{"id":101706,"date":"2025-05-21T02:39:55","date_gmt":"2025-05-21T02:39:55","guid":{"rendered":"https:\/\/www.dumpsbase.com\/freedumps\/?p=101706"},"modified":"2025-05-21T02:39:55","modified_gmt":"2025-05-21T02:39:55","slug":"new-itil-4-specialist-create-deliver-and-support-dumps-v8-02-ensure-you-pass-the-itil-4-specialist-create-deliver-and-support-exam","status":"publish","type":"post","link":"https:\/\/www.dumpsbase.com\/freedumps\/new-itil-4-specialist-create-deliver-and-support-dumps-v8-02-ensure-you-pass-the-itil-4-specialist-create-deliver-and-support-exam.html","title":{"rendered":"New ITIL 4 Specialist Create Deliver and Support Dumps (V8.02): Ensure You Pass the ITIL 4 Specialist: Create, Deliver and Support Exam"},"content":{"rendered":"<p>As a great ITIL 4 exam, the ITIL 4 Specialist: Create, Deliver and Support is in high demand to enhance your skills in designing, delivering, and managing digital products and services. DumpsBase provides new ITIL 4 Specialist Create Deliver and Support dumps (V8.02) with 40 questions and answers, which will help you upgrade your strategy, manage issues effectively, and foster a culture of continuous improvement. All the ITIL 4 Specialist Create Deliver and Support exam questions and answers go beyond ordinary exam preparation; certified experts strategically craft them to reflect the actual ITIL 4 Specialist: Create, Deliver and Support exam format and rigor. <a href=\"https:\/\/www.dumpsbase.com\/\"><em><strong>Choose DumpsBase as your partner<\/strong><\/em><\/a>. Our ITIL 4 Specialist Create Deliver and Support dumps (V8.02) will optimize your study time and ensure you pass the ITIL 4 Specialist: Create, Deliver and Support exam on your first attempt.<\/p>\n<h2>Read the <em><span style=\"background-color: #00ffff;\">ITIL 4 Specialist Create Deliver and Support free dumps<\/span><\/em> first to check the quality:<\/h2>\n<script>\n\t  window.fbAsyncInit = function() {\n\t    FB.init({\n\t      appId            : '622169541470367',\n\t      autoLogAppEvents : true,\n\t      xfbml            : true,\n\t      version          : 'v3.1'\n\t    });\n\t  };\n\t\n\t  (function(d, s, id){\n\t     var js, fjs = d.getElementsByTagName(s)[0];\n\t     if (d.getElementById(id)) {return;}\n\t     js = d.createElement(s); js.id = id;\n\t     js.src = \"https:\/\/connect.facebook.net\/en_US\/sdk.js\";\n\t     fjs.parentNode.insertBefore(js, fjs);\n\t   }(document, 'script', 'facebook-jssdk'));\n\t<\/script><script type=\"text\/javascript\" >\ndocument.addEventListener(\"DOMContentLoaded\", function(event) { \nif(!window.jQuery) alert(\"The important jQuery library is not properly loaded in your site. Your WordPress theme is probably missing the essential wp_head() call. You can switch to another theme and you will see that the plugin works fine and this notice disappears. If you are still not sure what to do you can contact us for help.\");\n});\n<\/script>  \n  \n<div  id=\"watupro_quiz\" class=\"quiz-area single-page-quiz\">\n<p id=\"submittingExam10039\" style=\"display:none;text-align:center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/img\/loading.gif\" width=\"16\" height=\"16\"><\/p>\n\n<div class=\"watupro-exam-description\" id=\"description-quiz-10039\"><\/div>\n\n<form action=\"\" method=\"post\" class=\"quiz-form\" id=\"quiz-10039\"  enctype=\"multipart\/form-data\" >\n<div class='watu-question ' id='question-1' style=';'><div id='questionWrap-1'  class='   watupro-question-id-399033'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>1. <\/span>An organization uses value streams to help them deliver consistent services, and they use \u2018service integration and management\u2019 to manage many different suppliers. <br \/>\r<br>How does \u2018service integration and management\u2019 work with the organization\u2019s value streams?<\/div><input type='hidden' name='question_id[]' id='qID_1' value='399033' \/><input type='hidden' id='answerType399033' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399033[]' id='answer-id-1550025' class='answer   answerof-399033 ' value='1550025'   \/><label for='answer-id-1550025' id='answer-label-1550025' class=' answer'><span>Service integration and management' is independent of the organization's value streams<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399033[]' id='answer-id-1550026' class='answer   answerof-399033 ' value='1550026'   \/><label for='answer-id-1550026' id='answer-label-1550026' class=' answer'><span>Service integration and management' cannot be used in an organization that uses value streams<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399033[]' id='answer-id-1550027' class='answer   answerof-399033 ' value='1550027'   \/><label for='answer-id-1550027' id='answer-label-1550027' class=' answer'><span>'Service integration and management' creates a separate value stream for each supplier<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399033[]' id='answer-id-1550028' class='answer   answerof-399033 ' value='1550028'   \/><label for='answer-id-1550028' id='answer-label-1550028' class=' answer'><span>'Service integration and management' manages multiple suppliers in a single value stream<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-2' style=';'><div id='questionWrap-2'  class='   watupro-question-id-399034'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>2. <\/span>A large organization has a centralized service desk, and many different teams that help to resolve incidents and manage service requests. They also use many different suppliers to support these activities. <br \/>\r<br>What is the minimum number of different value streams that they need, in order to manage this work?<\/div><input type='hidden' name='question_id[]' id='qID_2' value='399034' \/><input type='hidden' id='answerType399034' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399034[]' id='answer-id-1550029' class='answer   answerof-399034 ' value='1550029'   \/><label for='answer-id-1550029' id='answer-label-1550029' class=' answer'><span>One value stream for resolving incidents, and a separate value stream for managing service requests<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399034[]' id='answer-id-1550030' class='answer   answerof-399034 ' value='1550030'   \/><label for='answer-id-1550030' id='answer-label-1550030' class=' answer'><span>One value stream for the organization, and separate value streams for each supplier<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399034[]' id='answer-id-1550031' class='answer   answerof-399034 ' value='1550031'   \/><label for='answer-id-1550031' id='answer-label-1550031' class=' answer'><span>One value stream for the organization, and separate value streams for each team<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399034[]' id='answer-id-1550032' class='answer   answerof-399034 ' value='1550032'   \/><label for='answer-id-1550032' id='answer-label-1550032' class=' answer'><span>One value stream for all activity that arrives via the service desk<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-3' style=';'><div id='questionWrap-3'  class='   watupro-question-id-399035'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>3. <\/span>A service desk team acts as a single point of contact for its users Service desk team members are the first-line support however if they are unable to resolve the incidents, they are escalated to second-line support. This tiered support structure has resulted in large queues of unresolved tickets. <br \/>\r<br>Which concept or approach would help the organization resolve this situation?<\/div><input type='hidden' name='question_id[]' id='qID_3' value='399035' \/><input type='hidden' id='answerType399035' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399035[]' id='answer-id-1550033' class='answer   answerof-399035 ' value='1550033'   \/><label for='answer-id-1550033' id='answer-label-1550033' class=' answer'><span>Results-based measurement<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399035[]' id='answer-id-1550034' class='answer   answerof-399035 ' value='1550034'   \/><label for='answer-id-1550034' id='answer-label-1550034' class=' answer'><span>Advanced analytics<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399035[]' id='answer-id-1550035' class='answer   answerof-399035 ' value='1550035'   \/><label for='answer-id-1550035' id='answer-label-1550035' class=' answer'><span>Outsourcing<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399035[]' id='answer-id-1550036' class='answer   answerof-399035 ' value='1550036'   \/><label for='answer-id-1550036' id='answer-label-1550036' class=' answer'><span>Swarming<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-4' style=';'><div id='questionWrap-4'  class='   watupro-question-id-399036'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>4. <\/span>What approach can ensure testing happens earlier in the development lifecycle?<\/div><input type='hidden' name='question_id[]' id='qID_4' value='399036' \/><input type='hidden' id='answerType399036' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399036[]' id='answer-id-1550037' class='answer   answerof-399036 ' value='1550037'   \/><label for='answer-id-1550037' id='answer-label-1550037' class=' answer'><span>Service integration and management<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399036[]' id='answer-id-1550038' class='answer   answerof-399036 ' value='1550038'   \/><label for='answer-id-1550038' id='answer-label-1550038' class=' answer'><span>Managing work as tickets<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399036[]' id='answer-id-1550039' class='answer   answerof-399036 ' value='1550039'   \/><label for='answer-id-1550039' id='answer-label-1550039' class=' answer'><span>Shift-left<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399036[]' id='answer-id-1550040' class='answer   answerof-399036 ' value='1550040'   \/><label for='answer-id-1550040' id='answer-label-1550040' class=' answer'><span>Robotic process automation<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-5' style=';'><div id='questionWrap-5'  class='   watupro-question-id-399037'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>5. <\/span>Which statement about \u2018service integration as a service\u2019 is CORRECT?<\/div><input type='hidden' name='question_id[]' id='qID_5' value='399037' \/><input type='hidden' id='answerType399037' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399037[]' id='answer-id-1550041' class='answer   answerof-399037 ' value='1550041'   \/><label for='answer-id-1550041' id='answer-label-1550041' class=' answer'><span>The service integrator can be easily replaced by other vendors to leverage better pricing<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399037[]' id='answer-id-1550042' class='answer   answerof-399037 ' value='1550042'   \/><label for='answer-id-1550042' id='answer-label-1550042' class=' answer'><span>The service integrator does not deliver any services to the organization<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399037[]' id='answer-id-1550043' class='answer   answerof-399037 ' value='1550043'   \/><label for='answer-id-1550043' id='answer-label-1550043' class=' answer'><span>The service integrator provides services and manages other vendors<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399037[]' id='answer-id-1550044' class='answer   answerof-399037 ' value='1550044'   \/><label for='answer-id-1550044' id='answer-label-1550044' class=' answer'><span>Multiple vendors provide the service integration and management function<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-6' style=';'><div id='questionWrap-6'  class='   watupro-question-id-399038'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>6. <\/span>A cross-functional team is designing a value stream to support the development of a new financial service. Some members of the team are suggesting that multiple value streams are needed. <br \/>\r<br>Which factor would MOST LIKELY influence the need for multiple value streams?<\/div><input type='hidden' name='question_id[]' id='qID_6' value='399038' \/><input type='hidden' id='answerType399038' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399038[]' id='answer-id-1550045' class='answer   answerof-399038 ' value='1550045'   \/><label for='answer-id-1550045' id='answer-label-1550045' class=' answer'><span>The methods used to manage the development work<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399038[]' id='answer-id-1550046' class='answer   answerof-399038 ' value='1550046'   \/><label for='answer-id-1550046' id='answer-label-1550046' class=' answer'><span>Whether the service is being created for internal or external customers<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399038[]' id='answer-id-1550047' class='answer   answerof-399038 ' value='1550047'   \/><label for='answer-id-1550047' id='answer-label-1550047' class=' answer'><span>The number of practices required to support the service<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399038[]' id='answer-id-1550048' class='answer   answerof-399038 ' value='1550048'   \/><label for='answer-id-1550048' id='answer-label-1550048' class=' answer'><span>The number of suppliers that will be used to source service components<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-7' style=';'><div id='questionWrap-7'  class='   watupro-question-id-399039'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>7. <\/span>Which concept is commonly applied to help organizations process and interpret unstructured text, with the aim to produce summaries or translations?<\/div><input type='hidden' name='question_id[]' id='qID_7' value='399039' \/><input type='hidden' id='answerType399039' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399039[]' id='answer-id-1550049' class='answer   answerof-399039 ' value='1550049'   \/><label for='answer-id-1550049' id='answer-label-1550049' class=' answer'><span>Artificial intelligence<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399039[]' id='answer-id-1550050' class='answer   answerof-399039 ' value='1550050'   \/><label for='answer-id-1550050' id='answer-label-1550050' class=' answer'><span>ITSM software<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399039[]' id='answer-id-1550051' class='answer   answerof-399039 ' value='1550051'   \/><label for='answer-id-1550051' id='answer-label-1550051' class=' answer'><span>Information models<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399039[]' id='answer-id-1550052' class='answer   answerof-399039 ' value='1550052'   \/><label for='answer-id-1550052' id='answer-label-1550052' class=' answer'><span>Advanced analytics<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-8' style=';'><div id='questionWrap-8'  class='   watupro-question-id-399040'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>8. <\/span>Which of the following involves consideration of the skills and availability of both internal and external resources?<\/div><input type='hidden' name='question_id[]' id='qID_8' value='399040' \/><input type='hidden' id='answerType399040' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399040[]' id='answer-id-1550053' class='answer   answerof-399040 ' value='1550053'   \/><label for='answer-id-1550053' id='answer-label-1550053' class=' answer'><span>Build vs buy<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399040[]' id='answer-id-1550054' class='answer   answerof-399040 ' value='1550054'   \/><label for='answer-id-1550054' id='answer-label-1550054' class=' answer'><span>Swarming<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399040[]' id='answer-id-1550055' class='answer   answerof-399040 ' value='1550055'   \/><label for='answer-id-1550055' id='answer-label-1550055' class=' answer'><span>Triage prioritization<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399040[]' id='answer-id-1550056' class='answer   answerof-399040 ' value='1550056'   \/><label for='answer-id-1550056' id='answer-label-1550056' class=' answer'><span>Shift-left approach<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-9' style=';'><div id='questionWrap-9'  class='   watupro-question-id-399041'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>9. <\/span>An organization prioritizes its work on a \u2018last-in, first-out\u2019 basis. <br \/>\r<br>Which work item should be actioned NEXT?<\/div><input type='hidden' name='question_id[]' id='qID_9' value='399041' \/><input type='hidden' id='answerType399041' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399041[]' id='answer-id-1550057' class='answer   answerof-399041 ' value='1550057'   \/><label for='answer-id-1550057' id='answer-label-1550057' class=' answer'><span>An item logged yesterday at 09:00<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399041[]' id='answer-id-1550058' class='answer   answerof-399041 ' value='1550058'   \/><label for='answer-id-1550058' id='answer-label-1550058' class=' answer'><span>An item logged yesterday at 11:00<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399041[]' id='answer-id-1550059' class='answer   answerof-399041 ' value='1550059'   \/><label for='answer-id-1550059' id='answer-label-1550059' class=' answer'><span>An item logged today at 09:00<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399041[]' id='answer-id-1550060' class='answer   answerof-399041 ' value='1550060'   \/><label for='answer-id-1550060' id='answer-label-1550060' class=' answer'><span>An item logged today at 11:00<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-10' style=';'><div id='questionWrap-10'  class='   watupro-question-id-399042'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>10. <\/span>An organization wishes to acquire a service from a supplier in a different country but with similar working hours. <br \/>\r<br>Which sourcing model should they use?<\/div><input type='hidden' name='question_id[]' id='qID_10' value='399042' \/><input type='hidden' id='answerType399042' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399042[]' id='answer-id-1550061' class='answer   answerof-399042 ' value='1550061'   \/><label for='answer-id-1550061' id='answer-label-1550061' class=' answer'><span>Onshoring<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399042[]' id='answer-id-1550062' class='answer   answerof-399042 ' value='1550062'   \/><label for='answer-id-1550062' id='answer-label-1550062' class=' answer'><span>Insourcing<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399042[]' id='answer-id-1550063' class='answer   answerof-399042 ' value='1550063'   \/><label for='answer-id-1550063' id='answer-label-1550063' class=' answer'><span>Offshoring<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399042[]' id='answer-id-1550064' class='answer   answerof-399042 ' value='1550064'   \/><label for='answer-id-1550064' id='answer-label-1550064' class=' answer'><span>Nearshoring<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-11' style=';'><div id='questionWrap-11'  class='   watupro-question-id-399043'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>11. <\/span>Which approach may help to improve incident resolution times by moving support activities from specialist teams to frontline teams or users?<\/div><input type='hidden' name='question_id[]' id='qID_11' value='399043' \/><input type='hidden' id='answerType399043' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399043[]' id='answer-id-1550065' class='answer   answerof-399043 ' value='1550065'   \/><label for='answer-id-1550065' id='answer-label-1550065' class=' answer'><span>Shortest item first<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399043[]' id='answer-id-1550066' class='answer   answerof-399043 ' value='1550066'   \/><label for='answer-id-1550066' id='answer-label-1550066' class=' answer'><span>Swarming<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399043[]' id='answer-id-1550067' class='answer   answerof-399043 ' value='1550067'   \/><label for='answer-id-1550067' id='answer-label-1550067' class=' answer'><span>Shift-left<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399043[]' id='answer-id-1550068' class='answer   answerof-399043 ' value='1550068'   \/><label for='answer-id-1550068' id='answer-label-1550068' class=' answer'><span>Robotic process automation<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-12' style=';'><div id='questionWrap-12'  class='   watupro-question-id-399044'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>12. <\/span>When verifying that an incident has been resolved, which is an example of value as perceived by a user?<\/div><input type='hidden' name='question_id[]' id='qID_12' value='399044' \/><input type='hidden' id='answerType399044' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399044[]' id='answer-id-1550069' class='answer   answerof-399044 ' value='1550069'   \/><label for='answer-id-1550069' id='answer-label-1550069' class=' answer'><span>An incident resolved within the target SLA time, enabling efficient use of service desk resources<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399044[]' id='answer-id-1550070' class='answer   answerof-399044 ' value='1550070'   \/><label for='answer-id-1550070' id='answer-label-1550070' class=' answer'><span>An accurate and complete incident record, enabling subsequent trend analysis of incidents<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399044[]' id='answer-id-1550071' class='answer   answerof-399044 ' value='1550071'   \/><label for='answer-id-1550071' id='answer-label-1550071' class=' answer'><span>A swift restoration of a point of sale system, enabling customers to be served with minimal disruption<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399044[]' id='answer-id-1550072' class='answer   answerof-399044 ' value='1550072'   \/><label for='answer-id-1550072' id='answer-label-1550072' class=' answer'><span>A better understanding of a complex networking scenario, enabling the creation of a new knowledge article<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-13' style=';'><div id='questionWrap-13'  class='   watupro-question-id-399045'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>13. <\/span>A user has logged an incident saying that transactions via the company website are very slow. The service desk team does not have the skills needed to investigate this. There are many different teams that this could be escalated to, including a web server team, an application team, an infrastructure team, and a performance management team. <br \/>\r<br>Which is the BEST approach for the service desk to use for escalating this incident?<\/div><input type='hidden' name='question_id[]' id='qID_13' value='399045' \/><input type='hidden' id='answerType399045' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399045[]' id='answer-id-1550073' class='answer   answerof-399045 ' value='1550073'   \/><label for='answer-id-1550073' id='answer-label-1550073' class=' answer'><span>Follow the predefined procedure for investigating web performance incidents<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399045[]' id='answer-id-1550074' class='answer   answerof-399045 ' value='1550074'   \/><label for='answer-id-1550074' id='answer-label-1550074' class=' answer'><span>Use swarming to involve people from multiple different teams in the investigation<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399045[]' id='answer-id-1550075' class='answer   answerof-399045 ' value='1550075'   \/><label for='answer-id-1550075' id='answer-label-1550075' class=' answer'><span>Escalate to the performance management team, who will then escalate to a different team if needed<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399045[]' id='answer-id-1550076' class='answer   answerof-399045 ' value='1550076'   \/><label for='answer-id-1550076' id='answer-label-1550076' class=' answer'><span>Declare a major incident and start the major incident management procedure<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-14' style=';'><div id='questionWrap-14'  class='   watupro-question-id-399046'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>14. <\/span>A service has been in use for a number of years, and is not being developed or updated. Customers are not happy because they think that the applications that support the service are missing important functionality. <br \/>\r<br>Which practice is most likely to identify this issue and initiate improvement actions?<\/div><input type='hidden' name='question_id[]' id='qID_14' value='399046' \/><input type='hidden' id='answerType399046' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399046[]' id='answer-id-1550077' class='answer   answerof-399046 ' value='1550077'   \/><label for='answer-id-1550077' id='answer-label-1550077' class=' answer'><span>Knowledge management<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399046[]' id='answer-id-1550078' class='answer   answerof-399046 ' value='1550078'   \/><label for='answer-id-1550078' id='answer-label-1550078' class=' answer'><span>Service validation and testing<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399046[]' id='answer-id-1550079' class='answer   answerof-399046 ' value='1550079'   \/><label for='answer-id-1550079' id='answer-label-1550079' class=' answer'><span>Service level management<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399046[]' id='answer-id-1550080' class='answer   answerof-399046 ' value='1550080'   \/><label for='answer-id-1550080' id='answer-label-1550080' class=' answer'><span>Service desk<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div class='watu-question ' id='question-15' style=';'><div id='questionWrap-15'  class='   watupro-question-id-399047'>\n\t\t\t<div class='question-content'><div><span class='watupro_num'>15. <\/span>An organization is moving from a process-based approach to a value-stream based approach for managing user issues. <br \/>\r<br>Which of these activities should the organization do FIRST?<\/div><input type='hidden' name='question_id[]' id='qID_15' value='399047' \/><input type='hidden' id='answerType399047' value='radio'><!-- end question-content--><\/div><div class='question-choices watupro-choices-columns '><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399047[]' id='answer-id-1550081' class='answer   answerof-399047 ' value='1550081'   \/><label for='answer-id-1550081' id='answer-label-1550081' class=' answer'><span>Consider how the service desk teams can be involved at an earlier stage in the creation of a service.<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399047[]' id='answer-id-1550082' class='answer   answerof-399047 ' value='1550082'   \/><label for='answer-id-1550082' id='answer-label-1550082' class=' answer'><span>Identify the activities which could be improved by the use of automation<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399047[]' id='answer-id-1550083' class='answer   answerof-399047 ' value='1550083'   \/><label for='answer-id-1550083' id='answer-label-1550083' class=' answer'><span>Understand which steps contribute least to the support of the service<\/span><\/label><\/div><div class='watupro-question-choice  ' dir='auto' ><input type='radio' name='answer-399047[]' id='answer-id-1550084' class='answer   answerof-399047 ' value='1550084'   \/><label for='answer-id-1550084' id='answer-label-1550084' class=' answer'><span>Understand the situations in which incidents and service requests will be initiated<\/span><\/label><\/div><!-- end question-choices--><\/div><!-- end questionWrap--><\/div><\/div><div style='display:none' id='question-16'>\n\t<div class='question-content'>\n\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dumpsbase.com\/freedumps\/wp-content\/plugins\/watupro\/img\/loading.gif\" width=\"16\" height=\"16\" alt=\"Loading...\" title=\"Loading...\" \/>&nbsp;Loading...\t<\/div>\n<\/div>\n\n<br \/>\n\t\n\t\t\t<div class=\"watupro_buttons flex \" id=\"watuPROButtons10039\" >\n\t\t  <div id=\"prev-question\" style=\"display:none;\"><input type=\"button\" value=\"&lt; 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   \t \n<\/script>\n","protected":false},"excerpt":{"rendered":"<p>As a great ITIL 4 exam, the ITIL 4 Specialist: Create, Deliver and Support is in high demand to enhance your skills in designing, delivering, and managing digital products and services. DumpsBase provides new ITIL 4 Specialist Create Deliver and Support dumps (V8.02) with 40 questions and answers, which will help you upgrade your strategy, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[440,16286],"tags":[18922,18923],"class_list":["post-101706","post","type-post","status-publish","format-standard","hentry","category-peoplecert","category-peoplecert-itil","tag-itil-4-specialist-create-deliver-and-support-dumps","tag-itil-4-specialist-create-deliver-and-support-free-dumps"],"_links":{"self":[{"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/posts\/101706","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/comments?post=101706"}],"version-history":[{"count":1,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/posts\/101706\/revisions"}],"predecessor-version":[{"id":101707,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/posts\/101706\/revisions\/101707"}],"wp:attachment":[{"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/media?parent=101706"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/categories?post=101706"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.dumpsbase.com\/freedumps\/wp-json\/wp\/v2\/tags?post=101706"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}