{"id":107031,"date":"2025-08-01T08:23:28","date_gmt":"2025-08-01T08:23:28","guid":{"rendered":"https:\/\/www.dumpsbase.com\/freedumps\/?p=107031"},"modified":"2025-08-01T08:23:28","modified_gmt":"2025-08-01T08:23:28","slug":"servicenow-cis-csm-free-dumps-part-3-q81-q100-are-online-to-check-the-quality-the-cis-csm-dumps-v15-02-are-perfect-for-your-preparation","status":"publish","type":"post","link":"https:\/\/www.dumpsbase.com\/freedumps\/servicenow-cis-csm-free-dumps-part-3-q81-q100-are-online-to-check-the-quality-the-cis-csm-dumps-v15-02-are-perfect-for-your-preparation.html","title":{"rendered":"ServiceNow CIS-CSM Free Dumps (Part 3, Q81-Q100) Are Online to Check the Quality: The CIS-CSM Dumps (V15.02) Are Perfect for Your Preparation"},"content":{"rendered":"<p>The CIS-CSM exam dumps (V15.02) from DumpsBase should be the perfect study guide to help you pass the ServiceNow Certified Implementation Specialist \u2013 Customer Service Management (CIS-CSM) exam successfully. You are recommended to check the quality by reading our free dumps below:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.dumpsbase.com\/freedumps\/servicenow-cis-csm-dumps-updated-you-can-check-the-cis-csm-free-dumps-part-1-q1-q40-of-v15-02-to-verify-the-updated-version.html\"><em>CIS-CSM free dumps (Part 1, Q1-Q40) of V15.02<\/em><\/a><\/li>\n<li><a href=\"https:\/\/www.dumpsbase.com\/freedumps\/boost-your-preparation-with-cis-csm-dumps-v15-02-check-the-quality-by-reading-the-cis-csm-free-dumps-part-2-q41-q80.html\"><em>CIS-CSM free dumps (Part 2, Q41-Q80) of V15.02<\/em><\/a><\/li>\n<\/ul>\n<p>From these free demos, you can find that our exam questions and answers are specially designed to make them accessible to the students who wish to clear the ServiceNow CIS-CSM exam. They will boost your confidence, help you understand your level of study, and also prepare you for the upcoming CIS-CSM exam. Choose DumpsBase, the CIS-CSM dumps (V15.02) help in building the skills and explain your weak points so that you can easily work on them to pass the CIS-CSM with flying colors.<\/p>\n<p><!-- notionvc: 6a722898-1b22-4419-bc77-931e0df8c397 --><\/p>\n<h2>Continue to check the <span style=\"background-color: #00ff00;\"><em>CIS-CSM free dumps (Part 3, Q81-Q100) of V15.02 below<\/em><\/span>:<\/h2>\n<script>\n\t  window.fbAsyncInit = function() {\n\t    FB.init({\n\t      appId            : '622169541470367',\n\t      autoLogAppEvents : true,\n\t      xfbml            : true,\n\t      version          : 'v3.1'\n\t    });\n\t  };\n\t\n\t  (function(d, s, id){\n\t     var js, fjs = d.getElementsByTagName(s)[0];\n\t     if (d.getElementById(id)) {return;}\n\t     js = d.createElement(s); js.id = id;\n\t     js.src = \"https:\/\/connect.facebook.net\/en_US\/sdk.js\";\n\t     fjs.parentNode.insertBefore(js, fjs);\n\t   }(document, 'script', 'facebook-jssdk'));\n\t<\/script><script type=\"text\/javascript\" >\ndocument.addEventListener(\"DOMContentLoaded\", function(event) { \nif(!window.jQuery) alert(\"The important jQuery library is not properly loaded in your site. Your WordPress theme is probably missing the essential wp_head() call. You can switch to another theme and you will see that the plugin works fine and this notice disappears. If you are still not sure what to do you can contact us for help.\");\n});\n<\/script>  \n  \n<div  id=\"watupro_quiz\" class=\"quiz-area single-page-quiz\">\n<p id=\"submittingExam10365\" style=\"display:none;text-align:center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/img\/loading.gif\" width=\"16\" height=\"16\"><\/p>\n\n<div class=\"watupro-exam-description\" id=\"description-quiz-10365\"><\/div>\n\n<form action=\"\" method=\"post\" class=\"quiz-form\" id=\"quiz-10365\"  enctype=\"multipart\/form-data\" >\n<div class='watu-question ' id='question-1' style=';'><div id='questionWrap-1'  class='   watupro-question-id-410818'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>1. <\/span>In the 'Action Status' column on a case list what could a red indicator dot mean? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_1' value='410818' \/><input type='hidden' id='answerType410818' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410818[]' id='answer-id-1592280' class='answer   answerof-410818 ' value='1592280'   \/><label for='answer-id-1592280' id='answer-label-1592280' class=' answer'><span>Blocked by approval<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410818[]' id='answer-id-1592281' class='answer   answerof-410818 ' value='1592281'   \/><label for='answer-id-1592281' id='answer-label-1592281' class=' answer'><span>Blocked by case task<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410818[]' id='answer-id-1592282' class='answer   answerof-410818 ' value='1592282'   \/><label for='answer-id-1592282' id='answer-label-1592282' class=' answer'><span>Blocked internally and by customer<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410818[]' id='answer-id-1592283' class='answer   answerof-410818 ' value='1592283'   \/><label for='answer-id-1592283' id='answer-label-1592283' class=' answer'><span>Blocked by internally<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-2' style=';'><div id='questionWrap-2'  class='   watupro-question-id-410819'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>2. <\/span>Which of the following are correct for parent\/child synchronization? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_2' value='410819' \/><input type='hidden' id='answerType410819' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410819[]' id='answer-id-1592284' class='answer   answerof-410819 ' value='1592284'   \/><label for='answer-id-1592284' id='answer-label-1592284' class=' answer'><span>Multiple child cases can be managed from a parent case as in Major Issue Management<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410819[]' id='answer-id-1592285' class='answer   answerof-410819 ' value='1592285'   \/><label for='answer-id-1592285' id='answer-label-1592285' class=' answer'><span>The Administrator can choose which fields to synchronize from parent to child cases<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410819[]' id='answer-id-1592286' class='answer   answerof-410819 ' value='1592286'   \/><label for='answer-id-1592286' id='answer-label-1592286' class=' answer'><span>Parent to child cases can be synchronized regardless of which state the case is in<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410819[]' id='answer-id-1592287' class='answer   answerof-410819 ' value='1592287'   \/><label for='answer-id-1592287' id='answer-label-1592287' class=' answer'><span>The property to synchronize parent to child cases is automatically enabled<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-3' style=';'><div id='questionWrap-3'  class='   watupro-question-id-410820'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>3. <\/span>When the channel field on a case form is set to Social where are details of the social media conversations related to the case stored?<\/div><input type='hidden' name='question_id[]' id='qID_3' value='410820' \/><input type='hidden' id='answerType410820' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410820[]' id='answer-id-1592288' class='answer   answerof-410820 ' value='1592288'   \/><label for='answer-id-1592288' id='answer-label-1592288' class=' answer'><span>Social Channels<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410820[]' id='answer-id-1592289' class='answer   answerof-410820 ' value='1592289'   \/><label for='answer-id-1592289' id='answer-label-1592289' class=' answer'><span>Social Profiles<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410820[]' id='answer-id-1592290' class='answer   answerof-410820 ' value='1592290'   \/><label for='answer-id-1592290' id='answer-label-1592290' class=' answer'><span>Social Logs<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410820[]' id='answer-id-1592291' class='answer   answerof-410820 ' value='1592291'   \/><label for='answer-id-1592291' id='answer-label-1592291' class=' answer'><span>Work notes<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410820[]' id='answer-id-1592292' class='answer   answerof-410820 ' value='1592292'   \/><label for='answer-id-1592292' id='answer-label-1592292' class=' answer'><span>Additional comments<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-4' style=';'><div id='questionWrap-4'  class='   watupro-question-id-410821'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>4. <\/span>Once a major case candidate is approved a major case is created. <br \/>\r<br>What then happens to the customer case?<\/div><input type='hidden' name='question_id[]' id='qID_4' value='410821' \/><input type='hidden' id='answerType410821' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410821[]' id='answer-id-1592293' class='answer   answerof-410821 ' value='1592293'   \/><label for='answer-id-1592293' id='answer-label-1592293' class=' answer'><span>The customer case becomes a child case of the major case<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410821[]' id='answer-id-1592294' class='answer   answerof-410821 ' value='1592294'   \/><label for='answer-id-1592294' id='answer-label-1592294' class=' answer'><span>The customer case will be automatically closed<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410821[]' id='answer-id-1592295' class='answer   answerof-410821 ' value='1592295'   \/><label for='answer-id-1592295' id='answer-label-1592295' class=' answer'><span>The customer case becomes the parent case of the major case<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410821[]' id='answer-id-1592296' class='answer   answerof-410821 ' value='1592296'   \/><label for='answer-id-1592296' id='answer-label-1592296' class=' answer'><span>The customer case will automatically be related to a problem<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-5' style=';'><div id='questionWrap-5'  class='   watupro-question-id-410822'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>5. <\/span>What are the types of units used to measure entitlements? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_5' value='410822' \/><input type='hidden' id='answerType410822' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410822[]' id='answer-id-1592297' class='answer   answerof-410822 ' value='1592297'   \/><label for='answer-id-1592297' id='answer-label-1592297' class=' answer'><span>Hours<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410822[]' id='answer-id-1592298' class='answer   answerof-410822 ' value='1592298'   \/><label for='answer-id-1592298' id='answer-label-1592298' class=' answer'><span>Contract<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410822[]' id='answer-id-1592299' class='answer   answerof-410822 ' value='1592299'   \/><label for='answer-id-1592299' id='answer-label-1592299' class=' answer'><span>Cost<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410822[]' id='answer-id-1592300' class='answer   answerof-410822 ' value='1592300'   \/><label for='answer-id-1592300' id='answer-label-1592300' class=' answer'><span>Case<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-6' style=';'><div id='questionWrap-6'  class='   watupro-question-id-410823'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>6. <\/span>Which of the following roles can update a consumer's record? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_6' value='410823' \/><input type='hidden' id='answerType410823' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410823[]' id='answer-id-1592301' class='answer   answerof-410823 ' value='1592301'   \/><label for='answer-id-1592301' id='answer-label-1592301' class=' answer'><span>Consumer Support Agent {sn_customerservice.consumer_agent)<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410823[]' id='answer-id-1592302' class='answer   answerof-410823 ' value='1592302'   \/><label for='answer-id-1592302' id='answer-label-1592302' class=' answer'><span>Customer Service Manager (sn_customerservice_manager)<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410823[]' id='answer-id-1592303' class='answer   answerof-410823 ' value='1592303'   \/><label for='answer-id-1592303' id='answer-label-1592303' class=' answer'><span>Customer Service Agent (sn_customerservice_agent)<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410823[]' id='answer-id-1592304' class='answer   answerof-410823 ' value='1592304'   \/><label for='answer-id-1592304' id='answer-label-1592304' class=' answer'><span>Customer (sn_customerservice.customer)<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-7' style=';'><div id='questionWrap-7'  class='   watupro-question-id-410824'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>7. <\/span>Which of the following statements is correct when the 'Contact Local Time' field is enabled in a case form?<\/div><input type='hidden' name='question_id[]' id='qID_7' value='410824' \/><input type='hidden' id='answerType410824' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410824[]' id='answer-id-1592305' class='answer   answerof-410824 ' value='1592305'   \/><label for='answer-id-1592305' id='answer-label-1592305' class=' answer'><span>The field is not based of the customers profile time zone<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410824[]' id='answer-id-1592306' class='answer   answerof-410824 ' value='1592306'   \/><label for='answer-id-1592306' id='answer-label-1592306' class=' answer'><span>The field is active in the base form<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410824[]' id='answer-id-1592307' class='answer   answerof-410824 ' value='1592307'   \/><label for='answer-id-1592307' id='answer-label-1592307' class=' answer'><span>The field is always based on the system time zone<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410824[]' id='answer-id-1592308' class='answer   answerof-410824 ' value='1592308'   \/><label for='answer-id-1592308' id='answer-label-1592308' class=' answer'><span>Agents can use the field to identify if it is the right time to contact customer<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-8' style=';'><div id='questionWrap-8'  class='   watupro-question-id-410825'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>8. <\/span>Configuration items (CIs) are entities that capture the individual configurations for each product sold to the customer CIs are stored in the configuration management database (CMDB). Assets are specific product instances that are supported for a customer. <br \/>\r<br>Which of the following statements is correct for CIs and assets?<\/div><input type='hidden' name='question_id[]' id='qID_8' value='410825' \/><input type='hidden' id='answerType410825' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410825[]' id='answer-id-1592309' class='answer   answerof-410825 ' value='1592309'   \/><label for='answer-id-1592309' id='answer-label-1592309' class=' answer'><span>The contract and entitlements of an asset dictate whether or not it is stored in the CMDB<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410825[]' id='answer-id-1592310' class='answer   answerof-410825 ' value='1592310'   \/><label for='answer-id-1592310' id='answer-label-1592310' class=' answer'><span>The CMDB only tracks CIs, assets cannot be CIs<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410825[]' id='answer-id-1592311' class='answer   answerof-410825 ' value='1592311'   \/><label for='answer-id-1592311' id='answer-label-1592311' class=' answer'><span>While the CMDB may track some assets as configuration items (CIs) not ALL assets are CIs<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410825[]' id='answer-id-1592312' class='answer   answerof-410825 ' value='1592312'   \/><label for='answer-id-1592312' id='answer-label-1592312' class=' answer'><span>The CMDB tracks all assets as configuration items (CIs)<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-9' style=';'><div id='questionWrap-9'  class='   watupro-question-id-410826'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>9. <\/span>Regarding Account Teams, what is the purpose of marking a role as 'unique'?<\/div><input type='hidden' name='question_id[]' id='qID_9' value='410826' \/><input type='hidden' id='answerType410826' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410826[]' id='answer-id-1592313' class='answer   answerof-410826 ' value='1592313'   \/><label for='answer-id-1592313' id='answer-label-1592313' class=' answer'><span>The role then becomes a child responsibility<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410826[]' id='answer-id-1592314' class='answer   answerof-410826 ' value='1592314'   \/><label for='answer-id-1592314' id='answer-label-1592314' class=' answer'><span>Ensure there is a dedicated account manager for that account<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410826[]' id='answer-id-1592315' class='answer   answerof-410826 ' value='1592315'   \/><label for='answer-id-1592315' id='answer-label-1592315' class=' answer'><span>The role then becomes a parent responsibility<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410826[]' id='answer-id-1592316' class='answer   answerof-410826 ' value='1592316'   \/><label for='answer-id-1592316' id='answer-label-1592316' class=' answer'><span>Prevent the same role being used on different customer accounts<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-10' style=';'><div id='questionWrap-10'  class='   watupro-question-id-410827'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>10. <\/span>Assignment workbench enables customer service managers to assign tasks to agents via configurable criteria known as Matching Rules. <br \/>\r<br>Which out-of-the-box configurable criteria can be used? (Choose three.)<\/div><input type='hidden' name='question_id[]' id='qID_10' value='410827' \/><input type='hidden' id='answerType410827' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410827[]' id='answer-id-1592317' class='answer   answerof-410827 ' value='1592317'   \/><label for='answer-id-1592317' id='answer-label-1592317' class=' answer'><span>Assigned Cases<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410827[]' id='answer-id-1592318' class='answer   answerof-410827 ' value='1592318'   \/><label for='answer-id-1592318' id='answer-label-1592318' class=' answer'><span>Agent Affinity<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410827[]' id='answer-id-1592319' class='answer   answerof-410827 ' value='1592319'   \/><label for='answer-id-1592319' id='answer-label-1592319' class=' answer'><span>Availability Today<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410827[]' id='answer-id-1592320' class='answer   answerof-410827 ' value='1592320'   \/><label for='answer-id-1592320' id='answer-label-1592320' class=' answer'><span>Matching Skills<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410827[]' id='answer-id-1592321' class='answer   answerof-410827 ' value='1592321'   \/><label for='answer-id-1592321' id='answer-label-1592321' class=' answer'><span>Agent History<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-11' style=';'><div id='questionWrap-11'  class='   watupro-question-id-410828'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>11. <\/span>Why does the implementation team need to deliver core functionality to the customer as quickly as possible?<\/div><input type='hidden' name='question_id[]' id='qID_11' value='410828' \/><input type='hidden' id='answerType410828' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410828[]' id='answer-id-1592322' class='answer   answerof-410828 ' value='1592322'   \/><label for='answer-id-1592322' id='answer-label-1592322' class=' answer'><span>To expand the technical reach<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410828[]' id='answer-id-1592323' class='answer   answerof-410828 ' value='1592323'   \/><label for='answer-id-1592323' id='answer-label-1592323' class=' answer'><span>To facilitate the requirement gathering during the workshops<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410828[]' id='answer-id-1592324' class='answer   answerof-410828 ' value='1592324'   \/><label for='answer-id-1592324' id='answer-label-1592324' class=' answer'><span>To complete any complex customizations early enough<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410828[]' id='answer-id-1592325' class='answer   answerof-410828 ' value='1592325'   \/><label for='answer-id-1592325' id='answer-label-1592325' class=' answer'><span>To realize near-term ROI (Return on Investment)<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-12' style=';'><div id='questionWrap-12'  class='   watupro-question-id-410829'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>12. <\/span>What is a household entity?<\/div><input type='hidden' name='question_id[]' id='qID_12' value='410829' \/><input type='hidden' id='answerType410829' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410829[]' id='answer-id-1592326' class='answer   answerof-410829 ' value='1592326'   \/><label for='answer-id-1592326' id='answer-label-1592326' class=' answer'><span>Group of users that usually share a common address and use services as a group<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410829[]' id='answer-id-1592327' class='answer   answerof-410829 ' value='1592327'   \/><label for='answer-id-1592327' id='answer-label-1592327' class=' answer'><span>Group of people that usually share a common address and use services as a group<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410829[]' id='answer-id-1592328' class='answer   answerof-410829 ' value='1592328'   \/><label for='answer-id-1592328' id='answer-label-1592328' class=' answer'><span>Group of customers that usually share a common address and use services as a group<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410829[]' id='answer-id-1592329' class='answer   answerof-410829 ' value='1592329'   \/><label for='answer-id-1592329' id='answer-label-1592329' class=' answer'><span>Group of consumers that usually share a common address and use services as a group<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-13' style=';'><div id='questionWrap-13'  class='   watupro-question-id-410830'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>13. <\/span>What action can be performed by a Partner Admin (sn_customerservice.partner_admin) and NOT by a Partner (sn_customerservice partner) in the Customer Service Portal?<\/div><input type='hidden' name='question_id[]' id='qID_13' value='410830' \/><input type='hidden' id='answerType410830' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410830[]' id='answer-id-1592330' class='answer   answerof-410830 ' value='1592330'   \/><label for='answer-id-1592330' id='answer-label-1592330' class=' answer'><span>Can view assets belonging to their partner accounts<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410830[]' id='answer-id-1592331' class='answer   answerof-410830 ' value='1592331'   \/><label for='answer-id-1592331' id='answer-label-1592331' class=' answer'><span>Can create, view, and edit cases for their partner accounts<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410830[]' id='answer-id-1592332' class='answer   answerof-410830 ' value='1592332'   \/><label for='answer-id-1592332' id='answer-label-1592332' class=' answer'><span>Can resolve cases reported by their partner accounts<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410830[]' id='answer-id-1592333' class='answer   answerof-410830 ' value='1592333'   \/><label for='answer-id-1592333' id='answer-label-1592333' class=' answer'><span>Can create and update contacts for their partner accounts<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-14' style=';'><div id='questionWrap-14'  class='   watupro-question-id-410831'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>14. <\/span>Advanced Work Assignment (AWA) pushes work to qualified agents using work item queues, routing conditions, and assignment criteria that you define. <br \/>\r<br>Which step would ensure the work was allocated to the appropriate agent?<\/div><input type='hidden' name='question_id[]' id='qID_14' value='410831' \/><input type='hidden' id='answerType410831' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410831[]' id='answer-id-1592334' class='answer   answerof-410831 ' value='1592334'   \/><label for='answer-id-1592334' id='answer-label-1592334' class=' answer'><span>Set the Agent Experience (What agents see in their Workspace inbox)<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410831[]' id='answer-id-1592335' class='answer   answerof-410831 ' value='1592335'   \/><label for='answer-id-1592335' id='answer-label-1592335' class=' answer'><span>Define Assignment Rules (How to assign work items)<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410831[]' id='answer-id-1592336' class='answer   answerof-410831 ' value='1592336'   \/><label for='answer-id-1592336' id='answer-label-1592336' class=' answer'><span>Define Work Item Queues (Where to route)<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410831[]' id='answer-id-1592337' class='answer   answerof-410831 ' value='1592337'   \/><label for='answer-id-1592337' id='answer-label-1592337' class=' answer'><span>Configure Service Channels (What to route)<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-15' style=';'><div id='questionWrap-15'  class='   watupro-question-id-410832'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>15. <\/span>From a security perspective, scoping brings several benefits: (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_15' value='410832' \/><input type='hidden' id='answerType410832' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410832[]' id='answer-id-1592338' class='answer   answerof-410832 ' value='1592338'   \/><label for='answer-id-1592338' id='answer-label-1592338' class=' answer'><span>Improves instance security by limiting accessibility to other applications on the instance<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410832[]' id='answer-id-1592339' class='answer   answerof-410832 ' value='1592339'   \/><label for='answer-id-1592339' id='answer-label-1592339' class=' answer'><span>Provides CSM teams the autonomy and control needed to configure and manage the CSM application, but not the CSM Service Portals<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410832[]' id='answer-id-1592340' class='answer   answerof-410832 ' value='1592340'   \/><label for='answer-id-1592340' id='answer-label-1592340' class=' answer'><span>IT can manage and control the pace of the CSM teams because dependencies have been put in place<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410832[]' id='answer-id-1592341' class='answer   answerof-410832 ' value='1592341'   \/><label for='answer-id-1592341' id='answer-label-1592341' class=' answer'><span>The scope holds the records and acts as a container for the desired Customer Service Management Applications<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-16' style=';'><div id='questionWrap-16'  class='   watupro-question-id-410833'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>16. <\/span>Partner admin (sn_customerservice.partner_admin) contacts have access to:<\/div><input type='hidden' name='question_id[]' id='qID_16' value='410833' \/><input type='hidden' id='answerType410833' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410833[]' id='answer-id-1592342' class='answer   answerof-410833 ' value='1592342'   \/><label for='answer-id-1592342' id='answer-label-1592342' class=' answer'><span>Their customer account<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410833[]' id='answer-id-1592343' class='answer   answerof-410833 ' value='1592343'   \/><label for='answer-id-1592343' id='answer-label-1592343' class=' answer'><span>Their partner accounts<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410833[]' id='answer-id-1592344' class='answer   answerof-410833 ' value='1592344'   \/><label for='answer-id-1592344' id='answer-label-1592344' class=' answer'><span>Both<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410833[]' id='answer-id-1592345' class='answer   answerof-410833 ' value='1592345'   \/><label for='answer-id-1592345' id='answer-label-1592345' class=' answer'><span>Neither<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-17' style=';'><div id='questionWrap-17'  class='   watupro-question-id-410834'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>17. <\/span>Which service catalogs are available out-of-the-box in the customer portals? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_17' value='410834' \/><input type='hidden' id='answerType410834' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410834[]' id='answer-id-1592346' class='answer   answerof-410834 ' value='1592346'   \/><label for='answer-id-1592346' id='answer-label-1592346' class=' answer'><span>Partner Service<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410834[]' id='answer-id-1592347' class='answer   answerof-410834 ' value='1592347'   \/><label for='answer-id-1592347' id='answer-label-1592347' class=' answer'><span>Customer Service<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410834[]' id='answer-id-1592348' class='answer   answerof-410834 ' value='1592348'   \/><label for='answer-id-1592348' id='answer-label-1592348' class=' answer'><span>Consumer Service<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410834[]' id='answer-id-1592349' class='answer   answerof-410834 ' value='1592349'   \/><label for='answer-id-1592349' id='answer-label-1592349' class=' answer'><span>Product Service<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-18' style=';'><div id='questionWrap-18'  class='   watupro-question-id-410835'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>18. <\/span>To which entities can Special Handling Notes be applied out of the box?<\/div><input type='hidden' name='question_id[]' id='qID_18' value='410835' \/><input type='hidden' id='answerType410835' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410835[]' id='answer-id-1592350' class='answer   answerof-410835 ' value='1592350'   \/><label for='answer-id-1592350' id='answer-label-1592350' class=' answer'><span>Consumer<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410835[]' id='answer-id-1592351' class='answer   answerof-410835 ' value='1592351'   \/><label for='answer-id-1592351' id='answer-label-1592351' class=' answer'><span>Entitlement<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410835[]' id='answer-id-1592352' class='answer   answerof-410835 ' value='1592352'   \/><label for='answer-id-1592352' id='answer-label-1592352' class=' answer'><span>Sold Product<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-19' style=';'><div id='questionWrap-19'  class='   watupro-question-id-410836'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>19. <\/span>Which capabilities does the integration with Microsoft Outlook add-in offer? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_19' value='410836' \/><input type='hidden' id='answerType410836' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410836[]' id='answer-id-1592353' class='answer   answerof-410836 ' value='1592353'   \/><label for='answer-id-1592353' id='answer-label-1592353' class=' answer'><span>Escalate a case on the add-m panel of Outlook<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410836[]' id='answer-id-1592354' class='answer   answerof-410836 ' value='1592354'   \/><label for='answer-id-1592354' id='answer-label-1592354' class=' answer'><span>Register the sender of an email as contact<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410836[]' id='answer-id-1592355' class='answer   answerof-410836 ' value='1592355'   \/><label for='answer-id-1592355' id='answer-label-1592355' class=' answer'><span>As the Microsoft Outlook user, register yourself as self-contributor<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410836[]' id='answer-id-1592356' class='answer   answerof-410836 ' value='1592356'   \/><label for='answer-id-1592356' id='answer-label-1592356' class=' answer'><span>Create cases using email content in Outlook for the customer contact<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-20' style=';'><div id='questionWrap-20'  class='   watupro-question-id-410837'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>20. <\/span>In the Customer Service Management space what defines the term asset?<\/div><input type='hidden' name='question_id[]' id='qID_20' value='410837' \/><input type='hidden' id='answerType410837' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410837[]' id='answer-id-1592357' class='answer   answerof-410837 ' value='1592357'   \/><label for='answer-id-1592357' id='answer-label-1592357' class=' answer'><span>A physical item<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410837[]' id='answer-id-1592358' class='answer   answerof-410837 ' value='1592358'   \/><label for='answer-id-1592358' id='answer-label-1592358' class=' answer'><span>A specific product instance supported for a customer<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410837[]' id='answer-id-1592359' class='answer   answerof-410837 ' value='1592359'   \/><label for='answer-id-1592359' id='answer-label-1592359' class=' answer'><span>A product that a company supports<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410837[]' id='answer-id-1592360' class='answer   answerof-410837 ' value='1592360'   \/><label for='answer-id-1592360' id='answer-label-1592360' class=' answer'><span>A resource that allows a business service<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div style='display:none' id='question-21'>\n\t<div class='question-content'>\n\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/img\/loading.gif\" width=\"16\" height=\"16\" alt=\"Loading...\" title=\"Loading...\" \/>&nbsp;Loading...\t<\/div>\n<\/div>\n\n<br \/>\n\t\n\t\t\t<div class=\"watupro_buttons flex \" id=\"watuPROButtons10365\" >\n\t\t  <div id=\"prev-question\" style=\"display:none;\"><input type=\"button\" value=\"&lt; 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   \t \n<\/script>\n","protected":false},"excerpt":{"rendered":"<p>The CIS-CSM exam dumps (V15.02) from DumpsBase should be the perfect study guide to help you pass the ServiceNow Certified Implementation Specialist \u2013 Customer Service Management (CIS-CSM) exam successfully. You are recommended to check the quality by reading our free dumps below: CIS-CSM free dumps (Part 1, Q1-Q40) of V15.02 CIS-CSM free dumps (Part 2, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8408,8003],"tags":[9396,19449],"class_list":["post-107031","post","type-post","status-publish","format-standard","hentry","category-certified-implementation-specialist","category-servicenow","tag-cis-csm-exam-dumps","tag-servicenow-cis-csm-exam"],"_links":{"self":[{"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/posts\/107031","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/comments?post=107031"}],"version-history":[{"count":1,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/posts\/107031\/revisions"}],"predecessor-version":[{"id":107032,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/posts\/107031\/revisions\/107032"}],"wp:attachment":[{"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/media?parent=107031"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/categories?post=107031"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/tags?post=107031"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}