{"id":125265,"date":"2026-04-29T08:08:16","date_gmt":"2026-04-29T08:08:16","guid":{"rendered":"https:\/\/www.dumpsbase.com\/freedumps\/?p=125265"},"modified":"2026-04-29T08:08:19","modified_gmt":"2026-04-29T08:08:19","slug":"get-new-cpxp-exam-dumps-v8-02-for-better-certification-preparation-complete-the-certified-patient-experience-professional-cpxp-certification-2026","status":"publish","type":"post","link":"https:\/\/www.dumpsbase.com\/freedumps\/get-new-cpxp-exam-dumps-v8-02-for-better-certification-preparation-complete-the-certified-patient-experience-professional-cpxp-certification-2026.html","title":{"rendered":"Get New CPXP Exam Dumps (V8.02) for Better Certification Preparation &#8211; Complete the Certified Patient Experience Professional (CPXP) Certification 2026"},"content":{"rendered":"\n<p>Do you know the Certified Patient Experience Professional (CPXP) certification? It is a globally recognized assessment designed for healthcare leaders dedicated to improving the human experience in medicine. It aims to validate the skills and knowledge required to influence systems, processes, and behaviors that cultivate positive patient experiences across the entire continuum of care. If you want to earn this certification, DumpsBase will be your good learning partner. We have the new CPXP exam dumps (V8.02) with 152 practice questions and answers, aiming to help you become familiar with the exam structure, question style, and commonly tested topics. You can trust that with the 2026 new CPXP exam dumps (V8.02), you can prepare smarter and approach the exam with greater confidence.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">CPXP free dumps are below, letting you check the quality of V8.02:<\/h2>\n\n\n<script>\n\t  window.fbAsyncInit = function() {\n\t    FB.init({\n\t      appId            : '622169541470367',\n\t      autoLogAppEvents : true,\n\t      xfbml            : true,\n\t      version          : 'v3.1'\n\t    });\n\t  };\n\t\n\t  (function(d, s, id){\n\t     var js, fjs = d.getElementsByTagName(s)[0];\n\t     if (d.getElementById(id)) {return;}\n\t     js = d.createElement(s); js.id = id;\n\t     js.src = \"https:\/\/connect.facebook.net\/en_US\/sdk.js\";\n\t     fjs.parentNode.insertBefore(js, fjs);\n\t   }(document, 'script', 'facebook-jssdk'));\n\t<\/script><script type=\"text\/javascript\" >\ndocument.addEventListener(\"DOMContentLoaded\", function(event) { \nif(!window.jQuery) alert(\"The important jQuery library is not properly loaded in your site. Your WordPress theme is probably missing the essential wp_head() call. You can switch to another theme and you will see that the plugin works fine and this notice disappears. If you are still not sure what to do you can contact us for help.\");\n});\n<\/script>  \n  \n<div  id=\"watupro_quiz\" class=\"quiz-area single-page-quiz\">\n<p id=\"submittingExam12131\" style=\"display:none;text-align:center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/img\/loading.gif\" width=\"16\" height=\"16\"><\/p>\n\n<div class=\"watupro-exam-description\" id=\"description-quiz-12131\"><\/div>\n\n<form action=\"\" method=\"post\" class=\"quiz-form\" id=\"quiz-12131\"  enctype=\"multipart\/form-data\" >\n<div class='watu-question ' id='question-1' style=';'><div id='questionWrap-1'  class='   watupro-question-id-474407'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>1. <\/span>Which is a key FIRST step for a patient experience professional in implementing a patient and family advisory council?<\/div><input type='hidden' name='question_id[]' id='qID_1' value='474407' \/><input type='hidden' id='answerType474407' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474407[]' id='answer-id-1833134' class='answer   answerof-474407 ' value='1833134'   \/><label for='answer-id-1833134' id='answer-label-1833134' class=' answer'><span>Assembling written training materials<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474407[]' id='answer-id-1833135' class='answer   answerof-474407 ' value='1833135'   \/><label for='answer-id-1833135' id='answer-label-1833135' class=' answer'><span>Inviting community members to join<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474407[]' id='answer-id-1833136' class='answer   answerof-474407 ' value='1833136'   \/><label for='answer-id-1833136' id='answer-label-1833136' class=' answer'><span>Meeting with current volunteers to gather ideas<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474407[]' id='answer-id-1833137' class='answer   answerof-474407 ' value='1833137'   \/><label for='answer-id-1833137' id='answer-label-1833137' class=' answer'><span>Working with leadership and staff to get buy-in<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-2' style=';'><div id='questionWrap-2'  class='   watupro-question-id-474408'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>2. <\/span>When engaged in organizational transformation, which of the following is directly proportional to the probability of success?<\/div><input type='hidden' name='question_id[]' id='qID_2' value='474408' \/><input type='hidden' id='answerType474408' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474408[]' id='answer-id-1833138' class='answer   answerof-474408 ' value='1833138'   \/><label for='answer-id-1833138' id='answer-label-1833138' class=' answer'><span>Degree to which adequate preparation and planning occurred at the onset<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474408[]' id='answer-id-1833139' class='answer   answerof-474408 ' value='1833139'   \/><label for='answer-id-1833139' id='answer-label-1833139' class=' answer'><span>Senior executive ' s commitment and level of personal involvement<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474408[]' id='answer-id-1833140' class='answer   answerof-474408 ' value='1833140'   \/><label for='answer-id-1833140' id='answer-label-1833140' class=' answer'><span>Competency and knowledge of management and the front-line staff<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474408[]' id='answer-id-1833141' class='answer   answerof-474408 ' value='1833141'   \/><label for='answer-id-1833141' id='answer-label-1833141' class=' answer'><span>Cross functional accountability experienced in the organization<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-3' style=';'><div id='questionWrap-3'  class='   watupro-question-id-474409'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>3. <\/span>During a brainstorming meeting, a team member appears resistant, stating, &quot; Why are we even talking about this? We know nothing is going to change. &quot; <br \/>\r<br>What is the BEST next approach in overcoming this challenge?<\/div><input type='hidden' name='question_id[]' id='qID_3' value='474409' \/><input type='hidden' id='answerType474409' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474409[]' id='answer-id-1833142' class='answer   answerof-474409 ' value='1833142'   \/><label for='answer-id-1833142' id='answer-label-1833142' class=' answer'><span>Escalate to a senior leader.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474409[]' id='answer-id-1833143' class='answer   answerof-474409 ' value='1833143'   \/><label for='answer-id-1833143' id='answer-label-1833143' class=' answer'><span>Agree with the team member.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474409[]' id='answer-id-1833144' class='answer   answerof-474409 ' value='1833144'   \/><label for='answer-id-1833144' id='answer-label-1833144' class=' answer'><span>Create another shared work team.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474409[]' id='answer-id-1833145' class='answer   answerof-474409 ' value='1833145'   \/><label for='answer-id-1833145' id='answer-label-1833145' class=' answer'><span>Explain the reason for the change.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-4' style=';'><div id='questionWrap-4'  class='   watupro-question-id-474410'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>4. <\/span>An organization has decided to create behavior standards to specify what behaviors are expected. <br \/>\r<br>Which statement describes an appropriate implementation of this practice?<\/div><input type='hidden' name='question_id[]' id='qID_4' value='474410' \/><input type='hidden' id='answerType474410' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474410[]' id='answer-id-1833146' class='answer   answerof-474410 ' value='1833146'   \/><label for='answer-id-1833146' id='answer-label-1833146' class=' answer'><span>Focus all behavior standards on the external customer because that is the primary target.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474410[]' id='answer-id-1833147' class='answer   answerof-474410 ' value='1833147'   \/><label for='answer-id-1833147' id='answer-label-1833147' class=' answer'><span>Understand that on a very busy day, staff might not be able to uphold all behavior standards.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474410[]' id='answer-id-1833148' class='answer   answerof-474410 ' value='1833148'   \/><label for='answer-id-1833148' id='answer-label-1833148' class=' answer'><span>Create broad service standards such as \u201cdemonstrate a positive attitude\u201d so that they are applicable.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474410[]' id='answer-id-1833149' class='answer   answerof-474410 ' value='1833149'   \/><label for='answer-id-1833149' id='answer-label-1833149' class=' answer'><span>Engage staff in creating the behavior standards and ensure that everyone signs the final product.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-5' style=';'><div id='questionWrap-5'  class='   watupro-question-id-474411'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>5. <\/span>Which is the BEST example of an empathetic statement by a physician?<\/div><input type='hidden' name='question_id[]' id='qID_5' value='474411' \/><input type='hidden' id='answerType474411' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474411[]' id='answer-id-1833150' class='answer   answerof-474411 ' value='1833150'   \/><label for='answer-id-1833150' id='answer-label-1833150' class=' answer'><span>&quot; I know just how you feel. &quot;<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474411[]' id='answer-id-1833151' class='answer   answerof-474411 ' value='1833151'   \/><label for='answer-id-1833151' id='answer-label-1833151' class=' answer'><span>&quot; You sound worried; others facing this feel a lot like you do. &quot;<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474411[]' id='answer-id-1833152' class='answer   answerof-474411 ' value='1833152'   \/><label for='answer-id-1833152' id='answer-label-1833152' class=' answer'><span>&quot; Now, now, don ' t jump to conclusions. &quot;<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474411[]' id='answer-id-1833153' class='answer   answerof-474411 ' value='1833153'   \/><label for='answer-id-1833153' id='answer-label-1833153' class=' answer'><span>&quot; We will order three more tests to confirm what I am thinking. &quot;<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-6' style=';'><div id='questionWrap-6'  class='   watupro-question-id-474412'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>6. <\/span>Which should be the FIRST step in implementing a bedside shift report as a new process?<\/div><input type='hidden' name='question_id[]' id='qID_6' value='474412' \/><input type='hidden' id='answerType474412' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474412[]' id='answer-id-1833154' class='answer   answerof-474412 ' value='1833154'   \/><label for='answer-id-1833154' id='answer-label-1833154' class=' answer'><span>Providing education to staff about how to do shift report at the bedside<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474412[]' id='answer-id-1833155' class='answer   answerof-474412 ' value='1833155'   \/><label for='answer-id-1833155' id='answer-label-1833155' class=' answer'><span>Mandating the expectation that shift report must occur at the bedside every time<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474412[]' id='answer-id-1833156' class='answer   answerof-474412 ' value='1833156'   \/><label for='answer-id-1833156' id='answer-label-1833156' class=' answer'><span>Establishing with staff why they need to change their current practice<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474412[]' id='answer-id-1833157' class='answer   answerof-474412 ' value='1833157'   \/><label for='answer-id-1833157' id='answer-label-1833157' class=' answer'><span>Having nurses commit in writing that reports will occur at the bedside<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-7' style=';'><div id='questionWrap-7'  class='   watupro-question-id-474413'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>7. <\/span>Administrators voice concern that physicians in a medical practice group seem stuck at the same scores on patient experience surveys. <br \/>\r<br>What is the BEST next step for the patient experience professional to build engagement and move forward with improvement actions?<\/div><input type='hidden' name='question_id[]' id='qID_7' value='474413' \/><input type='hidden' id='answerType474413' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474413[]' id='answer-id-1833158' class='answer   answerof-474413 ' value='1833158'   \/><label for='answer-id-1833158' id='answer-label-1833158' class=' answer'><span>Meet with medical practice leaders to learn their expectations and identify physician leaders within the practice.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474413[]' id='answer-id-1833159' class='answer   answerof-474413 ' value='1833159'   \/><label for='answer-id-1833159' id='answer-label-1833159' class=' answer'><span>Publicly share individual physician patient experience scores and percentile rankings.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474413[]' id='answer-id-1833160' class='answer   answerof-474413 ' value='1833160'   \/><label for='answer-id-1833160' id='answer-label-1833160' class=' answer'><span>Share improvement tips focused on communicating with patients.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474413[]' id='answer-id-1833161' class='answer   answerof-474413 ' value='1833161'   \/><label for='answer-id-1833161' id='answer-label-1833161' class=' answer'><span>Work with the front-line team and survey vendor to improve survey response rates.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-8' style=';'><div id='questionWrap-8'  class='   watupro-question-id-474414'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>8. <\/span>In order to achieve the best use of personal health records and patient portals, which is MOST important to consider?<\/div><input type='hidden' name='question_id[]' id='qID_8' value='474414' \/><input type='hidden' id='answerType474414' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474414[]' id='answer-id-1833162' class='answer   answerof-474414 ' value='1833162'   \/><label for='answer-id-1833162' id='answer-label-1833162' class=' answer'><span>Widespread accessibility and exchange of data<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474414[]' id='answer-id-1833163' class='answer   answerof-474414 ' value='1833163'   \/><label for='answer-id-1833163' id='answer-label-1833163' class=' answer'><span>Convenience for scheduling and medication refill<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474414[]' id='answer-id-1833164' class='answer   answerof-474414 ' value='1833164'   \/><label for='answer-id-1833164' id='answer-label-1833164' class=' answer'><span>The ability to track patient movements and deliver targeted advertisements<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474414[]' id='answer-id-1833165' class='answer   answerof-474414 ' value='1833165'   \/><label for='answer-id-1833165' id='answer-label-1833165' class=' answer'><span>The ability to write unlimited complaints<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-9' style=';'><div id='questionWrap-9'  class='   watupro-question-id-474415'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>9. <\/span>Which of the following is an identified barrier to care for those in marginalized populations?<\/div><input type='hidden' name='question_id[]' id='qID_9' value='474415' \/><input type='hidden' id='answerType474415' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474415[]' id='answer-id-1833166' class='answer   answerof-474415 ' value='1833166'   \/><label for='answer-id-1833166' id='answer-label-1833166' class=' answer'><span>Ease of access<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474415[]' id='answer-id-1833167' class='answer   answerof-474415 ' value='1833167'   \/><label for='answer-id-1833167' id='answer-label-1833167' class=' answer'><span>Fear of stigma<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474415[]' id='answer-id-1833168' class='answer   answerof-474415 ' value='1833168'   \/><label for='answer-id-1833168' id='answer-label-1833168' class=' answer'><span>Poor communication<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474415[]' id='answer-id-1833169' class='answer   answerof-474415 ' value='1833169'   \/><label for='answer-id-1833169' id='answer-label-1833169' class=' answer'><span>Lack of community partnerships<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-10' style=';'><div id='questionWrap-10'  class='   watupro-question-id-474416'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>10. <\/span>Which is the MOST commonly reported cause of adverse events affecting limited English proficiency \/culturally diverse patients?<\/div><input type='hidden' name='question_id[]' id='qID_10' value='474416' \/><input type='hidden' id='answerType474416' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474416[]' id='answer-id-1833170' class='answer   answerof-474416 ' value='1833170'   \/><label for='answer-id-1833170' id='answer-label-1833170' class=' answer'><span>Professional interpreters are not adequately trained to translate in medically challenging situations.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474416[]' id='answer-id-1833171' class='answer   answerof-474416 ' value='1833171'   \/><label for='answer-id-1833171' id='answer-label-1833171' class=' answer'><span>Family members, friends, and nonqualified staff are used as medical interpreters.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474416[]' id='answer-id-1833172' class='answer   answerof-474416 ' value='1833172'   \/><label for='answer-id-1833172' id='answer-label-1833172' class=' answer'><span>Administrators fail to hire bilingual staff to fulfill appropriate language services.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474416[]' id='answer-id-1833173' class='answer   answerof-474416 ' value='1833173'   \/><label for='answer-id-1833173' id='answer-label-1833173' class=' answer'><span>Staff overlook cultural nuances, creating assumptions that affect patient safety.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-11' style=';'><div id='questionWrap-11'  class='   watupro-question-id-474417'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>11. <\/span>Which is the BEST method for reviewing patient experience survey results and identifying the appropriate indicators for targeted improvement work?<\/div><input type='hidden' name='question_id[]' id='qID_11' value='474417' \/><input type='hidden' id='answerType474417' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474417[]' id='answer-id-1833174' class='answer   answerof-474417 ' value='1833174'   \/><label for='answer-id-1833174' id='answer-label-1833174' class=' answer'><span>Identify the lowest scoring survey items and determine interventions for improvement.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474417[]' id='answer-id-1833175' class='answer   answerof-474417 ' value='1833175'   \/><label for='answer-id-1833175' id='answer-label-1833175' class=' answer'><span>Intervene with survey items that are ranked the lowest in relation to the peer group.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474417[]' id='answer-id-1833176' class='answer   answerof-474417 ' value='1833176'   \/><label for='answer-id-1833176' id='answer-label-1833176' class=' answer'><span>Use a priority index or correlation analysis to identify indicators for intervention.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474417[]' id='answer-id-1833177' class='answer   answerof-474417 ' value='1833177'   \/><label for='answer-id-1833177' id='answer-label-1833177' class=' answer'><span>Work with unit or practice leaders and ask them which indicators they want to work on.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-12' style=';'><div id='questionWrap-12'  class='   watupro-question-id-474418'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>12. <\/span>Which tactic is the BEST way to engage staff and gain buy-in?<\/div><input type='hidden' name='question_id[]' id='qID_12' value='474418' \/><input type='hidden' id='answerType474418' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474418[]' id='answer-id-1833178' class='answer   answerof-474418 ' value='1833178'   \/><label for='answer-id-1833178' id='answer-label-1833178' class=' answer'><span>Provide employees training in improving the patient experience.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474418[]' id='answer-id-1833179' class='answer   answerof-474418 ' value='1833179'   \/><label for='answer-id-1833179' id='answer-label-1833179' class=' answer'><span>Invite staff to participate in focus groups on improving patient experience.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474418[]' id='answer-id-1833180' class='answer   answerof-474418 ' value='1833180'   \/><label for='answer-id-1833180' id='answer-label-1833180' class=' answer'><span>Create a mandate that all employees participate in improving the patient experience.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474418[]' id='answer-id-1833181' class='answer   answerof-474418 ' value='1833181'   \/><label for='answer-id-1833181' id='answer-label-1833181' class=' answer'><span>Form a patient experience team with front-line staff to improve the patient experience.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-13' style=';'><div id='questionWrap-13'  class='   watupro-question-id-474419'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>13. <\/span>Which is the MOST important initial strategy used to influence and effect positive change when enhancing the patient experience?<\/div><input type='hidden' name='question_id[]' id='qID_13' value='474419' \/><input type='hidden' id='answerType474419' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474419[]' id='answer-id-1833182' class='answer   answerof-474419 ' value='1833182'   \/><label for='answer-id-1833182' id='answer-label-1833182' class=' answer'><span>Understand the impact on staff.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474419[]' id='answer-id-1833183' class='answer   answerof-474419 ' value='1833183'   \/><label for='answer-id-1833183' id='answer-label-1833183' class=' answer'><span>Provide knowledge of how to change.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474419[]' id='answer-id-1833184' class='answer   answerof-474419 ' value='1833184'   \/><label for='answer-id-1833184' id='answer-label-1833184' class=' answer'><span>Create awareness of the need for change.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474419[]' id='answer-id-1833185' class='answer   answerof-474419 ' value='1833185'   \/><label for='answer-id-1833185' id='answer-label-1833185' class=' answer'><span>Create the desire to participate and support the change.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-14' style=';'><div id='questionWrap-14'  class='   watupro-question-id-474420'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>14. <\/span>How do service recovery models BEST ensure understanding and resolution of patient and family concerns?<\/div><input type='hidden' name='question_id[]' id='qID_14' value='474420' \/><input type='hidden' id='answerType474420' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474420[]' id='answer-id-1833186' class='answer   answerof-474420 ' value='1833186'   \/><label for='answer-id-1833186' id='answer-label-1833186' class=' answer'><span>By allowing managers to offer patients compensation<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474420[]' id='answer-id-1833187' class='answer   answerof-474420 ' value='1833187'   \/><label for='answer-id-1833187' id='answer-label-1833187' class=' answer'><span>By empowering all levels of staff to address patient concerns<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474420[]' id='answer-id-1833188' class='answer   answerof-474420 ' value='1833188'   \/><label for='answer-id-1833188' id='answer-label-1833188' class=' answer'><span>By offering a formal apology<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474420[]' id='answer-id-1833189' class='answer   answerof-474420 ' value='1833189'   \/><label for='answer-id-1833189' id='answer-label-1833189' class=' answer'><span>By encouraging patients to voice concerns<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-15' style=';'><div id='questionWrap-15'  class='   watupro-question-id-474421'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>15. <\/span>Which of the following is the biggest organizational challenge as it relates to patient experience?<\/div><input type='hidden' name='question_id[]' id='qID_15' value='474421' \/><input type='hidden' id='answerType474421' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474421[]' id='answer-id-1833190' class='answer   answerof-474421 ' value='1833190'   \/><label for='answer-id-1833190' id='answer-label-1833190' class=' answer'><span>Viewing patient experience as only the responsibility of clinical staff<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474421[]' id='answer-id-1833191' class='answer   answerof-474421 ' value='1833191'   \/><label for='answer-id-1833191' id='answer-label-1833191' class=' answer'><span>Managing policy mandates and regulatory requirements<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474421[]' id='answer-id-1833192' class='answer   answerof-474421 ' value='1833192'   \/><label for='answer-id-1833192' id='answer-label-1833192' class=' answer'><span>Providing high-quality care to all patients<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474421[]' id='answer-id-1833193' class='answer   answerof-474421 ' value='1833193'   \/><label for='answer-id-1833193' id='answer-label-1833193' class=' answer'><span>Reducing costs related to the patient experience<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-16' style=';'><div id='questionWrap-16'  class='   watupro-question-id-474422'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>16. <\/span>Which term describes patient experience survey data made up of comments?<\/div><input type='hidden' name='question_id[]' id='qID_16' value='474422' \/><input type='hidden' id='answerType474422' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474422[]' id='answer-id-1833194' class='answer   answerof-474422 ' value='1833194'   \/><label for='answer-id-1833194' id='answer-label-1833194' class=' answer'><span>Anecdotal<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474422[]' id='answer-id-1833195' class='answer   answerof-474422 ' value='1833195'   \/><label for='answer-id-1833195' id='answer-label-1833195' class=' answer'><span>Quality<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474422[]' id='answer-id-1833196' class='answer   answerof-474422 ' value='1833196'   \/><label for='answer-id-1833196' id='answer-label-1833196' class=' answer'><span>Qualitative<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474422[]' id='answer-id-1833197' class='answer   answerof-474422 ' value='1833197'   \/><label for='answer-id-1833197' id='answer-label-1833197' class=' answer'><span>Quantitative<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-17' style=';'><div id='questionWrap-17'  class='   watupro-question-id-474423'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>17. <\/span>Which qualitative research method helps provide the BEST understanding of patients\u2019 experiences when a design thinking approach is used?<\/div><input type='hidden' name='question_id[]' id='qID_17' value='474423' \/><input type='hidden' id='answerType474423' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474423[]' id='answer-id-1833198' class='answer   answerof-474423 ' value='1833198'   \/><label for='answer-id-1833198' id='answer-label-1833198' class=' answer'><span>Focus groups<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474423[]' id='answer-id-1833199' class='answer   answerof-474423 ' value='1833199'   \/><label for='answer-id-1833199' id='answer-label-1833199' class=' answer'><span>Case studies<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474423[]' id='answer-id-1833200' class='answer   answerof-474423 ' value='1833200'   \/><label for='answer-id-1833200' id='answer-label-1833200' class=' answer'><span>Research articles<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474423[]' id='answer-id-1833201' class='answer   answerof-474423 ' value='1833201'   \/><label for='answer-id-1833201' id='answer-label-1833201' class=' answer'><span>Organizational policy<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-18' style=';'><div id='questionWrap-18'  class='   watupro-question-id-474424'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>18. <\/span>Which of the following is a key consideration when refreshing organizational culture?<\/div><input type='hidden' name='question_id[]' id='qID_18' value='474424' \/><input type='hidden' id='answerType474424' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474424[]' id='answer-id-1833202' class='answer   answerof-474424 ' value='1833202'   \/><label for='answer-id-1833202' id='answer-label-1833202' class=' answer'><span>Identify culture missteps and discuss solutions.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474424[]' id='answer-id-1833203' class='answer   answerof-474424 ' value='1833203'   \/><label for='answer-id-1833203' id='answer-label-1833203' class=' answer'><span>Focus only on the future, not on the organization\u2019s history.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474424[]' id='answer-id-1833204' class='answer   answerof-474424 ' value='1833204'   \/><label for='answer-id-1833204' id='answer-label-1833204' class=' answer'><span>Understand that people need to perform tasks, so train to this.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474424[]' id='answer-id-1833205' class='answer   answerof-474424 ' value='1833205'   \/><label for='answer-id-1833205' id='answer-label-1833205' class=' answer'><span>Recognize that people at all levels across the organization are vital to success.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-19' style=';'><div id='questionWrap-19'  class='   watupro-question-id-474425'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>19. <\/span>Which method is BEST used to engage patients and family members about their concerns and suggestions for improvement in a healthcare organization?<\/div><input type='hidden' name='question_id[]' id='qID_19' value='474425' \/><input type='hidden' id='answerType474425' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474425[]' id='answer-id-1833206' class='answer   answerof-474425 ' value='1833206'   \/><label for='answer-id-1833206' id='answer-label-1833206' class=' answer'><span>Interview employees who have been patients.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474425[]' id='answer-id-1833207' class='answer   answerof-474425 ' value='1833207'   \/><label for='answer-id-1833207' id='answer-label-1833207' class=' answer'><span>Hold quarterly patient and family focus groups.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474425[]' id='answer-id-1833208' class='answer   answerof-474425 ' value='1833208'   \/><label for='answer-id-1833208' id='answer-label-1833208' class=' answer'><span>Conduct weekly point of care surveys.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474425[]' id='answer-id-1833209' class='answer   answerof-474425 ' value='1833209'   \/><label for='answer-id-1833209' id='answer-label-1833209' class=' answer'><span>Establish a patient and family advisory council.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-20' style=';'><div id='questionWrap-20'  class='   watupro-question-id-474426'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>20. <\/span>Which is the BEST description of a histogram?<\/div><input type='hidden' name='question_id[]' id='qID_20' value='474426' \/><input type='hidden' id='answerType474426' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474426[]' id='answer-id-1833210' class='answer   answerof-474426 ' value='1833210'   \/><label for='answer-id-1833210' id='answer-label-1833210' class=' answer'><span>A continuous line that represents the frequencies of scores within a class interval<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474426[]' id='answer-id-1833211' class='answer   answerof-474426 ' value='1833211'   \/><label for='answer-id-1833211' id='answer-label-1833211' class=' answer'><span>A visual representation of the frequency distribution where the frequencies are represented by bars<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474426[]' id='answer-id-1833212' class='answer   answerof-474426 ' value='1833212'   \/><label for='answer-id-1833212' id='answer-label-1833212' class=' answer'><span>A chart with categories organized vertically on the y-axis and values shown horizontally on the x-axis<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474426[]' id='answer-id-1833213' class='answer   answerof-474426 ' value='1833213'   \/><label for='answer-id-1833213' id='answer-label-1833213' class=' answer'><span>A chart that shows the proportion of an item that makes up a series of data points<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-21' style=';'><div id='questionWrap-21'  class='   watupro-question-id-474427'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>21. <\/span>Regarding action plans, what does the acronym SMART stand for?<\/div><input type='hidden' name='question_id[]' id='qID_21' value='474427' \/><input type='hidden' id='answerType474427' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474427[]' id='answer-id-1833214' class='answer   answerof-474427 ' value='1833214'   \/><label for='answer-id-1833214' id='answer-label-1833214' class=' answer'><span>Short, manageable, accurate, regulated, transparent<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474427[]' id='answer-id-1833215' class='answer   answerof-474427 ' value='1833215'   \/><label for='answer-id-1833215' id='answer-label-1833215' class=' answer'><span>Specific, measurable, achievable, relevant, time-bound<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474427[]' id='answer-id-1833216' class='answer   answerof-474427 ' value='1833216'   \/><label for='answer-id-1833216' id='answer-label-1833216' class=' answer'><span>Statistical, measurable, accurate, reliable, tabulated<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474427[]' id='answer-id-1833217' class='answer   answerof-474427 ' value='1833217'   \/><label for='answer-id-1833217' id='answer-label-1833217' class=' answer'><span>Specialized, marketed, accountable, reliable, tabulated<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-22' style=';'><div id='questionWrap-22'  class='   watupro-question-id-474428'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>22. <\/span>Which are the MOST utilized data sources for evaluating service?<\/div><input type='hidden' name='question_id[]' id='qID_22' value='474428' \/><input type='hidden' id='answerType474428' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474428[]' id='answer-id-1833218' class='answer   answerof-474428 ' value='1833218'   \/><label for='answer-id-1833218' id='answer-label-1833218' class=' answer'><span>Compliment data and focus groups<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474428[]' id='answer-id-1833219' class='answer   answerof-474428 ' value='1833219'   \/><label for='answer-id-1833219' id='answer-label-1833219' class=' answer'><span>Service recovery logs and community advisory committees<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474428[]' id='answer-id-1833220' class='answer   answerof-474428 ' value='1833220'   \/><label for='answer-id-1833220' id='answer-label-1833220' class=' answer'><span>Post-visit phone call feedback<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474428[]' id='answer-id-1833221' class='answer   answerof-474428 ' value='1833221'   \/><label for='answer-id-1833221' id='answer-label-1833221' class=' answer'><span>Patient (or family) complaints and patient satisfaction data<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-23' style=';'><div id='questionWrap-23'  class='   watupro-question-id-474429'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>23. <\/span>Which of the following is a core element to facilitating a focus group?<\/div><input type='hidden' name='question_id[]' id='qID_23' value='474429' \/><input type='hidden' id='answerType474429' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474429[]' id='answer-id-1833222' class='answer   answerof-474429 ' value='1833222'   \/><label for='answer-id-1833222' id='answer-label-1833222' class=' answer'><span>The group has a trained moderator.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474429[]' id='answer-id-1833223' class='answer   answerof-474429 ' value='1833223'   \/><label for='answer-id-1833223' id='answer-label-1833223' class=' answer'><span>The group discusses multiple topics.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474429[]' id='answer-id-1833224' class='answer   answerof-474429 ' value='1833224'   \/><label for='answer-id-1833224' id='answer-label-1833224' class=' answer'><span>The group generates quantitative information.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474429[]' id='answer-id-1833225' class='answer   answerof-474429 ' value='1833225'   \/><label for='answer-id-1833225' id='answer-label-1833225' class=' answer'><span>The group includes a minimum of 25 people.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-24' style=';'><div id='questionWrap-24'  class='   watupro-question-id-474430'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>24. <\/span>Research has shown that better patient experience positively impacts which of the following operational outcomes?<\/div><input type='hidden' name='question_id[]' id='qID_24' value='474430' \/><input type='hidden' id='answerType474430' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474430[]' id='answer-id-1833226' class='answer   answerof-474430 ' value='1833226'   \/><label for='answer-id-1833226' id='answer-label-1833226' class=' answer'><span>Access to care<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474430[]' id='answer-id-1833227' class='answer   answerof-474430 ' value='1833227'   \/><label for='answer-id-1833227' id='answer-label-1833227' class=' answer'><span>Wait time<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474430[]' id='answer-id-1833228' class='answer   answerof-474430 ' value='1833228'   \/><label for='answer-id-1833228' id='answer-label-1833228' class=' answer'><span>Staff-to-patient ratio<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474430[]' id='answer-id-1833229' class='answer   answerof-474430 ' value='1833229'   \/><label for='answer-id-1833229' id='answer-label-1833229' class=' answer'><span>Staff turnover<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-25' style=';'><div id='questionWrap-25'  class='   watupro-question-id-474431'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>25. <\/span>Significant differences between what end-users may desire and what healthcare systems are willing to do based on their expertise and resources is a challenge for design-thinking. <br \/>\r<br>What is the BEST strategy below to help bridge the gap and provide balance?<\/div><input type='hidden' name='question_id[]' id='qID_25' value='474431' \/><input type='hidden' id='answerType474431' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474431[]' id='answer-id-1833230' class='answer   answerof-474431 ' value='1833230'   \/><label for='answer-id-1833230' id='answer-label-1833230' class=' answer'><span>Empathy for end-user desires, a clear awareness of current state experiences, and identification of issues that can interfere<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474431[]' id='answer-id-1833231' class='answer   answerof-474431 ' value='1833231'   \/><label for='answer-id-1833231' id='answer-label-1833231' class=' answer'><span>Needs assessment based on observational data and interviews, ideation, and prototyping<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474431[]' id='answer-id-1833232' class='answer   answerof-474431 ' value='1833232'   \/><label for='answer-id-1833232' id='answer-label-1833232' class=' answer'><span>Review of system budget and resources, identification of solution, implementation, and 6- month check<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474431[]' id='answer-id-1833233' class='answer   answerof-474431 ' value='1833233'   \/><label for='answer-id-1833233' id='answer-label-1833233' class=' answer'><span>Staff interviews and PDCA cycle implementation<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-26' style=';'><div id='questionWrap-26'  class='   watupro-question-id-474432'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>26. <\/span>Which is the MOST effective use of real-time data collection?<\/div><input type='hidden' name='question_id[]' id='qID_26' value='474432' \/><input type='hidden' id='answerType474432' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474432[]' id='answer-id-1833234' class='answer   answerof-474432 ' value='1833234'   \/><label for='answer-id-1833234' id='answer-label-1833234' class=' answer'><span>Shaping organizational strategy<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474432[]' id='answer-id-1833235' class='answer   answerof-474432 ' value='1833235'   \/><label for='answer-id-1833235' id='answer-label-1833235' class=' answer'><span>Providing opportunity for immediate recognition<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474432[]' id='answer-id-1833236' class='answer   answerof-474432 ' value='1833236'   \/><label for='answer-id-1833236' id='answer-label-1833236' class=' answer'><span>Identifying patterns and trends for organizational change<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474432[]' id='answer-id-1833237' class='answer   answerof-474432 ' value='1833237'   \/><label for='answer-id-1833237' id='answer-label-1833237' class=' answer'><span>Revealing needed facility-wide improvements<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-27' style=';'><div id='questionWrap-27'  class='   watupro-question-id-474433'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>27. <\/span>Who is required to be named in a resolution letter in response to a patient grievance?<\/div><input type='hidden' name='question_id[]' id='qID_27' value='474433' \/><input type='hidden' id='answerType474433' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474433[]' id='answer-id-1833238' class='answer   answerof-474433 ' value='1833238'   \/><label for='answer-id-1833238' id='answer-label-1833238' class=' answer'><span>The hospital contact person<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474433[]' id='answer-id-1833239' class='answer   answerof-474433 ' value='1833239'   \/><label for='answer-id-1833239' id='answer-label-1833239' class=' answer'><span>The nurses and doctors who cared for the patient<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474433[]' id='answer-id-1833240' class='answer   answerof-474433 ' value='1833240'   \/><label for='answer-id-1833240' id='answer-label-1833240' class=' answer'><span>The nurse manager of the unit where the patient stayed<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474433[]' id='answer-id-1833241' class='answer   answerof-474433 ' value='1833241'   \/><label for='answer-id-1833241' id='answer-label-1833241' class=' answer'><span>The chief experience officer of the hospital<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-28' style=';'><div id='questionWrap-28'  class='   watupro-question-id-474434'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>28. <\/span>How should a culturally skilled healthcare professional approach the patient and family relationship?<\/div><input type='hidden' name='question_id[]' id='qID_28' value='474434' \/><input type='hidden' id='answerType474434' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474434[]' id='answer-id-1833242' class='answer   answerof-474434 ' value='1833242'   \/><label for='answer-id-1833242' id='answer-label-1833242' class=' answer'><span>Treat the patient and family as unique personas and further assess social and cultural context.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474434[]' id='answer-id-1833243' class='answer   answerof-474434 ' value='1833243'   \/><label for='answer-id-1833243' id='answer-label-1833243' class=' answer'><span>Engage the patient and family and put their wishes first.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474434[]' id='answer-id-1833244' class='answer   answerof-474434 ' value='1833244'   \/><label for='answer-id-1833244' id='answer-label-1833244' class=' answer'><span>Show formal respect, but apply best professional judgment.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474434[]' id='answer-id-1833245' class='answer   answerof-474434 ' value='1833245'   \/><label for='answer-id-1833245' id='answer-label-1833245' class=' answer'><span>Understand and respect the cultural and social patterns of the given ethnic group.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-29' style=';'><div id='questionWrap-29'  class='   watupro-question-id-474435'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>29. <\/span>Which of the following BEST explains the distinction between patient experience and patient satisfaction?<\/div><input type='hidden' name='question_id[]' id='qID_29' value='474435' \/><input type='hidden' id='answerType474435' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474435[]' id='answer-id-1833246' class='answer   answerof-474435 ' value='1833246'   \/><label for='answer-id-1833246' id='answer-label-1833246' class=' answer'><span>Patient experience is subjective while patient satisfaction is objective.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474435[]' id='answer-id-1833247' class='answer   answerof-474435 ' value='1833247'   \/><label for='answer-id-1833247' id='answer-label-1833247' class=' answer'><span>Patient experience is focused on service outcomes while patient satisfaction is focused on happiness.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474435[]' id='answer-id-1833248' class='answer   answerof-474435 ' value='1833248'   \/><label for='answer-id-1833248' id='answer-label-1833248' class=' answer'><span>Patient experience is about individual encounters while patient satisfaction addresses overall perceptions.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474435[]' id='answer-id-1833249' class='answer   answerof-474435 ' value='1833249'   \/><label for='answer-id-1833249' id='answer-label-1833249' class=' answer'><span>Patient experience is about the integrated encounter while patient satisfaction addresses individual expectations.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-30' style=';'><div id='questionWrap-30'  class='   watupro-question-id-474436'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>30. <\/span>Which steps are contained in the first phase of experience mapping?<\/div><input type='hidden' name='question_id[]' id='qID_30' value='474436' \/><input type='hidden' id='answerType474436' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474436[]' id='answer-id-1833250' class='answer   answerof-474436 ' value='1833250'   \/><label for='answer-id-1833250' id='answer-label-1833250' class=' answer'><span>Prioritize and create storyboards.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474436[]' id='answer-id-1833251' class='answer   answerof-474436 ' value='1833251'   \/><label for='answer-id-1833251' id='answer-label-1833251' class=' answer'><span>Tell and sketch the story.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474436[]' id='answer-id-1833252' class='answer   answerof-474436 ' value='1833252'   \/><label for='answer-id-1833252' id='answer-label-1833252' class=' answer'><span>Conduct data gathering.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474436[]' id='answer-id-1833253' class='answer   answerof-474436 ' value='1833253'   \/><label for='answer-id-1833253' id='answer-label-1833253' class=' answer'><span>Identify moments of truth.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-31' style=';'><div id='questionWrap-31'  class='   watupro-question-id-474437'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>31. <\/span>Which of the following is an example of a process measure?<\/div><input type='hidden' name='question_id[]' id='qID_31' value='474437' \/><input type='hidden' id='answerType474437' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474437[]' id='answer-id-1833254' class='answer   answerof-474437 ' value='1833254'   \/><label for='answer-id-1833254' id='answer-label-1833254' class=' answer'><span>Patient satisfaction<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474437[]' id='answer-id-1833255' class='answer   answerof-474437 ' value='1833255'   \/><label for='answer-id-1833255' id='answer-label-1833255' class=' answer'><span>Wait times for lab test results<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474437[]' id='answer-id-1833256' class='answer   answerof-474437 ' value='1833256'   \/><label for='answer-id-1833256' id='answer-label-1833256' class=' answer'><span>Rate of hospital-acquired infections<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474437[]' id='answer-id-1833257' class='answer   answerof-474437 ' value='1833257'   \/><label for='answer-id-1833257' id='answer-label-1833257' class=' answer'><span>Length of hospital stay<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-32' style=';'><div id='questionWrap-32'  class='   watupro-question-id-474438'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>32. <\/span>Which is a PRIMARY benefit of using focus groups?<\/div><input type='hidden' name='question_id[]' id='qID_32' value='474438' \/><input type='hidden' id='answerType474438' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474438[]' id='answer-id-1833258' class='answer   answerof-474438 ' value='1833258'   \/><label for='answer-id-1833258' id='answer-label-1833258' class=' answer'><span>Generating one central point of consensus<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474438[]' id='answer-id-1833259' class='answer   answerof-474438 ' value='1833259'   \/><label for='answer-id-1833259' id='answer-label-1833259' class=' answer'><span>Identifying or confirming deeper meaning behind facts<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474438[]' id='answer-id-1833260' class='answer   answerof-474438 ' value='1833260'   \/><label for='answer-id-1833260' id='answer-label-1833260' class=' answer'><span>Analyzing survey data to determine longitudinal trends<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474438[]' id='answer-id-1833261' class='answer   answerof-474438 ' value='1833261'   \/><label for='answer-id-1833261' id='answer-label-1833261' class=' answer'><span>Gathering input on executive hiring decisions<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-33' style=';'><div id='questionWrap-33'  class='   watupro-question-id-474439'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>33. <\/span>What is the meaning of \u201cvalidity\u201d in the context of a patient experience survey?<\/div><input type='hidden' name='question_id[]' id='qID_33' value='474439' \/><input type='hidden' id='answerType474439' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474439[]' id='answer-id-1833262' class='answer   answerof-474439 ' value='1833262'   \/><label for='answer-id-1833262' id='answer-label-1833262' class=' answer'><span>The degree to which the measurement made by a survey corresponds to a true value<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474439[]' id='answer-id-1833263' class='answer   answerof-474439 ' value='1833263'   \/><label for='answer-id-1833263' id='answer-label-1833263' class=' answer'><span>The degree to which the results of a Likert scale survey correspond to equal quantitative intervals<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474439[]' id='answer-id-1833264' class='answer   answerof-474439 ' value='1833264'   \/><label for='answer-id-1833264' id='answer-label-1833264' class=' answer'><span>The degree to which an individual responding to a survey understands how the survey results will be used<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474439[]' id='answer-id-1833265' class='answer   answerof-474439 ' value='1833265'   \/><label for='answer-id-1833265' id='answer-label-1833265' class=' answer'><span>The degree to which a survey applied to the same object yields the same results each time<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-34' style=';'><div id='questionWrap-34'  class='   watupro-question-id-474440'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>34. <\/span>When is the BEST time to do service recovery follow-up?<\/div><input type='hidden' name='question_id[]' id='qID_34' value='474440' \/><input type='hidden' id='answerType474440' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474440[]' id='answer-id-1833266' class='answer   answerof-474440 ' value='1833266'   \/><label for='answer-id-1833266' id='answer-label-1833266' class=' answer'><span>Immediately after the issue arises<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474440[]' id='answer-id-1833267' class='answer   answerof-474440 ' value='1833267'   \/><label for='answer-id-1833267' id='answer-label-1833267' class=' answer'><span>24 hours after the issue arises<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474440[]' id='answer-id-1833268' class='answer   answerof-474440 ' value='1833268'   \/><label for='answer-id-1833268' id='answer-label-1833268' class=' answer'><span>After fully researching and validating concerns<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474440[]' id='answer-id-1833269' class='answer   answerof-474440 ' value='1833269'   \/><label for='answer-id-1833269' id='answer-label-1833269' class=' answer'><span>After discharge\/appointment ends<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-35' style=';'><div id='questionWrap-35'  class='   watupro-question-id-474441'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>35. <\/span>Which is the BEST approach to obtaining employee commitment to a new process or initiative designed to improve the patient experience?<\/div><input type='hidden' name='question_id[]' id='qID_35' value='474441' \/><input type='hidden' id='answerType474441' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474441[]' id='answer-id-1833270' class='answer   answerof-474441 ' value='1833270'   \/><label for='answer-id-1833270' id='answer-label-1833270' class=' answer'><span>Have managers monitor and measure the process.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474441[]' id='answer-id-1833271' class='answer   answerof-474441 ' value='1833271'   \/><label for='answer-id-1833271' id='answer-label-1833271' class=' answer'><span>Provide incentives to managers for implementation success.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474441[]' id='answer-id-1833272' class='answer   answerof-474441 ' value='1833272'   \/><label for='answer-id-1833272' id='answer-label-1833272' class=' answer'><span>Explain at the start of implementation why the change is occurring.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474441[]' id='answer-id-1833273' class='answer   answerof-474441 ' value='1833273'   \/><label for='answer-id-1833273' id='answer-label-1833273' class=' answer'><span>Involve staff in the design and development of the process.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-36' style=';'><div id='questionWrap-36'  class='   watupro-question-id-474442'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>36. <\/span>Which term is described as the free flow of relevant information during crucial conversations?<\/div><input type='hidden' name='question_id[]' id='qID_36' value='474442' \/><input type='hidden' id='answerType474442' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474442[]' id='answer-id-1833274' class='answer   answerof-474442 ' value='1833274'   \/><label for='answer-id-1833274' id='answer-label-1833274' class=' answer'><span>Debate<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474442[]' id='answer-id-1833275' class='answer   answerof-474442 ' value='1833275'   \/><label for='answer-id-1833275' id='answer-label-1833275' class=' answer'><span>Description<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474442[]' id='answer-id-1833276' class='answer   answerof-474442 ' value='1833276'   \/><label for='answer-id-1833276' id='answer-label-1833276' class=' answer'><span>Dialogue<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474442[]' id='answer-id-1833277' class='answer   answerof-474442 ' value='1833277'   \/><label for='answer-id-1833277' id='answer-label-1833277' class=' answer'><span>Discussion<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-37' style=';'><div id='questionWrap-37'  class='   watupro-question-id-474443'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>37. <\/span>Which is the BEST way to de-escalate a situation in which a patient is acting in an agitated, aggressive manner?<\/div><input type='hidden' name='question_id[]' id='qID_37' value='474443' \/><input type='hidden' id='answerType474443' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474443[]' id='answer-id-1833278' class='answer   answerof-474443 ' value='1833278'   \/><label for='answer-id-1833278' id='answer-label-1833278' class=' answer'><span>Maintain a smile.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474443[]' id='answer-id-1833279' class='answer   answerof-474443 ' value='1833279'   \/><label for='answer-id-1833279' id='answer-label-1833279' class=' answer'><span>Stand close to the patient.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474443[]' id='answer-id-1833280' class='answer   answerof-474443 ' value='1833280'   \/><label for='answer-id-1833280' id='answer-label-1833280' class=' answer'><span>Use short, simple sentences.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474443[]' id='answer-id-1833281' class='answer   answerof-474443 ' value='1833281'   \/><label for='answer-id-1833281' id='answer-label-1833281' class=' answer'><span>Keep hands in pockets.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-38' style=';'><div id='questionWrap-38'  class='   watupro-question-id-474444'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>38. <\/span>The spouse of a dying patient continuously asks to speak to multiple members of the healthcare team and seems to be confused about the next steps in the patient\u2019s care. <br \/>\r<br>Why is the best course of action a family meeting with the members of the multidisciplinary team?<\/div><input type='hidden' name='question_id[]' id='qID_38' value='474444' \/><input type='hidden' id='answerType474444' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474444[]' id='answer-id-1833282' class='answer   answerof-474444 ' value='1833282'   \/><label for='answer-id-1833282' id='answer-label-1833282' class=' answer'><span>To support the spouse, who needs more support than the patient at this time<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474444[]' id='answer-id-1833283' class='answer   answerof-474444 ' value='1833283'   \/><label for='answer-id-1833283' id='answer-label-1833283' class=' answer'><span>To discuss palliative care, which is the most important aspect of the situation<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474444[]' id='answer-id-1833284' class='answer   answerof-474444 ' value='1833284'   \/><label for='answer-id-1833284' id='answer-label-1833284' class=' answer'><span>To avoid splitting the staff and creating an ambiguous atmosphere for the patient and the staff<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474444[]' id='answer-id-1833285' class='answer   answerof-474444 ' value='1833285'   \/><label for='answer-id-1833285' id='answer-label-1833285' class=' answer'><span>To ensure that all stakeholders review the plan of care in a collaborative manner<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-39' style=';'><div id='questionWrap-39'  class='   watupro-question-id-474445'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>39. <\/span>A patient experience professional is asked by leadership to develop an action plan for improvement based on the measurement of a key driver question. <br \/>\r<br>Which step should the patient experience professional take FIRST?<\/div><input type='hidden' name='question_id[]' id='qID_39' value='474445' \/><input type='hidden' id='answerType474445' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474445[]' id='answer-id-1833286' class='answer   answerof-474445 ' value='1833286'   \/><label for='answer-id-1833286' id='answer-label-1833286' class=' answer'><span>Implement a patient and family focus group.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474445[]' id='answer-id-1833287' class='answer   answerof-474445 ' value='1833287'   \/><label for='answer-id-1833287' id='answer-label-1833287' class=' answer'><span>Create patient satisfaction measurement tools.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474445[]' id='answer-id-1833288' class='answer   answerof-474445 ' value='1833288'   \/><label for='answer-id-1833288' id='answer-label-1833288' class=' answer'><span>Reward and recognize staff to reinforce good behavior.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474445[]' id='answer-id-1833289' class='answer   answerof-474445 ' value='1833289'   \/><label for='answer-id-1833289' id='answer-label-1833289' class=' answer'><span>Obtain the latest satisfaction measurements.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-40' style=';'><div id='questionWrap-40'  class='   watupro-question-id-474446'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>40. <\/span>Which of the following BEST illustrates that a process change has worked?<\/div><input type='hidden' name='question_id[]' id='qID_40' value='474446' \/><input type='hidden' id='answerType474446' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474446[]' id='answer-id-1833290' class='answer   answerof-474446 ' value='1833290'   \/><label for='answer-id-1833290' id='answer-label-1833290' class=' answer'><span>Data showing significant change<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474446[]' id='answer-id-1833291' class='answer   answerof-474446 ' value='1833291'   \/><label for='answer-id-1833291' id='answer-label-1833291' class=' answer'><span>Process flowcharts of the after process<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474446[]' id='answer-id-1833292' class='answer   answerof-474446 ' value='1833292'   \/><label for='answer-id-1833292' id='answer-label-1833292' class=' answer'><span>Process flowcharts of the before process<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474446[]' id='answer-id-1833293' class='answer   answerof-474446 ' value='1833293'   \/><label for='answer-id-1833293' id='answer-label-1833293' class=' answer'><span>Interviews with staff<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-41' style=';'><div id='questionWrap-41'  class='   watupro-question-id-474447'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>41. <\/span>A patient experience professional has received complaints from patients and their families about a lack of communication from the nurses concerning the patients\u2019 care. <br \/>\r<br>In an effort to build powerful relationships with the care staff, which of the following is the BEST way to engage the patients and their families in communication?<\/div><input type='hidden' name='question_id[]' id='qID_41' value='474447' \/><input type='hidden' id='answerType474447' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474447[]' id='answer-id-1833294' class='answer   answerof-474447 ' value='1833294'   \/><label for='answer-id-1833294' id='answer-label-1833294' class=' answer'><span>Bedside shift report<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474447[]' id='answer-id-1833295' class='answer   answerof-474447 ' value='1833295'   \/><label for='answer-id-1833295' id='answer-label-1833295' class=' answer'><span>Hourly rounding<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474447[]' id='answer-id-1833296' class='answer   answerof-474447 ' value='1833296'   \/><label for='answer-id-1833296' id='answer-label-1833296' class=' answer'><span>Leadership rounding<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474447[]' id='answer-id-1833297' class='answer   answerof-474447 ' value='1833297'   \/><label for='answer-id-1833297' id='answer-label-1833297' class=' answer'><span>Whiteboard use<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-42' style=';'><div id='questionWrap-42'  class='   watupro-question-id-474448'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>42. <\/span>Which information has the GREATEST impact on staff regarding the need and impact for changes to improve the care experience for patients and families?<\/div><input type='hidden' name='question_id[]' id='qID_42' value='474448' \/><input type='hidden' id='answerType474448' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474448[]' id='answer-id-1833298' class='answer   answerof-474448 ' value='1833298'   \/><label for='answer-id-1833298' id='answer-label-1833298' class=' answer'><span>Trended data over time<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474448[]' id='answer-id-1833299' class='answer   answerof-474448 ' value='1833299'   \/><label for='answer-id-1833299' id='answer-label-1833299' class=' answer'><span>Control charts with annotations<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474448[]' id='answer-id-1833300' class='answer   answerof-474448 ' value='1833300'   \/><label for='answer-id-1833300' id='answer-label-1833300' class=' answer'><span>Run charts targeting specific improvement efforts<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474448[]' id='answer-id-1833301' class='answer   answerof-474448 ' value='1833301'   \/><label for='answer-id-1833301' id='answer-label-1833301' class=' answer'><span>Targeted performance metrics coupled with patient and\/or staff stories<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-43' style=';'><div id='questionWrap-43'  class='   watupro-question-id-474449'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>43. <\/span>What practice BEST demonstrates anticipating patient needs?<\/div><input type='hidden' name='question_id[]' id='qID_43' value='474449' \/><input type='hidden' id='answerType474449' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474449[]' id='answer-id-1833302' class='answer   answerof-474449 ' value='1833302'   \/><label for='answer-id-1833302' id='answer-label-1833302' class=' answer'><span>Follow-up phone calls<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474449[]' id='answer-id-1833303' class='answer   answerof-474449 ' value='1833303'   \/><label for='answer-id-1833303' id='answer-label-1833303' class=' answer'><span>Bedside shift report<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474449[]' id='answer-id-1833304' class='answer   answerof-474449 ' value='1833304'   \/><label for='answer-id-1833304' id='answer-label-1833304' class=' answer'><span>Hourly rounding<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474449[]' id='answer-id-1833305' class='answer   answerof-474449 ' value='1833305'   \/><label for='answer-id-1833305' id='answer-label-1833305' class=' answer'><span>Staff huddles<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-44' style=';'><div id='questionWrap-44'  class='   watupro-question-id-474450'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>44. <\/span>Which comment by a surgeon represents the BEST way to convey effective emotional support to a patient?<\/div><input type='hidden' name='question_id[]' id='qID_44' value='474450' \/><input type='hidden' id='answerType474450' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474450[]' id='answer-id-1833306' class='answer   answerof-474450 ' value='1833306'   \/><label for='answer-id-1833306' id='answer-label-1833306' class=' answer'><span>&quot; I ' ve performed this procedure hundreds of times. I ' ll take great care of you. &quot;<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474450[]' id='answer-id-1833307' class='answer   answerof-474450 ' value='1833307'   \/><label for='answer-id-1833307' id='answer-label-1833307' class=' answer'><span>&quot; We are going to do our best. Don ' t worry about a thing. &quot;<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474450[]' id='answer-id-1833308' class='answer   answerof-474450 ' value='1833308'   \/><label for='answer-id-1833308' id='answer-label-1833308' class=' answer'><span>&quot; Don ' t worry; I could do this procedure in my sleep. &quot;<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474450[]' id='answer-id-1833309' class='answer   answerof-474450 ' value='1833309'   \/><label for='answer-id-1833309' id='answer-label-1833309' class=' answer'><span>&quot; I ' ve done this before. We rarely have complications and you ' ll be fine. &quot;<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-45' style=';'><div id='questionWrap-45'  class='   watupro-question-id-474451'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>45. <\/span>Which strategy is MOST effective in engaging physicians in understanding the business case for improving the patient experience?<\/div><input type='hidden' name='question_id[]' id='qID_45' value='474451' \/><input type='hidden' id='answerType474451' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474451[]' id='answer-id-1833310' class='answer   answerof-474451 ' value='1833310'   \/><label for='answer-id-1833310' id='answer-label-1833310' class=' answer'><span>Involving physicians in training and improvement strategies regarding communication in health care<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474451[]' id='answer-id-1833311' class='answer   answerof-474451 ' value='1833311'   \/><label for='answer-id-1833311' id='answer-label-1833311' class=' answer'><span>Transparently posting physician patient satisfaction data in the organization and creating a competitive environment<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474451[]' id='answer-id-1833312' class='answer   answerof-474451 ' value='1833312'   \/><label for='answer-id-1833312' id='answer-label-1833312' class=' answer'><span>Providing recurrent, consistent education and building understanding for such things as pay-for-performance programs and how they may impact them personally<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474451[]' id='answer-id-1833313' class='answer   answerof-474451 ' value='1833313'   \/><label for='answer-id-1833313' id='answer-label-1833313' class=' answer'><span>Implementing a provider compensation program in which service metrics are tied to salaries and physicians are awarded for their patient satisfaction scores<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-46' style=';'><div id='questionWrap-46'  class='   watupro-question-id-474452'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>46. <\/span>Which statement BEST reflects The Beryl Institute\u2019s definition of patient experience?<\/div><input type='hidden' name='question_id[]' id='qID_46' value='474452' \/><input type='hidden' id='answerType474452' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474452[]' id='answer-id-1833314' class='answer   answerof-474452 ' value='1833314'   \/><label for='answer-id-1833314' id='answer-label-1833314' class=' answer'><span>The patient\u2019s satisfaction score after discharge<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474452[]' id='answer-id-1833315' class='answer   answerof-474452 ' value='1833315'   \/><label for='answer-id-1833315' id='answer-label-1833315' class=' answer'><span>The sum of all interactions, shaped by an organization\u2019s culture, that influence patient perceptions across the continuum of care<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474452[]' id='answer-id-1833316' class='answer   answerof-474452 ' value='1833316'   \/><label for='answer-id-1833316' id='answer-label-1833316' class=' answer'><span>The clinical outcome achieved during treatment<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474452[]' id='answer-id-1833317' class='answer   answerof-474452 ' value='1833317'   \/><label for='answer-id-1833317' id='answer-label-1833317' class=' answer'><span>The efficiency of registration, billing, and discharge processes only<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-47' style=';'><div id='questionWrap-47'  class='   watupro-question-id-474453'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>47. <\/span>What is the PRIMARY action that must be done consistently to enhance patient safety and eliminate errors?<\/div><input type='hidden' name='question_id[]' id='qID_47' value='474453' \/><input type='hidden' id='answerType474453' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474453[]' id='answer-id-1833318' class='answer   answerof-474453 ' value='1833318'   \/><label for='answer-id-1833318' id='answer-label-1833318' class=' answer'><span>Effective communication<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474453[]' id='answer-id-1833319' class='answer   answerof-474453 ' value='1833319'   \/><label for='answer-id-1833319' id='answer-label-1833319' class=' answer'><span>Immediate response to call lights<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474453[]' id='answer-id-1833320' class='answer   answerof-474453 ' value='1833320'   \/><label for='answer-id-1833320' id='answer-label-1833320' class=' answer'><span>Clear explanation of treatment plan<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474453[]' id='answer-id-1833321' class='answer   answerof-474453 ' value='1833321'   \/><label for='answer-id-1833321' id='answer-label-1833321' class=' answer'><span>Purposeful hourly rounding<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-48' style=';'><div id='questionWrap-48'  class='   watupro-question-id-474454'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>48. <\/span>Which of the following can ONLY be achieved through qualitative data collection methods?<\/div><input type='hidden' name='question_id[]' id='qID_48' value='474454' \/><input type='hidden' id='answerType474454' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474454[]' id='answer-id-1833322' class='answer   answerof-474454 ' value='1833322'   \/><label for='answer-id-1833322' id='answer-label-1833322' class=' answer'><span>Determining the healthcare priorities of the community served<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474454[]' id='answer-id-1833323' class='answer   answerof-474454 ' value='1833323'   \/><label for='answer-id-1833323' id='answer-label-1833323' class=' answer'><span>Identifying top opportunities for patient experience improvement<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474454[]' id='answer-id-1833324' class='answer   answerof-474454 ' value='1833324'   \/><label for='answer-id-1833324' id='answer-label-1833324' class=' answer'><span>Understanding why patients feel a certain way about their care experiences<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474454[]' id='answer-id-1833325' class='answer   answerof-474454 ' value='1833325'   \/><label for='answer-id-1833325' id='answer-label-1833325' class=' answer'><span>Measuring a healthcare organization\u2019s performance on patient satisfaction<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-49' style=';'><div id='questionWrap-49'  class='   watupro-question-id-474455'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>49. <\/span>Which response is BEST to provide to a family member requesting to be present during a resuscitation?<\/div><input type='hidden' name='question_id[]' id='qID_49' value='474455' \/><input type='hidden' id='answerType474455' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474455[]' id='answer-id-1833326' class='answer   answerof-474455 ' value='1833326'   \/><label for='answer-id-1833326' id='answer-label-1833326' class=' answer'><span>\u201cI\u2019m sorry, but we cannot have family present during patient resuscitation. This is to make sure you are not in the way of critical processes.\u201d<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474455[]' id='answer-id-1833327' class='answer   answerof-474455 ' value='1833327'   \/><label for='answer-id-1833327' id='answer-label-1833327' class=' answer'><span>\u201cI\u2019m sorry, but only clinical team members are allowed to be present to ensure there are no distractions in our efforts to save your loved one\u2019s life.\u201d<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474455[]' id='answer-id-1833328' class='answer   answerof-474455 ' value='1833328'   \/><label for='answer-id-1833328' id='answer-label-1833328' class=' answer'><span>\u201cYou are welcome to stay. I will make sure someone is with you to explain what is happening and to support you.\u201d<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474455[]' id='answer-id-1833329' class='answer   answerof-474455 ' value='1833329'   \/><label for='answer-id-1833329' id='answer-label-1833329' class=' answer'><span>\u201cYou are welcome to stay to witness this event, but please stay to the side to ensure you are not in the way of our efforts.\u201d<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-50' style=';'><div id='questionWrap-50'  class='   watupro-question-id-474456'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>50. <\/span>A patient speaks a language other than the primary language at the hospital where they are receiving care. Because the care team recognizes and respects patient rights, they utilize a medical interpreter for verbal and written communication. <br \/>\r<br>What is the BEST rationale for why this would be necessary?<\/div><input type='hidden' name='question_id[]' id='qID_50' value='474456' \/><input type='hidden' id='answerType474456' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474456[]' id='answer-id-1833330' class='answer   answerof-474456 ' value='1833330'   \/><label for='answer-id-1833330' id='answer-label-1833330' class=' answer'><span>The patient may be able to understand pictures.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474456[]' id='answer-id-1833331' class='answer   answerof-474456 ' value='1833331'   \/><label for='answer-id-1833331' id='answer-label-1833331' class=' answer'><span>The patient should be able to refuse treatment.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474456[]' id='answer-id-1833332' class='answer   answerof-474456 ' value='1833332'   \/><label for='answer-id-1833332' id='answer-label-1833332' class=' answer'><span>The patient should be able to state their preference for how they receive information.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-474456[]' id='answer-id-1833333' class='answer   answerof-474456 ' value='1833333'   \/><label for='answer-id-1833333' id='answer-label-1833333' class=' answer'><span>The patient should be able to receive information in a manner and format that they understand.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div style='display:none' id='question-51'>\n\t<div class='question-content'>\n\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/img\/loading.gif\" width=\"16\" height=\"16\" alt=\"Loading...\" title=\"Loading...\" \/>&nbsp;Loading...\t<\/div>\n<\/div>\n\n<br \/>\n\t\n\t\t\t<div class=\"watupro_buttons flex \" id=\"watuPROButtons12131\" >\n\t\t  <div id=\"prev-question\" style=\"display:none;\"><input type=\"button\" value=\"&lt; Previous\" onclick=\"WatuPRO.nextQuestion(event, 'previous');\"\/><\/div>\t\t  \t\t  \t\t   \n\t\t   \t  \t\t<div><input type=\"button\" name=\"action\" class=\"watupro-submit-button\" onclick=\"WatuPRO.submitResult(event)\" id=\"action-button\" value=\"View Results\"  \/>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\n\t<input type=\"hidden\" name=\"quiz_id\" value=\"12131\" id=\"watuPROExamID\"\/>\n\t<input type=\"hidden\" name=\"start_time\" id=\"startTime\" value=\"2026-04-29 10:57:17\" \/>\n\t<input type=\"hidden\" name=\"start_timestamp\" id=\"startTimeStamp\" value=\"1777460237\" \/>\n\t<input type=\"hidden\" name=\"question_ids\" value=\"\" \/>\n\t<input type=\"hidden\" name=\"watupro_questions\" value=\"474407:1833134,1833135,1833136,1833137 | 474408:1833138,1833139,1833140,1833141 | 474409:1833142,1833143,1833144,1833145 | 474410:1833146,1833147,1833148,1833149 | 474411:1833150,1833151,1833152,1833153 | 474412:1833154,1833155,1833156,1833157 | 474413:1833158,1833159,1833160,1833161 | 474414:1833162,1833163,1833164,1833165 | 474415:1833166,1833167,1833168,1833169 | 474416:1833170,1833171,1833172,1833173 | 474417:1833174,1833175,1833176,1833177 | 474418:1833178,1833179,1833180,1833181 | 474419:1833182,1833183,1833184,1833185 | 474420:1833186,1833187,1833188,1833189 | 474421:1833190,1833191,1833192,1833193 | 474422:1833194,1833195,1833196,1833197 | 474423:1833198,1833199,1833200,1833201 | 474424:1833202,1833203,1833204,1833205 | 474425:1833206,1833207,1833208,1833209 | 474426:1833210,1833211,1833212,1833213 | 474427:1833214,1833215,1833216,1833217 | 474428:1833218,1833219,1833220,1833221 | 474429:1833222,1833223,1833224,1833225 | 474430:1833226,1833227,1833228,1833229 | 474431:1833230,1833231,1833232,1833233 | 474432:1833234,1833235,1833236,1833237 | 474433:1833238,1833239,1833240,1833241 | 474434:1833242,1833243,1833244,1833245 | 474435:1833246,1833247,1833248,1833249 | 474436:1833250,1833251,1833252,1833253 | 474437:1833254,1833255,1833256,1833257 | 474438:1833258,1833259,1833260,1833261 | 474439:1833262,1833263,1833264,1833265 | 474440:1833266,1833267,1833268,1833269 | 474441:1833270,1833271,1833272,1833273 | 474442:1833274,1833275,1833276,1833277 | 474443:1833278,1833279,1833280,1833281 | 474444:1833282,1833283,1833284,1833285 | 474445:1833286,1833287,1833288,1833289 | 474446:1833290,1833291,1833292,1833293 | 474447:1833294,1833295,1833296,1833297 | 474448:1833298,1833299,1833300,1833301 | 474449:1833302,1833303,1833304,1833305 | 474450:1833306,1833307,1833308,1833309 | 474451:1833310,1833311,1833312,1833313 | 474452:1833314,1833315,1833316,1833317 | 474453:1833318,1833319,1833320,1833321 | 474454:1833322,1833323,1833324,1833325 | 474455:1833326,1833327,1833328,1833329 | 474456:1833330,1833331,1833332,1833333\" \/>\n\t<input type=\"hidden\" name=\"no_ajax\" value=\"0\">\t\t\t<\/form>\n\t<p>&nbsp;<\/p>\n<\/div>\n\n<script type=\"text\/javascript\">\n\/\/jQuery(document).ready(function(){\ndocument.addEventListener(\"DOMContentLoaded\", function(event) { \t\nvar question_ids = \"474407,474408,474409,474410,474411,474412,474413,474414,474415,474416,474417,474418,474419,474420,474421,474422,474423,474424,474425,474426,474427,474428,474429,474430,474431,474432,474433,474434,474435,474436,474437,474438,474439,474440,474441,474442,474443,474444,474445,474446,474447,474448,474449,474450,474451,474452,474453,474454,474455,474456\";\nWatuPROSettings[12131] = {};\nWatuPRO.qArr = question_ids.split(',');\nWatuPRO.exam_id = 12131;\t    \nWatuPRO.post_id = 125265;\nWatuPRO.store_progress = 0;\nWatuPRO.curCatPage = 1;\nWatuPRO.requiredIDs=\"0\".split(\",\");\nWatuPRO.hAppID = \"0.49931000 1777460237\";\nvar url = \"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/show_exam.php\";\nWatuPRO.examMode = 1;\nWatuPRO.siteURL=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-admin\/admin-ajax.php\";\nWatuPRO.emailIsNotRequired = 0;\nWatuPROIntel.init(12131);\nWatuPRO.inCategoryPages=1;});    \t \n<\/script>\n","protected":false},"excerpt":{"rendered":"<p>Do you know the Certified Patient Experience Professional (CPXP) certification? It is a globally recognized assessment designed for healthcare leaders dedicated to improving the human experience in medicine. It aims to validate the skills and knowledge required to influence systems, processes, and behaviors that cultivate positive patient experiences across the entire continuum of care. If [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21141,21140],"tags":[21139],"class_list":["post-125265","post","type-post","status-publish","format-standard","hentry","category-patient-experience-institute","category-the-beryl-institute","tag-cpxp"],"_links":{"self":[{"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/posts\/125265","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/comments?post=125265"}],"version-history":[{"count":1,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/posts\/125265\/revisions"}],"predecessor-version":[{"id":125267,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/posts\/125265\/revisions\/125267"}],"wp:attachment":[{"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/media?parent=125265"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/categories?post=125265"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/tags?post=125265"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}