{"id":115897,"date":"2025-12-11T07:29:57","date_gmt":"2025-12-11T07:29:57","guid":{"rendered":"https:\/\/www.dumpsbase.com\/freedumps\/?p=115897"},"modified":"2025-12-11T07:29:57","modified_gmt":"2025-12-11T07:29:57","slug":"microsoft-mb-230-exam-dumps-v18-02-online-for-preparation-check-mb-230-free-dumps-part-3-q81-q100-online-today","status":"publish","type":"post","link":"https:\/\/www.dumpsbase.com\/freedumps\/microsoft-mb-230-exam-dumps-v18-02-online-for-preparation-check-mb-230-free-dumps-part-3-q81-q100-online-today.html","title":{"rendered":"Microsoft MB-230 Exam Dumps (V18.02) Online for Preparation: Check MB-230 Free Dumps (Part 3, Q81-Q100) Online Today"},"content":{"rendered":"<p>Elevate your career with the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification. So you must pass the MB-230 exam successfully. DumpsBase MB-230 exam dumps (V18.02) are available online, helping you validate your expertise in key domains thoroughly and pass your MB-230 exam smoothly. Those dumps have been carefully inspected for accuracy and relevance, and you can feel them by reading our free dumps:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.dumpsbase.com\/freedumps\/mb-230-exam-dumps-updated-to-v18-02-for-passing-microsoft-dynamics-365-customer-service-functional-consultant-exam-read-mb-230-free-dumps-part-1-q1-q40-first.html\"><em>MB-230 free dumps (Part 1, Q1-Q40) of V18.02<\/em><\/a><\/li>\n<li><a href=\"https:\/\/www.dumpsbase.com\/freedumps\/read-mb-230-free-dumps-part-2-q41-q80-of-v18-02-online-verify-the-most-current-materials-and-make-preparations.html\"><em>MB-230 free dumps (Part 2, Q41-Q80) of V18.02<\/em><\/a><\/li>\n<\/ul>\n<p>These free dumps help you check the quality. After reading them, you can believe that DumpsBase\u2019s updated MB-230 exam dumps (V18.02) allow you to study efficiently. Using DumpsBase\u2019s MB-230 dumps (V18.02) leads to a smoother experience on the actual exam dumps and drastically improves your chances of passing on the first attempt.<\/p>\n<p><!-- notionvc: b92cc7b4-1edd-4f40-83ed-efd2193e69aa --><\/p>\n<h2>Continue to check the Microsoft <span style=\"background-color: #99ccff;\"><em>MB-230 free dumps (Part 3, Q81-Q100) of V18.02 below<\/em><\/span>:<\/h2>\n<script>\n\t  window.fbAsyncInit = function() {\n\t    FB.init({\n\t      appId            : '622169541470367',\n\t      autoLogAppEvents : true,\n\t      xfbml            : true,\n\t      version          : 'v3.1'\n\t    });\n\t  };\n\t\n\t  (function(d, s, id){\n\t     var js, fjs = d.getElementsByTagName(s)[0];\n\t     if (d.getElementById(id)) {return;}\n\t     js = d.createElement(s); js.id = id;\n\t     js.src = \"https:\/\/connect.facebook.net\/en_US\/sdk.js\";\n\t     fjs.parentNode.insertBefore(js, fjs);\n\t   }(document, 'script', 'facebook-jssdk'));\n\t<\/script><script type=\"text\/javascript\" >\ndocument.addEventListener(\"DOMContentLoaded\", function(event) { \nif(!window.jQuery) alert(\"The important jQuery library is not properly loaded in your site. Your WordPress theme is probably missing the essential wp_head() call. You can switch to another theme and you will see that the plugin works fine and this notice disappears. If you are still not sure what to do you can contact us for help.\");\n});\n<\/script>  \n  \n<div  id=\"watupro_quiz\" class=\"quiz-area single-page-quiz\">\n<p id=\"submittingExam9840\" style=\"display:none;text-align:center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/img\/loading.gif\" width=\"16\" height=\"16\"><\/p>\n\n<div class=\"watupro-exam-description\" id=\"description-quiz-9840\"><\/div>\n\n<form action=\"\" method=\"post\" class=\"quiz-form\" id=\"quiz-9840\"  enctype=\"multipart\/form-data\" >\n<div class='watu-question ' id='question-1' style=';'><div id='questionWrap-1'  class='   watupro-question-id-392414'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>1. <\/span>A customer service organization plans to implement knowledge management for a custom entity named Root Cause Analysis. <br \/>\r<br>Users must be able to search, link, and rate knowledge articles. Users must be provided with suggested knowledge articles. <br \/>\r<br>You need to configure Dynamics 365 for Customer Service. <br \/>\r<br>Which three actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.<\/div><input type='hidden' name='question_id[]' id='qID_1' value='392414' \/><input type='hidden' id='answerType392414' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-392414[]' id='answer-id-1525409' class='answer   answerof-392414 ' value='1525409'   \/><label for='answer-id-1525409' id='answer-label-1525409' class=' answer'><span>Navigate to the Knowledge Base Management Settings wizard. Then, navigate to Record types and select Root Cause Analysis.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-392414[]' id='answer-id-1525410' class='answer   answerof-392414 ' value='1525410'   \/><label for='answer-id-1525410' id='answer-label-1525410' class=' answer'><span>Add a lookup to the article entity.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-392414[]' id='answer-id-1525411' class='answer   answerof-392414 ' value='1525411'   \/><label for='answer-id-1525411' id='answer-label-1525411' class=' answer'><span>In Solution Explorer, expand the Root Cause Analysis entity and select Forms. Edit the main form and \r\nconfigure a knowledge base search control.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-392414[]' id='answer-id-1525412' class='answer   answerof-392414 ' value='1525412'   \/><label for='answer-id-1525412' id='answer-label-1525412' class=' answer'><span>In Solution Explorer, expand the Root Cause Analysis entity and select Forms. Edit the main form and \r\nconfigure a subgrid for knowledge articles.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-392414[]' id='answer-id-1525413' class='answer   answerof-392414 ' value='1525413'   \/><label for='answer-id-1525413' id='answer-label-1525413' class=' answer'><span>In Solution Explorer, select the Root Cause Analysis entity and then select Knowledge management.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-2' style=';'><div id='questionWrap-2'  class='   watupro-question-id-392415'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>2. <\/span>HOTSPOT <br \/>\r<br>A client plans to implement a case resolution process. <br \/>\r<br>Which field types does the Case Resolution form use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. <br \/>\r<br><br><img decoding=\"async\" width=471 height=502 id=\"\u56fe\u7247 179\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/uploads\/2025\/04\/image088-3.jpg\"><br><\/div><input type='hidden' name='question_id[]' id='qID_2' value='392415' \/><input type='hidden' id='answerType392415' value='textarea'><!-- end question-content--><\/div><div class='question-choices '><p><textarea name='answer-392415[]' id='textarea_q_392415' class='watupro-textarea-medium' rows='5' cols='80'><\/textarea>\n<\/p><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-3' style=';'><div id='questionWrap-3'  class='   watupro-question-id-392416'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>3. <\/span>A company implements Dynamics 365 for Customer Service. You are assigned a case. <br \/>\r<br>You accidently close the case before completing your work. <br \/>\r<br>You need to ensure that you can continue to work on the case. <br \/>\r<br>What should you do?<\/div><input type='hidden' name='question_id[]' id='qID_3' value='392416' \/><input type='hidden' id='answerType392416' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-392416[]' id='answer-id-1525415' class='answer   answerof-392416 ' value='1525415'   \/><label for='answer-id-1525415' id='answer-label-1525415' class=' answer'><span>Reassign the case<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-392416[]' id='answer-id-1525416' class='answer   answerof-392416 ' value='1525416'   \/><label for='answer-id-1525416' id='answer-label-1525416' class=' answer'><span>Reactivate the case<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-392416[]' id='answer-id-1525417' class='answer   answerof-392416 ' value='1525417'   \/><label for='answer-id-1525417' id='answer-label-1525417' class=' answer'><span>Clone the case<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-392416[]' id='answer-id-1525418' class='answer   answerof-392416 ' value='1525418'   \/><label for='answer-id-1525418' id='answer-label-1525418' class=' answer'><span>Change the status reason to In Progress<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-4' style=';'><div id='questionWrap-4'  class='   watupro-question-id-392417'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>4. <\/span>HOTSPOT <br \/>\r<br>You use Dynamics 365 for Customer Service. <br \/>\r<br>You need to merge cases. <br \/>\r<br>What is the outcome for the merge process? To answer, select the appropriate configuration in the answer area. NOTE: Each correct selection is worth one point. <br \/>\r<br><br><img decoding=\"async\" width=491 height=216 id=\"\u56fe\u7247 201\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/uploads\/2025\/04\/image090-2.jpg\"><br><\/div><input type='hidden' name='question_id[]' id='qID_4' value='392417' \/><input type='hidden' id='answerType392417' value='textarea'><!-- end question-content--><\/div><div class='question-choices '><p><textarea name='answer-392417[]' id='textarea_q_392417' class='watupro-textarea-medium' rows='5' cols='80'><\/textarea>\n<\/p><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-5' style=';'><div id='questionWrap-5'  class='   watupro-question-id-392418'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>5. <\/span>DRAG DROP <br \/>\r<br>You are a customer service representative using Dynamics 365 Customer Service Hub. <br \/>\r<br>You need to link the knowledge base records that relate to cases and send articles to customers. <br \/>\r<br>Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in them correct order. <br \/>\r<br><br><img decoding=\"async\" width=650 height=496 id=\"\u56fe\u7247 86\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/uploads\/2025\/04\/image092-2.jpg\"><br><\/div><input type='hidden' name='question_id[]' id='qID_5' value='392418' \/><input type='hidden' id='answerType392418' value='textarea'><!-- end question-content--><\/div><div class='question-choices '><p><textarea name='answer-392418[]' id='textarea_q_392418' class='watupro-textarea-medium' rows='5' cols='80'><\/textarea>\n<\/p><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-6' style=';'><div id='questionWrap-6'  class='   watupro-question-id-392419'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>6. <\/span>HOTSPOT <br \/>\r<br>You are a Dynamics 365 for Customer Service administrator. You enable full-text, relevance, and category search. <br \/>\r<br>You need to use the knowledge base search control to locate knowledge base articles that contain each of the following words anywhere in an article, regardless of which product an article refers to: <br \/>\r<br>&#10001; Elevator <br \/>\r<br>&#10001; Motor <br \/>\r<br>&#10001; Sizing <br \/>\r<br>How should you configure the search? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. <br \/>\r<br><br><img decoding=\"async\" width=480 height=235 id=\"\u56fe\u7247 16\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/uploads\/2025\/04\/image094-2.jpg\"><br><\/div><input type='hidden' name='question_id[]' id='qID_6' value='392419' \/><input type='hidden' id='answerType392419' value='textarea'><!-- end question-content--><\/div><div class='question-choices '><p><textarea name='answer-392419[]' id='textarea_q_392419' class='watupro-textarea-medium' rows='5' cols='80'><\/textarea>\n<\/p><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-7' style=';'><div id='questionWrap-7'  class='   watupro-question-id-392420'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>7. <\/span>HOTSPOT <br \/>\r<br>A company uses Dynamics 365 for Customer Service. <br \/>\r<br>You need to document the case resolution process. <br \/>\r<br>How are each of the cases resolved? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. <br \/>\r<br><br><img decoding=\"async\" width=649 height=280 id=\"\u56fe\u7247 54\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/uploads\/2025\/04\/image096-2.jpg\"><br><\/div><input type='hidden' name='question_id[]' id='qID_7' value='392420' \/><input type='hidden' id='answerType392420' value='textarea'><!-- end question-content--><\/div><div class='question-choices '><p><textarea name='answer-392420[]' id='textarea_q_392420' class='watupro-textarea-medium' rows='5' cols='80'><\/textarea>\n<\/p><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-8' style=';'><div id='questionWrap-8'  class='   watupro-question-id-392421'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>8. <\/span>HOTSPOT <br \/>\r<br>You are a Microsoft Dynamics 365 for Customer Service administrator. You create an article for a knowledge base. A reviewer selects articles for review. <br \/>\r<br>You approve some articles and revert some articles to draft status. <br \/>\r<br>For each action, what should you do next? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. <br \/>\r<br><br><img decoding=\"async\" width=444 height=226 id=\"\u56fe\u7247 193\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/uploads\/2025\/04\/image098-2.jpg\"><br><\/div><input type='hidden' name='question_id[]' id='qID_8' value='392421' \/><input type='hidden' id='answerType392421' value='textarea'><!-- end question-content--><\/div><div class='question-choices '><p><textarea name='answer-392421[]' id='textarea_q_392421' class='watupro-textarea-medium' rows='5' cols='80'><\/textarea>\n<\/p><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-9' style=';'><div id='questionWrap-9'  class='   watupro-question-id-392422'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>9. <\/span>A company uses Dynamics 365 for Customer Service. A case in the queue is routed to you. <br \/>\r<br>You will be going on a vacation. <br \/>\r<br>You need to assign the case to someone else. <br \/>\r<br>What should you do?<\/div><input type='hidden' name='question_id[]' id='qID_9' value='392422' \/><input type='hidden' id='answerType392422' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-392422[]' id='answer-id-1525424' class='answer   answerof-392422 ' value='1525424'   \/><label for='answer-id-1525424' id='answer-label-1525424' class=' answer'><span>Release the case.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-392422[]' id='answer-id-1525425' class='answer   answerof-392422 ' value='1525425'   \/><label for='answer-id-1525425' id='answer-label-1525425' class=' answer'><span>Route the case to another queue.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-392422[]' id='answer-id-1525426' class='answer   answerof-392422 ' value='1525426'   \/><label for='answer-id-1525426' id='answer-label-1525426' class=' answer'><span>Share the case.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-392422[]' id='answer-id-1525427' class='answer   answerof-392422 ' value='1525427'   \/><label for='answer-id-1525427' id='answer-label-1525427' class=' answer'><span>Escalate the case<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-10' style=';'><div id='questionWrap-10'  class='   watupro-question-id-392423'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>10. <\/span>DRAG DROP <br \/>\r<br>You are a Dynamics 365 for Customer Service system administrator. <br \/>\r<br>You need to create service-level agreements (SLAs) to meet company requirements. <br \/>\r<br>What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. <br \/>\r<br><br><img decoding=\"async\" width=518 height=144 id=\"\u56fe\u7247 177\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/uploads\/2025\/04\/image100-2.jpg\"><br><\/div><input type='hidden' name='question_id[]' id='qID_10' value='392423' \/><input type='hidden' id='answerType392423' value='textarea'><!-- end question-content--><\/div><div class='question-choices '><p><textarea name='answer-392423[]' id='textarea_q_392423' class='watupro-textarea-medium' rows='5' cols='80'><\/textarea>\n<\/p><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-11' style=';'><div id='questionWrap-11'  class='   watupro-question-id-392424'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>11. <\/span>Customer service representatives are not able to manually add service-level agreements (SLAs) to a record. <br \/>\r<br>You need to enable on-demand SLAs. <br \/>\r<br>What should you do?<\/div><input type='hidden' name='question_id[]' id='qID_11' value='392424' \/><input type='hidden' id='answerType392424' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-392424[]' id='answer-id-1525429' class='answer   answerof-392424 ' value='1525429'   \/><label for='answer-id-1525429' id='answer-label-1525429' class=' answer'><span>Configure the scope of the workflow<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-392424[]' id='answer-id-1525430' class='answer   answerof-392424 ' value='1525430'   \/><label for='answer-id-1525430' id='answer-label-1525430' class=' answer'><span>Publish the on-demand SLA<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-392424[]' id='answer-id-1525431' class='answer   answerof-392424 ' value='1525431'   \/><label for='answer-id-1525431' id='answer-label-1525431' class=' answer'><span>Activate the SLA<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-392424[]' id='answer-id-1525432' class='answer   answerof-392424 ' value='1525432'   \/><label for='answer-id-1525432' id='answer-label-1525432' class=' answer'><span>Request an administrator to add the SLA field to the entity form<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-12' style=';'><div id='questionWrap-12'  class='   watupro-question-id-392425'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>12. <\/span>DRAG DROP <br \/>\r<br>You are a Dynamics 365 for Customer Service administrator. Your company provides support between 9 a.m. and 5 p.m. <br \/>\r<br>You must add a warning to account records when service representatives do not contact an account within eight business hours of the account being verified. <br \/>\r<br>You need to enable service-level agreements (SLAs) for accounts. <br \/>\r<br>In which order should you perform the actions? To answer, move all actions from the list to the answer area and arrange them in the correct order. <br \/>\r<br><br><img decoding=\"async\" width=650 height=309 id=\"\u56fe\u7247 185\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/uploads\/2025\/04\/image102-2.jpg\"><br><\/div><input type='hidden' name='question_id[]' id='qID_12' value='392425' \/><input type='hidden' id='answerType392425' value='textarea'><!-- end question-content--><\/div><div class='question-choices '><p><textarea name='answer-392425[]' id='textarea_q_392425' class='watupro-textarea-medium' rows='5' cols='80'><\/textarea>\n<\/p><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-13' style=';'><div id='questionWrap-13'  class='   watupro-question-id-392426'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>13. <\/span>HOTSPOT <br \/>\r<br>You are a Dynamics 365 for Customer Service administrator. <br \/>\r<br>Your company is trying to determine whether it needs to use standard or enhanced service-level agreements (SLAs). <br \/>\r<br>You need to configure SLAs based on the requirements. <br \/>\r<br>Which type of SLAs should you use? To answer, select the appropriate option in the answer area. NOTE: Each correct selection is worth one point. <br \/>\r<br><br><img decoding=\"async\" width=571 height=339 id=\"\u56fe\u7247 47\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/uploads\/2025\/04\/image104-2.jpg\"><br><\/div><input type='hidden' name='question_id[]' id='qID_13' value='392426' \/><input type='hidden' id='answerType392426' value='textarea'><!-- end question-content--><\/div><div class='question-choices '><p><textarea name='answer-392426[]' id='textarea_q_392426' class='watupro-textarea-medium' rows='5' cols='80'><\/textarea>\n<\/p><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-14' style=';'><div id='questionWrap-14'  class='   watupro-question-id-392427'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>14. <\/span>You are a Dynamics 365 for Customer Service administrator. <br \/>\r<br>You need to deactivate entitlements. <br \/>\r<br>When should you deactivate entitlements? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.<\/div><input type='hidden' name='question_id[]' id='qID_14' value='392427' \/><input type='hidden' id='answerType392427' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-392427[]' id='answer-id-1525435' class='answer   answerof-392427 ' value='1525435'   \/><label for='answer-id-1525435' id='answer-label-1525435' class=' answer'><span>A customer\u2019s entitlement has ended and no more support is desired.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-392427[]' id='answer-id-1525436' class='answer   answerof-392427 ' value='1525436'   \/><label for='answer-id-1525436' id='answer-label-1525436' class=' answer'><span>A customer renews an entitlement for 100 more hours or one year.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-392427[]' id='answer-id-1525437' class='answer   answerof-392427 ' value='1525437'   \/><label for='answer-id-1525437' id='answer-label-1525437' class=' answer'><span>A customer calls and wants to know how many hours of support remain.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-392427[]' id='answer-id-1525438' class='answer   answerof-392427 ' value='1525438'   \/><label for='answer-id-1525438' id='answer-label-1525438' class=' answer'><span>The customer must change remaining support hours from all email support to one-half email support and one-half phone support.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-392427[]' id='answer-id-1525439' class='answer   answerof-392427 ' value='1525439'   \/><label for='answer-id-1525439' id='answer-label-1525439' class=' answer'><span>You need to add notes to the customer\u2019s entitlement.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-15' style=';'><div id='questionWrap-15'  class='   watupro-question-id-392428'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>15. <\/span>You are a customer service manager using Dynamics 365 for Customer Service. You need to restrict support to the products that a customer has purchased. <br \/>\r<br>What should you do?<\/div><input type='hidden' name='question_id[]' id='qID_15' value='392428' \/><input type='hidden' id='answerType392428' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-392428[]' id='answer-id-1525440' class='answer   answerof-392428 ' value='1525440'   \/><label for='answer-id-1525440' id='answer-label-1525440' class=' answer'><span>Add the product to the account<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-392428[]' id='answer-id-1525441' class='answer   answerof-392428 ' value='1525441'   \/><label for='answer-id-1525441' id='answer-label-1525441' class=' answer'><span>Add the products to the case<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-392428[]' id='answer-id-1525442' class='answer   answerof-392428 ' value='1525442'   \/><label for='answer-id-1525442' id='answer-label-1525442' class=' answer'><span>Add the products to the customer\u2019s entitlement<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-392428[]' id='answer-id-1525443' class='answer   answerof-392428 ' value='1525443'   \/><label for='answer-id-1525443' id='answer-label-1525443' class=' answer'><span>Add the products to the customer<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-16' style=';'><div id='questionWrap-16'  class='   watupro-question-id-392429'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>16. <\/span>You manage a Dynamics 365 for Customer Service environment. You create and activate a routing rule. <br \/>\r<br>You need to modify the routing rule to a target a queue instead of a user. You navigate to routing rule sets. <br \/>\r<br>What should you do first?<\/div><input type='hidden' name='question_id[]' id='qID_16' value='392429' \/><input type='hidden' id='answerType392429' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-392429[]' id='answer-id-1525444' class='answer   answerof-392429 ' value='1525444'   \/><label for='answer-id-1525444' id='answer-label-1525444' class=' answer'><span>Use Lookup to specify the Add to queue value.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-392429[]' id='answer-id-1525445' class='answer   answerof-392429 ' value='1525445'   \/><label for='answer-id-1525445' id='answer-label-1525445' class=' answer'><span>Select Edit to the command bar.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-392429[]' id='answer-id-1525446' class='answer   answerof-392429 ' value='1525446'   \/><label for='answer-id-1525446' id='answer-label-1525446' class=' answer'><span>Toggle the radio button for Route from user\/team to queue.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-392429[]' id='answer-id-1525447' class='answer   answerof-392429 ' value='1525447'   \/><label for='answer-id-1525447' id='answer-label-1525447' class=' answer'><span>Deactivate the routing rule.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-17' style=';'><div id='questionWrap-17'  class='   watupro-question-id-392430'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>17. <\/span>You manage a Dynamics 365 for Customer Service environment. <br \/>\r<br>The entitlement for a customer ended last month. The customer must renew the entitlement and use the same parameters as the expired entitlement. <br \/>\r<br>You need to create the entitlement for the customer. <br \/>\r<br>What should you do?<\/div><input type='hidden' name='question_id[]' id='qID_17' value='392430' \/><input type='hidden' id='answerType392430' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-392430[]' id='answer-id-1525448' class='answer   answerof-392430 ' value='1525448'   \/><label for='answer-id-1525448' id='answer-label-1525448' class=' answer'><span>Create a new template with the dates and terms. Activate the template.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-392430[]' id='answer-id-1525449' class='answer   answerof-392430 ' value='1525449'   \/><label for='answer-id-1525449' id='answer-label-1525449' class=' answer'><span>Delete the old entitlement. Create a new entitlement template.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-392430[]' id='answer-id-1525450' class='answer   answerof-392430 ' value='1525450'   \/><label for='answer-id-1525450' id='answer-label-1525450' class=' answer'><span>Add the new end date to the current entitlement and set new terms. Activate the entitlement.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-392430[]' id='answer-id-1525451' class='answer   answerof-392430 ' value='1525451'   \/><label for='answer-id-1525451' id='answer-label-1525451' class=' answer'><span>Make a copy of the old entitlement. Activate the copy.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-392430[]' id='answer-id-1525452' class='answer   answerof-392430 ' value='1525452'   \/><label for='answer-id-1525452' id='answer-label-1525452' class=' answer'><span>In the old entitlement, zero out the remaining terms and the total terms. Activate the entitlement.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-18' style=';'><div id='questionWrap-18'  class='   watupro-question-id-392431'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>18. <\/span>You are using Dynamics 365 for Customer Service. <br \/>\r<br>You need to automate the process of adding cases to a queue. <br \/>\r<br>What should you do?<\/div><input type='hidden' name='question_id[]' id='qID_18' value='392431' \/><input type='hidden' id='answerType392431' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-392431[]' id='answer-id-1525453' class='answer   answerof-392431 ' value='1525453'   \/><label for='answer-id-1525453' id='answer-label-1525453' class=' answer'><span>Use routing rules<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-392431[]' id='answer-id-1525454' class='answer   answerof-392431 ' value='1525454'   \/><label for='answer-id-1525454' id='answer-label-1525454' class=' answer'><span>Use the convert activities functionality with cases<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-392431[]' id='answer-id-1525455' class='answer   answerof-392431 ' value='1525455'   \/><label for='answer-id-1525455' id='answer-label-1525455' class=' answer'><span>Use the add to queue button on a case<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-392431[]' id='answer-id-1525456' class='answer   answerof-392431 ' value='1525456'   \/><label for='answer-id-1525456' id='answer-label-1525456' class=' answer'><span>Use the Assign button on a case<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-19' style=';'><div id='questionWrap-19'  class='   watupro-question-id-392432'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>19. <\/span>You are a Dynamics 365 for Customer Service administrator. <br \/>\r<br>Your company provides standard support contracts for 20 hours of email support. Phone is offered as a <br \/>\r<br>premium service in allotments of 10 incidents. <br \/>\r<br>You need to set up an entitlement template for the standard support. <br \/>\r<br>What should you configure?<\/div><input type='hidden' name='question_id[]' id='qID_19' value='392432' \/><input type='hidden' id='answerType392432' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-392432[]' id='answer-id-1525457' class='answer   answerof-392432 ' value='1525457'   \/><label for='answer-id-1525457' id='answer-label-1525457' class=' answer'><span>Set the value of the Total terms field for an entitlement to 20. \r\nSet the entitlement channel option to Phone. \r\nSet the value of the Total terms value to 20.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-392432[]' id='answer-id-1525458' class='answer   answerof-392432 ' value='1525458'   \/><label for='answer-id-1525458' id='answer-label-1525458' class=' answer'><span>Set the value of the Total terms field for an entitlement to 20. \r\nSet the entitlement channel option to Email. \r\nSet the value of the Total terms field to 20.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-392432[]' id='answer-id-1525459' class='answer   answerof-392432 ' value='1525459'   \/><label for='answer-id-1525459' id='answer-label-1525459' class=' answer'><span>Set the value of the Total terms field for an entitlement to 20. \r\nSet the entitlement channel option to Email. \r\nSet the value of the Total terms field to 10. \r\nAdd the Phone option. Set the value of the Total Terms field to 10.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-392432[]' id='answer-id-1525460' class='answer   answerof-392432 ' value='1525460'   \/><label for='answer-id-1525460' id='answer-label-1525460' class=' answer'><span>Set the value of the Total terms field for an entitlement to 20. \r\nSet the entitlement channel option to Email. \r\nSet the value of the Total terms field to 0. \r\nAdd the Phone option. \r\nSet the value of the Total Terms field to 10.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-20' style=';'><div id='questionWrap-20'  class='   watupro-question-id-392433'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>20. <\/span>You are using Dynamics 365 for Customer Service. <br \/>\r<br>You need to create the entitlements for your customers. <br \/>\r<br>What should you do?<\/div><input type='hidden' name='question_id[]' id='qID_20' value='392433' \/><input type='hidden' id='answerType392433' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-392433[]' id='answer-id-1525461' class='answer   answerof-392433 ' value='1525461'   \/><label for='answer-id-1525461' id='answer-label-1525461' class=' answer'><span>Create queues for each channel.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-392433[]' id='answer-id-1525462' class='answer   answerof-392433 ' value='1525462'   \/><label for='answer-id-1525462' id='answer-label-1525462' class=' answer'><span>Create an entity for each channel and configure the relationship with the entitlement.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-392433[]' id='answer-id-1525463' class='answer   answerof-392433 ' value='1525463'   \/><label for='answer-id-1525463' id='answer-label-1525463' class=' answer'><span>Configure entitlement channels.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-392433[]' id='answer-id-1525464' class='answer   answerof-392433 ' value='1525464'   \/><label for='answer-id-1525464' id='answer-label-1525464' class=' answer'><span>Configure routing rules.<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div style='display:none' id='question-21'>\n\t<div class='question-content'>\n\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/img\/loading.gif\" width=\"16\" height=\"16\" alt=\"Loading...\" title=\"Loading...\" \/>&nbsp;Loading...\t<\/div>\n<\/div>\n\n<br \/>\n\t\n\t\t\t<div class=\"watupro_buttons flex \" id=\"watuPROButtons9840\" >\n\t\t  <div id=\"prev-question\" style=\"display:none;\"><input type=\"button\" value=\"&lt; 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   \t \n<\/script>\n","protected":false},"excerpt":{"rendered":"<p>Elevate your career with the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification. So you must pass the MB-230 exam successfully. DumpsBase MB-230 exam dumps (V18.02) are available online, helping you validate your expertise in key domains thoroughly and pass your MB-230 exam smoothly. Those dumps have been carefully inspected for accuracy and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[101,6739],"tags":[7019,20601],"class_list":["post-115897","post","type-post","status-publish","format-standard","hentry","category-microsoft","category-microsoft-dynamics-365-certification","tag-mb-230-exam-dumps","tag-microsoft-certified-dynamics-365-customer-service-functional-consultant-associate"],"_links":{"self":[{"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/posts\/115897","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/comments?post=115897"}],"version-history":[{"count":1,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/posts\/115897\/revisions"}],"predecessor-version":[{"id":115898,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/posts\/115897\/revisions\/115898"}],"wp:attachment":[{"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/media?parent=115897"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/categories?post=115897"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/tags?post=115897"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}