{"id":59194,"date":"2023-06-10T02:25:14","date_gmt":"2023-06-10T02:25:14","guid":{"rendered":"https:\/\/www.dumpsbase.com\/freedumps\/?p=59194"},"modified":"2023-06-10T02:25:34","modified_gmt":"2023-06-10T02:25:34","slug":"servicenow-cis-csm-dumps-v10-03-your-ultimate-preparation-tool","status":"publish","type":"post","link":"https:\/\/www.dumpsbase.com\/freedumps\/servicenow-cis-csm-dumps-v10-03-your-ultimate-preparation-tool.html","title":{"rendered":"ServiceNow CIS-CSM Dumps V10.03: Your Ultimate Preparation Tool"},"content":{"rendered":"\n<p>If you are planning to take the ServiceNow CIS-CSM certification exam, you might be wondering how to prepare for it. Studying the ServiceNow CIS-CSM dumps V10.03 is an excellent way to prepare for the exam. The V10.03 dumps contain 101 questions and answers to help you learn the material and pass the exam. In this blog post, we will discuss why the ServiceNow CIS-CSM dumps V10.03 are a must-have for certification. By using the updated CIS-CSM dumps, you can ensure you are fully prepared for the ServiceNow Certified Implementation Specialist \u2013 Customer Service Management exam and have a better chance of passing on your first attempt.<\/p>\n<h2>Check ServiceNow <em><span style=\"background-color: #339966;\">CIS-CSM Exam Dumps Demo<\/span><\/em> First<\/h2>\n<script>\n\t  window.fbAsyncInit = function() {\n\t    FB.init({\n\t      appId            : '622169541470367',\n\t      autoLogAppEvents : true,\n\t      xfbml            : true,\n\t      version          : 'v3.1'\n\t    });\n\t  };\n\t\n\t  (function(d, s, id){\n\t     var js, fjs = d.getElementsByTagName(s)[0];\n\t     if (d.getElementById(id)) {return;}\n\t     js = d.createElement(s); js.id = id;\n\t     js.src = \"https:\/\/connect.facebook.net\/en_US\/sdk.js\";\n\t     fjs.parentNode.insertBefore(js, fjs);\n\t   }(document, 'script', 'facebook-jssdk'));\n\t<\/script><script type=\"text\/javascript\" >\ndocument.addEventListener(\"DOMContentLoaded\", function(event) { \nif(!window.jQuery) alert(\"The important jQuery library is not properly loaded in your site. Your WordPress theme is probably missing the essential wp_head() call. You can switch to another theme and you will see that the plugin works fine and this notice disappears. If you are still not sure what to do you can contact us for help.\");\n});\n<\/script>  \n  \n<div  id=\"watupro_quiz\" class=\"quiz-area single-page-quiz\">\n<p id=\"submittingExam7374\" style=\"display:none;text-align:center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/img\/loading.gif\" width=\"16\" height=\"16\"><\/p>\n\n<div class=\"watupro-exam-description\" id=\"description-quiz-7374\"><\/div>\n\n<form action=\"\" method=\"post\" class=\"quiz-form\" id=\"quiz-7374\"  enctype=\"multipart\/form-data\" >\n<div class='watu-question ' id='question-1' style=';'><div id='questionWrap-1'  class='   watupro-question-id-271057'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>1. <\/span>Configure chat for Agent Workspace so that agents can interact with their customers. <br \/>\r<br>From a chat, agents can: Options are:<\/div><input type='hidden' name='question_id[]' id='qID_1' value='271057' \/><input type='hidden' id='answerType271057' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271057[]' id='answer-id-1068126' class='answer   answerof-271057 ' value='1068126'   \/><label for='answer-id-1068126' id='answer-label-1068126' class=' answer'><span>Escalate the chat to virtual agent<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271057[]' id='answer-id-1068127' class='answer   answerof-271057 ' value='1068127'   \/><label for='answer-id-1068127' id='answer-label-1068127' class=' answer'><span>Create a record, such as an incident or a case<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271057[]' id='answer-id-1068128' class='answer   answerof-271057 ' value='1068128'   \/><label for='answer-id-1068128' id='answer-label-1068128' class=' answer'><span>Escalate the chat to another agent<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271057[]' id='answer-id-1068129' class='answer   answerof-271057 ' value='1068129'   \/><label for='answer-id-1068129' id='answer-label-1068129' class=' answer'><span>Respond to questions<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-2' style=';'><div id='questionWrap-2'  class='   watupro-question-id-271058'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>2. <\/span>Why does the implementation team need to deliver core functionality to the customer as quickly as possible?<\/div><input type='hidden' name='question_id[]' id='qID_2' value='271058' \/><input type='hidden' id='answerType271058' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271058[]' id='answer-id-1068130' class='answer   answerof-271058 ' value='1068130'   \/><label for='answer-id-1068130' id='answer-label-1068130' class=' answer'><span>To expand the technical reach<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271058[]' id='answer-id-1068131' class='answer   answerof-271058 ' value='1068131'   \/><label for='answer-id-1068131' id='answer-label-1068131' class=' answer'><span>To facilitate the requirement gathering during the workshops<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271058[]' id='answer-id-1068132' class='answer   answerof-271058 ' value='1068132'   \/><label for='answer-id-1068132' id='answer-label-1068132' class=' answer'><span>To complete any complex customizations early enough<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271058[]' id='answer-id-1068133' class='answer   answerof-271058 ' value='1068133'   \/><label for='answer-id-1068133' id='answer-label-1068133' class=' answer'><span>To realize near-term ROI (Return on Investment)<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-3' style=';'><div id='questionWrap-3'  class='   watupro-question-id-271059'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>3. <\/span>What should be part of the pre-engagement collateral?<\/div><input type='hidden' name='question_id[]' id='qID_3' value='271059' \/><input type='hidden' id='answerType271059' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271059[]' id='answer-id-1068134' class='answer   answerof-271059 ' value='1068134'   \/><label for='answer-id-1068134' id='answer-label-1068134' class=' answer'><span>Frequently Asked Questions (FAQ)<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271059[]' id='answer-id-1068135' class='answer   answerof-271059 ' value='1068135'   \/><label for='answer-id-1068135' id='answer-label-1068135' class=' answer'><span>Scoping Guide<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271059[]' id='answer-id-1068136' class='answer   answerof-271059 ' value='1068136'   \/><label for='answer-id-1068136' id='answer-label-1068136' class=' answer'><span>Customer Service roles template<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271059[]' id='answer-id-1068137' class='answer   answerof-271059 ' value='1068137'   \/><label for='answer-id-1068137' id='answer-label-1068137' class=' answer'><span>Stock Keeping Unit (SKU) and pricing sheet<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-4' style=';'><div id='questionWrap-4'  class='   watupro-question-id-271060'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>4. <\/span>What does the Agent Whisper function do?<\/div><input type='hidden' name='question_id[]' id='qID_4' value='271060' \/><input type='hidden' id='answerType271060' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271060[]' id='answer-id-1068138' class='answer   answerof-271060 ' value='1068138'   \/><label for='answer-id-1068138' id='answer-label-1068138' class=' answer'><span>Lets agents and chat supervisors have a conversation without the requester knowing<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271060[]' id='answer-id-1068139' class='answer   answerof-271060 ' value='1068139'   \/><label for='answer-id-1068139' id='answer-label-1068139' class=' answer'><span>Lets the chat supervisors have a conversation with the requester without the agent knowing<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271060[]' id='answer-id-1068140' class='answer   answerof-271060 ' value='1068140'   \/><label for='answer-id-1068140' id='answer-label-1068140' class=' answer'><span>Lets agents have chat conversations with other agents without the requester knowing<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271060[]' id='answer-id-1068141' class='answer   answerof-271060 ' value='1068141'   \/><label for='answer-id-1068141' id='answer-label-1068141' class=' answer'><span>Lets agents and requesters have a conversation without the chat supervisor knowing<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-5' style=';'><div id='questionWrap-5'  class='   watupro-question-id-271061'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>5. <\/span>Predictive Intelligence improves triage quality by eliminating the guesswork. <br \/>\r<br>Predictive Intelligence supports which of the following decisions? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_5' value='271061' \/><input type='hidden' id='answerType271061' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271061[]' id='answer-id-1068142' class='answer   answerof-271061 ' value='1068142'   \/><label for='answer-id-1068142' id='answer-label-1068142' class=' answer'><span>Case Escalation<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271061[]' id='answer-id-1068143' class='answer   answerof-271061 ' value='1068143'   \/><label for='answer-id-1068143' id='answer-label-1068143' class=' answer'><span>Case State<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271061[]' id='answer-id-1068144' class='answer   answerof-271061 ' value='1068144'   \/><label for='answer-id-1068144' id='answer-label-1068144' class=' answer'><span>Case Categorization<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271061[]' id='answer-id-1068145' class='answer   answerof-271061 ' value='1068145'   \/><label for='answer-id-1068145' id='answer-label-1068145' class=' answer'><span>Case Prioritization<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-6' style=';'><div id='questionWrap-6'  class='   watupro-question-id-271062'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>6. <\/span>Special handling notes property: Width of the Special Handling Notes pop-up window in pixels, default 500 px.<\/div><input type='hidden' name='question_id[]' id='qID_6' value='271062' \/><input type='hidden' id='answerType271062' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271062[]' id='answer-id-1068146' class='answer   answerof-271062 ' value='1068146'   \/><label for='answer-id-1068146' id='answer-label-1068146' class=' answer'><span>sn_shn.max_num_alerts<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271062[]' id='answer-id-1068147' class='answer   answerof-271062 ' value='1068147'   \/><label for='answer-id-1068147' id='answer-label-1068147' class=' answer'><span>sn_shn.note_preferences<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271062[]' id='answer-id-1068148' class='answer   answerof-271062 ' value='1068148'   \/><label for='answer-id-1068148' id='answer-label-1068148' class=' answer'><span>sn_shn.popup_width<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-7' style=';'><div id='questionWrap-7'  class='   watupro-question-id-271063'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>7. <\/span>Entitlements specify the level of service provided to customers.<\/div><input type='hidden' name='question_id[]' id='qID_7' value='271063' \/><input type='hidden' id='answerType271063' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271063[]' id='answer-id-1068149' class='answer   answerof-271063 ' value='1068149'   \/><label for='answer-id-1068149' id='answer-label-1068149' class=' answer'><span>False<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271063[]' id='answer-id-1068150' class='answer   answerof-271063 ' value='1068150'   \/><label for='answer-id-1068150' id='answer-label-1068150' class=' answer'><span>True<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-8' style=';'><div id='questionWrap-8'  class='   watupro-question-id-271064'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>8. <\/span>If the CSM Demo Data Plugin has been installed what are two options either of which will prepare that instance to be used as part of the release path to production? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_8' value='271064' \/><input type='hidden' id='answerType271064' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271064[]' id='answer-id-1068151' class='answer   answerof-271064 ' value='1068151'   \/><label for='answer-id-1068151' id='answer-label-1068151' class=' answer'><span>Zboot the instance<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271064[]' id='answer-id-1068152' class='answer   answerof-271064 ' value='1068152'   \/><label for='answer-id-1068152' id='answer-label-1068152' class=' answer'><span>Disable the Case Interceptor<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271064[]' id='answer-id-1068153' class='answer   answerof-271064 ' value='1068153'   \/><label for='answer-id-1068153' id='answer-label-1068153' class=' answer'><span>Remove the Demo Data via a HI Request<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271064[]' id='answer-id-1068154' class='answer   answerof-271064 ' value='1068154'   \/><label for='answer-id-1068154' id='answer-label-1068154' class=' answer'><span>Clone back to this instance from a valid instance<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-9' style=';'><div id='questionWrap-9'  class='   watupro-question-id-271065'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>9. <\/span>ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. <br \/>\r<br>What CSM entity would you recommend ACME to store the customer\u2019s Twitter profile details?<\/div><input type='hidden' name='question_id[]' id='qID_9' value='271065' \/><input type='hidden' id='answerType271065' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271065[]' id='answer-id-1068155' class='answer   answerof-271065 ' value='1068155'   \/><label for='answer-id-1068155' id='answer-label-1068155' class=' answer'><span>Account<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271065[]' id='answer-id-1068156' class='answer   answerof-271065 ' value='1068156'   \/><label for='answer-id-1068156' id='answer-label-1068156' class=' answer'><span>Not supported<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271065[]' id='answer-id-1068157' class='answer   answerof-271065 ' value='1068157'   \/><label for='answer-id-1068157' id='answer-label-1068157' class=' answer'><span>Consumer<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271065[]' id='answer-id-1068158' class='answer   answerof-271065 ' value='1068158'   \/><label for='answer-id-1068158' id='answer-label-1068158' class=' answer'><span>Social Profile<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271065[]' id='answer-id-1068159' class='answer   answerof-271065 ' value='1068159'   \/><label for='answer-id-1068159' id='answer-label-1068159' class=' answer'><span>Personnel File<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-10' style=';'><div id='questionWrap-10'  class='   watupro-question-id-271066'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>10. <\/span>What are common types of application record data that are imported during a CSM data migration? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_10' value='271066' \/><input type='hidden' id='answerType271066' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271066[]' id='answer-id-1068160' class='answer   answerof-271066 ' value='1068160'   \/><label for='answer-id-1068160' id='answer-label-1068160' class=' answer'><span>Knowledge Article<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271066[]' id='answer-id-1068161' class='answer   answerof-271066 ' value='1068161'   \/><label for='answer-id-1068161' id='answer-label-1068161' class=' answer'><span>Accounts<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271066[]' id='answer-id-1068162' class='answer   answerof-271066 ' value='1068162'   \/><label for='answer-id-1068162' id='answer-label-1068162' class=' answer'><span>Chat<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271066[]' id='answer-id-1068163' class='answer   answerof-271066 ' value='1068163'   \/><label for='answer-id-1068163' id='answer-label-1068163' class=' answer'><span>Case<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-11' style=';'><div id='questionWrap-11'  class='   watupro-question-id-271067'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>11. <\/span>Read the use case below to determine if the customer service relationship is B2B or B2C. <br \/>\r<br>Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary\u2019s house.<\/div><input type='hidden' name='question_id[]' id='qID_11' value='271067' \/><input type='hidden' id='answerType271067' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271067[]' id='answer-id-1068164' class='answer   answerof-271067 ' value='1068164'   \/><label for='answer-id-1068164' id='answer-label-1068164' class=' answer'><span>B2C<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271067[]' id='answer-id-1068165' class='answer   answerof-271067 ' value='1068165'   \/><label for='answer-id-1068165' id='answer-label-1068165' class=' answer'><span>B2B<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-12' style=';'><div id='questionWrap-12'  class='   watupro-question-id-271068'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>12. <\/span>If only one user reports a content for moderation, the content will be hidden.<\/div><input type='hidden' name='question_id[]' id='qID_12' value='271068' \/><input type='hidden' id='answerType271068' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271068[]' id='answer-id-1068166' class='answer   answerof-271068 ' value='1068166'   \/><label for='answer-id-1068166' id='answer-label-1068166' class=' answer'><span>True<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271068[]' id='answer-id-1068167' class='answer   answerof-271068 ' value='1068167'   \/><label for='answer-id-1068167' id='answer-label-1068167' class=' answer'><span>False<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-13' style=';'><div id='questionWrap-13'  class='   watupro-question-id-271069'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>13. <\/span>Configuration items (CIs) are entities that capture the individual configurations for each product sold to the customer CIs are stored in the configuration management database (CMDB). Assets are specific product instances that are supported for a customer. <br \/>\r<br>Which of the following statements is correct for CIs and assets?<\/div><input type='hidden' name='question_id[]' id='qID_13' value='271069' \/><input type='hidden' id='answerType271069' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271069[]' id='answer-id-1068168' class='answer   answerof-271069 ' value='1068168'   \/><label for='answer-id-1068168' id='answer-label-1068168' class=' answer'><span>The contract and entitlements of an asset dictate whether or not it is stored in the CMDB<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271069[]' id='answer-id-1068169' class='answer   answerof-271069 ' value='1068169'   \/><label for='answer-id-1068169' id='answer-label-1068169' class=' answer'><span>The CMDB only tracks CIs, assets cannot be CIs<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271069[]' id='answer-id-1068170' class='answer   answerof-271069 ' value='1068170'   \/><label for='answer-id-1068170' id='answer-label-1068170' class=' answer'><span>While the CMDB may track some assets as configuration items (CIs) not ALL assets are CIs<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271069[]' id='answer-id-1068171' class='answer   answerof-271069 ' value='1068171'   \/><label for='answer-id-1068171' id='answer-label-1068171' class=' answer'><span>The CMDB tracks all assets as configuration items (CIs)<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-14' style=';'><div id='questionWrap-14'  class='   watupro-question-id-271070'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>14. <\/span>Which of the following roles cannot update a consumer\u2019s record?<\/div><input type='hidden' name='question_id[]' id='qID_14' value='271070' \/><input type='hidden' id='answerType271070' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271070[]' id='answer-id-1068172' class='answer   answerof-271070 ' value='1068172'   \/><label for='answer-id-1068172' id='answer-label-1068172' class=' answer'><span>sn_customerservice_agent<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271070[]' id='answer-id-1068173' class='answer   answerof-271070 ' value='1068173'   \/><label for='answer-id-1068173' id='answer-label-1068173' class=' answer'><span>sn_customerservice_manager<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271070[]' id='answer-id-1068174' class='answer   answerof-271070 ' value='1068174'   \/><label for='answer-id-1068174' id='answer-label-1068174' class=' answer'><span>sn_customerservice.consumer_agent<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271070[]' id='answer-id-1068175' class='answer   answerof-271070 ' value='1068175'   \/><label for='answer-id-1068175' id='answer-label-1068175' class=' answer'><span>admin<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-15' style=';'><div id='questionWrap-15'  class='   watupro-question-id-271071'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>15. <\/span>Who can create a customer service case from a community discussion? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_15' value='271071' \/><input type='hidden' id='answerType271071' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271071[]' id='answer-id-1068176' class='answer   answerof-271071 ' value='1068176'   \/><label for='answer-id-1068176' id='answer-label-1068176' class=' answer'><span>Customer service agent (sn_customerservice_agent)<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271071[]' id='answer-id-1068177' class='answer   answerof-271071 ' value='1068177'   \/><label for='answer-id-1068177' id='answer-label-1068177' class=' answer'><span>Proxy case creator (sn_customerservice.proxy_case_creator)<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271071[]' id='answer-id-1068178' class='answer   answerof-271071 ' value='1068178'   \/><label for='answer-id-1068178' id='answer-label-1068178' class=' answer'><span>Partner (sn_customerservice.partner)<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271071[]' id='answer-id-1068179' class='answer   answerof-271071 ' value='1068179'   \/><label for='answer-id-1068179' id='answer-label-1068179' class=' answer'><span>Case Viewer (sn_customerservice.case_viewer)<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-16' style=';'><div id='questionWrap-16'  class='   watupro-question-id-271072'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>16. <\/span>HOTSPOT <br \/>\r<br>Match the definitions for roles relationships. <br \/>\r<br><br><img decoding=\"async\" width=297 height=418 id=\"\u56fe\u7247 55\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/uploads\/2023\/05\/image001-100.jpg\"><br><\/div><input type='hidden' name='question_id[]' id='qID_16' value='271072' \/><input type='hidden' id='answerType271072' value='textarea'><!-- end question-content--><\/div><div class='question-choices '><p><textarea name='answer-271072[]' id='textarea_q_271072' class='watupro-textarea-medium' rows='5' cols='80'><\/textarea>\n<\/p><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-17' style=';'><div id='questionWrap-17'  class='   watupro-question-id-271073'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>17. <\/span>What is the purpose of the Guided Decisions capability?<\/div><input type='hidden' name='question_id[]' id='qID_17' value='271073' \/><input type='hidden' id='answerType271073' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271073[]' id='answer-id-1068181' class='answer   answerof-271073 ' value='1068181'   \/><label for='answer-id-1068181' id='answer-label-1068181' class=' answer'><span>Provide agents with an escalation guide<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271073[]' id='answer-id-1068182' class='answer   answerof-271073 ' value='1068182'   \/><label for='answer-id-1068182' id='answer-label-1068182' class=' answer'><span>Guide agents through account management<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271073[]' id='answer-id-1068183' class='answer   answerof-271073 ' value='1068183'   \/><label for='answer-id-1068183' id='answer-label-1068183' class=' answer'><span>Dynamically guide agents to help resolve complex cases<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271073[]' id='answer-id-1068184' class='answer   answerof-271073 ' value='1068184'   \/><label for='answer-id-1068184' id='answer-label-1068184' class=' answer'><span>Provide agents with a knowledge guide<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-18' style=';'><div id='questionWrap-18'  class='   watupro-question-id-271074'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>18. <\/span>From a security perspective, scoping brings several benefits: (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_18' value='271074' \/><input type='hidden' id='answerType271074' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271074[]' id='answer-id-1068185' class='answer   answerof-271074 ' value='1068185'   \/><label for='answer-id-1068185' id='answer-label-1068185' class=' answer'><span>Improves instance security by limiting accessibility to other applications on the instance<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271074[]' id='answer-id-1068186' class='answer   answerof-271074 ' value='1068186'   \/><label for='answer-id-1068186' id='answer-label-1068186' class=' answer'><span>Provides CSM teams the autonomy and control needed to configure and manage the CSM application, but not the CSM Service Portals<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271074[]' id='answer-id-1068187' class='answer   answerof-271074 ' value='1068187'   \/><label for='answer-id-1068187' id='answer-label-1068187' class=' answer'><span>IT can manage and control the pace of the CSM teams because dependencies have been put in place<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271074[]' id='answer-id-1068188' class='answer   answerof-271074 ' value='1068188'   \/><label for='answer-id-1068188' id='answer-label-1068188' class=' answer'><span>The scope holds the records and acts as a container for the desired Customer Service Management Applications<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-19' style=';'><div id='questionWrap-19'  class='   watupro-question-id-271075'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>19. <\/span>Which of the following is a condition for matching rules?<\/div><input type='hidden' name='question_id[]' id='qID_19' value='271075' \/><input type='hidden' id='answerType271075' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271075[]' id='answer-id-1068189' class='answer   answerof-271075 ' value='1068189'   \/><label for='answer-id-1068189' id='answer-label-1068189' class=' answer'><span>Agent domain<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271075[]' id='answer-id-1068190' class='answer   answerof-271075 ' value='1068190'   \/><label for='answer-id-1068190' id='answer-label-1068190' class=' answer'><span>Assignment<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271075[]' id='answer-id-1068191' class='answer   answerof-271075 ' value='1068191'   \/><label for='answer-id-1068191' id='answer-label-1068191' class=' answer'><span>Switching<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271075[]' id='answer-id-1068192' class='answer   answerof-271075 ' value='1068192'   \/><label for='answer-id-1068192' id='answer-label-1068192' class=' answer'><span>Specific case attributes<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-20' style=';'><div id='questionWrap-20'  class='   watupro-question-id-271076'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>20. <\/span>Which of the following roles can update a consumer's record? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_20' value='271076' \/><input type='hidden' id='answerType271076' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271076[]' id='answer-id-1068193' class='answer   answerof-271076 ' value='1068193'   \/><label for='answer-id-1068193' id='answer-label-1068193' class=' answer'><span>Consumer Support Agent {sn_customerservice.consumer_agent)<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271076[]' id='answer-id-1068194' class='answer   answerof-271076 ' value='1068194'   \/><label for='answer-id-1068194' id='answer-label-1068194' class=' answer'><span>Customer Service Manager (sn_customerservice_manager)<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271076[]' id='answer-id-1068195' class='answer   answerof-271076 ' value='1068195'   \/><label for='answer-id-1068195' id='answer-label-1068195' class=' answer'><span>Customer Service Agent (sn_customerservice_agent)<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271076[]' id='answer-id-1068196' class='answer   answerof-271076 ' value='1068196'   \/><label for='answer-id-1068196' id='answer-label-1068196' class=' answer'><span>Customer (sn_customerservice.customer)<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-21' style=';'><div id='questionWrap-21'  class='   watupro-question-id-271077'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>21. <\/span>What one of the following is optional when creating a Catalog workflow?<\/div><input type='hidden' name='question_id[]' id='qID_21' value='271077' \/><input type='hidden' id='answerType271077' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271077[]' id='answer-id-1068197' class='answer   answerof-271077 ' value='1068197'   \/><label for='answer-id-1068197' id='answer-label-1068197' class=' answer'><span>Publishing the workflow<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271077[]' id='answer-id-1068198' class='answer   answerof-271077 ' value='1068198'   \/><label for='answer-id-1068198' id='answer-label-1068198' class=' answer'><span>Defining workflow activities<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271077[]' id='answer-id-1068199' class='answer   answerof-271077 ' value='1068199'   \/><label for='answer-id-1068199' id='answer-label-1068199' class=' answer'><span>Approving the workflow<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271077[]' id='answer-id-1068200' class='answer   answerof-271077 ' value='1068200'   \/><label for='answer-id-1068200' id='answer-label-1068200' class=' answer'><span>Managing workflow versions<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-22' style=';'><div id='questionWrap-22'  class='   watupro-question-id-271078'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>22. <\/span>In the 'Action Status' column on a case list what could a red indicator dot mean? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_22' value='271078' \/><input type='hidden' id='answerType271078' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271078[]' id='answer-id-1068201' class='answer   answerof-271078 ' value='1068201'   \/><label for='answer-id-1068201' id='answer-label-1068201' class=' answer'><span>Blocked by approval<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271078[]' id='answer-id-1068202' class='answer   answerof-271078 ' value='1068202'   \/><label for='answer-id-1068202' id='answer-label-1068202' class=' answer'><span>Blocked by case task<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271078[]' id='answer-id-1068203' class='answer   answerof-271078 ' value='1068203'   \/><label for='answer-id-1068203' id='answer-label-1068203' class=' answer'><span>Blocked internally and by customer<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271078[]' id='answer-id-1068204' class='answer   answerof-271078 ' value='1068204'   \/><label for='answer-id-1068204' id='answer-label-1068204' class=' answer'><span>Blocked by internally<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-23' style=';'><div id='questionWrap-23'  class='   watupro-question-id-271079'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>23. <\/span>Which application must be activated to enable customers to check in on-line for future appointments?<\/div><input type='hidden' name='question_id[]' id='qID_23' value='271079' \/><input type='hidden' id='answerType271079' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271079[]' id='answer-id-1068205' class='answer   answerof-271079 ' value='1068205'   \/><label for='answer-id-1068205' id='answer-label-1068205' class=' answer'><span>Business Location<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271079[]' id='answer-id-1068206' class='answer   answerof-271079 ' value='1068206'   \/><label for='answer-id-1068206' id='answer-label-1068206' class=' answer'><span>Walk-Up Experience<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271079[]' id='answer-id-1068207' class='answer   answerof-271079 ' value='1068207'   \/><label for='answer-id-1068207' id='answer-label-1068207' class=' answer'><span>Field Service Management<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271079[]' id='answer-id-1068208' class='answer   answerof-271079 ' value='1068208'   \/><label for='answer-id-1068208' id='answer-label-1068208' class=' answer'><span>Service Organization<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-24' style=';'><div id='questionWrap-24'  class='   watupro-question-id-271080'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>24. <\/span>In the Customer Service Management space what defines the term asset?<\/div><input type='hidden' name='question_id[]' id='qID_24' value='271080' \/><input type='hidden' id='answerType271080' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271080[]' id='answer-id-1068209' class='answer   answerof-271080 ' value='1068209'   \/><label for='answer-id-1068209' id='answer-label-1068209' class=' answer'><span>A physical item<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271080[]' id='answer-id-1068210' class='answer   answerof-271080 ' value='1068210'   \/><label for='answer-id-1068210' id='answer-label-1068210' class=' answer'><span>A specific product instance supported for a customer<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271080[]' id='answer-id-1068211' class='answer   answerof-271080 ' value='1068211'   \/><label for='answer-id-1068211' id='answer-label-1068211' class=' answer'><span>A product that a company supports<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271080[]' id='answer-id-1068212' class='answer   answerof-271080 ' value='1068212'   \/><label for='answer-id-1068212' id='answer-label-1068212' class=' answer'><span>A resource that allows a business service<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-25' style=';'><div id='questionWrap-25'  class='   watupro-question-id-271081'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>25. <\/span>Is the Customer Service Social Integration plugin (com.sn_cs_social) activated as part of the Customer Service Management plugin?<\/div><input type='hidden' name='question_id[]' id='qID_25' value='271081' \/><input type='hidden' id='answerType271081' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271081[]' id='answer-id-1068213' class='answer   answerof-271081 ' value='1068213'   \/><label for='answer-id-1068213' id='answer-label-1068213' class=' answer'><span>Maybe<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271081[]' id='answer-id-1068214' class='answer   answerof-271081 ' value='1068214'   \/><label for='answer-id-1068214' id='answer-label-1068214' class=' answer'><span>No<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271081[]' id='answer-id-1068215' class='answer   answerof-271081 ' value='1068215'   \/><label for='answer-id-1068215' id='answer-label-1068215' class=' answer'><span>Yes<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271081[]' id='answer-id-1068216' class='answer   answerof-271081 ' value='1068216'   \/><label for='answer-id-1068216' id='answer-label-1068216' class=' answer'><span>I don't know<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-26' style=';'><div id='questionWrap-26'  class='   watupro-question-id-271082'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>26. <\/span>Special Handling Notes can apply to which one of the following based on specific attributes?<\/div><input type='hidden' name='question_id[]' id='qID_26' value='271082' \/><input type='hidden' id='answerType271082' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271082[]' id='answer-id-1068217' class='answer   answerof-271082 ' value='1068217'   \/><label for='answer-id-1068217' id='answer-label-1068217' class=' answer'><span>Domain<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271082[]' id='answer-id-1068218' class='answer   answerof-271082 ' value='1068218'   \/><label for='answer-id-1068218' id='answer-label-1068218' class=' answer'><span>Contact<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271082[]' id='answer-id-1068219' class='answer   answerof-271082 ' value='1068219'   \/><label for='answer-id-1068219' id='answer-label-1068219' class=' answer'><span>Holiday<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271082[]' id='answer-id-1068220' class='answer   answerof-271082 ' value='1068220'   \/><label for='answer-id-1068220' id='answer-label-1068220' class=' answer'><span>VIP<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-27' style=';'><div id='questionWrap-27'  class='   watupro-question-id-271083'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>27. <\/span>How many outbound email accounts are supported in Customer Service Management?<\/div><input type='hidden' name='question_id[]' id='qID_27' value='271083' \/><input type='hidden' id='answerType271083' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271083[]' id='answer-id-1068221' class='answer   answerof-271083 ' value='1068221'   \/><label for='answer-id-1068221' id='answer-label-1068221' class=' answer'><span>One<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271083[]' id='answer-id-1068222' class='answer   answerof-271083 ' value='1068222'   \/><label for='answer-id-1068222' id='answer-label-1068222' class=' answer'><span>Unlimited<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271083[]' id='answer-id-1068223' class='answer   answerof-271083 ' value='1068223'   \/><label for='answer-id-1068223' id='answer-label-1068223' class=' answer'><span>Two<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271083[]' id='answer-id-1068224' class='answer   answerof-271083 ' value='1068224'   \/><label for='answer-id-1068224' id='answer-label-1068224' class=' answer'><span>One per business service<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-28' style=';'><div id='questionWrap-28'  class='   watupro-question-id-271084'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>28. <\/span>HOTSPOT <br \/>\r<br>Match the business rule to its function in the Self-Service Portal. <br \/>\r<br><br><img decoding=\"async\" width=461 height=398 id=\"\u56fe\u7247 62\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/uploads\/2023\/05\/image003-65.jpg\"><br><\/div><input type='hidden' name='question_id[]' id='qID_28' value='271084' \/><input type='hidden' id='answerType271084' value='textarea'><!-- end question-content--><\/div><div class='question-choices '><p><textarea name='answer-271084[]' id='textarea_q_271084' class='watupro-textarea-medium' rows='5' cols='80'><\/textarea>\n<\/p><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-29' style=';'><div id='questionWrap-29'  class='   watupro-question-id-271085'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>29. <\/span>Upon self-registration through the Consumer Service Portal, a record is created in: (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_29' value='271085' \/><input type='hidden' id='answerType271085' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271085[]' id='answer-id-1068226' class='answer   answerof-271085 ' value='1068226'   \/><label for='answer-id-1068226' id='answer-label-1068226' class=' answer'><span>Contact (customer_contact)<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271085[]' id='answer-id-1068227' class='answer   answerof-271085 ' value='1068227'   \/><label for='answer-id-1068227' id='answer-label-1068227' class=' answer'><span>Consumer User (csm_consumer-user)<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271085[]' id='answer-id-1068228' class='answer   answerof-271085 ' value='1068228'   \/><label for='answer-id-1068228' id='answer-label-1068228' class=' answer'><span>Consumer (csm_consumer)<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271085[]' id='answer-id-1068229' class='answer   answerof-271085 ' value='1068229'   \/><label for='answer-id-1068229' id='answer-label-1068229' class=' answer'><span>CSM User (csm_user)<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-30' style=';'><div id='questionWrap-30'  class='   watupro-question-id-271086'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>30. <\/span>What are the Forum User Types? (Choose three.)<\/div><input type='hidden' name='question_id[]' id='qID_30' value='271086' \/><input type='hidden' id='answerType271086' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271086[]' id='answer-id-1068230' class='answer   answerof-271086 ' value='1068230'   \/><label for='answer-id-1068230' id='answer-label-1068230' class=' answer'><span>Admin<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271086[]' id='answer-id-1068231' class='answer   answerof-271086 ' value='1068231'   \/><label for='answer-id-1068231' id='answer-label-1068231' class=' answer'><span>Registered<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271086[]' id='answer-id-1068232' class='answer   answerof-271086 ' value='1068232'   \/><label for='answer-id-1068232' id='answer-label-1068232' class=' answer'><span>Public<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271086[]' id='answer-id-1068233' class='answer   answerof-271086 ' value='1068233'   \/><label for='answer-id-1068233' id='answer-label-1068233' class=' answer'><span>Custom<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271086[]' id='answer-id-1068234' class='answer   answerof-271086 ' value='1068234'   \/><label for='answer-id-1068234' id='answer-label-1068234' class=' answer'><span>Moderator<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-31' style=';'><div id='questionWrap-31'  class='   watupro-question-id-271087'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>31. <\/span>What\u2019s the purpose of the Deactivate Special Handling Notes Scheduled Job?<\/div><input type='hidden' name='question_id[]' id='qID_31' value='271087' \/><input type='hidden' id='answerType271087' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271087[]' id='answer-id-1068235' class='answer   answerof-271087 ' value='1068235'   \/><label for='answer-id-1068235' id='answer-label-1068235' class=' answer'><span>Runs at the end of the month and deactivates all Special Handling notes more than 30 days old<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271087[]' id='answer-id-1068236' class='answer   answerof-271087 ' value='1068236'   \/><label for='answer-id-1068236' id='answer-label-1068236' class=' answer'><span>Runs weekly and must have the Active checkbox unchecked in order for Special Handling notes to be deleted by the end of the week<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271087[]' id='answer-id-1068237' class='answer   answerof-271087 ' value='1068237'   \/><label for='answer-id-1068237' id='answer-label-1068237' class=' answer'><span>Runs on demand by the System Admin who must set specific weekly schedules and set only those that are priority 1-critical to be deactivated<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271087[]' id='answer-id-1068238' class='answer   answerof-271087 ' value='1068238'   \/><label for='answer-id-1068238' id='answer-label-1068238' class=' answer'><span>Runs daily at midnight, checks all active alerts and sets the status to Expired for those that have reached their expiration dates<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-32' style=';'><div id='questionWrap-32'  class='   watupro-question-id-271088'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>32. <\/span>Partner admin contacts have access to the data of both their partner accounts and customer accounts.<\/div><input type='hidden' name='question_id[]' id='qID_32' value='271088' \/><input type='hidden' id='answerType271088' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271088[]' id='answer-id-1068239' class='answer   answerof-271088 ' value='1068239'   \/><label for='answer-id-1068239' id='answer-label-1068239' class=' answer'><span>True<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271088[]' id='answer-id-1068240' class='answer   answerof-271088 ' value='1068240'   \/><label for='answer-id-1068240' id='answer-label-1068240' class=' answer'><span>False<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-33' style=';'><div id='questionWrap-33'  class='   watupro-question-id-271089'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>33. <\/span>From what places in SN can an agent create a case? (Choose three.)<\/div><input type='hidden' name='question_id[]' id='qID_33' value='271089' \/><input type='hidden' id='answerType271089' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271089[]' id='answer-id-1068241' class='answer   answerof-271089 ' value='1068241'   \/><label for='answer-id-1068241' id='answer-label-1068241' class=' answer'><span>Customer Service Application<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271089[]' id='answer-id-1068242' class='answer   answerof-271089 ' value='1068242'   \/><label for='answer-id-1068242' id='answer-label-1068242' class=' answer'><span>Contact<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271089[]' id='answer-id-1068243' class='answer   answerof-271089 ' value='1068243'   \/><label for='answer-id-1068243' id='answer-label-1068243' class=' answer'><span>Account<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-271089[]' id='answer-id-1068244' class='answer   answerof-271089 ' value='1068244'   \/><label for='answer-id-1068244' id='answer-label-1068244' class=' answer'><span>Chat<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-34' style=';'><div id='questionWrap-34'  class='   watupro-question-id-271090'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>34. <\/span>Information about a customer\u2019s service contract is found in Knowledge.<\/div><input type='hidden' name='question_id[]' id='qID_34' value='271090' \/><input type='hidden' id='answerType271090' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271090[]' id='answer-id-1068245' class='answer   answerof-271090 ' value='1068245'   \/><label for='answer-id-1068245' id='answer-label-1068245' class=' answer'><span>False<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271090[]' id='answer-id-1068246' class='answer   answerof-271090 ' value='1068246'   \/><label for='answer-id-1068246' id='answer-label-1068246' class=' answer'><span>True<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-35' style=';'><div id='questionWrap-35'  class='   watupro-question-id-271091'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>35. <\/span>Which of the following statements is correct when the 'Contact Local Time' field is enabled in a case form?<\/div><input type='hidden' name='question_id[]' id='qID_35' value='271091' \/><input type='hidden' id='answerType271091' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271091[]' id='answer-id-1068247' class='answer   answerof-271091 ' value='1068247'   \/><label for='answer-id-1068247' id='answer-label-1068247' class=' answer'><span>The field is not based of the customers profile time zone<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271091[]' id='answer-id-1068248' class='answer   answerof-271091 ' value='1068248'   \/><label for='answer-id-1068248' id='answer-label-1068248' class=' answer'><span>The field is active in the base form<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271091[]' id='answer-id-1068249' class='answer   answerof-271091 ' value='1068249'   \/><label for='answer-id-1068249' id='answer-label-1068249' class=' answer'><span>The field is always based on the system time zone<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-271091[]' id='answer-id-1068250' class='answer   answerof-271091 ' value='1068250'   \/><label for='answer-id-1068250' id='answer-label-1068250' class=' answer'><span>Agents can use the field to identify if it is the right time to contact customer<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div style='display:none' id='question-36'>\n\t<div class='question-content'>\n\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/img\/loading.gif\" width=\"16\" height=\"16\" alt=\"Loading...\" title=\"Loading...\" \/>&nbsp;Loading...\t<\/div>\n<\/div>\n\n<br \/>\n\t\n\t\t\t<div class=\"watupro_buttons flex \" id=\"watuPROButtons7374\" >\n\t\t  <div id=\"prev-question\" style=\"display:none;\"><input type=\"button\" value=\"&lt; Previous\" onclick=\"WatuPRO.nextQuestion(event, 'previous');\"\/><\/div>\t\t  \t\t  \t\t   \n\t\t   \t  \t\t<div><input type=\"button\" name=\"action\" class=\"watupro-submit-button\" onclick=\"WatuPRO.submitResult(event)\" id=\"action-button\" value=\"View Results\"  \/>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\n\t<input type=\"hidden\" name=\"quiz_id\" value=\"7374\" id=\"watuPROExamID\"\/>\n\t<input type=\"hidden\" name=\"start_time\" id=\"startTime\" value=\"2026-05-20 03:25:42\" \/>\n\t<input type=\"hidden\" name=\"start_timestamp\" id=\"startTimeStamp\" value=\"1779247542\" \/>\n\t<input type=\"hidden\" name=\"question_ids\" value=\"\" \/>\n\t<input type=\"hidden\" name=\"watupro_questions\" value=\"271057:1068126,1068127,1068128,1068129 | 271058:1068130,1068131,1068132,1068133 | 271059:1068134,1068135,1068136,1068137 | 271060:1068138,1068139,1068140,1068141 | 271061:1068142,1068143,1068144,1068145 | 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