{"id":3943,"date":"2019-07-01T02:21:16","date_gmt":"2019-07-01T02:21:16","guid":{"rendered":"https:\/\/www.dumpsbase.com\/freedumps\/?p=3943"},"modified":"2019-07-01T02:21:18","modified_gmt":"2019-07-01T02:21:18","slug":"d365-functional-consultant-customer-service-mb-230-dumps","status":"publish","type":"post","link":"https:\/\/www.dumpsbase.com\/freedumps\/d365-functional-consultant-customer-service-mb-230-dumps.html","title":{"rendered":"D365 Functional Consultant Customer Service MB-230 Dumps"},"content":{"rendered":"\n<p>You are required to answer <a href=\"https:\/\/www.dumpsbase.com\/freedumps\/valuable-mb-200-microsoft-dynamics-365-questions.html\"><strong>MB-200<\/strong><\/a> and MB-230 exam to complete Microsoft Certified: Dynamics 365 for Customer Service Functional Consultant Associate certification. D365 Functional Consultant Customer Service MB-230 Dumps is the perfect study materials for passing Microsoft Dynamics 365 for Customer Service exam at the first attempt.<\/p>\n<h2 data-tadv-p=\"keep\">Not trust? Just come for <span style=\"color: #800000;\"><em>MB-230 free exam dumps<\/em><\/span>.<\/h2>\n<script>\n\t  window.fbAsyncInit = function() {\n\t    FB.init({\n\t      appId            : '622169541470367',\n\t      autoLogAppEvents : true,\n\t      xfbml            : true,\n\t      version          : 'v3.1'\n\t    });\n\t  };\n\t\n\t  (function(d, s, id){\n\t     var js, fjs = d.getElementsByTagName(s)[0];\n\t     if (d.getElementById(id)) {return;}\n\t     js = d.createElement(s); js.id = id;\n\t     js.src = \"https:\/\/connect.facebook.net\/en_US\/sdk.js\";\n\t     fjs.parentNode.insertBefore(js, fjs);\n\t   }(document, 'script', 'facebook-jssdk'));\n\t<\/script><script type=\"text\/javascript\" >\ndocument.addEventListener(\"DOMContentLoaded\", function(event) { \nif(!window.jQuery) alert(\"The important jQuery library is not properly loaded in your site. Your WordPress theme is probably missing the essential wp_head() call. You can switch to another theme and you will see that the plugin works fine and this notice disappears. If you are still not sure what to do you can contact us for help.\");\n});\n<\/script>  \n  \n<div  id=\"watupro_quiz\" class=\"quiz-area single-page-quiz\">\n<p id=\"submittingExam2337\" style=\"display:none;text-align:center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/img\/loading.gif\" width=\"16\" height=\"16\"><\/p>\n\n<div class=\"watupro-exam-description\" id=\"description-quiz-2337\"><\/div>\n\n<form action=\"\" method=\"post\" class=\"quiz-form\" id=\"quiz-2337\"  enctype=\"multipart\/form-data\" >\n<div class='watu-question ' id='question-1' style=';'><div id='questionWrap-1'  class='   watupro-question-id-69587'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>1. <\/span>Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. <br \/>\r<br>After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. <br \/>\r<br>You are configuring a business process flow for a case entity. <br \/>\r<br>All cases must be flagged for review. <br \/>\r<br>You need to complete configuration of the business process flow. <br \/>\r<br>Solution: Set the input parameter type as Option set for the action. <br \/>\r<br>Does the solution meet the goal?<\/div><input type='hidden' name='question_id[]' id='qID_1' value='69587' \/><input type='hidden' id='answerType69587' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-69587[]' id='answer-id-286446' class='answer   answerof-69587 ' value='286446'   \/><label for='answer-id-286446' id='answer-label-286446' class=' answer'><span>Yes<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-69587[]' id='answer-id-286447' class='answer   answerof-69587 ' value='286447'   \/><label for='answer-id-286447' id='answer-label-286447' class=' answer'><span>No<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-2' style=';'><div id='questionWrap-2'  class='   watupro-question-id-69589'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>2. <\/span>Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. <br \/>\r<br>After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. <br \/>\r<br>You are configuring a business process flow for a case entity. <br \/>\r<br>All cases must be flagged for review. <br \/>\r<br>You need to complete configuration of the business process flow. <br \/>\r<br>Solution: For a new action named Ready for review, disable the As a business process flow action step option. <br \/>\r<br>Does the solution meet the goal?<\/div><input type='hidden' name='question_id[]' id='qID_2' value='69589' \/><input type='hidden' id='answerType69589' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-69589[]' id='answer-id-286452' class='answer   answerof-69589 ' value='286452'   \/><label for='answer-id-286452' id='answer-label-286452' class=' answer'><span>Yes<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-69589[]' id='answer-id-286453' class='answer   answerof-69589 ' value='286453'   \/><label for='answer-id-286453' id='answer-label-286453' class=' answer'><span>No<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-3' style=';'><div id='questionWrap-3'  class='   watupro-question-id-69591'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>3. <\/span>Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. <br \/>\r<br>After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. <br \/>\r<br>You are configuring a business process flow for a case entity. <br \/>\r<br>All cases must be flagged for review. <br \/>\r<br>You need to complete configuration of the business process flow. <br \/>\r<br>Solution: Create an action that generates a task record that is assigned to the case reviewer and appends the text Ready for review to the case topic. <br \/>\r<br>Does the solution meet the goal?<\/div><input type='hidden' name='question_id[]' id='qID_3' value='69591' \/><input type='hidden' id='answerType69591' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-69591[]' id='answer-id-286458' class='answer   answerof-69591 ' value='286458'   \/><label for='answer-id-286458' id='answer-label-286458' class=' answer'><span>Yes<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-69591[]' id='answer-id-286459' class='answer   answerof-69591 ' value='286459'   \/><label for='answer-id-286459' id='answer-label-286459' class=' answer'><span>No<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-4' style=';'><div id='questionWrap-4'  class='   watupro-question-id-69593'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>4. <\/span>Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. <br \/>\r<br>After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. <br \/>\r<br>You are a Dynamics 365 for Customer Service system administrator for Contoso, Ltd. <br \/>\r<br>You need to automatically create cases from emails sent to the support@contoso.com email address. <br \/>\r<br>Solution: Configure Dynamics 365 to automatically send responses to customers when the record is created. <br \/>\r<br>Does the solution meet the goal?<\/div><input type='hidden' name='question_id[]' id='qID_4' value='69593' \/><input type='hidden' id='answerType69593' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-69593[]' id='answer-id-286464' class='answer   answerof-69593 ' value='286464'   \/><label for='answer-id-286464' id='answer-label-286464' class=' answer'><span>Yes<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-69593[]' id='answer-id-286465' class='answer   answerof-69593 ' value='286465'   \/><label for='answer-id-286465' id='answer-label-286465' class=' answer'><span>No<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-5' style=';'><div id='questionWrap-5'  class='   watupro-question-id-69595'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>5. <\/span>Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. <br \/>\r<br>After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. <br \/>\r<br>You are a Dynamics 365 for Customer Service system administrator for Contoso, Ltd. <br \/>\r<br>You need to automatically create cases from emails sent to the support@contoso.com email address. <br \/>\r<br>Solution: Create an automatic record creation and update rule. Set the Source type to Email, and then select the queue. Configure autoresponse settings. <br \/>\r<br>Does the solution meet the goal?<\/div><input type='hidden' name='question_id[]' id='qID_5' value='69595' \/><input type='hidden' id='answerType69595' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-69595[]' id='answer-id-286470' class='answer   answerof-69595 ' value='286470'   \/><label for='answer-id-286470' id='answer-label-286470' class=' answer'><span>Yes<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-69595[]' id='answer-id-286471' class='answer   answerof-69595 ' value='286471'   \/><label for='answer-id-286471' id='answer-label-286471' class=' answer'><span>No<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-6' style=';'><div id='questionWrap-6'  class='   watupro-question-id-69597'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>6. <\/span>Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. <br \/>\r<br>After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. <br \/>\r<br>You are a Dynamics 365 for Customer Service system administrator for Contoso, Ltd. <br \/>\r<br>You need to automatically create cases from emails sent to the support@contoso.com email address. <br \/>\r<br>Solution: Create an automatic record creation and update rule. Set the Source type to Service activity, and then select the queue. <br \/>\r<br>Does the solution meet the goal?<\/div><input type='hidden' name='question_id[]' id='qID_6' value='69597' \/><input type='hidden' id='answerType69597' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-69597[]' id='answer-id-286476' class='answer   answerof-69597 ' value='286476'   \/><label for='answer-id-286476' id='answer-label-286476' class=' answer'><span>Yes<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-69597[]' id='answer-id-286477' class='answer   answerof-69597 ' value='286477'   \/><label for='answer-id-286477' id='answer-label-286477' class=' answer'><span>No<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-7' style=';'><div id='questionWrap-7'  class='   watupro-question-id-69599'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>7. <\/span>HOTSPOT <br \/>\r<br>You are a Dynamics 365 for Customer Service administrator. <br \/>\r<br>Members of the customer support staff must not be available on public holidays in the year 2021. <br \/>\r<br>You need to configure holiday schedules. <br \/>\r<br>Which actions should you perform? To answer, select the appropriate options in the answer area. <br \/>\r<br>NOTE: Each correct selection is worth one point. <br \/>\r<br><br><img decoding=\"async\" width=607 height=223 src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/uploads\/2018\/exams\/MB-230%20V8.files\/image002.jpg\" v:shapes=\"_x0000_i1025\"><br><\/div><input type='hidden' name='question_id[]' id='qID_7' value='69599' \/><input type='hidden' id='answerType69599' value='textarea'><!-- end question-content--><\/div><div class='question-choices '><p><textarea name='answer-69599[]' id='textarea_q_69599' class='watupro-textarea-medium' rows='5' cols='80'><\/textarea>\n<\/p><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-8' style=';'><div id='questionWrap-8'  class='   watupro-question-id-69601'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>8. <\/span>DRAG DROP <br \/>\r<br>You are customizing a Dynamics 365 for Customer Service implementation. <br \/>\r<br>The call center manager requires a visual representation that includes the number of resolved cases by month for each call center agent. The chart must be visible to all users within the service area. <br \/>\r<br>You need to create the chart. <br \/>\r<br>Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. <br \/>\r<br><br><img decoding=\"async\" width=564 height=289 src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/uploads\/2018\/exams\/MB-230%20V8.files\/image006.jpg\" v:shapes=\"_x0000_i1027\"><br><\/div><input type='hidden' name='question_id[]' id='qID_8' value='69601' \/><input type='hidden' id='answerType69601' value='textarea'><!-- end question-content--><\/div><div class='question-choices '><p><textarea name='answer-69601[]' id='textarea_q_69601' class='watupro-textarea-medium' rows='5' cols='80'><\/textarea>\n<\/p><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-9' style=';'><div id='questionWrap-9'  class='   watupro-question-id-69603'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>9. <\/span>DRAG DROP <br \/>\r<br>You manage Dynamics 365 for Customer Service. <br \/>\r<br>You need to create a list of holidays and ensure that existing service-level agreements (SLAs) observe those holidays. <br \/>\r<br>Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. <br \/>\r<br><br><img decoding=\"async\" width=564 height=342 src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/uploads\/2018\/exams\/MB-230%20V8.files\/image010.jpg\" v:shapes=\"_x0000_i1029\"><br><\/div><input type='hidden' name='question_id[]' id='qID_9' value='69603' \/><input type='hidden' id='answerType69603' value='textarea'><!-- end question-content--><\/div><div class='question-choices '><p><textarea name='answer-69603[]' id='textarea_q_69603' class='watupro-textarea-medium' rows='5' cols='80'><\/textarea>\n<\/p><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-10' style=';'><div id='questionWrap-10'  class='   watupro-question-id-69604'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>10. <\/span>You use Dynamics 365 for Customer Service. <br \/>\r<br>You need to create business process flows. <br \/>\r<br>Which three entities can you use? Each correct answer presents part of the solution. <br \/>\r<br>NOTE: Each correct selection is worth one point.<\/div><input type='hidden' name='question_id[]' id='qID_10' value='69604' \/><input type='hidden' id='answerType69604' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-69604[]' id='answer-id-286497' class='answer   answerof-69604 ' value='286497'   \/><label for='answer-id-286497' id='answer-label-286497' class=' answer'><span>Goal<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-69604[]' id='answer-id-286498' class='answer   answerof-69604 ' value='286498'   \/><label for='answer-id-286498' id='answer-label-286498' class=' answer'><span>Case<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-69604[]' id='answer-id-286499' class='answer   answerof-69604 ' value='286499'   \/><label for='answer-id-286499' id='answer-label-286499' class=' answer'><span>Letter<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-69604[]' id='answer-id-286500' class='answer   answerof-69604 ' value='286500'   \/><label for='answer-id-286500' id='answer-label-286500' class=' answer'><span>Social activity<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-69604[]' id='answer-id-286501' class='answer   answerof-69604 ' value='286501'   \/><label for='answer-id-286501' id='answer-label-286501' class=' answer'><span>Rollup queries<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-11' style=';'><div id='questionWrap-11'  class='   watupro-question-id-69607'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>11. <\/span>HOTSPOT <br \/>\r<br>You are a Dynamics 365 for Customer Service administrator. <br \/>\r<br>You need to categorize activities and cases by using queues. <br \/>\r<br>How should you categorize each record? To answer, select the appropriate options in the answer area. <br \/>\r<br>NOTE: Each correct selection is worth one point. <br \/>\r<br><br><img decoding=\"async\" width=472 height=219 src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/uploads\/2018\/exams\/MB-230%20V8.files\/image014.jpg\" v:shapes=\"_x0000_i1031\"><br><\/div><input type='hidden' name='question_id[]' id='qID_11' value='69607' \/><input type='hidden' id='answerType69607' value='textarea'><!-- end question-content--><\/div><div class='question-choices '><p><textarea name='answer-69607[]' id='textarea_q_69607' class='watupro-textarea-medium' rows='5' cols='80'><\/textarea>\n<\/p><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-12' style=';'><div id='questionWrap-12'  class='   watupro-question-id-69609'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>12. <\/span>You are configuring a single business process flow in Dynamics 365 for Customer Service. <br \/>\r<br>You need to design the business process flow. <br \/>\r<br>What should you do?<\/div><input type='hidden' name='question_id[]' id='qID_12' value='69609' \/><input type='hidden' id='answerType69609' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-69609[]' id='answer-id-286511' class='answer   answerof-69609 ' value='286511'   \/><label for='answer-id-286511' id='answer-label-286511' class=' answer'><span>Merge peer branches to a single stage when merging branches.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-69609[]' id='answer-id-286512' class='answer   answerof-69609 ' value='286512'   \/><label for='answer-id-286512' id='answer-label-286512' class=' answer'><span>Span the process across 10 unique entities.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-69609[]' id='answer-id-286513' class='answer   answerof-69609 ' value='286513'   \/><label for='answer-id-286513' id='answer-label-286513' class=' answer'><span>Combine multiple conditions in a rule by using both the AND and OR operators.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-69609[]' id='answer-id-286514' class='answer   answerof-69609 ' value='286514'   \/><label for='answer-id-286514' id='answer-label-286514' class=' answer'><span>Use 40 steps per stage.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-13' style=';'><div id='questionWrap-13'  class='   watupro-question-id-69611'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>13. <\/span>DRAG DROP <br \/>\r<br>You are a Dynamics 365 for Customer Service administrator. <br \/>\r<br>Your company requires a new phone-to-case business process flow for customer service representatives to follow. <br \/>\r<br>The stages are as follows: <br \/>\r<br>Verification <br \/>\r<br>Acknowledgement and research <br \/>\r<br>Resolution <br \/>\r<br>Customer service representatives must send an email to the customer when a case enters the acknowledgement-and-research stage. <br \/>\r<br>You need to create the required business process flow and components. <br \/>\r<br>Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. <br \/>\r<br><br><img decoding=\"async\" width=650 height=541 src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/uploads\/2018\/exams\/MB-230%20V8.files\/image018.jpg\" v:shapes=\"_x0000_i1033\"><br><\/div><input type='hidden' name='question_id[]' id='qID_13' value='69611' \/><input type='hidden' id='answerType69611' value='textarea'><!-- end question-content--><\/div><div class='question-choices '><p><textarea name='answer-69611[]' id='textarea_q_69611' class='watupro-textarea-medium' rows='5' cols='80'><\/textarea>\n<\/p><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-14' style=';'><div id='questionWrap-14'  class='   watupro-question-id-69613'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>14. <\/span>Your organization plans to use Microsoft Power BI to access and analyze data in Dynamics 365 for Customer Service. <br \/>\r<br>You need to configure a Power BI connection to a Dynamics 365 organization named Contoso. <br \/>\r<br>Which service URL should you use?<\/div><input type='hidden' name='question_id[]' id='qID_14' value='69613' \/><input type='hidden' id='answerType69613' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-69613[]' id='answer-id-286523' class='answer   answerof-69613 ' value='286523'   \/><label for='answer-id-286523' id='answer-label-286523' class=' answer'><span>https:\/\/contoso.crm.dynamics.com<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-69613[]' id='answer-id-286525' class='answer   answerof-69613 ' value='286525'   \/><label for='answer-id-286525' id='answer-label-286525' class=' answer'><span>https:\/\/disco.crm.dynamics.com\/xrmservices\/2011\/discovery.svc<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-69613[]' id='answer-id-286527' class='answer   answerof-69613 ' value='286527'   \/><label for='answer-id-286527' id='answer-label-286527' class=' answer'><span>https:\/\/contoso.api.crm.dynamics.com\/xrmservices\/2011\/organization.svc<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-69613[]' id='answer-id-286528' class='answer   answerof-69613 ' value='286528'   \/><label for='answer-id-286528' id='answer-label-286528' class=' answer'><span>https:\/\/disco.crm.dynamics.com\/api\/discovery\/v9.1<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-15' style=';'><div id='questionWrap-15'  class='   watupro-question-id-69615'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>15. <\/span>HOTSPOT <br \/>\r<br>You are a Dynamics 365 for Customer Service administrator. The organization has multiple business process flows for warranty management. <br \/>\r<br>You need to manage business process flows. <br \/>\r<br>What should you configure? To answer, select the appropriate configuration in the answer area. <br \/>\r<br>NOTE: Each correct selection is worth one point. <br \/>\r<br><br><img decoding=\"async\" width=642 height=216 src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/uploads\/2018\/exams\/MB-230%20V8.files\/image022.jpg\" v:shapes=\"_x0000_i1035\"><br><\/div><input type='hidden' name='question_id[]' id='qID_15' value='69615' \/><input type='hidden' id='answerType69615' value='textarea'><!-- end question-content--><\/div><div class='question-choices '><p><textarea name='answer-69615[]' id='textarea_q_69615' class='watupro-textarea-medium' rows='5' cols='80'><\/textarea>\n<\/p><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-16' style=';'><div id='questionWrap-16'  class='   watupro-question-id-69616'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>16. <\/span>HOTSPOT <br \/>\r<br>You are implementing Dynamics 365 for Customer Service. <br \/>\r<br>You need to set up available working hours to help desk representatives who have varying schedules. <br \/>\r<br>What should you do? To answer, select the appropriate options in the answer area. <br \/>\r<br>NOTE: Each correct selection is worth one point. <br \/>\r<br><br><img decoding=\"async\" width=650 height=269 src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/uploads\/2018\/exams\/MB-230%20V8.files\/image026.jpg\" v:shapes=\"_x0000_i1037\"><br><\/div><input type='hidden' name='question_id[]' id='qID_16' value='69616' \/><input type='hidden' id='answerType69616' value='textarea'><!-- end question-content--><\/div><div class='question-choices '><p><textarea name='answer-69616[]' id='textarea_q_69616' class='watupro-textarea-medium' rows='5' cols='80'><\/textarea>\n<\/p><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-17' style=';'><div id='questionWrap-17'  class='   watupro-question-id-69618'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>17. <\/span>HOTSPOT <br \/>\r<br>You view the interactive dashboard in the Microsoft Dynamics 365 Customer Service Hub. <br \/>\r<br><br><img decoding=\"async\" width=650 height=330 src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/uploads\/2018\/exams\/MB-230%20V8.files\/image030.jpg\" v:shapes=\"_x0000_i1039\"><br><br \/>\r<br>Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic. <br \/>\r<br>NOTE: Each correct selection is worth one point. <br \/>\r<br><br><img decoding=\"async\" width=608 height=215 src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/uploads\/2018\/exams\/MB-230%20V8.files\/image032.jpg\" v:shapes=\"_x0000_i1040\"><br><\/div><input type='hidden' name='question_id[]' id='qID_17' value='69618' \/><input type='hidden' id='answerType69618' value='textarea'><!-- end question-content--><\/div><div class='question-choices '><p><textarea name='answer-69618[]' id='textarea_q_69618' class='watupro-textarea-medium' rows='5' cols='80'><\/textarea>\n<\/p><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-18' style=';'><div id='questionWrap-18'  class='   watupro-question-id-69620'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>18. <\/span>DRAG DROP <br \/>\r<br>You are a Dynamics 365 system administrator. <br \/>\r<br>Your customer service team must define goal metrics to track and measure all resolved cases. <br \/>\r<br>You need to create a goal metric with a rollup field. <br \/>\r<br>In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order. <br \/>\r<br><br><img decoding=\"async\" width=562 height=297 src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/uploads\/2018\/exams\/MB-230%20V8.files\/image036.jpg\" v:shapes=\"_x0000_i1042\"><br><\/div><input type='hidden' name='question_id[]' id='qID_18' value='69620' \/><input type='hidden' id='answerType69620' value='textarea'><!-- end question-content--><\/div><div class='question-choices '><p><textarea name='answer-69620[]' id='textarea_q_69620' class='watupro-textarea-medium' rows='5' cols='80'><\/textarea>\n<\/p><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-19' style=';'><div id='questionWrap-19'  class='   watupro-question-id-69622'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>19. <\/span>A company has the following business units: <br \/>\r<br>- Call center <br \/>\r<br>- Customer service <br \/>\r<br>- Digital response <br \/>\r<br>- Escalation <br \/>\r<br>The security roles have not been modified. The customer service business unit is the parent of all other business units. Each business unit has its own queues. Customer service cases are routed to the appropriate individuals by using the queues. <br \/>\r<br>You need to ensure that a specific user within the customer service business unit can read all queues within the parent and child business units. <br \/>\r<br>Which security role should you assign to the user?<\/div><input type='hidden' name='question_id[]' id='qID_19' value='69622' \/><input type='hidden' id='answerType69622' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-69622[]' id='answer-id-286549' class='answer   answerof-69622 ' value='286549'   \/><label for='answer-id-286549' id='answer-label-286549' class=' answer'><span>Customer service manager<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-69622[]' id='answer-id-286550' class='answer   answerof-69622 ' value='286550'   \/><label for='answer-id-286550' id='answer-label-286550' class=' answer'><span>Scheduler<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-69622[]' id='answer-id-286551' class='answer   answerof-69622 ' value='286551'   \/><label for='answer-id-286551' id='answer-label-286551' class=' answer'><span>Customer service representative<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-69622[]' id='answer-id-286552' class='answer   answerof-69622 ' value='286552'   \/><label for='answer-id-286552' id='answer-label-286552' class=' answer'><span>System customizer<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-20' style=';'><div id='questionWrap-20'  class='   watupro-question-id-69624'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>20. <\/span>HOTSPOT <br \/>\r<br>You are configuring a Dynamics 365 for Customer Service instance. <br \/>\r<br>Customer service manager cannot create new entitlements for customer service representatives. <br \/>\r<br>You need to ensure that customer service managers can add new entitlement templates and knowledge base records for customer service representatives. <br \/>\r<br>Which access levels should you apply? To answer, select the appropriate options in the answer area. <br \/>\r<br>NOTE: Each correct selection is worth one point. <br \/>\r<br><br><img decoding=\"async\" width=531 height=188 src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/uploads\/2018\/exams\/MB-230%20V8.files\/image040.jpg\" v:shapes=\"_x0000_i1044\"><br><\/div><input type='hidden' name='question_id[]' id='qID_20' value='69624' \/><input type='hidden' id='answerType69624' value='textarea'><!-- end question-content--><\/div><div class='question-choices '><p><textarea name='answer-69624[]' id='textarea_q_69624' class='watupro-textarea-medium' rows='5' cols='80'><\/textarea>\n<\/p><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-21' style=';'><div id='questionWrap-21'  class='   watupro-question-id-69626'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>21. <\/span>DRAG DROP <br \/>\r<br>You are a Dynamics 365 for Customer Service administrator. <br \/>\r<br>You need to import cases from a file without applying routing rules. <br \/>\r<br>Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. <br \/>\r<br><br><img decoding=\"async\" width=565 height=288 src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/uploads\/2018\/exams\/MB-230%20V8.files\/image044.jpg\" v:shapes=\"_x0000_i1046\"><br><\/div><input type='hidden' name='question_id[]' id='qID_21' value='69626' \/><input type='hidden' id='answerType69626' value='textarea'><!-- end question-content--><\/div><div class='question-choices '><p><textarea name='answer-69626[]' id='textarea_q_69626' class='watupro-textarea-medium' rows='5' cols='80'><\/textarea>\n<\/p><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-22' style=';'><div id='questionWrap-22'  class='   watupro-question-id-69628'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>22. <\/span>HOTSPOT <br \/>\r<br>You are using Dynamics 365 for Customer Service. You have existing routing rules. <br \/>\r<br>You need to create a routing rule for cases and bulk-import cases. <br \/>\r<br>Which actions should you perform? To answer, select the appropriate action in the dialog box in the answer area. <br \/>\r<br>NOTE: Each correct selection is worth one point. <br \/>\r<br><br><img decoding=\"async\" width=650 height=152 src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/uploads\/2018\/exams\/MB-230%20V8.files\/image048.jpg\" v:shapes=\"_x0000_i1048\"><br><\/div><input type='hidden' name='question_id[]' id='qID_22' value='69628' \/><input type='hidden' id='answerType69628' value='textarea'><!-- end question-content--><\/div><div class='question-choices '><p><textarea name='answer-69628[]' id='textarea_q_69628' class='watupro-textarea-medium' rows='5' cols='80'><\/textarea>\n<\/p><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-23' style=';'><div id='questionWrap-23'  class='   watupro-question-id-69629'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>23. <\/span>DRAG DROP <br \/>\r<br>A customer uses Dynamics 365 for Customer Service. <br \/>\r<br>Customer service representatives must be able to create knowledge base articles. <br \/>\r<br>You need to ensure that all knowledge base articles are submitted for review and approval before they are made available to use. <br \/>\r<br>Which four actions must be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. <br \/>\r<br><br><img decoding=\"async\" width=567 height=443 src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/uploads\/2018\/exams\/MB-230%20V8.files\/image052.jpg\" v:shapes=\"_x0000_i1050\"><br><\/div><input type='hidden' name='question_id[]' id='qID_23' value='69629' \/><input type='hidden' id='answerType69629' value='textarea'><!-- end question-content--><\/div><div class='question-choices '><p><textarea name='answer-69629[]' id='textarea_q_69629' class='watupro-textarea-medium' rows='5' cols='80'><\/textarea>\n<\/p><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-24' style=';'><div id='questionWrap-24'  class='   watupro-question-id-69631'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>24. <\/span>HOTSPOT <br \/>\r<br>A company implements Dynamics 365 for Customer Service. <br \/>\r<br>Which status reason is used for each case status? To answer, select the appropriate option in the answer area. <br \/>\r<br>NOTE: Each correct selection is worth one point. <br \/>\r<br><br><img decoding=\"async\" width=482 height=306 src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/uploads\/2018\/exams\/MB-230%20V8.files\/image056.jpg\" v:shapes=\"_x0000_i1052\"><br><\/div><input type='hidden' name='question_id[]' id='qID_24' value='69631' \/><input type='hidden' id='answerType69631' value='textarea'><!-- end question-content--><\/div><div class='question-choices '><p><textarea name='answer-69631[]' id='textarea_q_69631' class='watupro-textarea-medium' rows='5' cols='80'><\/textarea>\n<\/p><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-25' style=';'><div id='questionWrap-25'  class='   watupro-question-id-69633'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>25. <\/span>You are a customer service representative using Dynamics 365 for Customer Service. <br \/>\r<br>You need to identify and eliminate duplicate cases. <br \/>\r<br>What should you do?<\/div><input type='hidden' name='question_id[]' id='qID_25' value='69633' \/><input type='hidden' id='answerType69633' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-69633[]' id='answer-id-286578' class='answer   answerof-69633 ' value='286578'   \/><label for='answer-id-286578' id='answer-label-286578' class=' answer'><span>Configure Dynamics 365 AI for Customer Service<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-69633[]' id='answer-id-286579' class='answer   answerof-69633 ' value='286579'   \/><label for='answer-id-286579' id='answer-label-286579' class=' answer'><span>Use business rules<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-69633[]' id='answer-id-286580' class='answer   answerof-69633 ' value='286580'   \/><label for='answer-id-286580' id='answer-label-286580' class=' answer'><span>Merge cases<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-69633[]' id='answer-id-286581' class='answer   answerof-69633 ' value='286581'   \/><label for='answer-id-286581' id='answer-label-286581' class=' answer'><span>Use parent-child case relationships<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div style='display:none' id='question-26'>\n\t<div class='question-content'>\n\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/img\/loading.gif\" width=\"16\" height=\"16\" alt=\"Loading...\" title=\"Loading...\" \/>&nbsp;Loading...\t<\/div>\n<\/div>\n\n<br \/>\n\t\n\t\t\t<div class=\"watupro_buttons flex \" id=\"watuPROButtons2337\" >\n\t\t  <div id=\"prev-question\" style=\"display:none;\"><input type=\"button\" value=\"&lt; 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