{"id":105088,"date":"2025-06-27T06:07:26","date_gmt":"2025-06-27T06:07:26","guid":{"rendered":"https:\/\/www.dumpsbase.com\/freedumps\/?p=105088"},"modified":"2025-07-14T07:23:58","modified_gmt":"2025-07-14T07:23:58","slug":"servicenow-cis-csm-dumps-updated-you-can-check-the-cis-csm-free-dumps-part-1-q1-q40-of-v15-02-to-verify-the-updated-version","status":"publish","type":"post","link":"https:\/\/www.dumpsbase.com\/freedumps\/servicenow-cis-csm-dumps-updated-you-can-check-the-cis-csm-free-dumps-part-1-q1-q40-of-v15-02-to-verify-the-updated-version.html","title":{"rendered":"ServiceNow CIS-CSM Dumps Updated: You Can Check the CIS-CSM Free Dumps (Part 1, Q1-Q40) of V15.02 to verify the Updated Version"},"content":{"rendered":"<p>The ServiceNow CIS-CSM dumps (V15.02) are the most updated version, which becomes your most dependable tool to prepare for the Specialist &#8211; Customer Service Management Exam. We have collected 257 practice exam questions and answers in V15.02, enabling you to practice efficiently, in contrast to conventional methods that necessitate a significant amount of time. The most recent ServiceNow CIS-CSM dumps (V15.02) are not only comprehensive and accurate but also exhaustively verified by seasoned industry professionals. Download the most recent CIS-CSM exam dumps today to prepare thoughtfully, save time, and enrich your IT career. Before downloading, you can read the CIS-CSM free dumps (Part 1, Q1-Q40) first.<\/p>\n<h2>Below are the ServiceNow <em><span style=\"background-color: #00ff00;\">CIS-CSM free dumps (Part 1, Q1-Q40)<\/span><\/em> for reading:<\/h2>\n<script>\n\t  window.fbAsyncInit = function() {\n\t    FB.init({\n\t      appId            : '622169541470367',\n\t      autoLogAppEvents : true,\n\t      xfbml            : true,\n\t      version          : 'v3.1'\n\t    });\n\t  };\n\t\n\t  (function(d, s, id){\n\t     var js, fjs = d.getElementsByTagName(s)[0];\n\t     if (d.getElementById(id)) {return;}\n\t     js = d.createElement(s); js.id = id;\n\t     js.src = \"https:\/\/connect.facebook.net\/en_US\/sdk.js\";\n\t     fjs.parentNode.insertBefore(js, fjs);\n\t   }(document, 'script', 'facebook-jssdk'));\n\t<\/script><script type=\"text\/javascript\" >\ndocument.addEventListener(\"DOMContentLoaded\", function(event) { \nif(!window.jQuery) alert(\"The important jQuery library is not properly loaded in your site. Your WordPress theme is probably missing the essential wp_head() call. You can switch to another theme and you will see that the plugin works fine and this notice disappears. If you are still not sure what to do you can contact us for help.\");\n});\n<\/script>  \n  \n<div  id=\"watupro_quiz\" class=\"quiz-area single-page-quiz\">\n<p id=\"submittingExam10363\" style=\"display:none;text-align:center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/img\/loading.gif\" width=\"16\" height=\"16\"><\/p>\n\n<div class=\"watupro-exam-description\" id=\"description-quiz-10363\"><\/div>\n\n<form action=\"\" method=\"post\" class=\"quiz-form\" id=\"quiz-10363\"  enctype=\"multipart\/form-data\" >\n<div class='watu-question ' id='question-1' style=';'><div id='questionWrap-1'  class='   watupro-question-id-410738'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>1. <\/span>Agents and managers cannot create knowledge articles from Community questions.<\/div><input type='hidden' name='question_id[]' id='qID_1' value='410738' \/><input type='hidden' id='answerType410738' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410738[]' id='answer-id-1591969' class='answer   answerof-410738 ' value='1591969'   \/><label for='answer-id-1591969' id='answer-label-1591969' class=' answer'><span>True<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410738[]' id='answer-id-1591970' class='answer   answerof-410738 ' value='1591970'   \/><label for='answer-id-1591970' id='answer-label-1591970' class=' answer'><span>False<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-2' style=';'><div id='questionWrap-2'  class='   watupro-question-id-410739'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>2. <\/span>Information about a customer\u2019s service contract is found in Knowledge.<\/div><input type='hidden' name='question_id[]' id='qID_2' value='410739' \/><input type='hidden' id='answerType410739' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410739[]' id='answer-id-1591971' class='answer   answerof-410739 ' value='1591971'   \/><label for='answer-id-1591971' id='answer-label-1591971' class=' answer'><span>False<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410739[]' id='answer-id-1591972' class='answer   answerof-410739 ' value='1591972'   \/><label for='answer-id-1591972' id='answer-label-1591972' class=' answer'><span>True<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-3' style=';'><div id='questionWrap-3'  class='   watupro-question-id-410740'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>3. <\/span>From what places in SN can an agent create a case? (Choose three.)<\/div><input type='hidden' name='question_id[]' id='qID_3' value='410740' \/><input type='hidden' id='answerType410740' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410740[]' id='answer-id-1591973' class='answer   answerof-410740 ' value='1591973'   \/><label for='answer-id-1591973' id='answer-label-1591973' class=' answer'><span>Customer Service Application<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410740[]' id='answer-id-1591974' class='answer   answerof-410740 ' value='1591974'   \/><label for='answer-id-1591974' id='answer-label-1591974' class=' answer'><span>Contact<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410740[]' id='answer-id-1591975' class='answer   answerof-410740 ' value='1591975'   \/><label for='answer-id-1591975' id='answer-label-1591975' class=' answer'><span>Account<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410740[]' id='answer-id-1591976' class='answer   answerof-410740 ' value='1591976'   \/><label for='answer-id-1591976' id='answer-label-1591976' class=' answer'><span>Chat<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-4' style=';'><div id='questionWrap-4'  class='   watupro-question-id-410741'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>4. <\/span>What are the conditions that matching rules are based on? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_4' value='410741' \/><input type='hidden' id='answerType410741' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410741[]' id='answer-id-1591977' class='answer   answerof-410741 ' value='1591977'   \/><label for='answer-id-1591977' id='answer-label-1591977' class=' answer'><span>Agent resources best suited to work on a case<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410741[]' id='answer-id-1591978' class='answer   answerof-410741 ' value='1591978'   \/><label for='answer-id-1591978' id='answer-label-1591978' class=' answer'><span>Specific routing rules<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410741[]' id='answer-id-1591979' class='answer   answerof-410741 ' value='1591979'   \/><label for='answer-id-1591979' id='answer-label-1591979' class=' answer'><span>Filters set up in advanced work assignment<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410741[]' id='answer-id-1591980' class='answer   answerof-410741 ' value='1591980'   \/><label for='answer-id-1591980' id='answer-label-1591980' class=' answer'><span>Specific case attributes<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-5' style=';'><div id='questionWrap-5'  class='   watupro-question-id-410742'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>5. <\/span>Matching rules enhance assignment capability by ____________________.<\/div><input type='hidden' name='question_id[]' id='qID_5' value='410742' \/><input type='hidden' id='answerType410742' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410742[]' id='answer-id-1591981' class='answer   answerof-410742 ' value='1591981'   \/><label for='answer-id-1591981' id='answer-label-1591981' class=' answer'><span>Matching best agent by availability<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410742[]' id='answer-id-1591982' class='answer   answerof-410742 ' value='1591982'   \/><label for='answer-id-1591982' id='answer-label-1591982' class=' answer'><span>Providing dynamic matching of cases to groups or individuals<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410742[]' id='answer-id-1591983' class='answer   answerof-410742 ' value='1591983'   \/><label for='answer-id-1591983' id='answer-label-1591983' class=' answer'><span>Determining if account is a customer or partner<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410742[]' id='answer-id-1591984' class='answer   answerof-410742 ' value='1591984'   \/><label for='answer-id-1591984' id='answer-label-1591984' class=' answer'><span>Matching best agent by skill<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-6' style=';'><div id='questionWrap-6'  class='   watupro-question-id-410743'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>6. <\/span>Special Handling Notes can apply to which one of the following based on specific attributes?<\/div><input type='hidden' name='question_id[]' id='qID_6' value='410743' \/><input type='hidden' id='answerType410743' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410743[]' id='answer-id-1591985' class='answer   answerof-410743 ' value='1591985'   \/><label for='answer-id-1591985' id='answer-label-1591985' class=' answer'><span>Domain<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410743[]' id='answer-id-1591986' class='answer   answerof-410743 ' value='1591986'   \/><label for='answer-id-1591986' id='answer-label-1591986' class=' answer'><span>Contact<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410743[]' id='answer-id-1591987' class='answer   answerof-410743 ' value='1591987'   \/><label for='answer-id-1591987' id='answer-label-1591987' class=' answer'><span>Holiday<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410743[]' id='answer-id-1591988' class='answer   answerof-410743 ' value='1591988'   \/><label for='answer-id-1591988' id='answer-label-1591988' class=' answer'><span>VIP<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-7' style=';'><div id='questionWrap-7'  class='   watupro-question-id-410744'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>7. <\/span>Predictive Intelligence improves Case management by:<\/div><input type='hidden' name='question_id[]' id='qID_7' value='410744' \/><input type='hidden' id='answerType410744' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410744[]' id='answer-id-1591989' class='answer   answerof-410744 ' value='1591989'   \/><label for='answer-id-1591989' id='answer-label-1591989' class=' answer'><span>Predicting what values should have gone into empty fields in historical records<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410744[]' id='answer-id-1591990' class='answer   answerof-410744 ' value='1591990'   \/><label for='answer-id-1591990' id='answer-label-1591990' class=' answer'><span>Reducing the number of records needed to accurately predict a value<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410744[]' id='answer-id-1591991' class='answer   answerof-410744 ' value='1591991'   \/><label for='answer-id-1591991' id='answer-label-1591991' class=' answer'><span>Replacing legacy routing rules<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410744[]' id='answer-id-1591992' class='answer   answerof-410744 ' value='1591992'   \/><label for='answer-id-1591992' id='answer-label-1591992' class=' answer'><span>Predicting Case values without manual intervention<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-8' style=';'><div id='questionWrap-8'  class='   watupro-question-id-410745'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>8. <\/span>Which of the following is a condition for matching rules?<\/div><input type='hidden' name='question_id[]' id='qID_8' value='410745' \/><input type='hidden' id='answerType410745' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410745[]' id='answer-id-1591993' class='answer   answerof-410745 ' value='1591993'   \/><label for='answer-id-1591993' id='answer-label-1591993' class=' answer'><span>Agent domain<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410745[]' id='answer-id-1591994' class='answer   answerof-410745 ' value='1591994'   \/><label for='answer-id-1591994' id='answer-label-1591994' class=' answer'><span>Assignment<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410745[]' id='answer-id-1591995' class='answer   answerof-410745 ' value='1591995'   \/><label for='answer-id-1591995' id='answer-label-1591995' class=' answer'><span>Switching<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410745[]' id='answer-id-1591996' class='answer   answerof-410745 ' value='1591996'   \/><label for='answer-id-1591996' id='answer-label-1591996' class=' answer'><span>Specific case attributes<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-9' style=';'><div id='questionWrap-9'  class='   watupro-question-id-410746'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>9. <\/span>What do blue circles in the timeline of a case form represent?<\/div><input type='hidden' name='question_id[]' id='qID_9' value='410746' \/><input type='hidden' id='answerType410746' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410746[]' id='answer-id-1591997' class='answer   answerof-410746 ' value='1591997'   \/><label for='answer-id-1591997' id='answer-label-1591997' class=' answer'><span>Triggered SLAs<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410746[]' id='answer-id-1591998' class='answer   answerof-410746 ' value='1591998'   \/><label for='answer-id-1591998' id='answer-label-1591998' class=' answer'><span>State changes<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410746[]' id='answer-id-1591999' class='answer   answerof-410746 ' value='1591999'   \/><label for='answer-id-1591999' id='answer-label-1591999' class=' answer'><span>Customer comments<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410746[]' id='answer-id-1592000' class='answer   answerof-410746 ' value='1592000'   \/><label for='answer-id-1592000' id='answer-label-1592000' class=' answer'><span>Activity updates<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-10' style=';'><div id='questionWrap-10'  class='   watupro-question-id-410747'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>10. <\/span>Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_10' value='410747' \/><input type='hidden' id='answerType410747' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410747[]' id='answer-id-1592001' class='answer   answerof-410747 ' value='1592001'   \/><label for='answer-id-1592001' id='answer-label-1592001' class=' answer'><span>Case Escalation<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410747[]' id='answer-id-1592002' class='answer   answerof-410747 ' value='1592002'   \/><label for='answer-id-1592002' id='answer-label-1592002' class=' answer'><span>Case State<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410747[]' id='answer-id-1592003' class='answer   answerof-410747 ' value='1592003'   \/><label for='answer-id-1592003' id='answer-label-1592003' class=' answer'><span>Case Categorization<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410747[]' id='answer-id-1592004' class='answer   answerof-410747 ' value='1592004'   \/><label for='answer-id-1592004' id='answer-label-1592004' class=' answer'><span>Case Prioritization<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-11' style=';'><div id='questionWrap-11'  class='   watupro-question-id-410748'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>11. <\/span>Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_11' value='410748' \/><input type='hidden' id='answerType410748' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410748[]' id='answer-id-1592005' class='answer   answerof-410748 ' value='1592005'   \/><label for='answer-id-1592005' id='answer-label-1592005' class=' answer'><span>Apply Role by Customer<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410748[]' id='answer-id-1592006' class='answer   answerof-410748 ' value='1592006'   \/><label for='answer-id-1592006' id='answer-label-1592006' class=' answer'><span>Auto Assessment<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410748[]' id='answer-id-1592007' class='answer   answerof-410748 ' value='1592007'   \/><label for='answer-id-1592007' id='answer-label-1592007' class=' answer'><span>Change Update to Close<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410748[]' id='answer-id-1592008' class='answer   answerof-410748 ' value='1592008'   \/><label for='answer-id-1592008' id='answer-label-1592008' class=' answer'><span>Update Case Entitlement<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-12' style=';'><div id='questionWrap-12'  class='   watupro-question-id-410749'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>12. <\/span>What are the Critical Success Factors that are related to CSM Suite Implementations? (Choose four.)<\/div><input type='hidden' name='question_id[]' id='qID_12' value='410749' \/><input type='hidden' id='answerType410749' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410749[]' id='answer-id-1592009' class='answer   answerof-410749 ' value='1592009'   \/><label for='answer-id-1592009' id='answer-label-1592009' class=' answer'><span>Define the Business Pain Points<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410749[]' id='answer-id-1592010' class='answer   answerof-410749 ' value='1592010'   \/><label for='answer-id-1592010' id='answer-label-1592010' class=' answer'><span>Provide consistent service to customers<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410749[]' id='answer-id-1592011' class='answer   answerof-410749 ' value='1592011'   \/><label for='answer-id-1592011' id='answer-label-1592011' class=' answer'><span>Have a clear understanding of the use cases<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410749[]' id='answer-id-1592012' class='answer   answerof-410749 ' value='1592012'   \/><label for='answer-id-1592012' id='answer-label-1592012' class=' answer'><span>Define the number of hours needed to develop the associated requirements<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410749[]' id='answer-id-1592013' class='answer   answerof-410749 ' value='1592013'   \/><label for='answer-id-1592013' id='answer-label-1592013' class=' answer'><span>Implementation is only as good as the underlying process<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-13' style=';'><div id='questionWrap-13'  class='   watupro-question-id-410750'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>13. <\/span>What should be emphasized when designing solutions? (Choose three.)<\/div><input type='hidden' name='question_id[]' id='qID_13' value='410750' \/><input type='hidden' id='answerType410750' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410750[]' id='answer-id-1592014' class='answer   answerof-410750 ' value='1592014'   \/><label for='answer-id-1592014' id='answer-label-1592014' class=' answer'><span>Minimize customizations<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410750[]' id='answer-id-1592015' class='answer   answerof-410750 ' value='1592015'   \/><label for='answer-id-1592015' id='answer-label-1592015' class=' answer'><span>Focus Out-of-the-box functionality<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410750[]' id='answer-id-1592016' class='answer   answerof-410750 ' value='1592016'   \/><label for='answer-id-1592016' id='answer-label-1592016' class=' answer'><span>Design for Scalability<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410750[]' id='answer-id-1592017' class='answer   answerof-410750 ' value='1592017'   \/><label for='answer-id-1592017' id='answer-label-1592017' class=' answer'><span>Mobile friendly functionality<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-14' style=';'><div id='questionWrap-14'  class='   watupro-question-id-410751'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>14. <\/span>What role does the Engagement Manager play before the Workshop? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_14' value='410751' \/><input type='hidden' id='answerType410751' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410751[]' id='answer-id-1592018' class='answer   answerof-410751 ' value='1592018'   \/><label for='answer-id-1592018' id='answer-label-1592018' class=' answer'><span>Project Manager<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410751[]' id='answer-id-1592019' class='answer   answerof-410751 ' value='1592019'   \/><label for='answer-id-1592019' id='answer-label-1592019' class=' answer'><span>Acts as intermediary<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410751[]' id='answer-id-1592020' class='answer   answerof-410751 ' value='1592020'   \/><label for='answer-id-1592020' id='answer-label-1592020' class=' answer'><span>Provides answers to technical problems<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410751[]' id='answer-id-1592021' class='answer   answerof-410751 ' value='1592021'   \/><label for='answer-id-1592021' id='answer-label-1592021' class=' answer'><span>Assists with technical requirements<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-15' style=';'><div id='questionWrap-15'  class='   watupro-question-id-410752'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>15. <\/span>What should be part of the pre-engagement collateral?<\/div><input type='hidden' name='question_id[]' id='qID_15' value='410752' \/><input type='hidden' id='answerType410752' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410752[]' id='answer-id-1592022' class='answer   answerof-410752 ' value='1592022'   \/><label for='answer-id-1592022' id='answer-label-1592022' class=' answer'><span>Frequently Asked Questions (FAQ)<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410752[]' id='answer-id-1592023' class='answer   answerof-410752 ' value='1592023'   \/><label for='answer-id-1592023' id='answer-label-1592023' class=' answer'><span>Scoping Guide<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410752[]' id='answer-id-1592024' class='answer   answerof-410752 ' value='1592024'   \/><label for='answer-id-1592024' id='answer-label-1592024' class=' answer'><span>Customer Service roles template<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410752[]' id='answer-id-1592025' class='answer   answerof-410752 ' value='1592025'   \/><label for='answer-id-1592025' id='answer-label-1592025' class=' answer'><span>Stock Keeping Unit (SKU) and pricing sheet<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-16' style=';'><div id='questionWrap-16'  class='   watupro-question-id-410753'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>16. <\/span>Articles can provide the following: (Choose three.)<\/div><input type='hidden' name='question_id[]' id='qID_16' value='410753' \/><input type='hidden' id='answerType410753' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410753[]' id='answer-id-1592026' class='answer   answerof-410753 ' value='1592026'   \/><label for='answer-id-1592026' id='answer-label-1592026' class=' answer'><span>Document current and known issues<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410753[]' id='answer-id-1592027' class='answer   answerof-410753 ' value='1592027'   \/><label for='answer-id-1592027' id='answer-label-1592027' class=' answer'><span>Provide answers and responses to common issues or questions<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410753[]' id='answer-id-1592028' class='answer   answerof-410753 ' value='1592028'   \/><label for='answer-id-1592028' id='answer-label-1592028' class=' answer'><span>Information about customer\u2019s service contract<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410753[]' id='answer-id-1592029' class='answer   answerof-410753 ' value='1592029'   \/><label for='answer-id-1592029' id='answer-label-1592029' class=' answer'><span>Share product information<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-17' style=';'><div id='questionWrap-17'  class='   watupro-question-id-410754'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>17. <\/span>Contextual Search framework is used for providing Knowledge search results in which of these scenarios?<\/div><input type='hidden' name='question_id[]' id='qID_17' value='410754' \/><input type='hidden' id='answerType410754' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410754[]' id='answer-id-1592030' class='answer   answerof-410754 ' value='1592030'   \/><label for='answer-id-1592030' id='answer-label-1592030' class=' answer'><span>Entering question in portal only<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410754[]' id='answer-id-1592031' class='answer   answerof-410754 ' value='1592031'   \/><label for='answer-id-1592031' id='answer-label-1592031' class=' answer'><span>Record Producer only<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410754[]' id='answer-id-1592032' class='answer   answerof-410754 ' value='1592032'   \/><label for='answer-id-1592032' id='answer-label-1592032' class=' answer'><span>Both portal question entry and Record Producer<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410754[]' id='answer-id-1592033' class='answer   answerof-410754 ' value='1592033'   \/><label for='answer-id-1592033' id='answer-label-1592033' class=' answer'><span>None of the above<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-18' style=';'><div id='questionWrap-18'  class='   watupro-question-id-410755'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>18. <\/span>Which of the following are true regarding integrating a ServiceNow Knowledge base with external <br \/>\r<br>content? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_18' value='410755' \/><input type='hidden' id='answerType410755' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410755[]' id='answer-id-1592034' class='answer   answerof-410755 ' value='1592034'   \/><label for='answer-id-1592034' id='answer-label-1592034' class=' answer'><span>Imported external articles appear as attachments in ServiceNow<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410755[]' id='answer-id-1592035' class='answer   answerof-410755 ' value='1592035'   \/><label for='answer-id-1592035' id='answer-label-1592035' class=' answer'><span>Only applications that allow WebDAV connections can be integrated<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410755[]' id='answer-id-1592036' class='answer   answerof-410755 ' value='1592036'   \/><label for='answer-id-1592036' id='answer-label-1592036' class=' answer'><span>The imported article will have the same category it had in the source knowledge base<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410755[]' id='answer-id-1592037' class='answer   answerof-410755 ' value='1592037'   \/><label for='answer-id-1592037' id='answer-label-1592037' class=' answer'><span>SharePoint blocks this integration<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-19' style=';'><div id='questionWrap-19'  class='   watupro-question-id-410756'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>19. <\/span>Access to a Knowledge base or Article can be restricted based on a customer\u2019s assets and the product models using which of the following? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_19' value='410756' \/><input type='hidden' id='answerType410756' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410756[]' id='answer-id-1592038' class='answer   answerof-410756 ' value='1592038'   \/><label for='answer-id-1592038' id='answer-label-1592038' class=' answer'><span>Knowledge Product Entitlements<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410756[]' id='answer-id-1592039' class='answer   answerof-410756 ' value='1592039'   \/><label for='answer-id-1592039' id='answer-label-1592039' class=' answer'><span>Data Policy<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410756[]' id='answer-id-1592040' class='answer   answerof-410756 ' value='1592040'   \/><label for='answer-id-1592040' id='answer-label-1592040' class=' answer'><span>ACL<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410756[]' id='answer-id-1592041' class='answer   answerof-410756 ' value='1592041'   \/><label for='answer-id-1592041' id='answer-label-1592041' class=' answer'><span>User Criteria<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-20' style=';'><div id='questionWrap-20'  class='   watupro-question-id-410757'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>20. <\/span>What are some benefits that Knowledge Product Entitlement provide? (Choose three.)<\/div><input type='hidden' name='question_id[]' id='qID_20' value='410757' \/><input type='hidden' id='answerType410757' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410757[]' id='answer-id-1592042' class='answer   answerof-410757 ' value='1592042'   \/><label for='answer-id-1592042' id='answer-label-1592042' class=' answer'><span>Reduces call volume<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410757[]' id='answer-id-1592043' class='answer   answerof-410757 ' value='1592043'   \/><label for='answer-id-1592043' id='answer-label-1592043' class=' answer'><span>Makes it easier for Agents to manage case volume<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410757[]' id='answer-id-1592044' class='answer   answerof-410757 ' value='1592044'   \/><label for='answer-id-1592044' id='answer-label-1592044' class=' answer'><span>Allows access to Knowledge Articles that are related to products owned by a customer<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410757[]' id='answer-id-1592045' class='answer   answerof-410757 ' value='1592045'   \/><label for='answer-id-1592045' id='answer-label-1592045' class=' answer'><span>Information about customer\u2019s service contract<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-21' style=';'><div id='questionWrap-21'  class='   watupro-question-id-410758'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>21. <\/span>What are the characteristics of Knowledge Categories?<\/div><input type='hidden' name='question_id[]' id='qID_21' value='410758' \/><input type='hidden' id='answerType410758' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410758[]' id='answer-id-1592046' class='answer   answerof-410758 ' value='1592046'   \/><label for='answer-id-1592046' id='answer-label-1592046' class=' answer'><span>Shareable across KBs: Yes; Multi-Level: No<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410758[]' id='answer-id-1592047' class='answer   answerof-410758 ' value='1592047'   \/><label for='answer-id-1592047' id='answer-label-1592047' class=' answer'><span>Shareable across KBs: No; Multi-Level: Yes<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410758[]' id='answer-id-1592048' class='answer   answerof-410758 ' value='1592048'   \/><label for='answer-id-1592048' id='answer-label-1592048' class=' answer'><span>Shareable across KBs: No; Multi-Level: No<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410758[]' id='answer-id-1592049' class='answer   answerof-410758 ' value='1592049'   \/><label for='answer-id-1592049' id='answer-label-1592049' class=' answer'><span>Shareable across KBs: Yes; Multi-Level: Yes<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-22' style=';'><div id='questionWrap-22'  class='   watupro-question-id-410759'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>22. <\/span>Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_22' value='410759' \/><input type='hidden' id='answerType410759' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410759[]' id='answer-id-1592050' class='answer   answerof-410759 ' value='1592050'   \/><label for='answer-id-1592050' id='answer-label-1592050' class=' answer'><span>Manage cases on behalf of customer service agents<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410759[]' id='answer-id-1592051' class='answer   answerof-410759 ' value='1592051'   \/><label for='answer-id-1592051' id='answer-label-1592051' class=' answer'><span>Create cases on behalf of customers<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410759[]' id='answer-id-1592052' class='answer   answerof-410759 ' value='1592052'   \/><label for='answer-id-1592052' id='answer-label-1592052' class=' answer'><span>Manage requests on behalf of customer service agents<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410759[]' id='answer-id-1592053' class='answer   answerof-410759 ' value='1592053'   \/><label for='answer-id-1592053' id='answer-label-1592053' class=' answer'><span>Create requests on behalf of customers<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410759[]' id='answer-id-1592054' class='answer   answerof-410759 ' value='1592054'   \/><label for='answer-id-1592054' id='answer-label-1592054' class=' answer'><span>Manage major incident communication on behalf of a customer service manager<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-23' style=';'><div id='questionWrap-23'  class='   watupro-question-id-410760'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>23. <\/span>What is the purpose of a Catalog Item variable?<\/div><input type='hidden' name='question_id[]' id='qID_23' value='410760' \/><input type='hidden' id='answerType410760' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410760[]' id='answer-id-1592055' class='answer   answerof-410760 ' value='1592055'   \/><label for='answer-id-1592055' id='answer-label-1592055' class=' answer'><span>Allows the customer to ask a question<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410760[]' id='answer-id-1592056' class='answer   answerof-410760 ' value='1592056'   \/><label for='answer-id-1592056' id='answer-label-1592056' class=' answer'><span>Provides hint to the user on the field<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410760[]' id='answer-id-1592057' class='answer   answerof-410760 ' value='1592057'   \/><label for='answer-id-1592057' id='answer-label-1592057' class=' answer'><span>Opens a chat session with customer support<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410760[]' id='answer-id-1592058' class='answer   answerof-410760 ' value='1592058'   \/><label for='answer-id-1592058' id='answer-label-1592058' class=' answer'><span>Allows the customer or consumer to qualify their answer<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-24' style=';'><div id='questionWrap-24'  class='   watupro-question-id-410761'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>24. <\/span>What one of the following is optional when creating a Catalog workflow?<\/div><input type='hidden' name='question_id[]' id='qID_24' value='410761' \/><input type='hidden' id='answerType410761' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410761[]' id='answer-id-1592059' class='answer   answerof-410761 ' value='1592059'   \/><label for='answer-id-1592059' id='answer-label-1592059' class=' answer'><span>Publishing the workflow<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410761[]' id='answer-id-1592060' class='answer   answerof-410761 ' value='1592060'   \/><label for='answer-id-1592060' id='answer-label-1592060' class=' answer'><span>Defining workflow activities<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410761[]' id='answer-id-1592061' class='answer   answerof-410761 ' value='1592061'   \/><label for='answer-id-1592061' id='answer-label-1592061' class=' answer'><span>Approving the workflow<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410761[]' id='answer-id-1592062' class='answer   answerof-410761 ' value='1592062'   \/><label for='answer-id-1592062' id='answer-label-1592062' class=' answer'><span>Managing workflow versions<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-25' style=';'><div id='questionWrap-25'  class='   watupro-question-id-410762'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>25. <\/span>What module is used to create Case Record Producers?<\/div><input type='hidden' name='question_id[]' id='qID_25' value='410762' \/><input type='hidden' id='answerType410762' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410762[]' id='answer-id-1592063' class='answer   answerof-410762 ' value='1592063'   \/><label for='answer-id-1592063' id='answer-label-1592063' class=' answer'><span>Case Record Producers<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410762[]' id='answer-id-1592064' class='answer   answerof-410762 ' value='1592064'   \/><label for='answer-id-1592064' id='answer-label-1592064' class=' answer'><span>Edit Records<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410762[]' id='answer-id-1592065' class='answer   answerof-410762 ' value='1592065'   \/><label for='answer-id-1592065' id='answer-label-1592065' class=' answer'><span>Record Producers<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410762[]' id='answer-id-1592066' class='answer   answerof-410762 ' value='1592066'   \/><label for='answer-id-1592066' id='answer-label-1592066' class=' answer'><span>Maintain Records<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-26' style=';'><div id='questionWrap-26'  class='   watupro-question-id-410763'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>26. <\/span>Which one is NOT a dependency for the Customer Service Plugin?<\/div><input type='hidden' name='question_id[]' id='qID_26' value='410763' \/><input type='hidden' id='answerType410763' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410763[]' id='answer-id-1592067' class='answer   answerof-410763 ' value='1592067'   \/><label for='answer-id-1592067' id='answer-label-1592067' class=' answer'><span>Task Activities<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410763[]' id='answer-id-1592068' class='answer   answerof-410763 ' value='1592068'   \/><label for='answer-id-1592068' id='answer-label-1592068' class=' answer'><span>Skills Management<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410763[]' id='answer-id-1592069' class='answer   answerof-410763 ' value='1592069'   \/><label for='answer-id-1592069' id='answer-label-1592069' class=' answer'><span>Open frame<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410763[]' id='answer-id-1592070' class='answer   answerof-410763 ' value='1592070'   \/><label for='answer-id-1592070' id='answer-label-1592070' class=' answer'><span>Communities<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-27' style=';'><div id='questionWrap-27'  class='   watupro-question-id-410764'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>27. <\/span>ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. <br \/>\r<br>What CSM entity would you recommend ACME to store the customer\u2019s Twitter profile details?<\/div><input type='hidden' name='question_id[]' id='qID_27' value='410764' \/><input type='hidden' id='answerType410764' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410764[]' id='answer-id-1592071' class='answer   answerof-410764 ' value='1592071'   \/><label for='answer-id-1592071' id='answer-label-1592071' class=' answer'><span>Account<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410764[]' id='answer-id-1592072' class='answer   answerof-410764 ' value='1592072'   \/><label for='answer-id-1592072' id='answer-label-1592072' class=' answer'><span>Not supported<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410764[]' id='answer-id-1592073' class='answer   answerof-410764 ' value='1592073'   \/><label for='answer-id-1592073' id='answer-label-1592073' class=' answer'><span>Consumer<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410764[]' id='answer-id-1592074' class='answer   answerof-410764 ' value='1592074'   \/><label for='answer-id-1592074' id='answer-label-1592074' class=' answer'><span>Social Profile<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410764[]' id='answer-id-1592075' class='answer   answerof-410764 ' value='1592075'   \/><label for='answer-id-1592075' id='answer-label-1592075' class=' answer'><span>Personnel File<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-28' style=';'><div id='questionWrap-28'  class='   watupro-question-id-410765'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>28. <\/span>Which social media channels are NOT available out-of-box?<\/div><input type='hidden' name='question_id[]' id='qID_28' value='410765' \/><input type='hidden' id='answerType410765' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410765[]' id='answer-id-1592076' class='answer   answerof-410765 ' value='1592076'   \/><label for='answer-id-1592076' id='answer-label-1592076' class=' answer'><span>Facebook<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410765[]' id='answer-id-1592077' class='answer   answerof-410765 ' value='1592077'   \/><label for='answer-id-1592077' id='answer-label-1592077' class=' answer'><span>Twitter<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410765[]' id='answer-id-1592078' class='answer   answerof-410765 ' value='1592078'   \/><label for='answer-id-1592078' id='answer-label-1592078' class=' answer'><span>LinkedIn<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410765[]' id='answer-id-1592079' class='answer   answerof-410765 ' value='1592079'   \/><label for='answer-id-1592079' id='answer-label-1592079' class=' answer'><span>All of the above<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410765[]' id='answer-id-1592080' class='answer   answerof-410765 ' value='1592080'   \/><label for='answer-id-1592080' id='answer-label-1592080' class=' answer'><span>None of the above<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-29' style=';'><div id='questionWrap-29'  class='   watupro-question-id-410766'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>29. <\/span>What is the equivalent of NOT selecting any group, when configuring multiple active configurations of OpenFrame?<\/div><input type='hidden' name='question_id[]' id='qID_29' value='410766' \/><input type='hidden' id='answerType410766' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410766[]' id='answer-id-1592081' class='answer   answerof-410766 ' value='1592081'   \/><label for='answer-id-1592081' id='answer-label-1592081' class=' answer'><span>Selecting all the groups<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410766[]' id='answer-id-1592082' class='answer   answerof-410766 ' value='1592082'   \/><label for='answer-id-1592082' id='answer-label-1592082' class=' answer'><span>Selecting none of the groups<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410766[]' id='answer-id-1592083' class='answer   answerof-410766 ' value='1592083'   \/><label for='answer-id-1592083' id='answer-label-1592083' class=' answer'><span>Missing configuration<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410766[]' id='answer-id-1592084' class='answer   answerof-410766 ' value='1592084'   \/><label for='answer-id-1592084' id='answer-label-1592084' class=' answer'><span>Misconfigured<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-30' style=';'><div id='questionWrap-30'  class='   watupro-question-id-410767'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>30. <\/span>How many outbound email accounts are supported in Customer Service Management?<\/div><input type='hidden' name='question_id[]' id='qID_30' value='410767' \/><input type='hidden' id='answerType410767' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410767[]' id='answer-id-1592085' class='answer   answerof-410767 ' value='1592085'   \/><label for='answer-id-1592085' id='answer-label-1592085' class=' answer'><span>One<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410767[]' id='answer-id-1592086' class='answer   answerof-410767 ' value='1592086'   \/><label for='answer-id-1592086' id='answer-label-1592086' class=' answer'><span>Unlimited<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410767[]' id='answer-id-1592087' class='answer   answerof-410767 ' value='1592087'   \/><label for='answer-id-1592087' id='answer-label-1592087' class=' answer'><span>Two<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410767[]' id='answer-id-1592088' class='answer   answerof-410767 ' value='1592088'   \/><label for='answer-id-1592088' id='answer-label-1592088' class=' answer'><span>One per business service<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-31' style=';'><div id='questionWrap-31'  class='   watupro-question-id-410768'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>31. <\/span>What are features of Customer Service Management? (Choose four.)<\/div><input type='hidden' name='question_id[]' id='qID_31' value='410768' \/><input type='hidden' id='answerType410768' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410768[]' id='answer-id-1592089' class='answer   answerof-410768 ' value='1592089'   \/><label for='answer-id-1592089' id='answer-label-1592089' class=' answer'><span>Timed Audits<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410768[]' id='answer-id-1592090' class='answer   answerof-410768 ' value='1592090'   \/><label for='answer-id-1592090' id='answer-label-1592090' class=' answer'><span>Service Entitlements<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410768[]' id='answer-id-1592091' class='answer   answerof-410768 ' value='1592091'   \/><label for='answer-id-1592091' id='answer-label-1592091' class=' answer'><span>Demand Management<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410768[]' id='answer-id-1592092' class='answer   answerof-410768 ' value='1592092'   \/><label for='answer-id-1592092' id='answer-label-1592092' class=' answer'><span>Service Prospecting<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410768[]' id='answer-id-1592093' class='answer   answerof-410768 ' value='1592093'   \/><label for='answer-id-1592093' id='answer-label-1592093' class=' answer'><span>Real-time SLAs<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410768[]' id='answer-id-1592094' class='answer   answerof-410768 ' value='1592094'   \/><label for='answer-id-1592094' id='answer-label-1592094' class=' answer'><span>Service Contracts<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410768[]' id='answer-id-1592095' class='answer   answerof-410768 ' value='1592095'   \/><label for='answer-id-1592095' id='answer-label-1592095' class=' answer'><span>Skills-based routing<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-32' style=';'><div id='questionWrap-32'  class='   watupro-question-id-410769'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>32. <\/span>What are the Forum User Types? (Choose three.)<\/div><input type='hidden' name='question_id[]' id='qID_32' value='410769' \/><input type='hidden' id='answerType410769' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410769[]' id='answer-id-1592096' class='answer   answerof-410769 ' value='1592096'   \/><label for='answer-id-1592096' id='answer-label-1592096' class=' answer'><span>Admin<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410769[]' id='answer-id-1592097' class='answer   answerof-410769 ' value='1592097'   \/><label for='answer-id-1592097' id='answer-label-1592097' class=' answer'><span>Registered<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410769[]' id='answer-id-1592098' class='answer   answerof-410769 ' value='1592098'   \/><label for='answer-id-1592098' id='answer-label-1592098' class=' answer'><span>Public<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410769[]' id='answer-id-1592099' class='answer   answerof-410769 ' value='1592099'   \/><label for='answer-id-1592099' id='answer-label-1592099' class=' answer'><span>Custom<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410769[]' id='answer-id-1592100' class='answer   answerof-410769 ' value='1592100'   \/><label for='answer-id-1592100' id='answer-label-1592100' class=' answer'><span>Moderator<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-33' style=';'><div id='questionWrap-33'  class='   watupro-question-id-410770'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>33. <\/span>Which of the following are true regarding the Community Portal application? (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_33' value='410770' \/><input type='hidden' id='answerType410770' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410770[]' id='answer-id-1592101' class='answer   answerof-410770 ' value='1592101'   \/><label for='answer-id-1592101' id='answer-label-1592101' class=' answer'><span>It is available to any customer with a Community license<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410770[]' id='answer-id-1592102' class='answer   answerof-410770 ' value='1592102'   \/><label for='answer-id-1592102' id='answer-label-1592102' class=' answer'><span>It is available by default with the Support and Service portals<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410770[]' id='answer-id-1592103' class='answer   answerof-410770 ' value='1592103'   \/><label for='answer-id-1592103' id='answer-label-1592103' class=' answer'><span>It is only available to CSM license holders<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410770[]' id='answer-id-1592104' class='answer   answerof-410770 ' value='1592104'   \/><label for='answer-id-1592104' id='answer-label-1592104' class=' answer'><span>Most of the configuration does not require System Administrator role<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-34' style=';'><div id='questionWrap-34'  class='   watupro-question-id-410771'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>34. <\/span>If only one user reports a content for moderation, the content will be hidden.<\/div><input type='hidden' name='question_id[]' id='qID_34' value='410771' \/><input type='hidden' id='answerType410771' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410771[]' id='answer-id-1592105' class='answer   answerof-410771 ' value='1592105'   \/><label for='answer-id-1592105' id='answer-label-1592105' class=' answer'><span>True<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410771[]' id='answer-id-1592106' class='answer   answerof-410771 ' value='1592106'   \/><label for='answer-id-1592106' id='answer-label-1592106' class=' answer'><span>False<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-35' style=';'><div id='questionWrap-35'  class='   watupro-question-id-410772'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>35. <\/span>The available case types are: (Choose two.)<\/div><input type='hidden' name='question_id[]' id='qID_35' value='410772' \/><input type='hidden' id='answerType410772' value='checkbox'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410772[]' id='answer-id-1592107' class='answer   answerof-410772 ' value='1592107'   \/><label for='answer-id-1592107' id='answer-label-1592107' class=' answer'><span>Product Support<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410772[]' id='answer-id-1592108' class='answer   answerof-410772 ' value='1592108'   \/><label for='answer-id-1592108' id='answer-label-1592108' class=' answer'><span>Order<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410772[]' id='answer-id-1592109' class='answer   answerof-410772 ' value='1592109'   \/><label for='answer-id-1592109' id='answer-label-1592109' class=' answer'><span>Product<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='checkbox' name='answer-410772[]' id='answer-id-1592110' class='answer   answerof-410772 ' value='1592110'   \/><label for='answer-id-1592110' id='answer-label-1592110' class=' answer'><span>Support<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-36' style=';'><div id='questionWrap-36'  class='   watupro-question-id-410773'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>36. <\/span>What is required to enable the Follow the sun field on the Customer Service Case form?<\/div><input type='hidden' name='question_id[]' id='qID_36' value='410773' \/><input type='hidden' id='answerType410773' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410773[]' id='answer-id-1592111' class='answer   answerof-410773 ' value='1592111'   \/><label for='answer-id-1592111' id='answer-label-1592111' class=' answer'><span>Nothing, it is a standard field<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410773[]' id='answer-id-1592112' class='answer   answerof-410773 ' value='1592112'   \/><label for='answer-id-1592112' id='answer-label-1592112' class=' answer'><span>The value property on the form must be set to true<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410773[]' id='answer-id-1592113' class='answer   answerof-410773 ' value='1592113'   \/><label for='answer-id-1592113' id='answer-label-1592113' class=' answer'><span>The plugin \u2018com.snc.csm_time_recording\u2019 needs to be activated<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410773[]' id='answer-id-1592114' class='answer   answerof-410773 ' value='1592114'   \/><label for='answer-id-1592114' id='answer-label-1592114' class=' answer'><span>The value property on the form must be set to true and the field added to the case form<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-37' style=';'><div id='questionWrap-37'  class='   watupro-question-id-410774'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>37. <\/span>In the Customer Service Management space, what does the term asset management mean?<\/div><input type='hidden' name='question_id[]' id='qID_37' value='410774' \/><input type='hidden' id='answerType410774' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410774[]' id='answer-id-1592115' class='answer   answerof-410774 ' value='1592115'   \/><label for='answer-id-1592115' id='answer-label-1592115' class=' answer'><span>Financial, contractual and inventory information of assets<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410774[]' id='answer-id-1592116' class='answer   answerof-410774 ' value='1592116'   \/><label for='answer-id-1592116' id='answer-label-1592116' class=' answer'><span>A set of business activities and processes used to track assets<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410774[]' id='answer-id-1592117' class='answer   answerof-410774 ' value='1592117'   \/><label for='answer-id-1592117' id='answer-label-1592117' class=' answer'><span>Tables in the Asset application<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410774[]' id='answer-id-1592118' class='answer   answerof-410774 ' value='1592118'   \/><label for='answer-id-1592118' id='answer-label-1592118' class=' answer'><span>Tracking products or services customers are using<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-38' style=';'><div id='questionWrap-38'  class='   watupro-question-id-410775'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>38. <\/span>Which of the following roles cannot update a consumer\u2019s record?<\/div><input type='hidden' name='question_id[]' id='qID_38' value='410775' \/><input type='hidden' id='answerType410775' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410775[]' id='answer-id-1592119' class='answer   answerof-410775 ' value='1592119'   \/><label for='answer-id-1592119' id='answer-label-1592119' class=' answer'><span>sn_customerservice_agent<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410775[]' id='answer-id-1592120' class='answer   answerof-410775 ' value='1592120'   \/><label for='answer-id-1592120' id='answer-label-1592120' class=' answer'><span>sn_customerservice_manager<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410775[]' id='answer-id-1592121' class='answer   answerof-410775 ' value='1592121'   \/><label for='answer-id-1592121' id='answer-label-1592121' class=' answer'><span>sn_customerservice.consumer_agent<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410775[]' id='answer-id-1592122' class='answer   answerof-410775 ' value='1592122'   \/><label for='answer-id-1592122' id='answer-label-1592122' class=' answer'><span>admin<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-39' style=';'><div id='questionWrap-39'  class='   watupro-question-id-410776'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>39. <\/span>Major Issue Management uses which one of the following capabilities?<\/div><input type='hidden' name='question_id[]' id='qID_39' value='410776' \/><input type='hidden' id='answerType410776' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410776[]' id='answer-id-1592123' class='answer   answerof-410776 ' value='1592123'   \/><label for='answer-id-1592123' id='answer-label-1592123' class=' answer'><span>Governance Risk and Control<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410776[]' id='answer-id-1592124' class='answer   answerof-410776 ' value='1592124'   \/><label for='answer-id-1592124' id='answer-label-1592124' class=' answer'><span>Targeted Communications<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410776[]' id='answer-id-1592125' class='answer   answerof-410776 ' value='1592125'   \/><label for='answer-id-1592125' id='answer-label-1592125' class=' answer'><span>Asset management<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410776[]' id='answer-id-1592126' class='answer   answerof-410776 ' value='1592126'   \/><label for='answer-id-1592126' id='answer-label-1592126' class=' answer'><span>Record producers<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-40' style=';'><div id='questionWrap-40'  class='   watupro-question-id-410777'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>40. <\/span>What is required to synchronize fields from a parent to a child case(s)?<\/div><input type='hidden' name='question_id[]' id='qID_40' value='410777' \/><input type='hidden' id='answerType410777' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410777[]' id='answer-id-1592127' class='answer   answerof-410777 ' value='1592127'   \/><label for='answer-id-1592127' id='answer-label-1592127' class=' answer'><span>The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410777[]' id='answer-id-1592128' class='answer   answerof-410777 ' value='1592128'   \/><label for='answer-id-1592128' id='answer-label-1592128' class=' answer'><span>Major Issue Management needs to be installed and certain properties enabled<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410777[]' id='answer-id-1592129' class='answer   answerof-410777 ' value='1592129'   \/><label for='answer-id-1592129' id='answer-label-1592129' class=' answer'><span>No action required, this is a standard Customer Service Management feature<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-410777[]' id='answer-id-1592130' class='answer   answerof-410777 ' value='1592130'   \/><label for='answer-id-1592130' id='answer-label-1592130' class=' answer'><span>The role of sn_customerservice.customer_case_manager must be assigned<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div style='display:none' id='question-41'>\n\t<div class='question-content'>\n\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/img\/loading.gif\" width=\"16\" height=\"16\" alt=\"Loading...\" title=\"Loading...\" \/>&nbsp;Loading...\t<\/div>\n<\/div>\n\n<br \/>\n\t\n\t\t\t<div class=\"watupro_buttons flex \" id=\"watuPROButtons10363\" >\n\t\t  <div id=\"prev-question\" style=\"display:none;\"><input type=\"button\" value=\"&lt; Previous\" onclick=\"WatuPRO.nextQuestion(event, 'previous');\"\/><\/div>\t\t  \t\t  \t\t   \n\t\t   \t  \t\t<div><input type=\"button\" name=\"action\" class=\"watupro-submit-button\" onclick=\"WatuPRO.submitResult(event)\" id=\"action-button\" value=\"View Results\"  \/>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\n\t<input type=\"hidden\" name=\"quiz_id\" value=\"10363\" id=\"watuPROExamID\"\/>\n\t<input type=\"hidden\" name=\"start_time\" id=\"startTime\" value=\"2026-05-31 01:31:49\" \/>\n\t<input type=\"hidden\" name=\"start_timestamp\" id=\"startTimeStamp\" value=\"1780191109\" \/>\n\t<input type=\"hidden\" name=\"question_ids\" value=\"\" \/>\n\t<input type=\"hidden\" name=\"watupro_questions\" value=\"410738:1591969,1591970 | 410739:1591971,1591972 | 410740:1591973,1591974,1591975,1591976 | 410741:1591977,1591978,1591979,1591980 | 410742:1591981,1591982,1591983,1591984 | 410743:1591985,1591986,1591987,1591988 | 410744:1591989,1591990,1591991,1591992 | 410745:1591993,1591994,1591995,1591996 | 410746:1591997,1591998,1591999,1592000 | 410747:1592001,1592002,1592003,1592004 | 410748:1592005,1592006,1592007,1592008 | 410749:1592009,1592010,1592011,1592012,1592013 | 410750:1592014,1592015,1592016,1592017 | 410751:1592018,1592019,1592020,1592021 | 410752:1592022,1592023,1592024,1592025 | 410753:1592026,1592027,1592028,1592029 | 410754:1592030,1592031,1592032,1592033 | 410755:1592034,1592035,1592036,1592037 | 410756:1592038,1592039,1592040,1592041 | 410757:1592042,1592043,1592044,1592045 | 410758:1592046,1592047,1592048,1592049 | 410759:1592050,1592051,1592052,1592053,1592054 | 410760:1592055,1592056,1592057,1592058 | 410761:1592059,1592060,1592061,1592062 | 410762:1592063,1592064,1592065,1592066 | 410763:1592067,1592068,1592069,1592070 | 410764:1592071,1592072,1592073,1592074,1592075 | 410765:1592076,1592077,1592078,1592079,1592080 | 410766:1592081,1592082,1592083,1592084 | 410767:1592085,1592086,1592087,1592088 | 410768:1592089,1592090,1592091,1592092,1592093,1592094,1592095 | 410769:1592096,1592097,1592098,1592099,1592100 | 410770:1592101,1592102,1592103,1592104 | 410771:1592105,1592106 | 410772:1592107,1592108,1592109,1592110 | 410773:1592111,1592112,1592113,1592114 | 410774:1592115,1592116,1592117,1592118 | 410775:1592119,1592120,1592121,1592122 | 410776:1592123,1592124,1592125,1592126 | 410777:1592127,1592128,1592129,1592130\" \/>\n\t<input type=\"hidden\" name=\"no_ajax\" value=\"0\">\t\t\t<\/form>\n\t<p>&nbsp;<\/p>\n<\/div>\n\n<script type=\"text\/javascript\">\n\/\/jQuery(document).ready(function(){\ndocument.addEventListener(\"DOMContentLoaded\", function(event) { \t\nvar question_ids = \"410738,410739,410740,410741,410742,410743,410744,410745,410746,410747,410748,410749,410750,410751,410752,410753,410754,410755,410756,410757,410758,410759,410760,410761,410762,410763,410764,410765,410766,410767,410768,410769,410770,410771,410772,410773,410774,410775,410776,410777\";\nWatuPROSettings[10363] = {};\nWatuPRO.qArr = question_ids.split(',');\nWatuPRO.exam_id = 10363;\t    \nWatuPRO.post_id = 105088;\nWatuPRO.store_progress = 0;\nWatuPRO.curCatPage = 1;\nWatuPRO.requiredIDs=\"0\".split(\",\");\nWatuPRO.hAppID = \"0.17225300 1780191109\";\nvar url = \"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/show_exam.php\";\nWatuPRO.examMode = 1;\nWatuPRO.siteURL=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-admin\/admin-ajax.php\";\nWatuPRO.emailIsNotRequired = 0;\nWatuPROIntel.init(10363);\nWatuPRO.inCategoryPages=1;});    \t \n<\/script>\n<p>&nbsp;<\/p>\n<h3>Check more? Read <a href=\"https:\/\/www.dumpsbase.com\/freedumps\/boost-your-preparation-with-cis-csm-dumps-v15-02-check-the-quality-by-reading-the-cis-csm-free-dumps-part-2-q41-q80.html\"><span style=\"background-color: #00ff00;\"><em>CIS-CSM free dumps (Part 2, Q41-Q80) of V15.02<\/em><\/span><\/a> online.<\/h3>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The ServiceNow CIS-CSM dumps (V15.02) are the most updated version, which becomes your most dependable tool to prepare for the Specialist &#8211; Customer Service Management Exam. We have collected 257 practice exam questions and answers in V15.02, enabling you to practice efficiently, in contrast to conventional methods that necessitate a significant amount of time. The [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8408,8003],"tags":[9393,9392],"class_list":["post-105088","post","type-post","status-publish","format-standard","hentry","category-certified-implementation-specialist","category-servicenow","tag-cis-csm-dumps","tag-cis-csm-free-dumps"],"_links":{"self":[{"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/posts\/105088","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/comments?post=105088"}],"version-history":[{"count":3,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/posts\/105088\/revisions"}],"predecessor-version":[{"id":105692,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/posts\/105088\/revisions\/105692"}],"wp:attachment":[{"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/media?parent=105088"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/categories?post=105088"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/tags?post=105088"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}