{"id":52249,"date":"2023-03-01T03:16:11","date_gmt":"2023-03-01T03:16:11","guid":{"rendered":"https:\/\/www.dumpsbase.com\/freedumps\/?p=52249"},"modified":"2023-03-01T03:16:17","modified_gmt":"2023-03-01T03:16:17","slug":"genesys-cloud-cx-certified-professional-consolidated-exam-gcp-gcx-the-ultimate-gcp-gcx-exam-dumps-for-cx-professionals","status":"publish","type":"post","link":"https:\/\/www.dumpsbase.com\/freedumps\/genesys-cloud-cx-certified-professional-consolidated-exam-gcp-gcx-the-ultimate-gcp-gcx-exam-dumps-for-cx-professionals.html","title":{"rendered":"Genesys Cloud CX Certified Professional &#8211; Consolidated Exam (GCP-GCX): The Ultimate GCP-GCX Exam Dumps for CX Professionals"},"content":{"rendered":"\n<p>The Genesys Cloud CX Certified Professional &#8211; Consolidated Exam (GCP-GCX) is the ultimate exam for CX professionals who want to demonstrate their expertise in the Genesys Cloud CX platform. This consolidated exam covers all the topics included in the three individual exams (<strong><a href=\"https:\/\/www.dumpsbase.com\/gcp-gc-adm.html\">GCP-GC-ADM<\/a><\/strong>, <strong><a href=\"https:\/\/www.dumpsbase.com\/gcp-gc-rep.html\">GCP-GC-REP<\/a><\/strong>, <strong><a href=\"https:\/\/www.dumpsbase.com\/gcp-gc-imp.html\">GCP-GC-IMP<\/a><\/strong>) and offers a comprehensive assessment of the candidate&#8217;s knowledge and skills in Genesys Cloud CX. All three individual exams will be deprecated by January 31, 2023, so candidates are recommended to pass the GCP-GCX exam successfully. We have new GCP-GCX exam dumps for CX professionals to prepare for the exam. We ensure that you can pass the Genesys Cloud CX Certified Professional &#8211; Consolidated Exam (GCP-GCX) with our great dumps questions and answers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Check the free GCP-GCX exam demo first below:<\/h2>\n\n\n<script>\n\t  window.fbAsyncInit = function() {\n\t    FB.init({\n\t      appId            : '622169541470367',\n\t      autoLogAppEvents : true,\n\t      xfbml            : true,\n\t      version          : 'v3.1'\n\t    });\n\t  };\n\t\n\t  (function(d, s, id){\n\t     var js, fjs = d.getElementsByTagName(s)[0];\n\t     if (d.getElementById(id)) {return;}\n\t     js = d.createElement(s); js.id = id;\n\t     js.src = \"https:\/\/connect.facebook.net\/en_US\/sdk.js\";\n\t     fjs.parentNode.insertBefore(js, fjs);\n\t   }(document, 'script', 'facebook-jssdk'));\n\t<\/script><script type=\"text\/javascript\" >\ndocument.addEventListener(\"DOMContentLoaded\", function(event) { \nif(!window.jQuery) alert(\"The important jQuery library is not properly loaded in your site. Your WordPress theme is probably missing the essential wp_head() call. You can switch to another theme and you will see that the plugin works fine and this notice disappears. If you are still not sure what to do you can contact us for help.\");\n});\n<\/script>  \n  \n<div  id=\"watupro_quiz\" class=\"quiz-area single-page-quiz\">\n<p id=\"submittingExam7031\" style=\"display:none;text-align:center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/img\/loading.gif\" width=\"16\" height=\"16\"><\/p>\n\n<div class=\"watupro-exam-description\" id=\"description-quiz-7031\"><\/div>\n\n<form action=\"\" method=\"post\" class=\"quiz-form\" id=\"quiz-7031\"  enctype=\"multipart\/form-data\" >\n<div class='watu-question ' id='question-1' style=';'><div id='questionWrap-1'  class='   watupro-question-id-254310'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>1. <\/span>Select the categories of Prompts in Architect. (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_1' value='254310' \/><input type='hidden' id='answerType254310' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254310[]' id='answer-id-1006218' class='answer   answerof-254310 ' value='1006218'   \/><label for='answer-id-1006218' id='answer-label-1006218' class=' answer'><span>User<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254310[]' id='answer-id-1006219' class='answer   answerof-254310 ' value='1006219'   \/><label for='answer-id-1006219' id='answer-label-1006219' class=' answer'><span>Menu<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254310[]' id='answer-id-1006220' class='answer   answerof-254310 ' value='1006220'   \/><label for='answer-id-1006220' id='answer-label-1006220' class=' answer'><span>Data<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254310[]' id='answer-id-1006221' class='answer   answerof-254310 ' value='1006221'   \/><label for='answer-id-1006221' id='answer-label-1006221' class=' answer'><span>System<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-2' style=';'><div id='questionWrap-2'  class='   watupro-question-id-254311'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>2. <\/span>You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has emailed to inform you that he did not receive the invitation email. <br \/>\r<br>Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?<\/div><input type='hidden' name='question_id[]' id='qID_2' value='254311' \/><input type='hidden' id='answerType254311' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254311[]' id='answer-id-1006222' class='answer   answerof-254311 ' value='1006222'   \/><label for='answer-id-1006222' id='answer-label-1006222' class=' answer'><span>Resend the invite.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254311[]' id='answer-id-1006223' class='answer   answerof-254311 ' value='1006223'   \/><label for='answer-id-1006223' id='answer-label-1006223' class=' answer'><span>AddJohn to Genesys Cloud CX again so that a new invitation will be generated.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254311[]' id='answer-id-1006224' class='answer   answerof-254311 ' value='1006224'   \/><label for='answer-id-1006224' id='answer-label-1006224' class=' answer'><span>Submit a ticket to Genesys Cloud CX support.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254311[]' id='answer-id-1006225' class='answer   answerof-254311 ' value='1006225'   \/><label for='answer-id-1006225' id='answer-label-1006225' class=' answer'><span>Tell John to be patient and wait for the email to arrive.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-3' style=';'><div id='questionWrap-3'  class='   watupro-question-id-254312'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>3. <\/span>Which of the following types ofinteractions can be configured for Recording Policies?<\/div><input type='hidden' name='question_id[]' id='qID_3' value='254312' \/><input type='hidden' id='answerType254312' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254312[]' id='answer-id-1006226' class='answer   answerof-254312 ' value='1006226'   \/><label for='answer-id-1006226' id='answer-label-1006226' class=' answer'><span>Call<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254312[]' id='answer-id-1006227' class='answer   answerof-254312 ' value='1006227'   \/><label for='answer-id-1006227' id='answer-label-1006227' class=' answer'><span>Chat<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254312[]' id='answer-id-1006228' class='answer   answerof-254312 ' value='1006228'   \/><label for='answer-id-1006228' id='answer-label-1006228' class=' answer'><span>Email<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254312[]' id='answer-id-1006229' class='answer   answerof-254312 ' value='1006229'   \/><label for='answer-id-1006229' id='answer-label-1006229' class=' answer'><span>Message<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254312[]' id='answer-id-1006230' class='answer   answerof-254312 ' value='1006230'   \/><label for='answer-id-1006230' id='answer-label-1006230' class=' answer'><span>All of the above<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-4' style=';'><div id='questionWrap-4'  class='   watupro-question-id-254313'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>4. <\/span>What is the maximum limit for creating performance dashboards for private users?<\/div><input type='hidden' name='question_id[]' id='qID_4' value='254313' \/><input type='hidden' id='answerType254313' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254313[]' id='answer-id-1006231' class='answer   answerof-254313 ' value='1006231'   \/><label for='answer-id-1006231' id='answer-label-1006231' class=' answer'><span>10<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254313[]' id='answer-id-1006232' class='answer   answerof-254313 ' value='1006232'   \/><label for='answer-id-1006232' id='answer-label-1006232' class=' answer'><span>15<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254313[]' id='answer-id-1006233' class='answer   answerof-254313 ' value='1006233'   \/><label for='answer-id-1006233' id='answer-label-1006233' class=' answer'><span>20<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254313[]' id='answer-id-1006234' class='answer   answerof-254313 ' value='1006234'   \/><label for='answer-id-1006234' id='answer-label-1006234' class=' answer'><span>25<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-5' style=';'><div id='questionWrap-5'  class='   watupro-question-id-254314'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>5. <\/span>Which of thefollowing routes interactions based on an algorithm that determines the best available agent for the interaction?<\/div><input type='hidden' name='question_id[]' id='qID_5' value='254314' \/><input type='hidden' id='answerType254314' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254314[]' id='answer-id-1006235' class='answer   answerof-254314 ' value='1006235'   \/><label for='answer-id-1006235' id='answer-label-1006235' class=' answer'><span>Architect<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254314[]' id='answer-id-1006236' class='answer   answerof-254314 ' value='1006236'   \/><label for='answer-id-1006236' id='answer-label-1006236' class=' answer'><span>Automatic Call Distribution<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254314[]' id='answer-id-1006237' class='answer   answerof-254314 ' value='1006237'   \/><label for='answer-id-1006237' id='answer-label-1006237' class=' answer'><span>Emergency Groups<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254314[]' id='answer-id-1006238' class='answer   answerof-254314 ' value='1006238'   \/><label for='answer-id-1006238' id='answer-label-1006238' class=' answer'><span>Scheduling<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-6' style=';'><div id='questionWrap-6'  class='   watupro-question-id-254315'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>6. <\/span>Whichuser role is required to perform the deployment and installation of the Genesys Cloud CX organization?<\/div><input type='hidden' name='question_id[]' id='qID_6' value='254315' \/><input type='hidden' id='answerType254315' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254315[]' id='answer-id-1006239' class='answer   answerof-254315 ' value='1006239'   \/><label for='answer-id-1006239' id='answer-label-1006239' class=' answer'><span>Supervisor<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254315[]' id='answer-id-1006240' class='answer   answerof-254315 ' value='1006240'   \/><label for='answer-id-1006240' id='answer-label-1006240' class=' answer'><span>admin<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254315[]' id='answer-id-1006241' class='answer   answerof-254315 ' value='1006241'   \/><label for='answer-id-1006241' id='answer-label-1006241' class=' answer'><span>employee<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254315[]' id='answer-id-1006242' class='answer   answerof-254315 ' value='1006242'   \/><label for='answer-id-1006242' id='answer-label-1006242' class=' answer'><span>User<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-7' style=';'><div id='questionWrap-7'  class='   watupro-question-id-254316'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>7. <\/span>Which of the following statements is NOT true regarding numbering plan?<\/div><input type='hidden' name='question_id[]' id='qID_7' value='254316' \/><input type='hidden' id='answerType254316' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254316[]' id='answer-id-1006243' class='answer   answerof-254316 ' value='1006243'   \/><label for='answer-id-1006243' id='answer-label-1006243' class=' answer'><span>It is a telecommunication scheme where telephone numbers are assigned to subscribers and telephony endpoints.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254316[]' id='answer-id-1006244' class='answer   answerof-254316 ' value='1006244'   \/><label for='answer-id-1006244' id='answer-label-1006244' class=' answer'><span>Numbering planis also known as a dial plan.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254316[]' id='answer-id-1006245' class='answer   answerof-254316 ' value='1006245'   \/><label for='answer-id-1006245' id='answer-label-1006245' class=' answer'><span>Numbering plan can be added or modified based on the organizational requirements.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254316[]' id='answer-id-1006246' class='answer   answerof-254316 ' value='1006246'   \/><label for='answer-id-1006246' id='answer-label-1006246' class=' answer'><span>It has to be created manually.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-8' style=';'><div id='questionWrap-8'  class='   watupro-question-id-254317'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>8. <\/span>Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?<\/div><input type='hidden' name='question_id[]' id='qID_8' value='254317' \/><input type='hidden' id='answerType254317' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254317[]' id='answer-id-1006247' class='answer   answerof-254317 ' value='1006247'   \/><label for='answer-id-1006247' id='answer-label-1006247' class=' answer'><span>Availability<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254317[]' id='answer-id-1006248' class='answer   answerof-254317 ' value='1006248'   \/><label for='answer-id-1006248' id='answer-label-1006248' class=' answer'><span>SIP Access Control<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254317[]' id='answer-id-1006249' class='answer   answerof-254317 ' value='1006249'   \/><label for='answer-id-1006249' id='answer-label-1006249' class=' answer'><span>Outbound<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254317[]' id='answer-id-1006250' class='answer   answerof-254317 ' value='1006250'   \/><label for='answer-id-1006250' id='answer-label-1006250' class=' answer'><span>Calling<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-9' style=';'><div id='questionWrap-9'  class='   watupro-question-id-254318'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>9. <\/span>Which Genesys Cloud CX featurepresents caller info to an agent and allows the user to update or collect the information?<\/div><input type='hidden' name='question_id[]' id='qID_9' value='254318' \/><input type='hidden' id='answerType254318' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254318[]' id='answer-id-1006251' class='answer   answerof-254318 ' value='1006251'   \/><label for='answer-id-1006251' id='answer-label-1006251' class=' answer'><span>Dialog boxes<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254318[]' id='answer-id-1006252' class='answer   answerof-254318 ' value='1006252'   \/><label for='answer-id-1006252' id='answer-label-1006252' class=' answer'><span>Scripts<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254318[]' id='answer-id-1006253' class='answer   answerof-254318 ' value='1006253'   \/><label for='answer-id-1006253' id='answer-label-1006253' class=' answer'><span>Toast pop-ups<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254318[]' id='answer-id-1006254' class='answer   answerof-254318 ' value='1006254'   \/><label for='answer-id-1006254' id='answer-label-1006254' class=' answer'><span>IVR prompts<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-10' style=';'><div id='questionWrap-10'  class='   watupro-question-id-254319'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>10. <\/span>Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_10' value='254319' \/><input type='hidden' id='answerType254319' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254319[]' id='answer-id-1006255' class='answer   answerof-254319 ' value='1006255'   \/><label for='answer-id-1006255' id='answer-label-1006255' class=' answer'><span>Language<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254319[]' id='answer-id-1006256' class='answer   answerof-254319 ' value='1006256'   \/><label for='answer-id-1006256' id='answer-label-1006256' class=' answer'><span>Roles<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254319[]' id='answer-id-1006257' class='answer   answerof-254319 ' value='1006257'   \/><label for='answer-id-1006257' id='answer-label-1006257' class=' answer'><span>Skills<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254319[]' id='answer-id-1006258' class='answer   answerof-254319 ' value='1006258'   \/><label for='answer-id-1006258' id='answer-label-1006258' class=' answer'><span>Queue<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-11' style=';'><div id='questionWrap-11'  class='   watupro-question-id-254320'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>11. <\/span>Which of the following is NOT a Genesys Cloud CX Collaborate feature?<\/div><input type='hidden' name='question_id[]' id='qID_11' value='254320' \/><input type='hidden' id='answerType254320' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254320[]' id='answer-id-1006259' class='answer   answerof-254320 ' value='1006259'   \/><label for='answer-id-1006259' id='answer-label-1006259' class=' answer'><span>Text Chat<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254320[]' id='answer-id-1006260' class='answer   answerof-254320 ' value='1006260'   \/><label for='answer-id-1006260' id='answer-label-1006260' class=' answer'><span>AIChat<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254320[]' id='answer-id-1006261' class='answer   answerof-254320 ' value='1006261'   \/><label for='answer-id-1006261' id='answer-label-1006261' class=' answer'><span>Video Chat<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254320[]' id='answer-id-1006262' class='answer   answerof-254320 ' value='1006262'   \/><label for='answer-id-1006262' id='answer-label-1006262' class=' answer'><span>Content Management<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-12' style=';'><div id='questionWrap-12'  class='   watupro-question-id-254321'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>12. <\/span>Genesys Cloud CX ACD assigns interactions to the most appropriate agent available. <br \/>\r<br>Which of the following attributes is used to determine the best available agent? (Choose three.)<\/div><input type='hidden' name='question_id[]' id='qID_12' value='254321' \/><input type='hidden' id='answerType254321' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254321[]' id='answer-id-1006263' class='answer   answerof-254321 ' value='1006263'   \/><label for='answer-id-1006263' id='answer-label-1006263' class=' answer'><span>Language skills<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254321[]' id='answer-id-1006264' class='answer   answerof-254321 ' value='1006264'   \/><label for='answer-id-1006264' id='answer-label-1006264' class=' answer'><span>Additional attribute ratings<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254321[]' id='answer-id-1006265' class='answer   answerof-254321 ' value='1006265'   \/><label for='answer-id-1006265' id='answer-label-1006265' class=' answer'><span>ACD skills<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254321[]' id='answer-id-1006266' class='answer   answerof-254321 ' value='1006266'   \/><label for='answer-id-1006266' id='answer-label-1006266' class=' answer'><span>Time since last ACD interaction<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254321[]' id='answer-id-1006267' class='answer   answerof-254321 ' value='1006267'   \/><label for='answer-id-1006267' id='answer-label-1006267' class=' answer'><span>Staffingrequirements<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-13' style=';'><div id='questionWrap-13'  class='   watupro-question-id-254322'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>13. <\/span>Select the features available in Genesys Cloud CXArchitect. (Choose three.)<\/div><input type='hidden' name='question_id[]' id='qID_13' value='254322' \/><input type='hidden' id='answerType254322' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254322[]' id='answer-id-1006268' class='answer   answerof-254322 ' value='1006268'   \/><label for='answer-id-1006268' id='answer-label-1006268' class=' answer'><span>Play pre-recorded messages<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254322[]' id='answer-id-1006269' class='answer   answerof-254322 ' value='1006269'   \/><label for='answer-id-1006269' id='answer-label-1006269' class=' answer'><span>Convert text to speech<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254322[]' id='answer-id-1006270' class='answer   answerof-254322 ' value='1006270'   \/><label for='answer-id-1006270' id='answer-label-1006270' class=' answer'><span>Configure queues<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254322[]' id='answer-id-1006271' class='answer   answerof-254322 ' value='1006271'   \/><label for='answer-id-1006271' id='answer-label-1006271' class=' answer'><span>Create skills<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254322[]' id='answer-id-1006272' class='answer   answerof-254322 ' value='1006272'   \/><label for='answer-id-1006272' id='answer-label-1006272' class=' answer'><span>Receive and route calls<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-14' style=';'><div id='questionWrap-14'  class='   watupro-question-id-254323'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>14. <\/span>Which of the following Genesys Cloud CX features helps ensure that enough agents are in the right place at the right time?<\/div><input type='hidden' name='question_id[]' id='qID_14' value='254323' \/><input type='hidden' id='answerType254323' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254323[]' id='answer-id-1006273' class='answer   answerof-254323 ' value='1006273'   \/><label for='answer-id-1006273' id='answer-label-1006273' class=' answer'><span>Routing<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254323[]' id='answer-id-1006274' class='answer   answerof-254323 ' value='1006274'   \/><label for='answer-id-1006274' id='answer-label-1006274' class=' answer'><span>Queue Management<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254323[]' id='answer-id-1006275' class='answer   answerof-254323 ' value='1006275'   \/><label for='answer-id-1006275' id='answer-label-1006275' class=' answer'><span>Workforce Management<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254323[]' id='answer-id-1006276' class='answer   answerof-254323 ' value='1006276'   \/><label for='answer-id-1006276' id='answer-label-1006276' class=' answer'><span>Reporting and Analytics<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-15' style=';'><div id='questionWrap-15'  class='   watupro-question-id-254324'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>15. <\/span>Which of the following components can be added to scripts? (Choose four.)<\/div><input type='hidden' name='question_id[]' id='qID_15' value='254324' \/><input type='hidden' id='answerType254324' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254324[]' id='answer-id-1006277' class='answer   answerof-254324 ' value='1006277'   \/><label for='answer-id-1006277' id='answer-label-1006277' class=' answer'><span>Visual BasicControl<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254324[]' id='answer-id-1006278' class='answer   answerof-254324 ' value='1006278'   \/><label for='answer-id-1006278' id='answer-label-1006278' class=' answer'><span>Text<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254324[]' id='answer-id-1006279' class='answer   answerof-254324 ' value='1006279'   \/><label for='answer-id-1006279' id='answer-label-1006279' class=' answer'><span>Call Flow<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254324[]' id='answer-id-1006280' class='answer   answerof-254324 ' value='1006280'   \/><label for='answer-id-1006280' id='answer-label-1006280' class=' answer'><span>Checkbox<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254324[]' id='answer-id-1006281' class='answer   answerof-254324 ' value='1006281'   \/><label for='answer-id-1006281' id='answer-label-1006281' class=' answer'><span>Web Page<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254324[]' id='answer-id-1006282' class='answer   answerof-254324 ' value='1006282'   \/><label for='answer-id-1006282' id='answer-label-1006282' class=' answer'><span>Image<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-16' style=';'><div id='questionWrap-16'  class='   watupro-question-id-254325'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>16. <\/span>The license used by a user is determined by the permissions enabled in the roles assigned to that user.<\/div><input type='hidden' name='question_id[]' id='qID_16' value='254325' \/><input type='hidden' id='answerType254325' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254325[]' id='answer-id-1006283' class='answer   answerof-254325 ' value='1006283'   \/><label for='answer-id-1006283' id='answer-label-1006283' class=' answer'><span>True<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254325[]' id='answer-id-1006284' class='answer   answerof-254325 ' value='1006284'   \/><label for='answer-id-1006284' id='answer-label-1006284' class=' answer'><span>False<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-17' style=';'><div id='questionWrap-17'  class='   watupro-question-id-254326'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>17. <\/span>Phone redundancy extends to include call survivability - Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.<\/div><input type='hidden' name='question_id[]' id='qID_17' value='254326' \/><input type='hidden' id='answerType254326' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254326[]' id='answer-id-1006285' class='answer   answerof-254326 ' value='1006285'   \/><label for='answer-id-1006285' id='answer-label-1006285' class=' answer'><span>True<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254326[]' id='answer-id-1006286' class='answer   answerof-254326 ' value='1006286'   \/><label for='answer-id-1006286' id='answer-label-1006286' class=' answer'><span>False<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-18' style=';'><div id='questionWrap-18'  class='   watupro-question-id-254327'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>18. <\/span>Which of following file formats are available to export a report? (Choose three.)<\/div><input type='hidden' name='question_id[]' id='qID_18' value='254327' \/><input type='hidden' id='answerType254327' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254327[]' id='answer-id-1006287' class='answer   answerof-254327 ' value='1006287'   \/><label for='answer-id-1006287' id='answer-label-1006287' class=' answer'><span>.doc<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254327[]' id='answer-id-1006288' class='answer   answerof-254327 ' value='1006288'   \/><label for='answer-id-1006288' id='answer-label-1006288' class=' answer'><span>.xls<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254327[]' id='answer-id-1006289' class='answer   answerof-254327 ' value='1006289'   \/><label for='answer-id-1006289' id='answer-label-1006289' class=' answer'><span>.txt<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254327[]' id='answer-id-1006290' class='answer   answerof-254327 ' value='1006290'   \/><label for='answer-id-1006290' id='answer-label-1006290' class=' answer'><span>.docx<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254327[]' id='answer-id-1006291' class='answer   answerof-254327 ' value='1006291'   \/><label for='answer-id-1006291' id='answer-label-1006291' class=' answer'><span>.xlsx<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254327[]' id='answer-id-1006292' class='answer   answerof-254327 ' value='1006292'   \/><label for='answer-id-1006292' id='answer-label-1006292' class=' answer'><span>.pdf<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-19' style=';'><div id='questionWrap-19'  class='   watupro-question-id-254328'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>19. <\/span>Which of the following is not a Quality Management feature?<\/div><input type='hidden' name='question_id[]' id='qID_19' value='254328' \/><input type='hidden' id='answerType254328' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254328[]' id='answer-id-1006293' class='answer   answerof-254328 ' value='1006293'   \/><label for='answer-id-1006293' id='answer-label-1006293' class=' answer'><span>Evaluation Forms<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254328[]' id='answer-id-1006294' class='answer   answerof-254328 ' value='1006294'   \/><label for='answer-id-1006294' id='answer-label-1006294' class=' answer'><span>Policies<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254328[]' id='answer-id-1006295' class='answer   answerof-254328 ' value='1006295'   \/><label for='answer-id-1006295' id='answer-label-1006295' class=' answer'><span>Scheduling<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254328[]' id='answer-id-1006296' class='answer   answerof-254328 ' value='1006296'   \/><label for='answer-id-1006296' id='answer-label-1006296' class=' answer'><span>Interaction Recording<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-20' style=';'><div id='questionWrap-20'  class='   watupro-question-id-254329'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>20. <\/span>User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.<\/div><input type='hidden' name='question_id[]' id='qID_20' value='254329' \/><input type='hidden' id='answerType254329' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254329[]' id='answer-id-1006297' class='answer   answerof-254329 ' value='1006297'   \/><label for='answer-id-1006297' id='answer-label-1006297' class=' answer'><span>True<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254329[]' id='answer-id-1006298' class='answer   answerof-254329 ' value='1006298'   \/><label for='answer-id-1006298' id='answer-label-1006298' class=' answer'><span>False<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-21' style=';'><div id='questionWrap-21'  class='   watupro-question-id-254330'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>21. <\/span>To assign extensions to users, you must first__________.<\/div><input type='hidden' name='question_id[]' id='qID_21' value='254330' \/><input type='hidden' id='answerType254330' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254330[]' id='answer-id-1006299' class='answer   answerof-254330 ' value='1006299'   \/><label for='answer-id-1006299' id='answer-label-1006299' class=' answer'><span>Create a pool of extensions.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254330[]' id='answer-id-1006300' class='answer   answerof-254330 ' value='1006300'   \/><label for='answer-id-1006300' id='answer-label-1006300' class=' answer'><span>Buy the extension number from the carrier.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254330[]' id='answer-id-1006301' class='answer   answerof-254330 ' value='1006301'   \/><label for='answer-id-1006301' id='answer-label-1006301' class=' answer'><span>Add the extension to the dial plan.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254330[]' id='answer-id-1006302' class='answer   answerof-254330 ' value='1006302'   \/><label for='answer-id-1006302' id='answer-label-1006302' class=' answer'><span>Assign the extension to the user's phone.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-22' style=';'><div id='questionWrap-22'  class='   watupro-question-id-254331'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>22. <\/span>Carlos is an administrator who needs to extract data on a group of agents handling customer service calls and track their performance. These statistics allowhim to estimate their average handling time. <br \/>\r<br>Which of the following options would help him perform his task?<\/div><input type='hidden' name='question_id[]' id='qID_22' value='254331' \/><input type='hidden' id='answerType254331' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254331[]' id='answer-id-1006303' class='answer   answerof-254331 ' value='1006303'   \/><label for='answer-id-1006303' id='answer-label-1006303' class=' answer'><span>Documents<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254331[]' id='answer-id-1006304' class='answer   answerof-254331 ' value='1006304'   \/><label for='answer-id-1006304' id='answer-label-1006304' class=' answer'><span>Directory<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254331[]' id='answer-id-1006305' class='answer   answerof-254331 ' value='1006305'   \/><label for='answer-id-1006305' id='answer-label-1006305' class=' answer'><span>Workspaces<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254331[]' id='answer-id-1006306' class='answer   answerof-254331 ' value='1006306'   \/><label for='answer-id-1006306' id='answer-label-1006306' class=' answer'><span>Activity<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-23' style=';'><div id='questionWrap-23'  class='   watupro-question-id-254332'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>23. <\/span>Which setting allows you create a place for each group in your organization to upload, organize, and share documents and files?<\/div><input type='hidden' name='question_id[]' id='qID_23' value='254332' \/><input type='hidden' id='answerType254332' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254332[]' id='answer-id-1006307' class='answer   answerof-254332 ' value='1006307'   \/><label for='answer-id-1006307' id='answer-label-1006307' class=' answer'><span>Workspaces<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254332[]' id='answer-id-1006308' class='answer   answerof-254332 ' value='1006308'   \/><label for='answer-id-1006308' id='answer-label-1006308' class=' answer'><span>People<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254332[]' id='answer-id-1006309' class='answer   answerof-254332 ' value='1006309'   \/><label for='answer-id-1006309' id='answer-label-1006309' class=' answer'><span>Queues<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254332[]' id='answer-id-1006310' class='answer   answerof-254332 ' value='1006310'   \/><label for='answer-id-1006310' id='answer-label-1006310' class=' answer'><span>Groups<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-24' style=';'><div id='questionWrap-24'  class='   watupro-question-id-254333'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>24. <\/span>You cannot add variables to a script.<\/div><input type='hidden' name='question_id[]' id='qID_24' value='254333' \/><input type='hidden' id='answerType254333' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254333[]' id='answer-id-1006311' class='answer   answerof-254333 ' value='1006311'   \/><label for='answer-id-1006311' id='answer-label-1006311' class=' answer'><span>True<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254333[]' id='answer-id-1006312' class='answer   answerof-254333 ' value='1006312'   \/><label for='answer-id-1006312' id='answer-label-1006312' class=' answer'><span>False<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-25' style=';'><div id='questionWrap-25'  class='   watupro-question-id-254334'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>25. <\/span>Which feature enables a voice interaction to interrupt an email interaction?<\/div><input type='hidden' name='question_id[]' id='qID_25' value='254334' \/><input type='hidden' id='answerType254334' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254334[]' id='answer-id-1006313' class='answer   answerof-254334 ' value='1006313'   \/><label for='answer-id-1006313' id='answer-label-1006313' class=' answer'><span>Utilization<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254334[]' id='answer-id-1006314' class='answer   answerof-254334 ' value='1006314'   \/><label for='answer-id-1006314' id='answer-label-1006314' class=' answer'><span>ACD Skills<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254334[]' id='answer-id-1006315' class='answer   answerof-254334 ' value='1006315'   \/><label for='answer-id-1006315' id='answer-label-1006315' class=' answer'><span>Emergency Routing<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254334[]' id='answer-id-1006316' class='answer   answerof-254334 ' value='1006316'   \/><label for='answer-id-1006316' id='answer-label-1006316' class=' answer'><span>Scripts<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-26' style=';'><div id='questionWrap-26'  class='   watupro-question-id-254335'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>26. <\/span>Which platform component manages account configuration, directory search, user membership, phone call routing, and agent assignment?<\/div><input type='hidden' name='question_id[]' id='qID_26' value='254335' \/><input type='hidden' id='answerType254335' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254335[]' id='answer-id-1006317' class='answer   answerof-254335 ' value='1006317'   \/><label for='answer-id-1006317' id='answer-label-1006317' class=' answer'><span>Public Interface Services<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254335[]' id='answer-id-1006318' class='answer   answerof-254335 ' value='1006318'   \/><label for='answer-id-1006318' id='answer-label-1006318' class=' answer'><span>Core Services<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254335[]' id='answer-id-1006319' class='answer   answerof-254335 ' value='1006319'   \/><label for='answer-id-1006319' id='answer-label-1006319' class=' answer'><span>Communication Services<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254335[]' id='answer-id-1006320' class='answer   answerof-254335 ' value='1006320'   \/><label for='answer-id-1006320' id='answer-label-1006320' class=' answer'><span>Application Services<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-27' style=';'><div id='questionWrap-27'  class='   watupro-question-id-254336'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>27. <\/span>Which of the following metrics represents the average amount of time an interaction waits in queue before an agent answers it?<\/div><input type='hidden' name='question_id[]' id='qID_27' value='254336' \/><input type='hidden' id='answerType254336' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254336[]' id='answer-id-1006321' class='answer   answerof-254336 ' value='1006321'   \/><label for='answer-id-1006321' id='answer-label-1006321' class=' answer'><span>Average Handle Time<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254336[]' id='answer-id-1006322' class='answer   answerof-254336 ' value='1006322'   \/><label for='answer-id-1006322' id='answer-label-1006322' class=' answer'><span>Average Speed of Answer<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254336[]' id='answer-id-1006323' class='answer   answerof-254336 ' value='1006323'   \/><label for='answer-id-1006323' id='answer-label-1006323' class=' answer'><span>After Call Work<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254336[]' id='answer-id-1006324' class='answer   answerof-254336 ' value='1006324'   \/><label for='answer-id-1006324' id='answer-label-1006324' class=' answer'><span>Average Talk Time<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-28' style=';'><div id='questionWrap-28'  class='   watupro-question-id-254337'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>28. <\/span>Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_28' value='254337' \/><input type='hidden' id='answerType254337' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254337[]' id='answer-id-1006325' class='answer   answerof-254337 ' value='1006325'   \/><label for='answer-id-1006325' id='answer-label-1006325' class=' answer'><span>Languages<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254337[]' id='answer-id-1006326' class='answer   answerof-254337 ' value='1006326'   \/><label for='answer-id-1006326' id='answer-label-1006326' class=' answer'><span>Medians<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254337[]' id='answer-id-1006327' class='answer   answerof-254337 ' value='1006327'   \/><label for='answer-id-1006327' id='answer-label-1006327' class=' answer'><span>Skills<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254337[]' id='answer-id-1006328' class='answer   answerof-254337 ' value='1006328'   \/><label for='answer-id-1006328' id='answer-label-1006328' class=' answer'><span>Index Ratings<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254337[]' id='answer-id-1006329' class='answer   answerof-254337 ' value='1006329'   \/><label for='answer-id-1006329' id='answer-label-1006329' class=' answer'><span>Knowledge levels<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-29' style=';'><div id='questionWrap-29'  class='   watupro-question-id-254338'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>29. <\/span>Sam is in charge of handling incoming interactions that are sent via the queue. Some calls enter and exit the queue without being handled or terminated. <br \/>\r<br>What terminology is used to describe such calls?<\/div><input type='hidden' name='question_id[]' id='qID_29' value='254338' \/><input type='hidden' id='answerType254338' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254338[]' id='answer-id-1006330' class='answer   answerof-254338 ' value='1006330'   \/><label for='answer-id-1006330' id='answer-label-1006330' class=' answer'><span>IVR<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254338[]' id='answer-id-1006331' class='answer   answerof-254338 ' value='1006331'   \/><label for='answer-id-1006331' id='answer-label-1006331' class=' answer'><span>Abandon<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254338[]' id='answer-id-1006332' class='answer   answerof-254338 ' value='1006332'   \/><label for='answer-id-1006332' id='answer-label-1006332' class=' answer'><span>Flow-outs<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254338[]' id='answer-id-1006333' class='answer   answerof-254338 ' value='1006333'   \/><label for='answer-id-1006333' id='answer-label-1006333' class=' answer'><span>Disconnect<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-30' style=';'><div id='questionWrap-30'  class='   watupro-question-id-254339'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>30. <\/span>Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration. <br \/>\r<br>In the event that an active Edge fails or goes offline for routine maintenance, this configuration ensures that you can:<\/div><input type='hidden' name='question_id[]' id='qID_30' value='254339' \/><input type='hidden' id='answerType254339' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254339[]' id='answer-id-1006334' class='answer   answerof-254339 ' value='1006334'   \/><label for='answer-id-1006334' id='answer-label-1006334' class=' answer'><span>Place and receive both ACD and non-ACD calls.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254339[]' id='answer-id-1006335' class='answer   answerof-254339 ' value='1006335'   \/><label for='answer-id-1006335' id='answer-label-1006335' class=' answer'><span>Place ACD and non-ACD calls, but not receive.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254339[]' id='answer-id-1006336' class='answer   answerof-254339 ' value='1006336'   \/><label for='answer-id-1006336' id='answer-label-1006336' class=' answer'><span>Receive ACD and non-ACD calls, but not place.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254339[]' id='answer-id-1006337' class='answer   answerof-254339 ' value='1006337'   \/><label for='answer-id-1006337' id='answer-label-1006337' class=' answer'><span>Place and receive ACD calls; non-ACD calls can neither be place nor received.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-31' style=';'><div id='questionWrap-31'  class='   watupro-question-id-254340'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>31. <\/span>Which options can be configured when setting up a queue? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_31' value='254340' \/><input type='hidden' id='answerType254340' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254340[]' id='answer-id-1006338' class='answer   answerof-254340 ' value='1006338'   \/><label for='answer-id-1006338' id='answer-label-1006338' class=' answer'><span>Wrap-up Codes<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254340[]' id='answer-id-1006339' class='answer   answerof-254340 ' value='1006339'   \/><label for='answer-id-1006339' id='answer-label-1006339' class=' answer'><span>ACD Skills<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254340[]' id='answer-id-1006340' class='answer   answerof-254340 ' value='1006340'   \/><label for='answer-id-1006340' id='answer-label-1006340' class=' answer'><span>Utilization<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254340[]' id='answer-id-1006341' class='answer   answerof-254340 ' value='1006341'   \/><label for='answer-id-1006341' id='answer-label-1006341' class=' answer'><span>Alerting Timeout<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254340[]' id='answer-id-1006342' class='answer   answerof-254340 ' value='1006342'   \/><label for='answer-id-1006342' id='answer-label-1006342' class=' answer'><span>Inbound Flows<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-32' style=';'><div id='questionWrap-32'  class='   watupro-question-id-254341'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>32. <\/span>Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)<\/div><input type='hidden' name='question_id[]' id='qID_32' value='254341' \/><input type='hidden' id='answerType254341' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254341[]' id='answer-id-1006343' class='answer   answerof-254341 ' value='1006343'   \/><label for='answer-id-1006343' id='answer-label-1006343' class=' answer'><span>AI<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254341[]' id='answer-id-1006344' class='answer   answerof-254341 ' value='1006344'   \/><label for='answer-id-1006344' id='answer-label-1006344' class=' answer'><span>VR<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254341[]' id='answer-id-1006345' class='answer   answerof-254341 ' value='1006345'   \/><label for='answer-id-1006345' id='answer-label-1006345' class=' answer'><span>Digital<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254341[]' id='answer-id-1006346' class='answer   answerof-254341 ' value='1006346'   \/><label for='answer-id-1006346' id='answer-label-1006346' class=' answer'><span>Human Capital Management<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254341[]' id='answer-id-1006347' class='answer   answerof-254341 ' value='1006347'   \/><label for='answer-id-1006347' id='answer-label-1006347' class=' answer'><span>Workforce Engagement<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-33' style=';'><div id='questionWrap-33'  class='   watupro-question-id-254342'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>33. <\/span>Which ofthe following best defines the performance view for Agents?<\/div><input type='hidden' name='question_id[]' id='qID_33' value='254342' \/><input type='hidden' id='answerType254342' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254342[]' id='answer-id-1006348' class='answer   answerof-254342 ' value='1006348'   \/><label for='answer-id-1006348' id='answer-label-1006348' class=' answer'><span>Used to monitor real-time contact center metrics.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254342[]' id='answer-id-1006349' class='answer   answerof-254342 ' value='1006349'   \/><label for='answer-id-1006349' id='answer-label-1006349' class=' answer'><span>Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average AC<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254342[]' id='answer-id-1006350' class='answer   answerof-254342 ' value='1006350'   \/><label for='answer-id-1006350' id='answer-label-1006350' class=' answer'><span>Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254342[]' id='answer-id-1006351' class='answer   answerof-254342 ' value='1006351'   \/><label for='answer-id-1006351' id='answer-label-1006351' class=' answer'><span>Used to view historical data only.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-34' style=';'><div id='questionWrap-34'  class='   watupro-question-id-254343'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>34. <\/span>Select all available options for adding widgets to a performance dashboard. (Choose four.)<\/div><input type='hidden' name='question_id[]' id='qID_34' value='254343' \/><input type='hidden' id='answerType254343' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254343[]' id='answer-id-1006352' class='answer   answerof-254343 ' value='1006352'   \/><label for='answer-id-1006352' id='answer-label-1006352' class=' answer'><span>Agent Status<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254343[]' id='answer-id-1006353' class='answer   answerof-254343 ' value='1006353'   \/><label for='answer-id-1006353' id='answer-label-1006353' class=' answer'><span>Grid<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254343[]' id='answer-id-1006354' class='answer   answerof-254343 ' value='1006354'   \/><label for='answer-id-1006354' id='answer-label-1006354' class=' answer'><span>Text<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254343[]' id='answer-id-1006355' class='answer   answerof-254343 ' value='1006355'   \/><label for='answer-id-1006355' id='answer-label-1006355' class=' answer'><span>Metric<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254343[]' id='answer-id-1006356' class='answer   answerof-254343 ' value='1006356'   \/><label for='answer-id-1006356' id='answer-label-1006356' class=' answer'><span>Interaction<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254343[]' id='answer-id-1006357' class='answer   answerof-254343 ' value='1006357'   \/><label for='answer-id-1006357' id='answer-label-1006357' class=' answer'><span>Chart<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-35' style=';'><div id='questionWrap-35'  class='   watupro-question-id-254344'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>35. <\/span>Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.<\/div><input type='hidden' name='question_id[]' id='qID_35' value='254344' \/><input type='hidden' id='answerType254344' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254344[]' id='answer-id-1006358' class='answer   answerof-254344 ' value='1006358'   \/><label for='answer-id-1006358' id='answer-label-1006358' class=' answer'><span>True<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254344[]' id='answer-id-1006359' class='answer   answerof-254344 ' value='1006359'   \/><label for='answer-id-1006359' id='answer-label-1006359' class=' answer'><span>False<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-36' style=';'><div id='questionWrap-36'  class='   watupro-question-id-254345'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>36. <\/span>Which feature requires at least one single sign-on (SSO) integration to be configured before allowing a user to login to Genesys Cloud CX?<\/div><input type='hidden' name='question_id[]' id='qID_36' value='254345' \/><input type='hidden' id='answerType254345' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254345[]' id='answer-id-1006360' class='answer   answerof-254345 ' value='1006360'   \/><label for='answer-id-1006360' id='answer-label-1006360' class=' answer'><span>Disable Location Detection<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254345[]' id='answer-id-1006361' class='answer   answerof-254345 ' value='1006361'   \/><label for='answer-id-1006361' id='answer-label-1006361' class=' answer'><span>Password Expiration<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254345[]' id='answer-id-1006362' class='answer   answerof-254345 ' value='1006362'   \/><label for='answer-id-1006362' id='answer-label-1006362' class=' answer'><span>Disable Genesys Cloud CX Login<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254345[]' id='answer-id-1006363' class='answer   answerof-254345 ' value='1006363'   \/><label for='answer-id-1006363' id='answer-label-1006363' class=' answer'><span>Open Admission<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-37' style=';'><div id='questionWrap-37'  class='   watupro-question-id-254346'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>37. <\/span>Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX. <br \/>\r<br>What are the prerequisites to perform this task? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_37' value='254346' \/><input type='hidden' id='answerType254346' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254346[]' id='answer-id-1006364' class='answer   answerof-254346 ' value='1006364'   \/><label for='answer-id-1006364' id='answer-label-1006364' class=' answer'><span>You must know the exact coordinates of the new building.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254346[]' id='answer-id-1006365' class='answer   answerof-254346 ' value='1006365'   \/><label for='answer-id-1006365' id='answer-label-1006365' class=' answer'><span>You must have images of all the users located at the new location.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254346[]' id='answer-id-1006366' class='answer   answerof-254346 ' value='1006366'   \/><label for='answer-id-1006366' id='answer-label-1006366' class=' answer'><span>You must collect general information such as building address, number of floors, location contact information, etc.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254346[]' id='answer-id-1006367' class='answer   answerof-254346 ' value='1006367'   \/><label for='answer-id-1006367' id='answer-label-1006367' class=' answer'><span>You must have the basic profile data for all users at the new location.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-254346[]' id='answer-id-1006368' class='answer   answerof-254346 ' value='1006368'   \/><label for='answer-id-1006368' id='answer-label-1006368' class=' answer'><span>You must have Admin rights to Genesys Cloud C<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-38' style=';'><div id='questionWrap-38'  class='   watupro-question-id-254347'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>38. <\/span>Which of the following is NOT a feature of Genesys Cloud CX contact center?<\/div><input type='hidden' name='question_id[]' id='qID_38' value='254347' \/><input type='hidden' id='answerType254347' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254347[]' id='answer-id-1006369' class='answer   answerof-254347 ' value='1006369'   \/><label for='answer-id-1006369' id='answer-label-1006369' class=' answer'><span>Human Capital Management<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254347[]' id='answer-id-1006370' class='answer   answerof-254347 ' value='1006370'   \/><label for='answer-id-1006370' id='answer-label-1006370' class=' answer'><span>Workforce Management<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254347[]' id='answer-id-1006371' class='answer   answerof-254347 ' value='1006371'   \/><label for='answer-id-1006371' id='answer-label-1006371' class=' answer'><span>Quality Management<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254347[]' id='answer-id-1006372' class='answer   answerof-254347 ' value='1006372'   \/><label for='answer-id-1006372' id='answer-label-1006372' class=' answer'><span>Automatic Call Distribution<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-39' style=';'><div id='questionWrap-39'  class='   watupro-question-id-254348'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>39. <\/span>Which of the following statements defines a critical question in an Evaluation Form?<\/div><input type='hidden' name='question_id[]' id='qID_39' value='254348' \/><input type='hidden' id='answerType254348' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254348[]' id='answer-id-1006373' class='answer   answerof-254348 ' value='1006373'   \/><label for='answer-id-1006373' id='answer-label-1006373' class=' answer'><span>Critical questions are used to prioritize questions that are critical to the success of an interaction. A separate critical score is calculated for critical questions.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254348[]' id='answer-id-1006374' class='answer   answerof-254348 ' value='1006374'   \/><label for='answer-id-1006374' id='answer-label-1006374' class=' answer'><span>Critical questions are questions that the agent must answer.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254348[]' id='answer-id-1006375' class='answer   answerof-254348 ' value='1006375'   \/><label for='answer-id-1006375' id='answer-label-1006375' class=' answer'><span>Critical questions are multiple choice questions that have a higher weightage than non-critical questions.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254348[]' id='answer-id-1006376' class='answer   answerof-254348 ' value='1006376'   \/><label for='answer-id-1006376' id='answer-label-1006376' class=' answer'><span>If answered &quot;No&quot;, critical questions will result in an evaluation score of zero for the interaction.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-40' style=';'><div id='questionWrap-40'  class='   watupro-question-id-254349'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>40. <\/span>In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:<\/div><input type='hidden' name='question_id[]' id='qID_40' value='254349' \/><input type='hidden' id='answerType254349' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254349[]' id='answer-id-1006377' class='answer   answerof-254349 ' value='1006377'   \/><label for='answer-id-1006377' id='answer-label-1006377' class=' answer'><span>Specifying the premium-rate numbers you would like to restrict access to, while subscribing to Genesys Cloud C<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254349[]' id='answer-id-1006378' class='answer   answerof-254349 ' value='1006378'   \/><label for='answer-id-1006378' id='answer-label-1006378' class=' answer'><span>Creating a number-plan to identify premium-rate numbers.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254349[]' id='answer-id-1006379' class='answer   answerof-254349 ' value='1006379'   \/><label for='answer-id-1006379' id='answer-label-1006379' class=' answer'><span>Manually training users to prevent calling premium-rate numbers.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-254349[]' id='answer-id-1006380' class='answer   answerof-254349 ' value='1006380'   \/><label for='answer-id-1006380' id='answer-label-1006380' class=' answer'><span>Configuring trunks to identify premium-rate numbers.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div style='display:none' id='question-41'>\n\t<div class='question-content'>\n\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/img\/loading.gif\" width=\"16\" height=\"16\" alt=\"Loading...\" title=\"Loading...\" \/>&nbsp;Loading...\t<\/div>\n<\/div>\n\n<br \/>\n\t\n\t\t\t<div class=\"watupro_buttons flex \" id=\"watuPROButtons7031\" >\n\t\t  <div id=\"prev-question\" style=\"display:none;\"><input type=\"button\" value=\"&lt; 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   \t \n<\/script>\n","protected":false},"excerpt":{"rendered":"<p>The Genesys Cloud CX Certified Professional &#8211; Consolidated Exam (GCP-GCX) is the ultimate exam for CX professionals who want to demonstrate their expertise in the Genesys Cloud CX platform. This consolidated exam covers all the topics included in the three individual exams (GCP-GC-ADM, GCP-GC-REP, GCP-GC-IMP) and offers a comprehensive assessment of the candidate&#8217;s knowledge and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[374,15251],"tags":[15248,15249,15250],"class_list":["post-52249","post","type-post","status-publish","format-standard","hentry","category-genesys","category-genesys-cloud-cx","tag-gcp-gcx","tag-gcp-gcx-exam-dumps","tag-gcp-gcx-free-dumps"],"_links":{"self":[{"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/posts\/52249","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/comments?post=52249"}],"version-history":[{"count":1,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/posts\/52249\/revisions"}],"predecessor-version":[{"id":52253,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/posts\/52249\/revisions\/52253"}],"wp:attachment":[{"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/media?parent=52249"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/categories?post=52249"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/tags?post=52249"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}