ITIL 4 Foundation ITILFND_V4 Exam Dumps

ITIL v3 Foundation introduced candidates to the key elements, concepts and terminology found in ITIL. On 28 February 2019 AXELOS launched the ITIL 4 Foundation certification level. The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. Choose ITIL 4 Foundation ITILFND_V4 Exam Dumps to complete ITIL 4 Foundation certification now.

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1. Which ITIL guiding principle recommends using existing services, processes and tools when improving services?


2. Which practice has a purpose that includes ensuring that risks have been properly assessed?


3. When should a full risk assessment and authorization be carried out for a standard change?


4. Which statement about emergency changes is CORRECT?


5. Which practice coordinates the classification, ownership and communication of service requests and incidents?


6. What is warranty?


7. Which is part of service provision?


8. Which statement about a ‘continual improvement register’ is CORRECT?


9. What are ’engage’, ‘plan’ and ‘improve’ examples of?


10. Which statement about outcomes is CORRECT?


11. Which statement about service desks is CORRECT?


12. Which practice updates information relating to symptoms and business impact?


13. Which is included in the purpose of the ‘design and transition’ value chain activity?


14. Which practice has a purpose to support the quality of the service by handling all agreed user initiated service requests?


15. Which is NOT a component of the service value system?


16. Which statement about the steps to fulfill a service request is CORRECT?


ITIL 4 Foundation Level ITILFND_V4 Exam Dumps

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