   \/><label for='answer-id-1088195' id='answer-label-1088195' class=' answer'><span>Deployment<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276499[]' id='answer-id-1088196' class='answer   answerof-276499 ' value='1088196'   \/><label for='answer-id-1088196' id='answer-label-1088196' class=' answer'><span>Verification<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-36' style=';'><div id='questionWrap-36'  class='   watupro-question-id-276500'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>36. <\/span>What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?<\/div><input type='hidden' name='question_id[]' id='qID_36' value='276500' \/><input type='hidden' id='answerType276500' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276500[]' id='answer-id-1088197' class='answer   answerof-276500 ' value='1088197'   \/><label for='answer-id-1088197' id='answer-label-1088197' class=' answer'><span>Populate Assignment Group based on CI\/SO<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276500[]' id='answer-id-1088198' class='answer   answerof-276500 ' value='1088198'   \/><label for='answer-id-1088198' id='answer-label-1088198' class=' answer'><span>Auto-populate ITSM Assignment Groups<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276500[]' id='answer-id-1088199' class='answer   answerof-276500 ' value='1088199'   \/><label for='answer-id-1088199' id='answer-label-1088199' class=' answer'><span>ITSM Assignment Lookup Rule<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276500[]' id='answer-id-1088200' class='answer   answerof-276500 ' value='1088200'   \/><label for='answer-id-1088200' id='answer-label-1088200' class=' answer'><span>Automatic Assignment for ITSM<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-37' style=';'><div id='questionWrap-37'  class='   watupro-question-id-276501'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>37. <\/span>In the CAB workbench, what are some ways the CAB manager can identify the Change requests to be added to a particular meeting agenda? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_37' value='276501' \/><input type='hidden' id='answerType276501' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276501[]' id='answer-id-1088201' class='answer   answerof-276501 ' value='1088201'   \/><label for='answer-id-1088201' id='answer-label-1088201' class=' answer'><span>Change requests meeting different conditions, like Risk level or Type<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276501[]' id='answer-id-1088202' class='answer   answerof-276501 ' value='1088202'   \/><label for='answer-id-1088202' id='answer-label-1088202' class=' answer'><span>Change requests planned within a certain date range<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276501[]' id='answer-id-1088203' class='answer   answerof-276501 ' value='1088203'   \/><label for='answer-id-1088203' id='answer-label-1088203' class=' answer'><span>Use any of the options on the Agenda Criteria Tab<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276501[]' id='answer-id-1088204' class='answer   answerof-276501 ' value='1088204'   \/><label for='answer-id-1088204' id='answer-label-1088204' class=' answer'><span>Change requests for a certain Change Flow Definition<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-38' style=';'><div id='questionWrap-38'  class='   watupro-question-id-276502'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>38. <\/span>A change user complains that with the new Preapproved tab, they have to search through many options to find the Reboot Windows Server change. Since they use this change several times per day, it is inconvenient. <br \/>\r<br>What should you suggest to make it easier for the change user?<\/div><input type='hidden' name='question_id[]' id='qID_38' value='276502' \/><input type='hidden' id='answerType276502' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276502[]' id='answer-id-1088205' class='answer   answerof-276502 ' value='1088205'   \/><label for='answer-id-1088205' id='answer-label-1088205' class=' answer'><span>Use the Pin feature<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276502[]' id='answer-id-1088206' class='answer   answerof-276502 ' value='1088206'   \/><label for='answer-id-1088206' id='answer-label-1088206' class=' answer'><span>Make a Favorite<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276502[]' id='answer-id-1088207' class='answer   answerof-276502 ' value='1088207'   \/><label for='answer-id-1088207' id='answer-label-1088207' class=' answer'><span>Use the keyword search<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276502[]' id='answer-id-1088208' class='answer   answerof-276502 ' value='1088208'   \/><label for='answer-id-1088208' id='answer-label-1088208' class=' answer'><span>Drag the change tile to the Navigation pane<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-39' style=';'><div id='questionWrap-39'  class='   watupro-question-id-276503'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>39. <\/span>Roles control which users can perform which actions on a change record. <br \/>\r<br>What are actions, which cannot be performed by anyone, even an administrator? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_39' value='276503' \/><input type='hidden' id='answerType276503' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276503[]' id='answer-id-1088209' class='answer   answerof-276503 ' value='1088209'   \/><label for='answer-id-1088209' id='answer-label-1088209' class=' answer'><span>Update Change Type on an existing change record<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276503[]' id='answer-id-1088210' class='answer   answerof-276503 ' value='1088210'   \/><label for='answer-id-1088210' id='answer-label-1088210' class=' answer'><span>Delete a Change record<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276503[]' id='answer-id-1088211' class='answer   answerof-276503 ' value='1088211'   \/><label for='answer-id-1088211' id='answer-label-1088211' class=' answer'><span>Delete a Standard Change Template<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276503[]' id='answer-id-1088212' class='answer   answerof-276503 ' value='1088212'   \/><label for='answer-id-1088212' id='answer-label-1088212' class=' answer'><span>Delete CAB Definition<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-40' style=';'><div id='questionWrap-40'  class='   watupro-question-id-276504'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>40. <\/span>In the baseline Change - Normal model how can Change Tasks be added? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_40' value='276504' \/><input type='hidden' id='answerType276504' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276504[]' id='answer-id-1088213' class='answer   answerof-276504 ' value='1088213'   \/><label for='answer-id-1088213' id='answer-label-1088213' class=' answer'><span>Automatically via the Change - Implementation subflow<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276504[]' id='answer-id-1088214' class='answer   answerof-276504 ' value='1088214'   \/><label for='answer-id-1088214' id='answer-label-1088214' class=' answer'><span>Manually by the user during New, Assess, and Authorized states<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276504[]' id='answer-id-1088215' class='answer   answerof-276504 ' value='1088215'   \/><label for='answer-id-1088215' id='answer-label-1088215' class=' answer'><span>Automatically depending on the category selected on the Change Request<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276504[]' id='answer-id-1088216' class='answer   answerof-276504 ' value='1088216'   \/><label for='answer-id-1088216' id='answer-label-1088216' class=' answer'><span>Manually by the user during all states, except Closed or Canceled<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-41' style=';'><div id='questionWrap-41'  class='   watupro-question-id-276505'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>41. <\/span>In the baseline Change - Normal model, when the Change request goes to the Review state, what happens to the implementation and testing tasks, if they have not been closed.<\/div><input type='hidden' name='question_id[]' id='qID_41' value='276505' \/><input type='hidden' id='answerType276505' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276505[]' id='answer-id-1088217' class='answer   answerof-276505 ' value='1088217'   \/><label for='answer-id-1088217' id='answer-label-1088217' class=' answer'><span>They are automatically canceled<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276505[]' id='answer-id-1088218' class='answer   answerof-276505 ' value='1088218'   \/><label for='answer-id-1088218' id='answer-label-1088218' class=' answer'><span>They are automatically closed<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276505[]' id='answer-id-1088219' class='answer   answerof-276505 ' value='1088219'   \/><label for='answer-id-1088219' id='answer-label-1088219' class=' answer'><span>They are automatically assigned to the Change assignee and closed<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276505[]' id='answer-id-1088220' class='answer   answerof-276505 ' value='1088220'   \/><label for='answer-id-1088220' id='answer-label-1088220' class=' answer'><span>An error displays, requiring that the Tasks be closed before moving to Review<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-42' style=';'><div id='questionWrap-42'  class='   watupro-question-id-276506'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>42. <\/span>On the Unauthorized Change Properties module what can you configure? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_42' value='276506' \/><input type='hidden' id='answerType276506' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276506[]' id='answer-id-1088221' class='answer   answerof-276506 ' value='1088221'   \/><label for='answer-id-1088221' id='answer-label-1088221' class=' answer'><span>Enable\/Disable creation of Unauthorized changes<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276506[]' id='answer-id-1088222' class='answer   answerof-276506 ' value='1088222'   \/><label for='answer-id-1088222' id='answer-label-1088222' class=' answer'><span>Maximum number of unauthorized change records for a CI<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276506[]' id='answer-id-1088223' class='answer   answerof-276506 ' value='1088223'   \/><label for='answer-id-1088223' id='answer-label-1088223' class=' answer'><span>Unauthorized Change Dashboard<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276506[]' id='answer-id-1088224' class='answer   answerof-276506 ' value='1088224'   \/><label for='answer-id-1088224' id='answer-label-1088224' class=' answer'><span>CI classes to monitor<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-43' style=';'><div id='questionWrap-43'  class='   watupro-question-id-276507'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>43. <\/span>How do you describe the relationship between a Knowledge article and a Knowledge base category?<\/div><input type='hidden' name='question_id[]' id='qID_43' value='276507' \/><input type='hidden' id='answerType276507' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276507[]' id='answer-id-1088225' class='answer   answerof-276507 ' value='1088225'   \/><label for='answer-id-1088225' id='answer-label-1088225' class=' answer'><span>Articles can only be published to one category<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276507[]' id='answer-id-1088226' class='answer   answerof-276507 ' value='1088226'   \/><label for='answer-id-1088226' id='answer-label-1088226' class=' answer'><span>Articles must be published to at least one category<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276507[]' id='answer-id-1088227' class='answer   answerof-276507 ' value='1088227'   \/><label for='answer-id-1088227' id='answer-label-1088227' class=' answer'><span>Articles must be approved by the selected category owner<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276507[]' id='answer-id-1088228' class='answer   answerof-276507 ' value='1088228'   \/><label for='answer-id-1088228' id='answer-label-1088228' class=' answer'><span>Articles can be published to a category and subcategory<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-44' style=';'><div id='questionWrap-44'  class='   watupro-question-id-276508'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>44. <\/span>What are the different ways a user can provide feedback on a knowledge article? (Choose four.)<\/div><input type='hidden' name='question_id[]' id='qID_44' value='276508' \/><input type='hidden' id='answerType276508' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276508[]' id='answer-id-1088229' class='answer   answerof-276508 ' value='1088229'   \/><label for='answer-id-1088229' id='answer-label-1088229' class=' answer'><span>10 Star scale<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276508[]' id='answer-id-1088230' class='answer   answerof-276508 ' value='1088230'   \/><label for='answer-id-1088230' id='answer-label-1088230' class=' answer'><span>Comment on Article<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276508[]' id='answer-id-1088231' class='answer   answerof-276508 ' value='1088231'   \/><label for='answer-id-1088231' id='answer-label-1088231' class=' answer'><span>Helpful?<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276508[]' id='answer-id-1088232' class='answer   answerof-276508 ' value='1088232'   \/><label for='answer-id-1088232' id='answer-label-1088232' class=' answer'><span>Flag Article<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276508[]' id='answer-id-1088233' class='answer   answerof-276508 ' value='1088233'   \/><label for='answer-id-1088233' id='answer-label-1088233' class=' answer'><span>5 Star scale<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276508[]' id='answer-id-1088234' class='answer   answerof-276508 ' value='1088234'   \/><label for='answer-id-1088234' id='answer-label-1088234' class=' answer'><span>Pin Article<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-45' style=';'><div id='questionWrap-45'  class='   watupro-question-id-276509'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>45. <\/span>When using the Knowledge - instant Retire workflow, how does the Valid to date enact a Knowledge article?<\/div><input type='hidden' name='question_id[]' id='qID_45' value='276509' \/><input type='hidden' id='answerType276509' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276509[]' id='answer-id-1088235' class='answer   answerof-276509 ' value='1088235'   \/><label for='answer-id-1088235' id='answer-label-1088235' class=' answer'><span>On Valid to date, article is automatically retired<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276509[]' id='answer-id-1088236' class='answer   answerof-276509 ' value='1088236'   \/><label for='answer-id-1088236' id='answer-label-1088236' class=' answer'><span>On Valid to date, retire notification is sent to the Knowledge article author<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276509[]' id='answer-id-1088237' class='answer   answerof-276509 ' value='1088237'   \/><label for='answer-id-1088237' id='answer-label-1088237' class=' answer'><span>On Valid to date, retire notification is sent to the Knowledge base owner<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276509[]' id='answer-id-1088238' class='answer   answerof-276509 ' value='1088238'   \/><label for='answer-id-1088238' id='answer-label-1088238' class=' answer'><span>On Valid to date, the article is archived<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-46' style=';'><div id='questionWrap-46'  class='   watupro-question-id-276510'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>46. <\/span>In the ServiceNow native platform, the service catalog can be accessed via the Self-Service &gt; Service Catalog module. Your customer wants to make modifications to this home page, to add, remove and re-arrange the categories. <br \/>\r<br>Users with what roles can make these edits? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_46' value='276510' \/><input type='hidden' id='answerType276510' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276510[]' id='answer-id-1088239' class='answer   answerof-276510 ' value='1088239'   \/><label for='answer-id-1088239' id='answer-label-1088239' class=' answer'><span>catalog_admin<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276510[]' id='answer-id-1088240' class='answer   answerof-276510 ' value='1088240'   \/><label for='answer-id-1088240' id='answer-label-1088240' class=' answer'><span>sc_catalog_admin<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276510[]' id='answer-id-1088241' class='answer   answerof-276510 ' value='1088241'   \/><label for='answer-id-1088241' id='answer-label-1088241' class=' answer'><span>catalog_editor<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276510[]' id='answer-id-1088242' class='answer   answerof-276510 ' value='1088242'   \/><label for='answer-id-1088242' id='answer-label-1088242' class=' answer'><span>sn_catalog_homepage_write<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276510[]' id='answer-id-1088243' class='answer   answerof-276510 ' value='1088243'   \/><label for='answer-id-1088243' id='answer-label-1088243' class=' answer'><span>admin<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-47' style=';'><div id='questionWrap-47'  class='   watupro-question-id-276511'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>47. <\/span>What would you use to create a New Hire Employee request which would allow you to order your workstation and company mobile?<\/div><input type='hidden' name='question_id[]' id='qID_47' value='276511' \/><input type='hidden' id='answerType276511' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276511[]' id='answer-id-1088244' class='answer   answerof-276511 ' value='1088244'   \/><label for='answer-id-1088244' id='answer-label-1088244' class=' answer'><span>Knowledge item<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276511[]' id='answer-id-1088245' class='answer   answerof-276511 ' value='1088245'   \/><label for='answer-id-1088245' id='answer-label-1088245' class=' answer'><span>Record Producer<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276511[]' id='answer-id-1088246' class='answer   answerof-276511 ' value='1088246'   \/><label for='answer-id-1088246' id='answer-label-1088246' class=' answer'><span>Catalog Item<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276511[]' id='answer-id-1088247' class='answer   answerof-276511 ' value='1088247'   \/><label for='answer-id-1088247' id='answer-label-1088247' class=' answer'><span>Order Guide<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276511[]' id='answer-id-1088248' class='answer   answerof-276511 ' value='1088248'   \/><label for='answer-id-1088248' id='answer-label-1088248' class=' answer'><span>Content Item<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-48' style=';'><div id='questionWrap-48'  class='   watupro-question-id-276512'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>48. <\/span>Which tool allows process owners to use natural language to automate approvals, tasks, notifications and other record operations with little to no code?<\/div><input type='hidden' name='question_id[]' id='qID_48' value='276512' \/><input type='hidden' id='answerType276512' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276512[]' id='answer-id-1088249' class='answer   answerof-276512 ' value='1088249'   \/><label for='answer-id-1088249' id='answer-label-1088249' class=' answer'><span>Workflow Mapper<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276512[]' id='answer-id-1088250' class='answer   answerof-276512 ' value='1088250'   \/><label for='answer-id-1088250' id='answer-label-1088250' class=' answer'><span>Workflow Manager<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276512[]' id='answer-id-1088251' class='answer   answerof-276512 ' value='1088251'   \/><label for='answer-id-1088251' id='answer-label-1088251' class=' answer'><span>Flow Designer<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276512[]' id='answer-id-1088252' class='answer   answerof-276512 ' value='1088252'   \/><label for='answer-id-1088252' id='answer-label-1088252' class=' answer'><span>Flow Dashboard<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276512[]' id='answer-id-1088253' class='answer   answerof-276512 ' value='1088253'   \/><label for='answer-id-1088253' id='answer-label-1088253' class=' answer'><span>Process Designer<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-49' style=';'><div id='questionWrap-49'  class='   watupro-question-id-276513'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>49. <\/span>What process is responsible for defining and managing the lifecycle of all catalog items, by producing and maintaining the services in the catalog and ensuring that a central, accurate, and consistent source of data is provided?<\/div><input type='hidden' name='question_id[]' id='qID_49' value='276513' \/><input type='hidden' id='answerType276513' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276513[]' id='answer-id-1088254' class='answer   answerof-276513 ' value='1088254'   \/><label for='answer-id-1088254' id='answer-label-1088254' class=' answer'><span>Service portfolio management<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276513[]' id='answer-id-1088255' class='answer   answerof-276513 ' value='1088255'   \/><label for='answer-id-1088255' id='answer-label-1088255' class=' answer'><span>Catalog item management<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276513[]' id='answer-id-1088256' class='answer   answerof-276513 ' value='1088256'   \/><label for='answer-id-1088256' id='answer-label-1088256' class=' answer'><span>Service mapping<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276513[]' id='answer-id-1088257' class='answer   answerof-276513 ' value='1088257'   \/><label for='answer-id-1088257' id='answer-label-1088257' class=' answer'><span>Service catalog management<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-50' style=';'><div id='questionWrap-50'  class='   watupro-question-id-276514'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>50. <\/span>Your customer needs different catalogs for: <br \/>\r<br>Human Resources - employee facing - for submitting requests to HR <br \/>\r<br>Customer - external customer facing - for ordering company products and services <br \/>\r<br>When these catalogs are created, in which table would the definition be stored?<\/div><input type='hidden' name='question_id[]' id='qID_50' value='276514' \/><input type='hidden' id='answerType276514' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276514[]' id='answer-id-1088258' class='answer   answerof-276514 ' value='1088258'   \/><label for='answer-id-1088258' id='answer-label-1088258' class=' answer'><span>Business Services Catalog [bs_catalog]<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276514[]' id='answer-id-1088259' class='answer   answerof-276514 ' value='1088259'   \/><label for='answer-id-1088259' id='answer-label-1088259' class=' answer'><span>Catalog [sc_catalog]<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276514[]' id='answer-id-1088260' class='answer   answerof-276514 ' value='1088260'   \/><label for='answer-id-1088260' id='answer-label-1088260' class=' answer'><span>Service Portfolio Catalog [sc_portfolio]<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276514[]' id='answer-id-1088261' class='answer   answerof-276514 ' value='1088261'   \/><label for='answer-id-1088261' id='answer-label-1088261' class=' answer'><span>Service Offering Catalog [sn_offering]<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-51' style=';'><div id='questionWrap-51'  class='   watupro-question-id-276515'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>51. <\/span>When creating a catalog, which field specifies who can edit, update, and delete catalogs, categories, and catalog items?<\/div><input type='hidden' name='question_id[]' id='qID_51' value='276515' \/><input type='hidden' id='answerType276515' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276515[]' id='answer-id-1088262' class='answer   answerof-276515 ' value='1088262'   \/><label for='answer-id-1088262' id='answer-label-1088262' class=' answer'><span>Manager<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276515[]' id='answer-id-1088263' class='answer   answerof-276515 ' value='1088263'   \/><label for='answer-id-1088263' id='answer-label-1088263' class=' answer'><span>Contributors<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276515[]' id='answer-id-1088264' class='answer   answerof-276515 ' value='1088264'   \/><label for='answer-id-1088264' id='answer-label-1088264' class=' answer'><span>Owner<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276515[]' id='answer-id-1088265' class='answer   answerof-276515 ' value='1088265'   \/><label for='answer-id-1088265' id='answer-label-1088265' class=' answer'><span>Editors<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-52' style=';'><div id='questionWrap-52'  class='   watupro-question-id-276516'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>52. <\/span>Which type of catalog item may be found in a Service Catalog?<\/div><input type='hidden' name='question_id[]' id='qID_52' value='276516' \/><input type='hidden' id='answerType276516' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276516[]' id='answer-id-1088266' class='answer   answerof-276516 ' value='1088266'   \/><label for='answer-id-1088266' id='answer-label-1088266' class=' answer'><span>Requested Items<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276516[]' id='answer-id-1088267' class='answer   answerof-276516 ' value='1088267'   \/><label for='answer-id-1088267' id='answer-label-1088267' class=' answer'><span>Record Producers<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276516[]' id='answer-id-1088268' class='answer   answerof-276516 ' value='1088268'   \/><label for='answer-id-1088268' id='answer-label-1088268' class=' answer'><span>Categories<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276516[]' id='answer-id-1088269' class='answer   answerof-276516 ' value='1088269'   \/><label for='answer-id-1088269' id='answer-label-1088269' class=' answer'><span>Execution Plans<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-53' style=';'><div id='questionWrap-53'  class='   watupro-question-id-276517'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>53. <\/span>Which of the following are users able to do when configuring stages in Flow Designer? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_53' value='276517' \/><input type='hidden' id='answerType276517' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276517[]' id='answer-id-1088270' class='answer   answerof-276517 ' value='1088270'   \/><label for='answer-id-1088270' id='answer-label-1088270' class=' answer'><span>Display the stages to the requester<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276517[]' id='answer-id-1088271' class='answer   answerof-276517 ' value='1088271'   \/><label for='answer-id-1088271' id='answer-label-1088271' class=' answer'><span>Create any number of stages<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276517[]' id='answer-id-1088272' class='answer   answerof-276517 ' value='1088272'   \/><label for='answer-id-1088272' id='answer-label-1088272' class=' answer'><span>Import a copy of a pre-defined stage set<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276517[]' id='answer-id-1088273' class='answer   answerof-276517 ' value='1088273'   \/><label for='answer-id-1088273' id='answer-label-1088273' class=' answer'><span>Define the stage set in a subflow<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-54' style=';'><div id='questionWrap-54'  class='   watupro-question-id-276518'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>54. <\/span>When creating a catalog, which field specifies who is able to create, modify, and publish items in the catalog?<\/div><input type='hidden' name='question_id[]' id='qID_54' value='276518' \/><input type='hidden' id='answerType276518' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276518[]' id='answer-id-1088274' class='answer   answerof-276518 ' value='1088274'   \/><label for='answer-id-1088274' id='answer-label-1088274' class=' answer'><span>Editors<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276518[]' id='answer-id-1088275' class='answer   answerof-276518 ' value='1088275'   \/><label for='answer-id-1088275' id='answer-label-1088275' class=' answer'><span>Item Admins<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276518[]' id='answer-id-1088276' class='answer   answerof-276518 ' value='1088276'   \/><label for='answer-id-1088276' id='answer-label-1088276' class=' answer'><span>Item Owners<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276518[]' id='answer-id-1088277' class='answer   answerof-276518 ' value='1088277'   \/><label for='answer-id-1088277' id='answer-label-1088277' class=' answer'><span>Authors<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-55' style=';'><div id='questionWrap-55'  class='   watupro-question-id-276519'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>55. <\/span>When defining catalog categories and subcategories, what are some good practices to follow? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_55' value='276519' \/><input type='hidden' id='answerType276519' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276519[]' id='answer-id-1088278' class='answer   answerof-276519 ' value='1088278'   \/><label for='answer-id-1088278' id='answer-label-1088278' class=' answer'><span>Align categories with CMDB classes where possible<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276519[]' id='answer-id-1088279' class='answer   answerof-276519 ' value='1088279'   \/><label for='answer-id-1088279' id='answer-label-1088279' class=' answer'><span>Keep the number of top-level categories to 8-10<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276519[]' id='answer-id-1088280' class='answer   answerof-276519 ' value='1088280'   \/><label for='answer-id-1088280' id='answer-label-1088280' class=' answer'><span>Remember that items can only be assigned to one category<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276519[]' id='answer-id-1088281' class='answer   answerof-276519 ' value='1088281'   \/><label for='answer-id-1088281' id='answer-label-1088281' class=' answer'><span>Do not go to deep with subcategories: go only 1-2 levels deep<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-56' style=';'><div id='questionWrap-56'  class='   watupro-question-id-276520'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>56. <\/span>In request fulfillment, approvals can be required before a request can be fulfilled. Your customer is worried about requests getting stuck in the process flow, if the approver is on extended absence from the office. <br \/>\r<br>What can you suggest to alleviate this concern? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_56' value='276520' \/><input type='hidden' id='answerType276520' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276520[]' id='answer-id-1088282' class='answer   answerof-276520 ' value='1088282'   \/><label for='answer-id-1088282' id='answer-label-1088282' class=' answer'><span>The approver can use the Delegate module to assign a person to approve on their behalf, while they are away from the office<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276520[]' id='answer-id-1088283' class='answer   answerof-276520 ' value='1088283'   \/><label for='answer-id-1088283' id='answer-label-1088283' class=' answer'><span>The approver can set their approval notifications to forward to their personal email address<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276520[]' id='answer-id-1088284' class='answer   answerof-276520 ' value='1088284'   \/><label for='answer-id-1088284' id='answer-label-1088284' class=' answer'><span>The approval can be defined as a group approval, where any member of the group can approve<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276520[]' id='answer-id-1088285' class='answer   answerof-276520 ' value='1088285'   \/><label for='answer-id-1088285' id='answer-label-1088285' class=' answer'><span>The approver can set their approval notifications to auto-reply with \u201capproved\u201d in the subject line<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-57' style=';'><div id='questionWrap-57'  class='   watupro-question-id-276521'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>57. <\/span>Released in Quebec, what tool enables you to delegate the creation and maintenance of common and simple use case Catalog Items to business users?<\/div><input type='hidden' name='question_id[]' id='qID_57' value='276521' \/><input type='hidden' id='answerType276521' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276521[]' id='answer-id-1088286' class='answer   answerof-276521 ' value='1088286'   \/><label for='answer-id-1088286' id='answer-label-1088286' class=' answer'><span>Catalog Wizard<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276521[]' id='answer-id-1088287' class='answer   answerof-276521 ' value='1088287'   \/><label for='answer-id-1088287' id='answer-label-1088287' class=' answer'><span>Catalog Designer<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276521[]' id='answer-id-1088288' class='answer   answerof-276521 ' value='1088288'   \/><label for='answer-id-1088288' id='answer-label-1088288' class=' answer'><span>Catalog Item Builder<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276521[]' id='answer-id-1088289' class='answer   answerof-276521 ' value='1088289'   \/><label for='answer-id-1088289' id='answer-label-1088289' class=' answer'><span>Catalog Builder<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-58' style=';'><div id='questionWrap-58'  class='   watupro-question-id-276522'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>58. <\/span>Request fulfillment relies on three record types, Requests, Requested Items, and Catalog Tasks. The lifecycle status of these records is reflected in a combination of state and stage fields. <br \/>\r<br>Which status field is set by the flow?<\/div><input type='hidden' name='question_id[]' id='qID_58' value='276522' \/><input type='hidden' id='answerType276522' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276522[]' id='answer-id-1088290' class='answer   answerof-276522 ' value='1088290'   \/><label for='answer-id-1088290' id='answer-label-1088290' class=' answer'><span>Stage on Requested item<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276522[]' id='answer-id-1088291' class='answer   answerof-276522 ' value='1088291'   \/><label for='answer-id-1088291' id='answer-label-1088291' class=' answer'><span>Status on Request<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276522[]' id='answer-id-1088292' class='answer   answerof-276522 ' value='1088292'   \/><label for='answer-id-1088292' id='answer-label-1088292' class=' answer'><span>State on Catalog Task<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276522[]' id='answer-id-1088293' class='answer   answerof-276522 ' value='1088293'   \/><label for='answer-id-1088293' id='answer-label-1088293' class=' answer'><span>State on Requested Item<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-59' style=';'><div id='questionWrap-59'  class='   watupro-question-id-276523'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>59. <\/span>Your implementation team has a new Business Analyst. They will be attending their first Service Catalog workshop and will be responsible for capturing notes and decisions from the workshop. <br \/>\r<br>What Now Create assets do you recommend they review, to prepare? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_59' value='276523' \/><input type='hidden' id='answerType276523' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276523[]' id='answer-id-1088294' class='answer   answerof-276523 ' value='1088294'   \/><label for='answer-id-1088294' id='answer-label-1088294' class=' answer'><span>Service Catalog and Request Mgmt - Workshop Preparation Guide<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276523[]' id='answer-id-1088295' class='answer   answerof-276523 ' value='1088295'   \/><label for='answer-id-1088295' id='answer-label-1088295' class=' answer'><span>Service Catalog and Request Mgmt - Process Guide<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276523[]' id='answer-id-1088296' class='answer   answerof-276523 ' value='1088296'   \/><label for='answer-id-1088296' id='answer-label-1088296' class=' answer'><span>IT Service Management - Typical Challenges and Remediation<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276523[]' id='answer-id-1088297' class='answer   answerof-276523 ' value='1088297'   \/><label for='answer-id-1088297' id='answer-label-1088297' class=' answer'><span>ITSM - Business Outcomes and Corresponding KPIs<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-60' style=';'><div id='questionWrap-60'  class='   watupro-question-id-276524'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>60. <\/span>Which role would give you access to the CI Class Manager?<\/div><input type='hidden' name='question_id[]' id='qID_60' value='276524' \/><input type='hidden' id='answerType276524' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276524[]' id='answer-id-1088298' class='answer   answerof-276524 ' value='1088298'   \/><label for='answer-id-1088298' id='answer-label-1088298' class=' answer'><span>ecmdb_admin<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276524[]' id='answer-id-1088299' class='answer   answerof-276524 ' value='1088299'   \/><label for='answer-id-1088299' id='answer-label-1088299' class=' answer'><span>ecmdb<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276524[]' id='answer-id-1088300' class='answer   answerof-276524 ' value='1088300'   \/><label for='answer-id-1088300' id='answer-label-1088300' class=' answer'><span>class_manager<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276524[]' id='answer-id-1088301' class='answer   answerof-276524 ' value='1088301'   \/><label for='answer-id-1088301' id='answer-label-1088301' class=' answer'><span>sn_class_manager<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-61' style=';'><div id='questionWrap-61'  class='   watupro-question-id-276525'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>61. <\/span>What module do you use to change the setting for the time between incident Resolution and Closure?<\/div><input type='hidden' name='question_id[]' id='qID_61' value='276525' \/><input type='hidden' id='answerType276525' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276525[]' id='answer-id-1088302' class='answer   answerof-276525 ' value='1088302'   \/><label for='answer-id-1088302' id='answer-label-1088302' class=' answer'><span>ITSM Properties<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276525[]' id='answer-id-1088303' class='answer   answerof-276525 ' value='1088303'   \/><label for='answer-id-1088303' id='answer-label-1088303' class=' answer'><span>System Settings<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276525[]' id='answer-id-1088304' class='answer   answerof-276525 ' value='1088304'   \/><label for='answer-id-1088304' id='answer-label-1088304' class=' answer'><span>Incident Settings<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276525[]' id='answer-id-1088305' class='answer   answerof-276525 ' value='1088305'   \/><label for='answer-id-1088305' id='answer-label-1088305' class=' answer'><span>Incident Properties<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276525[]' id='answer-id-1088306' class='answer   answerof-276525 ' value='1088306'   \/><label for='answer-id-1088306' id='answer-label-1088306' class=' answer'><span>Resolution Properties<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-62' style=';'><div id='questionWrap-62'  class='   watupro-question-id-276526'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>62. <\/span>By default, when using Inbound actions, what happens if an email is received which has an Incident watermark?<\/div><input type='hidden' name='question_id[]' id='qID_62' value='276526' \/><input type='hidden' id='answerType276526' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276526[]' id='answer-id-1088307' class='answer   answerof-276526 ' value='1088307'   \/><label for='answer-id-1088307' id='answer-label-1088307' class=' answer'><span>Incident SLA clock is un-paused<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276526[]' id='answer-id-1088308' class='answer   answerof-276526 ' value='1088308'   \/><label for='answer-id-1088308' id='answer-label-1088308' class=' answer'><span>Incident record is updated, per the action's script<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276526[]' id='answer-id-1088309' class='answer   answerof-276526 ' value='1088309'   \/><label for='answer-id-1088309' id='answer-label-1088309' class=' answer'><span>Auto-reply sent to sender, recommending they use Portal chat<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276526[]' id='answer-id-1088310' class='answer   answerof-276526 ' value='1088310'   \/><label for='answer-id-1088310' id='answer-label-1088310' class=' answer'><span>Incident record is re-set to state = attention required<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-63' style=';'><div id='questionWrap-63'  class='   watupro-question-id-276527'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>63. <\/span>When using the Email Client, what is the difference between an Email Template and a Quick Message?<\/div><input type='hidden' name='question_id[]' id='qID_63' value='276527' \/><input type='hidden' id='answerType276527' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276527[]' id='answer-id-1088311' class='answer   answerof-276527 ' value='1088311'   \/><label for='answer-id-1088311' id='answer-label-1088311' class=' answer'><span>Email Templates are like forms that can be sent to the caller for completion; Quick Messages are primarily used by the Chat Bot<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276527[]' id='answer-id-1088312' class='answer   answerof-276527 ' value='1088312'   \/><label for='answer-id-1088312' id='answer-label-1088312' class=' answer'><span>Email Template is defined and automatically applied when the email form launches; Quick Messages are defined and then can be manually applied by the user<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276527[]' id='answer-id-1088313' class='answer   answerof-276527 ' value='1088313'   \/><label for='answer-id-1088313' id='answer-label-1088313' class=' answer'><span>Email Templates are included with ITSM; Quick Messages are new with Machine Learning<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276527[]' id='answer-id-1088314' class='answer   answerof-276527 ' value='1088314'   \/><label for='answer-id-1088314' id='answer-label-1088314' class=' answer'><span>Email templates are defined by users with admin role; Quick Messages are defined by users with quick_message_admin role<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-64' style=';'><div id='questionWrap-64'  class='   watupro-question-id-276528'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>64. <\/span>Your customer wants incidents to close automatically 7 days after the incident is resolved. <br \/>\r<br>How do you meet this requirement? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_64' value='276528' \/><input type='hidden' id='answerType276528' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276528[]' id='answer-id-1088315' class='answer   answerof-276528 ' value='1088315'   \/><label for='answer-id-1088315' id='answer-label-1088315' class=' answer'><span>Modify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276528[]' id='answer-id-1088316' class='answer   answerof-276528 ' value='1088316'   \/><label for='answer-id-1088316' id='answer-label-1088316' class=' answer'><span>Update the incident_close UI action script<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276528[]' id='answer-id-1088317' class='answer   answerof-276528 ' value='1088317'   \/><label for='answer-id-1088317' id='answer-label-1088317' class=' answer'><span>From the Incident Properties application, set Enable auto closure of incidents based on Resolution date to Yes<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276528[]' id='answer-id-1088318' class='answer   answerof-276528 ' value='1088318'   \/><label for='answer-id-1088318' id='answer-label-1088318' class=' answer'><span>Modify the Incident Lifecycle flow to expire after 7 days<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-65' style=';'><div id='questionWrap-65'  class='   watupro-question-id-276529'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>65. <\/span>What tools are available to the assignee to help resolve an Incident? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_65' value='276529' \/><input type='hidden' id='answerType276529' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276529[]' id='answer-id-1088319' class='answer   answerof-276529 ' value='1088319'   \/><label for='answer-id-1088319' id='answer-label-1088319' class=' answer'><span>Known Errors<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276529[]' id='answer-id-1088320' class='answer   answerof-276529 ' value='1088320'   \/><label for='answer-id-1088320' id='answer-label-1088320' class=' answer'><span>Resolutions from similar incidents<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276529[]' id='answer-id-1088321' class='answer   answerof-276529 ' value='1088321'   \/><label for='answer-id-1088321' id='answer-label-1088321' class=' answer'><span>CI Class Manager<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276529[]' id='answer-id-1088322' class='answer   answerof-276529 ' value='1088322'   \/><label for='answer-id-1088322' id='answer-label-1088322' class=' answer'><span>Incident Overview Dashboard<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276529[]' id='answer-id-1088323' class='answer   answerof-276529 ' value='1088323'   \/><label for='answer-id-1088323' id='answer-label-1088323' class=' answer'><span>Enterprise CMDB Dashboard<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-66' style=';'><div id='questionWrap-66'  class='   watupro-question-id-276530'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>66. <\/span>Your customer wants to use the Service Catalog to generate task-based records for end-user inquiries. <br \/>\r<br>What Service Catalog capability can you use to generate these records?<\/div><input type='hidden' name='question_id[]' id='qID_66' value='276530' \/><input type='hidden' id='answerType276530' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276530[]' id='answer-id-1088324' class='answer   answerof-276530 ' value='1088324'   \/><label for='answer-id-1088324' id='answer-label-1088324' class=' answer'><span>Execution Plans<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276530[]' id='answer-id-1088325' class='answer   answerof-276530 ' value='1088325'   \/><label for='answer-id-1088325' id='answer-label-1088325' class=' answer'><span>Content Items<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276530[]' id='answer-id-1088326' class='answer   answerof-276530 ' value='1088326'   \/><label for='answer-id-1088326' id='answer-label-1088326' class=' answer'><span>Catalog Items<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276530[]' id='answer-id-1088327' class='answer   answerof-276530 ' value='1088327'   \/><label for='answer-id-1088327' id='answer-label-1088327' class=' answer'><span>Record Producers<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-67' style=';'><div id='questionWrap-67'  class='   watupro-question-id-276531'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>67. <\/span>Which type of catalog item may be found in a Service Catalog?<\/div><input type='hidden' name='question_id[]' id='qID_67' value='276531' \/><input type='hidden' id='answerType276531' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276531[]' id='answer-id-1088328' class='answer   answerof-276531 ' value='1088328'   \/><label for='answer-id-1088328' id='answer-label-1088328' class=' answer'><span>Requested Items<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276531[]' id='answer-id-1088329' class='answer   answerof-276531 ' value='1088329'   \/><label for='answer-id-1088329' id='answer-label-1088329' class=' answer'><span>Order guides<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276531[]' id='answer-id-1088330' class='answer   answerof-276531 ' value='1088330'   \/><label for='answer-id-1088330' id='answer-label-1088330' class=' answer'><span>Categories<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276531[]' id='answer-id-1088331' class='answer   answerof-276531 ' value='1088331'   \/><label for='answer-id-1088331' id='answer-label-1088331' class=' answer'><span>Execution Plans<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-68' style=';'><div id='questionWrap-68'  class='   watupro-question-id-276532'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>68. <\/span>From which table, is the Incident table extended?<\/div><input type='hidden' name='question_id[]' id='qID_68' value='276532' \/><input type='hidden' id='answerType276532' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276532[]' id='answer-id-1088332' class='answer   answerof-276532 ' value='1088332'   \/><label for='answer-id-1088332' id='answer-label-1088332' class=' answer'><span>Task [task]<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276532[]' id='answer-id-1088333' class='answer   answerof-276532 ' value='1088333'   \/><label for='answer-id-1088333' id='answer-label-1088333' class=' answer'><span>Task [sn_task]<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276532[]' id='answer-id-1088334' class='answer   answerof-276532 ' value='1088334'   \/><label for='answer-id-1088334' id='answer-label-1088334' class=' answer'><span>Ticket [ticket]<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276532[]' id='answer-id-1088335' class='answer   answerof-276532 ' value='1088335'   \/><label for='answer-id-1088335' id='answer-label-1088335' class=' answer'><span>Work [sn_work]<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-69' style=';'><div id='questionWrap-69'  class='   watupro-question-id-276533'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>69. <\/span>What optional Incident table is extended from the Task table?<\/div><input type='hidden' name='question_id[]' id='qID_69' value='276533' \/><input type='hidden' id='answerType276533' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276533[]' id='answer-id-1088336' class='answer   answerof-276533 ' value='1088336'   \/><label for='answer-id-1088336' id='answer-label-1088336' class=' answer'><span>Child Incident [incident_child]<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276533[]' id='answer-id-1088337' class='answer   answerof-276533 ' value='1088337'   \/><label for='answer-id-1088337' id='answer-label-1088337' class=' answer'><span>Major Incident [major_incident]<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276533[]' id='answer-id-1088338' class='answer   answerof-276533 ' value='1088338'   \/><label for='answer-id-1088338' id='answer-label-1088338' class=' answer'><span>Incident Task [incident task]<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-276533[]' id='answer-id-1088339' class='answer   answerof-276533 ' value='1088339'   \/><label for='answer-id-1088339' id='answer-label-1088339' class=' answer'><span>Parent Incident [incident_parent]<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-70' style=';'><div id='questionWrap-70'  class='   watupro-question-id-276534'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>70. <\/span>Category and Subcategory values can be set manually on the Incident form. <br \/>\r<br>What are disadvantages of this approach? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_70' value='276534' \/><input type='hidden' id='answerType276534' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276534[]' id='answer-id-1088340' class='answer   answerof-276534 ' value='1088340'   \/><label for='answer-id-1088340' id='answer-label-1088340' class=' answer'><span>Too many options may confuse users and increase mis-categorization<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276534[]' id='answer-id-1088341' class='answer   answerof-276534 ' value='1088341'   \/><label for='answer-id-1088341' id='answer-label-1088341' class=' answer'><span>Choices have no additional metadata to drive process<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276534[]' id='answer-id-1088342' class='answer   answerof-276534 ' value='1088342'   \/><label for='answer-id-1088342' id='answer-label-1088342' class=' answer'><span>It is difficult to implement<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-276534[]' id='answer-id-1088343' class='answer   answerof-276534 ' value='1088343'   \/><label for='answer-id-1088343' id='answer-label-1088343' class=' answer'><span>It is not part of the baseline instance<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div style='display:none' id='question-71'>\n\t<div class='question-content'>\n\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/img\/loading.gif\" width=\"16\" height=\"16\" alt=\"Loading...\" title=\"Loading...\" \/>&nbsp;Loading...\t<\/div>\n<\/div>\n\n<br \/>\n\t\n\t\t\t<div class=\"watupro_buttons flex \" id=\"watuPROButtons7510\" >\n\t\t  <div id=\"prev-question\" style=\"display:none;\"><input type=\"button\" value=\"&lt; Previous\" onclick=\"WatuPRO.nextQuestion(event, 'previous');\"\/><\/div>\t\t  \t\t  \t\t   \n\t\t   \t  \t\t<div><input type=\"button\" name=\"action\" class=\"watupro-submit-button\" onclick=\"WatuPRO.submitResult(event)\" id=\"action-button\" value=\"View Results\"  \/>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\n\t<input type=\"hidden\" name=\"quiz_id\" value=\"7510\" id=\"watuPROExamID\"\/>\n\t<input type=\"hidden\" name=\"start_time\" id=\"startTime\" value=\"2026-05-02 20:48:45\" \/>\n\t<input type=\"hidden\" name=\"start_timestamp\" id=\"startTimeStamp\" value=\"1777754925\" \/>\n\t<input type=\"hidden\" name=\"question_ids\" value=\"\" \/>\n\t<input type=\"hidden\" name=\"watupro_questions\" value=\"276465:1088043,1088044,1088045 | 276466:1088046,1088047,1088048,1088049 | 276467:1088050,1088051,1088052,1088053,1088054 | 276468:1088055,1088056,1088057,1088058 | 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