{"id":4243,"date":"2019-08-16T07:42:54","date_gmt":"2019-08-16T07:42:54","guid":{"rendered":"https:\/\/www.dumpsbase.com\/freedumps\/?p=4243"},"modified":"2019-08-16T07:45:59","modified_gmt":"2019-08-16T07:45:59","slug":"peoplecert-58-itil-2011-foundation-exam-dumps","status":"publish","type":"post","link":"https:\/\/www.dumpsbase.com\/freedumps\/peoplecert-58-itil-2011-foundation-exam-dumps.html","title":{"rendered":"Peoplecert 58 ITIL\u00ae 2011 Foundation Exam Dumps"},"content":{"rendered":"\n<p>58 ITIL\u00ae 2011 Foundation, which launched by Peoplecert, is available now. ITIL Foundation is the entry level certification, providing general awareness of the key elements, terminology and concepts of ITIL\u00ae. We newly released Peoplecert 58 ITIL\u00ae 2011 Foundation Exam Dumps for clearing your exam. Come to get DumpsBase 58 ITIL\u00ae 2011 Foundation exam dumps now.<\/p>\n<h2>Check 58 ITIL\u00ae 2011 Foundation free dumps Online<\/h2>\n<script>\n  window.fbAsyncInit = function() {\n    FB.init({\n      appId            : '622169541470367',\n      autoLogAppEvents : true,\n      xfbml            : true,\n      version          : 'v3.1'\n    });\n  };\n\n  (function(d, s, id){\n     var js, fjs = d.getElementsByTagName(s)[0];\n     if (d.getElementById(id)) {return;}\n     js = d.createElement(s); js.id = id;\n     js.src = \"https:\/\/connect.facebook.net\/en_US\/sdk.js\";\n     fjs.parentNode.insertBefore(js, fjs);\n   }(document, 'script', 'facebook-jssdk'));\n<\/script><div id=\"watu_quiz\" class=\"quiz-area single-page-quiz\">\n<p><\/p><form action=\"\" method=\"post\" class=\"quiz-form \" id=\"quiz-1789\" >\n<div class='watu-question' id='question-1'><div class='question-content'><p><span class='watu_num'>1. <\/span>Which role is responsible for carrying out the activities of a process?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103854' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430691' \/><div class='watu-question-choice'><input type='radio' name='answer-103854[]' id='answer-id-430691' class='answer answer-1  answerof-103854' value='430691' \/>&nbsp;<label for='answer-id-430691' id='answer-label-430691' class=' answer label-1'><span class='answer'>Process owner<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430692' \/><div class='watu-question-choice'><input type='radio' name='answer-103854[]' id='answer-id-430692' class='answer answer-1  answerof-103854' value='430692' \/>&nbsp;<label for='answer-id-430692' id='answer-label-430692' class=' answer label-1'><span class='answer'>Change manager<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430693' \/><div class='watu-question-choice'><input type='radio' name='answer-103854[]' id='answer-id-430693' class='answer answer-1  answerof-103854' value='430693' \/>&nbsp;<label for='answer-id-430693' id='answer-label-430693' class=' answer label-1'><span class='answer'>Service manager<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430694' \/><div class='watu-question-choice'><input type='radio' name='answer-103854[]' id='answer-id-430694' class='answer answer-1  answerof-103854' value='430694' \/>&nbsp;<label for='answer-id-430694' id='answer-label-430694' class=' answer label-1'><span class='answer'>Process practitioner<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType1' value='radio' class=''><\/div><div class='watu-question' id='question-2'><div class='question-content'><p><span class='watu_num'>2. <\/span>Which process or function is responsible for monitoring activities and events in the IT infrastructure?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103855' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430695' \/><div class='watu-question-choice'><input type='radio' name='answer-103855[]' id='answer-id-430695' class='answer answer-2  answerof-103855' value='430695' \/>&nbsp;<label for='answer-id-430695' id='answer-label-430695' class=' answer label-2'><span class='answer'>Service level management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430696' \/><div class='watu-question-choice'><input type='radio' name='answer-103855[]' id='answer-id-430696' class='answer answer-2  answerof-103855' value='430696' \/>&nbsp;<label for='answer-id-430696' id='answer-label-430696' class=' answer label-2'><span class='answer'>IT operations management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430697' \/><div class='watu-question-choice'><input type='radio' name='answer-103855[]' id='answer-id-430697' class='answer answer-2  answerof-103855' value='430697' \/>&nbsp;<label for='answer-id-430697' id='answer-label-430697' class=' answer label-2'><span class='answer'>Capacity management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430698' \/><div class='watu-question-choice'><input type='radio' name='answer-103855[]' id='answer-id-430698' class='answer answer-2  answerof-103855' value='430698' \/>&nbsp;<label for='answer-id-430698' id='answer-label-430698' class=' answer label-2'><span class='answer'>Incident management<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType2' value='radio' class=''><\/div><div class='watu-question' id='question-3'><div class='question-content'><p><span class='watu_num'>3. <\/span>Which of the following options is a hierarchy that is used in knowledge management?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103856' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430699' \/><div class='watu-question-choice'><input type='radio' name='answer-103856[]' id='answer-id-430699' class='answer answer-3  answerof-103856' value='430699' \/>&nbsp;<label for='answer-id-430699' id='answer-label-430699' class=' answer label-3'><span class='answer'>Wisdom &#8211; Information &#8211; Data &#8211; Knowledge<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430700' \/><div class='watu-question-choice'><input type='radio' name='answer-103856[]' id='answer-id-430700' class='answer answer-3  answerof-103856' value='430700' \/>&nbsp;<label for='answer-id-430700' id='answer-label-430700' class=' answer label-3'><span class='answer'>Data &#8211; Information &#8211; Knowledge &#8211; Wisdom<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430701' \/><div class='watu-question-choice'><input type='radio' name='answer-103856[]' id='answer-id-430701' class='answer answer-3  answerof-103856' value='430701' \/>&nbsp;<label for='answer-id-430701' id='answer-label-430701' class=' answer label-3'><span class='answer'>Knowledge &#8211; Wisdom &#8211; Information &#8211; Data<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430702' \/><div class='watu-question-choice'><input type='radio' name='answer-103856[]' id='answer-id-430702' class='answer answer-3  answerof-103856' value='430702' \/>&nbsp;<label for='answer-id-430702' id='answer-label-430702' class=' answer label-3'><span class='answer'>Information &#8211; Data &#8211; Knowledge &#8211; Wisdom<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType3' value='radio' class=''><\/div><div class='watu-question' id='question-4'><div class='question-content'><p><span class='watu_num'>4. <\/span>At which stage of the service lifecycle should the processes necessary to operate a new service be defined?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103857' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430703' \/><div class='watu-question-choice'><input type='radio' name='answer-103857[]' id='answer-id-430703' class='answer answer-4  answerof-103857' value='430703' \/>&nbsp;<label for='answer-id-430703' id='answer-label-430703' class=' answer label-4'><span class='answer'>Service design: Design the processes<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430704' \/><div class='watu-question-choice'><input type='radio' name='answer-103857[]' id='answer-id-430704' class='answer answer-4  answerof-103857' value='430704' \/>&nbsp;<label for='answer-id-430704' id='answer-label-430704' class=' answer label-4'><span class='answer'>Service strategy: Develop the offerings<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430705' \/><div class='watu-question-choice'><input type='radio' name='answer-103857[]' id='answer-id-430705' class='answer answer-4  answerof-103857' value='430705' \/>&nbsp;<label for='answer-id-430705' id='answer-label-430705' class=' answer label-4'><span class='answer'>Service transition: Plan and prepare for deployment<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430706' \/><div class='watu-question-choice'><input type='radio' name='answer-103857[]' id='answer-id-430706' class='answer answer-4  answerof-103857' value='430706' \/>&nbsp;<label for='answer-id-430706' id='answer-label-430706' class=' answer label-4'><span class='answer'>Service operation: IT operations management<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType4' value='radio' class=''><\/div><div class='watu-question' id='question-5'><div class='question-content'><p><span class='watu_num'>5. <\/span>Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103858' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430707' \/><div class='watu-question-choice'><input type='radio' name='answer-103858[]' id='answer-id-430707' class='answer answer-5  answerof-103858' value='430707' \/>&nbsp;<label for='answer-id-430707' id='answer-label-430707' class=' answer label-5'><span class='answer'>Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430708' \/><div class='watu-question-choice'><input type='radio' name='answer-103858[]' id='answer-id-430708' class='answer answer-5  answerof-103858' value='430708' \/>&nbsp;<label for='answer-id-430708' id='answer-label-430708' class=' answer label-5'><span class='answer'>Public frameworks are always cheaper to adopt<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430709' \/><div class='watu-question-choice'><input type='radio' name='answer-103858[]' id='answer-id-430709' class='answer answer-5  answerof-103858' value='430709' \/>&nbsp;<label for='answer-id-430709' id='answer-label-430709' class=' answer label-5'><span class='answer'>Public frameworks are prescriptive and tell you exactly what to do<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430710' \/><div class='watu-question-choice'><input type='radio' name='answer-103858[]' id='answer-id-430710' class='answer answer-5  answerof-103858' value='430710' \/>&nbsp;<label for='answer-id-430710' id='answer-label-430710' class=' answer label-5'><span class='answer'>Proprietary knowledge has been tested in a wide range of environments<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType5' value='radio' class=''><\/div><div class='watu-question' id='question-6'><div class='question-content'><p><span class='watu_num'>6. <\/span>Which of the following is an objective of business relationship management?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103859' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430711' \/><div class='watu-question-choice'><input type='radio' name='answer-103859[]' id='answer-id-430711' class='answer answer-6  answerof-103859' value='430711' \/>&nbsp;<label for='answer-id-430711' id='answer-label-430711' class=' answer label-6'><span class='answer'>To identify patterns of business activity<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430712' \/><div class='watu-question-choice'><input type='radio' name='answer-103859[]' id='answer-id-430712' class='answer answer-6  answerof-103859' value='430712' \/>&nbsp;<label for='answer-id-430712' id='answer-label-430712' class=' answer label-6'><span class='answer'>To ensure high levels of customer satisfaction<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430713' \/><div class='watu-question-choice'><input type='radio' name='answer-103859[]' id='answer-id-430713' class='answer answer-6  answerof-103859' value='430713' \/>&nbsp;<label for='answer-id-430713' id='answer-label-430713' class=' answer label-6'><span class='answer'>To secure funding to manage the provision of services<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430714' \/><div class='watu-question-choice'><input type='radio' name='answer-103859[]' id='answer-id-430714' class='answer answer-6  answerof-103859' value='430714' \/>&nbsp;<label for='answer-id-430714' id='answer-label-430714' class=' answer label-6'><span class='answer'>To ensure strategic plans for IT services exist<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType6' value='radio' class=''><\/div><div class='watu-question' id='question-7'><div class='question-content'><p><span class='watu_num'>7. <\/span>The design of IT services requires the effective and efficient use of &quot;the four PS&quot;.<br \/>\n<br \/>What are these four PS?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103860' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430715' \/><div class='watu-question-choice'><input type='radio' name='answer-103860[]' id='answer-id-430715' class='answer answer-7  answerof-103860' value='430715' \/>&nbsp;<label for='answer-id-430715' id='answer-label-430715' class=' answer label-7'><span class='answer'>People, process, partners, performance<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430716' \/><div class='watu-question-choice'><input type='radio' name='answer-103860[]' id='answer-id-430716' class='answer answer-7  answerof-103860' value='430716' \/>&nbsp;<label for='answer-id-430716' id='answer-label-430716' class=' answer label-7'><span class='answer'>Performance, process, products, plans<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430717' \/><div class='watu-question-choice'><input type='radio' name='answer-103860[]' id='answer-id-430717' class='answer answer-7  answerof-103860' value='430717' \/>&nbsp;<label for='answer-id-430717' id='answer-label-430717' class=' answer label-7'><span class='answer'>People, process, products, partners<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430718' \/><div class='watu-question-choice'><input type='radio' name='answer-103860[]' id='answer-id-430718' class='answer answer-7  answerof-103860' value='430718' \/>&nbsp;<label for='answer-id-430718' id='answer-label-430718' class=' answer label-7'><span class='answer'>People, products, plans, partners<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType7' value='radio' class=''><\/div><div class='watu-question' id='question-8'><div class='question-content'><p><span class='watu_num'>8. <\/span>Which of the following BEST describes service strategies value to the business?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103861' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430719' \/><div class='watu-question-choice'><input type='radio' name='answer-103861[]' id='answer-id-430719' class='answer answer-8  answerof-103861' value='430719' \/>&nbsp;<label for='answer-id-430719' id='answer-label-430719' class=' answer label-8'><span class='answer'>Allows higher volumes of successful change<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430720' \/><div class='watu-question-choice'><input type='radio' name='answer-103861[]' id='answer-id-430720' class='answer answer-8  answerof-103861' value='430720' \/>&nbsp;<label for='answer-id-430720' id='answer-label-430720' class=' answer label-8'><span class='answer'>Reduction in unplanned costs through optimized handling of service outages<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430721' \/><div class='watu-question-choice'><input type='radio' name='answer-103861[]' id='answer-id-430721' class='answer answer-8  answerof-103861' value='430721' \/>&nbsp;<label for='answer-id-430721' id='answer-label-430721' class=' answer label-8'><span class='answer'>Reduction in the duration and frequency of service outages<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430722' \/><div class='watu-question-choice'><input type='radio' name='answer-103861[]' id='answer-id-430722' class='answer answer-8  answerof-103861' value='430722' \/>&nbsp;<label for='answer-id-430722' id='answer-label-430722' class=' answer label-8'><span class='answer'>Enabling the service provider to have a clear understanding of what levels of service will make their customers successful<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType8' value='radio' class=''><\/div><div class='watu-question' id='question-9'><div class='question-content'><p><span class='watu_num'>9. <\/span>Which two processes will contribute MOST to enabling effective problem detection?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103862' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430723' \/><div class='watu-question-choice'><input type='radio' name='answer-103862[]' id='answer-id-430723' class='answer answer-9  answerof-103862' value='430723' \/>&nbsp;<label for='answer-id-430723' id='answer-label-430723' class=' answer label-9'><span class='answer'>Incident and financial management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430724' \/><div class='watu-question-choice'><input type='radio' name='answer-103862[]' id='answer-id-430724' class='answer answer-9  answerof-103862' value='430724' \/>&nbsp;<label for='answer-id-430724' id='answer-label-430724' class=' answer label-9'><span class='answer'>Change and release and deployment management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430725' \/><div class='watu-question-choice'><input type='radio' name='answer-103862[]' id='answer-id-430725' class='answer answer-9  answerof-103862' value='430725' \/>&nbsp;<label for='answer-id-430725' id='answer-label-430725' class=' answer label-9'><span class='answer'>Incident and event management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430726' \/><div class='watu-question-choice'><input type='radio' name='answer-103862[]' id='answer-id-430726' class='answer answer-9  answerof-103862' value='430726' \/>&nbsp;<label for='answer-id-430726' id='answer-label-430726' class=' answer label-9'><span class='answer'>Knowledge and service level management<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType9' value='radio' class=''><\/div><div class='watu-question' id='question-10'><div class='question-content'><p><span class='watu_num'>10. <\/span>Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103863' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430727' \/><div class='watu-question-choice'><input type='radio' name='answer-103863[]' id='answer-id-430727' class='answer answer-10  answerof-103863' value='430727' \/>&nbsp;<label for='answer-id-430727' id='answer-label-430727' class=' answer label-10'><span class='answer'>Change proposal<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430728' \/><div class='watu-question-choice'><input type='radio' name='answer-103863[]' id='answer-id-430728' class='answer answer-10  answerof-103863' value='430728' \/>&nbsp;<label for='answer-id-430728' id='answer-label-430728' class=' answer label-10'><span class='answer'>Change policy<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430729' \/><div class='watu-question-choice'><input type='radio' name='answer-103863[]' id='answer-id-430729' class='answer answer-10  answerof-103863' value='430729' \/>&nbsp;<label for='answer-id-430729' id='answer-label-430729' class=' answer label-10'><span class='answer'>Service request<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430730' \/><div class='watu-question-choice'><input type='radio' name='answer-103863[]' id='answer-id-430730' class='answer answer-10  answerof-103863' value='430730' \/>&nbsp;<label for='answer-id-430730' id='answer-label-430730' class=' answer label-10'><span class='answer'>Risk register<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType10' value='radio' class=''><\/div><div class='watu-question' id='question-11'><div class='question-content'><p><span class='watu_num'>11. <\/span>Chronological order of steps to resolve the incident<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103864' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430731' \/><div class='watu-question-choice'><input type='radio' name='answer-103864[]' id='answer-id-430731' class='answer answer-11  answerof-103864' value='430731' \/>&nbsp;<label for='answer-id-430731' id='answer-label-430731' class=' answer label-11'><span class='answer'>1 only<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430732' \/><div class='watu-question-choice'><input type='radio' name='answer-103864[]' id='answer-id-430732' class='answer answer-11  answerof-103864' value='430732' \/>&nbsp;<label for='answer-id-430732' id='answer-label-430732' class=' answer label-11'><span class='answer'>2 only<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430733' \/><div class='watu-question-choice'><input type='radio' name='answer-103864[]' id='answer-id-430733' class='answer answer-11  answerof-103864' value='430733' \/>&nbsp;<label for='answer-id-430733' id='answer-label-430733' class=' answer label-11'><span class='answer'>Both of the above<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430734' \/><div class='watu-question-choice'><input type='radio' name='answer-103864[]' id='answer-id-430734' class='answer answer-11  answerof-103864' value='430734' \/>&nbsp;<label for='answer-id-430734' id='answer-label-430734' class=' answer label-11'><span class='answer'>Neither of the above<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType11' value='radio' class=''><\/div><div class='watu-question' id='question-12'><div class='question-content'><p><span class='watu_num'>12. <\/span>Why is it important for service providers to understand patterns of business activity (PBA)?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103865' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430735' \/><div class='watu-question-choice'><input type='radio' name='answer-103865[]' id='answer-id-430735' class='answer answer-12  answerof-103865' value='430735' \/>&nbsp;<label for='answer-id-430735' id='answer-label-430735' class=' answer label-12'><span class='answer'>PBA are based on organizational roles and responsibilities<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430736' \/><div class='watu-question-choice'><input type='radio' name='answer-103865[]' id='answer-id-430736' class='answer answer-12  answerof-103865' value='430736' \/>&nbsp;<label for='answer-id-430736' id='answer-label-430736' class=' answer label-12'><span class='answer'>IT service providers CANNOT schedule changes until they understand PBA<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430737' \/><div class='watu-question-choice'><input type='radio' name='answer-103865[]' id='answer-id-430737' class='answer answer-12  answerof-103865' value='430737' \/>&nbsp;<label for='answer-id-430737' id='answer-label-430737' class=' answer label-12'><span class='answer'>Demand for the services delivered by service providers are directly influenced by PBA<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430738' \/><div class='watu-question-choice'><input type='radio' name='answer-103865[]' id='answer-id-430738' class='answer answer-12  answerof-103865' value='430738' \/>&nbsp;<label for='answer-id-430738' id='answer-label-430738' class=' answer label-12'><span class='answer'>Understanding PBA is the only way to enable accurate service level reporting<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType12' value='radio' class=''><\/div><div class='watu-question' id='question-13'><div class='question-content'><p><span class='watu_num'>13. <\/span>Which one of the following would NOT be defined as part of every process?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103866' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430739' \/><div class='watu-question-choice'><input type='radio' name='answer-103866[]' id='answer-id-430739' class='answer answer-13  answerof-103866' value='430739' \/>&nbsp;<label for='answer-id-430739' id='answer-label-430739' class=' answer label-13'><span class='answer'>Roles<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430740' \/><div class='watu-question-choice'><input type='radio' name='answer-103866[]' id='answer-id-430740' class='answer answer-13  answerof-103866' value='430740' \/>&nbsp;<label for='answer-id-430740' id='answer-label-430740' class=' answer label-13'><span class='answer'>Inputs and outputs<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430741' \/><div class='watu-question-choice'><input type='radio' name='answer-103866[]' id='answer-id-430741' class='answer answer-13  answerof-103866' value='430741' \/>&nbsp;<label for='answer-id-430741' id='answer-label-430741' class=' answer label-13'><span class='answer'>Functions<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430742' \/><div class='watu-question-choice'><input type='radio' name='answer-103866[]' id='answer-id-430742' class='answer answer-13  answerof-103866' value='430742' \/>&nbsp;<label for='answer-id-430742' id='answer-label-430742' class=' answer label-13'><span class='answer'>Metrics<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType13' value='radio' class=''><\/div><div class='watu-question' id='question-14'><div class='question-content'><p><span class='watu_num'>14. <\/span>Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103867' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430743' \/><div class='watu-question-choice'><input type='radio' name='answer-103867[]' id='answer-id-430743' class='answer answer-14  answerof-103867' value='430743' \/>&nbsp;<label for='answer-id-430743' id='answer-label-430743' class=' answer label-14'><span class='answer'>Service level management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430744' \/><div class='watu-question-choice'><input type='radio' name='answer-103867[]' id='answer-id-430744' class='answer answer-14  answerof-103867' value='430744' \/>&nbsp;<label for='answer-id-430744' id='answer-label-430744' class=' answer label-14'><span class='answer'>Service catalogue management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430745' \/><div class='watu-question-choice'><input type='radio' name='answer-103867[]' id='answer-id-430745' class='answer answer-14  answerof-103867' value='430745' \/>&nbsp;<label for='answer-id-430745' id='answer-label-430745' class=' answer label-14'><span class='answer'>Demand management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430746' \/><div class='watu-question-choice'><input type='radio' name='answer-103867[]' id='answer-id-430746' class='answer answer-14  answerof-103867' value='430746' \/>&nbsp;<label for='answer-id-430746' id='answer-label-430746' class=' answer label-14'><span class='answer'>Service transition<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType14' value='radio' class=''><\/div><div class='watu-question' id='question-15'><div class='question-content'><p><span class='watu_num'>15. <\/span>A process owner has been identified with an \u201cI\u201d in a RACI matrix.<br \/>\n<br \/>Which one of the following would be expected of them?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103868' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430747' \/><div class='watu-question-choice'><input type='radio' name='answer-103868[]' id='answer-id-430747' class='answer answer-15  answerof-103868' value='430747' \/>&nbsp;<label for='answer-id-430747' id='answer-label-430747' class=' answer label-15'><span class='answer'>Be accountable for the outcome of an activity<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430748' \/><div class='watu-question-choice'><input type='radio' name='answer-103868[]' id='answer-id-430748' class='answer answer-15  answerof-103868' value='430748' \/>&nbsp;<label for='answer-id-430748' id='answer-label-430748' class=' answer label-15'><span class='answer'>Perform an activity<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430749' \/><div class='watu-question-choice'><input type='radio' name='answer-103868[]' id='answer-id-430749' class='answer answer-15  answerof-103868' value='430749' \/>&nbsp;<label for='answer-id-430749' id='answer-label-430749' class=' answer label-15'><span class='answer'>Be kept up-to-date on the progress of an activity<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430750' \/><div class='watu-question-choice'><input type='radio' name='answer-103868[]' id='answer-id-430750' class='answer answer-15  answerof-103868' value='430750' \/>&nbsp;<label for='answer-id-430750' id='answer-label-430750' class=' answer label-15'><span class='answer'>Manage an activity<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType15' value='radio' class=''><\/div><div class='watu-question' id='question-16'><div class='question-content'><p><span class='watu_num'>16. <\/span>Which of the following are objectives of service level management?<br \/>\n<br \/>1: Defining, documenting and agreeing the level of FT services to be provided<br \/>\n<br \/>2: Monitoring, measuring and reporting the actual level of services provided<br \/>\n<br \/>3: Monitoring and improving customer satisfaction<br \/>\n<br \/>4: Identifying possible future markets that the service provider could operate in<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103869' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430751' \/><div class='watu-question-choice'><input type='radio' name='answer-103869[]' id='answer-id-430751' class='answer answer-16  answerof-103869' value='430751' \/>&nbsp;<label for='answer-id-430751' id='answer-label-430751' class=' answer label-16'><span class='answer'>1, 2 and 3 only<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430752' \/><div class='watu-question-choice'><input type='radio' name='answer-103869[]' id='answer-id-430752' class='answer answer-16  answerof-103869' value='430752' \/>&nbsp;<label for='answer-id-430752' id='answer-label-430752' class=' answer label-16'><span class='answer'>1 and 2 only<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430753' \/><div class='watu-question-choice'><input type='radio' name='answer-103869[]' id='answer-id-430753' class='answer answer-16  answerof-103869' value='430753' \/>&nbsp;<label for='answer-id-430753' id='answer-label-430753' class=' answer label-16'><span class='answer'>1, 2 and 4 only<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430754' \/><div class='watu-question-choice'><input type='radio' name='answer-103869[]' id='answer-id-430754' class='answer answer-16  answerof-103869' value='430754' \/>&nbsp;<label for='answer-id-430754' id='answer-label-430754' class=' answer label-16'><span class='answer'>All of the above<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType16' value='radio' class=''><\/div><div class='watu-question' id='question-17'><div class='question-content'><p><span class='watu_num'>17. <\/span>Which one of the following do technology metrics measure?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103870' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430755' \/><div class='watu-question-choice'><input type='radio' name='answer-103870[]' id='answer-id-430755' class='answer answer-17  answerof-103870' value='430755' \/>&nbsp;<label for='answer-id-430755' id='answer-label-430755' class=' answer label-17'><span class='answer'>Components<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430756' \/><div class='watu-question-choice'><input type='radio' name='answer-103870[]' id='answer-id-430756' class='answer answer-17  answerof-103870' value='430756' \/>&nbsp;<label for='answer-id-430756' id='answer-label-430756' class=' answer label-17'><span class='answer'>Processes<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430757' \/><div class='watu-question-choice'><input type='radio' name='answer-103870[]' id='answer-id-430757' class='answer answer-17  answerof-103870' value='430757' \/>&nbsp;<label for='answer-id-430757' id='answer-label-430757' class=' answer label-17'><span class='answer'>The end-to-end service<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430758' \/><div class='watu-question-choice'><input type='radio' name='answer-103870[]' id='answer-id-430758' class='answer answer-17  answerof-103870' value='430758' \/>&nbsp;<label for='answer-id-430758' id='answer-label-430758' class=' answer label-17'><span class='answer'>Customer satisfaction<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType17' value='radio' class=''><\/div><div class='watu-question' id='question-18'><div class='question-content'><p><span class='watu_num'>18. <\/span>Which process includes business, service and component sub-processes?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103871' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430759' \/><div class='watu-question-choice'><input type='radio' name='answer-103871[]' id='answer-id-430759' class='answer answer-18  answerof-103871' value='430759' \/>&nbsp;<label for='answer-id-430759' id='answer-label-430759' class=' answer label-18'><span class='answer'>Capacity management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430760' \/><div class='watu-question-choice'><input type='radio' name='answer-103871[]' id='answer-id-430760' class='answer answer-18  answerof-103871' value='430760' \/>&nbsp;<label for='answer-id-430760' id='answer-label-430760' class=' answer label-18'><span class='answer'>Incident management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430761' \/><div class='watu-question-choice'><input type='radio' name='answer-103871[]' id='answer-id-430761' class='answer answer-18  answerof-103871' value='430761' \/>&nbsp;<label for='answer-id-430761' id='answer-label-430761' class=' answer label-18'><span class='answer'>Service level management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430762' \/><div class='watu-question-choice'><input type='radio' name='answer-103871[]' id='answer-id-430762' class='answer answer-18  answerof-103871' value='430762' \/>&nbsp;<label for='answer-id-430762' id='answer-label-430762' class=' answer label-18'><span class='answer'>Financial management<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType18' value='radio' class=''><\/div><div class='watu-question' id='question-19'><div class='question-content'><p><span class='watu_num'>19. <\/span>Which one of the following is NOT part of the service design stage of the service lifecycle?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103872' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430763' \/><div class='watu-question-choice'><input type='radio' name='answer-103872[]' id='answer-id-430763' class='answer answer-19  answerof-103872' value='430763' \/>&nbsp;<label for='answer-id-430763' id='answer-label-430763' class=' answer label-19'><span class='answer'>Designing and maintaining all necessary service transition packages<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430764' \/><div class='watu-question-choice'><input type='radio' name='answer-103872[]' id='answer-id-430764' class='answer answer-19  answerof-103872' value='430764' \/>&nbsp;<label for='answer-id-430764' id='answer-label-430764' class=' answer label-19'><span class='answer'>Producing quality, secure and resilient designs for new or improved services<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430765' \/><div class='watu-question-choice'><input type='radio' name='answer-103872[]' id='answer-id-430765' class='answer answer-19  answerof-103872' value='430765' \/>&nbsp;<label for='answer-id-430765' id='answer-label-430765' class=' answer label-19'><span class='answer'>Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430766' \/><div class='watu-question-choice'><input type='radio' name='answer-103872[]' id='answer-id-430766' class='answer answer-19  answerof-103872' value='430766' \/>&nbsp;<label for='answer-id-430766' id='answer-label-430766' class=' answer label-19'><span class='answer'>Measuring the effectiveness and efficiency of service design and the supporting processes<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType19' value='radio' class=''><\/div><div class='watu-question' id='question-20'><div class='question-content'><p><span class='watu_num'>20. <\/span>What is the result of carrying out an activity, following a process or delivering an IT service known as?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103873' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430767' \/><div class='watu-question-choice'><input type='radio' name='answer-103873[]' id='answer-id-430767' class='answer answer-20  answerof-103873' value='430767' \/>&nbsp;<label for='answer-id-430767' id='answer-label-430767' class=' answer label-20'><span class='answer'>Outcome<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430768' \/><div class='watu-question-choice'><input type='radio' name='answer-103873[]' id='answer-id-430768' class='answer answer-20  answerof-103873' value='430768' \/>&nbsp;<label for='answer-id-430768' id='answer-label-430768' class=' answer label-20'><span class='answer'>Incident<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430769' \/><div class='watu-question-choice'><input type='radio' name='answer-103873[]' id='answer-id-430769' class='answer answer-20  answerof-103873' value='430769' \/>&nbsp;<label for='answer-id-430769' id='answer-label-430769' class=' answer label-20'><span class='answer'>Change<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430770' \/><div class='watu-question-choice'><input type='radio' name='answer-103873[]' id='answer-id-430770' class='answer answer-20  answerof-103873' value='430770' \/>&nbsp;<label for='answer-id-430770' id='answer-label-430770' class=' answer label-20'><span class='answer'>Problem<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType20' value='radio' class=''><\/div><div class='watu-question' id='question-21'><div class='question-content'><p><span class='watu_num'>21. <\/span>Which process is responsible for managing relationships with vendors?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103874' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430771' \/><div class='watu-question-choice'><input type='radio' name='answer-103874[]' id='answer-id-430771' class='answer answer-21  answerof-103874' value='430771' \/>&nbsp;<label for='answer-id-430771' id='answer-label-430771' class=' answer label-21'><span class='answer'>Change management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430772' \/><div class='watu-question-choice'><input type='radio' name='answer-103874[]' id='answer-id-430772' class='answer answer-21  answerof-103874' value='430772' \/>&nbsp;<label for='answer-id-430772' id='answer-label-430772' class=' answer label-21'><span class='answer'>Service portfolio management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430773' \/><div class='watu-question-choice'><input type='radio' name='answer-103874[]' id='answer-id-430773' class='answer answer-21  answerof-103874' value='430773' \/>&nbsp;<label for='answer-id-430773' id='answer-label-430773' class=' answer label-21'><span class='answer'>Supplier management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430774' \/><div class='watu-question-choice'><input type='radio' name='answer-103874[]' id='answer-id-430774' class='answer answer-21  answerof-103874' value='430774' \/>&nbsp;<label for='answer-id-430774' id='answer-label-430774' class=' answer label-21'><span class='answer'>Continual service improvement<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType21' value='radio' class=''><\/div><div class='watu-question' id='question-22'><div class='question-content'><p><span class='watu_num'>22. <\/span>Follow the sun<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103875' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430775' \/><div class='watu-question-choice'><input type='radio' name='answer-103875[]' id='answer-id-430775' class='answer answer-22  answerof-103875' value='430775' \/>&nbsp;<label for='answer-id-430775' id='answer-label-430775' class=' answer label-22'><span class='answer'>1, 2 and 4 only<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430776' \/><div class='watu-question-choice'><input type='radio' name='answer-103875[]' id='answer-id-430776' class='answer answer-22  answerof-103875' value='430776' \/>&nbsp;<label for='answer-id-430776' id='answer-label-430776' class=' answer label-22'><span class='answer'>2, 3 and 4 only<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430777' \/><div class='watu-question-choice'><input type='radio' name='answer-103875[]' id='answer-id-430777' class='answer answer-22  answerof-103875' value='430777' \/>&nbsp;<label for='answer-id-430777' id='answer-label-430777' class=' answer label-22'><span class='answer'>1, 3 and 4 only<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430778' \/><div class='watu-question-choice'><input type='radio' name='answer-103875[]' id='answer-id-430778' class='answer answer-22  answerof-103875' value='430778' \/>&nbsp;<label for='answer-id-430778' id='answer-label-430778' class=' answer label-22'><span class='answer'>1, 2 and 3 only<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType22' value='radio' class=''><\/div><div class='watu-question' id='question-23'><div class='question-content'><p><span class='watu_num'>23. <\/span>What are the categories of event described in the UIL service operation book?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103876' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430779' \/><div class='watu-question-choice'><input type='radio' name='answer-103876[]' id='answer-id-430779' class='answer answer-23  answerof-103876' value='430779' \/>&nbsp;<label for='answer-id-430779' id='answer-label-430779' class=' answer label-23'><span class='answer'>Informational, scheduled, normal<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430780' \/><div class='watu-question-choice'><input type='radio' name='answer-103876[]' id='answer-id-430780' class='answer answer-23  answerof-103876' value='430780' \/>&nbsp;<label for='answer-id-430780' id='answer-label-430780' class=' answer label-23'><span class='answer'>Scheduled, unscheduled, emergency<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430781' \/><div class='watu-question-choice'><input type='radio' name='answer-103876[]' id='answer-id-430781' class='answer answer-23  answerof-103876' value='430781' \/>&nbsp;<label for='answer-id-430781' id='answer-label-430781' class=' answer label-23'><span class='answer'>Informational, warning, exception<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430782' \/><div class='watu-question-choice'><input type='radio' name='answer-103876[]' id='answer-id-430782' class='answer answer-23  answerof-103876' value='430782' \/>&nbsp;<label for='answer-id-430782' id='answer-label-430782' class=' answer label-23'><span class='answer'>Warning, reactive, proactive<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType23' value='radio' class=''><\/div><div class='watu-question' id='question-24'><div class='question-content'><p><span class='watu_num'>24. <\/span>What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103877' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430783' \/><div class='watu-question-choice'><input type='radio' name='answer-103877[]' id='answer-id-430783' class='answer answer-24  answerof-103877' value='430783' \/>&nbsp;<label for='answer-id-430783' id='answer-label-430783' class=' answer label-24'><span class='answer'>Employers<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430784' \/><div class='watu-question-choice'><input type='radio' name='answer-103877[]' id='answer-id-430784' class='answer answer-24  answerof-103877' value='430784' \/>&nbsp;<label for='answer-id-430784' id='answer-label-430784' class=' answer label-24'><span class='answer'>Stakeholders<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430785' \/><div class='watu-question-choice'><input type='radio' name='answer-103877[]' id='answer-id-430785' class='answer answer-24  answerof-103877' value='430785' \/>&nbsp;<label for='answer-id-430785' id='answer-label-430785' class=' answer label-24'><span class='answer'>Regulators<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430786' \/><div class='watu-question-choice'><input type='radio' name='answer-103877[]' id='answer-id-430786' class='answer answer-24  answerof-103877' value='430786' \/>&nbsp;<label for='answer-id-430786' id='answer-label-430786' class=' answer label-24'><span class='answer'>Accreditors<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType24' value='radio' class=''><\/div><div class='watu-question' id='question-25'><div class='question-content'><p><span class='watu_num'>25. <\/span>To minimize adverse impacts on business operations<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103878' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430787' \/><div class='watu-question-choice'><input type='radio' name='answer-103878[]' id='answer-id-430787' class='answer answer-25  answerof-103878' value='430787' \/>&nbsp;<label for='answer-id-430787' id='answer-label-430787' class=' answer label-25'><span class='answer'>1 and 2 only<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430788' \/><div class='watu-question-choice'><input type='radio' name='answer-103878[]' id='answer-id-430788' class='answer answer-25  answerof-103878' value='430788' \/>&nbsp;<label for='answer-id-430788' id='answer-label-430788' class=' answer label-25'><span class='answer'>2 and 3 only<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430789' \/><div class='watu-question-choice'><input type='radio' name='answer-103878[]' id='answer-id-430789' class='answer answer-25  answerof-103878' value='430789' \/>&nbsp;<label for='answer-id-430789' id='answer-label-430789' class=' answer label-25'><span class='answer'>1 and 3 only<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430790' \/><div class='watu-question-choice'><input type='radio' name='answer-103878[]' id='answer-id-430790' class='answer answer-25  answerof-103878' value='430790' \/>&nbsp;<label for='answer-id-430790' id='answer-label-430790' class=' answer label-25'><span class='answer'>All of the above<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType25' value='radio' class=''><\/div><div class='watu-question' id='question-26'><div class='question-content'><p><span class='watu_num'>26. <\/span>What is the name of the group that should review changes that must be implemented faster than the normal change process?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103879' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430791' \/><div class='watu-question-choice'><input type='radio' name='answer-103879[]' id='answer-id-430791' class='answer answer-26  answerof-103879' value='430791' \/>&nbsp;<label for='answer-id-430791' id='answer-label-430791' class=' answer label-26'><span class='answer'>Technical management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430792' \/><div class='watu-question-choice'><input type='radio' name='answer-103879[]' id='answer-id-430792' class='answer answer-26  answerof-103879' value='430792' \/>&nbsp;<label for='answer-id-430792' id='answer-label-430792' class=' answer label-26'><span class='answer'>Emergency change advisory board<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430793' \/><div class='watu-question-choice'><input type='radio' name='answer-103879[]' id='answer-id-430793' class='answer answer-26  answerof-103879' value='430793' \/>&nbsp;<label for='answer-id-430793' id='answer-label-430793' class=' answer label-26'><span class='answer'>Urgent change board<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430794' \/><div class='watu-question-choice'><input type='radio' name='answer-103879[]' id='answer-id-430794' class='answer answer-26  answerof-103879' value='430794' \/>&nbsp;<label for='answer-id-430794' id='answer-label-430794' class=' answer label-26'><span class='answer'>Urgent change authority<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType26' value='radio' class=''><\/div><div class='watu-question' id='question-27'><div class='question-content'><p><span class='watu_num'>27. <\/span>Which of the following is NOT an objective of service transition?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103880' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430795' \/><div class='watu-question-choice'><input type='radio' name='answer-103880[]' id='answer-id-430795' class='answer answer-27  answerof-103880' value='430795' \/>&nbsp;<label for='answer-id-430795' id='answer-label-430795' class=' answer label-27'><span class='answer'>To ensure that a service can be operated, managed and supported<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430796' \/><div class='watu-question-choice'><input type='radio' name='answer-103880[]' id='answer-id-430796' class='answer answer-27  answerof-103880' value='430796' \/>&nbsp;<label for='answer-id-430796' id='answer-label-430796' class=' answer label-27'><span class='answer'>To provide training and certification in project management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430797' \/><div class='watu-question-choice'><input type='radio' name='answer-103880[]' id='answer-id-430797' class='answer answer-27  answerof-103880' value='430797' \/>&nbsp;<label for='answer-id-430797' id='answer-label-430797' class=' answer label-27'><span class='answer'>To provide quality knowledge and information about services and service assets<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430798' \/><div class='watu-question-choice'><input type='radio' name='answer-103880[]' id='answer-id-430798' class='answer answer-27  answerof-103880' value='430798' \/>&nbsp;<label for='answer-id-430798' id='answer-label-430798' class=' answer label-27'><span class='answer'>To plan and manage the capacity and resource requirements to manage a release<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType27' value='radio' class=''><\/div><div class='watu-question' id='question-28'><div class='question-content'><p><span class='watu_num'>28. <\/span>Those that have been withdrawn from service<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103881' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430799' \/><div class='watu-question-choice'><input type='radio' name='answer-103881[]' id='answer-id-430799' class='answer answer-28  answerof-103881' value='430799' \/>&nbsp;<label for='answer-id-430799' id='answer-label-430799' class=' answer label-28'><span class='answer'>1 and 3 only<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430800' \/><div class='watu-question-choice'><input type='radio' name='answer-103881[]' id='answer-id-430800' class='answer answer-28  answerof-103881' value='430800' \/>&nbsp;<label for='answer-id-430800' id='answer-label-430800' class=' answer label-28'><span class='answer'>All of the above<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430801' \/><div class='watu-question-choice'><input type='radio' name='answer-103881[]' id='answer-id-430801' class='answer answer-28  answerof-103881' value='430801' \/>&nbsp;<label for='answer-id-430801' id='answer-label-430801' class=' answer label-28'><span class='answer'>1 and 2 only<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430802' \/><div class='watu-question-choice'><input type='radio' name='answer-103881[]' id='answer-id-430802' class='answer answer-28  answerof-103881' value='430802' \/>&nbsp;<label for='answer-id-430802' id='answer-label-430802' class=' answer label-28'><span class='answer'>2 and 3 only<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType28' value='radio' class=''><\/div><div class='watu-question' id='question-29'><div class='question-content'><p><span class='watu_num'>29. <\/span>The BEST description of an incident is:<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103882' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430803' \/><div class='watu-question-choice'><input type='radio' name='answer-103882[]' id='answer-id-430803' class='answer answer-29  answerof-103882' value='430803' \/>&nbsp;<label for='answer-id-430803' id='answer-label-430803' class=' answer label-29'><span class='answer'>An unplanned disruption of service unless there is a backup to that service<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430804' \/><div class='watu-question-choice'><input type='radio' name='answer-103882[]' id='answer-id-430804' class='answer answer-29  answerof-103882' value='430804' \/>&nbsp;<label for='answer-id-430804' id='answer-label-430804' class=' answer label-29'><span class='answer'>An unplanned interruption to service or a reduction in the quality of service<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430805' \/><div class='watu-question-choice'><input type='radio' name='answer-103882[]' id='answer-id-430805' class='answer answer-29  answerof-103882' value='430805' \/>&nbsp;<label for='answer-id-430805' id='answer-label-430805' class=' answer label-29'><span class='answer'>Any disruption to service whether planned or unplanned<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430806' \/><div class='watu-question-choice'><input type='radio' name='answer-103882[]' id='answer-id-430806' class='answer answer-29  answerof-103882' value='430806' \/>&nbsp;<label for='answer-id-430806' id='answer-label-430806' class=' answer label-29'><span class='answer'>Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType29' value='radio' class=''><\/div><div class='watu-question' id='question-30'><div class='question-content'><p><span class='watu_num'>30. <\/span>Which one of the following is the CORRECT set of steps for the continual service improvement approach?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103883' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430807' \/><div class='watu-question-choice'><input type='radio' name='answer-103883[]' id='answer-id-430807' class='answer answer-30  answerof-103883' value='430807' \/>&nbsp;<label for='answer-id-430807' id='answer-label-430807' class=' answer label-30'><span class='answer'>Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430808' \/><div class='watu-question-choice'><input type='radio' name='answer-103883[]' id='answer-id-430808' class='answer answer-30  answerof-103883' value='430808' \/>&nbsp;<label for='answer-id-430808' id='answer-label-430808' class=' answer label-30'><span class='answer'>Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430809' \/><div class='watu-question-choice'><input type='radio' name='answer-103883[]' id='answer-id-430809' class='answer answer-30  answerof-103883' value='430809' \/>&nbsp;<label for='answer-id-430809' id='answer-label-430809' class=' answer label-30'><span class='answer'>Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430810' \/><div class='watu-question-choice'><input type='radio' name='answer-103883[]' id='answer-id-430810' class='answer answer-30  answerof-103883' value='430810' \/>&nbsp;<label for='answer-id-430810' id='answer-label-430810' class=' answer label-30'><span class='answer'>What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType30' value='radio' class=''><\/div><div class='watu-question' id='question-31'><div class='question-content'><p><span class='watu_num'>31. <\/span>After a workaround has been found<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103884' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430811' \/><div class='watu-question-choice'><input type='radio' name='answer-103884[]' id='answer-id-430811' class='answer answer-31  answerof-103884' value='430811' \/>&nbsp;<label for='answer-id-430811' id='answer-label-430811' class=' answer label-31'><span class='answer'>2 only<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430812' \/><div class='watu-question-choice'><input type='radio' name='answer-103884[]' id='answer-id-430812' class='answer answer-31  answerof-103884' value='430812' \/>&nbsp;<label for='answer-id-430812' id='answer-label-430812' class=' answer label-31'><span class='answer'>1 only<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430813' \/><div class='watu-question-choice'><input type='radio' name='answer-103884[]' id='answer-id-430813' class='answer answer-31  answerof-103884' value='430813' \/>&nbsp;<label for='answer-id-430813' id='answer-label-430813' class=' answer label-31'><span class='answer'>Neither of the above<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430814' \/><div class='watu-question-choice'><input type='radio' name='answer-103884[]' id='answer-id-430814' class='answer answer-31  answerof-103884' value='430814' \/>&nbsp;<label for='answer-id-430814' id='answer-label-430814' class=' answer label-31'><span class='answer'>Both of the above<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType31' value='radio' class=''><\/div><div class='watu-question' id='question-32'><div class='question-content'><p><span class='watu_num'>32. <\/span>What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103885' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430815' \/><div class='watu-question-choice'><input type='radio' name='answer-103885[]' id='answer-id-430815' class='answer answer-32  answerof-103885' value='430815' \/>&nbsp;<label for='answer-id-430815' id='answer-label-430815' class=' answer label-32'><span class='answer'>The change authorization board<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430816' \/><div class='watu-question-choice'><input type='radio' name='answer-103885[]' id='answer-id-430816' class='answer answer-32  answerof-103885' value='430816' \/>&nbsp;<label for='answer-id-430816' id='answer-label-430816' class=' answer label-32'><span class='answer'>The change advisory board<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430817' \/><div class='watu-question-choice'><input type='radio' name='answer-103885[]' id='answer-id-430817' class='answer answer-32  answerof-103885' value='430817' \/>&nbsp;<label for='answer-id-430817' id='answer-label-430817' class=' answer label-32'><span class='answer'>The change implementer<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430818' \/><div class='watu-question-choice'><input type='radio' name='answer-103885[]' id='answer-id-430818' class='answer answer-32  answerof-103885' value='430818' \/>&nbsp;<label for='answer-id-430818' id='answer-label-430818' class=' answer label-32'><span class='answer'>The change manager<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType32' value='radio' class=''><\/div><div class='watu-question' id='question-33'><div class='question-content'><p><span class='watu_num'>33. <\/span>Which process is responsible for discussing reports with customers showing whether services have met their targets?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103886' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430819' \/><div class='watu-question-choice'><input type='radio' name='answer-103886[]' id='answer-id-430819' class='answer answer-33  answerof-103886' value='430819' \/>&nbsp;<label for='answer-id-430819' id='answer-label-430819' class=' answer label-33'><span class='answer'>Continual service improvement<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430820' \/><div class='watu-question-choice'><input type='radio' name='answer-103886[]' id='answer-id-430820' class='answer answer-33  answerof-103886' value='430820' \/>&nbsp;<label for='answer-id-430820' id='answer-label-430820' class=' answer label-33'><span class='answer'>Change management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430821' \/><div class='watu-question-choice'><input type='radio' name='answer-103886[]' id='answer-id-430821' class='answer answer-33  answerof-103886' value='430821' \/>&nbsp;<label for='answer-id-430821' id='answer-label-430821' class=' answer label-33'><span class='answer'>Service level management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430822' \/><div class='watu-question-choice'><input type='radio' name='answer-103886[]' id='answer-id-430822' class='answer answer-33  answerof-103886' value='430822' \/>&nbsp;<label for='answer-id-430822' id='answer-label-430822' class=' answer label-33'><span class='answer'>Availability management<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType33' value='radio' class=''><\/div><div class='watu-question' id='question-34'><div class='question-content'><p><span class='watu_num'>34. <\/span>What do customer perceptions and business outcomes help to define?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103887' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430823' \/><div class='watu-question-choice'><input type='radio' name='answer-103887[]' id='answer-id-430823' class='answer answer-34  answerof-103887' value='430823' \/>&nbsp;<label for='answer-id-430823' id='answer-label-430823' class=' answer label-34'><span class='answer'>The value of a service<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430824' \/><div class='watu-question-choice'><input type='radio' name='answer-103887[]' id='answer-id-430824' class='answer answer-34  answerof-103887' value='430824' \/>&nbsp;<label for='answer-id-430824' id='answer-label-430824' class=' answer label-34'><span class='answer'>Governance<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430825' \/><div class='watu-question-choice'><input type='radio' name='answer-103887[]' id='answer-id-430825' class='answer answer-34  answerof-103887' value='430825' \/>&nbsp;<label for='answer-id-430825' id='answer-label-430825' class=' answer label-34'><span class='answer'>Total cost of ownership (TCO)<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430826' \/><div class='watu-question-choice'><input type='radio' name='answer-103887[]' id='answer-id-430826' class='answer answer-34  answerof-103887' value='430826' \/>&nbsp;<label for='answer-id-430826' id='answer-label-430826' class=' answer label-34'><span class='answer'>Key performance indicators (KPIs)<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType34' value='radio' class=''><\/div><div class='watu-question' id='question-35'><div class='question-content'><p><span class='watu_num'>35. <\/span>Which of the following are basic concepts used in access management?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103888' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430827' \/><div class='watu-question-choice'><input type='radio' name='answer-103888[]' id='answer-id-430827' class='answer answer-35  answerof-103888' value='430827' \/>&nbsp;<label for='answer-id-430827' id='answer-label-430827' class=' answer label-35'><span class='answer'>Personnel, electronic, network, emergency, identity<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430828' \/><div class='watu-question-choice'><input type='radio' name='answer-103888[]' id='answer-id-430828' class='answer answer-35  answerof-103888' value='430828' \/>&nbsp;<label for='answer-id-430828' id='answer-label-430828' class=' answer label-35'><span class='answer'>Rights, access, identity, directory services, service\/service components<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430829' \/><div class='watu-question-choice'><input type='radio' name='answer-103888[]' id='answer-id-430829' class='answer answer-35  answerof-103888' value='430829' \/>&nbsp;<label for='answer-id-430829' id='answer-label-430829' class=' answer label-35'><span class='answer'>Physical, personnel, network, emergency, service<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430830' \/><div class='watu-question-choice'><input type='radio' name='answer-103888[]' id='answer-id-430830' class='answer answer-35  answerof-103888' value='430830' \/>&nbsp;<label for='answer-id-430830' id='answer-label-430830' class=' answer label-35'><span class='answer'>Normal, temporary, emergency, personal, group<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType35' value='radio' class=''><\/div><div class='watu-question' id='question-36'><div class='question-content'><p><span class='watu_num'>36. <\/span>Which of these statements about resources and capabilities is CORRECT?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103889' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430831' \/><div class='watu-question-choice'><input type='radio' name='answer-103889[]' id='answer-id-430831' class='answer answer-36  answerof-103889' value='430831' \/>&nbsp;<label for='answer-id-430831' id='answer-label-430831' class=' answer label-36'><span class='answer'>Resources are types of service asset and capabilities are not<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430832' \/><div class='watu-question-choice'><input type='radio' name='answer-103889[]' id='answer-id-430832' class='answer answer-36  answerof-103889' value='430832' \/>&nbsp;<label for='answer-id-430832' id='answer-label-430832' class=' answer label-36'><span class='answer'>Resources and capabilities are both types of service asset<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430833' \/><div class='watu-question-choice'><input type='radio' name='answer-103889[]' id='answer-id-430833' class='answer answer-36  answerof-103889' value='430833' \/>&nbsp;<label for='answer-id-430833' id='answer-label-430833' class=' answer label-36'><span class='answer'>Capabilities are types of service asset and resources are not<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430834' \/><div class='watu-question-choice'><input type='radio' name='answer-103889[]' id='answer-id-430834' class='answer answer-36  answerof-103889' value='430834' \/>&nbsp;<label for='answer-id-430834' id='answer-label-430834' class=' answer label-36'><span class='answer'>Neither capabilities nor resources are types of service asset<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType36' value='radio' class=''><\/div><div class='watu-question' id='question-37'><div class='question-content'><p><span class='watu_num'>37. <\/span>Within service design, what is the key output handed over to service transition?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103890' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430835' \/><div class='watu-question-choice'><input type='radio' name='answer-103890[]' id='answer-id-430835' class='answer answer-37  answerof-103890' value='430835' \/>&nbsp;<label for='answer-id-430835' id='answer-label-430835' class=' answer label-37'><span class='answer'>Measurement, methods and metrics<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430836' \/><div class='watu-question-choice'><input type='radio' name='answer-103890[]' id='answer-id-430836' class='answer answer-37  answerof-103890' value='430836' \/>&nbsp;<label for='answer-id-430836' id='answer-label-430836' class=' answer label-37'><span class='answer'>Service design package<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430837' \/><div class='watu-question-choice'><input type='radio' name='answer-103890[]' id='answer-id-430837' class='answer answer-37  answerof-103890' value='430837' \/>&nbsp;<label for='answer-id-430837' id='answer-label-430837' class=' answer label-37'><span class='answer'>Service portfolio design<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430838' \/><div class='watu-question-choice'><input type='radio' name='answer-103890[]' id='answer-id-430838' class='answer answer-37  answerof-103890' value='430838' \/>&nbsp;<label for='answer-id-430838' id='answer-label-430838' class=' answer label-37'><span class='answer'>Process definitions<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType37' value='radio' class=''><\/div><div class='watu-question' id='question-38'><div class='question-content'><p><span class='watu_num'>38. <\/span>What should a service always deliver to customers?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103891' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430839' \/><div class='watu-question-choice'><input type='radio' name='answer-103891[]' id='answer-id-430839' class='answer answer-38  answerof-103891' value='430839' \/>&nbsp;<label for='answer-id-430839' id='answer-label-430839' class=' answer label-38'><span class='answer'>Applications<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430840' \/><div class='watu-question-choice'><input type='radio' name='answer-103891[]' id='answer-id-430840' class='answer answer-38  answerof-103891' value='430840' \/>&nbsp;<label for='answer-id-430840' id='answer-label-430840' class=' answer label-38'><span class='answer'>Infrastructure<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430841' \/><div class='watu-question-choice'><input type='radio' name='answer-103891[]' id='answer-id-430841' class='answer answer-38  answerof-103891' value='430841' \/>&nbsp;<label for='answer-id-430841' id='answer-label-430841' class=' answer label-38'><span class='answer'>Value<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430842' \/><div class='watu-question-choice'><input type='radio' name='answer-103891[]' id='answer-id-430842' class='answer answer-38  answerof-103891' value='430842' \/>&nbsp;<label for='answer-id-430842' id='answer-label-430842' class=' answer label-38'><span class='answer'>Resources<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType38' value='radio' class=''><\/div><div class='watu-question' id='question-39'><div class='question-content'><p><span class='watu_num'>39. <\/span>Which process is responsible for the availability, confidentiality and integrity of data?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103892' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430843' \/><div class='watu-question-choice'><input type='radio' name='answer-103892[]' id='answer-id-430843' class='answer answer-39  answerof-103892' value='430843' \/>&nbsp;<label for='answer-id-430843' id='answer-label-430843' class=' answer label-39'><span class='answer'>Service catalogue management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430844' \/><div class='watu-question-choice'><input type='radio' name='answer-103892[]' id='answer-id-430844' class='answer answer-39  answerof-103892' value='430844' \/>&nbsp;<label for='answer-id-430844' id='answer-label-430844' class=' answer label-39'><span class='answer'>Service asset and configuration management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430845' \/><div class='watu-question-choice'><input type='radio' name='answer-103892[]' id='answer-id-430845' class='answer answer-39  answerof-103892' value='430845' \/>&nbsp;<label for='answer-id-430845' id='answer-label-430845' class=' answer label-39'><span class='answer'>Change management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430846' \/><div class='watu-question-choice'><input type='radio' name='answer-103892[]' id='answer-id-430846' class='answer answer-39  answerof-103892' value='430846' \/>&nbsp;<label for='answer-id-430846' id='answer-label-430846' class=' answer label-39'><span class='answer'>Information security management<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType39' value='radio' class=''><\/div><div class='watu-question' id='question-40'><div class='question-content'><p><span class='watu_num'>40. <\/span>Availability management is directly responsible for the availability of which of the following?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103893' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430847' \/><div class='watu-question-choice'><input type='radio' name='answer-103893[]' id='answer-id-430847' class='answer answer-40  answerof-103893' value='430847' \/>&nbsp;<label for='answer-id-430847' id='answer-label-430847' class=' answer label-40'><span class='answer'>IT services and components<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430848' \/><div class='watu-question-choice'><input type='radio' name='answer-103893[]' id='answer-id-430848' class='answer answer-40  answerof-103893' value='430848' \/>&nbsp;<label for='answer-id-430848' id='answer-label-430848' class=' answer label-40'><span class='answer'>IT services and business processes<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430849' \/><div class='watu-question-choice'><input type='radio' name='answer-103893[]' id='answer-id-430849' class='answer answer-40  answerof-103893' value='430849' \/>&nbsp;<label for='answer-id-430849' id='answer-label-430849' class=' answer label-40'><span class='answer'>Components and business processes<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430850' \/><div class='watu-question-choice'><input type='radio' name='answer-103893[]' id='answer-id-430850' class='answer answer-40  answerof-103893' value='430850' \/>&nbsp;<label for='answer-id-430850' id='answer-label-430850' class=' answer label-40'><span class='answer'>IT services, components and business processes<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType40' value='radio' class=''><\/div><div class='watu-question' id='question-41'><div class='question-content'><p><span class='watu_num'>41. <\/span>What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103894' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430851' \/><div class='watu-question-choice'><input type='radio' name='answer-103894[]' id='answer-id-430851' class='answer answer-41  answerof-103894' value='430851' \/>&nbsp;<label for='answer-id-430851' id='answer-label-430851' class=' answer label-41'><span class='answer'>Configuration baseline<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430852' \/><div class='watu-question-choice'><input type='radio' name='answer-103894[]' id='answer-id-430852' class='answer answer-41  answerof-103894' value='430852' \/>&nbsp;<label for='answer-id-430852' id='answer-label-430852' class=' answer label-41'><span class='answer'>Project baseline<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430853' \/><div class='watu-question-choice'><input type='radio' name='answer-103894[]' id='answer-id-430853' class='answer answer-41  answerof-103894' value='430853' \/>&nbsp;<label for='answer-id-430853' id='answer-label-430853' class=' answer label-41'><span class='answer'>Change baseline<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430854' \/><div class='watu-question-choice'><input type='radio' name='answer-103894[]' id='answer-id-430854' class='answer answer-41  answerof-103894' value='430854' \/>&nbsp;<label for='answer-id-430854' id='answer-label-430854' class=' answer label-41'><span class='answer'>Asset baseline<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType41' value='radio' class=''><\/div><div class='watu-question' id='question-42'><div class='question-content'><p><span class='watu_num'>42. <\/span>Which of the following BEST describes the purpose of access management?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103895' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430855' \/><div class='watu-question-choice'><input type='radio' name='answer-103895[]' id='answer-id-430855' class='answer answer-42  answerof-103895' value='430855' \/>&nbsp;<label for='answer-id-430855' id='answer-label-430855' class=' answer label-42'><span class='answer'>To provide a channel for users to request and receive standard services<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430856' \/><div class='watu-question-choice'><input type='radio' name='answer-103895[]' id='answer-id-430856' class='answer answer-42  answerof-103895' value='430856' \/>&nbsp;<label for='answer-id-430856' id='answer-label-430856' class=' answer label-42'><span class='answer'>Provides the rights for users to be able to use a service or group of services<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430857' \/><div class='watu-question-choice'><input type='radio' name='answer-103895[]' id='answer-id-430857' class='answer answer-42  answerof-103895' value='430857' \/>&nbsp;<label for='answer-id-430857' id='answer-label-430857' class=' answer label-42'><span class='answer'>To prevent problems and resulting Incidents from happening<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430858' \/><div class='watu-question-choice'><input type='radio' name='answer-103895[]' id='answer-id-430858' class='answer answer-42  answerof-103895' value='430858' \/>&nbsp;<label for='answer-id-430858' id='answer-label-430858' class=' answer label-42'><span class='answer'>To detect security events and make sense of them<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType42' value='radio' class=''><\/div><div class='watu-question' id='question-43'><div class='question-content'><p><span class='watu_num'>43. <\/span>ITIL represents best practice<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103896' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430859' \/><div class='watu-question-choice'><input type='radio' name='answer-103896[]' id='answer-id-430859' class='answer answer-43  answerof-103896' value='430859' \/>&nbsp;<label for='answer-id-430859' id='answer-label-430859' class=' answer label-43'><span class='answer'>All of the above<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430860' \/><div class='watu-question-choice'><input type='radio' name='answer-103896[]' id='answer-id-430860' class='answer answer-43  answerof-103896' value='430860' \/>&nbsp;<label for='answer-id-430860' id='answer-label-430860' class=' answer label-43'><span class='answer'>1 and 3 only<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430861' \/><div class='watu-question-choice'><input type='radio' name='answer-103896[]' id='answer-id-430861' class='answer answer-43  answerof-103896' value='430861' \/>&nbsp;<label for='answer-id-430861' id='answer-label-430861' class=' answer label-43'><span class='answer'>1 and 2 only<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430862' \/><div class='watu-question-choice'><input type='radio' name='answer-103896[]' id='answer-id-430862' class='answer answer-43  answerof-103896' value='430862' \/>&nbsp;<label for='answer-id-430862' id='answer-label-430862' class=' answer label-43'><span class='answer'>2 and 3 only<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType43' value='radio' class=''><\/div><div class='watu-question' id='question-44'><div class='question-content'><p><span class='watu_num'>44. <\/span>Which one of the following includes four stages called Plan, Do, Check and Act?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103897' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430863' \/><div class='watu-question-choice'><input type='radio' name='answer-103897[]' id='answer-id-430863' class='answer answer-44  answerof-103897' value='430863' \/>&nbsp;<label for='answer-id-430863' id='answer-label-430863' class=' answer label-44'><span class='answer'>The Deming Cycle<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430864' \/><div class='watu-question-choice'><input type='radio' name='answer-103897[]' id='answer-id-430864' class='answer answer-44  answerof-103897' value='430864' \/>&nbsp;<label for='answer-id-430864' id='answer-label-430864' class=' answer label-44'><span class='answer'>The continual service improvement approach<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430865' \/><div class='watu-question-choice'><input type='radio' name='answer-103897[]' id='answer-id-430865' class='answer answer-44  answerof-103897' value='430865' \/>&nbsp;<label for='answer-id-430865' id='answer-label-430865' class=' answer label-44'><span class='answer'>The seven-step improvement process<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430866' \/><div class='watu-question-choice'><input type='radio' name='answer-103897[]' id='answer-id-430866' class='answer answer-44  answerof-103897' value='430866' \/>&nbsp;<label for='answer-id-430866' id='answer-label-430866' class=' answer label-44'><span class='answer'>The service lifecycle<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType44' value='radio' class=''><\/div><div class='watu-question' id='question-45'><div class='question-content'><p><span class='watu_num'>45. <\/span>The consideration of value creation is a principle of which stage of the service lifecycle?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103898' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430867' \/><div class='watu-question-choice'><input type='radio' name='answer-103898[]' id='answer-id-430867' class='answer answer-45  answerof-103898' value='430867' \/>&nbsp;<label for='answer-id-430867' id='answer-label-430867' class=' answer label-45'><span class='answer'>Continual service improvement<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430868' \/><div class='watu-question-choice'><input type='radio' name='answer-103898[]' id='answer-id-430868' class='answer answer-45  answerof-103898' value='430868' \/>&nbsp;<label for='answer-id-430868' id='answer-label-430868' class=' answer label-45'><span class='answer'>Service strategy<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430869' \/><div class='watu-question-choice'><input type='radio' name='answer-103898[]' id='answer-id-430869' class='answer answer-45  answerof-103898' value='430869' \/>&nbsp;<label for='answer-id-430869' id='answer-label-430869' class=' answer label-45'><span class='answer'>Service design<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430870' \/><div class='watu-question-choice'><input type='radio' name='answer-103898[]' id='answer-id-430870' class='answer answer-45  answerof-103898' value='430870' \/>&nbsp;<label for='answer-id-430870' id='answer-label-430870' class=' answer label-45'><span class='answer'>Service transition<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType45' value='radio' class=''><\/div><div class='watu-question' id='question-46'><div class='question-content'><p><span class='watu_num'>46. <\/span>Which process is responsible for dealing with complaints, comments, and general enquiries from users?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103899' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430871' \/><div class='watu-question-choice'><input type='radio' name='answer-103899[]' id='answer-id-430871' class='answer answer-46  answerof-103899' value='430871' \/>&nbsp;<label for='answer-id-430871' id='answer-label-430871' class=' answer label-46'><span class='answer'>Service level management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430872' \/><div class='watu-question-choice'><input type='radio' name='answer-103899[]' id='answer-id-430872' class='answer answer-46  answerof-103899' value='430872' \/>&nbsp;<label for='answer-id-430872' id='answer-label-430872' class=' answer label-46'><span class='answer'>Service portfolio management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430873' \/><div class='watu-question-choice'><input type='radio' name='answer-103899[]' id='answer-id-430873' class='answer answer-46  answerof-103899' value='430873' \/>&nbsp;<label for='answer-id-430873' id='answer-label-430873' class=' answer label-46'><span class='answer'>Request fulfilment<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430874' \/><div class='watu-question-choice'><input type='radio' name='answer-103899[]' id='answer-id-430874' class='answer answer-46  answerof-103899' value='430874' \/>&nbsp;<label for='answer-id-430874' id='answer-label-430874' class=' answer label-46'><span class='answer'>Demand management<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType46' value='radio' class=''><\/div><div class='watu-question' id='question-47'><div class='question-content'><p><span class='watu_num'>47. <\/span>Which of the following BEST describes partners&#8217; in the phrase people, processes, products and partners&quot;?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103900' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430875' \/><div class='watu-question-choice'><input type='radio' name='answer-103900[]' id='answer-id-430875' class='answer answer-47  answerof-103900' value='430875' \/>&nbsp;<label for='answer-id-430875' id='answer-label-430875' class=' answer label-47'><span class='answer'>Suppliers, manufacturers and vendors<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430876' \/><div class='watu-question-choice'><input type='radio' name='answer-103900[]' id='answer-id-430876' class='answer answer-47  answerof-103900' value='430876' \/>&nbsp;<label for='answer-id-430876' id='answer-label-430876' class=' answer label-47'><span class='answer'>Customers<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430877' \/><div class='watu-question-choice'><input type='radio' name='answer-103900[]' id='answer-id-430877' class='answer answer-47  answerof-103900' value='430877' \/>&nbsp;<label for='answer-id-430877' id='answer-label-430877' class=' answer label-47'><span class='answer'>Internal departments<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430878' \/><div class='watu-question-choice'><input type='radio' name='answer-103900[]' id='answer-id-430878' class='answer answer-47  answerof-103900' value='430878' \/>&nbsp;<label for='answer-id-430878' id='answer-label-430878' class=' answer label-47'><span class='answer'>The facilities management function<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType47' value='radio' class=''><\/div><div class='watu-question' id='question-48'><div class='question-content'><p><span class='watu_num'>48. <\/span>Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103901' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430879' \/><div class='watu-question-choice'><input type='radio' name='answer-103901[]' id='answer-id-430879' class='answer answer-48  answerof-103901' value='430879' \/>&nbsp;<label for='answer-id-430879' id='answer-label-430879' class=' answer label-48'><span class='answer'>The service level management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430880' \/><div class='watu-question-choice'><input type='radio' name='answer-103901[]' id='answer-id-430880' class='answer answer-48  answerof-103901' value='430880' \/>&nbsp;<label for='answer-id-430880' id='answer-label-430880' class=' answer label-48'><span class='answer'>The IT service continuity management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430881' \/><div class='watu-question-choice'><input type='radio' name='answer-103901[]' id='answer-id-430881' class='answer answer-48  answerof-103901' value='430881' \/>&nbsp;<label for='answer-id-430881' id='answer-label-430881' class=' answer label-48'><span class='answer'>The service catalogue management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430882' \/><div class='watu-question-choice'><input type='radio' name='answer-103901[]' id='answer-id-430882' class='answer answer-48  answerof-103901' value='430882' \/>&nbsp;<label for='answer-id-430882' id='answer-label-430882' class=' answer label-48'><span class='answer'>The supplier management<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType48' value='radio' class=''><\/div><div class='watu-question' id='question-49'><div class='question-content'><p><span class='watu_num'>49. <\/span>The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103902' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430883' \/><div class='watu-question-choice'><input type='radio' name='answer-103902[]' id='answer-id-430883' class='answer answer-49  answerof-103902' value='430883' \/>&nbsp;<label for='answer-id-430883' id='answer-label-430883' class=' answer label-49'><span class='answer'>Data<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430884' \/><div class='watu-question-choice'><input type='radio' name='answer-103902[]' id='answer-id-430884' class='answer answer-49  answerof-103902' value='430884' \/>&nbsp;<label for='answer-id-430884' id='answer-label-430884' class=' answer label-49'><span class='answer'>Information<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430885' \/><div class='watu-question-choice'><input type='radio' name='answer-103902[]' id='answer-id-430885' class='answer answer-49  answerof-103902' value='430885' \/>&nbsp;<label for='answer-id-430885' id='answer-label-430885' class=' answer label-49'><span class='answer'>Knowledge<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430886' \/><div class='watu-question-choice'><input type='radio' name='answer-103902[]' id='answer-id-430886' class='answer answer-49  answerof-103902' value='430886' \/>&nbsp;<label for='answer-id-430886' id='answer-label-430886' class=' answer label-49'><span class='answer'>Governance<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType49' value='radio' class=''><\/div><div class='watu-question' id='question-50'><div class='question-content'><p><span class='watu_num'>50. <\/span>Which one of the following contains information that is passed to service transition to enable the implementation of a new service?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103903' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430887' \/><div class='watu-question-choice'><input type='radio' name='answer-103903[]' id='answer-id-430887' class='answer answer-50  answerof-103903' value='430887' \/>&nbsp;<label for='answer-id-430887' id='answer-label-430887' class=' answer label-50'><span class='answer'>A service option<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430888' \/><div class='watu-question-choice'><input type='radio' name='answer-103903[]' id='answer-id-430888' class='answer answer-50  answerof-103903' value='430888' \/>&nbsp;<label for='answer-id-430888' id='answer-label-430888' class=' answer label-50'><span class='answer'>A service transition package (STP)<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430889' \/><div class='watu-question-choice'><input type='radio' name='answer-103903[]' id='answer-id-430889' class='answer answer-50  answerof-103903' value='430889' \/>&nbsp;<label for='answer-id-430889' id='answer-label-430889' class=' answer label-50'><span class='answer'>A service design package (SDP)<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430890' \/><div class='watu-question-choice'><input type='radio' name='answer-103903[]' id='answer-id-430890' class='answer answer-50  answerof-103903' value='430890' \/>&nbsp;<label for='answer-id-430890' id='answer-label-430890' class=' answer label-50'><span class='answer'>A service charter<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType50' value='radio' class=''><\/div><div class='watu-question' id='question-51'><div class='question-content'><p><span class='watu_num'>51. <\/span>Responsibilities and dependencies for both parties<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103904' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430891' \/><div class='watu-question-choice'><input type='radio' name='answer-103904[]' id='answer-id-430891' class='answer answer-51  answerof-103904' value='430891' \/>&nbsp;<label for='answer-id-430891' id='answer-label-430891' class=' answer label-51'><span class='answer'>1 and 2 only<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430892' \/><div class='watu-question-choice'><input type='radio' name='answer-103904[]' id='answer-id-430892' class='answer answer-51  answerof-103904' value='430892' \/>&nbsp;<label for='answer-id-430892' id='answer-label-430892' class=' answer label-51'><span class='answer'>1 and 3 only<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430893' \/><div class='watu-question-choice'><input type='radio' name='answer-103904[]' id='answer-id-430893' class='answer answer-51  answerof-103904' value='430893' \/>&nbsp;<label for='answer-id-430893' id='answer-label-430893' class=' answer label-51'><span class='answer'>2 and 3 only<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430894' \/><div class='watu-question-choice'><input type='radio' name='answer-103904[]' id='answer-id-430894' class='answer answer-51  answerof-103904' value='430894' \/>&nbsp;<label for='answer-id-430894' id='answer-label-430894' class=' answer label-51'><span class='answer'>All of the above<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType51' value='radio' class=''><\/div><div class='watu-question' id='question-52'><div class='question-content'><p><span class='watu_num'>52. <\/span>Service transition contains detailed descriptions of which processes?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103905' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430895' \/><div class='watu-question-choice'><input type='radio' name='answer-103905[]' id='answer-id-430895' class='answer answer-52  answerof-103905' value='430895' \/>&nbsp;<label for='answer-id-430895' id='answer-label-430895' class=' answer label-52'><span class='answer'>Change management, service asset and configuration management, release and deployment management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430896' \/><div class='watu-question-choice'><input type='radio' name='answer-103905[]' id='answer-id-430896' class='answer answer-52  answerof-103905' value='430896' \/>&nbsp;<label for='answer-id-430896' id='answer-label-430896' class=' answer label-52'><span class='answer'>Change management, capacity management event management, service request management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430897' \/><div class='watu-question-choice'><input type='radio' name='answer-103905[]' id='answer-id-430897' class='answer answer-52  answerof-103905' value='430897' \/>&nbsp;<label for='answer-id-430897' id='answer-label-430897' class=' answer label-52'><span class='answer'>Service level management, service portfolio management, service asset and configuration management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430898' \/><div class='watu-question-choice'><input type='radio' name='answer-103905[]' id='answer-id-430898' class='answer answer-52  answerof-103905' value='430898' \/>&nbsp;<label for='answer-id-430898' id='answer-label-430898' class=' answer label-52'><span class='answer'>Service asset and configuration management, release and deployment management, request fulfillment<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType52' value='radio' class=''><\/div><div class='watu-question' id='question-53'><div class='question-content'><p><span class='watu_num'>53. <\/span>Which statement should NOT be part of the value proposition for Service Design?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103906' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430899' \/><div class='watu-question-choice'><input type='radio' name='answer-103906[]' id='answer-id-430899' class='answer answer-53  answerof-103906' value='430899' \/>&nbsp;<label for='answer-id-430899' id='answer-label-430899' class=' answer label-53'><span class='answer'>Reduced total cost of ownership<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430900' \/><div class='watu-question-choice'><input type='radio' name='answer-103906[]' id='answer-id-430900' class='answer answer-53  answerof-103906' value='430900' \/>&nbsp;<label for='answer-id-430900' id='answer-label-430900' class=' answer label-53'><span class='answer'>Improved quality of service<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430901' \/><div class='watu-question-choice'><input type='radio' name='answer-103906[]' id='answer-id-430901' class='answer answer-53  answerof-103906' value='430901' \/>&nbsp;<label for='answer-id-430901' id='answer-label-430901' class=' answer label-53'><span class='answer'>Improved Service alignment with business goals<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430902' \/><div class='watu-question-choice'><input type='radio' name='answer-103906[]' id='answer-id-430902' class='answer answer-53  answerof-103906' value='430902' \/>&nbsp;<label for='answer-id-430902' id='answer-label-430902' class=' answer label-53'><span class='answer'>Better balance of technical skills to support live services<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType53' value='radio' class=''><\/div><div class='watu-question' id='question-54'><div class='question-content'><p><span class='watu_num'>54. <\/span>What should a release policy include?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103907' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430903' \/><div class='watu-question-choice'><input type='radio' name='answer-103907[]' id='answer-id-430903' class='answer answer-54  answerof-103907' value='430903' \/>&nbsp;<label for='answer-id-430903' id='answer-label-430903' class=' answer label-54'><span class='answer'>The process owner and process manager for each type of release<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430904' \/><div class='watu-question-choice'><input type='radio' name='answer-103907[]' id='answer-id-430904' class='answer answer-54  answerof-103907' value='430904' \/>&nbsp;<label for='answer-id-430904' id='answer-label-430904' class=' answer label-54'><span class='answer'>The roles and responsibilities for incident and problem resolution<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430905' \/><div class='watu-question-choice'><input type='radio' name='answer-103907[]' id='answer-id-430905' class='answer answer-54  answerof-103907' value='430905' \/>&nbsp;<label for='answer-id-430905' id='answer-label-430905' class=' answer label-54'><span class='answer'>The naming convention and expected frequency of each type of release<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430906' \/><div class='watu-question-choice'><input type='radio' name='answer-103907[]' id='answer-id-430906' class='answer answer-54  answerof-103907' value='430906' \/>&nbsp;<label for='answer-id-430906' id='answer-label-430906' class=' answer label-54'><span class='answer'>The naming convention for all configuration items (CI) recorded in the configuration management system (CMS)<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType54' value='radio' class=''><\/div><div class='watu-question' id='question-55'><div class='question-content'><p><span class='watu_num'>55. <\/span>Change advisory board (CAB)<br \/>\n<br \/>Which one of the following is the BEST description of the items above?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103908' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430907' \/><div class='watu-question-choice'><input type='radio' name='answer-103908[]' id='answer-id-430907' class='answer answer-55  answerof-103908' value='430907' \/>&nbsp;<label for='answer-id-430907' id='answer-label-430907' class=' answer label-55'><span class='answer'>Job descriptions<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430908' \/><div class='watu-question-choice'><input type='radio' name='answer-103908[]' id='answer-id-430908' class='answer answer-55  answerof-103908' value='430908' \/>&nbsp;<label for='answer-id-430908' id='answer-label-430908' class=' answer label-55'><span class='answer'>Functions<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430909' \/><div class='watu-question-choice'><input type='radio' name='answer-103908[]' id='answer-id-430909' class='answer answer-55  answerof-103908' value='430909' \/>&nbsp;<label for='answer-id-430909' id='answer-label-430909' class=' answer label-55'><span class='answer'>Teams<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430910' \/><div class='watu-question-choice'><input type='radio' name='answer-103908[]' id='answer-id-430910' class='answer answer-55  answerof-103908' value='430910' \/>&nbsp;<label for='answer-id-430910' id='answer-label-430910' class=' answer label-55'><span class='answer'>Roles, people or groups<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType55' value='radio' class=''><\/div><div class='watu-question' id='question-56'><div class='question-content'><p><span class='watu_num'>56. <\/span>Hierarchic escalation is BEST described as?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103909' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430911' \/><div class='watu-question-choice'><input type='radio' name='answer-103909[]' id='answer-id-430911' class='answer answer-56  answerof-103909' value='430911' \/>&nbsp;<label for='answer-id-430911' id='answer-label-430911' class=' answer label-56'><span class='answer'>Notifying more senior levels of management about an incident<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430912' \/><div class='watu-question-choice'><input type='radio' name='answer-103909[]' id='answer-id-430912' class='answer answer-56  answerof-103909' value='430912' \/>&nbsp;<label for='answer-id-430912' id='answer-label-430912' class=' answer label-56'><span class='answer'>Passing an incident to people with a greater level of technical skill<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430913' \/><div class='watu-question-choice'><input type='radio' name='answer-103909[]' id='answer-id-430913' class='answer answer-56  answerof-103909' value='430913' \/>&nbsp;<label for='answer-id-430913' id='answer-label-430913' class=' answer label-56'><span class='answer'>Using more senior specialists than necessary to resolve an Incident to maintain customer satisfaction<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430914' \/><div class='watu-question-choice'><input type='radio' name='answer-103909[]' id='answer-id-430914' class='answer answer-56  answerof-103909' value='430914' \/>&nbsp;<label for='answer-id-430914' id='answer-label-430914' class=' answer label-56'><span class='answer'>Failing to meet the incident resolution times specified in a service level agreement<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType56' value='radio' class=''><\/div><div class='watu-question' id='question-57'><div class='question-content'><p><span class='watu_num'>57. <\/span>Which one of the following functions would be responsible for the management of a data centre?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103910' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430915' \/><div class='watu-question-choice'><input type='radio' name='answer-103910[]' id='answer-id-430915' class='answer answer-57  answerof-103910' value='430915' \/>&nbsp;<label for='answer-id-430915' id='answer-label-430915' class=' answer label-57'><span class='answer'>Technical management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430916' \/><div class='watu-question-choice'><input type='radio' name='answer-103910[]' id='answer-id-430916' class='answer answer-57  answerof-103910' value='430916' \/>&nbsp;<label for='answer-id-430916' id='answer-label-430916' class=' answer label-57'><span class='answer'>Service desk<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430917' \/><div class='watu-question-choice'><input type='radio' name='answer-103910[]' id='answer-id-430917' class='answer answer-57  answerof-103910' value='430917' \/>&nbsp;<label for='answer-id-430917' id='answer-label-430917' class=' answer label-57'><span class='answer'>Application management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430918' \/><div class='watu-question-choice'><input type='radio' name='answer-103910[]' id='answer-id-430918' class='answer answer-57  answerof-103910' value='430918' \/>&nbsp;<label for='answer-id-430918' id='answer-label-430918' class=' answer label-57'><span class='answer'>Facilities management<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType57' value='radio' class=''><\/div><div class='watu-question' id='question-58'><div class='question-content'><p><span class='watu_num'>58. <\/span>Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103911' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430919' \/><div class='watu-question-choice'><input type='radio' name='answer-103911[]' id='answer-id-430919' class='answer answer-58  answerof-103911' value='430919' \/>&nbsp;<label for='answer-id-430919' id='answer-label-430919' class=' answer label-58'><span class='answer'>RACI model<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430920' \/><div class='watu-question-choice'><input type='radio' name='answer-103911[]' id='answer-id-430920' class='answer answer-58  answerof-103911' value='430920' \/>&nbsp;<label for='answer-id-430920' id='answer-label-430920' class=' answer label-58'><span class='answer'>Incident model<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430921' \/><div class='watu-question-choice'><input type='radio' name='answer-103911[]' id='answer-id-430921' class='answer answer-58  answerof-103911' value='430921' \/>&nbsp;<label for='answer-id-430921' id='answer-label-430921' class=' answer label-58'><span class='answer'>Continual service improvement (CSI) approach<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430922' \/><div class='watu-question-choice'><input type='radio' name='answer-103911[]' id='answer-id-430922' class='answer answer-58  answerof-103911' value='430922' \/>&nbsp;<label for='answer-id-430922' id='answer-label-430922' class=' answer label-58'><span class='answer'>The Deming Cycle<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType58' value='radio' class=''><\/div><div class='watu-question' id='question-59'><div class='question-content'><p><span class='watu_num'>59. <\/span>Which process will regularly anal0yse incident data to identify discernible trends?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103912' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430923' \/><div class='watu-question-choice'><input type='radio' name='answer-103912[]' id='answer-id-430923' class='answer answer-59  answerof-103912' value='430923' \/>&nbsp;<label for='answer-id-430923' id='answer-label-430923' class=' answer label-59'><span class='answer'>Service level management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430924' \/><div class='watu-question-choice'><input type='radio' name='answer-103912[]' id='answer-id-430924' class='answer answer-59  answerof-103912' value='430924' \/>&nbsp;<label for='answer-id-430924' id='answer-label-430924' class=' answer label-59'><span class='answer'>Problem management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430925' \/><div class='watu-question-choice'><input type='radio' name='answer-103912[]' id='answer-id-430925' class='answer answer-59  answerof-103912' value='430925' \/>&nbsp;<label for='answer-id-430925' id='answer-label-430925' class=' answer label-59'><span class='answer'>Change management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430926' \/><div class='watu-question-choice'><input type='radio' name='answer-103912[]' id='answer-id-430926' class='answer answer-59  answerof-103912' value='430926' \/>&nbsp;<label for='answer-id-430926' id='answer-label-430926' class=' answer label-59'><span class='answer'>Event management<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType59' value='radio' class=''><\/div><div class='watu-question' id='question-60'><div class='question-content'><p><span class='watu_num'>60. <\/span>Which is the correct definition of a customer facing service?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103913' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430927' \/><div class='watu-question-choice'><input type='radio' name='answer-103913[]' id='answer-id-430927' class='answer answer-60  answerof-103913' value='430927' \/>&nbsp;<label for='answer-id-430927' id='answer-label-430927' class=' answer label-60'><span class='answer'>One which directly supports the business processes of customers<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430928' \/><div class='watu-question-choice'><input type='radio' name='answer-103913[]' id='answer-id-430928' class='answer answer-60  answerof-103913' value='430928' \/>&nbsp;<label for='answer-id-430928' id='answer-label-430928' class=' answer label-60'><span class='answer'>A service that cannot be allowed to fail<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430929' \/><div class='watu-question-choice'><input type='radio' name='answer-103913[]' id='answer-id-430929' class='answer answer-60  answerof-103913' value='430929' \/>&nbsp;<label for='answer-id-430929' id='answer-label-430929' class=' answer label-60'><span class='answer'>One which is not covered by a service level agreement<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430930' \/><div class='watu-question-choice'><input type='radio' name='answer-103913[]' id='answer-id-430930' class='answer answer-60  answerof-103913' value='430930' \/>&nbsp;<label for='answer-id-430930' id='answer-label-430930' class=' answer label-60'><span class='answer'>A service not directly used by the business<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType60' value='radio' class=''><\/div><div class='watu-question' id='question-61'><div class='question-content'><p><span class='watu_num'>61. <\/span>Which one of the following is the BEST definition of the term service management?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103914' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430931' \/><div class='watu-question-choice'><input type='radio' name='answer-103914[]' id='answer-id-430931' class='answer answer-61  answerof-103914' value='430931' \/>&nbsp;<label for='answer-id-430931' id='answer-label-430931' class=' answer label-61'><span class='answer'>A set of specialized organizational capabilities for providing value to customers in the form of services<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430932' \/><div class='watu-question-choice'><input type='radio' name='answer-103914[]' id='answer-id-430932' class='answer answer-61  answerof-103914' value='430932' \/>&nbsp;<label for='answer-id-430932' id='answer-label-430932' class=' answer label-61'><span class='answer'>A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430933' \/><div class='watu-question-choice'><input type='radio' name='answer-103914[]' id='answer-id-430933' class='answer answer-61  answerof-103914' value='430933' \/>&nbsp;<label for='answer-id-430933' id='answer-label-430933' class=' answer label-61'><span class='answer'>The management of functions within an organization to perform certain activities<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430934' \/><div class='watu-question-choice'><input type='radio' name='answer-103914[]' id='answer-id-430934' class='answer answer-61  answerof-103914' value='430934' \/>&nbsp;<label for='answer-id-430934' id='answer-label-430934' class=' answer label-61'><span class='answer'>Units of organizations with roles to perform certain activities<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType61' value='radio' class=''><\/div><div class='watu-question' id='question-62'><div class='question-content'><p><span class='watu_num'>62. <\/span>Which of the following is NOT a valid objective of problem management?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103915' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430935' \/><div class='watu-question-choice'><input type='radio' name='answer-103915[]' id='answer-id-430935' class='answer answer-62  answerof-103915' value='430935' \/>&nbsp;<label for='answer-id-430935' id='answer-label-430935' class=' answer label-62'><span class='answer'>To prevent problems and their resultant Incidents<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430936' \/><div class='watu-question-choice'><input type='radio' name='answer-103915[]' id='answer-id-430936' class='answer answer-62  answerof-103915' value='430936' \/>&nbsp;<label for='answer-id-430936' id='answer-label-430936' class=' answer label-62'><span class='answer'>To manage problems throughout their lifecycle<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430937' \/><div class='watu-question-choice'><input type='radio' name='answer-103915[]' id='answer-id-430937' class='answer answer-62  answerof-103915' value='430937' \/>&nbsp;<label for='answer-id-430937' id='answer-label-430937' class=' answer label-62'><span class='answer'>To restore service to a user<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430938' \/><div class='watu-question-choice'><input type='radio' name='answer-103915[]' id='answer-id-430938' class='answer answer-62  answerof-103915' value='430938' \/>&nbsp;<label for='answer-id-430938' id='answer-label-430938' class=' answer label-62'><span class='answer'>To eliminate recurring incidents<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType62' value='radio' class=''><\/div><div class='watu-question' id='question-63'><div class='question-content'><p><span class='watu_num'>63. <\/span>Which one of the following is an objective of service catalogue management?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103916' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430939' \/><div class='watu-question-choice'><input type='radio' name='answer-103916[]' id='answer-id-430939' class='answer answer-63  answerof-103916' value='430939' \/>&nbsp;<label for='answer-id-430939' id='answer-label-430939' class=' answer label-63'><span class='answer'>Negotiating and agreeing service level agreement<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430940' \/><div class='watu-question-choice'><input type='radio' name='answer-103916[]' id='answer-id-430940' class='answer answer-63  answerof-103916' value='430940' \/>&nbsp;<label for='answer-id-430940' id='answer-label-430940' class=' answer label-63'><span class='answer'>Negotiating and agreeing operational level agreements<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430941' \/><div class='watu-question-choice'><input type='radio' name='answer-103916[]' id='answer-id-430941' class='answer answer-63  answerof-103916' value='430941' \/>&nbsp;<label for='answer-id-430941' id='answer-label-430941' class=' answer label-63'><span class='answer'>Ensuring that the service catalogue is made available to those approved to access it<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430942' \/><div class='watu-question-choice'><input type='radio' name='answer-103916[]' id='answer-id-430942' class='answer answer-63  answerof-103916' value='430942' \/>&nbsp;<label for='answer-id-430942' id='answer-label-430942' class=' answer label-63'><span class='answer'>Only ensuring that adequate technical resources are available<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType63' value='radio' class=''><\/div><div class='watu-question' id='question-64'><div class='question-content'><p><span class='watu_num'>64. <\/span>Which of the following statements BEST describes the aims of release and deployment management?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103917' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430943' \/><div class='watu-question-choice'><input type='radio' name='answer-103917[]' id='answer-id-430943' class='answer answer-64  answerof-103917' value='430943' \/>&nbsp;<label for='answer-id-430943' id='answer-label-430943' class=' answer label-64'><span class='answer'>To build, test and deliver the capability to provide the services specified by service design<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430944' \/><div class='watu-question-choice'><input type='radio' name='answer-103917[]' id='answer-id-430944' class='answer answer-64  answerof-103917' value='430944' \/>&nbsp;<label for='answer-id-430944' id='answer-label-430944' class=' answer label-64'><span class='answer'>To ensure that each release package specified by service design consists of a set of related assets and service components<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430945' \/><div class='watu-question-choice'><input type='radio' name='answer-103917[]' id='answer-id-430945' class='answer answer-64  answerof-103917' value='430945' \/>&nbsp;<label for='answer-id-430945' id='answer-label-430945' class=' answer label-64'><span class='answer'>To ensure that all changes can be tracked, tested and verified if appropriate<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430946' \/><div class='watu-question-choice'><input type='radio' name='answer-103917[]' id='answer-id-430946' class='answer answer-64  answerof-103917' value='430946' \/>&nbsp;<label for='answer-id-430946' id='answer-label-430946' class=' answer label-64'><span class='answer'>To record and manage deviations, risks and issues related to the new or changed service<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType64' value='radio' class=''><\/div><div class='watu-question' id='question-65'><div class='question-content'><p><span class='watu_num'>65. <\/span>Which one of the following activities are carried out during the &quot;Where do we want to be?&quot; step of the continual service improvement (CSI) approach?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103918' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430947' \/><div class='watu-question-choice'><input type='radio' name='answer-103918[]' id='answer-id-430947' class='answer answer-65  answerof-103918' value='430947' \/>&nbsp;<label for='answer-id-430947' id='answer-label-430947' class=' answer label-65'><span class='answer'>Implementing service and process improvements<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430948' \/><div class='watu-question-choice'><input type='radio' name='answer-103918[]' id='answer-id-430948' class='answer answer-65  answerof-103918' value='430948' \/>&nbsp;<label for='answer-id-430948' id='answer-label-430948' class=' answer label-65'><span class='answer'>Reviewing measurements and metrics<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430949' \/><div class='watu-question-choice'><input type='radio' name='answer-103918[]' id='answer-id-430949' class='answer answer-65  answerof-103918' value='430949' \/>&nbsp;<label for='answer-id-430949' id='answer-label-430949' class=' answer label-65'><span class='answer'>Creating a baseline<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430950' \/><div class='watu-question-choice'><input type='radio' name='answer-103918[]' id='answer-id-430950' class='answer answer-65  answerof-103918' value='430950' \/>&nbsp;<label for='answer-id-430950' id='answer-label-430950' class=' answer label-65'><span class='answer'>Defining measurable targets<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType65' value='radio' class=''><\/div><div class='watu-question' id='question-66'><div class='question-content'><p><span class='watu_num'>66. <\/span>Which one of the following can help determine the level of impact of a problem?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103919' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430951' \/><div class='watu-question-choice'><input type='radio' name='answer-103919[]' id='answer-id-430951' class='answer answer-66  answerof-103919' value='430951' \/>&nbsp;<label for='answer-id-430951' id='answer-label-430951' class=' answer label-66'><span class='answer'>Definitive media library (DML)<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430952' \/><div class='watu-question-choice'><input type='radio' name='answer-103919[]' id='answer-id-430952' class='answer answer-66  answerof-103919' value='430952' \/>&nbsp;<label for='answer-id-430952' id='answer-label-430952' class=' answer label-66'><span class='answer'>Configuration management system (CMS)<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430953' \/><div class='watu-question-choice'><input type='radio' name='answer-103919[]' id='answer-id-430953' class='answer answer-66  answerof-103919' value='430953' \/>&nbsp;<label for='answer-id-430953' id='answer-label-430953' class=' answer label-66'><span class='answer'>Statement of requirements (SOR)<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430954' \/><div class='watu-question-choice'><input type='radio' name='answer-103919[]' id='answer-id-430954' class='answer answer-66  answerof-103919' value='430954' \/>&nbsp;<label for='answer-id-430954' id='answer-label-430954' class=' answer label-66'><span class='answer'>Standard operating procedures (SOP)<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType66' value='radio' class=''><\/div><div class='watu-question' id='question-67'><div class='question-content'><p><span class='watu_num'>67. <\/span>The effective management of risk requires specific types of action.<br \/>\n<br \/>Which of the following pairs of actions would be BEST to manage risk?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103920' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430955' \/><div class='watu-question-choice'><input type='radio' name='answer-103920[]' id='answer-id-430955' class='answer answer-67  answerof-103920' value='430955' \/>&nbsp;<label for='answer-id-430955' id='answer-label-430955' class=' answer label-67'><span class='answer'>Training in risk management for all staff and identification of risks<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430956' \/><div class='watu-question-choice'><input type='radio' name='answer-103920[]' id='answer-id-430956' class='answer answer-67  answerof-103920' value='430956' \/>&nbsp;<label for='answer-id-430956' id='answer-label-430956' class=' answer label-67'><span class='answer'>Identification of risk, analysis and management of the exposure to risk<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430957' \/><div class='watu-question-choice'><input type='radio' name='answer-103920[]' id='answer-id-430957' class='answer answer-67  answerof-103920' value='430957' \/>&nbsp;<label for='answer-id-430957' id='answer-label-430957' class=' answer label-67'><span class='answer'>Control of exposure to risk and investment of capital<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430958' \/><div class='watu-question-choice'><input type='radio' name='answer-103920[]' id='answer-id-430958' class='answer answer-67  answerof-103920' value='430958' \/>&nbsp;<label for='answer-id-430958' id='answer-label-430958' class=' answer label-67'><span class='answer'>Training of all staff and investment of capital<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType67' value='radio' class=''><\/div><div class='watu-question' id='question-68'><div class='question-content'><p><span class='watu_num'>68. <\/span>Which of the following is an enabler of best practice?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103921' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430959' \/><div class='watu-question-choice'><input type='radio' name='answer-103921[]' id='answer-id-430959' class='answer answer-68  answerof-103921' value='430959' \/>&nbsp;<label for='answer-id-430959' id='answer-label-430959' class=' answer label-68'><span class='answer'>Standards<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430960' \/><div class='watu-question-choice'><input type='radio' name='answer-103921[]' id='answer-id-430960' class='answer answer-68  answerof-103921' value='430960' \/>&nbsp;<label for='answer-id-430960' id='answer-label-430960' class=' answer label-68'><span class='answer'>Technology<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430961' \/><div class='watu-question-choice'><input type='radio' name='answer-103921[]' id='answer-id-430961' class='answer answer-68  answerof-103921' value='430961' \/>&nbsp;<label for='answer-id-430961' id='answer-label-430961' class=' answer label-68'><span class='answer'>Academic research<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430962' \/><div class='watu-question-choice'><input type='radio' name='answer-103921[]' id='answer-id-430962' class='answer answer-68  answerof-103921' value='430962' \/>&nbsp;<label for='answer-id-430962' id='answer-label-430962' class=' answer label-68'><span class='answer'>Internal experience<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType68' value='radio' class=''><\/div><div class='watu-question' id='question-69'><div class='question-content'><p><span class='watu_num'>69. <\/span>Service design emphasizes the importance of the &quot;Four Ps&quot;. These &quot;Four Ps&quot; include Partners, People, Processes and one other &quot;P&quot;.<br \/>\n<br \/>Which of the following is the additional &quot;P&quot;?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103922' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430963' \/><div class='watu-question-choice'><input type='radio' name='answer-103922[]' id='answer-id-430963' class='answer answer-69  answerof-103922' value='430963' \/>&nbsp;<label for='answer-id-430963' id='answer-label-430963' class=' answer label-69'><span class='answer'>Profit<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430964' \/><div class='watu-question-choice'><input type='radio' name='answer-103922[]' id='answer-id-430964' class='answer answer-69  answerof-103922' value='430964' \/>&nbsp;<label for='answer-id-430964' id='answer-label-430964' class=' answer label-69'><span class='answer'>Preparation<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430965' \/><div class='watu-question-choice'><input type='radio' name='answer-103922[]' id='answer-id-430965' class='answer answer-69  answerof-103922' value='430965' \/>&nbsp;<label for='answer-id-430965' id='answer-label-430965' class=' answer label-69'><span class='answer'>Products<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430966' \/><div class='watu-question-choice'><input type='radio' name='answer-103922[]' id='answer-id-430966' class='answer answer-69  answerof-103922' value='430966' \/>&nbsp;<label for='answer-id-430966' id='answer-label-430966' class=' answer label-69'><span class='answer'>Potential<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType69' value='radio' class=''><\/div><div class='watu-question' id='question-70'><div class='question-content'><p><span class='watu_num'>70. <\/span>Which of the following is NOT one of the five individual aspects of service design?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103923' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430967' \/><div class='watu-question-choice'><input type='radio' name='answer-103923[]' id='answer-id-430967' class='answer answer-70  answerof-103923' value='430967' \/>&nbsp;<label for='answer-id-430967' id='answer-label-430967' class=' answer label-70'><span class='answer'>The design of the service portfolio, including the service catalogue<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430968' \/><div class='watu-question-choice'><input type='radio' name='answer-103923[]' id='answer-id-430968' class='answer answer-70  answerof-103923' value='430968' \/>&nbsp;<label for='answer-id-430968' id='answer-label-430968' class=' answer label-70'><span class='answer'>The design of new or changed services<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430969' \/><div class='watu-question-choice'><input type='radio' name='answer-103923[]' id='answer-id-430969' class='answer answer-70  answerof-103923' value='430969' \/>&nbsp;<label for='answer-id-430969' id='answer-label-430969' class=' answer label-70'><span class='answer'>The design of market spaces<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430970' \/><div class='watu-question-choice'><input type='radio' name='answer-103923[]' id='answer-id-430970' class='answer answer-70  answerof-103923' value='430970' \/>&nbsp;<label for='answer-id-430970' id='answer-label-430970' class=' answer label-70'><span class='answer'>The design of the technology architectures<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType70' value='radio' class=''><\/div><div class='watu-question' id='question-71'><div class='question-content'><p><span class='watu_num'>71. <\/span>Where would you expect incident resolution targets to be documented?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103924' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430971' \/><div class='watu-question-choice'><input type='radio' name='answer-103924[]' id='answer-id-430971' class='answer answer-71  answerof-103924' value='430971' \/>&nbsp;<label for='answer-id-430971' id='answer-label-430971' class=' answer label-71'><span class='answer'>A service level agreement (SLA)<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430972' \/><div class='watu-question-choice'><input type='radio' name='answer-103924[]' id='answer-id-430972' class='answer answer-71  answerof-103924' value='430972' \/>&nbsp;<label for='answer-id-430972' id='answer-label-430972' class=' answer label-71'><span class='answer'>A request for change (RFC)<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430973' \/><div class='watu-question-choice'><input type='radio' name='answer-103924[]' id='answer-id-430973' class='answer answer-71  answerof-103924' value='430973' \/>&nbsp;<label for='answer-id-430973' id='answer-label-430973' class=' answer label-71'><span class='answer'>The service portfolio<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430974' \/><div class='watu-question-choice'><input type='radio' name='answer-103924[]' id='answer-id-430974' class='answer answer-71  answerof-103924' value='430974' \/>&nbsp;<label for='answer-id-430974' id='answer-label-430974' class=' answer label-71'><span class='answer'>A service description<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType71' value='radio' class=''><\/div><div class='watu-question' id='question-72'><div class='question-content'><p><span class='watu_num'>72. <\/span>Reduction in the duration and frequency of service outages<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103925' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430975' \/><div class='watu-question-choice'><input type='radio' name='answer-103925[]' id='answer-id-430975' class='answer answer-72  answerof-103925' value='430975' \/>&nbsp;<label for='answer-id-430975' id='answer-label-430975' class=' answer label-72'><span class='answer'>All of the above<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430976' \/><div class='watu-question-choice'><input type='radio' name='answer-103925[]' id='answer-id-430976' class='answer answer-72  answerof-103925' value='430976' \/>&nbsp;<label for='answer-id-430976' id='answer-label-430976' class=' answer label-72'><span class='answer'>1 and 3 only<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430977' \/><div class='watu-question-choice'><input type='radio' name='answer-103925[]' id='answer-id-430977' class='answer answer-72  answerof-103925' value='430977' \/>&nbsp;<label for='answer-id-430977' id='answer-label-430977' class=' answer label-72'><span class='answer'>1 and 2 only<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430978' \/><div class='watu-question-choice'><input type='radio' name='answer-103925[]' id='answer-id-430978' class='answer answer-72  answerof-103925' value='430978' \/>&nbsp;<label for='answer-id-430978' id='answer-label-430978' class=' answer label-72'><span class='answer'>2 and 3 only<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType72' value='radio' class=''><\/div><div class='watu-question' id='question-73'><div class='question-content'><p><span class='watu_num'>73. <\/span>What are the categories of event described in the ITIL service operation book?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103926' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430979' \/><div class='watu-question-choice'><input type='radio' name='answer-103926[]' id='answer-id-430979' class='answer answer-73  answerof-103926' value='430979' \/>&nbsp;<label for='answer-id-430979' id='answer-label-430979' class=' answer label-73'><span class='answer'>Informational, scheduled, normal<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430980' \/><div class='watu-question-choice'><input type='radio' name='answer-103926[]' id='answer-id-430980' class='answer answer-73  answerof-103926' value='430980' \/>&nbsp;<label for='answer-id-430980' id='answer-label-430980' class=' answer label-73'><span class='answer'>Scheduled, unscheduled, emergency<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430981' \/><div class='watu-question-choice'><input type='radio' name='answer-103926[]' id='answer-id-430981' class='answer answer-73  answerof-103926' value='430981' \/>&nbsp;<label for='answer-id-430981' id='answer-label-430981' class=' answer label-73'><span class='answer'>Informational, warning, exception<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430982' \/><div class='watu-question-choice'><input type='radio' name='answer-103926[]' id='answer-id-430982' class='answer answer-73  answerof-103926' value='430982' \/>&nbsp;<label for='answer-id-430982' id='answer-label-430982' class=' answer label-73'><span class='answer'>Warning, reactive, proactive<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType73' value='radio' class=''><\/div><div class='watu-question' id='question-74'><div class='question-content'><p><span class='watu_num'>74. <\/span>Performing all activities involved in a process<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103927' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430983' \/><div class='watu-question-choice'><input type='radio' name='answer-103927[]' id='answer-id-430983' class='answer answer-74  answerof-103927' value='430983' \/>&nbsp;<label for='answer-id-430983' id='answer-label-430983' class=' answer label-74'><span class='answer'>2, 3 and 4 only<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430984' \/><div class='watu-question-choice'><input type='radio' name='answer-103927[]' id='answer-id-430984' class='answer answer-74  answerof-103927' value='430984' \/>&nbsp;<label for='answer-id-430984' id='answer-label-430984' class=' answer label-74'><span class='answer'>All of the above<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430985' \/><div class='watu-question-choice'><input type='radio' name='answer-103927[]' id='answer-id-430985' class='answer answer-74  answerof-103927' value='430985' \/>&nbsp;<label for='answer-id-430985' id='answer-label-430985' class=' answer label-74'><span class='answer'>1, 2 and 3 only<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430986' \/><div class='watu-question-choice'><input type='radio' name='answer-103927[]' id='answer-id-430986' class='answer answer-74  answerof-103927' value='430986' \/>&nbsp;<label for='answer-id-430986' id='answer-label-430986' class=' answer label-74'><span class='answer'>1, 2 and 4 only<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType74' value='radio' class=''><\/div><div class='watu-question' id='question-75'><div class='question-content'><p><span class='watu_num'>75. <\/span>Which one of the following is concerned with policy and direction?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103928' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430987' \/><div class='watu-question-choice'><input type='radio' name='answer-103928[]' id='answer-id-430987' class='answer answer-75  answerof-103928' value='430987' \/>&nbsp;<label for='answer-id-430987' id='answer-label-430987' class=' answer label-75'><span class='answer'>Capacity management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430988' \/><div class='watu-question-choice'><input type='radio' name='answer-103928[]' id='answer-id-430988' class='answer answer-75  answerof-103928' value='430988' \/>&nbsp;<label for='answer-id-430988' id='answer-label-430988' class=' answer label-75'><span class='answer'>Governance<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430989' \/><div class='watu-question-choice'><input type='radio' name='answer-103928[]' id='answer-id-430989' class='answer answer-75  answerof-103928' value='430989' \/>&nbsp;<label for='answer-id-430989' id='answer-label-430989' class=' answer label-75'><span class='answer'>Service design<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430990' \/><div class='watu-question-choice'><input type='radio' name='answer-103928[]' id='answer-id-430990' class='answer answer-75  answerof-103928' value='430990' \/>&nbsp;<label for='answer-id-430990' id='answer-label-430990' class=' answer label-75'><span class='answer'>Service level management<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType75' value='radio' class=''><\/div><div class='watu-question' id='question-76'><div class='question-content'><p><span class='watu_num'>76. <\/span>The processes<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103929' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430991' \/><div class='watu-question-choice'><input type='radio' name='answer-103929[]' id='answer-id-430991' class='answer answer-76  answerof-103929' value='430991' \/>&nbsp;<label for='answer-id-430991' id='answer-label-430991' class=' answer label-76'><span class='answer'>1, 2 and 3 only<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430992' \/><div class='watu-question-choice'><input type='radio' name='answer-103929[]' id='answer-id-430992' class='answer answer-76  answerof-103929' value='430992' \/>&nbsp;<label for='answer-id-430992' id='answer-label-430992' class=' answer label-76'><span class='answer'>1, 3 and 4 only<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430993' \/><div class='watu-question-choice'><input type='radio' name='answer-103929[]' id='answer-id-430993' class='answer answer-76  answerof-103929' value='430993' \/>&nbsp;<label for='answer-id-430993' id='answer-label-430993' class=' answer label-76'><span class='answer'>2, 3 and 4 only<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430994' \/><div class='watu-question-choice'><input type='radio' name='answer-103929[]' id='answer-id-430994' class='answer answer-76  answerof-103929' value='430994' \/>&nbsp;<label for='answer-id-430994' id='answer-label-430994' class=' answer label-76'><span class='answer'>All of the above<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType76' value='radio' class=''><\/div><div class='watu-question' id='question-77'><div class='question-content'><p><span class='watu_num'>77. <\/span>Which of the following is the best definition of IT service management?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103930' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430995' \/><div class='watu-question-choice'><input type='radio' name='answer-103930[]' id='answer-id-430995' class='answer answer-77  answerof-103930' value='430995' \/>&nbsp;<label for='answer-id-430995' id='answer-label-430995' class=' answer label-77'><span class='answer'>An internal service provider that is embedded within a business unit<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430996' \/><div class='watu-question-choice'><input type='radio' name='answer-103930[]' id='answer-id-430996' class='answer answer-77  answerof-103930' value='430996' \/>&nbsp;<label for='answer-id-430996' id='answer-label-430996' class=' answer label-77'><span class='answer'>A complete set of all the documentation required to deliver world class services to customers<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430997' \/><div class='watu-question-choice'><input type='radio' name='answer-103930[]' id='answer-id-430997' class='answer answer-77  answerof-103930' value='430997' \/>&nbsp;<label for='answer-id-430997' id='answer-label-430997' class=' answer label-77'><span class='answer'>Technical implementation of supporting IT infrastructure components<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430998' \/><div class='watu-question-choice'><input type='radio' name='answer-103930[]' id='answer-id-430998' class='answer answer-77  answerof-103930' value='430998' \/>&nbsp;<label for='answer-id-430998' id='answer-label-430998' class=' answer label-77'><span class='answer'>The implementation and management of quality IT services that meet business needs<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType77' value='radio' class=''><\/div><div class='watu-question' id='question-78'><div class='question-content'><p><span class='watu_num'>78. <\/span>Which of the following is service transition planning and support NOT responsible for?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103931' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='430999' \/><div class='watu-question-choice'><input type='radio' name='answer-103931[]' id='answer-id-430999' class='answer answer-78  answerof-103931' value='430999' \/>&nbsp;<label for='answer-id-430999' id='answer-label-430999' class=' answer label-78'><span class='answer'>Prioritizing conflicts for service transition resources<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431000' \/><div class='watu-question-choice'><input type='radio' name='answer-103931[]' id='answer-id-431000' class='answer answer-78  answerof-103931' value='431000' \/>&nbsp;<label for='answer-id-431000' id='answer-label-431000' class=' answer label-78'><span class='answer'>Coordinating the efforts required to manage multiple simultaneous transitions<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431001' \/><div class='watu-question-choice'><input type='radio' name='answer-103931[]' id='answer-id-431001' class='answer answer-78  answerof-103931' value='431001' \/>&nbsp;<label for='answer-id-431001' id='answer-label-431001' class=' answer label-78'><span class='answer'>Maintaining policies, standards and models for service transition activities and processes<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431002' \/><div class='watu-question-choice'><input type='radio' name='answer-103931[]' id='answer-id-431002' class='answer answer-78  answerof-103931' value='431002' \/>&nbsp;<label for='answer-id-431002' id='answer-label-431002' class=' answer label-78'><span class='answer'>Detailed planning of the build and test of individual changes<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType78' value='radio' class=''><\/div><div class='watu-question' id='question-79'><div class='question-content'><p><span class='watu_num'>79. <\/span>What are underpinning contracts used to document?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103932' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431003' \/><div class='watu-question-choice'><input type='radio' name='answer-103932[]' id='answer-id-431003' class='answer answer-79  answerof-103932' value='431003' \/>&nbsp;<label for='answer-id-431003' id='answer-label-431003' class=' answer label-79'><span class='answer'>The provision of IT services or business services by a service provider<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431004' \/><div class='watu-question-choice'><input type='radio' name='answer-103932[]' id='answer-id-431004' class='answer answer-79  answerof-103932' value='431004' \/>&nbsp;<label for='answer-id-431004' id='answer-label-431004' class=' answer label-79'><span class='answer'>The provision of goods and services by third party suppliers<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431005' \/><div class='watu-question-choice'><input type='radio' name='answer-103932[]' id='answer-id-431005' class='answer answer-79  answerof-103932' value='431005' \/>&nbsp;<label for='answer-id-431005' id='answer-label-431005' class=' answer label-79'><span class='answer'>Service levels that have been agreed between the internal service provider and their customer<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431006' \/><div class='watu-question-choice'><input type='radio' name='answer-103932[]' id='answer-id-431006' class='answer answer-79  answerof-103932' value='431006' \/>&nbsp;<label for='answer-id-431006' id='answer-label-431006' class=' answer label-79'><span class='answer'>Metrics and critical success factors (CSFs) for internal support teams<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType79' value='radio' class=''><\/div><div class='watu-question' id='question-80'><div class='question-content'><p><span class='watu_num'>80. <\/span>In which document would you expect to see an overview of actual service achievements against targets?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103933' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431007' \/><div class='watu-question-choice'><input type='radio' name='answer-103933[]' id='answer-id-431007' class='answer answer-80  answerof-103933' value='431007' \/>&nbsp;<label for='answer-id-431007' id='answer-label-431007' class=' answer label-80'><span class='answer'>Operational level agreement(OLA)<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431008' \/><div class='watu-question-choice'><input type='radio' name='answer-103933[]' id='answer-id-431008' class='answer answer-80  answerof-103933' value='431008' \/>&nbsp;<label for='answer-id-431008' id='answer-label-431008' class=' answer label-80'><span class='answer'>Capacity plan<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431009' \/><div class='watu-question-choice'><input type='radio' name='answer-103933[]' id='answer-id-431009' class='answer answer-80  answerof-103933' value='431009' \/>&nbsp;<label for='answer-id-431009' id='answer-label-431009' class=' answer label-80'><span class='answer'>Service level agreement(SLA)<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431010' \/><div class='watu-question-choice'><input type='radio' name='answer-103933[]' id='answer-id-431010' class='answer answer-80  answerof-103933' value='431010' \/>&nbsp;<label for='answer-id-431010' id='answer-label-431010' class=' answer label-80'><span class='answer'>SLA monitoring chart(SLAM)<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType80' value='radio' class=''><\/div><div class='watu-question' id='question-81'><div class='question-content'><p><span class='watu_num'>81. <\/span>Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103934' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431011' \/><div class='watu-question-choice'><input type='radio' name='answer-103934[]' id='answer-id-431011' class='answer answer-81  answerof-103934' value='431011' \/>&nbsp;<label for='answer-id-431011' id='answer-label-431011' class=' answer label-81'><span class='answer'>The IT director<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431012' \/><div class='watu-question-choice'><input type='radio' name='answer-103934[]' id='answer-id-431012' class='answer answer-81  answerof-103934' value='431012' \/>&nbsp;<label for='answer-id-431012' id='answer-label-431012' class=' answer label-81'><span class='answer'>The process owner<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431013' \/><div class='watu-question-choice'><input type='radio' name='answer-103934[]' id='answer-id-431013' class='answer answer-81  answerof-103934' value='431013' \/>&nbsp;<label for='answer-id-431013' id='answer-label-431013' class=' answer label-81'><span class='answer'>The service owner<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431014' \/><div class='watu-question-choice'><input type='radio' name='answer-103934[]' id='answer-id-431014' class='answer answer-81  answerof-103934' value='431014' \/>&nbsp;<label for='answer-id-431014' id='answer-label-431014' class=' answer label-81'><span class='answer'>The customer<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType81' value='radio' class=''><\/div><div class='watu-question' id='question-82'><div class='question-content'><p><span class='watu_num'>82. <\/span>Which process is responsible for ensuring that appropriate testing takes place?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103935' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431015' \/><div class='watu-question-choice'><input type='radio' name='answer-103935[]' id='answer-id-431015' class='answer answer-82  answerof-103935' value='431015' \/>&nbsp;<label for='answer-id-431015' id='answer-label-431015' class=' answer label-82'><span class='answer'>Knowledge management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431016' \/><div class='watu-question-choice'><input type='radio' name='answer-103935[]' id='answer-id-431016' class='answer answer-82  answerof-103935' value='431016' \/>&nbsp;<label for='answer-id-431016' id='answer-label-431016' class=' answer label-82'><span class='answer'>Release and deployment management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431017' \/><div class='watu-question-choice'><input type='radio' name='answer-103935[]' id='answer-id-431017' class='answer answer-82  answerof-103935' value='431017' \/>&nbsp;<label for='answer-id-431017' id='answer-label-431017' class=' answer label-82'><span class='answer'>Service asset and configuration management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431018' \/><div class='watu-question-choice'><input type='radio' name='answer-103935[]' id='answer-id-431018' class='answer answer-82  answerof-103935' value='431018' \/>&nbsp;<label for='answer-id-431018' id='answer-label-431018' class=' answer label-82'><span class='answer'>Service level management<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType82' value='radio' class=''><\/div><div class='watu-question' id='question-83'><div class='question-content'><p><span class='watu_num'>83. <\/span>To identify customer needs and ensure that the service provider is able to meet<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103936' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431019' \/><div class='watu-question-choice'><input type='radio' name='answer-103936[]' id='answer-id-431019' class='answer answer-83  answerof-103936' value='431019' \/>&nbsp;<label for='answer-id-431019' id='answer-label-431019' class=' answer label-83'><span class='answer'>Both of the above<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431020' \/><div class='watu-question-choice'><input type='radio' name='answer-103936[]' id='answer-id-431020' class='answer answer-83  answerof-103936' value='431020' \/>&nbsp;<label for='answer-id-431020' id='answer-label-431020' class=' answer label-83'><span class='answer'>1 only<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431021' \/><div class='watu-question-choice'><input type='radio' name='answer-103936[]' id='answer-id-431021' class='answer answer-83  answerof-103936' value='431021' \/>&nbsp;<label for='answer-id-431021' id='answer-label-431021' class=' answer label-83'><span class='answer'>2 only<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431022' \/><div class='watu-question-choice'><input type='radio' name='answer-103936[]' id='answer-id-431022' class='answer answer-83  answerof-103936' value='431022' \/>&nbsp;<label for='answer-id-431022' id='answer-label-431022' class=' answer label-83'><span class='answer'>Neither of the above<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType83' value='radio' class=''><\/div><div class='watu-question' id='question-84'><div class='question-content'><p><span class='watu_num'>84. <\/span>Which of the following is the correct definition of an outcome?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103937' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431023' \/><div class='watu-question-choice'><input type='radio' name='answer-103937[]' id='answer-id-431023' class='answer answer-84  answerof-103937' value='431023' \/>&nbsp;<label for='answer-id-431023' id='answer-label-431023' class=' answer label-84'><span class='answer'>The results specific to the clauses in a service level agreement (SLA)<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431024' \/><div class='watu-question-choice'><input type='radio' name='answer-103937[]' id='answer-id-431024' class='answer answer-84  answerof-103937' value='431024' \/>&nbsp;<label for='answer-id-431024' id='answer-label-431024' class=' answer label-84'><span class='answer'>The result of carrying out an activity, following a process or delivering an IT service<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431025' \/><div class='watu-question-choice'><input type='radio' name='answer-103937[]' id='answer-id-431025' class='answer answer-84  answerof-103937' value='431025' \/>&nbsp;<label for='answer-id-431025' id='answer-label-431025' class=' answer label-84'><span class='answer'>All the accumulated knowledge of the service provider<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431026' \/><div class='watu-question-choice'><input type='radio' name='answer-103937[]' id='answer-id-431026' class='answer answer-84  answerof-103937' value='431026' \/>&nbsp;<label for='answer-id-431026' id='answer-label-431026' class=' answer label-84'><span class='answer'>All incidents reported to the service desk<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType84' value='radio' class=''><\/div><div class='watu-question' id='question-85'><div class='question-content'><p><span class='watu_num'>85. <\/span>Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103938' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431027' \/><div class='watu-question-choice'><input type='radio' name='answer-103938[]' id='answer-id-431027' class='answer answer-85  answerof-103938' value='431027' \/>&nbsp;<label for='answer-id-431027' id='answer-label-431027' class=' answer label-85'><span class='answer'>Service Strategy<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431028' \/><div class='watu-question-choice'><input type='radio' name='answer-103938[]' id='answer-id-431028' class='answer answer-85  answerof-103938' value='431028' \/>&nbsp;<label for='answer-id-431028' id='answer-label-431028' class=' answer label-85'><span class='answer'>Continual Service Improvement<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431029' \/><div class='watu-question-choice'><input type='radio' name='answer-103938[]' id='answer-id-431029' class='answer answer-85  answerof-103938' value='431029' \/>&nbsp;<label for='answer-id-431029' id='answer-label-431029' class=' answer label-85'><span class='answer'>Service Operation<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431030' \/><div class='watu-question-choice'><input type='radio' name='answer-103938[]' id='answer-id-431030' class='answer answer-85  answerof-103938' value='431030' \/>&nbsp;<label for='answer-id-431030' id='answer-label-431030' class=' answer label-85'><span class='answer'>Service Design<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType85' value='radio' class=''><\/div><div class='watu-question' id='question-86'><div class='question-content'><p><span class='watu_num'>86. <\/span>Which process would ensure that utility and warranty requirements are properly addressed in service designs?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103939' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431031' \/><div class='watu-question-choice'><input type='radio' name='answer-103939[]' id='answer-id-431031' class='answer answer-86  answerof-103939' value='431031' \/>&nbsp;<label for='answer-id-431031' id='answer-label-431031' class=' answer label-86'><span class='answer'>Availability management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431032' \/><div class='watu-question-choice'><input type='radio' name='answer-103939[]' id='answer-id-431032' class='answer answer-86  answerof-103939' value='431032' \/>&nbsp;<label for='answer-id-431032' id='answer-label-431032' class=' answer label-86'><span class='answer'>Capacity management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431033' \/><div class='watu-question-choice'><input type='radio' name='answer-103939[]' id='answer-id-431033' class='answer answer-86  answerof-103939' value='431033' \/>&nbsp;<label for='answer-id-431033' id='answer-label-431033' class=' answer label-86'><span class='answer'>Design coordination<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431034' \/><div class='watu-question-choice'><input type='radio' name='answer-103939[]' id='answer-id-431034' class='answer answer-86  answerof-103939' value='431034' \/>&nbsp;<label for='answer-id-431034' id='answer-label-431034' class=' answer label-86'><span class='answer'>Release management<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType86' value='radio' class=''><\/div><div class='watu-question' id='question-87'><div class='question-content'><p><span class='watu_num'>87. <\/span>?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103940' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431035' \/><div class='watu-question-choice'><input type='radio' name='answer-103940[]' id='answer-id-431035' class='answer answer-87  answerof-103940' value='431035' \/>&nbsp;<label for='answer-id-431035' id='answer-label-431035' class=' answer label-87'><span class='answer'>What is the return on investment (ROI)?<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431036' \/><div class='watu-question-choice'><input type='radio' name='answer-103940[]' id='answer-id-431036' class='answer answer-87  answerof-103940' value='431036' \/>&nbsp;<label for='answer-id-431036' id='answer-label-431036' class=' answer label-87'><span class='answer'>How much did it cost?<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431037' \/><div class='watu-question-choice'><input type='radio' name='answer-103940[]' id='answer-id-431037' class='answer answer-87  answerof-103940' value='431037' \/>&nbsp;<label for='answer-id-431037' id='answer-label-431037' class=' answer label-87'><span class='answer'>How do we keep the momentum going?<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431038' \/><div class='watu-question-choice'><input type='radio' name='answer-103940[]' id='answer-id-431038' class='answer answer-87  answerof-103940' value='431038' \/>&nbsp;<label for='answer-id-431038' id='answer-label-431038' class=' answer label-87'><span class='answer'>What is the value on investment (VOI)?<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType87' value='radio' class=''><\/div><div class='watu-question' id='question-88'><div class='question-content'><p><span class='watu_num'>88. <\/span>Which statement about the emergency change advisory board (ECAB) is CORRECT<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103941' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431039' \/><div class='watu-question-choice'><input type='radio' name='answer-103941[]' id='answer-id-431039' class='answer answer-88  answerof-103941' value='431039' \/>&nbsp;<label for='answer-id-431039' id='answer-label-431039' class=' answer label-88'><span class='answer'>The ECAB considers every high priority request for change (RFC)<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431040' \/><div class='watu-question-choice'><input type='radio' name='answer-103941[]' id='answer-id-431040' class='answer answer-88  answerof-103941' value='431040' \/>&nbsp;<label for='answer-id-431040' id='answer-label-431040' class=' answer label-88'><span class='answer'>Amongst the duties of the ECAB is the review of completed emergency changes<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431041' \/><div class='watu-question-choice'><input type='radio' name='answer-103941[]' id='answer-id-431041' class='answer answer-88  answerof-103941' value='431041' \/>&nbsp;<label for='answer-id-431041' id='answer-label-431041' class=' answer label-88'><span class='answer'>The ECAB will be used for emergency changes where there may not be time to call a full CAB<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431042' \/><div class='watu-question-choice'><input type='radio' name='answer-103941[]' id='answer-id-431042' class='answer answer-88  answerof-103941' value='431042' \/>&nbsp;<label for='answer-id-431042' id='answer-label-431042' class=' answer label-88'><span class='answer'>The ECAB will be chaired by the IT Director<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType88' value='radio' class=''><\/div><div class='watu-question' id='question-89'><div class='question-content'><p><span class='watu_num'>89. <\/span>Which of the following BEST describes a problem?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103942' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431043' \/><div class='watu-question-choice'><input type='radio' name='answer-103942[]' id='answer-id-431043' class='answer answer-89  answerof-103942' value='431043' \/>&nbsp;<label for='answer-id-431043' id='answer-label-431043' class=' answer label-89'><span class='answer'>An issue reported by a user<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431044' \/><div class='watu-question-choice'><input type='radio' name='answer-103942[]' id='answer-id-431044' class='answer answer-89  answerof-103942' value='431044' \/>&nbsp;<label for='answer-id-431044' id='answer-label-431044' class=' answer label-89'><span class='answer'>The cause of two or more incidents<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431045' \/><div class='watu-question-choice'><input type='radio' name='answer-103942[]' id='answer-id-431045' class='answer answer-89  answerof-103942' value='431045' \/>&nbsp;<label for='answer-id-431045' id='answer-label-431045' class=' answer label-89'><span class='answer'>A serious incident which has a critical impact to the business<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431046' \/><div class='watu-question-choice'><input type='radio' name='answer-103942[]' id='answer-id-431046' class='answer answer-89  answerof-103942' value='431046' \/>&nbsp;<label for='answer-id-431046' id='answer-label-431046' class=' answer label-89'><span class='answer'>The cause of one or more incidents<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType89' value='radio' class=''><\/div><div class='watu-question' id='question-90'><div class='question-content'><p><span class='watu_num'>90. <\/span>Which of the following is NOT a recognized example of a service provider type within the ITIL framework?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103943' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431047' \/><div class='watu-question-choice'><input type='radio' name='answer-103943[]' id='answer-id-431047' class='answer answer-90  answerof-103943' value='431047' \/>&nbsp;<label for='answer-id-431047' id='answer-label-431047' class=' answer label-90'><span class='answer'>Internal<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431048' \/><div class='watu-question-choice'><input type='radio' name='answer-103943[]' id='answer-id-431048' class='answer answer-90  answerof-103943' value='431048' \/>&nbsp;<label for='answer-id-431048' id='answer-label-431048' class=' answer label-90'><span class='answer'>External<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431049' \/><div class='watu-question-choice'><input type='radio' name='answer-103943[]' id='answer-id-431049' class='answer answer-90  answerof-103943' value='431049' \/>&nbsp;<label for='answer-id-431049' id='answer-label-431049' class=' answer label-90'><span class='answer'>Service desk<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431050' \/><div class='watu-question-choice'><input type='radio' name='answer-103943[]' id='answer-id-431050' class='answer answer-90  answerof-103943' value='431050' \/>&nbsp;<label for='answer-id-431050' id='answer-label-431050' class=' answer label-90'><span class='answer'>Shared services unit<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType90' value='radio' class=''><\/div><div class='watu-question' id='question-91'><div class='question-content'><p><span class='watu_num'>91. <\/span>Which one of the following statements about incident reporting and logging is CORRECT?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103944' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431051' \/><div class='watu-question-choice'><input type='radio' name='answer-103944[]' id='answer-id-431051' class='answer answer-91  answerof-103944' value='431051' \/>&nbsp;<label for='answer-id-431051' id='answer-label-431051' class=' answer label-91'><span class='answer'>Incidents can only be reported by users<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431052' \/><div class='watu-question-choice'><input type='radio' name='answer-103944[]' id='answer-id-431052' class='answer answer-91  answerof-103944' value='431052' \/>&nbsp;<label for='answer-id-431052' id='answer-label-431052' class=' answer label-91'><span class='answer'>Incidents can be reported by anyone who detects a disruption or potential disruption to normal service<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431053' \/><div class='watu-question-choice'><input type='radio' name='answer-103944[]' id='answer-id-431053' class='answer answer-91  answerof-103944' value='431053' \/>&nbsp;<label for='answer-id-431053' id='answer-label-431053' class=' answer label-91'><span class='answer'>All calls to the service desk must be logged as incidents<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431054' \/><div class='watu-question-choice'><input type='radio' name='answer-103944[]' id='answer-id-431054' class='answer answer-91  answerof-103944' value='431054' \/>&nbsp;<label for='answer-id-431054' id='answer-label-431054' class=' answer label-91'><span class='answer'>Incidents reported by technical staff must also be logged as problems<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType91' value='radio' class=''><\/div><div class='watu-question' id='question-92'><div class='question-content'><p><span class='watu_num'>92. <\/span>Which process is responsible for providing the rights to use an IT service?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103945' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431055' \/><div class='watu-question-choice'><input type='radio' name='answer-103945[]' id='answer-id-431055' class='answer answer-92  answerof-103945' value='431055' \/>&nbsp;<label for='answer-id-431055' id='answer-label-431055' class=' answer label-92'><span class='answer'>Incident management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431056' \/><div class='watu-question-choice'><input type='radio' name='answer-103945[]' id='answer-id-431056' class='answer answer-92  answerof-103945' value='431056' \/>&nbsp;<label for='answer-id-431056' id='answer-label-431056' class=' answer label-92'><span class='answer'>Access management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431057' \/><div class='watu-question-choice'><input type='radio' name='answer-103945[]' id='answer-id-431057' class='answer answer-92  answerof-103945' value='431057' \/>&nbsp;<label for='answer-id-431057' id='answer-label-431057' class=' answer label-92'><span class='answer'>Change management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431058' \/><div class='watu-question-choice'><input type='radio' name='answer-103945[]' id='answer-id-431058' class='answer answer-92  answerof-103945' value='431058' \/>&nbsp;<label for='answer-id-431058' id='answer-label-431058' class=' answer label-92'><span class='answer'>Request fulfillment<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType92' value='radio' class=''><\/div><div class='watu-question' id='question-93'><div class='question-content'><p><span class='watu_num'>93. <\/span>What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103946' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431059' \/><div class='watu-question-choice'><input type='radio' name='answer-103946[]' id='answer-id-431059' class='answer answer-93  answerof-103946' value='431059' \/>&nbsp;<label for='answer-id-431059' id='answer-label-431059' class=' answer label-93'><span class='answer'>Business services<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431060' \/><div class='watu-question-choice'><input type='radio' name='answer-103946[]' id='answer-id-431060' class='answer answer-93  answerof-103946' value='431060' \/>&nbsp;<label for='answer-id-431060' id='answer-label-431060' class=' answer label-93'><span class='answer'>Component services<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431061' \/><div class='watu-question-choice'><input type='radio' name='answer-103946[]' id='answer-id-431061' class='answer answer-93  answerof-103946' value='431061' \/>&nbsp;<label for='answer-id-431061' id='answer-label-431061' class=' answer label-93'><span class='answer'>Supporting services<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431062' \/><div class='watu-question-choice'><input type='radio' name='answer-103946[]' id='answer-id-431062' class='answer answer-93  answerof-103946' value='431062' \/>&nbsp;<label for='answer-id-431062' id='answer-label-431062' class=' answer label-93'><span class='answer'>Customer services<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType93' value='radio' class=''><\/div><div class='watu-question' id='question-94'><div class='question-content'><p><span class='watu_num'>94. <\/span>Process design<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103947' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431063' \/><div class='watu-question-choice'><input type='radio' name='answer-103947[]' id='answer-id-431063' class='answer answer-94  answerof-103947' value='431063' \/>&nbsp;<label for='answer-id-431063' id='answer-label-431063' class=' answer label-94'><span class='answer'>2, 3 and 4 only<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431064' \/><div class='watu-question-choice'><input type='radio' name='answer-103947[]' id='answer-id-431064' class='answer answer-94  answerof-103947' value='431064' \/>&nbsp;<label for='answer-id-431064' id='answer-label-431064' class=' answer label-94'><span class='answer'>1, 3 and 4 only<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431065' \/><div class='watu-question-choice'><input type='radio' name='answer-103947[]' id='answer-id-431065' class='answer answer-94  answerof-103947' value='431065' \/>&nbsp;<label for='answer-id-431065' id='answer-label-431065' class=' answer label-94'><span class='answer'>1, 2 and 3 only<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431066' \/><div class='watu-question-choice'><input type='radio' name='answer-103947[]' id='answer-id-431066' class='answer answer-94  answerof-103947' value='431066' \/>&nbsp;<label for='answer-id-431066' id='answer-label-431066' class=' answer label-94'><span class='answer'>All of the above<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType94' value='radio' class=''><\/div><div class='watu-question' id='question-95'><div class='question-content'><p><span class='watu_num'>95. <\/span>How many people should be accountable for a process as defined in the RACI model?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103948' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431067' \/><div class='watu-question-choice'><input type='radio' name='answer-103948[]' id='answer-id-431067' class='answer answer-95  answerof-103948' value='431067' \/>&nbsp;<label for='answer-id-431067' id='answer-label-431067' class=' answer label-95'><span class='answer'>As many as necessary to complete the activity<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431068' \/><div class='watu-question-choice'><input type='radio' name='answer-103948[]' id='answer-id-431068' class='answer answer-95  answerof-103948' value='431068' \/>&nbsp;<label for='answer-id-431068' id='answer-label-431068' class=' answer label-95'><span class='answer'>Only one &#8211; the process owner<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431069' \/><div class='watu-question-choice'><input type='radio' name='answer-103948[]' id='answer-id-431069' class='answer answer-95  answerof-103948' value='431069' \/>&nbsp;<label for='answer-id-431069' id='answer-label-431069' class=' answer label-95'><span class='answer'>Two &#8211; the process owner and the process enactor<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431070' \/><div class='watu-question-choice'><input type='radio' name='answer-103948[]' id='answer-id-431070' class='answer answer-95  answerof-103948' value='431070' \/>&nbsp;<label for='answer-id-431070' id='answer-label-431070' class=' answer label-95'><span class='answer'>Only one &#8211; the process architect<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType95' value='radio' class=''><\/div><div class='watu-question' id='question-96'><div class='question-content'><p><span class='watu_num'>96. <\/span>The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103949' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431071' \/><div class='watu-question-choice'><input type='radio' name='answer-103949[]' id='answer-id-431071' class='answer answer-96  answerof-103949' value='431071' \/>&nbsp;<label for='answer-id-431071' id='answer-label-431071' class=' answer label-96'><span class='answer'>A change<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431072' \/><div class='watu-question-choice'><input type='radio' name='answer-103949[]' id='answer-id-431072' class='answer answer-96  answerof-103949' value='431072' \/>&nbsp;<label for='answer-id-431072' id='answer-label-431072' class=' answer label-96'><span class='answer'>A change model<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431073' \/><div class='watu-question-choice'><input type='radio' name='answer-103949[]' id='answer-id-431073' class='answer answer-96  answerof-103949' value='431073' \/>&nbsp;<label for='answer-id-431073' id='answer-label-431073' class=' answer label-96'><span class='answer'>A change request<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431074' \/><div class='watu-question-choice'><input type='radio' name='answer-103949[]' id='answer-id-431074' class='answer answer-96  answerof-103949' value='431074' \/>&nbsp;<label for='answer-id-431074' id='answer-label-431074' class=' answer label-96'><span class='answer'>A change advisory board<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType96' value='radio' class=''><\/div><div class='watu-question' id='question-97'><div class='question-content'><p><span class='watu_num'>97. <\/span>User skill levels<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103950' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431075' \/><div class='watu-question-choice'><input type='radio' name='answer-103950[]' id='answer-id-431075' class='answer answer-97  answerof-103950' value='431075' \/>&nbsp;<label for='answer-id-431075' id='answer-label-431075' class=' answer label-97'><span class='answer'>The forward schedule of change<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431076' \/><div class='watu-question-choice'><input type='radio' name='answer-103950[]' id='answer-id-431076' class='answer answer-97  answerof-103950' value='431076' \/>&nbsp;<label for='answer-id-431076' id='answer-label-431076' class=' answer label-97'><span class='answer'>The service portfolio<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431077' \/><div class='watu-question-choice'><input type='radio' name='answer-103950[]' id='answer-id-431077' class='answer answer-97  answerof-103950' value='431077' \/>&nbsp;<label for='answer-id-431077' id='answer-label-431077' class=' answer label-97'><span class='answer'>A configuration management database (CMDB)<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431078' \/><div class='watu-question-choice'><input type='radio' name='answer-103950[]' id='answer-id-431078' class='answer answer-97  answerof-103950' value='431078' \/>&nbsp;<label for='answer-id-431078' id='answer-label-431078' class=' answer label-97'><span class='answer'>The service knowledge management system (SKMS)<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType97' value='radio' class=''><\/div><div class='watu-question' id='question-98'><div class='question-content'><p><span class='watu_num'>98. <\/span>Some standard changes will be triggered by the request fulfilment process<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103951' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431079' \/><div class='watu-question-choice'><input type='radio' name='answer-103951[]' id='answer-id-431079' class='answer answer-98  answerof-103951' value='431079' \/>&nbsp;<label for='answer-id-431079' id='answer-label-431079' class=' answer label-98'><span class='answer'>1 only<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431080' \/><div class='watu-question-choice'><input type='radio' name='answer-103951[]' id='answer-id-431080' class='answer answer-98  answerof-103951' value='431080' \/>&nbsp;<label for='answer-id-431080' id='answer-label-431080' class=' answer label-98'><span class='answer'>2 and 3 only<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431081' \/><div class='watu-question-choice'><input type='radio' name='answer-103951[]' id='answer-id-431081' class='answer answer-98  answerof-103951' value='431081' \/>&nbsp;<label for='answer-id-431081' id='answer-label-431081' class=' answer label-98'><span class='answer'>1, 2 and 4 only<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431082' \/><div class='watu-question-choice'><input type='radio' name='answer-103951[]' id='answer-id-431082' class='answer answer-98  answerof-103951' value='431082' \/>&nbsp;<label for='answer-id-431082' id='answer-label-431082' class=' answer label-98'><span class='answer'>All of the above<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType98' value='radio' class=''><\/div><div class='watu-question' id='question-99'><div class='question-content'><p><span class='watu_num'>99. <\/span>Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103952' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431083' \/><div class='watu-question-choice'><input type='radio' name='answer-103952[]' id='answer-id-431083' class='answer answer-99  answerof-103952' value='431083' \/>&nbsp;<label for='answer-id-431083' id='answer-label-431083' class=' answer label-99'><span class='answer'>Event management, incident management, problem management, request fulfilment, and access management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431084' \/><div class='watu-question-choice'><input type='radio' name='answer-103952[]' id='answer-id-431084' class='answer answer-99  answerof-103952' value='431084' \/>&nbsp;<label for='answer-id-431084' id='answer-label-431084' class=' answer label-99'><span class='answer'>Event management, incident management, change management, and access management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431085' \/><div class='watu-question-choice'><input type='radio' name='answer-103952[]' id='answer-id-431085' class='answer answer-99  answerof-103952' value='431085' \/>&nbsp;<label for='answer-id-431085' id='answer-label-431085' class=' answer label-99'><span class='answer'>Incident management, problem management, service desk, request fulfilment, and event management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431086' \/><div class='watu-question-choice'><input type='radio' name='answer-103952[]' id='answer-id-431086' class='answer answer-99  answerof-103952' value='431086' \/>&nbsp;<label for='answer-id-431086' id='answer-label-431086' class=' answer label-99'><span class='answer'>Incident management, service desk, request fulfilment, access management, and event management<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType99' value='radio' class=''><\/div><div class='watu-question' id='question-100'><div class='question-content'><p><span class='watu_num'>100. <\/span>With which process is problem management likely to share categorization and impact coding systems?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='103953' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431087' \/><div class='watu-question-choice'><input type='radio' name='answer-103953[]' id='answer-id-431087' class='answer answer-100  answerof-103953' value='431087' \/>&nbsp;<label for='answer-id-431087' id='answer-label-431087' class=' answer label-100'><span class='answer'>Incident management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431088' \/><div class='watu-question-choice'><input type='radio' name='answer-103953[]' id='answer-id-431088' class='answer answer-100  answerof-103953' value='431088' \/>&nbsp;<label for='answer-id-431088' id='answer-label-431088' class=' answer label-100'><span class='answer'>Service asset and configuration management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431089' \/><div class='watu-question-choice'><input type='radio' name='answer-103953[]' id='answer-id-431089' class='answer answer-100  answerof-103953' value='431089' \/>&nbsp;<label for='answer-id-431089' id='answer-label-431089' class=' answer label-100'><span class='answer'>Capacity management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='431090' \/><div class='watu-question-choice'><input type='radio' name='answer-103953[]' id='answer-id-431090' class='answer answer-100  answerof-103953' value='431090' \/>&nbsp;<label for='answer-id-431090' id='answer-label-431090' class=' answer label-100'><span class='answer'>IT service continuity management<\/span><\/label><\/div>\n<\/div><input type='hidden' id='questionType100' value='radio' class=''><\/div><div style='display:none' id='question-101'><br \/><div 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