{"id":29817,"date":"2021-10-06T02:11:41","date_gmt":"2021-10-06T02:11:41","guid":{"rendered":"https:\/\/www.dumpsbase.com\/freedumps\/?p=29817"},"modified":"2021-10-06T02:11:44","modified_gmt":"2021-10-06T02:11:44","slug":"updated-gcp-gc-certification-contact-center-administration-gcp-gc-adm-dumps-released","status":"publish","type":"post","link":"https:\/\/www.dumpsbase.com\/freedumps\/updated-gcp-gc-certification-contact-center-administration-gcp-gc-adm-dumps-released.html","title":{"rendered":"Updated GCP-GC Certification Contact Center Administration GCP-GC-ADM Dumps Released"},"content":{"rendered":"\n<p>Genesys GCP-GC certification GCP-GC-ADM dumps updated by the experienced team are released with 60 practice exam questions and answers for preparation. The great team are sure that all the questions and answers cover each exam topic and objective. All the GCP-GC-ADM practice questions include precise answers to help you in preparing your Genesys Cloud Certified Professional &#8211; Contact Center Administration certification exam with out having any challenge.<\/p>\n<h2>Genesys <span style=\"background-color: #00ffff;\">GCP-GC-ADM Free Dumps<\/span> Are Below For Verifying The Updated Dumps Questions<\/h2>\n<script>\n\t  window.fbAsyncInit = function() {\n\t    FB.init({\n\t      appId            : '622169541470367',\n\t      autoLogAppEvents : true,\n\t      xfbml            : true,\n\t      version          : 'v3.1'\n\t    });\n\t  };\n\t\n\t  (function(d, s, id){\n\t     var js, fjs = d.getElementsByTagName(s)[0];\n\t     if (d.getElementById(id)) {return;}\n\t     js = d.createElement(s); js.id = id;\n\t     js.src = \"https:\/\/connect.facebook.net\/en_US\/sdk.js\";\n\t     fjs.parentNode.insertBefore(js, fjs);\n\t   }(document, 'script', 'facebook-jssdk'));\n\t<\/script><script type=\"text\/javascript\" >\ndocument.addEventListener(\"DOMContentLoaded\", function(event) { \nif(!window.jQuery) alert(\"The important jQuery library is not properly loaded in your site. Your WordPress theme is probably missing the essential wp_head() call. You can switch to another theme and you will see that the plugin works fine and this notice disappears. If you are still not sure what to do you can contact us for help.\");\n});\n<\/script>  \n  \n<div  id=\"watupro_quiz\" class=\"quiz-area single-page-quiz\">\n<p id=\"submittingExam5749\" style=\"display:none;text-align:center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/img\/loading.gif\" width=\"16\" height=\"16\"><\/p>\n\n<div class=\"watupro-exam-description\" id=\"description-quiz-5749\"><\/div>\n\n<form action=\"\" method=\"post\" class=\"quiz-form\" id=\"quiz-5749\"  enctype=\"multipart\/form-data\" >\n<div class='watu-question ' id='question-1' style=';'><div id='questionWrap-1'  class='   watupro-question-id-193726'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>1. <\/span>Select the applicable options for Genesys Cloud Architect. (Choose three.)<\/div><input type='hidden' name='question_id[]' id='qID_1' value='193726' \/><input type='hidden' id='answerType193726' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193726[]' id='answer-id-777778' class='answer   answerof-193726 ' value='777778'   \/><label for='answer-id-777778' id='answer-label-777778' class=' answer'><span>Play pre-recorded messages<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193726[]' id='answer-id-777779' class='answer   answerof-193726 ' value='777779'   \/><label for='answer-id-777779' id='answer-label-777779' class=' answer'><span>Convert text to speech<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193726[]' id='answer-id-777780' class='answer   answerof-193726 ' value='777780'   \/><label for='answer-id-777780' id='answer-label-777780' class=' answer'><span>Configure queues<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193726[]' id='answer-id-777781' class='answer   answerof-193726 ' value='777781'   \/><label for='answer-id-777781' id='answer-label-777781' class=' answer'><span>Configure skills<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193726[]' id='answer-id-777782' class='answer   answerof-193726 ' value='777782'   \/><label for='answer-id-777782' id='answer-label-777782' class=' answer'><span>Receive and route calls<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-2' style=';'><div id='questionWrap-2'  class='   watupro-question-id-193727'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>2. <\/span>Policies automate repetitive quality management tasks . <br \/>\r<br>What items could be defined as policies? (Choose three.)<\/div><input type='hidden' name='question_id[]' id='qID_2' value='193727' \/><input type='hidden' id='answerType193727' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193727[]' id='answer-id-777783' class='answer   answerof-193727 ' value='777783'   \/><label for='answer-id-777783' id='answer-label-777783' class=' answer'><span>Update the Do Not Call list with records that have the appropriate wrap-up code<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193727[]' id='answer-id-777784' class='answer   answerof-193727 ' value='777784'   \/><label for='answer-id-777784' id='answer-label-777784' class=' answer'><span>Determine how many evaluations per hour to assign to a quality evaluator<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193727[]' id='answer-id-777785' class='answer   answerof-193727 ' value='777785'   \/><label for='answer-id-777785' id='answer-label-777785' class=' answer'><span>Set up a schedule to run a daily report<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193727[]' id='answer-id-777786' class='answer   answerof-193727 ' value='777786'   \/><label for='answer-id-777786' id='answer-label-777786' class=' answer'><span>Automatically assign an evaluation for all calls over 5 minutes<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193727[]' id='answer-id-777787' class='answer   answerof-193727 ' value='777787'   \/><label for='answer-id-777787' id='answer-label-777787' class=' answer'><span>Determine how long to retain recordings and whether to archive or delete them<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-3' style=';'><div id='questionWrap-3'  class='   watupro-question-id-193728'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>3. <\/span>What statements are true regarding contact lists used for outbound campaigns? (Choose three.)<\/div><input type='hidden' name='question_id[]' id='qID_3' value='193728' \/><input type='hidden' id='answerType193728' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193728[]' id='answer-id-777788' class='answer   answerof-193728 ' value='777788'   \/><label for='answer-id-777788' id='answer-label-777788' class=' answer'><span>Contact lists must contain the home phone number and first and last name fields, at a minimum<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193728[]' id='answer-id-777789' class='answer   answerof-193728 ' value='777789'   \/><label for='answer-id-777789' id='answer-label-777789' class=' answer'><span>Contact lists are read-only and cannot be updated by the agents<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193728[]' id='answer-id-777790' class='answer   answerof-193728 ' value='777790'   \/><label for='answer-id-777790' id='answer-label-777790' class=' answer'><span>A contact list can have its own unique structure, including an arbitrary number of phone number types<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193728[]' id='answer-id-777791' class='answer   answerof-193728 ' value='777791'   \/><label for='answer-id-777791' id='answer-label-777791' class=' answer'><span>Each campaign can have its own contact list, or contact lists can be shared among campaigns<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193728[]' id='answer-id-777792' class='answer   answerof-193728 ' value='777792'   \/><label for='answer-id-777792' id='answer-label-777792' class=' answer'><span>To use the callable times feature, each phone number column must have a corresponding time zone column containing the zone name<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-4' style=';'><div id='questionWrap-4'  class='   watupro-question-id-193729'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>4. <\/span>Which ACD routing method routes interaction to the next available agent?<\/div><input type='hidden' name='question_id[]' id='qID_4' value='193729' \/><input type='hidden' id='answerType193729' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193729[]' id='answer-id-777793' class='answer   answerof-193729 ' value='777793'   \/><label for='answer-id-777793' id='answer-label-777793' class=' answer'><span>Bullseye ACD<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193729[]' id='answer-id-777794' class='answer   answerof-193729 ' value='777794'   \/><label for='answer-id-777794' id='answer-label-777794' class=' answer'><span>Standard ACD<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193729[]' id='answer-id-777795' class='answer   answerof-193729 ' value='777795'   \/><label for='answer-id-777795' id='answer-label-777795' class=' answer'><span>Skills based routing<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193729[]' id='answer-id-777796' class='answer   answerof-193729 ' value='777796'   \/><label for='answer-id-777796' id='answer-label-777796' class=' answer'><span>All of the above<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-5' style=';'><div id='questionWrap-5'  class='   watupro-question-id-193730'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>5. <\/span>Which option in the Audio Sequence configuration allows you to add a slight amount of silence as a Menu Prompt to avoid Architect?<\/div><input type='hidden' name='question_id[]' id='qID_5' value='193730' \/><input type='hidden' id='answerType193730' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193730[]' id='answer-id-777797' class='answer   answerof-193730 ' value='777797'   \/><label for='answer-id-777797' id='answer-label-777797' class=' answer'><span>Default Menu choice<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193730[]' id='answer-id-777798' class='answer   answerof-193730 ' value='777798'   \/><label for='answer-id-777798' id='answer-label-777798' class=' answer'><span>Menu options<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193730[]' id='answer-id-777799' class='answer   answerof-193730 ' value='777799'   \/><label for='answer-id-777799' id='answer-label-777799' class=' answer'><span>Add blank audio<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193730[]' id='answer-id-777800' class='answer   answerof-193730 ' value='777800'   \/><label for='answer-id-777800' id='answer-label-777800' class=' answer'><span>Menu prompt<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-6' style=';'><div id='questionWrap-6'  class='   watupro-question-id-193731'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>6. <\/span>Why are skills and languages configured separately?<\/div><input type='hidden' name='question_id[]' id='qID_6' value='193731' \/><input type='hidden' id='answerType193731' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193731[]' id='answer-id-777801' class='answer   answerof-193731 ' value='777801'   \/><label for='answer-id-777801' id='answer-label-777801' class=' answer'><span>So that skills can have a more granular competency rating than languages<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193731[]' id='answer-id-777802' class='answer   answerof-193731 ' value='777802'   \/><label for='answer-id-777802' id='answer-label-777802' class=' answer'><span>So that an agent with a skill can receive an interaction regardless of the language requirement<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193731[]' id='answer-id-777803' class='answer   answerof-193731 ' value='777803'   \/><label for='answer-id-777803' id='answer-label-777803' class=' answer'><span>So that an agent with a language capability can receive an interaction regardless of the skill requirement<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193731[]' id='answer-id-777804' class='answer   answerof-193731 ' value='777804'   \/><label for='answer-id-777804' id='answer-label-777804' class=' answer'><span>Skills are a subset of languages so that the two can be combined to determine if the agent will receive an interaction<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-7' style=';'><div id='questionWrap-7'  class='   watupro-question-id-193732'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>7. <\/span>What are callable time sets?<\/div><input type='hidden' name='question_id[]' id='qID_7' value='193732' \/><input type='hidden' id='answerType193732' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193732[]' id='answer-id-777805' class='answer   answerof-193732 ' value='777805'   \/><label for='answer-id-777805' id='answer-label-777805' class=' answer'><span>Callable Time Sets allow you to define calling times for various time zones. Multiple Callable Time Sets can then be associated with a single campaign.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193732[]' id='answer-id-777806' class='answer   answerof-193732 ' value='777806'   \/><label for='answer-id-777806' id='answer-label-777806' class=' answer'><span>Callable Time Sets allow you to define calling times for various time zones. A Callable Time Set can then be associated with multiple campaigns.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193732[]' id='answer-id-777807' class='answer   answerof-193732 ' value='777807'   \/><label for='answer-id-777807' id='answer-label-777807' class=' answer'><span>Callable Time Sets provide a way to define your own time zones to associate with a campaign.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193732[]' id='answer-id-777808' class='answer   answerof-193732 ' value='777808'   \/><label for='answer-id-777808' id='answer-label-777808' class=' answer'><span>Callable Time Sets are used to define when a campaign starts and stops.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-8' style=';'><div id='questionWrap-8'  class='   watupro-question-id-193733'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>8. <\/span>What would you select from the Admin&gt;Outbound Dialing menu to create a new campaign?<\/div><input type='hidden' name='question_id[]' id='qID_8' value='193733' \/><input type='hidden' id='answerType193733' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193733[]' id='answer-id-777809' class='answer   answerof-193733 ' value='777809'   \/><label for='answer-id-777809' id='answer-label-777809' class=' answer'><span>Scripts<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193733[]' id='answer-id-777810' class='answer   answerof-193733 ' value='777810'   \/><label for='answer-id-777810' id='answer-label-777810' class=' answer'><span>Schedules<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193733[]' id='answer-id-777811' class='answer   answerof-193733 ' value='777811'   \/><label for='answer-id-777811' id='answer-label-777811' class=' answer'><span>Campaign Dashboard<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193733[]' id='answer-id-777812' class='answer   answerof-193733 ' value='777812'   \/><label for='answer-id-777812' id='answer-label-777812' class=' answer'><span>Campaign Management<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-9' style=';'><div id='questionWrap-9'  class='   watupro-question-id-193734'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>9. <\/span>The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)<\/div><input type='hidden' name='question_id[]' id='qID_9' value='193734' \/><input type='hidden' id='answerType193734' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193734[]' id='answer-id-777813' class='answer   answerof-193734 ' value='777813'   \/><label for='answer-id-777813' id='answer-label-777813' class=' answer'><span>The maximum capacity that an agent may handle simultaneously for each supported media type<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193734[]' id='answer-id-777814' class='answer   answerof-193734 ' value='777814'   \/><label for='answer-id-777814' id='answer-label-777814' class=' answer'><span>The after call work time for each media type<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193734[]' id='answer-id-777815' class='answer   answerof-193734 ' value='777815'   \/><label for='answer-id-777815' id='answer-label-777815' class=' answer'><span>The length of time that an agent may spend on each media type<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193734[]' id='answer-id-777816' class='answer   answerof-193734 ' value='777816'   \/><label for='answer-id-777816' id='answer-label-777816' class=' answer'><span>The number of different media types that an agent may handle simultaneously<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193734[]' id='answer-id-777817' class='answer   answerof-193734 ' value='777817'   \/><label for='answer-id-777817' id='answer-label-777817' class=' answer'><span>The media types that can interrupt current interactions that an agent is handling<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-10' style=';'><div id='questionWrap-10'  class='   watupro-question-id-193735'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>10. <\/span>What attributes can be assigned to agents to ensure that interactions are routed to the most qualified agent? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_10' value='193735' \/><input type='hidden' id='answerType193735' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193735[]' id='answer-id-777818' class='answer   answerof-193735 ' value='777818'   \/><label for='answer-id-777818' id='answer-label-777818' class=' answer'><span>Languages<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193735[]' id='answer-id-777819' class='answer   answerof-193735 ' value='777819'   \/><label for='answer-id-777819' id='answer-label-777819' class=' answer'><span>Medians<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193735[]' id='answer-id-777820' class='answer   answerof-193735 ' value='777820'   \/><label for='answer-id-777820' id='answer-label-777820' class=' answer'><span>Skills<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193735[]' id='answer-id-777821' class='answer   answerof-193735 ' value='777821'   \/><label for='answer-id-777821' id='answer-label-777821' class=' answer'><span>Index Ratings<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193735[]' id='answer-id-777822' class='answer   answerof-193735 ' value='777822'   \/><label for='answer-id-777822' id='answer-label-777822' class=' answer'><span>Knowledge levels<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-11' style=';'><div id='questionWrap-11'  class='   watupro-question-id-193736'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>11. <\/span>Several people have complained that they try to join a group chat and they can\u2019t find the group in a search . <br \/>\r<br>What is the most likely reason?<\/div><input type='hidden' name='question_id[]' id='qID_11' value='193736' \/><input type='hidden' id='answerType193736' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193736[]' id='answer-id-777823' class='answer   answerof-193736 ' value='777823'   \/><label for='answer-id-777823' id='answer-label-777823' class=' answer'><span>The group is in the wrong Organization<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193736[]' id='answer-id-777824' class='answer   answerof-193736 ' value='777824'   \/><label for='answer-id-777824' id='answer-label-777824' class=' answer'><span>Group chat is only available to administrators<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193736[]' id='answer-id-777825' class='answer   answerof-193736 ' value='777825'   \/><label for='answer-id-777825' id='answer-label-777825' class=' answer'><span>The group is set to members only and they are not members of the group<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193736[]' id='answer-id-777826' class='answer   answerof-193736 ' value='777826'   \/><label for='answer-id-777826' id='answer-label-777826' class=' answer'><span>The group is set to public<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-12' style=';'><div id='questionWrap-12'  class='   watupro-question-id-193737'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>12. <\/span>A system that routes interactions based on an algorithm which determines the best available agent for an interaction<\/div><input type='hidden' name='question_id[]' id='qID_12' value='193737' \/><input type='hidden' id='answerType193737' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193737[]' id='answer-id-777827' class='answer   answerof-193737 ' value='777827'   \/><label for='answer-id-777827' id='answer-label-777827' class=' answer'><span>Architect<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193737[]' id='answer-id-777828' class='answer   answerof-193737 ' value='777828'   \/><label for='answer-id-777828' id='answer-label-777828' class=' answer'><span>Automatic Call Distribution<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193737[]' id='answer-id-777829' class='answer   answerof-193737 ' value='777829'   \/><label for='answer-id-777829' id='answer-label-777829' class=' answer'><span>Call Routing<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193737[]' id='answer-id-777830' class='answer   answerof-193737 ' value='777830'   \/><label for='answer-id-777830' id='answer-label-777830' class=' answer'><span>Scheduling<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-13' style=';'><div id='questionWrap-13'  class='   watupro-question-id-193738'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>13. <\/span>Recording Policies can be configured for what type(s) of contact(s)?<\/div><input type='hidden' name='question_id[]' id='qID_13' value='193738' \/><input type='hidden' id='answerType193738' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193738[]' id='answer-id-777831' class='answer   answerof-193738 ' value='777831'   \/><label for='answer-id-777831' id='answer-label-777831' class=' answer'><span>Call<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193738[]' id='answer-id-777832' class='answer   answerof-193738 ' value='777832'   \/><label for='answer-id-777832' id='answer-label-777832' class=' answer'><span>Chat<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193738[]' id='answer-id-777833' class='answer   answerof-193738 ' value='777833'   \/><label for='answer-id-777833' id='answer-label-777833' class=' answer'><span>Email<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193738[]' id='answer-id-777834' class='answer   answerof-193738 ' value='777834'   \/><label for='answer-id-777834' id='answer-label-777834' class=' answer'><span>Message<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193738[]' id='answer-id-777835' class='answer   answerof-193738 ' value='777835'   \/><label for='answer-id-777835' id='answer-label-777835' class=' answer'><span>All of the above<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-14' style=';'><div id='questionWrap-14'  class='   watupro-question-id-193739'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>14. <\/span>What two options are available to create a customized user role?<\/div><input type='hidden' name='question_id[]' id='qID_14' value='193739' \/><input type='hidden' id='answerType193739' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193739[]' id='answer-id-777836' class='answer   answerof-193739 ' value='777836'   \/><label for='answer-id-777836' id='answer-label-777836' class=' answer'><span>Copy an existing role then add the necessary permissions to meet your needs<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193739[]' id='answer-id-777837' class='answer   answerof-193739 ' value='777837'   \/><label for='answer-id-777837' id='answer-label-777837' class=' answer'><span>Create a new Role and assign the necessary permissions to that role<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193739[]' id='answer-id-777838' class='answer   answerof-193739 ' value='777838'   \/><label for='answer-id-777838' id='answer-label-777838' class=' answer'><span>Create or modify a workgroup to meet your needs<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193739[]' id='answer-id-777839' class='answer   answerof-193739 ' value='777839'   \/><label for='answer-id-777839' id='answer-label-777839' class=' answer'><span>Create a new Group and assign the necessary permissions to the group<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-15' style=';'><div id='questionWrap-15'  class='   watupro-question-id-193740'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>15. <\/span>Which of the following options are used when scheduling a report? (Choose three.)<\/div><input type='hidden' name='question_id[]' id='qID_15' value='193740' \/><input type='hidden' id='answerType193740' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193740[]' id='answer-id-777840' class='answer   answerof-193740 ' value='777840'   \/><label for='answer-id-777840' id='answer-label-777840' class=' answer'><span>Time period<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193740[]' id='answer-id-777841' class='answer   answerof-193740 ' value='777841'   \/><label for='answer-id-777841' id='answer-label-777841' class=' answer'><span>Custom Date Range<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193740[]' id='answer-id-777842' class='answer   answerof-193740 ' value='777842'   \/><label for='answer-id-777842' id='answer-label-777842' class=' answer'><span>Recurrences<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193740[]' id='answer-id-777843' class='answer   answerof-193740 ' value='777843'   \/><label for='answer-id-777843' id='answer-label-777843' class=' answer'><span>Time zone<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193740[]' id='answer-id-777844' class='answer   answerof-193740 ' value='777844'   \/><label for='answer-id-777844' id='answer-label-777844' class=' answer'><span>Start Time<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-16' style=';'><div id='questionWrap-16'  class='   watupro-question-id-193741'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>16. <\/span>Select all the roles that are automatically assigned by default to the user who sets up the organization. (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_16' value='193741' \/><input type='hidden' id='answerType193741' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193741[]' id='answer-id-777845' class='answer   answerof-193741 ' value='777845'   \/><label for='answer-id-777845' id='answer-label-777845' class=' answer'><span>Employee<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193741[]' id='answer-id-777846' class='answer   answerof-193741 ' value='777846'   \/><label for='answer-id-777846' id='answer-label-777846' class=' answer'><span>Master Admin<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193741[]' id='answer-id-777847' class='answer   answerof-193741 ' value='777847'   \/><label for='answer-id-777847' id='answer-label-777847' class=' answer'><span>Genesys Cloud User<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193741[]' id='answer-id-777848' class='answer   answerof-193741 ' value='777848'   \/><label for='answer-id-777848' id='answer-label-777848' class=' answer'><span>Admin<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193741[]' id='answer-id-777849' class='answer   answerof-193741 ' value='777849'   \/><label for='answer-id-777849' id='answer-label-777849' class=' answer'><span>Telephony Admin<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-17' style=';'><div id='questionWrap-17'  class='   watupro-question-id-193742'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>17. <\/span>What is a DNC list?<\/div><input type='hidden' name='question_id[]' id='qID_17' value='193742' \/><input type='hidden' id='answerType193742' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193742[]' id='answer-id-777850' class='answer   answerof-193742 ' value='777850'   \/><label for='answer-id-777850' id='answer-label-777850' class=' answer'><span>A DNC list causes records to be presented to be preview dialed, regardless of the dialing mode.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193742[]' id='answer-id-777851' class='answer   answerof-193742 ' value='777851'   \/><label for='answer-id-777851' id='answer-label-777851' class=' answer'><span>A DNC list is another name for a contact list.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193742[]' id='answer-id-777852' class='answer   answerof-193742 ' value='777852'   \/><label for='answer-id-777852' id='answer-label-777852' class=' answer'><span>A DNC list is a table containing high-priority numbers that should be dialed using preview mode.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193742[]' id='answer-id-777853' class='answer   answerof-193742 ' value='777853'   \/><label for='answer-id-777853' id='answer-label-777853' class=' answer'><span>A DNC list is a table containing phone numbers that a campaign should never dial.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-18' style=';'><div id='questionWrap-18'  class='   watupro-question-id-193743'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>18. <\/span>Call Recording is enabled in.<\/div><input type='hidden' name='question_id[]' id='qID_18' value='193743' \/><input type='hidden' id='answerType193743' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193743[]' id='answer-id-777854' class='answer   answerof-193743 ' value='777854'   \/><label for='answer-id-777854' id='answer-label-777854' class=' answer'><span>Admin &gt; Telephony<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193743[]' id='answer-id-777855' class='answer   answerof-193743 ' value='777855'   \/><label for='answer-id-777855' id='answer-label-777855' class=' answer'><span>Admin &gt; Quality<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193743[]' id='answer-id-777856' class='answer   answerof-193743 ' value='777856'   \/><label for='answer-id-777856' id='answer-label-777856' class=' answer'><span>Admin &gt; Contact Center<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-19' style=';'><div id='questionWrap-19'  class='   watupro-question-id-193744'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>19. <\/span>Which of the following components can be added to scripts? (Choose all that applies.)<\/div><input type='hidden' name='question_id[]' id='qID_19' value='193744' \/><input type='hidden' id='answerType193744' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193744[]' id='answer-id-777857' class='answer   answerof-193744 ' value='777857'   \/><label for='answer-id-777857' id='answer-label-777857' class=' answer'><span>Visual Basic Control<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193744[]' id='answer-id-777858' class='answer   answerof-193744 ' value='777858'   \/><label for='answer-id-777858' id='answer-label-777858' class=' answer'><span>Text<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193744[]' id='answer-id-777859' class='answer   answerof-193744 ' value='777859'   \/><label for='answer-id-777859' id='answer-label-777859' class=' answer'><span>Call Flow<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193744[]' id='answer-id-777860' class='answer   answerof-193744 ' value='777860'   \/><label for='answer-id-777860' id='answer-label-777860' class=' answer'><span>Checkbox<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193744[]' id='answer-id-777861' class='answer   answerof-193744 ' value='777861'   \/><label for='answer-id-777861' id='answer-label-777861' class=' answer'><span>Web Page<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-193744[]' id='answer-id-777862' class='answer   answerof-193744 ' value='777862'   \/><label for='answer-id-777862' id='answer-label-777862' class=' answer'><span>Image<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-20' style=';'><div id='questionWrap-20'  class='   watupro-question-id-193745'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>20. <\/span>What would you select from the Performance menu to view real-time statistics for all active campaigns?<\/div><input type='hidden' name='question_id[]' id='qID_20' value='193745' \/><input type='hidden' id='answerType193745' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193745[]' id='answer-id-777863' class='answer   answerof-193745 ' value='777863'   \/><label for='answer-id-777863' id='answer-label-777863' class=' answer'><span>Scripts<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193745[]' id='answer-id-777864' class='answer   answerof-193745 ' value='777864'   \/><label for='answer-id-777864' id='answer-label-777864' class=' answer'><span>Campaign Management<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193745[]' id='answer-id-777865' class='answer   answerof-193745 ' value='777865'   \/><label for='answer-id-777865' id='answer-label-777865' class=' answer'><span>Outbound Campaigns<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-193745[]' id='answer-id-777866' class='answer   answerof-193745 ' value='777866'   \/><label for='answer-id-777866' id='answer-label-777866' class=' answer'><span>Schedules<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div style='display:none' id='question-21'>\n\t<div class='question-content'>\n\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/img\/loading.gif\" width=\"16\" height=\"16\" alt=\"Loading...\" title=\"Loading...\" \/>&nbsp;Loading...\t<\/div>\n<\/div>\n\n<br \/>\n\t\n\t\t\t<div class=\"watupro_buttons flex \" id=\"watuPROButtons5749\" >\n\t\t  <div id=\"prev-question\" style=\"display:none;\"><input type=\"button\" value=\"&lt; 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