{"id":56446,"date":"2023-04-28T02:00:10","date_gmt":"2023-04-28T02:00:10","guid":{"rendered":"https:\/\/www.dumpsbase.com\/freedumps\/?p=56446"},"modified":"2023-04-28T02:00:15","modified_gmt":"2023-04-28T02:00:15","slug":"prepare-for-the-salesforce-certified-field-service-consultant-exam-with-fsl-201-dumps","status":"publish","type":"post","link":"https:\/\/www.dumpsbase.com\/freedumps\/prepare-for-the-salesforce-certified-field-service-consultant-exam-with-fsl-201-dumps.html","title":{"rendered":"Prepare for the Salesforce Certified Field Service Consultant Exam with FSL-201 Dumps"},"content":{"rendered":"\n<p>Implement Salesforce Field Service FSL-201 exam is a expert-led class for Salesforce Certified Field Service Consultant certification. If you are looking for a reliable and comprehensive way to prepare for the Salesforce Certified Field Service Consultant exam, you should consider taking the FSL-201 dumps of DumpsBase. The FSL-201 exam is designed to help you assess your knowledge and skills in implementing and configuring Salesforce Field Service Lightning, a powerful platform that enables you to deliver faster, smarter, and more personalized service to your customers. By taking the FSL-201 dumps, you will not only gain valuable knowledge and experience in implementing and configuring Salesforce Field Service Lightning, but also boost your confidence and reduce your exam anxiety. Using the Salesforce FSL-201 dumps of DumpsBase is the best way to ensure your success in the Salesforce Certified Field Service Consultant exam.<\/p>\n<h2>Read Salesforce <em><span style=\"background-color: #00ff00;\">FSL-201 Free Dumps Demo<\/span><\/em> Below<\/h2>\n<script>\n\t  window.fbAsyncInit = function() {\n\t    FB.init({\n\t      appId            : '622169541470367',\n\t      autoLogAppEvents : true,\n\t      xfbml            : true,\n\t      version          : 'v3.1'\n\t    });\n\t  };\n\t\n\t  (function(d, s, id){\n\t     var js, fjs = d.getElementsByTagName(s)[0];\n\t     if (d.getElementById(id)) {return;}\n\t     js = d.createElement(s); js.id = id;\n\t     js.src = \"https:\/\/connect.facebook.net\/en_US\/sdk.js\";\n\t     fjs.parentNode.insertBefore(js, fjs);\n\t   }(document, 'script', 'facebook-jssdk'));\n\t<\/script><script type=\"text\/javascript\" >\ndocument.addEventListener(\"DOMContentLoaded\", function(event) { \nif(!window.jQuery) alert(\"The important jQuery library is not properly loaded in your site. Your WordPress theme is probably missing the essential wp_head() call. You can switch to another theme and you will see that the plugin works fine and this notice disappears. If you are still not sure what to do you can contact us for help.\");\n});\n<\/script>  \n  \n<div  id=\"watupro_quiz\" class=\"quiz-area single-page-quiz\">\n<p id=\"submittingExam5216\" style=\"display:none;text-align:center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/img\/loading.gif\" width=\"16\" height=\"16\"><\/p>\n\n<div class=\"watupro-exam-description\" id=\"description-quiz-5216\"><\/div>\n\n<form action=\"\" method=\"post\" class=\"quiz-form\" id=\"quiz-5216\"  enctype=\"multipart\/form-data\" >\n<div class='watu-question ' id='question-1' style=';'><div id='questionWrap-1'  class='   watupro-question-id-170225'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>1. <\/span>Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team. <br \/>\r<br>What Configuration will support this requirement?<\/div><input type='hidden' name='question_id[]' id='qID_1' value='170225' \/><input type='hidden' id='answerType170225' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170225[]' id='answer-id-688482' class='answer   answerof-170225 ' value='688482'   \/><label for='answer-id-688482' id='answer-label-688482' class=' answer'><span>Create a Service Appointment Quick Action to create a Lead record and add it to the appropriate page layout.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170225[]' id='answer-id-688483' class='answer   answerof-170225 ' value='688483'   \/><label for='answer-id-688483' id='answer-label-688483' class=' answer'><span>Create a Web-to-Lead page that submits to the inside sales team. Add a link to the Case Page Layout.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170225[]' id='answer-id-688484' class='answer   answerof-170225 ' value='688484'   \/><label for='answer-id-688484' id='answer-label-688484' class=' answer'><span>Create a Public Group for the inside sales team, and share Work Orders to the group via Sharing Rules.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170225[]' id='answer-id-688485' class='answer   answerof-170225 ' value='688485'   \/><label for='answer-id-688485' id='answer-label-688485' class=' answer'><span>Configure a Flow against Cases that auto-creates leads and assigns them to the insides sales team Queue.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-2' style=';'><div id='questionWrap-2'  class='   watupro-question-id-170226'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>2. <\/span>A Field Service Technician wants the ability to view a list of currently available parts on another Technician\u2019s truck. The Technician will then have ability to request the part(s) from the other Technician. <br \/>\r<br>What should a Consultant recommend to view and transfer parts between Technicians?<\/div><input type='hidden' name='question_id[]' id='qID_2' value='170226' \/><input type='hidden' id='answerType170226' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170226[]' id='answer-id-688486' class='answer   answerof-170226 ' value='688486'   \/><label for='answer-id-688486' id='answer-label-688486' class=' answer'><span>Build a solution to utilize the Work Order reporting module to view the truck stock and request transfer of stock.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170226[]' id='answer-id-688487' class='answer   answerof-170226 ' value='688487'   \/><label for='answer-id-688487' id='answer-label-688487' class=' answer'><span>Build a solution to view the Technician\u2019s truck stock and create a custom process to request transfer to stock.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170226[]' id='answer-id-688488' class='answer   answerof-170226 ' value='688488'   \/><label for='answer-id-688488' id='answer-label-688488' class=' answer'><span>Build a solution to utilize the Parts transfer functionality to view the truck stock and request transfer of stock.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170226[]' id='answer-id-688489' class='answer   answerof-170226 ' value='688489'   \/><label for='answer-id-688489' id='answer-label-688489' class=' answer'><span>Build a solution to utilize the Asset inventory functionality to view the truck stock and request transfer of stock.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-3' style=';'><div id='questionWrap-3'  class='   watupro-question-id-170227'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>3. <\/span>Universal Containers wants to represent and track a Bill of Material (BoM). <br \/>\r<br>What should a Consultant recommend?<\/div><input type='hidden' name='question_id[]' id='qID_3' value='170227' \/><input type='hidden' id='answerType170227' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170227[]' id='answer-id-688490' class='answer   answerof-170227 ' value='688490'   \/><label for='answer-id-688490' id='answer-label-688490' class=' answer'><span>Use Assets and define a hierarchy.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170227[]' id='answer-id-688491' class='answer   answerof-170227 ' value='688491'   \/><label for='answer-id-688491' id='answer-label-688491' class=' answer'><span>Use a custom object to model the Bo<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170227[]' id='answer-id-688492' class='answer   answerof-170227 ' value='688492'   \/><label for='answer-id-688492' id='answer-label-688492' class=' answer'><span>Use an ERP to manage the Bo<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170227[]' id='answer-id-688493' class='answer   answerof-170227 ' value='688493'   \/><label for='answer-id-688493' id='answer-label-688493' class=' answer'><span>Use Products and add to an Order.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-4' style=';'><div id='questionWrap-4'  class='   watupro-question-id-170228'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>4. <\/span>The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is sent. <br \/>\r<br>Which two items should a Consultant implement to ensure Work Orders cannot be closed? Choose 2 answers.<\/div><input type='hidden' name='question_id[]' id='qID_4' value='170228' \/><input type='hidden' id='answerType170228' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170228[]' id='answer-id-688494' class='answer   answerof-170228 ' value='688494'   \/><label for='answer-id-688494' id='answer-label-688494' class=' answer'><span>Custom Work Order Escalation Rules<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170228[]' id='answer-id-688495' class='answer   answerof-170228 ' value='688495'   \/><label for='answer-id-688495' id='answer-label-688495' class=' answer'><span>Custom Validation Rule on Work Orders<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170228[]' id='answer-id-688496' class='answer   answerof-170228 ' value='688496'   \/><label for='answer-id-688496' id='answer-label-688496' class=' answer'><span>Custom Approval Process on Work Orders<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170228[]' id='answer-id-688497' class='answer   answerof-170228 ' value='688497'   \/><label for='answer-id-688497' id='answer-label-688497' class=' answer'><span>Custom Work Order Status with Category<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-5' style=';'><div id='questionWrap-5'  class='   watupro-question-id-170229'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>5. <\/span>Universal Containers performs service which may require more than one task on a Work Order. A Consultant has recommended Work Order Line Items to manage the task(s). <br \/>\r<br>What should be considered as part of this solution to ensure tasks are dispatched?<\/div><input type='hidden' name='question_id[]' id='qID_5' value='170229' \/><input type='hidden' id='answerType170229' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170229[]' id='answer-id-688498' class='answer   answerof-170229 ' value='688498'   \/><label for='answer-id-688498' id='answer-label-688498' class=' answer'><span>Work Order Line Items require a Case for the field technician to perform the work.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170229[]' id='answer-id-688499' class='answer   answerof-170229 ' value='688499'   \/><label for='answer-id-688499' id='answer-label-688499' class=' answer'><span>All Work Order Line items inherit the required Skills for the associated Asset.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170229[]' id='answer-id-688500' class='answer   answerof-170229 ' value='688500'   \/><label for='answer-id-688500' id='answer-label-688500' class=' answer'><span>Work Order Line Items require a Service Appointment for a field technician to perform the work.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170229[]' id='answer-id-688501' class='answer   answerof-170229 ' value='688501'   \/><label for='answer-id-688501' id='answer-label-688501' class=' answer'><span>Scheduled Work Order Line Items have to be completed on a daily basis or rescheduled the end of day.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-6' style=';'><div id='questionWrap-6'  class='   watupro-question-id-170230'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>6. <\/span>Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. <br \/>\r<br>Which two Scheduling Policies would assist to meet this initiative? Choose 2 answers<\/div><input type='hidden' name='question_id[]' id='qID_6' value='170230' \/><input type='hidden' id='answerType170230' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170230[]' id='answer-id-688502' class='answer   answerof-170230 ' value='688502'   \/><label for='answer-id-688502' id='answer-label-688502' class=' answer'><span>Soft Boundaries<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170230[]' id='answer-id-688503' class='answer   answerof-170230 ' value='688503'   \/><label for='answer-id-688503' id='answer-label-688503' class=' answer'><span>Customer First<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170230[]' id='answer-id-688504' class='answer   answerof-170230 ' value='688504'   \/><label for='answer-id-688504' id='answer-label-688504' class=' answer'><span>High Intensity<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170230[]' id='answer-id-688505' class='answer   answerof-170230 ' value='688505'   \/><label for='answer-id-688505' id='answer-label-688505' class=' answer'><span>Emergency Policy<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-7' style=';'><div id='questionWrap-7'  class='   watupro-question-id-170231'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>7. <\/span>Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service. <br \/>\r<br>How should a Consultant recommend UC handle unplanned service during times of severe weather?<\/div><input type='hidden' name='question_id[]' id='qID_7' value='170231' \/><input type='hidden' id='answerType170231' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170231[]' id='answer-id-688506' class='answer   answerof-170231 ' value='688506'   \/><label for='answer-id-688506' id='answer-label-688506' class=' answer'><span>Configure a new Service Level for immediate assignment.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170231[]' id='answer-id-688507' class='answer   answerof-170231 ' value='688507'   \/><label for='answer-id-688507' id='answer-label-688507' class=' answer'><span>Postpone all lower-priority jobs and extend Due Dates.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170231[]' id='answer-id-688508' class='answer   answerof-170231 ' value='688508'   \/><label for='answer-id-688508' id='answer-label-688508' class=' answer'><span>Manually flag Service Appointments as \u201cIn Jeopardy\u201d due to weather.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170231[]' id='answer-id-688509' class='answer   answerof-170231 ' value='688509'   \/><label for='answer-id-688509' id='answer-label-688509' class=' answer'><span>Configure Emergency Policy and use the Emergency Wizard.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-8' style=';'><div id='questionWrap-8'  class='   watupro-question-id-170232'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>8. <\/span>Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined. <br \/>\r<br>What should a Consultant implement to achieve this requirement?<\/div><input type='hidden' name='question_id[]' id='qID_8' value='170232' \/><input type='hidden' id='answerType170232' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170232[]' id='answer-id-688510' class='answer   answerof-170232 ' value='688510'   \/><label for='answer-id-688510' id='answer-label-688510' class=' answer'><span>Work Types, Skill Routing, Skill Requirements, Operating Hours<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170232[]' id='answer-id-688511' class='answer   answerof-170232 ' value='688511'   \/><label for='answer-id-688511' id='answer-label-688511' class=' answer'><span>Case process, Work Types, Entitlements, and Milestones<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170232[]' id='answer-id-688512' class='answer   answerof-170232 ' value='688512'   \/><label for='answer-id-688512' id='answer-label-688512' class=' answer'><span>Skill Requirements, Work Types, Case Process, Milestones<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170232[]' id='answer-id-688513' class='answer   answerof-170232 ' value='688513'   \/><label for='answer-id-688513' id='answer-label-688513' class=' answer'><span>Work Types, Skill Requirements, Entitlements, and Milestones<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-9' style=';'><div id='questionWrap-9'  class='   watupro-question-id-170233'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>9. <\/span>Universal Containers\u2019 (UC) customers have asset scheduled to be moved between locations by field personnel. UC wants to implement a standard process focused on asset traceability. <br \/>\r<br>Which two object should a Consultant recommend to meet this requirement? Choose 2 answers<\/div><input type='hidden' name='question_id[]' id='qID_9' value='170233' \/><input type='hidden' id='answerType170233' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170233[]' id='answer-id-688514' class='answer   answerof-170233 ' value='688514'   \/><label for='answer-id-688514' id='answer-label-688514' class=' answer'><span>Work Orders<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170233[]' id='answer-id-688515' class='answer   answerof-170233 ' value='688515'   \/><label for='answer-id-688515' id='answer-label-688515' class=' answer'><span>Assets<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170233[]' id='answer-id-688516' class='answer   answerof-170233 ' value='688516'   \/><label for='answer-id-688516' id='answer-label-688516' class=' answer'><span>Cases<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170233[]' id='answer-id-688517' class='answer   answerof-170233 ' value='688517'   \/><label for='answer-id-688517' id='answer-label-688517' class=' answer'><span>Service Appointments<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-10' style=';'><div id='questionWrap-10'  class='   watupro-question-id-170234'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>10. <\/span>Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians arrive on-site but are unable to gain access to the customer\u2019s equipment. In this scenario, only the Manager has permission to cancel the Service Appointment. <br \/>\r<br>How should a Consultant recommend adhering to this business process?<\/div><input type='hidden' name='question_id[]' id='qID_10' value='170234' \/><input type='hidden' id='answerType170234' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170234[]' id='answer-id-688518' class='answer   answerof-170234 ' value='688518'   \/><label for='answer-id-688518' id='answer-label-688518' class=' answer'><span>Assign Permission Sets that allow Status Transitions.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170234[]' id='answer-id-688519' class='answer   answerof-170234 ' value='688519'   \/><label for='answer-id-688519' id='answer-label-688519' class=' answer'><span>Allow Status Transitions based on Role.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170234[]' id='answer-id-688520' class='answer   answerof-170234 ' value='688520'   \/><label for='answer-id-688520' id='answer-label-688520' class=' answer'><span>Limit Status Transitions based on Profile.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170234[]' id='answer-id-688521' class='answer   answerof-170234 ' value='688521'   \/><label for='answer-id-688521' id='answer-label-688521' class=' answer'><span>Configure Status Transitions based on Resource Type.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-11' style=';'><div id='questionWrap-11'  class='   watupro-question-id-170235'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>11. <\/span>Universal Containers schedules jobs that require multiple steps when on-site. They would like to add a new status to the existing status flow. <br \/>\r<br>Which two configurations need to be set up? Choose 2 answers.<\/div><input type='hidden' name='question_id[]' id='qID_11' value='170235' \/><input type='hidden' id='answerType170235' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170235[]' id='answer-id-688522' class='answer   answerof-170235 ' value='688522'   \/><label for='answer-id-688522' id='answer-label-688522' class=' answer'><span>Add the allowed Status Transitions in Field Service Settings.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170235[]' id='answer-id-688523' class='answer   answerof-170235 ' value='688523'   \/><label for='answer-id-688523' id='answer-label-688523' class=' answer'><span>Add new Status to the Work Order<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170235[]' id='answer-id-688524' class='answer   answerof-170235 ' value='688524'   \/><label for='answer-id-688524' id='answer-label-688524' class=' answer'><span>Add the Status Transitions to the Technicians\u2019 Profile.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170235[]' id='answer-id-688525' class='answer   answerof-170235 ' value='688525'   \/><label for='answer-id-688525' id='answer-label-688525' class=' answer'><span>Add new Status to the Service Appointment.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-12' style=';'><div id='questionWrap-12'  class='   watupro-question-id-170236'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>12. <\/span>Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order Status is set to \u201cTechnician Wrap Up.\u201d The Technician is required to provide confirmation that wrap up is completed. <br \/>\r<br>Which three configurations should a Consultant implement to ensure this can be achieved? Choose 3 answers<\/div><input type='hidden' name='question_id[]' id='qID_12' value='170236' \/><input type='hidden' id='answerType170236' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170236[]' id='answer-id-688526' class='answer   answerof-170236 ' value='688526'   \/><label for='answer-id-688526' id='answer-label-688526' class=' answer'><span>Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170236[]' id='answer-id-688527' class='answer   answerof-170236 ' value='688527'   \/><label for='answer-id-688527' id='answer-label-688527' class=' answer'><span>Create a Milestone which has entry criteria for Status = Technician Wrap Up.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170236[]' id='answer-id-688528' class='answer   answerof-170236 ' value='688528'   \/><label for='answer-id-688528' id='answer-label-688528' class=' answer'><span>Create custom fields to capture that the Wrap UP Activities have been completed.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170236[]' id='answer-id-688529' class='answer   answerof-170236 ' value='688529'   \/><label for='answer-id-688529' id='answer-label-688529' class=' answer'><span>Create a Workflow to close the Milestone when the Wrap Up is complete.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170236[]' id='answer-id-688530' class='answer   answerof-170236 ' value='688530'   \/><label for='answer-id-688530' id='answer-label-688530' class=' answer'><span>Create a Process Builder to close the Milestone when the Wrap Up is complete.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-13' style=';'><div id='questionWrap-13'  class='   watupro-question-id-170237'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>13. <\/span>The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher\u2019s Console while taking the Scheduling Policy into consideration. <br \/>\r<br>Which three options are available to the Dispatcher? Choose 3 answers<\/div><input type='hidden' name='question_id[]' id='qID_13' value='170237' \/><input type='hidden' id='answerType170237' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170237[]' id='answer-id-688531' class='answer   answerof-170237 ' value='688531'   \/><label for='answer-id-688531' id='answer-label-688531' class=' answer'><span>Select a Service Appointment from the list, press the \u201cEdit\u201d action and allocate the Resource.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170237[]' id='answer-id-688532' class='answer   answerof-170237 ' value='688532'   \/><label for='answer-id-688532' id='answer-label-688532' class=' answer'><span>Select a Service Appointment from the list and press the \u201cSchedule\u201d action.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170237[]' id='answer-id-688533' class='answer   answerof-170237 ' value='688533'   \/><label for='answer-id-688533' id='answer-label-688533' class=' answer'><span>Select multiple Service Appointments from the list and bulk schedule them.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170237[]' id='answer-id-688534' class='answer   answerof-170237 ' value='688534'   \/><label for='answer-id-688534' id='answer-label-688534' class=' answer'><span>Select a Service Appointment from the list, press the \u201cCandidates\u201d action, and select the best time slot.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170237[]' id='answer-id-688535' class='answer   answerof-170237 ' value='688535'   \/><label for='answer-id-688535' id='answer-label-688535' class=' answer'><span>Select a Service Appointment from the list, press the \u201cChange Status\u201d action and \u201cDispatch.\u201d<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-14' style=';'><div id='questionWrap-14'  class='   watupro-question-id-170238'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>14. <\/span>Universal Containers is implementing Field Service Lightning in multiple European Countries, where pricing varies by product. <br \/>\r<br>Which two options should a Consultant recommend when considering the setup and configuration of Price Books?<\/div><input type='hidden' name='question_id[]' id='qID_14' value='170238' \/><input type='hidden' id='answerType170238' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170238[]' id='answer-id-688536' class='answer   answerof-170238 ' value='688536'   \/><label for='answer-id-688536' id='answer-label-688536' class=' answer'><span>Utilize Standard Global Service Price Book Entries.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170238[]' id='answer-id-688537' class='answer   answerof-170238 ' value='688537'   \/><label for='answer-id-688537' id='answer-label-688537' class=' answer'><span>Utilize multiple country-specific Price Books.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170238[]' id='answer-id-688538' class='answer   answerof-170238 ' value='688538'   \/><label for='answer-id-688538' id='answer-label-688538' class=' answer'><span>Utilize country-specific Price Book Entries.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170238[]' id='answer-id-688539' class='answer   answerof-170238 ' value='688539'   \/><label for='answer-id-688539' id='answer-label-688539' class=' answer'><span>Utilize the standard Salesforce Price Book.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-15' style=';'><div id='questionWrap-15'  class='   watupro-question-id-170239'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>15. <\/span>What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?<\/div><input type='hidden' name='question_id[]' id='qID_15' value='170239' \/><input type='hidden' id='answerType170239' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170239[]' id='answer-id-688540' class='answer   answerof-170239 ' value='688540'   \/><label for='answer-id-688540' id='answer-label-688540' class=' answer'><span>Service Objectives and Work Types<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170239[]' id='answer-id-688541' class='answer   answerof-170239 ' value='688541'   \/><label for='answer-id-688541' id='answer-label-688541' class=' answer'><span>Service Objectives and Work Rules<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170239[]' id='answer-id-688542' class='answer   answerof-170239 ' value='688542'   \/><label for='answer-id-688542' id='answer-label-688542' class=' answer'><span>Service Levels and Work Rules<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170239[]' id='answer-id-688543' class='answer   answerof-170239 ' value='688543'   \/><label for='answer-id-688543' id='answer-label-688543' class=' answer'><span>Service Contracts and Service Levels.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-16' style=';'><div id='questionWrap-16'  class='   watupro-question-id-170240'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>16. <\/span>Universal Containers has negotiated two key SLAS: 1) initial response and 2) overall resolution of issues related to installed products. <br \/>\r<br>What combination of Salesforce features should a Consultant recommend to support this use case?<\/div><input type='hidden' name='question_id[]' id='qID_16' value='170240' \/><input type='hidden' id='answerType170240' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170240[]' id='answer-id-688544' class='answer   answerof-170240 ' value='688544'   \/><label for='answer-id-688544' id='answer-label-688544' class=' answer'><span>Assets and Entitlements.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170240[]' id='answer-id-688545' class='answer   answerof-170240 ' value='688545'   \/><label for='answer-id-688545' id='answer-label-688545' class=' answer'><span>Assets and Service Contracts.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170240[]' id='answer-id-688546' class='answer   answerof-170240 ' value='688546'   \/><label for='answer-id-688546' id='answer-label-688546' class=' answer'><span>Accounts and Service Contracts.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170240[]' id='answer-id-688547' class='answer   answerof-170240 ' value='688547'   \/><label for='answer-id-688547' id='answer-label-688547' class=' answer'><span>Accounts and Assets<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-17' style=';'><div id='questionWrap-17'  class='   watupro-question-id-170241'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>17. <\/span>A Technician is onsite where there is no connectivity and is required to capture the customer\u2019s signature. <br \/>\r<br>What is the appropriate order of operations as the Technician goes back online?<\/div><input type='hidden' name='question_id[]' id='qID_17' value='170241' \/><input type='hidden' id='answerType170241' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170241[]' id='answer-id-688548' class='answer   answerof-170241 ' value='688548'   \/><label for='answer-id-688548' id='answer-label-688548' class=' answer'><span>Deliver Service Report, capture signature, update records, sync device.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170241[]' id='answer-id-688549' class='answer   answerof-170241 ' value='688549'   \/><label for='answer-id-688549' id='answer-label-688549' class=' answer'><span>Capture signature, sync device, update record, deliver Service Report.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170241[]' id='answer-id-688550' class='answer   answerof-170241 ' value='688550'   \/><label for='answer-id-688550' id='answer-label-688550' class=' answer'><span>Deliver Service Report, update record, sync device, capture signature.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170241[]' id='answer-id-688551' class='answer   answerof-170241 ' value='688551'   \/><label for='answer-id-688551' id='answer-label-688551' class=' answer'><span>Capture signature, update record, sync device, deliver Service Report.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-18' style=';'><div id='questionWrap-18'  class='   watupro-question-id-170242'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>18. <\/span>Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. <br \/>\r<br>What should a Consultant recommend to meet this requirement?<\/div><input type='hidden' name='question_id[]' id='qID_18' value='170242' \/><input type='hidden' id='answerType170242' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170242[]' id='answer-id-688552' class='answer   answerof-170242 ' value='688552'   \/><label for='answer-id-688552' id='answer-label-688552' class=' answer'><span>Create a Process Builder to generate a report.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170242[]' id='answer-id-688553' class='answer   answerof-170242 ' value='688553'   \/><label for='answer-id-688553' id='answer-label-688553' class=' answer'><span>Create a custom report.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170242[]' id='answer-id-688554' class='answer   answerof-170242 ' value='688554'   \/><label for='answer-id-688554' id='answer-label-688554' class=' answer'><span>Use the standard Service Report<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170242[]' id='answer-id-688555' class='answer   answerof-170242 ' value='688555'   \/><label for='answer-id-688555' id='answer-label-688555' class=' answer'><span>Use the standard Work Order email template.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-19' style=';'><div id='questionWrap-19'  class='   watupro-question-id-170243'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>19. <\/span>Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. <br \/>\r<br>What should a Consultant implement to assist the dispatch team?<\/div><input type='hidden' name='question_id[]' id='qID_19' value='170243' \/><input type='hidden' id='answerType170243' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170243[]' id='answer-id-688556' class='answer   answerof-170243 ' value='688556'   \/><label for='answer-id-688556' id='answer-label-688556' class=' answer'><span>Work Order Record Types for Break-fix, Install, and Inspection.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170243[]' id='answer-id-688557' class='answer   answerof-170243 ' value='688557'   \/><label for='answer-id-688557' id='answer-label-688557' class=' answer'><span>Work Type Line Items for Install, Break-fix, and Inspections.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170243[]' id='answer-id-688558' class='answer   answerof-170243 ' value='688558'   \/><label for='answer-id-688558' id='answer-label-688558' class=' answer'><span>Work Types and Skill Requirements for Install, Break-fix, and Inspections.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170243[]' id='answer-id-688559' class='answer   answerof-170243 ' value='688559'   \/><label for='answer-id-688559' id='answer-label-688559' class=' answer'><span>Work Order custom fields to define Install, Break-fix, and Inspections.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-20' style=';'><div id='questionWrap-20'  class='   watupro-question-id-170244'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>20. <\/span>Universal Containers is receiving increased complaints about incomplete Work Orders. <br \/>\r<br>What option should a Consultant recommend to improve this situation?<\/div><input type='hidden' name='question_id[]' id='qID_20' value='170244' \/><input type='hidden' id='answerType170244' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170244[]' id='answer-id-688560' class='answer   answerof-170244 ' value='688560'   \/><label for='answer-id-688560' id='answer-label-688560' class=' answer'><span>Send an email CSAT survey.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170244[]' id='answer-id-688561' class='answer   answerof-170244 ' value='688561'   \/><label for='answer-id-688561' id='answer-label-688561' class=' answer'><span>Implement Validation Rules and Signature Capture.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170244[]' id='answer-id-688562' class='answer   answerof-170244 ' value='688562'   \/><label for='answer-id-688562' id='answer-label-688562' class=' answer'><span>Change the Scheduling Rules.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170244[]' id='answer-id-688563' class='answer   answerof-170244 ' value='688563'   \/><label for='answer-id-688563' id='answer-label-688563' class=' answer'><span>Decrease Resource Rant Score.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-21' style=';'><div id='questionWrap-21'  class='   watupro-question-id-170245'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>21. <\/span>Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate. <br \/>\r<br>Which two recommendations should a Consultant make? Choose 2 answers.<\/div><input type='hidden' name='question_id[]' id='qID_21' value='170245' \/><input type='hidden' id='answerType170245' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170245[]' id='answer-id-688564' class='answer   answerof-170245 ' value='688564'   \/><label for='answer-id-688564' id='answer-label-688564' class=' answer'><span>Publish training documentation in a closed chatter group.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170245[]' id='answer-id-688565' class='answer   answerof-170245 ' value='688565'   \/><label for='answer-id-688565' id='answer-label-688565' class=' answer'><span>Increase training to Sales Representatives.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170245[]' id='answer-id-688566' class='answer   answerof-170245 ' value='688566'   \/><label for='answer-id-688566' id='answer-label-688566' class=' answer'><span>Publish pre-release documentation on the Customer Community.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170245[]' id='answer-id-688567' class='answer   answerof-170245 ' value='688567'   \/><label for='answer-id-688567' id='answer-label-688567' class=' answer'><span>Increase training to Field Service Technicians<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-22' style=';'><div id='questionWrap-22'  class='   watupro-question-id-170246'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>22. <\/span>Universal Containers is experiencing an issue where Technicians are repeatedly called back to a job that has been completed in the past. <br \/>\r<br>How should a Consultant recommend this information be tracked?<\/div><input type='hidden' name='question_id[]' id='qID_22' value='170246' \/><input type='hidden' id='answerType170246' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170246[]' id='answer-id-688568' class='answer   answerof-170246 ' value='688568'   \/><label for='answer-id-688568' id='answer-label-688568' class=' answer'><span>Create a new Work Order and relate it to the previous Work Order.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170246[]' id='answer-id-688569' class='answer   answerof-170246 ' value='688569'   \/><label for='answer-id-688569' id='answer-label-688569' class=' answer'><span>Create a new Work Order and relate it to the Customer.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170246[]' id='answer-id-688570' class='answer   answerof-170246 ' value='688570'   \/><label for='answer-id-688570' id='answer-label-688570' class=' answer'><span>Update a field called \u201cRepeat Call\u201d on the initial Work Order.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170246[]' id='answer-id-688571' class='answer   answerof-170246 ' value='688571'   \/><label for='answer-id-688571' id='answer-label-688571' class=' answer'><span>Create new Work Order Line Items under the initial Work Order.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-23' style=';'><div id='questionWrap-23'  class='   watupro-question-id-170247'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>23. <\/span>Universal Containers wants to process mobile payments. <br \/>\r<br>How can this requirement be met?<\/div><input type='hidden' name='question_id[]' id='qID_23' value='170247' \/><input type='hidden' id='answerType170247' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170247[]' id='answer-id-688572' class='answer   answerof-170247 ' value='688572'   \/><label for='answer-id-688572' id='answer-label-688572' class=' answer'><span>Attach a picture of the credit card<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170247[]' id='answer-id-688573' class='answer   answerof-170247 ' value='688573'   \/><label for='answer-id-688573' id='answer-label-688573' class=' answer'><span>Add a custom filed to store the credit card number<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170247[]' id='answer-id-688574' class='answer   answerof-170247 ' value='688574'   \/><label for='answer-id-688574' id='answer-label-688574' class=' answer'><span>Create a custom payments object<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170247[]' id='answer-id-688575' class='answer   answerof-170247 ' value='688575'   \/><label for='answer-id-688575' id='answer-label-688575' class=' answer'><span>Install an AppExchange package.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-24' style=';'><div id='questionWrap-24'  class='   watupro-question-id-170248'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>24. <\/span>When should both the Root Work Order and Root Work Order Line Item fields be added to <br \/>\r<br>page layouts?<\/div><input type='hidden' name='question_id[]' id='qID_24' value='170248' \/><input type='hidden' id='answerType170248' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170248[]' id='answer-id-688576' class='answer   answerof-170248 ' value='688576'   \/><label for='answer-id-688576' id='answer-label-688576' class=' answer'><span>When a service process dictates that there are two levels in a Work Order Hierarchy and two levels in the Work Order Line Hierarchy. (Parent Work Order can be used)<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170248[]' id='answer-id-688577' class='answer   answerof-170248 ' value='688577'   \/><label for='answer-id-688577' id='answer-label-688577' class=' answer'><span>When a service process dictates that there is a single level in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170248[]' id='answer-id-688578' class='answer   answerof-170248 ' value='688578'   \/><label for='answer-id-688578' id='answer-label-688578' class=' answer'><span>When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170248[]' id='answer-id-688579' class='answer   answerof-170248 ' value='688579'   \/><label for='answer-id-688579' id='answer-label-688579' class=' answer'><span>When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than a single level in the Work Order Line Hierarchy.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-25' style=';'><div id='questionWrap-25'  class='   watupro-question-id-170249'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>25. <\/span>Universal Containers has an initiative to reduce their carbon footprint. <br \/>\r<br>What factor should a Consultant recommend using in a Scheduling Policy to meet the above requirement?<\/div><input type='hidden' name='question_id[]' id='qID_25' value='170249' \/><input type='hidden' id='answerType170249' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170249[]' id='answer-id-688580' class='answer   answerof-170249 ' value='688580'   \/><label for='answer-id-688580' id='answer-label-688580' class=' answer'><span>Give the Minimize Travel Service Objective the highest weight.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170249[]' id='answer-id-688581' class='answer   answerof-170249 ' value='688581'   \/><label for='answer-id-688581' id='answer-label-688581' class=' answer'><span>Remove the ASAP Service Objective.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170249[]' id='answer-id-688582' class='answer   answerof-170249 ' value='688582'   \/><label for='answer-id-688582' id='answer-label-688582' class=' answer'><span>Remove the Match Location Work Rule.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170249[]' id='answer-id-688583' class='answer   answerof-170249 ' value='688583'   \/><label for='answer-id-688583' id='answer-label-688583' class=' answer'><span>Add the Maximum Travel From Home Work Rule.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-26' style=';'><div id='questionWrap-26'  class='   watupro-question-id-170250'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>26. <\/span>Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. <br \/>\r<br>How should a Consultant recommend implementing this feature?<\/div><input type='hidden' name='question_id[]' id='qID_26' value='170250' \/><input type='hidden' id='answerType170250' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170250[]' id='answer-id-688584' class='answer   answerof-170250 ' value='688584'   \/><label for='answer-id-688584' id='answer-label-688584' class=' answer'><span>Create CSS in the Dispatcher\u2019s Console.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170250[]' id='answer-id-688585' class='answer   answerof-170250 ' value='688585'   \/><label for='answer-id-688585' id='answer-label-688585' class=' answer'><span>Add Fields on the Page Layout.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170250[]' id='answer-id-688586' class='answer   answerof-170250 ' value='688586'   \/><label for='answer-id-688586' id='answer-label-688586' class=' answer'><span>Use Lookup Fields.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170250[]' id='answer-id-688587' class='answer   answerof-170250 ' value='688587'   \/><label for='answer-id-688587' id='answer-label-688587' class=' answer'><span>Configure Field Sets on the Service Appointment.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-27' style=';'><div id='questionWrap-27'  class='   watupro-question-id-170251'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>27. <\/span>Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work. <br \/>\r<br>Which two capabilities will now be available?<\/div><input type='hidden' name='question_id[]' id='qID_27' value='170251' \/><input type='hidden' id='answerType170251' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170251[]' id='answer-id-688588' class='answer   answerof-170251 ' value='688588'   \/><label for='answer-id-688588' id='answer-label-688588' class=' answer'><span>Attach Knowledge Articles to Work Order Line Items Only.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170251[]' id='answer-id-688589' class='answer   answerof-170251 ' value='688589'   \/><label for='answer-id-688589' id='answer-label-688589' class=' answer'><span>Manage Attached Articles and Search the Knowledge Base.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170251[]' id='answer-id-688590' class='answer   answerof-170251 ' value='688590'   \/><label for='answer-id-688590' id='answer-label-688590' class=' answer'><span>Attach Articles to Work Orders and Work Order Line Items.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170251[]' id='answer-id-688591' class='answer   answerof-170251 ' value='688591'   \/><label for='answer-id-688591' id='answer-label-688591' class=' answer'><span>Include Quick Actions and Global Actions in Attached Articles.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-28' style=';'><div id='questionWrap-28'  class='   watupro-question-id-170252'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>28. <\/span>Universal Containers\u2019 (UC) Technicians are required to record actual work duration against baseline estimates at the Work Order Line Item Level for certain tasks. <br \/>\r<br>How can this be supported using standard fields and features?<\/div><input type='hidden' name='question_id[]' id='qID_28' value='170252' \/><input type='hidden' id='answerType170252' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170252[]' id='answer-id-688592' class='answer   answerof-170252 ' value='688592'   \/><label for='answer-id-688592' id='answer-label-688592' class=' answer'><span>Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the \u201cDuration\u201d field on the Work Order Line Item.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170252[]' id='answer-id-688593' class='answer   answerof-170252 ' value='688593'   \/><label for='answer-id-688593' id='answer-label-688593' class=' answer'><span>Train Dispatchers to update the \u201cDuration\u201d field when Work Orders are created. Train Service Technicians to select the appropriate Work Type, and then update the \u201cDuration\u201d field on the Work Order Line Item.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170252[]' id='answer-id-688594' class='answer   answerof-170252 ' value='688594'   \/><label for='answer-id-688594' id='answer-label-688594' class=' answer'><span>Create Knowledge Articles with the baseline durations for each Product. Train Service Technicians to associate the appropriate Knowledge Article, and then update the \u201cDuration\u201d field on the Work Order Line Item.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170252[]' id='answer-id-688595' class='answer   answerof-170252 ' value='688595'   \/><label for='answer-id-688595' id='answer-label-688595' class=' answer'><span>Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the \u201cDuration\u201d field on the Work Order.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-29' style=';'><div id='questionWrap-29'  class='   watupro-question-id-170253'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>29. <\/span>Universal Containers wants to automatically create Work order Line Items based on the products being serviced. <br \/>\r<br>How can this be achieved?<\/div><input type='hidden' name='question_id[]' id='qID_29' value='170253' \/><input type='hidden' id='answerType170253' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170253[]' id='answer-id-688596' class='answer   answerof-170253 ' value='688596'   \/><label for='answer-id-688596' id='answer-label-688596' class=' answer'><span>With Entitlement Templates<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170253[]' id='answer-id-688597' class='answer   answerof-170253 ' value='688597'   \/><label for='answer-id-688597' id='answer-label-688597' class=' answer'><span>With Workflows<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170253[]' id='answer-id-688598' class='answer   answerof-170253 ' value='688598'   \/><label for='answer-id-688598' id='answer-label-688598' class=' answer'><span>With Process Builder<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170253[]' id='answer-id-688599' class='answer   answerof-170253 ' value='688599'   \/><label for='answer-id-688599' id='answer-label-688599' class=' answer'><span>With Work Order Types.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-30' style=';'><div id='questionWrap-30'  class='   watupro-question-id-170254'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>30. <\/span>Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application. <br \/>\r<br>What approach should a Consultant recommend?<\/div><input type='hidden' name='question_id[]' id='qID_30' value='170254' \/><input type='hidden' id='answerType170254' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170254[]' id='answer-id-688600' class='answer   answerof-170254 ' value='688600'   \/><label for='answer-id-688600' id='answer-label-688600' class=' answer'><span>Create a Quick Action that will create a new Service Appointment record.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170254[]' id='answer-id-688601' class='answer   answerof-170254 ' value='688601'   \/><label for='answer-id-688601' id='answer-label-688601' class=' answer'><span>Create a Visualforce page that will create a new Work Order record.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170254[]' id='answer-id-688602' class='answer   answerof-170254 ' value='688602'   \/><label for='answer-id-688602' id='answer-label-688602' class=' answer'><span>Create a Quick Action that will create a new Work Order record.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170254[]' id='answer-id-688603' class='answer   answerof-170254 ' value='688603'   \/><label for='answer-id-688603' id='answer-label-688603' class=' answer'><span>Create a Visualforce page that will create a new Service Appointment record.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-31' style=';'><div id='questionWrap-31'  class='   watupro-question-id-170255'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>31. <\/span>Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? Choose 2 answers.<\/div><input type='hidden' name='question_id[]' id='qID_31' value='170255' \/><input type='hidden' id='answerType170255' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170255[]' id='answer-id-688604' class='answer   answerof-170255 ' value='688604'   \/><label for='answer-id-688604' id='answer-label-688604' class=' answer'><span>Implement Work Types and Skill Assignments.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170255[]' id='answer-id-688605' class='answer   answerof-170255 ' value='688605'   \/><label for='answer-id-688605' id='answer-label-688605' class=' answer'><span>Implement Assignment Rules and Work Orders.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170255[]' id='answer-id-688606' class='answer   answerof-170255 ' value='688606'   \/><label for='answer-id-688606' id='answer-label-688606' class=' answer'><span>Assign Skills and Skill Levels to Users.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170255[]' id='answer-id-688607' class='answer   answerof-170255 ' value='688607'   \/><label for='answer-id-688607' id='answer-label-688607' class=' answer'><span>Assign Skills and Skill Levels to Resources.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-32' style=';'><div id='questionWrap-32'  class='   watupro-question-id-170256'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>32. <\/span>A Technician is onsite where there is no connectivity and is required to capture the customer\u2019s signature. <br \/>\r<br>What is the appropriate order of operations as the Technician goes back online?<\/div><input type='hidden' name='question_id[]' id='qID_32' value='170256' \/><input type='hidden' id='answerType170256' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170256[]' id='answer-id-688608' class='answer   answerof-170256 ' value='688608'   \/><label for='answer-id-688608' id='answer-label-688608' class=' answer'><span>Capture signature, update record, sync device, deliver Service Report.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170256[]' id='answer-id-688609' class='answer   answerof-170256 ' value='688609'   \/><label for='answer-id-688609' id='answer-label-688609' class=' answer'><span>Deliver Service Report, capture signature, update record, sync device.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170256[]' id='answer-id-688610' class='answer   answerof-170256 ' value='688610'   \/><label for='answer-id-688610' id='answer-label-688610' class=' answer'><span>Deliver Service Report, update record, sync device, capture signature.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170256[]' id='answer-id-688611' class='answer   answerof-170256 ' value='688611'   \/><label for='answer-id-688611' id='answer-label-688611' class=' answer'><span>Capture signature, sync device, update record, deliver Service Report.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-33' style=';'><div id='questionWrap-33'  class='   watupro-question-id-170257'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>33. <\/span>Universal Containers wants ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs. <br \/>\r<br>Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? Choose 2 answers<\/div><input type='hidden' name='question_id[]' id='qID_33' value='170257' \/><input type='hidden' id='answerType170257' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170257[]' id='answer-id-688612' class='answer   answerof-170257 ' value='688612'   \/><label for='answer-id-688612' id='answer-label-688612' class=' answer'><span>Products Required for Service Resources<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170257[]' id='answer-id-688613' class='answer   answerof-170257 ' value='688613'   \/><label for='answer-id-688613' id='answer-label-688613' class=' answer'><span>Products Required for Service Appointments<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170257[]' id='answer-id-688614' class='answer   answerof-170257 ' value='688614'   \/><label for='answer-id-688614' id='answer-label-688614' class=' answer'><span>Products Required for Work Order Line Items<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170257[]' id='answer-id-688615' class='answer   answerof-170257 ' value='688615'   \/><label for='answer-id-688615' id='answer-label-688615' class=' answer'><span>Products Required for Work Orders<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-34' style=';'><div id='questionWrap-34'  class='   watupro-question-id-170258'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>34. <\/span>Universal Containers wants to provide a pro-formal invoice to their customer at the completion of a Work Order. <br \/>\r<br>Which three should a Consultant set up in order to achieve this requirement?<\/div><input type='hidden' name='question_id[]' id='qID_34' value='170258' \/><input type='hidden' id='answerType170258' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170258[]' id='answer-id-688616' class='answer   answerof-170258 ' value='688616'   \/><label for='answer-id-688616' id='answer-label-688616' class=' answer'><span>Create Account-wide Discounts.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170258[]' id='answer-id-688617' class='answer   answerof-170258 ' value='688617'   \/><label for='answer-id-688617' id='answer-label-688617' class=' answer'><span>Apply Promotion to the Work Order.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170258[]' id='answer-id-688618' class='answer   answerof-170258 ' value='688618'   \/><label for='answer-id-688618' id='answer-label-688618' class=' answer'><span>Apply Price Book to the Work Order.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170258[]' id='answer-id-688619' class='answer   answerof-170258 ' value='688619'   \/><label for='answer-id-688619' id='answer-label-688619' class=' answer'><span>AppCreate Products and Price Book Entries.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170258[]' id='answer-id-688620' class='answer   answerof-170258 ' value='688620'   \/><label for='answer-id-688620' id='answer-label-688620' class=' answer'><span>Create Work Order Line Items with Products.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-35' style=';'><div id='questionWrap-35'  class='   watupro-question-id-170259'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>35. <\/span>Universal Containers has installed base equipment that requires specific expertise to install or decommission. Additionally, the effort can vary significantly based on equipment type. <br \/>\r<br>What solution should a Consultant recommend to efficiently manage installation and decommission work?<\/div><input type='hidden' name='question_id[]' id='qID_35' value='170259' \/><input type='hidden' id='answerType170259' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170259[]' id='answer-id-688621' class='answer   answerof-170259 ' value='688621'   \/><label for='answer-id-688621' id='answer-label-688621' class=' answer'><span>Validation Rules and Work Types<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170259[]' id='answer-id-688622' class='answer   answerof-170259 ' value='688622'   \/><label for='answer-id-688622' id='answer-label-688622' class=' answer'><span>Work Types and Skill Requirements<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170259[]' id='answer-id-688623' class='answer   answerof-170259 ' value='688623'   \/><label for='answer-id-688623' id='answer-label-688623' class=' answer'><span>Milestones and Service Appointments<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170259[]' id='answer-id-688624' class='answer   answerof-170259 ' value='688624'   \/><label for='answer-id-688624' id='answer-label-688624' class=' answer'><span>Skill Requirements and Entitlements<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-36' style=';'><div id='questionWrap-36'  class='   watupro-question-id-170260'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>36. <\/span>Universal Containers needs to implement a way to track all internal and external work associated with an inbound contact center request. <br \/>\r<br>How should a Consultant recommend tracking the work?<\/div><input type='hidden' name='question_id[]' id='qID_36' value='170260' \/><input type='hidden' id='answerType170260' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170260[]' id='answer-id-688625' class='answer   answerof-170260 ' value='688625'   \/><label for='answer-id-688625' id='answer-label-688625' class=' answer'><span>Parent\/Child Work Orders<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170260[]' id='answer-id-688626' class='answer   answerof-170260 ' value='688626'   \/><label for='answer-id-688626' id='answer-label-688626' class=' answer'><span>Cases Only<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170260[]' id='answer-id-688627' class='answer   answerof-170260 ' value='688627'   \/><label for='answer-id-688627' id='answer-label-688627' class=' answer'><span>Cases and Work Orders<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170260[]' id='answer-id-688628' class='answer   answerof-170260 ' value='688628'   \/><label for='answer-id-688628' id='answer-label-688628' class=' answer'><span>Work Orders only<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-37' style=';'><div id='questionWrap-37'  class='   watupro-question-id-170261'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>37. <\/span>Containers wants to offer their Field Technicians a more limited view of Work Orders and Service Appointments in the Field Service mobile app compared to their Dispatchers. <br \/>\r<br>What should a Consultant recommend so the Field Technician sees only the necessary fields?<\/div><input type='hidden' name='question_id[]' id='qID_37' value='170261' \/><input type='hidden' id='answerType170261' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170261[]' id='answer-id-688629' class='answer   answerof-170261 ' value='688629'   \/><label for='answer-id-688629' id='answer-label-688629' class=' answer'><span>Field Technician Page Layouts<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170261[]' id='answer-id-688630' class='answer   answerof-170261 ' value='688630'   \/><label for='answer-id-688630' id='answer-label-688630' class=' answer'><span>Field Technician Visualforce Pages<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170261[]' id='answer-id-688631' class='answer   answerof-170261 ' value='688631'   \/><label for='answer-id-688631' id='answer-label-688631' class=' answer'><span>Field Technician Field Sets<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170261[]' id='answer-id-688632' class='answer   answerof-170261 ' value='688632'   \/><label for='answer-id-688632' id='answer-label-688632' class=' answer'><span>Field Technician Mini-Page Layouts<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-38' style=';'><div id='questionWrap-38'  class='   watupro-question-id-170262'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>38. <\/span>A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire. <br \/>\r<br>Which two upsell activities should the CSR consider? Choose 2 answers.<\/div><input type='hidden' name='question_id[]' id='qID_38' value='170262' \/><input type='hidden' id='answerType170262' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170262[]' id='answer-id-688633' class='answer   answerof-170262 ' value='688633'   \/><label for='answer-id-688633' id='answer-label-688633' class=' answer'><span>Open a Case and inform Customer of weekend service pricing.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170262[]' id='answer-id-688634' class='answer   answerof-170262 ' value='688634'   \/><label for='answer-id-688634' id='answer-label-688634' class=' answer'><span>Open a Case and send email with new Service Offerings.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170262[]' id='answer-id-688635' class='answer   answerof-170262 ' value='688635'   \/><label for='answer-id-688635' id='answer-label-688635' class=' answer'><span>Open a Case and a renewal Opportunity for the Sales team.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170262[]' id='answer-id-688636' class='answer   answerof-170262 ' value='688636'   \/><label for='answer-id-688636' id='answer-label-688636' class=' answer'><span>Open a Case and create a Work Order for the Dispatch Team.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-39' style=';'><div id='questionWrap-39'  class='   watupro-question-id-170263'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>39. <\/span>Universal Containers wants to reduce their mean-time-to-service. <br \/>\r<br>Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.<\/div><input type='hidden' name='question_id[]' id='qID_39' value='170263' \/><input type='hidden' id='answerType170263' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170263[]' id='answer-id-688637' class='answer   answerof-170263 ' value='688637'   \/><label for='answer-id-688637' id='answer-label-688637' class=' answer'><span>Adjust Scheduling Policy<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170263[]' id='answer-id-688638' class='answer   answerof-170263 ' value='688638'   \/><label for='answer-id-688638' id='answer-label-688638' class=' answer'><span>Knowledge Base<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170263[]' id='answer-id-688639' class='answer   answerof-170263 ' value='688639'   \/><label for='answer-id-688639' id='answer-label-688639' class=' answer'><span>Customer Entitlements<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170263[]' id='answer-id-688640' class='answer   answerof-170263 ' value='688640'   \/><label for='answer-id-688640' id='answer-label-688640' class=' answer'><span>Dispatching<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-170263[]' id='answer-id-688641' class='answer   answerof-170263 ' value='688641'   \/><label for='answer-id-688641' id='answer-label-688641' class=' answer'><span>Scheduling<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-40' style=';'><div id='questionWrap-40'  class='   watupro-question-id-170264'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>40. <\/span>Universal Containers wants the ability for their Field Technicians to log sales opportunities associated with their Work Orders. <br \/>\r<br>What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service Mobile app?<\/div><input type='hidden' name='question_id[]' id='qID_40' value='170264' \/><input type='hidden' id='answerType170264' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170264[]' id='answer-id-688642' class='answer   answerof-170264 ' value='688642'   \/><label for='answer-id-688642' id='answer-label-688642' class=' answer'><span>Quick Action on Opportunity to Create Work Order<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170264[]' id='answer-id-688643' class='answer   answerof-170264 ' value='688643'   \/><label for='answer-id-688643' id='answer-label-688643' class=' answer'><span>Quick Action on Work Order Line Items to Create Opportunity<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170264[]' id='answer-id-688644' class='answer   answerof-170264 ' value='688644'   \/><label for='answer-id-688644' id='answer-label-688644' class=' answer'><span>Quick Action on Work Order to Create Opportunity<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-170264[]' id='answer-id-688645' class='answer   answerof-170264 ' value='688645'   \/><label for='answer-id-688645' id='answer-label-688645' class=' answer'><span>Quick Action on Opportunity to Create Work Order Line Item<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div style='display:none' id='question-41'>\n\t<div class='question-content'>\n\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/img\/loading.gif\" width=\"16\" height=\"16\" alt=\"Loading...\" title=\"Loading...\" \/>&nbsp;Loading...\t<\/div>\n<\/div>\n\n<br \/>\n\t\n\t\t\t<div class=\"watupro_buttons flex \" id=\"watuPROButtons5216\" >\n\t\t  <div id=\"prev-question\" style=\"display:none;\"><input type=\"button\" value=\"&lt; 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