{"id":105689,"date":"2025-07-14T07:22:39","date_gmt":"2025-07-14T07:22:39","guid":{"rendered":"https:\/\/www.dumpsbase.com\/freedumps\/?p=105689"},"modified":"2025-08-01T08:25:06","modified_gmt":"2025-08-01T08:25:06","slug":"boost-your-preparation-with-cis-csm-dumps-v15-02-check-the-quality-by-reading-the-cis-csm-free-dumps-part-2-q41-q80","status":"publish","type":"post","link":"https:\/\/www.dumpsbase.com\/freedumps\/boost-your-preparation-with-cis-csm-dumps-v15-02-check-the-quality-by-reading-the-cis-csm-free-dumps-part-2-q41-q80.html","title":{"rendered":"Boost Your Preparation with CIS-CSM Dumps (V15.02): Check the Quality By Reading the CIS-CSM Free Dumps (Part 2, Q41-Q80)"},"content":{"rendered":"<p>To boost your ServiceNow Certified Implementation Specialist &#8211; Customer Service Management (CIS-CSM) Exam preparation, DumpsBase has updated the ServiceNow CIS-CSM dumps to V15.02, offering the latest exam questions and most accurate answers for studying. All these updated questions and answers cover all the important topics required for the ServiceNow Certified Implementation Specialist &#8211; Customer Service Management (CIS-CSM) exam. When testing the <a href=\"https:\/\/www.dumpsbase.com\/freedumps\/servicenow-cis-csm-dumps-updated-you-can-check-the-cis-csm-free-dumps-part-1-q1-q40-of-v15-02-to-verify-the-updated-version.html\"><em><strong>CIS-CSM free dumps (Part 1, Q1-Q40) of V15.02<\/strong><\/em><\/a>, you can find that the latest dumps from DumpsBase help you simulate the actual exam, providing you with valuable practice experience before taking the actual exam. By using the ServiceNow CIS-CSM dumps (V15.02), you can familiarize yourself with the exam format, assess your strengths and weaknesses, and improve your time management skills. Today, you can continue to check the quality by reading more demo questions.<\/p>\n<h2>Below are the ServiceNow <em><span style=\"background-color: #00ffff;\">CIS-CSM free dumps (Part 2, Q41-Q80) of V15.02<\/span><\/em> for checking online:<\/h2>\n<script>\n\t  window.fbAsyncInit = function() {\n\t    FB.init({\n\t      appId            : '622169541470367',\n\t      autoLogAppEvents : true,\n\t      xfbml            : true,\n\t      version          : 'v3.1'\n\t    });\n\t  };\n\t\n\t  (function(d, s, id){\n\t     var js, fjs = d.getElementsByTagName(s)[0];\n\t     if (d.getElementById(id)) {return;}\n\t     js = d.createElement(s); js.id = id;\n\t     js.src = \"https:\/\/connect.facebook.net\/en_US\/sdk.js\";\n\t     fjs.parentNode.insertBefore(js, fjs);\n\t   }(document, 'script', 'facebook-jssdk'));\n\t<\/script><script type=\"text\/javascript\" >\ndocument.addEventListener(\"DOMContentLoaded\", function(event) { \nif(!window.jQuery) alert(\"The important jQuery library is not properly loaded in your site. Your WordPress theme is probably missing the essential wp_head() call. You can switch to another theme and you will see that the plugin works fine and this notice disappears. If you are still not sure what to do you can contact us for help.\");\n});\n<\/script>  \n  \n<div  id=\"watupro_quiz\" class=\"quiz-area single-page-quiz\">\n<p id=\"submittingExam10364\" style=\"display:none;text-align:center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/img\/loading.gif\" width=\"16\" height=\"16\"><\/p>\n\n<div class=\"watupro-exam-description\" id=\"description-quiz-10364\"><\/div>\n\n<form action=\"\" method=\"post\" class=\"quiz-form\" id=\"quiz-10364\"  enctype=\"multipart\/form-data\" >\n<div class='watu-question ' id='question-1' style=';'><div id='questionWrap-1'  class='   watupro-question-id-410778'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>1. <\/span>HOTSPOT <br \/>\r<br>Match the definitions for roles relationships. <br \/>\r<br><br><img decoding=\"async\" width=297 height=418 id=\"\u56fe\u7247 55\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/uploads\/2025\/06\/image001-46.jpg\"><br><\/div><input type='hidden' name='question_id[]' id='qID_1' value='410778' \/><input type='hidden' id='answerType410778' value='textarea'><!-- end question-content--><\/div><div class='question-choices '><p><textarea name='answer-410778[]' id='textarea_q_410778' class='watupro-textarea-medium' rows='5' cols='80'><\/textarea>\n<\/p><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-2' style=';'><div id='questionWrap-2'  class='   watupro-question-id-410779'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>2. <\/span>Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)<\/div><input type='hidden' name='question_id[]' id='qID_2' value='410779' \/><input type='hidden' id='answerType410779' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410779[]' id='answer-id-1592132' class='answer   answerof-410779 ' value='1592132'   \/><label for='answer-id-1592132' id='answer-label-1592132' class=' answer'><span>Manage requests<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410779[]' id='answer-id-1592133' class='answer   answerof-410779 ' value='1592133'   \/><label for='answer-id-1592133' id='answer-label-1592133' class=' answer'><span>Execute assigned tasks<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410779[]' id='answer-id-1592134' class='answer   answerof-410779 ' value='1592134'   \/><label for='answer-id-1592134' id='answer-label-1592134' class=' answer'><span>Close work orders<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410779[]' id='answer-id-1592135' class='answer   answerof-410779 ' value='1592135'   \/><label for='answer-id-1592135' id='answer-label-1592135' class=' answer'><span>Manage cases<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410779[]' id='answer-id-1592136' class='answer   answerof-410779 ' value='1592136'   \/><label for='answer-id-1592136' id='answer-label-1592136' class=' answer'><span>Manage assets<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-3' style=';'><div id='questionWrap-3'  class='   watupro-question-id-410780'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>3. <\/span>Information in the Case Field \u2018Contact\u2019 is copied to which Incident Field?<\/div><input type='hidden' name='question_id[]' id='qID_3' value='410780' \/><input type='hidden' id='answerType410780' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410780[]' id='answer-id-1592137' class='answer   answerof-410780 ' value='1592137'   \/><label for='answer-id-1592137' id='answer-label-1592137' class=' answer'><span>Contact<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410780[]' id='answer-id-1592138' class='answer   answerof-410780 ' value='1592138'   \/><label for='answer-id-1592138' id='answer-label-1592138' class=' answer'><span>User<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410780[]' id='answer-id-1592139' class='answer   answerof-410780 ' value='1592139'   \/><label for='answer-id-1592139' id='answer-label-1592139' class=' answer'><span>Customer<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410780[]' id='answer-id-1592140' class='answer   answerof-410780 ' value='1592140'   \/><label for='answer-id-1592140' id='answer-label-1592140' class=' answer'><span>Caller<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-4' style=';'><div id='questionWrap-4'  class='   watupro-question-id-410781'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>4. <\/span>How many active OpenFrame configurations can you have on an instance?<\/div><input type='hidden' name='question_id[]' id='qID_4' value='410781' \/><input type='hidden' id='answerType410781' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410781[]' id='answer-id-1592141' class='answer   answerof-410781 ' value='1592141'   \/><label for='answer-id-1592141' id='answer-label-1592141' class=' answer'><span>2<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410781[]' id='answer-id-1592142' class='answer   answerof-410781 ' value='1592142'   \/><label for='answer-id-1592142' id='answer-label-1592142' class=' answer'><span>Unlimited<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410781[]' id='answer-id-1592143' class='answer   answerof-410781 ' value='1592143'   \/><label for='answer-id-1592143' id='answer-label-1592143' class=' answer'><span>1<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410781[]' id='answer-id-1592144' class='answer   answerof-410781 ' value='1592144'   \/><label for='answer-id-1592144' id='answer-label-1592144' class=' answer'><span>3<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-5' style=';'><div id='questionWrap-5'  class='   watupro-question-id-410782'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>5. <\/span>What are common types of application record data that are imported during a CSM data migration? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_5' value='410782' \/><input type='hidden' id='answerType410782' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410782[]' id='answer-id-1592145' class='answer   answerof-410782 ' value='1592145'   \/><label for='answer-id-1592145' id='answer-label-1592145' class=' answer'><span>Knowledge Article<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410782[]' id='answer-id-1592146' class='answer   answerof-410782 ' value='1592146'   \/><label for='answer-id-1592146' id='answer-label-1592146' class=' answer'><span>Accounts<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410782[]' id='answer-id-1592147' class='answer   answerof-410782 ' value='1592147'   \/><label for='answer-id-1592147' id='answer-label-1592147' class=' answer'><span>Chat<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410782[]' id='answer-id-1592148' class='answer   answerof-410782 ' value='1592148'   \/><label for='answer-id-1592148' id='answer-label-1592148' class=' answer'><span>Case<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-6' style=';'><div id='questionWrap-6'  class='   watupro-question-id-410783'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>6. <\/span>Which are the key self-service functions of the Customer Support Portal? (Choose three.)<\/div><input type='hidden' name='question_id[]' id='qID_6' value='410783' \/><input type='hidden' id='answerType410783' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410783[]' id='answer-id-1592149' class='answer   answerof-410783 ' value='1592149'   \/><label for='answer-id-1592149' id='answer-label-1592149' class=' answer'><span>Community<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410783[]' id='answer-id-1592150' class='answer   answerof-410783 ' value='1592150'   \/><label for='answer-id-1592150' id='answer-label-1592150' class=' answer'><span>Knowledge Base<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410783[]' id='answer-id-1592151' class='answer   answerof-410783 ' value='1592151'   \/><label for='answer-id-1592151' id='answer-label-1592151' class=' answer'><span>Open An Incident<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410783[]' id='answer-id-1592152' class='answer   answerof-410783 ' value='1592152'   \/><label for='answer-id-1592152' id='answer-label-1592152' class=' answer'><span>Service Catalog<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-7' style=';'><div id='questionWrap-7'  class='   watupro-question-id-410784'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>7. <\/span>Which of the following are channels? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_7' value='410784' \/><input type='hidden' id='answerType410784' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410784[]' id='answer-id-1592153' class='answer   answerof-410784 ' value='1592153'   \/><label for='answer-id-1592153' id='answer-label-1592153' class=' answer'><span>Contacts<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410784[]' id='answer-id-1592154' class='answer   answerof-410784 ' value='1592154'   \/><label for='answer-id-1592154' id='answer-label-1592154' class=' answer'><span>Web<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410784[]' id='answer-id-1592155' class='answer   answerof-410784 ' value='1592155'   \/><label for='answer-id-1592155' id='answer-label-1592155' class=' answer'><span>Chat<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410784[]' id='answer-id-1592156' class='answer   answerof-410784 ' value='1592156'   \/><label for='answer-id-1592156' id='answer-label-1592156' class=' answer'><span>Article<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-8' style=';'><div id='questionWrap-8'  class='   watupro-question-id-410785'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>8. <\/span>Out-of-the-box, the consumer support portal (\/csp) CANNOT be used for which one of the following actions?<\/div><input type='hidden' name='question_id[]' id='qID_8' value='410785' \/><input type='hidden' id='answerType410785' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410785[]' id='answer-id-1592157' class='answer   answerof-410785 ' value='1592157'   \/><label for='answer-id-1592157' id='answer-label-1592157' class=' answer'><span>Open an incident<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410785[]' id='answer-id-1592158' class='answer   answerof-410785 ' value='1592158'   \/><label for='answer-id-1592158' id='answer-label-1592158' class=' answer'><span>Viewing knowledge articles<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410785[]' id='answer-id-1592159' class='answer   answerof-410785 ' value='1592159'   \/><label for='answer-id-1592159' id='answer-label-1592159' class=' answer'><span>Live chat<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410785[]' id='answer-id-1592160' class='answer   answerof-410785 ' value='1592160'   \/><label for='answer-id-1592160' id='answer-label-1592160' class=' answer'><span>Consumer self-registration<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-9' style=';'><div id='questionWrap-9'  class='   watupro-question-id-410786'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>9. <\/span>The Customer Support Portal default configuration provides the following channels to interact with <br \/>\r<br>customers? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_9' value='410786' \/><input type='hidden' id='answerType410786' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410786[]' id='answer-id-1592161' class='answer   answerof-410786 ' value='1592161'   \/><label for='answer-id-1592161' id='answer-label-1592161' class=' answer'><span>Web<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410786[]' id='answer-id-1592162' class='answer   answerof-410786 ' value='1592162'   \/><label for='answer-id-1592162' id='answer-label-1592162' class=' answer'><span>Social<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410786[]' id='answer-id-1592163' class='answer   answerof-410786 ' value='1592163'   \/><label for='answer-id-1592163' id='answer-label-1592163' class=' answer'><span>Chat<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410786[]' id='answer-id-1592164' class='answer   answerof-410786 ' value='1592164'   \/><label for='answer-id-1592164' id='answer-label-1592164' class=' answer'><span>Email<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-10' style=';'><div id='questionWrap-10'  class='   watupro-question-id-410787'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>10. <\/span>HOTSPOT <br \/>\r<br>Match the business rule to its function in the Self-Service Portal. <br \/>\r<br><br><img decoding=\"async\" width=461 height=398 id=\"\u56fe\u7247 62\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/uploads\/2025\/06\/image003-42.jpg\"><br><\/div><input type='hidden' name='question_id[]' id='qID_10' value='410787' \/><input type='hidden' id='answerType410787' value='textarea'><!-- end question-content--><\/div><div class='question-choices '><p><textarea name='answer-410787[]' id='textarea_q_410787' class='watupro-textarea-medium' rows='5' cols='80'><\/textarea>\n<\/p><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-11' style=';'><div id='questionWrap-11'  class='   watupro-question-id-410788'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>11. <\/span>The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.<\/div><input type='hidden' name='question_id[]' id='qID_11' value='410788' \/><input type='hidden' id='answerType410788' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410788[]' id='answer-id-1592166' class='answer   answerof-410788 ' value='1592166'   \/><label for='answer-id-1592166' id='answer-label-1592166' class=' answer'><span>True<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410788[]' id='answer-id-1592167' class='answer   answerof-410788 ' value='1592167'   \/><label for='answer-id-1592167' id='answer-label-1592167' class=' answer'><span>False<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-12' style=';'><div id='questionWrap-12'  class='   watupro-question-id-410789'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>12. <\/span>Read the use case below to determine if the customer service relationship is B2B or B2C. <br \/>\r<br>Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary\u2019s house.<\/div><input type='hidden' name='question_id[]' id='qID_12' value='410789' \/><input type='hidden' id='answerType410789' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410789[]' id='answer-id-1592168' class='answer   answerof-410789 ' value='1592168'   \/><label for='answer-id-1592168' id='answer-label-1592168' class=' answer'><span>B2C<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410789[]' id='answer-id-1592169' class='answer   answerof-410789 ' value='1592169'   \/><label for='answer-id-1592169' id='answer-label-1592169' class=' answer'><span>B2B<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-13' style=';'><div id='questionWrap-13'  class='   watupro-question-id-410790'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>13. <\/span>If the CSM Demo Data Plugin has been installed what are two options either of which will prepare that instance to be used as part of the release path to production? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_13' value='410790' \/><input type='hidden' id='answerType410790' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410790[]' id='answer-id-1592170' class='answer   answerof-410790 ' value='1592170'   \/><label for='answer-id-1592170' id='answer-label-1592170' class=' answer'><span>Zboot the instance<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410790[]' id='answer-id-1592171' class='answer   answerof-410790 ' value='1592171'   \/><label for='answer-id-1592171' id='answer-label-1592171' class=' answer'><span>Disable the Case Interceptor<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410790[]' id='answer-id-1592172' class='answer   answerof-410790 ' value='1592172'   \/><label for='answer-id-1592172' id='answer-label-1592172' class=' answer'><span>Remove the Demo Data via a HI Request<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410790[]' id='answer-id-1592173' class='answer   answerof-410790 ' value='1592173'   \/><label for='answer-id-1592173' id='answer-label-1592173' class=' answer'><span>Clone back to this instance from a valid instance<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-14' style=';'><div id='questionWrap-14'  class='   watupro-question-id-410791'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>14. <\/span>What criteria can be used to determine when a new inbound case should be opened?<\/div><input type='hidden' name='question_id[]' id='qID_14' value='410791' \/><input type='hidden' id='answerType410791' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410791[]' id='answer-id-1592174' class='answer   answerof-410791 ' value='1592174'   \/><label for='answer-id-1592174' id='answer-label-1592174' class=' answer'><span>When a new customer is created<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410791[]' id='answer-id-1592175' class='answer   answerof-410791 ' value='1592175'   \/><label for='answer-id-1592175' id='answer-label-1592175' class=' answer'><span>When an internal problem occurs<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410791[]' id='answer-id-1592176' class='answer   answerof-410791 ' value='1592176'   \/><label for='answer-id-1592176' id='answer-label-1592176' class=' answer'><span>When a customer has a question or issue to resolve<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410791[]' id='answer-id-1592177' class='answer   answerof-410791 ' value='1592177'   \/><label for='answer-id-1592177' id='answer-label-1592177' class=' answer'><span>When we have new marketing material for a customer<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-15' style=';'><div id='questionWrap-15'  class='   watupro-question-id-410792'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>15. <\/span>From a service provider\u2019s perspective, is the following a product or an asset? <br \/>\r<br>A cable modem model that the service provider sells.<\/div><input type='hidden' name='question_id[]' id='qID_15' value='410792' \/><input type='hidden' id='answerType410792' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410792[]' id='answer-id-1592178' class='answer   answerof-410792 ' value='1592178'   \/><label for='answer-id-1592178' id='answer-label-1592178' class=' answer'><span>Product<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410792[]' id='answer-id-1592179' class='answer   answerof-410792 ' value='1592179'   \/><label for='answer-id-1592179' id='answer-label-1592179' class=' answer'><span>Asset<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-16' style=';'><div id='questionWrap-16'  class='   watupro-question-id-410793'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>16. <\/span>Partner admin contacts have access to the data of both their partner accounts and customer accounts.<\/div><input type='hidden' name='question_id[]' id='qID_16' value='410793' \/><input type='hidden' id='answerType410793' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410793[]' id='answer-id-1592180' class='answer   answerof-410793 ' value='1592180'   \/><label for='answer-id-1592180' id='answer-label-1592180' class=' answer'><span>True<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410793[]' id='answer-id-1592181' class='answer   answerof-410793 ' value='1592181'   \/><label for='answer-id-1592181' id='answer-label-1592181' class=' answer'><span>False<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-17' style=';'><div id='questionWrap-17'  class='   watupro-question-id-410794'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>17. <\/span>Which of the following are best practice with regard to data imports? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_17' value='410794' \/><input type='hidden' id='answerType410794' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410794[]' id='answer-id-1592182' class='answer   answerof-410794 ' value='1592182'   \/><label for='answer-id-1592182' id='answer-label-1592182' class=' answer'><span>When importing to multiple instances import to each instance separately.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410794[]' id='answer-id-1592183' class='answer   answerof-410794 ' value='1592183'   \/><label for='answer-id-1592183' id='answer-label-1592183' class=' answer'><span>Use ServiceNow automatic functionality to clean the data after it is in ServiceNow tables rather than in the legacy repository.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410794[]' id='answer-id-1592184' class='answer   answerof-410794 ' value='1592184'   \/><label for='answer-id-1592184' id='answer-label-1592184' class=' answer'><span>Ensure the field data lengths in ServiceNow are adequate for the imported data because ServiceNow does not automatically adjust the length.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410794[]' id='answer-id-1592185' class='answer   answerof-410794 ' value='1592185'   \/><label for='answer-id-1592185' id='answer-label-1592185' class=' answer'><span>Images embedded in Knowledge Articles should be uploaded separately<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-18' style=';'><div id='questionWrap-18'  class='   watupro-question-id-410795'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>18. <\/span>Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.<\/div><input type='hidden' name='question_id[]' id='qID_18' value='410795' \/><input type='hidden' id='answerType410795' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410795[]' id='answer-id-1592186' class='answer   answerof-410795 ' value='1592186'   \/><label for='answer-id-1592186' id='answer-label-1592186' class=' answer'><span>True<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410795[]' id='answer-id-1592187' class='answer   answerof-410795 ' value='1592187'   \/><label for='answer-id-1592187' id='answer-label-1592187' class=' answer'><span>False<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-19' style=';'><div id='questionWrap-19'  class='   watupro-question-id-410796'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>19. <\/span>Configure chat for Agent Workspace so that agents can interact with their customers. <br \/>\r<br>From a chat, agents can:<\/div><input type='hidden' name='question_id[]' id='qID_19' value='410796' \/><input type='hidden' id='answerType410796' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410796[]' id='answer-id-1592188' class='answer   answerof-410796 ' value='1592188'   \/><label for='answer-id-1592188' id='answer-label-1592188' class=' answer'><span>Escalate the chat to virtual agent<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410796[]' id='answer-id-1592189' class='answer   answerof-410796 ' value='1592189'   \/><label for='answer-id-1592189' id='answer-label-1592189' class=' answer'><span>Create a record, such as an incident or a case<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410796[]' id='answer-id-1592190' class='answer   answerof-410796 ' value='1592190'   \/><label for='answer-id-1592190' id='answer-label-1592190' class=' answer'><span>Escalate the chat to another agent<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410796[]' id='answer-id-1592191' class='answer   answerof-410796 ' value='1592191'   \/><label for='answer-id-1592191' id='answer-label-1592191' class=' answer'><span>Respond to questions<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-20' style=';'><div id='questionWrap-20'  class='   watupro-question-id-410797'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>20. <\/span>_____________________ is a role for agents who assists consumers with questions, issues, and problems. This user creates, views, and edits cases and works with consumers to resolve cases. Typically supports a specific set of products across one or more communication channels. An agent can belong to one or more agent groups.<\/div><input type='hidden' name='question_id[]' id='qID_20' value='410797' \/><input type='hidden' id='answerType410797' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410797[]' id='answer-id-1592192' class='answer   answerof-410797 ' value='1592192'   \/><label for='answer-id-1592192' id='answer-label-1592192' class=' answer'><span>Partner [sn_customerservice.partner]<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410797[]' id='answer-id-1592193' class='answer   answerof-410797 ' value='1592193'   \/><label for='answer-id-1592193' id='answer-label-1592193' class=' answer'><span>Agent [sn_customerservice_agent]<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410797[]' id='answer-id-1592194' class='answer   answerof-410797 ' value='1592194'   \/><label for='answer-id-1592194' id='answer-label-1592194' class=' answer'><span>Consumer Agent [sn_customerservice.consumer_agent]<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410797[]' id='answer-id-1592195' class='answer   answerof-410797 ' value='1592195'   \/><label for='answer-id-1592195' id='answer-label-1592195' class=' answer'><span>Agent manager [sn_customerservice_manager]<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410797[]' id='answer-id-1592196' class='answer   answerof-410797 ' value='1592196'   \/><label for='answer-id-1592196' id='answer-label-1592196' class=' answer'><span>Customer case manager [sn_customerservice.customer_case_manager]<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410797[]' id='answer-id-1592197' class='answer   answerof-410797 ' value='1592197'   \/><label for='answer-id-1592197' id='answer-label-1592197' class=' answer'><span>Customer administrator [sn_customerservice.customer_admin]<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-21' style=';'><div id='questionWrap-21'  class='   watupro-question-id-410798'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>21. <\/span>Special handling notes property: Width of the Special Handling Notes pop-up window in pixels, default 500 px.<\/div><input type='hidden' name='question_id[]' id='qID_21' value='410798' \/><input type='hidden' id='answerType410798' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410798[]' id='answer-id-1592198' class='answer   answerof-410798 ' value='1592198'   \/><label for='answer-id-1592198' id='answer-label-1592198' class=' answer'><span>sn_shn.max_num_alerts<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410798[]' id='answer-id-1592199' class='answer   answerof-410798 ' value='1592199'   \/><label for='answer-id-1592199' id='answer-label-1592199' class=' answer'><span>sn_shn.note_preferences<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410798[]' id='answer-id-1592200' class='answer   answerof-410798 ' value='1592200'   \/><label for='answer-id-1592200' id='answer-label-1592200' class=' answer'><span>sn_shn.popup_width<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-22' style=';'><div id='questionWrap-22'  class='   watupro-question-id-410799'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>22. <\/span>Is the Customer Service Social Integration plugin (com.sn_cs_social) activated as part of the Customer Service Management plugin?<\/div><input type='hidden' name='question_id[]' id='qID_22' value='410799' \/><input type='hidden' id='answerType410799' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410799[]' id='answer-id-1592201' class='answer   answerof-410799 ' value='1592201'   \/><label for='answer-id-1592201' id='answer-label-1592201' class=' answer'><span>Maybe<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410799[]' id='answer-id-1592202' class='answer   answerof-410799 ' value='1592202'   \/><label for='answer-id-1592202' id='answer-label-1592202' class=' answer'><span>No<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410799[]' id='answer-id-1592203' class='answer   answerof-410799 ' value='1592203'   \/><label for='answer-id-1592203' id='answer-label-1592203' class=' answer'><span>Yes<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410799[]' id='answer-id-1592204' class='answer   answerof-410799 ' value='1592204'   \/><label for='answer-id-1592204' id='answer-label-1592204' class=' answer'><span>I don't know<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-23' style=';'><div id='questionWrap-23'  class='   watupro-question-id-410800'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>23. <\/span>True\/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent Workspace.<\/div><input type='hidden' name='question_id[]' id='qID_23' value='410800' \/><input type='hidden' id='answerType410800' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410800[]' id='answer-id-1592205' class='answer   answerof-410800 ' value='1592205'   \/><label for='answer-id-1592205' id='answer-label-1592205' class=' answer'><span>False<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410800[]' id='answer-id-1592206' class='answer   answerof-410800 ' value='1592206'   \/><label for='answer-id-1592206' id='answer-label-1592206' class=' answer'><span>True<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-24' style=';'><div id='questionWrap-24'  class='   watupro-question-id-410801'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>24. <\/span>________________ is a role for managing all of the cases in an account and any related child accounts.<\/div><input type='hidden' name='question_id[]' id='qID_24' value='410801' \/><input type='hidden' id='answerType410801' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410801[]' id='answer-id-1592207' class='answer   answerof-410801 ' value='1592207'   \/><label for='answer-id-1592207' id='answer-label-1592207' class=' answer'><span>Partner administrator [sn_customerservice.partner_admin]<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410801[]' id='answer-id-1592208' class='answer   answerof-410801 ' value='1592208'   \/><label for='answer-id-1592208' id='answer-label-1592208' class=' answer'><span>Consumer [sn_customerservice.consumer]<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410801[]' id='answer-id-1592209' class='answer   answerof-410801 ' value='1592209'   \/><label for='answer-id-1592209' id='answer-label-1592209' class=' answer'><span>Customer [sn_customerservice.customer]<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410801[]' id='answer-id-1592210' class='answer   answerof-410801 ' value='1592210'   \/><label for='answer-id-1592210' id='answer-label-1592210' class=' answer'><span>Partner [sn_customerservice.partner]<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410801[]' id='answer-id-1592211' class='answer   answerof-410801 ' value='1592211'   \/><label for='answer-id-1592211' id='answer-label-1592211' class=' answer'><span>Customer case manager [sn_customerservice.customer_case_manager]<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410801[]' id='answer-id-1592212' class='answer   answerof-410801 ' value='1592212'   \/><label for='answer-id-1592212' id='answer-label-1592212' class=' answer'><span>Customer administrator [sn_customerservice.customer_admin]<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-25' style=';'><div id='questionWrap-25'  class='   watupro-question-id-410802'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>25. <\/span>Entitlements specify the level of service provided to customers.<\/div><input type='hidden' name='question_id[]' id='qID_25' value='410802' \/><input type='hidden' id='answerType410802' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410802[]' id='answer-id-1592213' class='answer   answerof-410802 ' value='1592213'   \/><label for='answer-id-1592213' id='answer-label-1592213' class=' answer'><span>False<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410802[]' id='answer-id-1592214' class='answer   answerof-410802 ' value='1592214'   \/><label for='answer-id-1592214' id='answer-label-1592214' class=' answer'><span>True<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-26' style=';'><div id='questionWrap-26'  class='   watupro-question-id-410803'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>26. <\/span>What is the purpose of the Guided Decisions capability?<\/div><input type='hidden' name='question_id[]' id='qID_26' value='410803' \/><input type='hidden' id='answerType410803' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410803[]' id='answer-id-1592215' class='answer   answerof-410803 ' value='1592215'   \/><label for='answer-id-1592215' id='answer-label-1592215' class=' answer'><span>Provide agents with an escalation guide<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410803[]' id='answer-id-1592216' class='answer   answerof-410803 ' value='1592216'   \/><label for='answer-id-1592216' id='answer-label-1592216' class=' answer'><span>Guide agents through account management<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410803[]' id='answer-id-1592217' class='answer   answerof-410803 ' value='1592217'   \/><label for='answer-id-1592217' id='answer-label-1592217' class=' answer'><span>Dynamically guide agents to help resolve complex cases<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410803[]' id='answer-id-1592218' class='answer   answerof-410803 ' value='1592218'   \/><label for='answer-id-1592218' id='answer-label-1592218' class=' answer'><span>Provide agents with a knowledge guide<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-27' style=';'><div id='questionWrap-27'  class='   watupro-question-id-410804'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>27. <\/span>Which feature enables you to quickly identify high-priority tasks based on multiple dimensions, not just by a single field value like priority?<\/div><input type='hidden' name='question_id[]' id='qID_27' value='410804' \/><input type='hidden' id='answerType410804' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410804[]' id='answer-id-1592219' class='answer   answerof-410804 ' value='1592219'   \/><label for='answer-id-1592219' id='answer-label-1592219' class=' answer'><span>Case Performance<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410804[]' id='answer-id-1592220' class='answer   answerof-410804 ' value='1592220'   \/><label for='answer-id-1592220' id='answer-label-1592220' class=' answer'><span>Case Analytics<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410804[]' id='answer-id-1592221' class='answer   answerof-410804 ' value='1592221'   \/><label for='answer-id-1592221' id='answer-label-1592221' class=' answer'><span>Case Digest<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410804[]' id='answer-id-1592222' class='answer   answerof-410804 ' value='1592222'   \/><label for='answer-id-1592222' id='answer-label-1592222' class=' answer'><span>Case Spotlight<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-28' style=';'><div id='questionWrap-28'  class='   watupro-question-id-410805'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>28. <\/span>During which Now Create stage are workshops conducted?<\/div><input type='hidden' name='question_id[]' id='qID_28' value='410805' \/><input type='hidden' id='answerType410805' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410805[]' id='answer-id-1592223' class='answer   answerof-410805 ' value='1592223'   \/><label for='answer-id-1592223' id='answer-label-1592223' class=' answer'><span>Execute<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410805[]' id='answer-id-1592224' class='answer   answerof-410805 ' value='1592224'   \/><label for='answer-id-1592224' id='answer-label-1592224' class=' answer'><span>Initiate<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410805[]' id='answer-id-1592225' class='answer   answerof-410805 ' value='1592225'   \/><label for='answer-id-1592225' id='answer-label-1592225' class=' answer'><span>Deliver<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410805[]' id='answer-id-1592226' class='answer   answerof-410805 ' value='1592226'   \/><label for='answer-id-1592226' id='answer-label-1592226' class=' answer'><span>Plan<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410805[]' id='answer-id-1592227' class='answer   answerof-410805 ' value='1592227'   \/><label for='answer-id-1592227' id='answer-label-1592227' class=' answer'><span>Close<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-29' style=';'><div id='questionWrap-29'  class='   watupro-question-id-410806'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>29. <\/span>Which application must be activated to enable customers to check in on-line for future appointments?<\/div><input type='hidden' name='question_id[]' id='qID_29' value='410806' \/><input type='hidden' id='answerType410806' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410806[]' id='answer-id-1592228' class='answer   answerof-410806 ' value='1592228'   \/><label for='answer-id-1592228' id='answer-label-1592228' class=' answer'><span>Business Location<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410806[]' id='answer-id-1592229' class='answer   answerof-410806 ' value='1592229'   \/><label for='answer-id-1592229' id='answer-label-1592229' class=' answer'><span>Walk-Up Experience<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410806[]' id='answer-id-1592230' class='answer   answerof-410806 ' value='1592230'   \/><label for='answer-id-1592230' id='answer-label-1592230' class=' answer'><span>Field Service Management<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410806[]' id='answer-id-1592231' class='answer   answerof-410806 ' value='1592231'   \/><label for='answer-id-1592231' id='answer-label-1592231' class=' answer'><span>Service Organization<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-30' style=';'><div id='questionWrap-30'  class='   watupro-question-id-410807'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>30. <\/span>What are some of the influencing factors that will help determine the type of customer support desk structure required? (Choose four.)<\/div><input type='hidden' name='question_id[]' id='qID_30' value='410807' \/><input type='hidden' id='answerType410807' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410807[]' id='answer-id-1592232' class='answer   answerof-410807 ' value='1592232'   \/><label for='answer-id-1592232' id='answer-label-1592232' class=' answer'><span>Knowledge and skills required for agents<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410807[]' id='answer-id-1592233' class='answer   answerof-410807 ' value='1592233'   \/><label for='answer-id-1592233' id='answer-label-1592233' class=' answer'><span>Geographical location of customer<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410807[]' id='answer-id-1592234' class='answer   answerof-410807 ' value='1592234'   \/><label for='answer-id-1592234' id='answer-label-1592234' class=' answer'><span>Languages spoken by agents<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410807[]' id='answer-id-1592235' class='answer   answerof-410807 ' value='1592235'   \/><label for='answer-id-1592235' id='answer-label-1592235' class=' answer'><span>Number and type of support tools available<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410807[]' id='answer-id-1592236' class='answer   answerof-410807 ' value='1592236'   \/><label for='answer-id-1592236' id='answer-label-1592236' class=' answer'><span>Number of customer service portals used<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410807[]' id='answer-id-1592237' class='answer   answerof-410807 ' value='1592237'   \/><label for='answer-id-1592237' id='answer-label-1592237' class=' answer'><span>Number of agents required<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-31' style=';'><div id='questionWrap-31'  class='   watupro-question-id-410808'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>31. <\/span>What is the default value in the Channel field when a new case is opened by a customer in the Service Catalog, using the Customer Service Portal?<\/div><input type='hidden' name='question_id[]' id='qID_31' value='410808' \/><input type='hidden' id='answerType410808' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410808[]' id='answer-id-1592238' class='answer   answerof-410808 ' value='1592238'   \/><label for='answer-id-1592238' id='answer-label-1592238' class=' answer'><span>Web<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410808[]' id='answer-id-1592239' class='answer   answerof-410808 ' value='1592239'   \/><label for='answer-id-1592239' id='answer-label-1592239' class=' answer'><span>Catalog<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410808[]' id='answer-id-1592240' class='answer   answerof-410808 ' value='1592240'   \/><label for='answer-id-1592240' id='answer-label-1592240' class=' answer'><span>Portal<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410808[]' id='answer-id-1592241' class='answer   answerof-410808 ' value='1592241'   \/><label for='answer-id-1592241' id='answer-label-1592241' class=' answer'><span>Virtual Agent<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-32' style=';'><div id='questionWrap-32'  class='   watupro-question-id-410809'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>32. <\/span>When activating the Customer Service Management Demo Data plugin, which case type is available besides product case?<\/div><input type='hidden' name='question_id[]' id='qID_32' value='410809' \/><input type='hidden' id='answerType410809' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410809[]' id='answer-id-1592242' class='answer   answerof-410809 ' value='1592242'   \/><label for='answer-id-1592242' id='answer-label-1592242' class=' answer'><span>Order<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410809[]' id='answer-id-1592243' class='answer   answerof-410809 ' value='1592243'   \/><label for='answer-id-1592243' id='answer-label-1592243' class=' answer'><span>Contract<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410809[]' id='answer-id-1592244' class='answer   answerof-410809 ' value='1592244'   \/><label for='answer-id-1592244' id='answer-label-1592244' class=' answer'><span>FAQ<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410809[]' id='answer-id-1592245' class='answer   answerof-410809 ' value='1592245'   \/><label for='answer-id-1592245' id='answer-label-1592245' class=' answer'><span>Monitoring<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410809[]' id='answer-id-1592246' class='answer   answerof-410809 ' value='1592246'   \/><label for='answer-id-1592246' id='answer-label-1592246' class=' answer'><span>Request<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410809[]' id='answer-id-1592247' class='answer   answerof-410809 ' value='1592247'   \/><label for='answer-id-1592247' id='answer-label-1592247' class=' answer'><span>Billing<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-33' style=';'><div id='questionWrap-33'  class='   watupro-question-id-410810'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>33. <\/span>What\u2019s the purpose of the Deactivate Special Handling Notes Scheduled Job?<\/div><input type='hidden' name='question_id[]' id='qID_33' value='410810' \/><input type='hidden' id='answerType410810' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410810[]' id='answer-id-1592248' class='answer   answerof-410810 ' value='1592248'   \/><label for='answer-id-1592248' id='answer-label-1592248' class=' answer'><span>Runs at the end of the month and deactivates all Special Handling notes more than 30 days old<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410810[]' id='answer-id-1592249' class='answer   answerof-410810 ' value='1592249'   \/><label for='answer-id-1592249' id='answer-label-1592249' class=' answer'><span>Runs weekly and must have the Active checkbox unchecked in order for Special Handling notes to be deleted by the end of the week<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410810[]' id='answer-id-1592250' class='answer   answerof-410810 ' value='1592250'   \/><label for='answer-id-1592250' id='answer-label-1592250' class=' answer'><span>Runs on demand by the System Admin who must set specific weekly schedules and set only those that are priority 1-critical to be deactivated<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410810[]' id='answer-id-1592251' class='answer   answerof-410810 ' value='1592251'   \/><label for='answer-id-1592251' id='answer-label-1592251' class=' answer'><span>Runs daily at midnight, checks all active alerts and sets the status to Expired for those that have reached their expiration dates<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-34' style=';'><div id='questionWrap-34'  class='   watupro-question-id-410811'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>34. <\/span>What does the Agent Whisper function do?<\/div><input type='hidden' name='question_id[]' id='qID_34' value='410811' \/><input type='hidden' id='answerType410811' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410811[]' id='answer-id-1592252' class='answer   answerof-410811 ' value='1592252'   \/><label for='answer-id-1592252' id='answer-label-1592252' class=' answer'><span>Lets agents and chat supervisors have a conversation without the requester knowing<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410811[]' id='answer-id-1592253' class='answer   answerof-410811 ' value='1592253'   \/><label for='answer-id-1592253' id='answer-label-1592253' class=' answer'><span>Lets the chat supervisors have a conversation with the requester without the agent knowing<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410811[]' id='answer-id-1592254' class='answer   answerof-410811 ' value='1592254'   \/><label for='answer-id-1592254' id='answer-label-1592254' class=' answer'><span>Lets agents have chat conversations with other agents without the requester knowing<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410811[]' id='answer-id-1592255' class='answer   answerof-410811 ' value='1592255'   \/><label for='answer-id-1592255' id='answer-label-1592255' class=' answer'><span>Lets agents and requesters have a conversation without the chat supervisor knowing<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-35' style=';'><div id='questionWrap-35'  class='   watupro-question-id-410812'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>35. <\/span>Upon self-registration through the Consumer Service Portal, a record is created in: (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_35' value='410812' \/><input type='hidden' id='answerType410812' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410812[]' id='answer-id-1592256' class='answer   answerof-410812 ' value='1592256'   \/><label for='answer-id-1592256' id='answer-label-1592256' class=' answer'><span>Contact (customer_contact)<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410812[]' id='answer-id-1592257' class='answer   answerof-410812 ' value='1592257'   \/><label for='answer-id-1592257' id='answer-label-1592257' class=' answer'><span>Consumer User (csm_consumer-user)<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410812[]' id='answer-id-1592258' class='answer   answerof-410812 ' value='1592258'   \/><label for='answer-id-1592258' id='answer-label-1592258' class=' answer'><span>Consumer (csm_consumer)<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410812[]' id='answer-id-1592259' class='answer   answerof-410812 ' value='1592259'   \/><label for='answer-id-1592259' id='answer-label-1592259' class=' answer'><span>CSM User (csm_user)<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-36' style=';'><div id='questionWrap-36'  class='   watupro-question-id-410813'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>36. <\/span>Who can create a customer service case from a community discussion? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_36' value='410813' \/><input type='hidden' id='answerType410813' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410813[]' id='answer-id-1592260' class='answer   answerof-410813 ' value='1592260'   \/><label for='answer-id-1592260' id='answer-label-1592260' class=' answer'><span>Customer service agent (sn_customerservice_agent)<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410813[]' id='answer-id-1592261' class='answer   answerof-410813 ' value='1592261'   \/><label for='answer-id-1592261' id='answer-label-1592261' class=' answer'><span>Proxy case creator (sn_customerservice.proxy_case_creator)<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410813[]' id='answer-id-1592262' class='answer   answerof-410813 ' value='1592262'   \/><label for='answer-id-1592262' id='answer-label-1592262' class=' answer'><span>Partner (sn_customerservice.partner)<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410813[]' id='answer-id-1592263' class='answer   answerof-410813 ' value='1592263'   \/><label for='answer-id-1592263' id='answer-label-1592263' class=' answer'><span>Case Viewer (sn_customerservice.case_viewer)<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-37' style=';'><div id='questionWrap-37'  class='   watupro-question-id-410814'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>37. <\/span>Which CSM Configurable Workspace feature enables agents to quickly view records in the contextual <br \/>\r<br>side panel without switching tabs?<\/div><input type='hidden' name='question_id[]' id='qID_37' value='410814' \/><input type='hidden' id='answerType410814' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410814[]' id='answer-id-1592264' class='answer   answerof-410814 ' value='1592264'   \/><label for='answer-id-1592264' id='answer-label-1592264' class=' answer'><span>Contextual Search<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410814[]' id='answer-id-1592265' class='answer   answerof-410814 ' value='1592265'   \/><label for='answer-id-1592265' id='answer-label-1592265' class=' answer'><span>Agent Assist<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410814[]' id='answer-id-1592266' class='answer   answerof-410814 ' value='1592266'   \/><label for='answer-id-1592266' id='answer-label-1592266' class=' answer'><span>Dynamic Related Records<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410814[]' id='answer-id-1592267' class='answer   answerof-410814 ' value='1592267'   \/><label for='answer-id-1592267' id='answer-label-1592267' class=' answer'><span>Record Information<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-38' style=';'><div id='questionWrap-38'  class='   watupro-question-id-410815'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>38. <\/span>With the Auto Close Resolved Cases flow enabled, and using its default settings, when will a reminder be sent to a non-responsive customer?<\/div><input type='hidden' name='question_id[]' id='qID_38' value='410815' \/><input type='hidden' id='answerType410815' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410815[]' id='answer-id-1592268' class='answer   answerof-410815 ' value='1592268'   \/><label for='answer-id-1592268' id='answer-label-1592268' class=' answer'><span>After 3 days<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410815[]' id='answer-id-1592269' class='answer   answerof-410815 ' value='1592269'   \/><label for='answer-id-1592269' id='answer-label-1592269' class=' answer'><span>After 5 days<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410815[]' id='answer-id-1592270' class='answer   answerof-410815 ' value='1592270'   \/><label for='answer-id-1592270' id='answer-label-1592270' class=' answer'><span>After 1 day<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410815[]' id='answer-id-1592271' class='answer   answerof-410815 ' value='1592271'   \/><label for='answer-id-1592271' id='answer-label-1592271' class=' answer'><span>After 7 days<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-39' style=';'><div id='questionWrap-39'  class='   watupro-question-id-410816'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>39. <\/span>The self-registration feature enables new customer contacts to submit registration requests from the customer portal. <br \/>\r<br>Which role is responsible for creating the unique registration code for each account?<\/div><input type='hidden' name='question_id[]' id='qID_39' value='410816' \/><input type='hidden' id='answerType410816' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410816[]' id='answer-id-1592272' class='answer   answerof-410816 ' value='1592272'   \/><label for='answer-id-1592272' id='answer-label-1592272' class=' answer'><span>Customer Service Manager (sn_customerservice_manager)<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410816[]' id='answer-id-1592273' class='answer   answerof-410816 ' value='1592273'   \/><label for='answer-id-1592273' id='answer-label-1592273' class=' answer'><span>System administrator (admin)<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410816[]' id='answer-id-1592274' class='answer   answerof-410816 ' value='1592274'   \/><label for='answer-id-1592274' id='answer-label-1592274' class=' answer'><span>Service organization administrator (sn_customerservice.service_organization_admin)<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410816[]' id='answer-id-1592275' class='answer   answerof-410816 ' value='1592275'   \/><label for='answer-id-1592275' id='answer-label-1592275' class=' answer'><span>Customer admin (sn_customerservice.customer_admin)<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-40' style=';'><div id='questionWrap-40'  class='   watupro-question-id-410817'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>40. <\/span>What action is required to enable agents to create an incident record for a case?<\/div><input type='hidden' name='question_id[]' id='qID_40' value='410817' \/><input type='hidden' id='answerType410817' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410817[]' id='answer-id-1592276' class='answer   answerof-410817 ' value='1592276'   \/><label for='answer-id-1592276' id='answer-label-1592276' class=' answer'><span>They must be assigned with the read role for incident<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410817[]' id='answer-id-1592277' class='answer   answerof-410817 ' value='1592277'   \/><label for='answer-id-1592277' id='answer-label-1592277' class=' answer'><span>They must be assigned with the itil role<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410817[]' id='answer-id-1592278' class='answer   answerof-410817 ' value='1592278'   \/><label for='answer-id-1592278' id='answer-label-1592278' class=' answer'><span>They must be assigned with the snc_intemal role<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410817[]' id='answer-id-1592279' class='answer   answerof-410817 ' value='1592279'   \/><label for='answer-id-1592279' id='answer-label-1592279' class=' answer'><span>They must be assigned with the sn_customerservice.itsm_contributor role<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div style='display:none' id='question-41'>\n\t<div class='question-content'>\n\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/img\/loading.gif\" width=\"16\" height=\"16\" alt=\"Loading...\" title=\"Loading...\" \/>&nbsp;Loading...\t<\/div>\n<\/div>\n\n<br \/>\n\t\n\t\t\t<div class=\"watupro_buttons flex \" id=\"watuPROButtons10364\" >\n\t\t  <div id=\"prev-question\" style=\"display:none;\"><input type=\"button\" value=\"&lt; Previous\" onclick=\"WatuPRO.nextQuestion(event, 'previous');\"\/><\/div>\t\t  \t\t  \t\t   \n\t\t   \t  \t\t<div><input type=\"button\" name=\"action\" class=\"watupro-submit-button\" onclick=\"WatuPRO.submitResult(event)\" id=\"action-button\" value=\"View Results\"  \/>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\n\t<input type=\"hidden\" name=\"quiz_id\" value=\"10364\" id=\"watuPROExamID\"\/>\n\t<input type=\"hidden\" name=\"start_time\" id=\"startTime\" value=\"2026-05-02 21:05:26\" \/>\n\t<input type=\"hidden\" name=\"start_timestamp\" id=\"startTimeStamp\" value=\"1777755926\" \/>\n\t<input type=\"hidden\" name=\"question_ids\" value=\"\" \/>\n\t<input type=\"hidden\" name=\"watupro_questions\" value=\"410778:1592131 | 410779:1592132,1592133,1592134,1592135,1592136 | 410780:1592137,1592138,1592139,1592140 | 410781:1592141,1592142,1592143,1592144 | 410782:1592145,1592146,1592147,1592148 | 410783:1592149,1592150,1592151,1592152 | 410784:1592153,1592154,1592155,1592156 | 410785:1592157,1592158,1592159,1592160 | 410786:1592161,1592162,1592163,1592164 | 410787:1592165 | 410788:1592166,1592167 | 410789:1592168,1592169 | 410790:1592170,1592171,1592172,1592173 | 410791:1592174,1592175,1592176,1592177 | 410792:1592178,1592179 | 410793:1592180,1592181 | 410794:1592182,1592183,1592184,1592185 | 410795:1592186,1592187 | 410796:1592188,1592189,1592190,1592191 | 410797:1592192,1592193,1592194,1592195,1592196,1592197 | 410798:1592198,1592199,1592200 | 410799:1592201,1592202,1592203,1592204 | 410800:1592205,1592206 | 410801:1592207,1592208,1592209,1592210,1592211,1592212 | 410802:1592213,1592214 | 410803:1592215,1592216,1592217,1592218 | 410804:1592219,1592220,1592221,1592222 | 410805:1592223,1592224,1592225,1592226,1592227 | 410806:1592228,1592229,1592230,1592231 | 410807:1592232,1592233,1592234,1592235,1592236,1592237 | 410808:1592238,1592239,1592240,1592241 | 410809:1592242,1592243,1592244,1592245,1592246,1592247 | 410810:1592248,1592249,1592250,1592251 | 410811:1592252,1592253,1592254,1592255 | 410812:1592256,1592257,1592258,1592259 | 410813:1592260,1592261,1592262,1592263 | 410814:1592264,1592265,1592266,1592267 | 410815:1592268,1592269,1592270,1592271 | 410816:1592272,1592273,1592274,1592275 | 410817:1592276,1592277,1592278,1592279\" \/>\n\t<input type=\"hidden\" name=\"no_ajax\" value=\"0\">\t\t\t<\/form>\n\t<p>&nbsp;<\/p>\n<\/div>\n\n<script type=\"text\/javascript\">\n\/\/jQuery(document).ready(function(){\ndocument.addEventListener(\"DOMContentLoaded\", function(event) { \t\nvar question_ids = \"410778,410779,410780,410781,410782,410783,410784,410785,410786,410787,410788,410789,410790,410791,410792,410793,410794,410795,410796,410797,410798,410799,410800,410801,410802,410803,410804,410805,410806,410807,410808,410809,410810,410811,410812,410813,410814,410815,410816,410817\";\nWatuPROSettings[10364] = {};\nWatuPRO.qArr = question_ids.split(',');\nWatuPRO.exam_id = 10364;\t    \nWatuPRO.post_id = 105689;\nWatuPRO.store_progress = 0;\nWatuPRO.curCatPage = 1;\nWatuPRO.requiredIDs=\"0\".split(\",\");\nWatuPRO.hAppID = \"0.51711400 1777755926\";\nvar url = \"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/show_exam.php\";\nWatuPRO.examMode = 1;\nWatuPRO.siteURL=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-admin\/admin-ajax.php\";\nWatuPRO.emailIsNotRequired = 0;\nWatuPROIntel.init(10364);\nWatuPRO.inCategoryPages=1;});    \t \n<\/script>\n<p>&nbsp;<\/p>\n<h3>Continue to check the <a href=\"https:\/\/www.dumpsbase.com\/freedumps\/servicenow-cis-csm-free-dumps-part-3-q81-q100-are-online-to-check-the-quality-the-cis-csm-dumps-v15-02-are-perfect-for-your-preparation.html\"><span style=\"background-color: #00ff00;\"><em>CIS-CSM free dumps (Part 3, Q81-Q100)<\/em><\/span><\/a> to verify the V15.02.<\/h3>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>To boost your ServiceNow Certified Implementation Specialist &#8211; Customer Service Management (CIS-CSM) Exam preparation, DumpsBase has updated the ServiceNow CIS-CSM dumps to V15.02, offering the latest exam questions and most accurate answers for studying. All these updated questions and answers cover all the important topics required for the ServiceNow Certified Implementation Specialist &#8211; Customer Service [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8408,8003],"tags":[9392,19312],"class_list":["post-105689","post","type-post","status-publish","format-standard","hentry","category-certified-implementation-specialist","category-servicenow","tag-cis-csm-free-dumps","tag-servicenow-cis-csm-dumps"],"_links":{"self":[{"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/posts\/105689","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/comments?post=105689"}],"version-history":[{"count":4,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/posts\/105689\/revisions"}],"predecessor-version":[{"id":107035,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/posts\/105689\/revisions\/107035"}],"wp:attachment":[{"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/media?parent=105689"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/categories?post=105689"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/tags?post=105689"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}