{"id":116277,"date":"2025-12-18T06:47:00","date_gmt":"2025-12-18T06:47:00","guid":{"rendered":"https:\/\/www.dumpsbase.com\/freedumps\/?p=116277"},"modified":"2026-01-02T07:03:31","modified_gmt":"2026-01-02T07:03:31","slug":"salesforce-service-con-201-dumps-v8-02-are-your-key-to-success-continue-to-check-the-service-con-201-free-dumps-part-2-q41-q80-online","status":"publish","type":"post","link":"https:\/\/www.dumpsbase.com\/freedumps\/salesforce-service-con-201-dumps-v8-02-are-your-key-to-success-continue-to-check-the-service-con-201-free-dumps-part-2-q41-q80-online.html","title":{"rendered":"Salesforce Service-Con-201 Dumps (V8.02) Are Your Key to Success: Continue to Check the Service-Con-201 Free Dumps (Part 2, Q41-Q80) Online"},"content":{"rendered":"<p>The Salesforce Certified Service Cloud Consultant (Service-Con-201) exam is a hot topic in the IT world. When preparing for your Salesforce Service-Con-201 exam, you can come to DumpsBase to download the latest Service-Con-201 dumps (V8.02) to practice all the exam questions and answers before exam day. All these Q&amp;As are real and verified by experts, ensuring you can pass the Salesforce Certified Service Cloud Consultant exam on the first attempt. We have shared the <a href=\"https:\/\/www.dumpsbase.com\/freedumps\/service-con-201-dumps-v8-02-are-great-for-the-salesforce-certified-service-cloud-consultant-certification-preparation-check-service-con-201-free-dumps-part-1-q1-q40.html\"><em><strong>Service-Con-201 free dumps (Part 1, Q1-Q40) of V8.02<\/strong><\/em><\/a> online to help you verify the quality first. From these demos, you can believe that you do not need to worry about the exam preparation. Just download the newest Service-Con-201 dumps (V8.02) and start your Salesforce Certified Service Cloud Consultant exam preparation. To help you check more demos, we continue to share free dumps today.<\/p>\n<h2>Below are our Salesforce <span style=\"background-color: #ffcc99;\"><em>Service-Con-201 free dumps (Part 2, Q41-Q80) of V8.0<\/em><em><strong>2<\/strong><\/em><\/span> online for checking:<\/h2>\n<script>\n\t  window.fbAsyncInit = function() {\n\t    FB.init({\n\t      appId            : '622169541470367',\n\t      autoLogAppEvents : true,\n\t      xfbml            : true,\n\t      version          : 'v3.1'\n\t    });\n\t  };\n\t\n\t  (function(d, s, id){\n\t     var js, fjs = d.getElementsByTagName(s)[0];\n\t     if (d.getElementById(id)) {return;}\n\t     js = d.createElement(s); js.id = id;\n\t     js.src = \"https:\/\/connect.facebook.net\/en_US\/sdk.js\";\n\t     fjs.parentNode.insertBefore(js, fjs);\n\t   }(document, 'script', 'facebook-jssdk'));\n\t<\/script><script type=\"text\/javascript\" >\ndocument.addEventListener(\"DOMContentLoaded\", function(event) { \nif(!window.jQuery) alert(\"The important jQuery library is not properly loaded in your site. Your WordPress theme is probably missing the essential wp_head() call. You can switch to another theme and you will see that the plugin works fine and this notice disappears. If you are still not sure what to do you can contact us for help.\");\n});\n<\/script>  \n  \n<div  id=\"watupro_quiz\" class=\"quiz-area single-page-quiz\">\n<p id=\"submittingExam11344\" style=\"display:none;text-align:center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/img\/loading.gif\" width=\"16\" height=\"16\"><\/p>\n\n<div class=\"watupro-exam-description\" id=\"description-quiz-11344\"><\/div>\n\n<form action=\"\" method=\"post\" class=\"quiz-form\" id=\"quiz-11344\"  enctype=\"multipart\/form-data\" >\n<div class='watu-question ' id='question-1' style=';'><div id='questionWrap-1'  class='   watupro-question-id-445923'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>1. <\/span>Cloud Kicks (CK) has created hundreds of Knowledge articles about its products. The articles have been attached to closed cases. A new product release will require changes to dozens of articles. <br \/>\r<br>After revising the articles, CK wants to ensure that a prior article version stays associated with the closed cases. <br \/>\r<br>What is the recommended method to meet the requirements?<\/div><input type='hidden' name='question_id[]' id='qID_1' value='445923' \/><input type='hidden' id='answerType445923' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445923[]' id='answer-id-1725467' class='answer   answerof-445923 ' value='1725467'   \/><label for='answer-id-1725467' id='answer-label-1725467' class=' answer'><span>Add &quot;updated&quot; to the name of the new article.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445923[]' id='answer-id-1725468' class='answer   answerof-445923 ' value='1725468'   \/><label for='answer-id-1725468' id='answer-label-1725468' class=' answer'><span>Use Smart Link to Article to select the prior version.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445923[]' id='answer-id-1725469' class='answer   answerof-445923 ' value='1725469'   \/><label for='answer-id-1725469' id='answer-label-1725469' class=' answer'><span>Select the Flag as new version checkbox when publishing.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-2' style=';'><div id='questionWrap-2'  class='   watupro-question-id-445924'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>2. <\/span>The customer' support team at Universal Containers (UC) has noticed a large increase in Case Resolution times recently. UC wants to use Einstein for Service to help agents locate the relevant information more quickly. <br \/>\r<br>Which feature should the consultant recommend?<\/div><input type='hidden' name='question_id[]' id='qID_2' value='445924' \/><input type='hidden' id='answerType445924' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445924[]' id='answer-id-1725470' class='answer   answerof-445924 ' value='1725470'   \/><label for='answer-id-1725470' id='answer-label-1725470' class=' answer'><span>Einstein Bots 27: B is correct answer<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445924[]' id='answer-id-1725471' class='answer   answerof-445924 ' value='1725471'   \/><label for='answer-id-1725471' id='answer-label-1725471' class=' answer'><span>Einstein Article Recommendations<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445924[]' id='answer-id-1725472' class='answer   answerof-445924 ' value='1725472'   \/><label for='answer-id-1725472' id='answer-label-1725472' class=' answer'><span>Einstein Reply Recommendations<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-3' style=';'><div id='questionWrap-3'  class='   watupro-question-id-445925'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>3. <\/span>Universal Containers recently deployed a Salesforce Knowledge implementation and wants to evaluate the quality of the articles being produced. <br \/>\r<br>What should the consultant recommend to gather information efficiently on Knowledge article usefulness?<\/div><input type='hidden' name='question_id[]' id='qID_3' value='445925' \/><input type='hidden' id='answerType445925' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445925[]' id='answer-id-1725473' class='answer   answerof-445925 ' value='1725473'   \/><label for='answer-id-1725473' id='answer-label-1725473' class=' answer'><span>Develop custom Knowledge reports and dashboards.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445925[]' id='answer-id-1725474' class='answer   answerof-445925 ' value='1725474'   \/><label for='answer-id-1725474' id='answer-label-1725474' class=' answer'><span>Create a review board to evaluate and manage Knowledge articles.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445925[]' id='answer-id-1725475' class='answer   answerof-445925 ' value='1725475'   \/><label for='answer-id-1725475' id='answer-label-1725475' class=' answer'><span>Install the Knowledge Base Dashboards &amp; Reports AppExchange package.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-4' style=';'><div id='questionWrap-4'  class='   watupro-question-id-445926'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>4. <\/span>Universal Containers has a category of cases that cannot be solved by a single agent and instead requires a team of experts to triage and resolve the issue. The support manager is interested in solutions that allow the team of experts to collaborate on these cases. <br \/>\r<br>Which option should the consultant recommend so experts can collaborate in real time?<\/div><input type='hidden' name='question_id[]' id='qID_4' value='445926' \/><input type='hidden' id='answerType445926' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445926[]' id='answer-id-1725476' class='answer   answerof-445926 ' value='1725476'   \/><label for='answer-id-1725476' id='answer-label-1725476' class=' answer'><span>Add experts to an integrated Slack channel.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445926[]' id='answer-id-1725477' class='answer   answerof-445926 ' value='1725477'   \/><label for='answer-id-1725477' id='answer-label-1725477' class=' answer'><span>Use Email-to-Case to send an email to experts so they can use email threads.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445926[]' id='answer-id-1725478' class='answer   answerof-445926 ' value='1725478'   \/><label for='answer-id-1725478' id='answer-label-1725478' class=' answer'><span>Implement Skills-Based Routing to assign the case to experts.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-5' style=';'><div id='questionWrap-5'  class='   watupro-question-id-445927'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>5. <\/span>Which advantage does Salesforce provide with the OpenCTI framework?<\/div><input type='hidden' name='question_id[]' id='qID_5' value='445927' \/><input type='hidden' id='answerType445927' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445927[]' id='answer-id-1725479' class='answer   answerof-445927 ' value='1725479'   \/><label for='answer-id-1725479' id='answer-label-1725479' class=' answer'><span>Developers can Integrate with any telephony platform available with minimal need for customization.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445927[]' id='answer-id-1725480' class='answer   answerof-445927 ' value='1725480'   \/><label for='answer-id-1725480' id='answer-label-1725480' class=' answer'><span>Agents can use telephony on a wide range of browsers and operating systems while only developing once.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445927[]' id='answer-id-1725481' class='answer   answerof-445927 ' value='1725481'   \/><label for='answer-id-1725481' id='answer-label-1725481' class=' answer'><span>Agents can run their softphone at the operating system level, embedded in the task bar or system tray.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-6' style=';'><div id='questionWrap-6'  class='   watupro-question-id-445928'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>6. <\/span>Cloud Kicks' service agents frequently receive requests for order updates. All order information is managed by a separate cloud-based enterprise resource planning (ERP) system. Agents currently jump between applications to search for these details and have asked if this process can be improved. <br \/>\r<br>Which approach should the consultant recommend to streamline the process?<\/div><input type='hidden' name='question_id[]' id='qID_6' value='445928' \/><input type='hidden' id='answerType445928' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445928[]' id='answer-id-1725482' class='answer   answerof-445928 ' value='1725482'   \/><label for='answer-id-1725482' id='answer-label-1725482' class=' answer'><span>Create a batch integration process that runs hourly to pull all order updates into Salesforce<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445928[]' id='answer-id-1725483' class='answer   answerof-445928 ' value='1725483'   \/><label for='answer-id-1725483' id='answer-label-1725483' class=' answer'><span>Create a dynamic action that launches the ERP system with a deep link to the order locator.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445928[]' id='answer-id-1725484' class='answer   answerof-445928 ' value='1725484'   \/><label for='answer-id-1725484' id='answer-label-1725484' class=' answer'><span>Use Salesforce Connect and External Objects to represent this information in Salesforce.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-7' style=';'><div id='questionWrap-7'  class='   watupro-question-id-445929'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>7. <\/span>Cloud Kicks uses Einstein Next Best Action to help service agents when working on a customer case. Multiple service agents work on the same case. <br \/>\r<br>What should a consultant configure to show service agents when items were started, paused, resumed, and completed?<\/div><input type='hidden' name='question_id[]' id='qID_7' value='445929' \/><input type='hidden' id='answerType445929' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445929[]' id='answer-id-1725485' class='answer   answerof-445929 ' value='1725485'   \/><label for='answer-id-1725485' id='answer-label-1725485' class=' answer'><span>Case History related list<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445929[]' id='answer-id-1725486' class='answer   answerof-445929 ' value='1725486'   \/><label for='answer-id-1725486' id='answer-label-1725486' class=' answer'><span>Actions &amp; Recommendations component<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445929[]' id='answer-id-1725487' class='answer   answerof-445929 ' value='1725487'   \/><label for='answer-id-1725487' id='answer-label-1725487' class=' answer'><span>Activity analytics tab<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-8' style=';'><div id='questionWrap-8'  class='   watupro-question-id-445930'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>8. <\/span>Universal Containers (UC) is configuring a self-service page for customers to find Knowledge articles and create cases. UC has recently requested that an Einstein Bot be placed on the page, but wants to ensure that the bot only directs cases to live agents during normal business hours and observes holidays. <br \/>\r<br>How should a consultant meet this requirement?<\/div><input type='hidden' name='question_id[]' id='qID_8' value='445930' \/><input type='hidden' id='answerType445930' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445930[]' id='answer-id-1725488' class='answer   answerof-445930 ' value='1725488'   \/><label for='answer-id-1725488' id='answer-label-1725488' class=' answer'><span>Configure the Einstein Bot to direct customers to an agent except for designated holidays and instruct Omni-Channel agents to sign off at the end of business<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445930[]' id='answer-id-1725489' class='answer   answerof-445930 ' value='1725489'   \/><label for='answer-id-1725489' id='answer-label-1725489' class=' answer'><span>Configure the Einstein Bot with a default message when customers log a case letting them know they should expect a delayed response outside of business hours. hours or on holidays.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445930[]' id='answer-id-1725490' class='answer   answerof-445930 ' value='1725490'   \/><label for='answer-id-1725490' id='answer-label-1725490' class=' answer'><span>Configure the Einstein Bot with an Action that queries for the Default Business Hours and active Holiday records and directs the customer to a case form when agents are unavailable.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-9' style=';'><div id='questionWrap-9'  class='   watupro-question-id-445931'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>9. <\/span>A contact center manager wants to measure improvements to capacity planning operations after the implementation of a new workforce management system. <br \/>\r<br>Which metric should a consultant use to assess the success of the new workforce management system?<\/div><input type='hidden' name='question_id[]' id='qID_9' value='445931' \/><input type='hidden' id='answerType445931' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445931[]' id='answer-id-1725491' class='answer   answerof-445931 ' value='1725491'   \/><label for='answer-id-1725491' id='answer-label-1725491' class=' answer'><span>Number of closed cases<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445931[]' id='answer-id-1725492' class='answer   answerof-445931 ' value='1725492'   \/><label for='answer-id-1725492' id='answer-label-1725492' class=' answer'><span>Agent utilization<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445931[]' id='answer-id-1725493' class='answer   answerof-445931 ' value='1725493'   \/><label for='answer-id-1725493' id='answer-label-1725493' class=' answer'><span>Deflection rate<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-10' style=';'><div id='questionWrap-10'  class='   watupro-question-id-445932'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>10. <\/span>Universal Containers (UC) provides customer support for two separate business groups. UC requires that cases for each business group have different support processes and fields. <br \/>\r<br>Which feature should a consultant implement to meet the requirement?<\/div><input type='hidden' name='question_id[]' id='qID_10' value='445932' \/><input type='hidden' id='answerType445932' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445932[]' id='answer-id-1725494' class='answer   answerof-445932 ' value='1725494'   \/><label for='answer-id-1725494' id='answer-label-1725494' class=' answer'><span>Omni-Channel<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445932[]' id='answer-id-1725495' class='answer   answerof-445932 ' value='1725495'   \/><label for='answer-id-1725495' id='answer-label-1725495' class=' answer'><span>Record Types<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445932[]' id='answer-id-1725496' class='answer   answerof-445932 ' value='1725496'   \/><label for='answer-id-1725496' id='answer-label-1725496' class=' answer'><span>Dynamic Forms<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-11' style=';'><div id='questionWrap-11'  class='   watupro-question-id-445933'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>11. <\/span>Universal Containers has three internal divisions that use Salesforce Knowledge. Compliance requirements mandate that each division should only have access to its own articles when performing a search. <br \/>\r<br>Which solution should a consultant recommend to meet this requirement?<\/div><input type='hidden' name='question_id[]' id='qID_11' value='445933' \/><input type='hidden' id='answerType445933' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445933[]' id='answer-id-1725497' class='answer   answerof-445933 ' value='1725497'   \/><label for='answer-id-1725497' id='answer-label-1725497' class=' answer'><span>Create a sharing rule for each division to provide access using the role hierarchy.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445933[]' id='answer-id-1725498' class='answer   answerof-445933 ' value='1725498'   \/><label for='answer-id-1725498' id='answer-label-1725498' class=' answer'><span>Create a sharing rule for each division to provide access based on the article category.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445933[]' id='answer-id-1725499' class='answer   answerof-445933 ' value='1725499'   \/><label for='answer-id-1725499' id='answer-label-1725499' class=' answer'><span>Create a single data category group for each division and provide access using the role hierarchy.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-12' style=';'><div id='questionWrap-12'  class='   watupro-question-id-445934'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>12. <\/span>Universal Containers has technical support and general customer service teams that use unique Service Console applications. <br \/>\r<br>Which configuration should a consultant use when deploying the console?<\/div><input type='hidden' name='question_id[]' id='qID_12' value='445934' \/><input type='hidden' id='answerType445934' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445934[]' id='answer-id-1725500' class='answer   answerof-445934 ' value='1725500'   \/><label for='answer-id-1725500' id='answer-label-1725500' class=' answer'><span>Assign the app to the User profile.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445934[]' id='answer-id-1725501' class='answer   answerof-445934 ' value='1725501'   \/><label for='answer-id-1725501' id='answer-label-1725501' class=' answer'><span>Assign a permission set granting the Service User license.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445934[]' id='answer-id-1725502' class='answer   answerof-445934 ' value='1725502'   \/><label for='answer-id-1725502' id='answer-label-1725502' class=' answer'><span>Assign the Service User license to their User record.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-13' style=';'><div id='questionWrap-13'  class='   watupro-question-id-445935'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>13. <\/span>Which Salesforce resource can be attached to a customer email using standard Case Management capabilities?<\/div><input type='hidden' name='question_id[]' id='qID_13' value='445935' \/><input type='hidden' id='answerType445935' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445935[]' id='answer-id-1725503' class='answer   answerof-445935 ' value='1725503'   \/><label for='answer-id-1725503' id='answer-label-1725503' class=' answer'><span>Knowledge articles suggested by Einstein<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445935[]' id='answer-id-1725504' class='answer   answerof-445935 ' value='1725504'   \/><label for='answer-id-1725504' id='answer-label-1725504' class=' answer'><span>Upcoming Milestones for the Case's Entitlement<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445935[]' id='answer-id-1725505' class='answer   answerof-445935 ' value='1725505'   \/><label for='answer-id-1725505' id='answer-label-1725505' class=' answer'><span>Internal Chatter posts about the Case<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-14' style=';'><div id='questionWrap-14'  class='   watupro-question-id-445936'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>14. <\/span>Universal Containers wants to develop a new Case Management solution. The end-to-end solution will include integrations with third-party systems. <br \/>\r<br>Following best practices, which development and deployment path should a consultant recommend?<\/div><input type='hidden' name='question_id[]' id='qID_14' value='445936' \/><input type='hidden' id='answerType445936' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445936[]' id='answer-id-1725506' class='answer   answerof-445936 ' value='1725506'   \/><label for='answer-id-1725506' id='answer-label-1725506' class=' answer'><span>Develop in one sandbox, complete quality assurance in a different sandbox, and then perform user acceptance and integration testing in production.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445936[]' id='answer-id-1725507' class='answer   answerof-445936 ' value='1725507'   \/><label for='answer-id-1725507' id='answer-label-1725507' class=' answer'><span>Develop and test Salesforce functionality in one sandbox, and then rebuild the functionality in production.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445936[]' id='answer-id-1725508' class='answer   answerof-445936 ' value='1725508'   \/><label for='answer-id-1725508' id='answer-label-1725508' class=' answer'><span>Set up separate sandboxes for development, quality assurance, and user acceptance testing, and then move the features to production.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-15' style=';'><div id='questionWrap-15'  class='   watupro-question-id-445937'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>15. <\/span>Cloud Kicks will use the Salesforce Knowledge Article Importer to migrate existing articles from another knowledge base. The current knowledge base includes how-to guides written in HTML. <br \/>\r<br>What is the recommended method to import the how-to guides into Salesforce Knowledge?<\/div><input type='hidden' name='question_id[]' id='qID_15' value='445937' \/><input type='hidden' id='answerType445937' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445937[]' id='answer-id-1725509' class='answer   answerof-445937 ' value='1725509'   \/><label for='answer-id-1725509' id='answer-label-1725509' class=' answer'><span>Change the HTML format first to support subfields.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445937[]' id='answer-id-1725510' class='answer   answerof-445937 ' value='1725510'   \/><label for='answer-id-1725510' id='answer-label-1725510' class=' answer'><span>Create an HTML file for each rich text area field.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445937[]' id='answer-id-1725511' class='answer   answerof-445937 ' value='1725511'   \/><label for='answer-id-1725511' id='answer-label-1725511' class=' answer'><span>Modify the import parameters to specify HTML encoding.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-16' style=';'><div id='questionWrap-16'  class='   watupro-question-id-445938'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>16. <\/span>Universal Containers has a well-defined support process for cases which includes the following statuses: <br \/>\r<br>* New <br \/>\r<br>* Assigned <br \/>\r<br>* In Progress <br \/>\r<br>* Waiting On Customer <br \/>\r<br>* Closed <br \/>\r<br>The support manager has noticed an increase in the average age of a case and wants to understand how long a case is in each status. <br \/>\r<br>Which report type should the consultant consider when collecting data for the support manager?<\/div><input type='hidden' name='question_id[]' id='qID_16' value='445938' \/><input type='hidden' id='answerType445938' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445938[]' id='answer-id-1725512' class='answer   answerof-445938 ' value='1725512'   \/><label for='answer-id-1725512' id='answer-label-1725512' class=' answer'><span>Case Lifecycle<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445938[]' id='answer-id-1725513' class='answer   answerof-445938 ' value='1725513'   \/><label for='answer-id-1725513' id='answer-label-1725513' class=' answer'><span>Cases with Milestones<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445938[]' id='answer-id-1725514' class='answer   answerof-445938 ' value='1725514'   \/><label for='answer-id-1725514' id='answer-label-1725514' class=' answer'><span>Case History<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-17' style=';'><div id='questionWrap-17'  class='   watupro-question-id-445939'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>17. <\/span>Cloud Kicks plans to deploy Service Cloud to customers who will have different levels of support. The consultant is unsure whether Entitlements only or Entitlements plus Service Contracts is the correct solution. <br \/>\r<br>Which question should the consultant ask to determine the preferred solution?<\/div><input type='hidden' name='question_id[]' id='qID_17' value='445939' \/><input type='hidden' id='answerType445939' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445939[]' id='answer-id-1725515' class='answer   answerof-445939 ' value='1725515'   \/><label for='answer-id-1725515' id='answer-label-1725515' class=' answer'><span>Will customers access Knowledge articles through Experience Cloud?<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445939[]' id='answer-id-1725516' class='answer   answerof-445939 ' value='1725516'   \/><label for='answer-id-1725516' id='answer-label-1725516' class=' answer'><span>Is support provided on a periodic basis and renewed annually?<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445939[]' id='answer-id-1725517' class='answer   answerof-445939 ' value='1725517'   \/><label for='answer-id-1725517' id='answer-label-1725517' class=' answer'><span>Do multiple versions of the Entitlements need to be created and maintained?<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-18' style=';'><div id='questionWrap-18'  class='   watupro-question-id-445940'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>18. <\/span>Universal Containers has recently implemented a new CTI system, Knowledge base, and Einstein Chatbots to interact with customers. The VP of support and services has asked for additional system improvements to facilitate customer self-service. <br \/>\r<br>What should the consultant recommend?<\/div><input type='hidden' name='question_id[]' id='qID_18' value='445940' \/><input type='hidden' id='answerType445940' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445940[]' id='answer-id-1725518' class='answer   answerof-445940 ' value='1725518'   \/><label for='answer-id-1725518' id='answer-label-1725518' class=' answer'><span>Have customers search the Knowledge base for solutions.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445940[]' id='answer-id-1725519' class='answer   answerof-445940 ' value='1725519'   \/><label for='answer-id-1725519' id='answer-label-1725519' class=' answer'><span>Provide a toll-free customer support phone number.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445940[]' id='answer-id-1725520' class='answer   answerof-445940 ' value='1725520'   \/><label for='answer-id-1725520' id='answer-label-1725520' class=' answer'><span>Create an Experience Cloud site for customers.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-19' style=';'><div id='questionWrap-19'  class='   watupro-question-id-445941'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>19. <\/span>Cloud Kicks' customers use a proprietary ecommerce site to order customized shoes. While the shoes are being made, customers want to check their order status frequently. <br \/>\r<br>Which method should the consultant recommend to provide automated self-service on an ecommerce site?<\/div><input type='hidden' name='question_id[]' id='qID_19' value='445941' \/><input type='hidden' id='answerType445941' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445941[]' id='answer-id-1725521' class='answer   answerof-445941 ' value='1725521'   \/><label for='answer-id-1725521' id='answer-label-1725521' class=' answer'><span>Configure a Visual Remote Assistant.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445941[]' id='answer-id-1725522' class='answer   answerof-445941 ' value='1725522'   \/><label for='answer-id-1725522' id='answer-label-1725522' class=' answer'><span>Create an Einstein Bot.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445941[]' id='answer-id-1725523' class='answer   answerof-445941 ' value='1725523'   \/><label for='answer-id-1725523' id='answer-label-1725523' class=' answer'><span>Build a Screen Flow.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-20' style=';'><div id='questionWrap-20'  class='   watupro-question-id-445942'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>20. <\/span>1.The support manager at Universal Containers wants to see monthly historical metrics for first-call resolution by call center. <br \/>\r<br>Which analytics solution should the consultant recommend?<\/div><input type='hidden' name='question_id[]' id='qID_20' value='445942' \/><input type='hidden' id='answerType445942' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445942[]' id='answer-id-1725524' class='answer   answerof-445942 ' value='1725524'   \/><label for='answer-id-1725524' id='answer-label-1725524' class=' answer'><span>Case report grouped by Call Center<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445942[]' id='answer-id-1725525' class='answer   answerof-445942 ' value='1725525'   \/><label for='answer-id-1725525' id='answer-label-1725525' class=' answer'><span>Case History report grouped by Call Center<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445942[]' id='answer-id-1725526' class='answer   answerof-445942 ' value='1725526'   \/><label for='answer-id-1725526' id='answer-label-1725526' class=' answer'><span>Dynamic Dashboard grouped by Call Center<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-21' style=';'><div id='questionWrap-21'  class='   watupro-question-id-445943'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>21. <\/span>Universal Containers (UC) is preparing to implement Service Cloud and wants to onboard its global support team. UC is gathering feedback from the support team about how they will use Service Cloud. Requirements gathering sessions have resulted in a large set of deliverables. <br \/>\r<br>What should a consultant recommend as the next step?<\/div><input type='hidden' name='question_id[]' id='qID_21' value='445943' \/><input type='hidden' id='answerType445943' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445943[]' id='answer-id-1725527' class='answer   answerof-445943 ' value='1725527'   \/><label for='answer-id-1725527' id='answer-label-1725527' class=' answer'><span>Identify and prioritize the requirements for the minimum viable product.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445943[]' id='answer-id-1725528' class='answer   answerof-445943 ' value='1725528'   \/><label for='answer-id-1725528' id='answer-label-1725528' class=' answer'><span>Prioritize the requirements based on the stakeholder who submitted them.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445943[]' id='answer-id-1725529' class='answer   answerof-445943 ' value='1725529'   \/><label for='answer-id-1725529' id='answer-label-1725529' class=' answer'><span>Prioritize the requirements based on requests from the regions.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-22' style=';'><div id='questionWrap-22'  class='   watupro-question-id-445944'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>22. <\/span>Which feature should a consultant recommend to prompt a Tier 2 service representative to take over case processing from Tier 1 and know how far Tier 1 had progressed in troubleshooting?<\/div><input type='hidden' name='question_id[]' id='qID_22' value='445944' \/><input type='hidden' id='answerType445944' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445944[]' id='answer-id-1725530' class='answer   answerof-445944 ' value='1725530'   \/><label for='answer-id-1725530' id='answer-label-1725530' class=' answer'><span>Path for Cases<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445944[]' id='answer-id-1725531' class='answer   answerof-445944 ' value='1725531'   \/><label for='answer-id-1725531' id='answer-label-1725531' class=' answer'><span>Escalation Rules<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445944[]' id='answer-id-1725532' class='answer   answerof-445944 ' value='1725532'   \/><label for='answer-id-1725532' id='answer-label-1725532' class=' answer'><span>Einstein Next Best Action<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-23' style=';'><div id='questionWrap-23'  class='   watupro-question-id-445945'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>23. <\/span>Universal Containers wants to ensure the contracted service level requirements for its customers are being met. <br \/>\r<br>What should a consultant configure to meet this requirement?<\/div><input type='hidden' name='question_id[]' id='qID_23' value='445945' \/><input type='hidden' id='answerType445945' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445945[]' id='answer-id-1725533' class='answer   answerof-445945 ' value='1725533'   \/><label for='answer-id-1725533' id='answer-label-1725533' class=' answer'><span>Entitlement processes, contract line items, milestone, and entitlements<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445945[]' id='answer-id-1725534' class='answer   answerof-445945 ' value='1725534'   \/><label for='answer-id-1725534' id='answer-label-1725534' class=' answer'><span>Entitlement processes, milestones, milestone actions, and entitlements<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445945[]' id='answer-id-1725535' class='answer   answerof-445945 ' value='1725535'   \/><label for='answer-id-1725535' id='answer-label-1725535' class=' answer'><span>Entitlement processes, contracts, contract line items, and entitlements<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-24' style=';'><div id='questionWrap-24'  class='   watupro-question-id-445946'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>24. <\/span>Universal Containers has implemented Knowledge-Centered Support (KCS). Specific article types and categories require approval. Both the Publish Articles and the Submit for Approval buttons are available on page layouts. Agents are forgetting to submit certain articles types for approval. <br \/>\r<br>What should a consultant recommend to automate the Approval Process?<\/div><input type='hidden' name='question_id[]' id='qID_24' value='445946' \/><input type='hidden' id='answerType445946' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445946[]' id='answer-id-1725536' class='answer   answerof-445946 ' value='1725536'   \/><label for='answer-id-1725536' id='answer-label-1725536' class=' answer'><span>Update the Approval Process to Auto-launch.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445946[]' id='answer-id-1725537' class='answer   answerof-445946 ' value='1725537'   \/><label for='answer-id-1725537' id='answer-label-1725537' class=' answer'><span>Create a Lightning Web Component action for Approval Process.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445946[]' id='answer-id-1725538' class='answer   answerof-445946 ' value='1725538'   \/><label for='answer-id-1725538' id='answer-label-1725538' class=' answer'><span>Create an auto launched Flow.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-25' style=';'><div id='questionWrap-25'  class='   watupro-question-id-445947'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>25. <\/span>Support agents at Universal Containers are entering customer contact information in multiple ways. Management is concerned about the high likelihood of duplicate customer contact information being entered. <br \/>\r<br>What should the consultant recommend to prevent duplicate records from being created?<\/div><input type='hidden' name='question_id[]' id='qID_25' value='445947' \/><input type='hidden' id='answerType445947' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445947[]' id='answer-id-1725539' class='answer   answerof-445947 ' value='1725539'   \/><label for='answer-id-1725539' id='answer-label-1725539' class=' answer'><span>Configure and activate Duplicate Management.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445947[]' id='answer-id-1725540' class='answer   answerof-445947 ' value='1725540'   \/><label for='answer-id-1725540' id='answer-label-1725540' class=' answer'><span>Grant &quot;View All Data&quot; and instruct them to search.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445947[]' id='answer-id-1725541' class='answer   answerof-445947 ' value='1725541'   \/><label for='answer-id-1725541' id='answer-label-1725541' class=' answer'><span>Implement Apex triggers for Contact.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-26' style=';'><div id='questionWrap-26'  class='   watupro-question-id-445948'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>26. <\/span>Universal Containers has a case handling process that requires each case to go through a series of steps within a specified amount of time from case submission to case closure. <br \/>\r<br>Which solution should a consultant recommend to meet these requirements?<\/div><input type='hidden' name='question_id[]' id='qID_26' value='445948' \/><input type='hidden' id='answerType445948' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445948[]' id='answer-id-1725542' class='answer   answerof-445948 ' value='1725542'   \/><label for='answer-id-1725542' id='answer-label-1725542' class=' answer'><span>Define entitlements and milestones.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445948[]' id='answer-id-1725543' class='answer   answerof-445948 ' value='1725543'   \/><label for='answer-id-1725543' id='answer-label-1725543' class=' answer'><span>Enable and configure Omni-Channel routing.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445948[]' id='answer-id-1725544' class='answer   answerof-445948 ' value='1725544'   \/><label for='answer-id-1725544' id='answer-label-1725544' class=' answer'><span>Implement Lightning flow with time-based actions.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-27' style=';'><div id='questionWrap-27'  class='   watupro-question-id-445949'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>27. <\/span>The cost of providing contact center support has steadily increased. Universal Containers <br \/>\r<br>wants to take cost-saving measures. <br \/>\r<br>What should the consultant recommend?<\/div><input type='hidden' name='question_id[]' id='qID_27' value='445949' \/><input type='hidden' id='answerType445949' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445949[]' id='answer-id-1725545' class='answer   answerof-445949 ' value='1725545'   \/><label for='answer-id-1725545' id='answer-label-1725545' class=' answer'><span>Configure a self-service Knowledge Base.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445949[]' id='answer-id-1725546' class='answer   answerof-445949 ' value='1725546'   \/><label for='answer-id-1725546' id='answer-label-1725546' class=' answer'><span>Configure Skills-Based Routing for service channels.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445949[]' id='answer-id-1725547' class='answer   answerof-445949 ' value='1725547'   \/><label for='answer-id-1725547' id='answer-label-1725547' class=' answer'><span>Create auto-response templates for Case emails.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-28' style=';'><div id='questionWrap-28'  class='   watupro-question-id-445950'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>28. <\/span>Cloud Kicks has implemented a review process for all new Knowledge articles. Each article must be reviewed and approved by a subject matter expert before becoming available to users. <br \/>\r<br>Which step is necessary to make articles visible in all the selected channels?<\/div><input type='hidden' name='question_id[]' id='qID_28' value='445950' \/><input type='hidden' id='answerType445950' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445950[]' id='answer-id-1725548' class='answer   answerof-445950 ' value='1725548'   \/><label for='answer-id-1725548' id='answer-label-1725548' class=' answer'><span>Click Publish after the Approval Process.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445950[]' id='answer-id-1725549' class='answer   answerof-445950 ' value='1725549'   \/><label for='answer-id-1725549' id='answer-label-1725549' class=' answer'><span>Set the status to Published fram the Knowledge approval page.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445950[]' id='answer-id-1725550' class='answer   answerof-445950 ' value='1725550'   \/><label for='answer-id-1725550' id='answer-label-1725550' class=' answer'><span>Set the final approval action to 'Lock the record for editing\u2019.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-29' style=';'><div id='questionWrap-29'  class='   watupro-question-id-445951'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>29. <\/span>Ursa Major Solar (UMS) provides customers with remote monitoring of solar panels. When there are issues with the service, such as a power outage, UMS needs to provide service agents, operations teams, and customers with full visibility into the issue. <br \/>\r<br>What is the recommended feature to meet the requirements?<\/div><input type='hidden' name='question_id[]' id='qID_29' value='445951' \/><input type='hidden' id='answerType445951' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445951[]' id='answer-id-1725551' class='answer   answerof-445951 ' value='1725551'   \/><label for='answer-id-1725551' id='answer-label-1725551' class=' answer'><span>Incident Management<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445951[]' id='answer-id-1725552' class='answer   answerof-445951 ' value='1725552'   \/><label for='answer-id-1725552' id='answer-label-1725552' class=' answer'><span>Workforce Engagement<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445951[]' id='answer-id-1725553' class='answer   answerof-445951 ' value='1725553'   \/><label for='answer-id-1725553' id='answer-label-1725553' class=' answer'><span>Field Service Management<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-30' style=';'><div id='questionWrap-30'  class='   watupro-question-id-445952'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>30. <\/span>Universal Containers (UC) wants to improve case management by assigning cases to agents based on their relevant product specialization. UC also wants to automatically assign agents to the next case to evenly distribute the case workload. <br \/>\r<br>Which Omni-Channel feature meets the requirements?<\/div><input type='hidden' name='question_id[]' id='qID_30' value='445952' \/><input type='hidden' id='answerType445952' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445952[]' id='answer-id-1725554' class='answer   answerof-445952 ' value='1725554'   \/><label for='answer-id-1725554' id='answer-label-1725554' class=' answer'><span>Use the most available routing model.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445952[]' id='answer-id-1725555' class='answer   answerof-445952 ' value='1725555'   \/><label for='answer-id-1725555' id='answer-label-1725555' class=' answer'><span>Use Most Cases Closed report.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445952[]' id='answer-id-1725556' class='answer   answerof-445952 ' value='1725556'   \/><label for='answer-id-1725556' id='answer-label-1725556' class=' answer'><span>Use the agents\u2019 Presence Status.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-31' style=';'><div id='questionWrap-31'  class='   watupro-question-id-445953'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>31. <\/span>The support management team at Universal Containers has noticed an increase in wait times over the last several months when customers call in for support. <br \/>\r<br>What should a consultant recommend to help decrease customer wait times?<\/div><input type='hidden' name='question_id[]' id='qID_31' value='445953' \/><input type='hidden' id='answerType445953' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445953[]' id='answer-id-1725557' class='answer   answerof-445953 ' value='1725557'   \/><label for='answer-id-1725557' id='answer-label-1725557' class=' answer'><span>Set up analytical snapshots to capture key case Information and create historical trending reports.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445953[]' id='answer-id-1725558' class='answer   answerof-445953 ' value='1725558'   \/><label for='answer-id-1725558' id='answer-label-1725558' class=' answer'><span>Create reports to analyze data in order to understand peak times and ensure adequate.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445953[]' id='answer-id-1725559' class='answer   answerof-445953 ' value='1725559'   \/><label for='answer-id-1725559' id='answer-label-1725559' class=' answer'><span>Create case escalation rules to route high-priority cases directly to supervisors for resolution.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-32' style=';'><div id='questionWrap-32'  class='   watupro-question-id-445954'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>32. <\/span>Universal Containers wants customers to have the ability to log cases with structured data and route based on urgency and product line. <br \/>\r<br>How should a consultant accomplish this?<\/div><input type='hidden' name='question_id[]' id='qID_32' value='445954' \/><input type='hidden' id='answerType445954' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445954[]' id='answer-id-1725560' class='answer   answerof-445954 ' value='1725560'   \/><label for='answer-id-1725560' id='answer-label-1725560' class=' answer'><span>Standard Web-to-Case with assignment rules<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445954[]' id='answer-id-1725561' class='answer   answerof-445954 ' value='1725561'   \/><label for='answer-id-1725561' id='answer-label-1725561' class=' answer'><span>Omni-Channel with prioritized queues<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445954[]' id='answer-id-1725562' class='answer   answerof-445954 ' value='1725562'   \/><label for='answer-id-1725562' id='answer-label-1725562' class=' answer'><span>Standard Email-to-Case with assignment rules<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-33' style=';'><div id='questionWrap-33'  class='   watupro-question-id-445955'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>33. <\/span>Universal Containers (UC) has a service-level agreement (SLA) with customers that requires an agent to take ownership of and respond to incoming cases within 2 hours of case creation. <br \/>\r<br>Which best practice will help UC meet its SLA?<\/div><input type='hidden' name='question_id[]' id='qID_33' value='445955' \/><input type='hidden' id='answerType445955' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445955[]' id='answer-id-1725563' class='answer   answerof-445955 ' value='1725563'   \/><label for='answer-id-1725563' id='answer-label-1725563' class=' answer'><span>Assign cases to queues and use Escalation Rules to escalate cases that remain unassigned to an agent within 1 hour.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445955[]' id='answer-id-1725564' class='answer   answerof-445955 ' value='1725564'   \/><label for='answer-id-1725564' id='answer-label-1725564' class=' answer'><span>Use Flow Builder to assign a task to all members of a queue if a case remains unassigned to any agent within 1 hour.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445955[]' id='answer-id-1725565' class='answer   answerof-445955 ' value='1725565'   \/><label for='answer-id-1725565' id='answer-label-1725565' class=' answer'><span>Use case auto-response rules to send an email to support managers within 1 hour of case creation.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-34' style=';'><div id='questionWrap-34'  class='   watupro-question-id-445956'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>34. <\/span>Universal Containers is considering a Knowledge-Centered Support (KCS) implementation. <br \/>\r<br>Which benefit can be expected from KCS adoption?<\/div><input type='hidden' name='question_id[]' id='qID_34' value='445956' \/><input type='hidden' id='answerType445956' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445956[]' id='answer-id-1725566' class='answer   answerof-445956 ' value='1725566'   \/><label for='answer-id-1725566' id='answer-label-1725566' class=' answer'><span>Reduced administrative overhead<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445956[]' id='answer-id-1725567' class='answer   answerof-445956 ' value='1725567'   \/><label for='answer-id-1725567' id='answer-label-1725567' class=' answer'><span>Reduced need for self-service<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445956[]' id='answer-id-1725568' class='answer   answerof-445956 ' value='1725568'   \/><label for='answer-id-1725568' id='answer-label-1725568' class=' answer'><span>Reduced issue resolution time<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-35' style=';'><div id='questionWrap-35'  class='   watupro-question-id-445957'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>35. <\/span>A manager has noticed an increase in average case age. This is negatively impacting customer satisfaction. The manager wants to compare the amount of time that cases have spent within each status during their lifecycle. <br \/>\r<br>Which report type should the consultant recommend when creating a report?<\/div><input type='hidden' name='question_id[]' id='qID_35' value='445957' \/><input type='hidden' id='answerType445957' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445957[]' id='answer-id-1725569' class='answer   answerof-445957 ' value='1725569'   \/><label for='answer-id-1725569' id='answer-label-1725569' class=' answer'><span>Use the Case Historical Trending report type.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445957[]' id='answer-id-1725570' class='answer   answerof-445957 ' value='1725570'   \/><label for='answer-id-1725570' id='answer-label-1725570' class=' answer'><span>Use the Cases with Milestones report type.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445957[]' id='answer-id-1725571' class='answer   answerof-445957 ' value='1725571'   \/><label for='answer-id-1725571' id='answer-label-1725571' class=' answer'><span>Use the Case Lifecycle report type.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-36' style=';'><div id='questionWrap-36'  class='   watupro-question-id-445958'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>36. <\/span>Cloud Kicks is planning a Service Cloud implementation to reduce the time spent and improve the quality of agent messaging sessions with customers. After discussions with leadership and the customer service team, the consultant determines that the biggest gains with the least amount of effort for configuring a standard Einstein for Service feature are from automating standard responses. <br \/>\r<br>Which feature meets this requirement most effectively?<\/div><input type='hidden' name='question_id[]' id='qID_36' value='445958' \/><input type='hidden' id='answerType445958' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445958[]' id='answer-id-1725572' class='answer   answerof-445958 ' value='1725572'   \/><label for='answer-id-1725572' id='answer-label-1725572' class=' answer'><span>Einstein Reply Recommendations<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445958[]' id='answer-id-1725573' class='answer   answerof-445958 ' value='1725573'   \/><label for='answer-id-1725573' id='answer-label-1725573' class=' answer'><span>Einstein Article Recommendations<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445958[]' id='answer-id-1725574' class='answer   answerof-445958 ' value='1725574'   \/><label for='answer-id-1725574' id='answer-label-1725574' class=' answer'><span>Einstein Case Wrap-Up<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-37' style=';'><div id='questionWrap-37'  class='   watupro-question-id-445959'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>37. <\/span>Cloud Kicks provides support to customers across the world and uses Lightning Experience. Service agents have a set of common responses. <br \/>\r<br>Managers would like to consolidate the responses as quick text, translate them to multiple languages, and share them with the correct groups of service agents. <br \/>\r<br>What should a consultant recommend to meet the requirements?<\/div><input type='hidden' name='question_id[]' id='qID_37' value='445959' \/><input type='hidden' id='answerType445959' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445959[]' id='answer-id-1725575' class='answer   answerof-445959 ' value='1725575'   \/><label for='answer-id-1725575' id='answer-label-1725575' class=' answer'><span>Use custom labels to manage quick text translations.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445959[]' id='answer-id-1725576' class='answer   answerof-445959 ' value='1725576'   \/><label for='answer-id-1725576' id='answer-label-1725576' class=' answer'><span>Share a folder with quick text for each translation.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445959[]' id='answer-id-1725577' class='answer   answerof-445959 ' value='1725577'   \/><label for='answer-id-1725577' id='answer-label-1725577' class=' answer'><span>Share each quick text individually to Public Groups.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-38' style=';'><div id='questionWrap-38'  class='   watupro-question-id-445960'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>38. <\/span>Universal Containers\u2019 support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc.). <br \/>\r<br>Additional requirements are listed below: <br \/>\r<br>* Support attachments up to 25 MB per inquiry <br \/>\r<br>* Under 2,500 inquiries per day <br \/>\r<br>Which configuration solution should a consultant recommend to meet these requirements?<\/div><input type='hidden' name='question_id[]' id='qID_38' value='445960' \/><input type='hidden' id='answerType445960' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445960[]' id='answer-id-1725578' class='answer   answerof-445960 ' value='1725578'   \/><label for='answer-id-1725578' id='answer-label-1725578' class=' answer'><span>On-Demand Email-to-Case<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445960[]' id='answer-id-1725579' class='answer   answerof-445960 ' value='1725579'   \/><label for='answer-id-1725579' id='answer-label-1725579' class=' answer'><span>Heroku Connect<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445960[]' id='answer-id-1725580' class='answer   answerof-445960 ' value='1725580'   \/><label for='answer-id-1725580' id='answer-label-1725580' class=' answer'><span>Email-to-Case<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-39' style=';'><div id='questionWrap-39'  class='   watupro-question-id-445961'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>39. <\/span>Universal Containers wants to notify support managers when a new case has been untouched for more than 2 business hours. <br \/>\r<br>Which approach should a consultant implement?<\/div><input type='hidden' name='question_id[]' id='qID_39' value='445961' \/><input type='hidden' id='answerType445961' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445961[]' id='answer-id-1725581' class='answer   answerof-445961 ' value='1725581'   \/><label for='answer-id-1725581' id='answer-label-1725581' class=' answer'><span>Establish Case Assignment rules.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445961[]' id='answer-id-1725582' class='answer   answerof-445961 ' value='1725582'   \/><label for='answer-id-1725582' id='answer-label-1725582' class=' answer'><span>Create a Flow with a scheduled path.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445961[]' id='answer-id-1725583' class='answer   answerof-445961 ' value='1725583'   \/><label for='answer-id-1725583' id='answer-label-1725583' class=' answer'><span>Configure Case Escalation rules.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-40' style=';'><div id='questionWrap-40'  class='   watupro-question-id-445962'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>40. <\/span>Universal Containers wants to reduce the clicks a customer support agent uses when working on a case. This includes the time it takes to create, resolve, and close the case. <br \/>\r<br>Which Salesforce productivity feature should a consultant use to accomplish this requirement?<\/div><input type='hidden' name='question_id[]' id='qID_40' value='445962' \/><input type='hidden' id='answerType445962' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445962[]' id='answer-id-1725584' class='answer   answerof-445962 ' value='1725584'   \/><label for='answer-id-1725584' id='answer-label-1725584' class=' answer'><span>Macros<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445962[]' id='answer-id-1725585' class='answer   answerof-445962 ' value='1725585'   \/><label for='answer-id-1725585' id='answer-label-1725585' class=' answer'><span>Quick action<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-445962[]' id='answer-id-1725586' class='answer   answerof-445962 ' value='1725586'   \/><label for='answer-id-1725586' id='answer-label-1725586' class=' answer'><span>Flow<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div style='display:none' id='question-41'>\n\t<div class='question-content'>\n\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/img\/loading.gif\" width=\"16\" height=\"16\" alt=\"Loading...\" title=\"Loading...\" \/>&nbsp;Loading...\t<\/div>\n<\/div>\n\n<br \/>\n\t\n\t\t\t<div class=\"watupro_buttons flex \" id=\"watuPROButtons11344\" >\n\t\t  <div id=\"prev-question\" style=\"display:none;\"><input type=\"button\" value=\"&lt; 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   \t \n<\/script>\n<p>&nbsp;<\/p>\n<h3>Here we also have the <a href=\"https:\/\/www.dumpsbase.com\/freedumps\/first-attempt-guaranteed-success-2026-with-new-service-con-201-dumps-v8-02-check-service-con-201-free-dumps-part-3-q81-q120-today.html\"><span style=\"background-color: #ffcc99;\"><em>Service-Con-201 free dumps (Part 3, Q81-Q120) of V8.02<\/em><\/span><\/a> for reading.<\/h3>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Salesforce Certified Service Cloud Consultant (Service-Con-201) exam is a hot topic in the IT world. When preparing for your Salesforce Service-Con-201 exam, you can come to DumpsBase to download the latest Service-Con-201 dumps (V8.02) to practice all the exam questions and answers before exam day. All these Q&amp;As are real and verified by experts, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16707,287,15531],"tags":[20660,20661],"class_list":["post-116277","post","type-post","status-publish","format-standard","hentry","category-certified-service-cloud-consultant","category-salesforce","category-service-cloud-consultant","tag-salesforce-certified-service-cloud-consultant-service-con-201","tag-service-con-201-free-dumps"],"_links":{"self":[{"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/posts\/116277","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/comments?post=116277"}],"version-history":[{"count":3,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/posts\/116277\/revisions"}],"predecessor-version":[{"id":116935,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/posts\/116277\/revisions\/116935"}],"wp:attachment":[{"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/media?parent=116277"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/categories?post=116277"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/tags?post=116277"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}