{"id":59617,"date":"2023-06-21T01:26:39","date_gmt":"2023-06-21T01:26:39","guid":{"rendered":"https:\/\/www.dumpsbase.com\/freedumps\/?p=59617"},"modified":"2023-06-21T01:26:44","modified_gmt":"2023-06-21T01:26:44","slug":"pass-the-service-cloud-consultant-exam-in-one-go-with-dumpsbase-updated-service-cloud-consultant-dumps-v10-02","status":"publish","type":"post","link":"https:\/\/www.dumpsbase.com\/freedumps\/pass-the-service-cloud-consultant-exam-in-one-go-with-dumpsbase-updated-service-cloud-consultant-dumps-v10-02.html","title":{"rendered":"Pass the Service Cloud Consultant Exam in One Go with DumpsBase Updated Service Cloud Consultant Dumps V10.02"},"content":{"rendered":"\n<p>The Service Cloud Consultant certification exam is a popular certification exam for Salesforce consultants. It is designed to test the learner&#8217;s ability to design and implement Service Cloud solutions that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success. DumpsBase, a leading provider of exam dumps, has recently updated its Service Cloud Consultant dumps to V10.02. With 150 questions and answers, the updated dumps provide learners with all the resources they need to pass the exam on the first try. Learners do not need to choose additional online resources or attend additional training courses, as DumpsBase&#8217;s Service Cloud Consultant dumps cover all the topics and concepts tested in the exam. In conclusion, DumpsBase&#8217;s updated Service Cloud Consultant dumps V10.02 is the most comprehensive and up-to-date resource for learners to prepare for the Service Cloud Consultant certification exam.<\/p>\n<h2>Try Salesforce <em><span style=\"background-color: #00ffff;\">Service Cloud Consultant Free Demo Questions<\/span><\/em> Below<\/h2>\n<script>\n\t  window.fbAsyncInit = function() {\n\t    FB.init({\n\t      appId            : '622169541470367',\n\t      autoLogAppEvents : true,\n\t      xfbml            : true,\n\t      version          : 'v3.1'\n\t    });\n\t  };\n\t\n\t  (function(d, s, id){\n\t     var js, fjs = d.getElementsByTagName(s)[0];\n\t     if (d.getElementById(id)) {return;}\n\t     js = d.createElement(s); js.id = id;\n\t     js.src = \"https:\/\/connect.facebook.net\/en_US\/sdk.js\";\n\t     fjs.parentNode.insertBefore(js, fjs);\n\t   }(document, 'script', 'facebook-jssdk'));\n\t<\/script><script type=\"text\/javascript\" >\ndocument.addEventListener(\"DOMContentLoaded\", function(event) { \nif(!window.jQuery) alert(\"The important jQuery library is not properly loaded in your site. Your WordPress theme is probably missing the essential wp_head() call. You can switch to another theme and you will see that the plugin works fine and this notice disappears. If you are still not sure what to do you can contact us for help.\");\n});\n<\/script>  \n  \n<div  id=\"watupro_quiz\" class=\"quiz-area single-page-quiz\">\n<p id=\"submittingExam7419\" style=\"display:none;text-align:center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/img\/loading.gif\" width=\"16\" height=\"16\"><\/p>\n\n<div class=\"watupro-exam-description\" id=\"description-quiz-7419\"><\/div>\n\n<form action=\"\" method=\"post\" class=\"quiz-form\" id=\"quiz-7419\"  enctype=\"multipart\/form-data\" >\n<div class='watu-question ' id='question-1' style=';'><div id='questionWrap-1'  class='   watupro-question-id-272687'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>1. <\/span>the support manager at universal containers wants to see monthly historical metrics for first call resolution by call center and agent. <br \/>\r<br>Which reporting should consultant recommend?<\/div><input type='hidden' name='question_id[]' id='qID_1' value='272687' \/><input type='hidden' id='answerType272687' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272687[]' id='answer-id-1074478' class='answer   answerof-272687 ' value='1074478'   \/><label for='answer-id-1074478' id='answer-label-1074478' class=' answer'><span>Dynamic Dahsbaord by Call Center<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272687[]' id='answer-id-1074479' class='answer   answerof-272687 ' value='1074479'   \/><label for='answer-id-1074479' id='answer-label-1074479' class=' answer'><span>Reporting Snapshots by call center<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272687[]' id='answer-id-1074480' class='answer   answerof-272687 ' value='1074480'   \/><label for='answer-id-1074480' id='answer-label-1074480' class=' answer'><span>Report Subscriptions by call center<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272687[]' id='answer-id-1074481' class='answer   answerof-272687 ' value='1074481'   \/><label for='answer-id-1074481' id='answer-label-1074481' class=' answer'><span>Case report grouped by call center<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-2' style=';'><div id='questionWrap-2'  class='   watupro-question-id-272688'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>2. <\/span>Universal Containers wants to help customers resolve issues by browsing Knowledge articles and submit a case if they need more information. <br \/>\r<br>What should the consultant recommend to meet the requirements?<\/div><input type='hidden' name='question_id[]' id='qID_2' value='272688' \/><input type='hidden' id='answerType272688' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272688[]' id='answer-id-1074482' class='answer   answerof-272688 ' value='1074482'   \/><label for='answer-id-1074482' id='answer-label-1074482' class=' answer'><span>Allow Comments on Knowledge articles.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272688[]' id='answer-id-1074483' class='answer   answerof-272688 ' value='1074483'   \/><label for='answer-id-1074483' id='answer-label-1074483' class=' answer'><span>Implement Case Assignment Rules.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272688[]' id='answer-id-1074484' class='answer   answerof-272688 ' value='1074484'   \/><label for='answer-id-1074484' id='answer-label-1074484' class=' answer'><span>Enable Chat in an Experience Cloud site.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272688[]' id='answer-id-1074485' class='answer   answerof-272688 ' value='1074485'   \/><label for='answer-id-1074485' id='answer-label-1074485' class=' answer'><span>Create a self-service Help Center.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-3' style=';'><div id='questionWrap-3'  class='   watupro-question-id-272689'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>3. <\/span>To help Service Agents more accurately respond to Cases, Universal Containers want a list of relevant Articles displayed on the Case record page. <br \/>\r<br>How should a consultant configure this requirement?<\/div><input type='hidden' name='question_id[]' id='qID_3' value='272689' \/><input type='hidden' id='answerType272689' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272689[]' id='answer-id-1074486' class='answer   answerof-272689 ' value='1074486'   \/><label for='answer-id-1074486' id='answer-label-1074486' class=' answer'><span>Add the Knowledge related list to the Case record page.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272689[]' id='answer-id-1074487' class='answer   answerof-272689 ' value='1074487'   \/><label for='answer-id-1074487' id='answer-label-1074487' class=' answer'><span>Add the Knowledge tab to the Service Console.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272689[]' id='answer-id-1074488' class='answer   answerof-272689 ' value='1074488'   \/><label for='answer-id-1074488' id='answer-label-1074488' class=' answer'><span>Add Knowledge Data Categories to each Case.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272689[]' id='answer-id-1074489' class='answer   answerof-272689 ' value='1074489'   \/><label for='answer-id-1074489' id='answer-label-1074489' class=' answer'><span>Add the Knowledge Component to the Case record page.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-4' style=';'><div id='questionWrap-4'  class='   watupro-question-id-272690'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>4. <\/span>Universal Containers is migrating from Classic Knowledge to Lightning Knowledge using the Lightning Knowledge Migration Tool and noticed that none of the Article file attachments were migrated. <br \/>\r<br>How can a Consultant migrate the file attachments?<\/div><input type='hidden' name='question_id[]' id='qID_4' value='272690' \/><input type='hidden' id='answerType272690' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272690[]' id='answer-id-1074490' class='answer   answerof-272690 ' value='1074490'   \/><label for='answer-id-1074490' id='answer-label-1074490' class=' answer'><span>Upload the files as Documents, then relate them to the migrated Articles.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272690[]' id='answer-id-1074491' class='answer   answerof-272690 ' value='1074491'   \/><label for='answer-id-1074491' id='answer-label-1074491' class=' answer'><span>Use the Lightning Knowledge Migration Tool and choose 'include files'.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272690[]' id='answer-id-1074492' class='answer   answerof-272690 ' value='1074492'   \/><label for='answer-id-1074492' id='answer-label-1074492' class=' answer'><span>Use the Files Related List on eacharticle to add files to your articles.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272690[]' id='answer-id-1074493' class='answer   answerof-272690 ' value='1074493'   \/><label for='answer-id-1074493' id='answer-label-1074493' class=' answer'><span>Post the Files to the Chatter Feed on each Article.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-5' style=';'><div id='questionWrap-5'  class='   watupro-question-id-272691'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>5. <\/span>Universal Containers support management team has noticed an increase in wait times over the last several months when customers call in for support. <br \/>\r<br>Which two recommendations should a consultant suggest to help decrease customer wait times? Choose 2 answers:<\/div><input type='hidden' name='question_id[]' id='qID_5' value='272691' \/><input type='hidden' id='answerType272691' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272691[]' id='answer-id-1074494' class='answer   answerof-272691 ' value='1074494'   \/><label for='answer-id-1074494' id='answer-label-1074494' class=' answer'><span>Set up analytical snapshots to capture key case information andcreate historical trending reports<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272691[]' id='answer-id-1074495' class='answer   answerof-272691 ' value='1074495'   \/><label for='answer-id-1074495' id='answer-label-1074495' class=' answer'><span>Set up a Salesforce Customer Community that will allow customers to create cases online<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272691[]' id='answer-id-1074496' class='answer   answerof-272691 ' value='1074496'   \/><label for='answer-id-1074496' id='answer-label-1074496' class=' answer'><span>Create reports to analyze call data in order to understand peak times and ensure adequate staffing<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272691[]' id='answer-id-1074497' class='answer   answerof-272691 ' value='1074497'   \/><label for='answer-id-1074497' id='answer-label-1074497' class=' answer'><span>Create case escalation rules to route high priority cases directly to supervisors for resolution<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-6' style=';'><div id='questionWrap-6'  class='   watupro-question-id-272692'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>6. <\/span>A business to consumer (B2C) company wants to decrease service costs and improve customer relationship currently, customers pay invoices and update their contact information by mailing paper pay slips back to company. <br \/>\r<br>What is the recommended solution to meet the requirements?<\/div><input type='hidden' name='question_id[]' id='qID_6' value='272692' \/><input type='hidden' id='answerType272692' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272692[]' id='answer-id-1074498' class='answer   answerof-272692 ' value='1074498'   \/><label for='answer-id-1074498' id='answer-label-1074498' class=' answer'><span>Field Service with Integrated Payments<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272692[]' id='answer-id-1074499' class='answer   answerof-272692 ' value='1074499'   \/><label for='answer-id-1074499' id='answer-label-1074499' class=' answer'><span>Experience Cloud with Customer Account Portal template<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272692[]' id='answer-id-1074500' class='answer   answerof-272692 ' value='1074500'   \/><label for='answer-id-1074500' id='answer-label-1074500' class=' answer'><span>Einstein Bots with Credit Card Payments<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272692[]' id='answer-id-1074501' class='answer   answerof-272692 ' value='1074501'   \/><label for='answer-id-1074501' id='answer-label-1074501' class=' answer'><span>Service Cloud Voice with Tele-pay<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-7' style=';'><div id='questionWrap-7'  class='   watupro-question-id-272693'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>7. <\/span>A company has implemented Salesforce Service Cloud. The company needs Key Performance Indicators (KPIs) toensure that its customer support service center is profitable. <br \/>\r<br>Which three metrics can be used to help executive management understand service center costs? Choose 3 answers<\/div><input type='hidden' name='question_id[]' id='qID_7' value='272693' \/><input type='hidden' id='answerType272693' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272693[]' id='answer-id-1074502' class='answer   answerof-272693 ' value='1074502'   \/><label for='answer-id-1074502' id='answer-label-1074502' class=' answer'><span>All open Cases by Priority<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272693[]' id='answer-id-1074503' class='answer   answerof-272693 ' value='1074503'   \/><label for='answer-id-1074503' id='answer-label-1074503' class=' answer'><span>All open cases by Channel<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272693[]' id='answer-id-1074504' class='answer   answerof-272693 ' value='1074504'   \/><label for='answer-id-1074504' id='answer-label-1074504' class=' answer'><span>All Cases closed Month-to-date<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272693[]' id='answer-id-1074505' class='answer   answerof-272693 ' value='1074505'   \/><label for='answer-id-1074505' id='answer-label-1074505' class=' answer'><span>Case resolution time<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272693[]' id='answer-id-1074506' class='answer   answerof-272693 ' value='1074506'   \/><label for='answer-id-1074506' id='answer-label-1074506' class=' answer'><span>All Cases by Customer<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-8' style=';'><div id='questionWrap-8'  class='   watupro-question-id-272694'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>8. <\/span>A manager would like information on the knowledge base searches conducted by customers and call center agents. <br \/>\r<br>Which two metrics are useful for identifying knowledge article effectiveness? Choose 2 answers<\/div><input type='hidden' name='question_id[]' id='qID_8' value='272694' \/><input type='hidden' id='answerType272694' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272694[]' id='answer-id-1074507' class='answer   answerof-272694 ' value='1074507'   \/><label for='answer-id-1074507' id='answer-label-1074507' class=' answer'><span>Knowledge search query with no results.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272694[]' id='answer-id-1074508' class='answer   answerof-272694 ' value='1074508'   \/><label for='answer-id-1074508' id='answer-label-1074508' class=' answer'><span>Knowledge articles with the lowest rating.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272694[]' id='answer-id-1074509' class='answer   answerof-272694 ' value='1074509'   \/><label for='answer-id-1074509' id='answer-label-1074509' class=' answer'><span>Number of knowledge articles in each data category.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272694[]' id='answer-id-1074510' class='answer   answerof-272694 ' value='1074510'   \/><label for='answer-id-1074510' id='answer-label-1074510' class=' answer'><span>Knowledge articles created by call center agents.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-9' style=';'><div id='questionWrap-9'  class='   watupro-question-id-272695'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>9. <\/span>universal Containers (UC) hired agents in an expansion of the contactcenter. Getting agents up to speed and fully productive is a pnority. UC implemented a standardized agent customer dialog to assist agents. <br \/>\r<br>Which two features should a consultant integrate of the Service Console? Choose 2 answers<\/div><input type='hidden' name='question_id[]' id='qID_9' value='272695' \/><input type='hidden' id='answerType272695' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272695[]' id='answer-id-1074511' class='answer   answerof-272695 ' value='1074511'   \/><label for='answer-id-1074511' id='answer-label-1074511' class=' answer'><span>Lightning Flow for service<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272695[]' id='answer-id-1074512' class='answer   answerof-272695 ' value='1074512'   \/><label for='answer-id-1074512' id='answer-label-1074512' class=' answer'><span>Interaction Log<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272695[]' id='answer-id-1074513' class='answer   answerof-272695 ' value='1074513'   \/><label for='answer-id-1074513' id='answer-label-1074513' class=' answer'><span>Lightning Process Builder<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272695[]' id='answer-id-1074514' class='answer   answerof-272695 ' value='1074514'   \/><label for='answer-id-1074514' id='answer-label-1074514' class=' answer'><span>Path for Cases<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-10' style=';'><div id='questionWrap-10'  class='   watupro-question-id-272696'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>10. <\/span>Agents at universal containers are required to update the case status to waiting for customer after they send an email to the case contact. Support managers are noticing that many agents are forgetting to perform this step. <br \/>\r<br>What should a consultnat recommend to address this problem.<\/div><input type='hidden' name='question_id[]' id='qID_10' value='272696' \/><input type='hidden' id='answerType272696' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272696[]' id='answer-id-1074515' class='answer   answerof-272696 ' value='1074515'   \/><label for='answer-id-1074515' id='answer-label-1074515' class=' answer'><span>Define case escalation rules<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272696[]' id='answer-id-1074516' class='answer   answerof-272696 ' value='1074516'   \/><label for='answer-id-1074516' id='answer-label-1074516' class=' answer'><span>Configure flow Builder \/Process Builder<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272696[]' id='answer-id-1074517' class='answer   answerof-272696 ' value='1074517'   \/><label for='answer-id-1074517' id='answer-label-1074517' class=' answer'><span>Activate a validation rule<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272696[]' id='answer-id-1074518' class='answer   answerof-272696 ' value='1074518'   \/><label for='answer-id-1074518' id='answer-label-1074518' class=' answer'><span>Create a Case Macro<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-11' style=';'><div id='questionWrap-11'  class='   watupro-question-id-272697'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>11. <\/span>Universal Containers wants to implement a customer service community. <br \/>\r<br>The goal of the community is to enable community members to access, create, and manage cases online. <br \/>\r<br>How should the consultant implement these requirements?<\/div><input type='hidden' name='question_id[]' id='qID_11' value='272697' \/><input type='hidden' id='answerType272697' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272697[]' id='answer-id-1074519' class='answer   answerof-272697 ' value='1074519'   \/><label for='answer-id-1074519' id='answer-label-1074519' class=' answer'><span>Create a sharing rule to share the contact record with the community member.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272697[]' id='answer-id-1074520' class='answer   answerof-272697 ' value='1074520'   \/><label for='answer-id-1074520' id='answer-label-1074520' class=' answer'><span>Change the org-wide default for cases and contacts internal access to private.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272697[]' id='answer-id-1074521' class='answer   answerof-272697 ' value='1074521'   \/><label for='answer-id-1074521' id='answer-label-1074521' class=' answer'><span>Set up a sharing set to grant access based on the community member\u2019s contact record.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272697[]' id='answer-id-1074522' class='answer   answerof-272697 ' value='1074522'   \/><label for='answer-id-1074522' id='answer-label-1074522' class=' answer'><span>Update the case assignment rule to add the community member to the predefined case team.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-12' style=';'><div id='questionWrap-12'  class='   watupro-question-id-272698'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>12. <\/span>Universal Containers wants to implement Knowledge to assist agents with the resolution of cases. <br \/>\r<br>Which three recommendations should a consultant make to meet this requirement? Choose 3 answers<\/div><input type='hidden' name='question_id[]' id='qID_12' value='272698' \/><input type='hidden' id='answerType272698' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272698[]' id='answer-id-1074523' class='answer   answerof-272698 ' value='1074523'   \/><label for='answer-id-1074523' id='answer-label-1074523' class=' answer'><span>Enable article customization for open cases.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272698[]' id='answer-id-1074524' class='answer   answerof-272698 ' value='1074524'   \/><label for='answer-id-1074524' id='answer-label-1074524' class=' answer'><span>Enable agents to create their own personal articles.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272698[]' id='answer-id-1074525' class='answer   answerof-272698 ' value='1074525'   \/><label for='answer-id-1074525' id='answer-label-1074525' class=' answer'><span>Enable suggested articles on new cases.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272698[]' id='answer-id-1074526' class='answer   answerof-272698 ' value='1074526'   \/><label for='answer-id-1074526' id='answer-label-1074526' class=' answer'><span>Enable article submission during case close.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272698[]' id='answer-id-1074527' class='answer   answerof-272698 ' value='1074527'   \/><label for='answer-id-1074527' id='answer-label-1074527' class=' answer'><span>Create an email template to send articles as PDF attachments.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-13' style=';'><div id='questionWrap-13'  class='   watupro-question-id-272699'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>13. <\/span>Universal Containers recently rolled out a Salesforce knowledge implementation; however, users are finding unreliable and unrelated Knowledge Articles displayed in the Knowledge One widget in the Salesforce Console. <br \/>\r<br>Which two actions should a Consultant recommend to address the lack of quality checking? Choose 2 answers<\/div><input type='hidden' name='question_id[]' id='qID_13' value='272699' \/><input type='hidden' id='answerType272699' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272699[]' id='answer-id-1074528' class='answer   answerof-272699 ' value='1074528'   \/><label for='answer-id-1074528' id='answer-label-1074528' class=' answer'><span>Restrict the Manage Articles user permission<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272699[]' id='answer-id-1074529' class='answer   answerof-272699 ' value='1074529'   \/><label for='answer-id-1074529' id='answer-label-1074529' class=' answer'><span>Set up an intuitive Data Category hierarchy<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272699[]' id='answer-id-1074530' class='answer   answerof-272699 ' value='1074530'   \/><label for='answer-id-1074530' id='answer-label-1074530' class=' answer'><span>Enable and configure wildcards for article searches<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272699[]' id='answer-id-1074531' class='answer   answerof-272699 ' value='1074531'   \/><label for='answer-id-1074531' id='answer-label-1074531' class=' answer'><span>Require that an article be added when closing a case<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-14' style=';'><div id='questionWrap-14'  class='   watupro-question-id-272700'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>14. <\/span>A Service Manager has just configured Chat at a company site. Now, the Agents cannot see the Chat footer component in the .... <br \/>\r<br>Which configuration option should be verified?<\/div><input type='hidden' name='question_id[]' id='qID_14' value='272700' \/><input type='hidden' id='answerType272700' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272700[]' id='answer-id-1074532' class='answer   answerof-272700 ' value='1074532'   \/><label for='answer-id-1074532' id='answer-label-1074532' class=' answer'><span>Verify that users have access to the Chat public group.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272700[]' id='answer-id-1074533' class='answer   answerof-272700 ' value='1074533'   \/><label for='answer-id-1074533' id='answer-label-1074533' class=' answer'><span>Verify that users are assigned the Chat user profile<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272700[]' id='answer-id-1074534' class='answer   answerof-272700 ' value='1074534'   \/><label for='answer-id-1074534' id='answer-label-1074534' class=' answer'><span>Verify that users have access to the Chat buttons.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272700[]' id='answer-id-1074535' class='answer   answerof-272700 ' value='1074535'   \/><label for='answer-id-1074535' id='answer-label-1074535' class=' answer'><span>Verify that users are assigned the Chat feature license.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-15' style=';'><div id='questionWrap-15'  class='   watupro-question-id-272701'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>15. <\/span>Universal Containers has tested skills-based routing in asandbox and is ready to deploy to production. <br \/>\r<br>Which two deploy solutions should a consultant to ensure skills-based routing is operational in Production?<\/div><input type='hidden' name='question_id[]' id='qID_15' value='272701' \/><input type='hidden' id='answerType272701' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272701[]' id='answer-id-1074536' class='answer   answerof-272701 ' value='1074536'   \/><label for='answer-id-1074536' id='answer-label-1074536' class=' answer'><span>Change Sets<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272701[]' id='answer-id-1074537' class='answer   answerof-272701 ' value='1074537'   \/><label for='answer-id-1074537' id='answer-label-1074537' class=' answer'><span>Mass Transfer Records<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272701[]' id='answer-id-1074538' class='answer   answerof-272701 ' value='1074538'   \/><label for='answer-id-1074538' id='answer-label-1074538' class=' answer'><span>Data Import Wizard<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272701[]' id='answer-id-1074539' class='answer   answerof-272701 ' value='1074539'   \/><label for='answer-id-1074539' id='answer-label-1074539' class=' answer'><span>Data Loader<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-16' style=';'><div id='questionWrap-16'  class='   watupro-question-id-272702'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>16. <\/span>Universal Containers wants to let its customers interact real-time with support agents from their computers and mobile devices. <br \/>\r<br>What feature should a consultant recommend to meet this requirement?<\/div><input type='hidden' name='question_id[]' id='qID_16' value='272702' \/><input type='hidden' id='answerType272702' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272702[]' id='answer-id-1074540' class='answer   answerof-272702 ' value='1074540'   \/><label for='answer-id-1074540' id='answer-label-1074540' class=' answer'><span>Web-to-Case<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272702[]' id='answer-id-1074541' class='answer   answerof-272702 ' value='1074541'   \/><label for='answer-id-1074541' id='answer-label-1074541' class=' answer'><span>Embedded Chat Service<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272702[]' id='answer-id-1074542' class='answer   answerof-272702 ' value='1074542'   \/><label for='answer-id-1074542' id='answer-label-1074542' class=' answer'><span>Customer Community<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272702[]' id='answer-id-1074543' class='answer   answerof-272702 ' value='1074543'   \/><label for='answer-id-1074543' id='answer-label-1074543' class=' answer'><span>Case Assignment Rules<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-17' style=';'><div id='questionWrap-17'  class='   watupro-question-id-272703'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>17. <\/span>Universal Containers has completed development and testing of its Service Cloud implementation and plans to migrate functionality from the sandbox environment to the production environment. <br \/>\r<br>What should be used for migration functionality?<\/div><input type='hidden' name='question_id[]' id='qID_17' value='272703' \/><input type='hidden' id='answerType272703' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272703[]' id='answer-id-1074544' class='answer   answerof-272703 ' value='1074544'   \/><label for='answer-id-1074544' id='answer-label-1074544' class=' answer'><span>Visual Studio Code and change sets<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272703[]' id='answer-id-1074545' class='answer   answerof-272703 ' value='1074545'   \/><label for='answer-id-1074545' id='answer-label-1074545' class=' answer'><span>Mass Transfer Records, change sets, and Visual Studio Code<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272703[]' id='answer-id-1074546' class='answer   answerof-272703 ' value='1074546'   \/><label for='answer-id-1074546' id='answer-label-1074546' class=' answer'><span>Visual Workflow, data loader, and Force.com IDE<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272703[]' id='answer-id-1074547' class='answer   answerof-272703 ' value='1074547'   \/><label for='answer-id-1074547' id='answer-label-1074547' class=' answer'><span>Data loader, change sets, and Force.com Excel Connector<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-18' style=';'><div id='questionWrap-18'  class='   watupro-question-id-272704'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>18. <\/span>What approach should a Consultant use to ensure that Knowledge searches only display articles for a service agent's product specialization?<\/div><input type='hidden' name='question_id[]' id='qID_18' value='272704' \/><input type='hidden' id='answerType272704' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272704[]' id='answer-id-1074548' class='answer   answerof-272704 ' value='1074548'   \/><label for='answer-id-1074548' id='answer-label-1074548' class=' answer'><span>Create a page layout for each record type; assign layouts to service agents.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272704[]' id='answer-id-1074549' class='answer   answerof-272704 ' value='1074549'   \/><label for='answer-id-1074549' id='answer-label-1074549' class=' answer'><span>Create a data category for each product; assign data categories to service agents.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272704[]' id='answer-id-1074550' class='answer   answerof-272704 ' value='1074550'   \/><label for='answer-id-1074550' id='answer-label-1074550' class=' answer'><span>Create a permission set for each record type; assign permissions to service agents.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272704[]' id='answer-id-1074551' class='answer   answerof-272704 ' value='1074551'   \/><label for='answer-id-1074551' id='answer-label-1074551' class=' answer'><span>Create an article action for each record type; assign record types to service agents.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-19' style=';'><div id='questionWrap-19'  class='   watupro-question-id-272705'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>19. <\/span>Universal Containers is planning to provide different levelsof support to customers in order to ensure its Agents are working within the confines of the Service Level Agreement. <br \/>\r<br>Which feature should the Consultant consider?<\/div><input type='hidden' name='question_id[]' id='qID_19' value='272705' \/><input type='hidden' id='answerType272705' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272705[]' id='answer-id-1074552' class='answer   answerof-272705 ' value='1074552'   \/><label for='answer-id-1074552' id='answer-label-1074552' class=' answer'><span>Omni-Channel<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272705[]' id='answer-id-1074553' class='answer   answerof-272705 ' value='1074553'   \/><label for='answer-id-1074553' id='answer-label-1074553' class=' answer'><span>Entitlements<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272705[]' id='answer-id-1074554' class='answer   answerof-272705 ' value='1074554'   \/><label for='answer-id-1074554' id='answer-label-1074554' class=' answer'><span>Case Escalation<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272705[]' id='answer-id-1074555' class='answer   answerof-272705 ' value='1074555'   \/><label for='answer-id-1074555' id='answer-label-1074555' class=' answer'><span>Case Milestones<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-20' style=';'><div id='questionWrap-20'  class='   watupro-question-id-272706'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>20. <\/span>The contact center at Universal Containers offers support through phone, email, public website, and a Community. The contact center manager wants to demonstrate the success of recent self-service initiatives to executive management. <br \/>\r<br>Which two reports should the contact center manager present to executive management? Choose 2 answers<\/div><input type='hidden' name='question_id[]' id='qID_20' value='272706' \/><input type='hidden' id='answerType272706' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272706[]' id='answer-id-1074556' class='answer   answerof-272706 ' value='1074556'   \/><label for='answer-id-1074556' id='answer-label-1074556' class=' answer'><span>Number of cases closed by self-service users.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272706[]' id='answer-id-1074557' class='answer   answerof-272706 ' value='1074557'   \/><label for='answer-id-1074557' id='answer-label-1074557' class=' answer'><span>Average call handle time by team.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272706[]' id='answer-id-1074558' class='answer   answerof-272706 ' value='1074558'   \/><label for='answer-id-1074558' id='answer-label-1074558' class=' answer'><span>Number of Knowledge articles created each month.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272706[]' id='answer-id-1074559' class='answer   answerof-272706 ' value='1074559'   \/><label for='answer-id-1074559' id='answer-label-1074559' class=' answer'><span>Number of cases created using Communities by month.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-21' style=';'><div id='questionWrap-21'  class='   watupro-question-id-272707'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>21. <\/span>How can a Contact Center Managersee which Service Representatives have not accepted new Cases recently using the Lightning Service Console?<\/div><input type='hidden' name='question_id[]' id='qID_21' value='272707' \/><input type='hidden' id='answerType272707' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272707[]' id='answer-id-1074560' class='answer   answerof-272707 ' value='1074560'   \/><label for='answer-id-1074560' id='answer-label-1074560' class=' answer'><span>Omni-Channel Utility Component<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272707[]' id='answer-id-1074561' class='answer   answerof-272707 ' value='1074561'   \/><label for='answer-id-1074561' id='answer-label-1074561' class=' answer'><span>Cases report sorted by Rep and Case Owner<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272707[]' id='answer-id-1074562' class='answer   answerof-272707 ' value='1074562'   \/><label for='answer-id-1074562' id='answer-label-1074562' class=' answer'><span>Cases report sorted by Rep and Case CreatedDate<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272707[]' id='answer-id-1074563' class='answer   answerof-272707 ' value='1074563'   \/><label for='answer-id-1074563' id='answer-label-1074563' class=' answer'><span>Omni-Channel Supervisor tab<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-22' style=';'><div id='questionWrap-22'  class='   watupro-question-id-272708'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>22. <\/span>Universal Containers runs a support operation with multiple call centers. The Support Manager wants to measure first-call resolution by call center location, agent, and calendar month. <br \/>\r<br>Which reporting solution should the Consultant recommend?<\/div><input type='hidden' name='question_id[]' id='qID_22' value='272708' \/><input type='hidden' id='answerType272708' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272708[]' id='answer-id-1074564' class='answer   answerof-272708 ' value='1074564'   \/><label for='answer-id-1074564' id='answer-label-1074564' class=' answer'><span>Create a list view report that includes fields for call center location, agent, calendar month, and first-call resolution.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272708[]' id='answer-id-1074565' class='answer   answerof-272708 ' value='1074565'   \/><label for='answer-id-1074565' id='answer-label-1074565' class=' answer'><span>Create areporting snapshot that includes fields for call center location, agent, calendar month, and first-call resolution.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272708[]' id='answer-id-1074566' class='answer   answerof-272708 ' value='1074566'   \/><label for='answer-id-1074566' id='answer-label-1074566' class=' answer'><span>Create a joined report that includes fields for call center location, agent, calendar month, and first-call resolution.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272708[]' id='answer-id-1074567' class='answer   answerof-272708 ' value='1074567'   \/><label for='answer-id-1074567' id='answer-label-1074567' class=' answer'><span>Create a matrix report that includes fields for call center location, agent, calendar month, and first-call resolution.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-23' style=';'><div id='questionWrap-23'  class='   watupro-question-id-272709'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>23. <\/span>The contact center at universal containers wants to increase its profit margins by promoting call deflection with service cloud. <br \/>\r<br>Which two solutions should a consultant recommend? Choose 2 answers<\/div><input type='hidden' name='question_id[]' id='qID_23' value='272709' \/><input type='hidden' id='answerType272709' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272709[]' id='answer-id-1074568' class='answer   answerof-272709 ' value='1074568'   \/><label for='answer-id-1074568' id='answer-label-1074568' class=' answer'><span>Customer community<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272709[]' id='answer-id-1074569' class='answer   answerof-272709 ' value='1074569'   \/><label for='answer-id-1074569' id='answer-label-1074569' class=' answer'><span>Knowledge base<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272709[]' id='answer-id-1074570' class='answer   answerof-272709 ' value='1074570'   \/><label for='answer-id-1074570' id='answer-label-1074570' class=' answer'><span>Service cloud console<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272709[]' id='answer-id-1074571' class='answer   answerof-272709 ' value='1074571'   \/><label for='answer-id-1074571' id='answer-label-1074571' class=' answer'><span>Automatic call distribution<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-24' style=';'><div id='questionWrap-24'  class='   watupro-question-id-272710'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>24. <\/span>Universal containers would like for articles to be suggested to agents based on information they are typing into the case. <br \/>\r<br>What solution should a consultant recommend?<\/div><input type='hidden' name='question_id[]' id='qID_24' value='272710' \/><input type='hidden' id='answerType272710' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272710[]' id='answer-id-1074572' class='answer   answerof-272710 ' value='1074572'   \/><label for='answer-id-1074572' id='answer-label-1074572' class=' answer'><span>Create a salesforce console for service and enable the knowledge sidebaron the case page layout.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272710[]' id='answer-id-1074573' class='answer   answerof-272710 ' value='1074573'   \/><label for='answer-id-1074573' id='answer-label-1074573' class=' answer'><span>Enable the knowledge sidebar setting in the case support settings.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272710[]' id='answer-id-1074574' class='answer   answerof-272710 ' value='1074574'   \/><label for='answer-id-1074574' id='answer-label-1074574' class=' answer'><span>Create a visualforce page called knowledge sidebar on the case page layout.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272710[]' id='answer-id-1074575' class='answer   answerof-272710 ' value='1074575'   \/><label for='answer-id-1074575' id='answer-label-1074575' class=' answer'><span>Enable the knowledge sidebar related list on the case page layout.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-25' style=';'><div id='questionWrap-25'  class='   watupro-question-id-272711'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>25. <\/span>Universal Containers wants to notify Support Managers when a new case have been untouched from more than two business days. <br \/>\r<br>Which approach should a consultant implement?<\/div><input type='hidden' name='question_id[]' id='qID_25' value='272711' \/><input type='hidden' id='answerType272711' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272711[]' id='answer-id-1074576' class='answer   answerof-272711 ' value='1074576'   \/><label for='answer-id-1074576' id='answer-label-1074576' class=' answer'><span>Define caseauto-response rules.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272711[]' id='answer-id-1074577' class='answer   answerof-272711 ' value='1074577'   \/><label for='answer-id-1074577' id='answer-label-1074577' class=' answer'><span>Estabalish case assignment rules.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272711[]' id='answer-id-1074578' class='answer   answerof-272711 ' value='1074578'   \/><label for='answer-id-1074578' id='answer-label-1074578' class=' answer'><span>Use Flow Builder to create a flow with scheduled path.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272711[]' id='answer-id-1074579' class='answer   answerof-272711 ' value='1074579'   \/><label for='answer-id-1074579' id='answer-label-1074579' class=' answer'><span>Configure case escalation rules.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-26' style=';'><div id='questionWrap-26'  class='   watupro-question-id-272712'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>26. <\/span>universal containers wants to unify channels and manage agent workload with omni-channel routing. <br \/>\r<br>What required step should a consultant address before configuring omni channel?<\/div><input type='hidden' name='question_id[]' id='qID_26' value='272712' \/><input type='hidden' id='answerType272712' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272712[]' id='answer-id-1074580' class='answer   answerof-272712 ' value='1074580'   \/><label for='answer-id-1074580' id='answer-label-1074580' class=' answer'><span>Create SF cases to have omni channel enabled<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272712[]' id='answer-id-1074581' class='answer   answerof-272712 ' value='1074581'   \/><label for='answer-id-1074581' id='answer-label-1074581' class=' answer'><span>create the necessary objects in SF<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272712[]' id='answer-id-1074582' class='answer   answerof-272712 ' value='1074582'   \/><label for='answer-id-1074582' id='answer-label-1074582' class=' answer'><span>customize service channel settings to define how the org receives work various sources<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272712[]' id='answer-id-1074583' class='answer   answerof-272712 ' value='1074583'   \/><label for='answer-id-1074583' id='answer-label-1074583' class=' answer'><span>From setup select omnichannel and select enable omni channel<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-27' style=';'><div id='questionWrap-27'  class='   watupro-question-id-272713'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>27. <\/span>service representatives are complaining that their lightning service console is too crowded Making it difficult to find tab and features required. After reviewing service console all configured features are required.<\/div><input type='hidden' name='question_id[]' id='qID_27' value='272713' \/><input type='hidden' id='answerType272713' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272713[]' id='answer-id-1074584' class='answer   answerof-272713 ' value='1074584'   \/><label for='answer-id-1074584' id='answer-label-1074584' class=' answer'><span>Define criteria-based record page components<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272713[]' id='answer-id-1074585' class='answer   answerof-272713 ' value='1074585'   \/><label for='answer-id-1074585' id='answer-label-1074585' class=' answer'><span>Create multiple console layouts<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272713[]' id='answer-id-1074586' class='answer   answerof-272713 ' value='1074586'   \/><label for='answer-id-1074586' id='answer-label-1074586' class=' answer'><span>Enable keyboard shortcuts<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272713[]' id='answer-id-1074587' class='answer   answerof-272713 ' value='1074587'   \/><label for='answer-id-1074587' id='answer-label-1074587' class=' answer'><span>Configure Macros<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-28' style=';'><div id='questionWrap-28'  class='   watupro-question-id-272714'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>28. <\/span>A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty. <br \/>\r<br>Which three measures satisfy this requirement? Choose 3 answers<\/div><input type='hidden' name='question_id[]' id='qID_28' value='272714' \/><input type='hidden' id='answerType272714' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272714[]' id='answer-id-1074588' class='answer   answerof-272714 ' value='1074588'   \/><label for='answer-id-1074588' id='answer-label-1074588' class=' answer'><span>customer satisfaction Survey<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272714[]' id='answer-id-1074589' class='answer   answerof-272714 ' value='1074589'   \/><label for='answer-id-1074589' id='answer-label-1074589' class=' answer'><span>Customer Purchase History<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272714[]' id='answer-id-1074590' class='answer   answerof-272714 ' value='1074590'   \/><label for='answer-id-1074590' id='answer-label-1074590' class=' answer'><span>Customer Support Requests<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272714[]' id='answer-id-1074591' class='answer   answerof-272714 ' value='1074591'   \/><label for='answer-id-1074591' id='answer-label-1074591' class=' answer'><span>Net promoter Score<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272714[]' id='answer-id-1074592' class='answer   answerof-272714 ' value='1074592'   \/><label for='answer-id-1074592' id='answer-label-1074592' class=' answer'><span>Service Level Agreement<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-29' style=';'><div id='questionWrap-29'  class='   watupro-question-id-272715'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>29. <\/span>Universal Containers plans to migrate its existing knowledge base into Salesforce Lightning Knowledge. <br \/>\r<br>Which three statements should be considered? Choose 3 answers<\/div><input type='hidden' name='question_id[]' id='qID_29' value='272715' \/><input type='hidden' id='answerType272715' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272715[]' id='answer-id-1074593' class='answer   answerof-272715 ' value='1074593'   \/><label for='answer-id-1074593' id='answer-label-1074593' class=' answer'><span>Attachments and .html files in Classic Knowledge are moved to the Files object.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272715[]' id='answer-id-1074594' class='answer   answerof-272715 ' value='1074594'   \/><label for='answer-id-1074594' id='answer-label-1074594' class=' answer'><span>Visualforce pages refer to Classic article types.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272715[]' id='answer-id-1074595' class='answer   answerof-272715 ' value='1074595'   \/><label for='answer-id-1074595' id='answer-label-1074595' class=' answer'><span>Each article must be associated to a record type.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272715[]' id='answer-id-1074596' class='answer   answerof-272715 ' value='1074596'   \/><label for='answer-id-1074596' id='answer-label-1074596' class=' answer'><span>Approval process history migrate to Lightning Knowledge.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272715[]' id='answer-id-1074597' class='answer   answerof-272715 ' value='1074597'   \/><label for='answer-id-1074597' id='answer-label-1074597' class=' answer'><span>Article numbers change during migration.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-30' style=';'><div id='questionWrap-30'  class='   watupro-question-id-272716'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>30. <\/span>Cloud Kicks (CK) is a global company with multiple product lines. CK is preparing to launch a public kno base for customers that will have 2,500 articles. The company wants an easy way for users to find relevant articles based on their location and product. <br \/>\r<br>What is the recommended method to meet the requirement?<\/div><input type='hidden' name='question_id[]' id='qID_30' value='272716' \/><input type='hidden' id='answerType272716' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272716[]' id='answer-id-1074598' class='answer   answerof-272716 ' value='1074598'   \/><label for='answer-id-1074598' id='answer-label-1074598' class=' answer'><span>Article Translation<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272716[]' id='answer-id-1074599' class='answer   answerof-272716 ' value='1074599'   \/><label for='answer-id-1074599' id='answer-label-1074599' class=' answer'><span>Data Category Groups<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272716[]' id='answer-id-1074600' class='answer   answerof-272716 ' value='1074600'   \/><label for='answer-id-1074600' id='answer-label-1074600' class=' answer'><span>Chatter Answers<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272716[]' id='answer-id-1074601' class='answer   answerof-272716 ' value='1074601'   \/><label for='answer-id-1074601' id='answer-label-1074601' class=' answer'><span>Data Category Visibility<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-31' style=';'><div id='questionWrap-31'  class='   watupro-question-id-272717'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>31. <\/span>universal containers wants to schedule technicians for repair services when an agent is unable to solve customer problem via call center<\/div><input type='hidden' name='question_id[]' id='qID_31' value='272717' \/><input type='hidden' id='answerType272717' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272717[]' id='answer-id-1074602' class='answer   answerof-272717 ' value='1074602'   \/><label for='answer-id-1074602' id='answer-label-1074602' class=' answer'><span>Omni channel<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272717[]' id='answer-id-1074603' class='answer   answerof-272717 ' value='1074603'   \/><label for='answer-id-1074603' id='answer-label-1074603' class=' answer'><span>Contact Requests<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272717[]' id='answer-id-1074604' class='answer   answerof-272717 ' value='1074604'   \/><label for='answer-id-1074604' id='answer-label-1074604' class=' answer'><span>field service<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272717[]' id='answer-id-1074605' class='answer   answerof-272717 ' value='1074605'   \/><label for='answer-id-1074605' id='answer-label-1074605' class=' answer'><span>Mobile connect<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-32' style=';'><div id='questionWrap-32'  class='   watupro-question-id-272718'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>32. <\/span>Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields. <br \/>\r<br>Which three features could be implemented to support this? Choose 3 answers<\/div><input type='hidden' name='question_id[]' id='qID_32' value='272718' \/><input type='hidden' id='answerType272718' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272718[]' id='answer-id-1074606' class='answer   answerof-272718 ' value='1074606'   \/><label for='answer-id-1074606' id='answer-label-1074606' class=' answer'><span>Omni-Channel<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272718[]' id='answer-id-1074607' class='answer   answerof-272718 ' value='1074607'   \/><label for='answer-id-1074607' id='answer-label-1074607' class=' answer'><span>Page Layouts<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272718[]' id='answer-id-1074608' class='answer   answerof-272718 ' value='1074608'   \/><label for='answer-id-1074608' id='answer-label-1074608' class=' answer'><span>Record Types<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272718[]' id='answer-id-1074609' class='answer   answerof-272718 ' value='1074609'   \/><label for='answer-id-1074609' id='answer-label-1074609' class=' answer'><span>Support Processes<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272718[]' id='answer-id-1074610' class='answer   answerof-272718 ' value='1074610'   \/><label for='answer-id-1074610' id='answer-label-1074610' class=' answer'><span>Article Types<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-33' style=';'><div id='questionWrap-33'  class='   watupro-question-id-272719'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>33. <\/span>Universal Containers has four internal divisions that use Salesforce Knowledge. Compliance requirements mandate that each division should only have access to its own articles when performing a search. <br \/>\r<br>Which solution should a consultant recommend to meet this requirement?<\/div><input type='hidden' name='question_id[]' id='qID_33' value='272719' \/><input type='hidden' id='answerType272719' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272719[]' id='answer-id-1074611' class='answer   answerof-272719 ' value='1074611'   \/><label for='answer-id-1074611' id='answer-label-1074611' class=' answer'><span>Create separate data category groups for each division and assign the category toa division profile.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272719[]' id='answer-id-1074612' class='answer   answerof-272719 ' value='1074612'   \/><label for='answer-id-1074612' id='answer-label-1074612' class=' answer'><span>Create a sharing rule for each division to provide access using the role hierarchy.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272719[]' id='answer-id-1074613' class='answer   answerof-272719 ' value='1074613'   \/><label for='answer-id-1074613' id='answer-label-1074613' class=' answer'><span>Create a sharing rule for each division to provide access based on criteria of the article.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272719[]' id='answer-id-1074614' class='answer   answerof-272719 ' value='1074614'   \/><label for='answer-id-1074614' id='answer-label-1074614' class=' answer'><span>Create a single data category group for each division and provide access using the role hierarchy.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-34' style=';'><div id='questionWrap-34'  class='   watupro-question-id-272720'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>34. <\/span>universal containers wants to monitor customers social media reactions and opinions. <br \/>\r<br>Agents also want to see recent cases that customer logged.<\/div><input type='hidden' name='question_id[]' id='qID_34' value='272720' \/><input type='hidden' id='answerType272720' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272720[]' id='answer-id-1074615' class='answer   answerof-272720 ' value='1074615'   \/><label for='answer-id-1074615' id='answer-label-1074615' class=' answer'><span>Omni channel<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272720[]' id='answer-id-1074616' class='answer   answerof-272720 ' value='1074616'   \/><label for='answer-id-1074616' id='answer-label-1074616' class=' answer'><span>Appexchange solution<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272720[]' id='answer-id-1074617' class='answer   answerof-272720 ' value='1074617'   \/><label for='answer-id-1074617' id='answer-label-1074617' class=' answer'><span>Custom lightning component<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272720[]' id='answer-id-1074618' class='answer   answerof-272720 ' value='1074618'   \/><label for='answer-id-1074618' id='answer-label-1074618' class=' answer'><span>Social Conversation component<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-35' style=';'><div id='questionWrap-35'  class='   watupro-question-id-272721'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>35. <\/span>Universal Containers has been testing an updated Service Console in a sandbox and is ready to move it to Production. <br \/>\r<br>Which deployment solution should a consultant use?<\/div><input type='hidden' name='question_id[]' id='qID_35' value='272721' \/><input type='hidden' id='answerType272721' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272721[]' id='answer-id-1074619' class='answer   answerof-272721 ' value='1074619'   \/><label for='answer-id-1074619' id='answer-label-1074619' class=' answer'><span>Change Sets<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272721[]' id='answer-id-1074620' class='answer   answerof-272721 ' value='1074620'   \/><label for='answer-id-1074620' id='answer-label-1074620' class=' answer'><span>Mass Transfer Records<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272721[]' id='answer-id-1074621' class='answer   answerof-272721 ' value='1074621'   \/><label for='answer-id-1074621' id='answer-label-1074621' class=' answer'><span>Data Loader<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272721[]' id='answer-id-1074622' class='answer   answerof-272721 ' value='1074622'   \/><label for='answer-id-1074622' id='answer-label-1074622' class=' answer'><span>Manual configuration<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-36' style=';'><div id='questionWrap-36'  class='   watupro-question-id-272722'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>36. <\/span>What should a Consultant recommend to ensure Live Agent chat requests contain enough information for Reps to effectively respond?<\/div><input type='hidden' name='question_id[]' id='qID_36' value='272722' \/><input type='hidden' id='answerType272722' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272722[]' id='answer-id-1074623' class='answer   answerof-272722 ' value='1074623'   \/><label for='answer-id-1074623' id='answer-label-1074623' class=' answer'><span>Configure Lightning Guided Engagement.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272722[]' id='answer-id-1074624' class='answer   answerof-272722 ' value='1074624'   \/><label for='answer-id-1074624' id='answer-label-1074624' class=' answer'><span>Configure a Live Chat Validation Rule.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272722[]' id='answer-id-1074625' class='answer   answerof-272722 ' value='1074625'   \/><label for='answer-id-1074625' id='answer-label-1074625' class=' answer'><span>Customize the Pre-chat form.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272722[]' id='answer-id-1074626' class='answer   answerof-272722 ' value='1074626'   \/><label for='answer-id-1074626' id='answer-label-1074626' class=' answer'><span>Customize the Lightning Console chat page.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-37' style=';'><div id='questionWrap-37'  class='   watupro-question-id-272723'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>37. <\/span>A Service Rep transfers a Live Agent Chat to another Rep. <br \/>\r<br>Which two things will happened?<\/div><input type='hidden' name='question_id[]' id='qID_37' value='272723' \/><input type='hidden' id='answerType272723' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272723[]' id='answer-id-1074627' class='answer   answerof-272723 ' value='1074627'   \/><label for='answer-id-1074627' id='answer-label-1074627' class=' answer'><span>The Customer is shown the new Rep's name<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272723[]' id='answer-id-1074628' class='answer   answerof-272723 ' value='1074628'   \/><label for='answer-id-1074628' id='answer-label-1074628' class=' answer'><span>Both Service Reps can chat with the customer<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272723[]' id='answer-id-1074629' class='answer   answerof-272723 ' value='1074629'   \/><label for='answer-id-1074629' id='answer-label-1074629' class=' answer'><span>The chat transcripts and case are transferred<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272723[]' id='answer-id-1074630' class='answer   answerof-272723 ' value='1074630'   \/><label for='answer-id-1074630' id='answer-label-1074630' class=' answer'><span>The Customer doesn't know they were transferred<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-38' style=';'><div id='questionWrap-38'  class='   watupro-question-id-272724'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>38. <\/span>Universal Containers (UC) wants to schedule for repair service when an agent is unable to solve the customer's problem via the call center. <br \/>\r<br>What functionality should a consultant recommend to satisfy the UC's need?<\/div><input type='hidden' name='question_id[]' id='qID_38' value='272724' \/><input type='hidden' id='answerType272724' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272724[]' id='answer-id-1074631' class='answer   answerof-272724 ' value='1074631'   \/><label for='answer-id-1074631' id='answer-label-1074631' class=' answer'><span>omni Channel<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272724[]' id='answer-id-1074632' class='answer   answerof-272724 ' value='1074632'   \/><label for='answer-id-1074632' id='answer-label-1074632' class=' answer'><span>Contact Request<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272724[]' id='answer-id-1074633' class='answer   answerof-272724 ' value='1074633'   \/><label for='answer-id-1074633' id='answer-label-1074633' class=' answer'><span>Field Service<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272724[]' id='answer-id-1074634' class='answer   answerof-272724 ' value='1074634'   \/><label for='answer-id-1074634' id='answer-label-1074634' class=' answer'><span>Mobile Connect<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-39' style=';'><div id='questionWrap-39'  class='   watupro-question-id-272725'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>39. <\/span>Universal Containers is considering a Knowledge-Centered Support (KCS) implementation. <br \/>\r<br>Which three benefits can be expected from KCS adoption? Choose 3 answers<\/div><input type='hidden' name='question_id[]' id='qID_39' value='272725' \/><input type='hidden' id='answerType272725' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272725[]' id='answer-id-1074635' class='answer   answerof-272725 ' value='1074635'   \/><label for='answer-id-1074635' id='answer-label-1074635' class=' answer'><span>Increased call deflection<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272725[]' id='answer-id-1074636' class='answer   answerof-272725 ' value='1074636'   \/><label for='answer-id-1074636' id='answer-label-1074636' class=' answer'><span>Increased call routing accuracy<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272725[]' id='answer-id-1074637' class='answer   answerof-272725 ' value='1074637'   \/><label for='answer-id-1074637' id='answer-label-1074637' class=' answer'><span>Reduced issue resolution time<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272725[]' id='answer-id-1074638' class='answer   answerof-272725 ' value='1074638'   \/><label for='answer-id-1074638' id='answer-label-1074638' class=' answer'><span>Reduced support channels<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272725[]' id='answer-id-1074639' class='answer   answerof-272725 ' value='1074639'   \/><label for='answer-id-1074639' id='answer-label-1074639' class=' answer'><span>Optimized use of resources<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-40' style=';'><div id='questionWrap-40'  class='   watupro-question-id-272726'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>40. <\/span>Universal Containers (UC) added a channel to the Service Cloud deployment. UC wants the functionality to include the ability to log the case thread and store attachments to the case record. <br \/>\r<br>Which channel should a consultant recommend to meet these requirements?<\/div><input type='hidden' name='question_id[]' id='qID_40' value='272726' \/><input type='hidden' id='answerType272726' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272726[]' id='answer-id-1074640' class='answer   answerof-272726 ' value='1074640'   \/><label for='answer-id-1074640' id='answer-label-1074640' class=' answer'><span>Email-to-case<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272726[]' id='answer-id-1074641' class='answer   answerof-272726 ' value='1074641'   \/><label for='answer-id-1074641' id='answer-label-1074641' class=' answer'><span>Social Customer Service<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272726[]' id='answer-id-1074642' class='answer   answerof-272726 ' value='1074642'   \/><label for='answer-id-1074642' id='answer-label-1074642' class=' answer'><span>Chat<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272726[]' id='answer-id-1074643' class='answer   answerof-272726 ' value='1074643'   \/><label for='answer-id-1074643' id='answer-label-1074643' class=' answer'><span>Web-to-case<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-41' style=';'><div id='questionWrap-41'  class='   watupro-question-id-272727'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>41. <\/span>Universal Containers wants to be able to assign cases based on the same criteria they use for chat. <br \/>\r<br>Which feature should a consultant recommend?<\/div><input type='hidden' name='question_id[]' id='qID_41' value='272727' \/><input type='hidden' id='answerType272727' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272727[]' id='answer-id-1074644' class='answer   answerof-272727 ' value='1074644'   \/><label for='answer-id-1074644' id='answer-label-1074644' class=' answer'><span>Chat Queue-based routing<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272727[]' id='answer-id-1074645' class='answer   answerof-272727 ' value='1074645'   \/><label for='answer-id-1074645' id='answer-label-1074645' class=' answer'><span>Case Skills-based Assignment Rules<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272727[]' id='answer-id-1074646' class='answer   answerof-272727 ' value='1074646'   \/><label for='answer-id-1074646' id='answer-label-1074646' class=' answer'><span>Omni-channel Queue-based routing<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272727[]' id='answer-id-1074647' class='answer   answerof-272727 ' value='1074647'   \/><label for='answer-id-1074647' id='answer-label-1074647' class=' answer'><span>Omni-channel Skills-based routing<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-42' style=';'><div id='questionWrap-42'  class='   watupro-question-id-272728'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>42. <\/span>Universal Containers wants to implement best practices for its customer support teams and has decided to follow a Knowledge -Centered Support (KCS) methodology. <br \/>\r<br>Which two benefits can be expected from KCS adoption? Choose 2 answers<\/div><input type='hidden' name='question_id[]' id='qID_42' value='272728' \/><input type='hidden' id='answerType272728' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272728[]' id='answer-id-1074648' class='answer   answerof-272728 ' value='1074648'   \/><label for='answer-id-1074648' id='answer-label-1074648' class=' answer'><span>A knowledge article life cycle that is implemented correctly the first time and does not need to change<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272728[]' id='answer-id-1074649' class='answer   answerof-272728 ' value='1074649'   \/><label for='answer-id-1074649' id='answer-label-1074649' class=' answer'><span>A knowledge article life cycle that evolves based on usage and demand<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272728[]' id='answer-id-1074650' class='answer   answerof-272728 ' value='1074650'   \/><label for='answer-id-1074650' id='answer-label-1074650' class=' answer'><span>Reduced issue resolution time<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-272728[]' id='answer-id-1074651' class='answer   answerof-272728 ' value='1074651'   \/><label for='answer-id-1074651' id='answer-label-1074651' class=' answer'><span>Reduced first contact resolution<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-43' style=';'><div id='questionWrap-43'  class='   watupro-question-id-272729'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>43. <\/span>Cloud Kicks (CK) provides support24 hours a day, 7 days a week. CK contracts with an external third-party help desk to provide support outside of normal business hours. <br \/>\r<br>The external service agents and external support managers use Experience Cloud to create cases. External support managers need to view and execute reports with the ability to &quot;Run as specified user. <br \/>\r<br>What is the recommended Experience Cloud license to meet the requirements?<\/div><input type='hidden' name='question_id[]' id='qID_43' value='272729' \/><input type='hidden' id='answerType272729' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272729[]' id='answer-id-1074652' class='answer   answerof-272729 ' value='1074652'   \/><label for='answer-id-1074652' id='answer-label-1074652' class=' answer'><span>Service Cloud Portal<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272729[]' id='answer-id-1074653' class='answer   answerof-272729 ' value='1074653'   \/><label for='answer-id-1074653' id='answer-label-1074653' class=' answer'><span>Customer Community Login<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272729[]' id='answer-id-1074654' class='answer   answerof-272729 ' value='1074654'   \/><label for='answer-id-1074654' id='answer-label-1074654' class=' answer'><span>High Volume Customer Portal<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272729[]' id='answer-id-1074655' class='answer   answerof-272729 ' value='1074655'   \/><label for='answer-id-1074655' id='answer-label-1074655' class=' answer'><span>Partner Community Login<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-44' style=';'><div id='questionWrap-44'  class='   watupro-question-id-272730'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>44. <\/span>Which Search mechanism should be used to find Case Comments from within the Lightning Service Console?<\/div><input type='hidden' name='question_id[]' id='qID_44' value='272730' \/><input type='hidden' id='answerType272730' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272730[]' id='answer-id-1074656' class='answer   answerof-272730 ' value='1074656'   \/><label for='answer-id-1074656' id='answer-label-1074656' class=' answer'><span>Comment Search Component<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272730[]' id='answer-id-1074657' class='answer   answerof-272730 ' value='1074657'   \/><label for='answer-id-1074657' id='answer-label-1074657' class=' answer'><span>Comments List View<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272730[]' id='answer-id-1074658' class='answer   answerof-272730 ' value='1074658'   \/><label for='answer-id-1074658' id='answer-label-1074658' class=' answer'><span>Global Search<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272730[]' id='answer-id-1074659' class='answer   answerof-272730 ' value='1074659'   \/><label for='answer-id-1074659' id='answer-label-1074659' class=' answer'><span>Search Utility Component<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-45' style=';'><div id='questionWrap-45'  class='   watupro-question-id-272731'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>45. <\/span>Field engineersoften need to access current inventory levels of products the customer has purchased while at customer sites. <br \/>\r<br>Which solution should a Consultant recommend to meet this requirement?<\/div><input type='hidden' name='question_id[]' id='qID_45' value='272731' \/><input type='hidden' id='answerType272731' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272731[]' id='answer-id-1074660' class='answer   answerof-272731 ' value='1074660'   \/><label for='answer-id-1074660' id='answer-label-1074660' class=' answer'><span>Implement Field Service Lightning.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272731[]' id='answer-id-1074661' class='answer   answerof-272731 ' value='1074661'   \/><label for='answer-id-1074661' id='answer-label-1074661' class=' answer'><span>Integrate with an enterprise resource planning system.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272731[]' id='answer-id-1074662' class='answer   answerof-272731 ' value='1074662'   \/><label for='answer-id-1074662' id='answer-label-1074662' class=' answer'><span>Develop and publish a knowledge management system<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272731[]' id='answer-id-1074663' class='answer   answerof-272731 ' value='1074663'   \/><label for='answer-id-1074663' id='answer-label-1074663' class=' answer'><span>Configure Visual Flows on Salesforce mobile.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-46' style=';'><div id='questionWrap-46'  class='   watupro-question-id-272732'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>46. <\/span>A recent analysis of cases at Cloud Kicks (CK) revealed a high percentage of simple cases such as password resets and order inquiries. In order to reduce the number of cases created, CK wants to provide customer self-service in the following channels: web, SMS, Facebook Messenger, and WhatsApp. <br \/>\r<br>What is the recommended case deflection solution?<\/div><input type='hidden' name='question_id[]' id='qID_46' value='272732' \/><input type='hidden' id='answerType272732' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272732[]' id='answer-id-1074664' class='answer   answerof-272732 ' value='1074664'   \/><label for='answer-id-1074664' id='answer-label-1074664' class=' answer'><span>Chat for Web and In-App<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272732[]' id='answer-id-1074665' class='answer   answerof-272732 ' value='1074665'   \/><label for='answer-id-1074665' id='answer-label-1074665' class=' answer'><span>Digital Engagement Messaging<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272732[]' id='answer-id-1074666' class='answer   answerof-272732 ' value='1074666'   \/><label for='answer-id-1074666' id='answer-label-1074666' class=' answer'><span>Social Customer Service<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272732[]' id='answer-id-1074667' class='answer   answerof-272732 ' value='1074667'   \/><label for='answer-id-1074667' id='answer-label-1074667' class=' answer'><span>Einstein Bo<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-47' style=';'><div id='questionWrap-47'  class='   watupro-question-id-272733'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>47. <\/span>A company is changing its case management system to Salesforce. All active accounts, contacts, and closed cases for the past 5 years must be migrated to Salesforce for go-live. <br \/>\r<br>Which approach should be used for the data migration?<\/div><input type='hidden' name='question_id[]' id='qID_47' value='272733' \/><input type='hidden' id='answerType272733' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272733[]' id='answer-id-1074668' class='answer   answerof-272733 ' value='1074668'   \/><label for='answer-id-1074668' id='answer-label-1074668' class=' answer'><span>Prepare, Plan, Test, Execute, Validate<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272733[]' id='answer-id-1074669' class='answer   answerof-272733 ' value='1074669'   \/><label for='answer-id-1074669' id='answer-label-1074669' class=' answer'><span>Plan, Prepare, Test, Execute, Validate<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272733[]' id='answer-id-1074670' class='answer   answerof-272733 ' value='1074670'   \/><label for='answer-id-1074670' id='answer-label-1074670' class=' answer'><span>Prepare, Plan, Validate, Execute, Test<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272733[]' id='answer-id-1074671' class='answer   answerof-272733 ' value='1074671'   \/><label for='answer-id-1074671' id='answer-label-1074671' class=' answer'><span>Plan, Prepare, Validate, Execute, Test<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-48' style=';'><div id='questionWrap-48'  class='   watupro-question-id-272734'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>48. <\/span>Universal Containers wants to deploy the Service Cloud to its contact centers located across North America, Europe, and Asia. The company wants standardized contact center processes and reporting implemented in its centers worldwide. <br \/>\r<br>Which approach should a consultant recommend in this scenario?<\/div><input type='hidden' name='question_id[]' id='qID_48' value='272734' \/><input type='hidden' id='answerType272734' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272734[]' id='answer-id-1074672' class='answer   answerof-272734 ' value='1074672'   \/><label for='answer-id-1074672' id='answer-label-1074672' class=' answer'><span>Assign a global team of experienced agents and leaders to create a common design template and report structure.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272734[]' id='answer-id-1074673' class='answer   answerof-272734 ' value='1074673'   \/><label for='answer-id-1074673' id='answer-label-1074673' class=' answer'><span>Assign teams in each major contact center to design asolution unique to its needs and have an analyst build a combined report.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272734[]' id='answer-id-1074674' class='answer   answerof-272734 ' value='1074674'   \/><label for='answer-id-1074674' id='answer-label-1074674' class=' answer'><span>Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272734[]' id='answer-id-1074675' class='answer   answerof-272734 ' value='1074675'   \/><label for='answer-id-1074675' id='answer-label-1074675' class=' answer'><span>Recommend that the VP of Worldwide Support design a global template to provide a clear vision and standardization.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-49' style=';'><div id='questionWrap-49'  class='   watupro-question-id-272735'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>49. <\/span>Cloud Kicks (CK) has recently started using Entitlements within its support process. However, CK has found many cases with inaccurate data. As many Entitlements are similarly named, service agents are selecting Entitlements that are not associated with the Account assigned on the Case. <br \/>\r<br>What is the recommended method to meet the requirements?<\/div><input type='hidden' name='question_id[]' id='qID_49' value='272735' \/><input type='hidden' id='answerType272735' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272735[]' id='answer-id-1074676' class='answer   answerof-272735 ' value='1074676'   \/><label for='answer-id-1074676' id='answer-label-1074676' class=' answer'><span>Lookup Filter<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272735[]' id='answer-id-1074677' class='answer   answerof-272735 ' value='1074677'   \/><label for='answer-id-1074677' id='answer-label-1074677' class=' answer'><span>Auto-Add Milestones<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272735[]' id='answer-id-1074678' class='answer   answerof-272735 ' value='1074678'   \/><label for='answer-id-1074678' id='answer-label-1074678' class=' answer'><span>Cross-Object Formula<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272735[]' id='answer-id-1074679' class='answer   answerof-272735 ' value='1074679'   \/><label for='answer-id-1074679' id='answer-label-1074679' class=' answer'><span>Approval Process<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-50' style=';'><div id='questionWrap-50'  class='   watupro-question-id-272736'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>50. <\/span>Universal Containers would like for article to be different channel for social interactions. <br \/>\r<br>What solution should a consultant recommend?<\/div><input type='hidden' name='question_id[]' id='qID_50' value='272736' \/><input type='hidden' id='answerType272736' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272736[]' id='answer-id-1074680' class='answer   answerof-272736 ' value='1074680'   \/><label for='answer-id-1074680' id='answer-label-1074680' class=' answer'><span>Set up communication channel layouts in the object manager to use Insert Article into Social post.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272736[]' id='answer-id-1074681' class='answer   answerof-272736 ' value='1074681'   \/><label for='answer-id-1074681' id='answer-label-1074681' class=' answer'><span>Set up insert Article into Social post and enable the customer community portal.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272736[]' id='answer-id-1074682' class='answer   answerof-272736 ' value='1074682'   \/><label for='answer-id-1074682' id='answer-label-1074682' class=' answer'><span>Create a Chatter group and invite the customer to join with an external chatter user.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-272736[]' id='answer-id-1074683' class='answer   answerof-272736 ' value='1074683'   \/><label for='answer-id-1074683' id='answer-label-1074683' class=' answer'><span>Create a Visualforce page on the customer community portal.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div style='display:none' id='question-51'>\n\t<div class='question-content'>\n\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/img\/loading.gif\" width=\"16\" height=\"16\" alt=\"Loading...\" title=\"Loading...\" \/>&nbsp;Loading...\t<\/div>\n<\/div>\n\n<br \/>\n\t\n\t\t\t<div class=\"watupro_buttons flex \" id=\"watuPROButtons7419\" >\n\t\t  <div id=\"prev-question\" style=\"display:none;\"><input type=\"button\" value=\"&lt; 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