SAP Service Cloud 1911 Certification Exam Real C_C4H510_01 Dumps Questions

1. How do you create an assignment for a service technician in SAP Service Cloud?

2. To which of the following entities must you assign the Phone call work center view to access the live activity pane for computer telephony integration (CTI)? Note: There are 2 correct answers to this question.

3. Which of the following are scenarios supported by SAP Cloud for Service? Note: There are 2 correct answers to this question.

4. Which of the following platforms can you integrate out of the box with SAP C4C? territory There are 2 correct answers to this question.

5. Which of the following data items are required to create a registered product? Note: There are 2 correct answers to this question.

6. What date type is used in a Date Profile to determine the start of the warranty?

7. You want to trigger additional service activities for a registered product regularly if a specific measurement reading threshold is reached .

What type of maintenance plan should you create?

8. What can you use to ide a single value of a multiple value field?

9. Your customer defines a person who is responsible for checking every SAP Hybris Cloud for Customer upgrade.

Upgrade notification need to be send via e-mail to this person.

Which of the following steps must you perform in SAP Hybris Cloud for Customer to set this up?

10. What do you use to restrict the completion of the main ticket when the related sub-tickets are still open?

11. Who can approve time reports so they can be released to CATS?

12. Which of the following granularities can you use to define discount lists in SAP Hybris Cloud for Customer? There are 2 correct answers to this question.

13. What field controls how SAP ERP handles an item that is releases from SAP C4C work ticket to SAP ERP?

14. What field controls how SAP ERP handles an item that is released from an SAP Cloud for Customer work ticket to SAP ERP?

15. What can you use to control user privilages in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

16. Which of the following actions can you perform with the Administration Adaptation function? Note: There are 3 correct answers to this question.

17. What is a workflow rule used for? There are 2 correct answers to this question.

18. Which of the following are functions of custom report creation in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

19. Which of the following elements is optional when you configure a service level?

20. You need to apply complex changes to an SAP Hybris Cloud for customer system after go live, which option does SAP recommend to implement these changes? There are 2 correct

answers to this question.

21. Which of the following are functional capabilities of SAP Service Cloud?

22. Which of the following involved parties are supported by default for the installed base and installed base items? Note: There are 3 correct answers to this question.

23. You want to define an automatic field update based on the ABC classification of an account .

What are the follow-up steps required to set up the workflow? Note: There are 2 correct answers to this question.

24. Which Channel types are supported in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

25. Which of the following elements are created when an object is generated via the custom object builder? There are 2 correct answers to this question.

26. You have selected the Overrride Territory field on the Accounts overview page .

What effect does this have on the territory determination?

27. In HTML5, what can you do using the field definition link? There are 2 correct answers to this question.

28. Which data migration templates for the initial load, which activities are steps in the migration process? Note: There are 3 correct answers to this question.

29. Which of the following elements can you use to set up routing rules for service tickets? There are 2 correct answers to this question.

30. To which objects can you add a registered product? Note: There are 2 correct answers to this question.

31. A user is assigned two work centers that contain the same view. In the first work center, the user has unrestricted read and write access. In the second work center, the user had read only access .

Which access rights does the user get for this view in both work centers?

32. Which of the following objects can be created in SAP ERP when a work ticket in SAP Cloud for Customer is released to SAP ERP? Note: There are 3 correct answers to this question.

33. You create a ticket and the warranty is NOT determined in a service ticket .

What must be the Uncovered incident category?

34. What objects is used in SAP Multiresource Scheduling?

35. How can you allocate the remaining time from demands which do NOT fit into the same day? There are 2 correct answers to this question.

36. Which of the following options need to be considered before you use the data migration templates? Note: There are 3 correct answers to this question.

37. Which data is synchronized bi-directionally between SAP Cloud for Customer and SAP CRM on premise?

38. Wat data type is used in a Date Profile to detremine the start of the warranty?

39. Which of the following actions are supported by the e-mail communication channel? Note: There are 2 correct answers to this question.

40. Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer? Note: There are 2 correct answers to this question.