{"id":1498,"date":"2018-10-25T02:36:36","date_gmt":"2018-10-25T02:36:36","guid":{"rendered":"https:\/\/dumps.dumpsbase.com\/?p=1498"},"modified":"2019-03-04T08:04:58","modified_gmt":"2019-03-04T08:04:58","slug":"it-service-management-foundation-itsm20f-en-real-exam-qas","status":"publish","type":"post","link":"https:\/\/www.dumpsbase.com\/freedumps\/it-service-management-foundation-itsm20f-en-real-exam-qas.html","title":{"rendered":"IT Service Management Foundation ITSM20F.EN Real Exam Q&#038;As"},"content":{"rendered":"<p>It is well known that EXIN is famous for having certified millions of professionals in the digital domain. ITSM20F.EN IT Service Management Foundation based on ISO\/IEC 20000 is one of EXIN certification exams, which is designed for professionals who play a role in the processes of IT service management and who are interested in the broader scope of the IT service management system. To help you pass IT Service Management Foundation based on ISO\/IEC 20000 exam, Dumpsbase provides you IT Service Management Foundation ITSM20F.EN Real Exam Q&amp;As to prepare for your ITSM20F.EN exam well.<\/p>\n<h2><span style=\"color: #ff6600;\"><em>Read Free Questions of ITSM20F.EN Real Exam Q&amp;As<\/em><\/span><\/h2>\n<script>\n\t  window.fbAsyncInit = function() {\n\t    FB.init({\n\t      appId            : '622169541470367',\n\t      autoLogAppEvents : true,\n\t      xfbml            : true,\n\t      version          : 'v3.1'\n\t    });\n\t  };\n\t\n\t  (function(d, s, id){\n\t     var js, fjs = d.getElementsByTagName(s)[0];\n\t     if (d.getElementById(id)) {return;}\n\t     js = d.createElement(s); js.id = id;\n\t     js.src = \"https:\/\/connect.facebook.net\/en_US\/sdk.js\";\n\t     fjs.parentNode.insertBefore(js, fjs);\n\t   }(document, 'script', 'facebook-jssdk'));\n\t<\/script><script type=\"text\/javascript\" >\ndocument.addEventListener(\"DOMContentLoaded\", function(event) { \nif(!window.jQuery) alert(\"The important jQuery library is not properly loaded in your site. Your WordPress theme is probably missing the essential wp_head() call. You can switch to another theme and you will see that the plugin works fine and this notice disappears. If you are still not sure what to do you can contact us for help.\");\n});\n<\/script>  \n  \n<div  id=\"watupro_quiz\" class=\"quiz-area single-page-quiz\">\n<p id=\"submittingExam437\" style=\"display:none;text-align:center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/img\/loading.gif\" width=\"16\" height=\"16\"><\/p>\n\n<div class=\"watupro-exam-description\" id=\"description-quiz-437\"><\/div>\n\n<form action=\"\" method=\"post\" class=\"quiz-form\" id=\"quiz-437\"  enctype=\"multipart\/form-data\" >\n<div class='watu-question ' id='question-1' style=';'><div id='questionWrap-1'  class='   watupro-question-id-8452'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>1. <\/span>What is the definition of IT Service Management?<\/div><input type='hidden' name='question_id[]' id='qID_1' value='8452' \/><input type='hidden' id='answerType8452' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8452[]' id='answer-id-35077' class='answer   answerof-8452 ' value='35077'   \/><label for='answer-id-35077' id='answer-label-35077' class=' answer'><span>An organization supping services to one or more customers<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8452[]' id='answer-id-35078' class='answer   answerof-8452 ' value='35078'   \/><label for='answer-id-35078' id='answer-label-35078' class=' answer'><span>Best practice guidance for operating services<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8452[]' id='answer-id-35079' class='answer   answerof-8452 ' value='35079'   \/><label for='answer-id-35079' id='answer-label-35079' class=' answer'><span>Requirements for delivering service based upon best practices<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8452[]' id='answer-id-35080' class='answer   answerof-8452 ' value='35080'   \/><label for='answer-id-35080' id='answer-label-35080' class=' answer'><span>Specialized organizational capabilities providing value to customers<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-2' style=';'><div id='questionWrap-2'  class='   watupro-question-id-8453'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>2. <\/span>Which process or function is responsible for supplying first-line support and assistance in daily use of IT services'?<\/div><input type='hidden' name='question_id[]' id='qID_2' value='8453' \/><input type='hidden' id='answerType8453' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8453[]' id='answer-id-35081' class='answer   answerof-8453 ' value='35081'   \/><label for='answer-id-35081' id='answer-label-35081' class=' answer'><span>Availability Management<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8453[]' id='answer-id-35082' class='answer   answerof-8453 ' value='35082'   \/><label for='answer-id-35082' id='answer-label-35082' class=' answer'><span>Incident Management<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8453[]' id='answer-id-35083' class='answer   answerof-8453 ' value='35083'   \/><label for='answer-id-35083' id='answer-label-35083' class=' answer'><span>Service Desk<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8453[]' id='answer-id-35084' class='answer   answerof-8453 ' value='35084'   \/><label for='answer-id-35084' id='answer-label-35084' class=' answer'><span>Service Level Management<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-3' style=';'><div id='questionWrap-3'  class='   watupro-question-id-8454'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>3. <\/span>What does the term &quot;Integrity&quot; mean in the context of Information Security Management?<\/div><input type='hidden' name='question_id[]' id='qID_3' value='8454' \/><input type='hidden' id='answerType8454' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8454[]' id='answer-id-35085' class='answer   answerof-8454 ' value='35085'   \/><label for='answer-id-35085' id='answer-label-35085' class=' answer'><span>Protecting the information against unauthorized use<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8454[]' id='answer-id-35086' class='answer   answerof-8454 ' value='35086'   \/><label for='answer-id-35086' id='answer-label-35086' class=' answer'><span>Monitoring the access to information<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8454[]' id='answer-id-35087' class='answer   answerof-8454 ' value='35087'   \/><label for='answer-id-35087' id='answer-label-35087' class=' answer'><span>The accuracy, completeness and correctness of the information<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8454[]' id='answer-id-35088' class='answer   answerof-8454 ' value='35088'   \/><label for='answer-id-35088' id='answer-label-35088' class=' answer'><span>Screening the support staff on their loyalty to the IT organization<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-4' style=';'><div id='questionWrap-4'  class='   watupro-question-id-8455'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>4. <\/span>What is a Known Error?<\/div><input type='hidden' name='question_id[]' id='qID_4' value='8455' \/><input type='hidden' id='answerType8455' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8455[]' id='answer-id-35089' class='answer   answerof-8455 ' value='35089'   \/><label for='answer-id-35089' id='answer-label-35089' class=' answer'><span>A serious incident whose resolution is known<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8455[]' id='answer-id-35090' class='answer   answerof-8455 ' value='35090'   \/><label for='answer-id-35090' id='answer-label-35090' class=' answer'><span>A Problem that is resolved<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8455[]' id='answer-id-35091' class='answer   answerof-8455 ' value='35091'   \/><label for='answer-id-35091' id='answer-label-35091' class=' answer'><span>A Problem for which the cause and Workaround have been identified<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8455[]' id='answer-id-35092' class='answer   answerof-8455 ' value='35092'   \/><label for='answer-id-35092' id='answer-label-35092' class=' answer'><span>A Problem that cannot be matched<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-5' style=';'><div id='questionWrap-5'  class='   watupro-question-id-8456'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>5. <\/span>Which process or function has the responsibility of distributing information to users?<\/div><input type='hidden' name='question_id[]' id='qID_5' value='8456' \/><input type='hidden' id='answerType8456' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8456[]' id='answer-id-35093' class='answer   answerof-8456 ' value='35093'   \/><label for='answer-id-35093' id='answer-label-35093' class=' answer'><span>Change Management<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8456[]' id='answer-id-35094' class='answer   answerof-8456 ' value='35094'   \/><label for='answer-id-35094' id='answer-label-35094' class=' answer'><span>Customer Relationship Management<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8456[]' id='answer-id-35095' class='answer   answerof-8456 ' value='35095'   \/><label for='answer-id-35095' id='answer-label-35095' class=' answer'><span>Incident Management<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8456[]' id='answer-id-35096' class='answer   answerof-8456 ' value='35096'   \/><label for='answer-id-35096' id='answer-label-35096' class=' answer'><span>Service Desk<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-6' style=';'><div id='questionWrap-6'  class='   watupro-question-id-8457'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>6. <\/span>The success and failure of Releases shall be measured. What is included in these measurements?<\/div><input type='hidden' name='question_id[]' id='qID_6' value='8457' \/><input type='hidden' id='answerType8457' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8457[]' id='answer-id-35097' class='answer   answerof-8457 ' value='35097'   \/><label for='answer-id-35097' id='answer-label-35097' class=' answer'><span>The frequency and types of Releases<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8457[]' id='answer-id-35098' class='answer   answerof-8457 ' value='35098'   \/><label for='answer-id-35098' id='answer-label-35098' class=' answer'><span>The Incidents related to a Release in the period following a Release<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8457[]' id='answer-id-35099' class='answer   answerof-8457 ' value='35099'   \/><label for='answer-id-35099' id='answer-label-35099' class=' answer'><span>The Release dates<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8457[]' id='answer-id-35100' class='answer   answerof-8457 ' value='35100'   \/><label for='answer-id-35100' id='answer-label-35100' class=' answer'><span>The Request for Change (RFC)<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-7' style=';'><div id='questionWrap-7'  class='   watupro-question-id-8458'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>7. <\/span>A Change leads to a modification of an IT element. <br \/>\r<br>Which of the following terms best describes the element being modified?<\/div><input type='hidden' name='question_id[]' id='qID_7' value='8458' \/><input type='hidden' id='answerType8458' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8458[]' id='answer-id-35101' class='answer   answerof-8458 ' value='35101'   \/><label for='answer-id-35101' id='answer-label-35101' class=' answer'><span>A developed application<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8458[]' id='answer-id-35102' class='answer   answerof-8458 ' value='35102'   \/><label for='answer-id-35102' id='answer-label-35102' class=' answer'><span>A Configuration Item<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8458[]' id='answer-id-35103' class='answer   answerof-8458 ' value='35103'   \/><label for='answer-id-35103' id='answer-label-35103' class=' answer'><span>A Service<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8458[]' id='answer-id-35104' class='answer   answerof-8458 ' value='35104'   \/><label for='answer-id-35104' id='answer-label-35104' class=' answer'><span>A deployed infrastructure<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-8' style=';'><div id='questionWrap-8'  class='   watupro-question-id-8459'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>8. <\/span>What defines Service Quality'?<\/div><input type='hidden' name='question_id[]' id='qID_8' value='8459' \/><input type='hidden' id='answerType8459' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8459[]' id='answer-id-35105' class='answer   answerof-8459 ' value='35105'   \/><label for='answer-id-35105' id='answer-label-35105' class=' answer'><span>A series of activities that can be assessed in advance by a provider and customer<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8459[]' id='answer-id-35106' class='answer   answerof-8459 ' value='35106'   \/><label for='answer-id-35106' id='answer-label-35106' class=' answer'><span>Achieving a 99.999% continuous level of availability<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8459[]' id='answer-id-35107' class='answer   answerof-8459 ' value='35107'   \/><label for='answer-id-35107' id='answer-label-35107' class=' answer'><span>Meeting stated customer requirements and expectations<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8459[]' id='answer-id-35108' class='answer   answerof-8459 ' value='35108'   \/><label for='answer-id-35108' id='answer-label-35108' class=' answer'><span>Providing a cost-effective service<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-9' style=';'><div id='questionWrap-9'  class='   watupro-question-id-8460'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>9. <\/span>In the context of standards, what does the term &quot;conformity&quot; stand for?<\/div><input type='hidden' name='question_id[]' id='qID_9' value='8460' \/><input type='hidden' id='answerType8460' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8460[]' id='answer-id-35109' class='answer   answerof-8460 ' value='35109'   \/><label for='answer-id-35109' id='answer-label-35109' class=' answer'><span>Alignment of an audit nonconformity report to a re-audit report<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8460[]' id='answer-id-35110' class='answer   answerof-8460 ' value='35110'   \/><label for='answer-id-35110' id='answer-label-35110' class=' answer'><span>Compliance with a requirement<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8460[]' id='answer-id-35111' class='answer   answerof-8460 ' value='35111'   \/><label for='answer-id-35111' id='answer-label-35111' class=' answer'><span>Quality Management System certification by an approved body<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8460[]' id='answer-id-35112' class='answer   answerof-8460 ' value='35112'   \/><label for='answer-id-35112' id='answer-label-35112' class=' answer'><span>Verification of supplier certification<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-10' style=';'><div id='questionWrap-10'  class='   watupro-question-id-8461'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>10. <\/span>What is a shared concept of both ISO\/IEC 27001 and ISCWIEC 20000?<\/div><input type='hidden' name='question_id[]' id='qID_10' value='8461' \/><input type='hidden' id='answerType8461' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8461[]' id='answer-id-35113' class='answer   answerof-8461 ' value='35113'   \/><label for='answer-id-35113' id='answer-label-35113' class=' answer'><span>Capacity management<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8461[]' id='answer-id-35114' class='answer   answerof-8461 ' value='35114'   \/><label for='answer-id-35114' id='answer-label-35114' class=' answer'><span>Incident management<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8461[]' id='answer-id-35115' class='answer   answerof-8461 ' value='35115'   \/><label for='answer-id-35115' id='answer-label-35115' class=' answer'><span>Information security management<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8461[]' id='answer-id-35116' class='answer   answerof-8461 ' value='35116'   \/><label for='answer-id-35116' id='answer-label-35116' class=' answer'><span>Release management<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-11' style=';'><div id='questionWrap-11'  class='   watupro-question-id-8462'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>11. <\/span>What is the contribution of Availability Management to the Service Level Management process?<\/div><input type='hidden' name='question_id[]' id='qID_11' value='8462' \/><input type='hidden' id='answerType8462' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8462[]' id='answer-id-35117' class='answer   answerof-8462 ' value='35117'   \/><label for='answer-id-35117' id='answer-label-35117' class=' answer'><span>Availability Management provides information about the availability of the services being provided.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8462[]' id='answer-id-35118' class='answer   answerof-8462 ' value='35118'   \/><label for='answer-id-35118' id='answer-label-35118' class=' answer'><span>Availability Management acts in consultation with users to determine the availability of IT services.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8462[]' id='answer-id-35119' class='answer   answerof-8462 ' value='35119'   \/><label for='answer-id-35119' id='answer-label-35119' class=' answer'><span>Availability Management supplies data about the availability requirements of users.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8462[]' id='answer-id-35120' class='answer   answerof-8462 ' value='35120'   \/><label for='answer-id-35120' id='answer-label-35120' class=' answer'><span>Availability Management ensures that a Service Level Agreement (SLA) is available for all users.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-12' style=';'><div id='questionWrap-12'  class='   watupro-question-id-8463'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>12. <\/span>What are the key contents of an IT Service Management system?<\/div><input type='hidden' name='question_id[]' id='qID_12' value='8463' \/><input type='hidden' id='answerType8463' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8463[]' id='answer-id-35121' class='answer   answerof-8463 ' value='35121'   \/><label for='answer-id-35121' id='answer-label-35121' class=' answer'><span>A documented organizational and operational structure<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8463[]' id='answer-id-35122' class='answer   answerof-8463 ' value='35122'   \/><label for='answer-id-35122' id='answer-label-35122' class=' answer'><span>A software system for the ticket<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8463[]' id='answer-id-35123' class='answer   answerof-8463 ' value='35123'   \/><label for='answer-id-35123' id='answer-label-35123' class=' answer'><span>A software system to monitor the key performance indicators (KPIs)<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8463[]' id='answer-id-35124' class='answer   answerof-8463 ' value='35124'   \/><label for='answer-id-35124' id='answer-label-35124' class=' answer'><span>Systematic processes for ticket recording and follow-up only<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-13' style=';'><div id='questionWrap-13'  class='   watupro-question-id-8464'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>13. <\/span>What is mandatory to define in the incident management procedures?<\/div><input type='hidden' name='question_id[]' id='qID_13' value='8464' \/><input type='hidden' id='answerType8464' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8464[]' id='answer-id-35125' class='answer   answerof-8464 ' value='35125'   \/><label for='answer-id-35125' id='answer-label-35125' class=' answer'><span>The escalation of incidents<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8464[]' id='answer-id-35126' class='answer   answerof-8464 ' value='35126'   \/><label for='answer-id-35126' id='answer-label-35126' class=' answer'><span>The implementation of emergency changes<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8464[]' id='answer-id-35127' class='answer   answerof-8464 ' value='35127'   \/><label for='answer-id-35127' id='answer-label-35127' class=' answer'><span>The recording of deficiencies in the configuration management database (CMDB)<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8464[]' id='answer-id-35128' class='answer   answerof-8464 ' value='35128'   \/><label for='answer-id-35128' id='answer-label-35128' class=' answer'><span>The recording of problems<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-14' style=';'><div id='questionWrap-14'  class='   watupro-question-id-8465'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>14. <\/span>While planning for service improvements, what is an important best practice to consider?<\/div><input type='hidden' name='question_id[]' id='qID_14' value='8465' \/><input type='hidden' id='answerType8465' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8465[]' id='answer-id-35129' class='answer   answerof-8465 ' value='35129'   \/><label for='answer-id-35129' id='answer-label-35129' class=' answer'><span>Service improvement targets should be measurable, linked to business objectives and documented in a plan.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8465[]' id='answer-id-35130' class='answer   answerof-8465 ' value='35130'   \/><label for='answer-id-35130' id='answer-label-35130' class=' answer'><span>The progress of service improvement should be discussed at least weekly in the steering committee.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8465[]' id='answer-id-35131' class='answer   answerof-8465 ' value='35131'   \/><label for='answer-id-35131' id='answer-label-35131' class=' answer'><span>The progress should be monitored closely by an independent project manager to maintain objectivity.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8465[]' id='answer-id-35132' class='answer   answerof-8465 ' value='35132'   \/><label for='answer-id-35132' id='answer-label-35132' class=' answer'><span>The service improvement targets should not change until the target is reached, or else no consistency is maintained<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-15' style=';'><div id='questionWrap-15'  class='   watupro-question-id-8466'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>15. <\/span>What can be improved by achieving quality objectives?<\/div><input type='hidden' name='question_id[]' id='qID_15' value='8466' \/><input type='hidden' id='answerType8466' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8466[]' id='answer-id-35133' class='answer   answerof-8466 ' value='35133'   \/><label for='answer-id-35133' id='answer-label-35133' class=' answer'><span>Effectiveness of the service<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8466[]' id='answer-id-35134' class='answer   answerof-8466 ' value='35134'   \/><label for='answer-id-35134' id='answer-label-35134' class=' answer'><span>Personal satisfaction of the Configuration Manager<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8466[]' id='answer-id-35135' class='answer   answerof-8466 ' value='35135'   \/><label for='answer-id-35135' id='answer-label-35135' class=' answer'><span>Relationship with interested suppliers<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8466[]' id='answer-id-35136' class='answer   answerof-8466 ' value='35136'   \/><label for='answer-id-35136' id='answer-label-35136' class=' answer'><span>Relationship with unauthorized patties<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-16' style=';'><div id='questionWrap-16'  class='   watupro-question-id-8467'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>16. <\/span>Staff should be trained in relevant aspects of Service Management. What information with respect to training should be maintained?<\/div><input type='hidden' name='question_id[]' id='qID_16' value='8467' \/><input type='hidden' id='answerType8467' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8467[]' id='answer-id-35137' class='answer   answerof-8467 ' value='35137'   \/><label for='answer-id-35137' id='answer-label-35137' class=' answer'><span>A chronological training record for each individual<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8467[]' id='answer-id-35138' class='answer   answerof-8467 ' value='35138'   \/><label for='answer-id-35138' id='answer-label-35138' class=' answer'><span>A record of all future training courses for each employee<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8467[]' id='answer-id-35139' class='answer   answerof-8467 ' value='35139'   \/><label for='answer-id-35139' id='answer-label-35139' class=' answer'><span>An overview of all personal details per employee<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8467[]' id='answer-id-35140' class='answer   answerof-8467 ' value='35140'   \/><label for='answer-id-35140' id='answer-label-35140' class=' answer'><span>An overview of all possible training modules that match with competences<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-17' style=';'><div id='questionWrap-17'  class='   watupro-question-id-8468'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>17. <\/span>Which statement below is not a purpose of Supplier Management procedures?<\/div><input type='hidden' name='question_id[]' id='qID_17' value='8468' \/><input type='hidden' id='answerType8468' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8468[]' id='answer-id-35141' class='answer   answerof-8468 ' value='35141'   \/><label for='answer-id-35141' id='answer-label-35141' class=' answer'><span>That business transactions between all parties are recorded<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8468[]' id='answer-id-35142' class='answer   answerof-8468 ' value='35142'   \/><label for='answer-id-35142' id='answer-label-35142' class=' answer'><span>That information on the performance of all suppliers can be observed and acted upon<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8468[]' id='answer-id-35143' class='answer   answerof-8468 ' value='35143'   \/><label for='answer-id-35143' id='answer-label-35143' class=' answer'><span>That it is made clear that the supplier cannot subcontract part of the delivered services to the Service Provider<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8468[]' id='answer-id-35144' class='answer   answerof-8468 ' value='35144'   \/><label for='answer-id-35144' id='answer-label-35144' class=' answer'><span>That the suppliers understand their obligation to the Service Provider<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-18' style=';'><div id='questionWrap-18'  class='   watupro-question-id-8469'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>18. <\/span>The service provider thinks that the service levels will not be met might a certain incident occur. When will the customer be informed?<\/div><input type='hidden' name='question_id[]' id='qID_18' value='8469' \/><input type='hidden' id='answerType8469' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8469[]' id='answer-id-35145' class='answer   answerof-8469 ' value='35145'   \/><label for='answer-id-35145' id='answer-label-35145' class=' answer'><span>After the breach<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8469[]' id='answer-id-35146' class='answer   answerof-8469 ' value='35146'   \/><label for='answer-id-35146' id='answer-label-35146' class=' answer'><span>Before the breach<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8469[]' id='answer-id-35147' class='answer   answerof-8469 ' value='35147'   \/><label for='answer-id-35147' id='answer-label-35147' class=' answer'><span>During service reporting<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8469[]' id='answer-id-35148' class='answer   answerof-8469 ' value='35148'   \/><label for='answer-id-35148' id='answer-label-35148' class=' answer'><span>Never<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-19' style=';'><div id='questionWrap-19'  class='   watupro-question-id-8470'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>19. <\/span>What is the aim of an internal audit?<\/div><input type='hidden' name='question_id[]' id='qID_19' value='8470' \/><input type='hidden' id='answerType8470' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8470[]' id='answer-id-35149' class='answer   answerof-8470 ' value='35149'   \/><label for='answer-id-35149' id='answer-label-35149' class=' answer'><span>To ensure and improve one's own quality capability<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8470[]' id='answer-id-35150' class='answer   answerof-8470 ' value='35150'   \/><label for='answer-id-35150' id='answer-label-35150' class=' answer'><span>To instruct all employees that quality-related requirements must be observed<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8470[]' id='answer-id-35151' class='answer   answerof-8470 ' value='35151'   \/><label for='answer-id-35151' id='answer-label-35151' class=' answer'><span>To monitor employee performance<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8470[]' id='answer-id-35152' class='answer   answerof-8470 ' value='35152'   \/><label for='answer-id-35152' id='answer-label-35152' class=' answer'><span>To verify whether the defined key performance indicators (KPIs) are actually determined<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-20' style=';'><div id='questionWrap-20'  class='   watupro-question-id-8471'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>20. <\/span>When improving the IT Service Management system, what needs to be considered to ensure on&shy;going compliance with the service provider's corporate objectives \/ requirements?<\/div><input type='hidden' name='question_id[]' id='qID_20' value='8471' \/><input type='hidden' id='answerType8471' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8471[]' id='answer-id-35153' class='answer   answerof-8471 ' value='35153'   \/><label for='answer-id-35153' id='answer-label-35153' class=' answer'><span>A competitor's process management system<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8471[]' id='answer-id-35154' class='answer   answerof-8471 ' value='35154'   \/><label for='answer-id-35154' id='answer-label-35154' class=' answer'><span>Any standards defined by the company itself<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8471[]' id='answer-id-35155' class='answer   answerof-8471 ' value='35155'   \/><label for='answer-id-35155' id='answer-label-35155' class=' answer'><span>The budget available to Human Resources<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-8471[]' id='answer-id-35156' class='answer   answerof-8471 ' value='35156'   \/><label 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 \t \n<\/script>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>It is well known that EXIN is famous for having certified millions of professionals in the digital domain. 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