{"id":116756,"date":"2026-01-02T07:01:10","date_gmt":"2026-01-02T07:01:10","guid":{"rendered":"https:\/\/www.dumpsbase.com\/freedumps\/?p=116756"},"modified":"2026-01-02T07:01:10","modified_gmt":"2026-01-02T07:01:10","slug":"first-attempt-guaranteed-success-2026-with-new-service-con-201-dumps-v8-02-check-service-con-201-free-dumps-part-3-q81-q120-today","status":"publish","type":"post","link":"https:\/\/www.dumpsbase.com\/freedumps\/first-attempt-guaranteed-success-2026-with-new-service-con-201-dumps-v8-02-check-service-con-201-free-dumps-part-3-q81-q120-today.html","title":{"rendered":"First Attempt Guaranteed Success (2026) with New Service-Con-201 Dumps (V8.02): Check Service-Con-201 Free Dumps (Part 3, Q81-Q120) Today"},"content":{"rendered":"<p>If you are preparing for the Salesforce Certified Service Cloud Consultant (Service-Con-201) certification exam, you can come to DumpsBase and download new Service-Con-201 dumps (V8.02), aiming to pass your exam on the first attempt. Why did we say that? You can check our free dumps online to check the quality:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.dumpsbase.com\/freedumps\/service-con-201-dumps-v8-02-are-great-for-the-salesforce-certified-service-cloud-consultant-certification-preparation-check-service-con-201-free-dumps-part-1-q1-q40.html\"><em>Service-Con-201 free dumps (Part 1, Q1-Q40) of V8.02<\/em><\/a><\/li>\n<li><a href=\"https:\/\/www.dumpsbase.com\/freedumps\/salesforce-service-con-201-dumps-v8-02-are-your-key-to-success-continue-to-check-the-service-con-201-free-dumps-part-2-q41-q80-online.html\"><em>Service-Con-201 free dumps (Part 2, Q41-Q80) of V8.02<\/em><\/a><\/li>\n<\/ul>\n<p>From these dump questions, you can trust that our dumps are not only accurate and comprehensive but also thoroughly evaluated by seasoned industry professionals. Each Service-Con-201 question in V8.02 is aligned with the official exam blueprint, ensuring you&#8217;re studying the most relevant content. Choose DumpsBase today. Our Salesforce Service-Con-201 exam dumps (V8.02) are a powerful tool to help you reach the next level in your professional journey.<\/p>\n<h2>Share More Free Demos Today &#8211; <span style=\"background-color: #ffcc99;\"><em>Service-Con-201 Free Dumps (Part 3, Q81-Q120) of V8.02<\/em><\/span> Are Below:<\/h2>\n<script>\n\t  window.fbAsyncInit = function() {\n\t    FB.init({\n\t      appId            : '622169541470367',\n\t      autoLogAppEvents : true,\n\t      xfbml            : true,\n\t      version          : 'v3.1'\n\t    });\n\t  };\n\t\n\t  (function(d, s, id){\n\t     var js, fjs = d.getElementsByTagName(s)[0];\n\t     if (d.getElementById(id)) {return;}\n\t     js = d.createElement(s); js.id = id;\n\t     js.src = \"https:\/\/connect.facebook.net\/en_US\/sdk.js\";\n\t     fjs.parentNode.insertBefore(js, fjs);\n\t   }(document, 'script', 'facebook-jssdk'));\n\t<\/script><script type=\"text\/javascript\" >\ndocument.addEventListener(\"DOMContentLoaded\", function(event) { \nif(!window.jQuery) alert(\"The important jQuery library is not properly loaded in your site. Your WordPress theme is probably missing the essential wp_head() call. You can switch to another theme and you will see that the plugin works fine and this notice disappears. If you are still not sure what to do you can contact us for help.\");\n});\n<\/script>  \n  \n<div  id=\"watupro_quiz\" class=\"quiz-area single-page-quiz\">\n<p id=\"submittingExam11345\" style=\"display:none;text-align:center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/img\/loading.gif\" width=\"16\" height=\"16\"><\/p>\n\n<div class=\"watupro-exam-description\" id=\"description-quiz-11345\"><\/div>\n\n<form action=\"\" method=\"post\" class=\"quiz-form\" id=\"quiz-11345\"  enctype=\"multipart\/form-data\" >\n<div class='watu-question ' id='question-1' style=';'><div id='questionWrap-1'  class='   watupro-question-id-445963'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>1. <\/span>The support team at Cloud Kicks would like to implement a messaging tool to address common customer feedback and concerns. The support team also wants to extend their support capabilities. <br \/>\r<br>What should the consultant recommend to meet the requirement?<\/div><input type='hidden' name='question_id[]' id='qID_1' value='445963' \/><input type='hidden' id='answerType445963' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445963[]' id='answer-id-1725587' class='answer   answerof-445963 ' value='1725587'   \/><label for='answer-id-1725587' id='answer-label-1725587' class=' answer'><span>Slack Connect<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445963[]' id='answer-id-1725588' class='answer   answerof-445963 ' value='1725588'   \/><label for='answer-id-1725588' id='answer-label-1725588' class=' answer'><span>Service GPT<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445963[]' id='answer-id-1725589' class='answer   answerof-445963 ' value='1725589'   \/><label for='answer-id-1725589' id='answer-label-1725589' class=' answer'><span>Einstein Bots<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-2' style=';'><div id='questionWrap-2'  class='   watupro-question-id-445964'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>2. <\/span>Universal Containers is using Service Cloud for customer entry and case management, but order fulfillment, inventory, invoicing, and financial data are stored in other systems. <br \/>\r<br>Which solution should a consultant recommend for integration?<\/div><input type='hidden' name='question_id[]' id='qID_2' value='445964' \/><input type='hidden' id='answerType445964' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445964[]' id='answer-id-1725590' class='answer   answerof-445964 ' value='1725590'   \/><label for='answer-id-1725590' id='answer-label-1725590' class=' answer'><span>Utilize Apex with integrated External Objects.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445964[]' id='answer-id-1725591' class='answer   answerof-445964 ' value='1725591'   \/><label for='answer-id-1725591' id='answer-label-1725591' class=' answer'><span>Utilize an AppExchange integration package.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445964[]' id='answer-id-1725592' class='answer   answerof-445964 ' value='1725592'   \/><label for='answer-id-1725592' id='answer-label-1725592' class=' answer'><span>Utilize MuleSoft to integrate the systems.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-3' style=';'><div id='questionWrap-3'  class='   watupro-question-id-445965'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>3. <\/span>Universal Containers wants to automate the process of case creation. While conducting a business process review, the consultant learned that customers sometimes upload digital pictures of the problem. <br \/>\r<br>Following best practices, which solution should a consultant recommend?<\/div><input type='hidden' name='question_id[]' id='qID_3' value='445965' \/><input type='hidden' id='answerType445965' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445965[]' id='answer-id-1725593' class='answer   answerof-445965 ' value='1725593'   \/><label for='answer-id-1725593' id='answer-label-1725593' class=' answer'><span>Email-to-Case<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445965[]' id='answer-id-1725594' class='answer   answerof-445965 ' value='1725594'   \/><label for='answer-id-1725594' id='answer-label-1725594' class=' answer'><span>AppExchange package<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445965[]' id='answer-id-1725595' class='answer   answerof-445965 ' value='1725595'   \/><label for='answer-id-1725595' id='answer-label-1725595' class=' answer'><span>Web-to-Case<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-4' style=';'><div id='questionWrap-4'  class='   watupro-question-id-445966'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>4. <\/span>Universal Containers provides customers with different service levels based on their services agreement. The VP of customer service wants to use Service Cloud to track when cases have yet to reach certain stages and ensure that senior management is alerted accordingly. <br \/>\r<br>Which feature should a consultant recommend to address this requirement?<\/div><input type='hidden' name='question_id[]' id='qID_4' value='445966' \/><input type='hidden' id='answerType445966' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445966[]' id='answer-id-1725596' class='answer   answerof-445966 ' value='1725596'   \/><label for='answer-id-1725596' id='answer-label-1725596' class=' answer'><span>Reports and Dashboards<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445966[]' id='answer-id-1725597' class='answer   answerof-445966 ' value='1725597'   \/><label for='answer-id-1725597' id='answer-label-1725597' class=' answer'><span>Entitlements and Milestones<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445966[]' id='answer-id-1725598' class='answer   answerof-445966 ' value='1725598'   \/><label for='answer-id-1725598' id='answer-label-1725598' class=' answer'><span>Service Contracts<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-5' style=';'><div id='questionWrap-5'  class='   watupro-question-id-445967'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>5. <\/span>Cloud Kicks uses a console app to support users. Service agents open an Account workspace tab and multiple subtabs for the Case, Contact, and Service Contract. Service agents would like to share links to recently opened subtabs with other users to collaborate on cases. <br \/>\r<br>What should a consultant recommend to meet the requirements?<\/div><input type='hidden' name='question_id[]' id='qID_5' value='445967' \/><input type='hidden' id='answerType445967' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445967[]' id='answer-id-1725599' class='answer   answerof-445967 ' value='1725599'   \/><label for='answer-id-1725599' id='answer-label-1725599' class=' answer'><span>Add the Account object to Recent Items utility.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445967[]' id='answer-id-1725600' class='answer   answerof-445967 ' value='1725600'   \/><label for='answer-id-1725600' id='answer-label-1725600' class=' answer'><span>Include the History utility in the console app.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445967[]' id='answer-id-1725601' class='answer   answerof-445967 ' value='1725601'   \/><label for='answer-id-1725601' id='answer-label-1725601' class=' answer'><span>Mention the case number in a Chatter group.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-6' style=';'><div id='questionWrap-6'  class='   watupro-question-id-445968'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>6. <\/span>Cloud Kicks needs to onboard new employees and deliver new hire training more efficiently. <br \/>\r<br>This includes providing access to job information such as benefits, internal job openings, and mandatory employee training. <br \/>\r<br>What should the consultant recommend to meet the requirements?<\/div><input type='hidden' name='question_id[]' id='qID_6' value='445968' \/><input type='hidden' id='answerType445968' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445968[]' id='answer-id-1725602' class='answer   answerof-445968 ' value='1725602'   \/><label for='answer-id-1725602' id='answer-label-1725602' class=' answer'><span>Trailhead<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445968[]' id='answer-id-1725603' class='answer   answerof-445968 ' value='1725603'   \/><label for='answer-id-1725603' id='answer-label-1725603' class=' answer'><span>Einstein Next Best Action<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445968[]' id='answer-id-1725604' class='answer   answerof-445968 ' value='1725604'   \/><label for='answer-id-1725604' id='answer-label-1725604' class=' answer'><span>Experience Cloud site<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-7' style=';'><div id='questionWrap-7'  class='   watupro-question-id-445969'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>7. <\/span>A consultant is tasked with creating a dashboard in Salesforce for Cloud Kicks\u2019 executives. The dashboard needs to provide insights that will assist in strategic decision-making. <br \/>\r<br>Which type of report should the consultant include to meet the requirement?<\/div><input type='hidden' name='question_id[]' id='qID_7' value='445969' \/><input type='hidden' id='answerType445969' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445969[]' id='answer-id-1725605' class='answer   answerof-445969 ' value='1725605'   \/><label for='answer-id-1725605' id='answer-label-1725605' class=' answer'><span>Snapshot reporting that shows trends in the number of cases handled per month, providing a high-level overview of customer service operations<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445969[]' id='answer-id-1725606' class='answer   answerof-445969 ' value='1725606'   \/><label for='answer-id-1725606' id='answer-label-1725606' class=' answer'><span>Omni-Channel Analytics detailing specific paths and routing types to evaluate the efficiency of support channel<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445969[]' id='answer-id-1725607' class='answer   answerof-445969 ' value='1725607'   \/><label for='answer-id-1725607' id='answer-label-1725607' class=' answer'><span>Detailed CTI analytics reports, such as wait times and handle times, to review individual agent performance<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-8' style=';'><div id='questionWrap-8'  class='   watupro-question-id-445970'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>8. <\/span>The support manager at Universal Containers wants to improve visibility to cases across the organization and has decided that product managers should be more involved in the case management process. The support manager has created predefined case teams for each product and trained support agents to add the appropriate case team to each case. <br \/>\r<br>Which solution allows product managers to quickly see and review the cases that are created for their products?<\/div><input type='hidden' name='question_id[]' id='qID_8' value='445970' \/><input type='hidden' id='answerType445970' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445970[]' id='answer-id-1725608' class='answer   answerof-445970 ' value='1725608'   \/><label for='answer-id-1725608' id='answer-label-1725608' class=' answer'><span>Configure a Case list view filtered by My Cases.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445970[]' id='answer-id-1725609' class='answer   answerof-445970 ' value='1725609'   \/><label for='answer-id-1725609' id='answer-label-1725609' class=' answer'><span>Configure a Case related list on the Product page layout.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445970[]' id='answer-id-1725610' class='answer   answerof-445970 ' value='1725610'   \/><label for='answer-id-1725610' id='answer-label-1725610' class=' answer'><span>Configure a Case list view filtered by My Case Teams.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-9' style=';'><div id='questionWrap-9'  class='   watupro-question-id-445971'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>9. <\/span>Universal Containers wants to move articles from an old database to its new Salesforce Knowledge system. Many of the how-to articles include images that need to be transferred. <br \/>\r<br>What should a consultant consider when moving these images into Salesforce Knowledge?<\/div><input type='hidden' name='question_id[]' id='qID_9' value='445971' \/><input type='hidden' id='answerType445971' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445971[]' id='answer-id-1725611' class='answer   answerof-445971 ' value='1725611'   \/><label for='answer-id-1725611' id='answer-label-1725611' class=' answer'><span>Add images to an HTML file.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445971[]' id='answer-id-1725612' class='answer   answerof-445971 ' value='1725612'   \/><label for='answer-id-1725612' id='answer-label-1725612' class=' answer'><span>Ensure each image is less than 25 M<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445971[]' id='answer-id-1725613' class='answer   answerof-445971 ' value='1725613'   \/><label for='answer-id-1725613' id='answer-label-1725613' class=' answer'><span>Change all images to JPEG files.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-10' style=';'><div id='questionWrap-10'  class='   watupro-question-id-445972'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>10. <\/span>Cloud Kicks plans to use case teams to help collaborate on difficult issues. Support agents can use predefined case teams to add specialists on a case. Specialists need to be able to view cases and add related records to the case. <br \/>\r<br>What is the recommended level of case access for the Case Team role?<\/div><input type='hidden' name='question_id[]' id='qID_10' value='445972' \/><input type='hidden' id='answerType445972' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445972[]' id='answer-id-1725614' class='answer   answerof-445972 ' value='1725614'   \/><label for='answer-id-1725614' id='answer-label-1725614' class=' answer'><span>Territory Rule<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445972[]' id='answer-id-1725615' class='answer   answerof-445972 ' value='1725615'   \/><label for='answer-id-1725615' id='answer-label-1725615' class=' answer'><span>Read-Only<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445972[]' id='answer-id-1725616' class='answer   answerof-445972 ' value='1725616'   \/><label for='answer-id-1725616' id='answer-label-1725616' class=' answer'><span>Private<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-11' style=';'><div id='questionWrap-11'  class='   watupro-question-id-445973'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>11. <\/span>The service team members at Cloud Kicks (CK) are struggling to collaborate with each other on Cases. CK also uses Slack internally. <br \/>\r<br>What should the consultant recommend?<\/div><input type='hidden' name='question_id[]' id='qID_11' value='445973' \/><input type='hidden' id='answerType445973' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445973[]' id='answer-id-1725617' class='answer   answerof-445973 ' value='1725617'   \/><label for='answer-id-1725617' id='answer-label-1725617' class=' answer'><span>Enable and configure Swarming in Slack.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445973[]' id='answer-id-1725618' class='answer   answerof-445973 ' value='1725618'   \/><label for='answer-id-1725618' id='answer-label-1725618' class=' answer'><span>Create a case team workspace in Slack.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445973[]' id='answer-id-1725619' class='answer   answerof-445973 ' value='1725619'   \/><label for='answer-id-1725619' id='answer-label-1725619' class=' answer'><span>Configure a case notification Slackbot.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-12' style=';'><div id='questionWrap-12'  class='   watupro-question-id-445974'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>12. <\/span>Universal Containers is migrating from Knowledge to Lightning Knowledge using the Lightning Knowledge Migration Tool and noticed that none of the article file attachments were migrated. <br \/>\r<br>How can a consultant migrate the file attachments?<\/div><input type='hidden' name='question_id[]' id='qID_12' value='445974' \/><input type='hidden' id='answerType445974' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445974[]' id='answer-id-1725620' class='answer   answerof-445974 ' value='1725620'   \/><label for='answer-id-1725620' id='answer-label-1725620' class=' answer'><span>Use the Files Related List on each article to add files to the articles.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445974[]' id='answer-id-1725621' class='answer   answerof-445974 ' value='1725621'   \/><label for='answer-id-1725621' id='answer-label-1725621' class=' answer'><span>Use the Lightning Knowledge Migration Tool and choose \u2018include files\u2019.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445974[]' id='answer-id-1725622' class='answer   answerof-445974 ' value='1725622'   \/><label for='answer-id-1725622' id='answer-label-1725622' class=' answer'><span>Upload the files as Documents, then relate them to the migrated articles.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-13' style=';'><div id='questionWrap-13'  class='   watupro-question-id-445975'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>13. <\/span>Universal Containers (UC) wants to improve customer satisfaction by diversifying its interaction channels. UC's goal is to enhance real-time communication and support. <br \/>\r<br>Which interaction channel should the consultant suggest to UC?<\/div><input type='hidden' name='question_id[]' id='qID_13' value='445975' \/><input type='hidden' id='answerType445975' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445975[]' id='answer-id-1725623' class='answer   answerof-445975 ' value='1725623'   \/><label for='answer-id-1725623' id='answer-label-1725623' class=' answer'><span>Einstein Bots<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445975[]' id='answer-id-1725624' class='answer   answerof-445975 ' value='1725624'   \/><label for='answer-id-1725624' id='answer-label-1725624' class=' answer'><span>Messaging In-app and Web (MIAW)<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445975[]' id='answer-id-1725625' class='answer   answerof-445975 ' value='1725625'   \/><label for='answer-id-1725625' id='answer-label-1725625' class=' answer'><span>Experience Cloud sites<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-14' style=';'><div id='questionWrap-14'  class='   watupro-question-id-445976'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>14. <\/span>Universal Containers (UC) is in the process of setting up Experience Cloud. UC needs to give customers access to their agreed upon response times via the portal. <br \/>\r<br>Which solution should a consultant recommend?<\/div><input type='hidden' name='question_id[]' id='qID_14' value='445976' \/><input type='hidden' id='answerType445976' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445976[]' id='answer-id-1725626' class='answer   answerof-445976 ' value='1725626'   \/><label for='answer-id-1725626' id='answer-label-1725626' class=' answer'><span>Milestones<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445976[]' id='answer-id-1725627' class='answer   answerof-445976 ' value='1725627'   \/><label for='answer-id-1725627' id='answer-label-1725627' class=' answer'><span>Service Contracts<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445976[]' id='answer-id-1725628' class='answer   answerof-445976 ' value='1725628'   \/><label for='answer-id-1725628' id='answer-label-1725628' class=' answer'><span>Maintenance Plans<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-15' style=';'><div id='questionWrap-15'  class='   watupro-question-id-445977'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>15. <\/span>Universal Containers (UC) wants to report on how many customers with Service Contracts have specific entitlements to determine if UC's support offerings should be adjusted. <br \/>\r<br>Which feature should the consultant recommend?<\/div><input type='hidden' name='question_id[]' id='qID_15' value='445977' \/><input type='hidden' id='answerType445977' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445977[]' id='answer-id-1725629' class='answer   answerof-445977 ' value='1725629'   \/><label for='answer-id-1725629' id='answer-label-1725629' class=' answer'><span>Build a joined report.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445977[]' id='answer-id-1725630' class='answer   answerof-445977 ' value='1725630'   \/><label for='answer-id-1725630' id='answer-label-1725630' class=' answer'><span>Build a dashboard.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445977[]' id='answer-id-1725631' class='answer   answerof-445977 ' value='1725631'   \/><label for='answer-id-1725631' id='answer-label-1725631' class=' answer'><span>Build a custom report type.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-16' style=';'><div id='questionWrap-16'  class='   watupro-question-id-445978'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>16. <\/span>Cloud Kicks is preparing to launch Service Console to a large set of service agents. Feedback from a pilot group of users revealed they would like a quick way to navigate the console, including changing tabs, saving records, and searching. <br \/>\r<br>What is the recommended feature to improve productivity?<\/div><input type='hidden' name='question_id[]' id='qID_16' value='445978' \/><input type='hidden' id='answerType445978' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445978[]' id='answer-id-1725632' class='answer   answerof-445978 ' value='1725632'   \/><label for='answer-id-1725632' id='answer-label-1725632' class=' answer'><span>Keyboard shortcuts<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445978[]' id='answer-id-1725633' class='answer   answerof-445978 ' value='1725633'   \/><label for='answer-id-1725633' id='answer-label-1725633' class=' answer'><span>Quick text<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445978[]' id='answer-id-1725634' class='answer   answerof-445978 ' value='1725634'   \/><label for='answer-id-1725634' id='answer-label-1725634' class=' answer'><span>Custom macros<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-17' style=';'><div id='questionWrap-17'  class='   watupro-question-id-445979'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>17. <\/span>Cloud Kicks provides support to customers in email, social, and chat channels. Managers want to find a way to improve service agent efficiency. <br \/>\r<br>A recent study found agents spend a lot of time searching for articles, manually copying text from the article, and pasting it into responses. <br \/>\r<br>What should a consultant recommend as a solution?<\/div><input type='hidden' name='question_id[]' id='qID_17' value='445979' \/><input type='hidden' id='answerType445979' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445979[]' id='answer-id-1725635' class='answer   answerof-445979 ' value='1725635'   \/><label for='answer-id-1725635' id='answer-label-1725635' class=' answer'><span>Set up quick text options in the utility bar to add article links.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445979[]' id='answer-id-1725636' class='answer   answerof-445979 ' value='1725636'   \/><label for='answer-id-1725636' id='answer-label-1725636' class=' answer'><span>Configure Lightning Knowledge component and related list actions.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445979[]' id='answer-id-1725637' class='answer   answerof-445979 ' value='1725637'   \/><label for='answer-id-1725637' id='answer-label-1725637' class=' answer'><span>Configure Lightning Knowledge component to auto attach article PD<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-18' style=';'><div id='questionWrap-18'  class='   watupro-question-id-445980'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>18. <\/span>After migrating to Lightning Experience, users are complaining that they are unable to create a Knowledge article when closing a case. <br \/>\r<br>How should the consultant resolve this issue?<\/div><input type='hidden' name='question_id[]' id='qID_18' value='445980' \/><input type='hidden' id='answerType445980' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445980[]' id='answer-id-1725638' class='answer   answerof-445980 ' value='1725638'   \/><label for='answer-id-1725638' id='answer-label-1725638' class=' answer'><span>Inform users that the only way to create articles is from the Knowledge component.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445980[]' id='answer-id-1725639' class='answer   answerof-445980 ' value='1725639'   \/><label for='answer-id-1725639' id='answer-label-1725639' class=' answer'><span>Enable Read\/Write\/Create permissions for Knowledge articles.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445980[]' id='answer-id-1725640' class='answer   answerof-445980 ' value='1725640'   \/><label for='answer-id-1725640' id='answer-label-1725640' class=' answer'><span>Add the Manage Salesforce Knowledge permission to the user's profile.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-19' style=';'><div id='questionWrap-19'  class='   watupro-question-id-445981'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>19. <\/span>Cloud Kicks (CK) uses Service Cloud and Slack. For difficult cases, service agents want to <br \/>\r<br>create a swarm in Slack to pull in experts from multiple CK departments. <br \/>\r<br>What should the consultant recommend to an agent who wants to launch a Slack Swarm?<\/div><input type='hidden' name='question_id[]' id='qID_19' value='445981' \/><input type='hidden' id='answerType445981' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445981[]' id='answer-id-1725641' class='answer   answerof-445981 ' value='1725641'   \/><label for='answer-id-1725641' id='answer-label-1725641' class=' answer'><span>Escalation rules<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445981[]' id='answer-id-1725642' class='answer   answerof-445981 ' value='1725642'   \/><label for='answer-id-1725642' id='answer-label-1725642' class=' answer'><span>Apex trigger<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445981[]' id='answer-id-1725643' class='answer   answerof-445981 ' value='1725643'   \/><label for='answer-id-1725643' id='answer-label-1725643' class=' answer'><span>Quick Action<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-20' style=';'><div id='questionWrap-20'  class='   watupro-question-id-445982'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>20. <\/span>Universal Containers (UC) faces challenges in efficiently managing and responding to a growing number of customer queries within Service Cloud. A consultant is advising on the implementation of chatbots to improve current customer support operations. <br \/>\r<br>Which specific aspect should UC prioritize when implementing chatbots to improve customer support operations?<\/div><input type='hidden' name='question_id[]' id='qID_20' value='445982' \/><input type='hidden' id='answerType445982' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445982[]' id='answer-id-1725644' class='answer   answerof-445982 ' value='1725644'   \/><label for='answer-id-1725644' id='answer-label-1725644' class=' answer'><span>Focus on scalability for handling high inquiry volume.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445982[]' id='answer-id-1725645' class='answer   answerof-445982 ' value='1725645'   \/><label for='answer-id-1725645' id='answer-label-1725645' class=' answer'><span>Work on integrating with social media platforms.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445982[]' id='answer-id-1725646' class='answer   answerof-445982 ' value='1725646'   \/><label for='answer-id-1725646' id='answer-label-1725646' class=' answer'><span>Emphasize continuous monitoring of chat.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-21' style=';'><div id='questionWrap-21'  class='   watupro-question-id-445983'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>21. <\/span>What is a consideration when adding a report chart to a Page Layout or a Lightning Record Page?<\/div><input type='hidden' name='question_id[]' id='qID_21' value='445983' \/><input type='hidden' id='answerType445983' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445983[]' id='answer-id-1725647' class='answer   answerof-445983 ' value='1725647'   \/><label for='answer-id-1725647' id='answer-label-1725647' class=' answer'><span>The report must be used on a Dashboard.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445983[]' id='answer-id-1725648' class='answer   answerof-445983 ' value='1725648'   \/><label for='answer-id-1725648' id='answer-label-1725648' class=' answer'><span>The report must have a standard Report Type.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445983[]' id='answer-id-1725649' class='answer   answerof-445983 ' value='1725649'   \/><label for='answer-id-1725649' id='answer-label-1725649' class=' answer'><span>The report must contain a chart.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-22' style=';'><div id='questionWrap-22'  class='   watupro-question-id-445984'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>22. <\/span>Support managers have requested the ability to provide real-time feedback to agents during customer chat sessions. <br \/>\r<br>Which feature should a consultant configure to meet this requirement?<\/div><input type='hidden' name='question_id[]' id='qID_22' value='445984' \/><input type='hidden' id='answerType445984' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445984[]' id='answer-id-1725650' class='answer   answerof-445984 ' value='1725650'   \/><label for='answer-id-1725650' id='answer-label-1725650' class=' answer'><span>Chatter<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445984[]' id='answer-id-1725651' class='answer   answerof-445984 ' value='1725651'   \/><label for='answer-id-1725651' id='answer-label-1725651' class=' answer'><span>Omni-Channel Supervisor<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445984[]' id='answer-id-1725652' class='answer   answerof-445984 ' value='1725652'   \/><label for='answer-id-1725652' id='answer-label-1725652' class=' answer'><span>Flow Orchestrator<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-23' style=';'><div id='questionWrap-23'  class='   watupro-question-id-445985'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>23. <\/span>Cloud Kicks (CK) has multiple product lines. CK is preparing to launch a public knowledge base for customers that will have 2,500 articles. The company wants an easy way for users to find relevant articles based on its product. <br \/>\r<br>What is the recommended method to meet the requirement?<\/div><input type='hidden' name='question_id[]' id='qID_23' value='445985' \/><input type='hidden' id='answerType445985' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445985[]' id='answer-id-1725653' class='answer   answerof-445985 ' value='1725653'   \/><label for='answer-id-1725653' id='answer-label-1725653' class=' answer'><span>Topics for objects<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445985[]' id='answer-id-1725654' class='answer   answerof-445985 ' value='1725654'   \/><label for='answer-id-1725654' id='answer-label-1725654' class=' answer'><span>Data Category groups<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445985[]' id='answer-id-1725655' class='answer   answerof-445985 ' value='1725655'   \/><label for='answer-id-1725655' id='answer-label-1725655' class=' answer'><span>Screen Flow<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-24' style=';'><div id='questionWrap-24'  class='   watupro-question-id-445986'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>24. <\/span>Universal Containers (UC) is implementing Service Cloud within its North America call center to validate key use cases, system capabilities, and integration patterns. The UC leadership team is concerned that the upcoming Salesforce Release schedule may impact the implementation project's development efforts. <br \/>\r<br>What should a consultant recommend that UC's Salesforce admin do in this scenario?<\/div><input type='hidden' name='question_id[]' id='qID_24' value='445986' \/><input type='hidden' id='answerType445986' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445986[]' id='answer-id-1725656' class='answer   answerof-445986 ' value='1725656'   \/><label for='answer-id-1725656' id='answer-label-1725656' class=' answer'><span>Postpone the release to the production org so the team can finish the project before the release is deployed.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445986[]' id='answer-id-1725657' class='answer   answerof-445986 ' value='1725657'   \/><label for='answer-id-1725657' id='answer-label-1725657' class=' answer'><span>Disable updates to the sandbox so the team can continue using the solution without the updates from the release.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445986[]' id='answer-id-1725658' class='answer   answerof-445986 ' value='1725658'   \/><label for='answer-id-1725658' id='answer-label-1725658' class=' answer'><span>Opt Bp the sandbox in as a Bp preview org g so the team can conduct testing gp prior to the release being g deployed.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-25' style=';'><div id='questionWrap-25'  class='   watupro-question-id-445987'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>25. <\/span>A service agent is in a messaging session with a customer. The customer abruptly stops responding after 30 minutes. <br \/>\r<br>What should the agent do next?<\/div><input type='hidden' name='question_id[]' id='qID_25' value='445987' \/><input type='hidden' id='answerType445987' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445987[]' id='answer-id-1725659' class='answer   answerof-445987 ' value='1725659'   \/><label for='answer-id-1725659' id='answer-label-1725659' class=' answer'><span>End the messaging session with the customer.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445987[]' id='answer-id-1725660' class='answer   answerof-445987 ' value='1725660'   \/><label for='answer-id-1725660' id='answer-label-1725660' class=' answer'><span>Mark the messaging session as customer Inactive.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445987[]' id='answer-id-1725661' class='answer   answerof-445987 ' value='1725661'   \/><label for='answer-id-1725661' id='answer-label-1725661' class=' answer'><span>Leave the messaging session with the customer open.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-26' style=';'><div id='questionWrap-26'  class='   watupro-question-id-445988'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>26. <\/span>A company is planning for the migration of an existing external knowledge base into Salesforce Knowledge. <br \/>\r<br>Which set of factors should be considered when selecting the articles to migrate?<\/div><input type='hidden' name='question_id[]' id='qID_26' value='445988' \/><input type='hidden' id='answerType445988' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445988[]' id='answer-id-1725662' class='answer   answerof-445988 ' value='1725662'   \/><label for='answer-id-1725662' id='answer-label-1725662' class=' answer'><span>Original creation date and total number of article views in the last year<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445988[]' id='answer-id-1725663' class='answer   answerof-445988 ' value='1725663'   \/><label for='answer-id-1725663' id='answer-label-1725663' class=' answer'><span>Last modified date and terms searched frequently in the last year<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445988[]' id='answer-id-1725664' class='answer   answerof-445988 ' value='1725664'   \/><label for='answer-id-1725664' id='answer-label-1725664' class=' answer'><span>Last modified date and total number of article view in the last year<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-27' style=';'><div id='questionWrap-27'  class='   watupro-question-id-445989'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>27. <\/span>Universal Containers (UC) plans to implement a chatbot within its healthcare division to increase case deflection, reduce wait times, and save agents time so they can work on more complex issues. <br \/>\r<br>The UC stakeholder has raised a risk about the Health Insurance Portability and Accountability Act (HIPAA) and other common compliance standards when using chatbots. <br \/>\r<br>What should a consultant do to address the risk?<\/div><input type='hidden' name='question_id[]' id='qID_27' value='445989' \/><input type='hidden' id='answerType445989' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445989[]' id='answer-id-1725665' class='answer   answerof-445989 ' value='1725665'   \/><label for='answer-id-1725665' id='answer-label-1725665' class=' answer'><span>Conduct a discovery session with the stakeholder to ensure the voice and tone of the bot meet the required healthcare compliance standards.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445989[]' id='answer-id-1725666' class='answer   answerof-445989 ' value='1725666'   \/><label for='answer-id-1725666' id='answer-label-1725666' class=' answer'><span>Create a bot in the production org and use the information captured in Conversation Logs to confirm that no healthcare data was discussed.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445989[]' id='answer-id-1725667' class='answer   answerof-445989 ' value='1725667'   \/><label for='answer-id-1725667' id='answer-label-1725667' class=' answer'><span>Share Information about bot security, availability, and confidentiality of healthcare data found on Salesforce Trust and Einstein Platform Compliance.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-28' style=';'><div id='questionWrap-28'  class='   watupro-question-id-445990'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>28. <\/span>Cloud Kicks has a robust Service Cloud implementation for its customer service team. The software engineering team would like to track their projects within Salesforce. <br \/>\r<br>Which solution should the consultant recommend?<\/div><input type='hidden' name='question_id[]' id='qID_28' value='445990' \/><input type='hidden' id='answerType445990' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445990[]' id='answer-id-1725668' class='answer   answerof-445990 ' value='1725668'   \/><label for='answer-id-1725668' id='answer-label-1725668' class=' answer'><span>Create a new Case record type.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445990[]' id='answer-id-1725669' class='answer   answerof-445990 ' value='1725669'   \/><label for='answer-id-1725669' id='answer-label-1725669' class=' answer'><span>Enable Feed Tracking.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445990[]' id='answer-id-1725670' class='answer   answerof-445990 ' value='1725670'   \/><label for='answer-id-1725670' id='answer-label-1725670' class=' answer'><span>Install an AppExchange app.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-29' style=';'><div id='questionWrap-29'  class='   watupro-question-id-445991'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>29. <\/span>Using the Lightning Service Console, how can a contact center manager see which service agents are currently available to accept new cases?<\/div><input type='hidden' name='question_id[]' id='qID_29' value='445991' \/><input type='hidden' id='answerType445991' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445991[]' id='answer-id-1725671' class='answer   answerof-445991 ' value='1725671'   \/><label for='answer-id-1725671' id='answer-label-1725671' class=' answer'><span>Omni-Channel Analytics<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445991[]' id='answer-id-1725672' class='answer   answerof-445991 ' value='1725672'   \/><label for='answer-id-1725672' id='answer-label-1725672' class=' answer'><span>Omni-Channel Utility component<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445991[]' id='answer-id-1725673' class='answer   answerof-445991 ' value='1725673'   \/><label for='answer-id-1725673' id='answer-label-1725673' class=' answer'><span>Omni-Channel Supervisor tab<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-30' style=';'><div id='questionWrap-30'  class='   watupro-question-id-445992'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>30. <\/span>Cloud Kicks (CK) supports customers through chat. Service agents have reported multiple instances where customers have used abusive language. CK wants a way to prevent abusive customers from starting future chat sessions. <br \/>\r<br>What is the recommended feature to meet the requirement?<\/div><input type='hidden' name='question_id[]' id='qID_30' value='445992' \/><input type='hidden' id='answerType445992' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445992[]' id='answer-id-1725674' class='answer   answerof-445992 ' value='1725674'   \/><label for='answer-id-1725674' id='answer-label-1725674' class=' answer'><span>Create sensitive data rules.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445992[]' id='answer-id-1725675' class='answer   answerof-445992 ' value='1725675'   \/><label for='answer-id-1725675' id='answer-label-1725675' class=' answer'><span>Enable Assistance Flag Configuration setting.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445992[]' id='answer-id-1725676' class='answer   answerof-445992 ' value='1725676'   \/><label for='answer-id-1725676' id='answer-label-1725676' class=' answer'><span>Create an IP blocking rule.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-31' style=';'><div id='questionWrap-31'  class='   watupro-question-id-445993'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>31. <\/span>Managers at Cloud Kicks often need to update the Case Type field for up to 75 cases at one time using list views. <br \/>\r<br>Which Service Console productivity tool should a consultant recommend?<\/div><input type='hidden' name='question_id[]' id='qID_31' value='445993' \/><input type='hidden' id='answerType445993' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445993[]' id='answer-id-1725677' class='answer   answerof-445993 ' value='1725677'   \/><label for='answer-id-1725677' id='answer-label-1725677' class=' answer'><span>Run a macro on each case.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445993[]' id='answer-id-1725678' class='answer   answerof-445993 ' value='1725678'   \/><label for='answer-id-1725678' id='answer-label-1725678' class=' answer'><span>Use a mass Quick Action.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445993[]' id='answer-id-1725679' class='answer   answerof-445993 ' value='1725679'   \/><label for='answer-id-1725679' id='answer-label-1725679' class=' answer'><span>Use a keyboard shortcut.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-32' style=';'><div id='questionWrap-32'  class='   watupro-question-id-445994'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>32. <\/span>Universal Containers requires that users have the ability to view specific cases, as determined by the Product Type field on the case. When a case is created or closed, an email should be sent only to users who have access to the case. <br \/>\r<br>Which feature should a consultant recommend to meet these requirements?<\/div><input type='hidden' name='question_id[]' id='qID_32' value='445994' \/><input type='hidden' id='answerType445994' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445994[]' id='answer-id-1725680' class='answer   answerof-445994 ' value='1725680'   \/><label for='answer-id-1725680' id='answer-label-1725680' class=' answer'><span>Case teams<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445994[]' id='answer-id-1725681' class='answer   answerof-445994 ' value='1725681'   \/><label for='answer-id-1725681' id='answer-label-1725681' class=' answer'><span>Case swarms<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445994[]' id='answer-id-1725682' class='answer   answerof-445994 ' value='1725682'   \/><label for='answer-id-1725682' id='answer-label-1725682' class=' answer'><span>Account teams<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-33' style=';'><div id='questionWrap-33'  class='   watupro-question-id-445995'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>33. <\/span>Universal Containers case managers receive a high volume of new cases daily and would like to improve efficiency across multiple teams with multiple disparate product specializations. Currently, all cases are automatically distributed evenly across all case managers, regardless of the case manager's knowledge of the products related to the case. <br \/>\r<br>What should a consultant recommend to modify the Case Assignment rules?<\/div><input type='hidden' name='question_id[]' id='qID_33' value='445995' \/><input type='hidden' id='answerType445995' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445995[]' id='answer-id-1725683' class='answer   answerof-445995 ' value='1725683'   \/><label for='answer-id-1725683' id='answer-label-1725683' class=' answer'><span>Implement Einstein Article Recommendations.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445995[]' id='answer-id-1725684' class='answer   answerof-445995 ' value='1725684'   \/><label for='answer-id-1725684' id='answer-label-1725684' class=' answer'><span>Implement Skills-Based Routing.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445995[]' id='answer-id-1725685' class='answer   answerof-445995 ' value='1725685'   \/><label for='answer-id-1725685' id='answer-label-1725685' class=' answer'><span>Implement Queue-Based Routing<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-34' style=';'><div id='questionWrap-34'  class='   watupro-question-id-445996'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>34. <\/span>Universal Containers (UC) recently expanded sales to Mexico and Canada. UC wants OmniChannel to route cases to agents who speak the customer's preferred language and have the right knowledge to solve the issue. <br \/>\r<br>Which solution should a consultant recommend to meet the requirements?<\/div><input type='hidden' name='question_id[]' id='qID_34' value='445996' \/><input type='hidden' id='answerType445996' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445996[]' id='answer-id-1725686' class='answer   answerof-445996 ' value='1725686'   \/><label for='answer-id-1725686' id='answer-label-1725686' class=' answer'><span>Configure Omni-Channel Skills-based Routing.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445996[]' id='answer-id-1725687' class='answer   answerof-445996 ' value='1725687'   \/><label for='answer-id-1725687' id='answer-label-1725687' class=' answer'><span>Configure Case Assignment rule and Omni-Channel Supervisor.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445996[]' id='answer-id-1725688' class='answer   answerof-445996 ' value='1725688'   \/><label for='answer-id-1725688' id='answer-label-1725688' class=' answer'><span>Configure Omni-Channel Queue-Based Routing.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-35' style=';'><div id='questionWrap-35'  class='   watupro-question-id-445997'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>35. <\/span>Cloud Kicks (CK) started out as a small shoe company. Now, CK is growing and needs to meet changing customer expectations while also uplifting agent skill sets and organizational success. <br \/>\r<br>In which order would a consultant work through a high-level discussion and planning session with CK?<\/div><input type='hidden' name='question_id[]' id='qID_35' value='445997' \/><input type='hidden' id='answerType445997' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445997[]' id='answer-id-1725689' class='answer   answerof-445997 ' value='1725689'   \/><label for='answer-id-1725689' id='answer-label-1725689' class=' answer'><span>Gather organizational vision, map processes, plan metrics, and plan for user feedback.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445997[]' id='answer-id-1725690' class='answer   answerof-445997 ' value='1725690'   \/><label for='answer-id-1725690' id='answer-label-1725690' class=' answer'><span>Gather organizational vision, map processes, plan for user feedback, and define metrics.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445997[]' id='answer-id-1725691' class='answer   answerof-445997 ' value='1725691'   \/><label for='answer-id-1725691' id='answer-label-1725691' class=' answer'><span>Gather organizational vision, match appropriate metrics, plan for user feedback, and map processes.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-36' style=';'><div id='questionWrap-36'  class='   watupro-question-id-445998'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>36. <\/span>Cloud Kicks has recently implemented two-way mobile messaging to increase the efficiency of the support team. The company uses key performance indicators (KPIs) to measure the success of the implementation. <br \/>\r<br>Which metric should a consultant use to measure the effectiveness of two-way mobile messaging?<\/div><input type='hidden' name='question_id[]' id='qID_36' value='445998' \/><input type='hidden' id='answerType445998' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445998[]' id='answer-id-1725692' class='answer   answerof-445998 ' value='1725692'   \/><label for='answer-id-1725692' id='answer-label-1725692' class=' answer'><span>Average Handle Time<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445998[]' id='answer-id-1725693' class='answer   answerof-445998 ' value='1725693'   \/><label for='answer-id-1725693' id='answer-label-1725693' class=' answer'><span>Reduced Call Volume<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445998[]' id='answer-id-1725694' class='answer   answerof-445998 ' value='1725694'   \/><label for='answer-id-1725694' id='answer-label-1725694' class=' answer'><span>Total Open Cases<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-37' style=';'><div id='questionWrap-37'  class='   watupro-question-id-445999'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>37. <\/span>Cloud Kicks (CK) wants to provide its authenticated customers with a top-tier support experience. CK Ants to allow asynchronous conversations, conversations across devices, and Estimated Wait Time transparency. CK currently uses an external website to deliver its chat support offering. <br \/>\r<br>What should a consultant recommend to provide these newer capabilities?<\/div><input type='hidden' name='question_id[]' id='qID_37' value='445999' \/><input type='hidden' id='answerType445999' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445999[]' id='answer-id-1725695' class='answer   answerof-445999 ' value='1725695'   \/><label for='answer-id-1725695' id='answer-label-1725695' class=' answer'><span>Einstein Bots<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445999[]' id='answer-id-1725696' class='answer   answerof-445999 ' value='1725696'   \/><label for='answer-id-1725696' id='answer-label-1725696' class=' answer'><span>Messaging for Web<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445999[]' id='answer-id-1725697' class='answer   answerof-445999 ' value='1725697'   \/><label for='answer-id-1725697' id='answer-label-1725697' class=' answer'><span>AppExchange package<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-38' style=';'><div id='questionWrap-38'  class='   watupro-question-id-446000'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>38. <\/span>A service manager at Cloud Kicks has received complaints from customers who speak languages other than English that their cases are taking a long time to be resolved. After investigation, the consultant has determined that these work items fail to be assigned to the correct agents. <br \/>\r<br>What should the consultant recommend that the service manager do first?<\/div><input type='hidden' name='question_id[]' id='qID_38' value='446000' \/><input type='hidden' id='answerType446000' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-446000[]' id='answer-id-1725698' class='answer   answerof-446000 ' value='1725698'   \/><label for='answer-id-1725698' id='answer-label-1725698' class=' answer'><span>Review Assigned Work.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-446000[]' id='answer-id-1725699' class='answer   answerof-446000 ' value='1725699'   \/><label for='answer-id-1725699' id='answer-label-1725699' class=' answer'><span>Review Queues Backlog.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-446000[]' id='answer-id-1725700' class='answer   answerof-446000 ' value='1725700'   \/><label for='answer-id-1725700' id='answer-label-1725700' class=' answer'><span>Review Skills Backlog.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-39' style=';'><div id='questionWrap-39'  class='   watupro-question-id-446001'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>39. <\/span>As part of a service improvement project, Cloud Kicks (CK) has implemented Knowledge management for its support agents. Several months after the implementation, CK management notices an inconsistency in reported customer satisfaction. Key performance Indicators (KPIs) show a decrease; however, many customers have provided testimonials about great support experiences. <br \/>\r<br>Which KPI could help explain the disparity?<\/div><input type='hidden' name='question_id[]' id='qID_39' value='446001' \/><input type='hidden' id='answerType446001' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-446001[]' id='answer-id-1725701' class='answer   answerof-446001 ' value='1725701'   \/><label for='answer-id-1725701' id='answer-label-1725701' class=' answer'><span>Measure cases with and without articles attached with high CSAT scores.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-446001[]' id='answer-id-1725702' class='answer   answerof-446001 ' value='1725702'   \/><label for='answer-id-1725702' id='answer-label-1725702' class=' answer'><span>Measure cases with and without articles attached with high net promoter scores (NPS),<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-446001[]' id='answer-id-1725703' class='answer   answerof-446001 ' value='1725703'   \/><label for='answer-id-1725703' id='answer-label-1725703' class=' answer'><span>Measure cases with and without articles attached based on case status.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-40' style=';'><div id='questionWrap-40'  class='   watupro-question-id-446002'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>40. <\/span>Cloud Kicks (CK) often needs to seek assistance within its organization to resolve cases with its customers. Sometimes, CK needs partners to engage as well. CK wants a solution that is the most effective for case communication while documenting the conversation history. <br \/>\r<br>Which feature should the consultant recommend to meet the requirement?<\/div><input type='hidden' name='question_id[]' id='qID_40' value='446002' \/><input type='hidden' id='answerType446002' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-446002[]' id='answer-id-1725704' class='answer   answerof-446002 ' value='1725704'   \/><label for='answer-id-1725704' id='answer-label-1725704' class=' answer'><span>Use Slack for Service for Case Swarming.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-446002[]' id='answer-id-1725705' class='answer   answerof-446002 ' value='1725705'   \/><label for='answer-id-1725705' id='answer-label-1725705' class=' answer'><span>Send Email Quick Action to loop in the stakeholders.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-446002[]' id='answer-id-1725706' class='answer   answerof-446002 ' value='1725706'   \/><label for='answer-id-1725706' id='answer-label-1725706' class=' answer'><span>Use child Cases to interact with the partner.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div style='display:none' id='question-41'>\n\t<div class='question-content'>\n\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/img\/loading.gif\" width=\"16\" height=\"16\" alt=\"Loading...\" title=\"Loading...\" \/>&nbsp;Loading...\t<\/div>\n<\/div>\n\n<br \/>\n\t\n\t\t\t<div class=\"watupro_buttons flex \" id=\"watuPROButtons11345\" >\n\t\t  <div id=\"prev-question\" style=\"display:none;\"><input type=\"button\" value=\"&lt; 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